Zoomcar Complaints & Reviews

I booked the car using Zoomcar app but Owner denied the car so I requested Customer support to cancel my booking and refund my paid amount which is INR 6198/-.

In app its showing that Amount has been credited into my bank account but its not reflecting in my bank account.

Booking ID : JPSNCN4SP

Please check attached image for More details

Hello,
I am a zoom car user and I booked a car for 19th August, 2023. I request you change number linked with my account as I don't have access to that number but I was not able to login number on my phone. So please change my number asap as I have booking on this Saturday.

Regards
Rajat Katna

We made two bookings with zoom car from 11th August 2023to 14th August 2023.these are the booking details JPSNC6064&JPSNC60F4. first of all iam telling issue with booking JPSNC6064 as per the schedule we have reached the location and submitted the vehicle images and try to start the vehicle but its not started. immediately i reached the host and explained the situation. the host said that you need push the vehicle to start. i told to the host i came alone to pick the vehicle. how can it possible. host said that its a battery issue. please cancel the booking you will get full refund from zoom. unfortunately I am unable to reach the customer care. without using their services why should i pay the amount. I need full refund . please help me regarding this issue.
this regarding JPSNC60F4 the same we went to collecct the car but its not available at location and tried to reach the host there is no response and unable to reach customer care. but they cancel the booking and refunded partial amount. i want justice from zoom car and help me to get full refund

Booking ID: JPSNCGAXL ( Trip Duration Date: 22 Mar-25 Mar)

Description of Incident:
Refund of INR 1261/-, towards extra fuel filled by me, has still not credited to my account after repetitive follow up and raising ticket with Zoomcar Support on 11 May and 19 Jun respectively.
Zoomcar acknowledges this amount is pending for refund but there is no action.

Sir I had uploaded the right documents but still my verification has not been approved kindly please see this issue

Had booked a zoom car in Coimbatore for 12th august to 14th august while the payment was debited on 13th august and profile was also got verified but the host strangely denied to handover the car as he conveyed that he has not received any payment from zoom car team .

I was constantly following up with the host till the very last hour in order to check for the payment confirmation but he denied .

Later on when I went to check for the alternate cars the pick up location which was showing was approximately 28 kms from my place and being a new city with my family it was just not sensible to go that long to pick up a car hence applied to cancel the trip and asked for the refund but out of 6k only 2k was getting refunded to me .

It feels like a fraud has happened to me as neither have availed any service nor have I denied to take the car still the penalty has been charged to me while the alternate options shown to me were just not accessible.

Request to kindly look into this matter and refund my entire payment else i will have to reach to another level against the kind of fraud/ cheat happening here .

Registered mobile no. [protected]
Name - nanda ballabh pandey

For booking ID JPSNCFVEX, we drove to munnar from bamgalore. On 12th the car engine stopped working because the coolant started leaking due to a leak in the radiator hose. We informed the car host but zoomcar did not reply to our emails or calls. I tried raising ticket through their chatbot but they asked to call which they didn’t pick up. I have tried calling atleast 15 times but no response. Now we have called tata showroom to come tow the car. Unfortunately we cannot end the trip on zoomcar because of this.

I had a booking for 10 am. Standing at the location for 2 hours now. Car is not there. Host is not answering calls. No one at the customer support is answering calls. Need full refund.

The company is not responding to mail communication.

Hi
This is Piyush - Father of Jeel.
My daughter has booked Zoomcar for her Goa Tour - for today i.e.[protected] at 6 am.
The booking is not honoured yet.
The concerned parties - Host as well as Zoomcar - are not reachable, for all these hours.
Below is the booking confirmation detail.
Booking Number == JPSNCNY4A

image.png

The Host is not reachable / not responding over all the possible channels like GSM Call, Zoom Chat, WhatApp Chat, WhatApp Call, SMS.
The support number of Zoomcar is not reachable.
The support chat is based on standard FAQ and not having human touch. Not of any help.

It is ridiculous to see the unprofessional and non-customer friendly responses from a company like yours.
I am totally disappointed to note, my daughter's very first experience with Zoomcar has turned out to be ridiculous, embarrassing and highly unprofessional.

