Zoomcar Complaints & Reviews

I booked a car on rent through Zoomcar App. But it was not in working condition and I couldn’t drive it. Host asked me to end the trip without even driving. Car was dropped off at the same location where it was picked up from. Request you to issue full refund of money paid to you, since car was not used and I was asked to end the trip by the host (within 1 hour of trip start time). Booking duration was 10 hours. But trip was ended within 1 hour and car was dropped off.

My trip is starting in 1 hour but documents are still not verified yet. Can you complete the verification ?? Or refund my money back

Issue -
I took the car from the host at Jaipur airport and drove it to Raja Park, Jaipur. I stopped for a minute and then it stopped starting. I tried to start it for 30 mins but the engine ignited and then the car stopped automatically. It happened more than 50 times, and I was stuck there for an hour.
I called ZoomCar customer support, and they said they would send the ground team for help but none of them came. Later, they asked me to handover the car so that they could issue a refund. I called the host but he said he was out of town and asked me to drop the car at a location. I dropped the car at his asked location and he picked it up after 2 days.

You can check the measurement units that you install in the car (like GPS etc). I couldn't drive the car due to this issue and reported the issue immediately.

I had to face a lot of challenges due to the aforesaid problem and your team promised me to refund the booking amount after ending the trip but now they are playing over email and lack courtesy and empathy. Worst experience ever.

Booking ID: JPSNC9G8A

Its been long months and still my profile is pending to verify, I Uploaded my Driving licence and all required documents, my mail id is [protected]@gmail.com kindly look into it and take action necessary.

Vehicle was collected on 18th August, and after 150 kms from Bangalore.. there was a breakdown due to some clutch plate issue and vehicle was not moving forward.. we have already filled the tank before leaving Bangalore.
We called customer support and after 2 hours they picked the call and reported the issue and taken the vehicle back.
They told they will refund basis unused hours along with petrol charges.

Now there is no proper response from zoom car and everytime I m calling customer support, they are asking 48 hours which is already exhausted.

I need my refund for booking charges and petrol expenses.

I have booked the vehicle from Zoom from 12th August to 14th August. i went to pick up the vehicle on 12th August 7 am . after check-in the app and try to start the vehicle its not started. immediately informed to the host regarding the issue. he suggested me to push the vehicle it will start may be battery went down. i told him i am alone how can i push the vehicle that too i am travelling to hill stations if the vehicle gives trouble in middle of journey then it will became a problem. so i requested to host canceling the booking he agreed for that.. so i am unable to find the cancelation option in Zoom for this i am trying to reach Zoom car customer care but unfortunately i am unable to reach them. so i ended up the trip. please help me to get full refund from Zoom car.

I have booked a car from zoomcar on 19/08/2023. The booking was done for the date 20/08/2023. I got the booking confirmation but we will be able to take the car only after the verification process of my profile. I gave all the documents for the verification and uploaded it. But it didnt get uploaded on it as they were rejecting the profile verification. But still the booking was still there and I gave Rs 1778/-.I wasnt able to take the car on that day because the verification was still pending. I tried uploading in all the formats, and made it clear of all my documents like driving license, adhar card and my profile picture. I didnt get the refund also on that day. The verification process for our profile can only be done if we book a car and give the money in advance for it. The verification side is there to do. So if verification is not done then we wont be able to take the car and the money will be gone. Please make sure into this situation and help me out with the refund process on it. I tried contacting there customer care and they are not picking and also some numbers they were showing not available

Time period for the zoomcar -20/08/2023, 9am tp 20/08/2023, 7pm.
car model- Hyunadi Eon 2016 (petrol)
Drop Adress- 2122, Chikka Thogur, Electronic city, Benagluru, 560100
Vehicle number- KL31 K0246
Zoomcar reg number- JPSNC91X9
Zoomcar accnt number - [protected]

JPSNCN5X7 | AS01FL4047
I booked the car for 13th august 6:00 AM to 11PM 13th August, I submitted the car at 7:15PM 13th August. The host who took the car from me at 7PM 13th August checked the car if any damages are there or not. When the host didn’t found any damage, host took the car and went off. Host didn’t give or informed about the end trip otp and also didn’t give me my Aadhar card which the host took from me before the trip started and told me they keep original ID card for security purposes. After that at 1AM 14th August I got a sms from the host to end my trip and provided me an otp at 14th August 1AM. Which was later after my trip end time. Now I have been charged with late fee which is not my fault. I want to raise a complaint against the late fee and extended fee which should be removed.

Hello

I booked Maruthi Dzire MT Petrol on 16 Aug 2023 with the Booking I'd : JPSNC9ZKP, the application is showing my refund was done to my account successfully but i have not received any refund amount yet. Please check the attachment from application.

I tried calling support numbers for several times but their is no response. Also the chatbot in the website does not have refund related support and whole website is full of FAQ's.

In the screenshot as you can see we have to raise refund dispute within 15 days. Since i don't see any option to raise dispute in application or the website.

Please help me get my refund as soon as possible.

Thank you

I booked a car on the Zoomcar app, paying a total amount of 5303 rs. I was asked to upload my Aadhar/Passport and Driving Licence to get my profile verified. I uploaded all the necessary documents multiple times but the verification was rejected every single time. I contacted the customer support and student 20-30 mins on call with them and I was assured that the profile will be verified but that did not happen. I went to pick up the card at the prescribed time and was unable to do so since the profile was not verified. So after spending 3 hrs trying and failing to get the profile verified, i had to cancel my booking. I was then told that I'll not get the refund and inturn i have to pay 615rs as a penalty. I don't understand how any of this is my fault. Since