I am reachable on +91 [protected].

The car got broke down as the owner had a faulty battery installed. I had a word with Zoom Car customer support, they told me to raise a ticket. I have raised multiple times but still didn't received any response from them. The owner said he takes full responsibility for the car and will talk to zoom car.
There is no way to connect with Zoomcar since they have not registered my email id and are asking me to update it on my end. I have tried multiple times but it never gets updated. Pathetic services. I won't be surprised if this company shuts down since I have seen only negative reviews.
My email: Sharma.[protected]@gmail.com

I booked a car on the app one week ago.
My trip is supposed to start tomorrow.

Today I got message from zoomcar saying that your booked car is unavailable, choose another car and another car is more than triple the cost of thr car that I booked.

Now, in name of God.
Please someone think of how they are harassing the costumers.

Hi team,

The car owner cancelled the car handing over and made us cancel the booking and zoomcar put a cancellation fee of Rs.9000 which we didn't want because we were looking for an alternative car only but the cost was not affordable for us. So I wanted to cancel and I need my full refund back. It's very bad service This is the second time it has happened with Zoomcar and the car owner refused to give us the car after we booked it from your app. I have also attached the car owner chat which he wants to cancel which we booked it

I have booked a car from Zoomcar. I can’t upload a selfie for profile verification required to complete the booking. The account has a selfie from 2018 which it says is unclear but there is no way to replace the said picture. When I upload a selfie, it shows as blank and reverts to old one. My trip starts at 10th august and still there is no way to get a hold of any Zoomcar customer care executive and their chatbot is entirely unhelpful.

I booked a Celerio Automatic for one day (booking ID: JPSNCXE0M) and was appalled both by the condition of the car as well as the service by Zoomcar.

I booked the car for 4pm on August 5th and it was delivered by the host on time, and this was the only good thing that came from it.

I reached a petrol bunk an hour later and was told that there’s a green liquid coming from the car, and upon inspection, I realised the coolant was leaking from the hood and through to the road.

I called up the host and he told me to make some adjustments to the car - why would I have to do this when I’ve paid Rs 6824 hoping for a car in good condition. I asked him to come and collect the car and he did so after about one and a half hour of making me wait in the petrol pump. He said that I will be refunded by Zoomcar.

It took Zoomcar about 4 days to refund me Rs 3731 which means they charged me Rs 3093 for driving the car for one hour - which is basically stealing money in my opinion.

Based on my experience, I would never recommend that anyone uses Zoomcar. Terrible experience.

Hi,
My account is under blocklist, and I submitted all the required documents for profile verification. Kindly verify my profile and remove from blocklist, let me allow to book cars on Zoom car application.
Thank You.

I have been trying to get my profile verified from past 1 month but when ever I submit my documents it sends sms saying documents are not supported I have uploaded high resolution pics but still what's the issue I request zoomcar to please take action asap because I need to travel urgently

Hi Zoomcar team,

Your support system does not cater to profile verification rejected everytime. My DL is verified while my address proof AADHAR card is getting rejected everytime. I tried uploading PDF, Scanned image, clicked image, but everytime your reply states Image is not clear. This is the same ID that i furnace for all identification processes and not sure what specifications are you/your system is looking for inorder to pass this check. Please look into it, I need this resolved urgently as my trip is approaching.
-Priyank

Dear team,
This is to notify you that my profile is still under review and I have uploaded all the documents very clear and legible. I have an upcoming booking on aug 1 2023.. could you please take expediate the process and take necessary actions?
Please let me know i[censored] need any documents to make the process faster

Profile mailid: [protected]@gmail.com

I have attached my car to zoom host, on my first booking, after end of the customer dropped the car, my earnings become zero and, they have not paid the amount was shown 13458.

Booking id JPSNCBGCG

I booked a car rental on banglore for 4days.
Vendor denied accepted the same .
My paid money 8780/- is with no help.
Customer care number does not reply to calls made, email sent does not reply
Help woth my.money refund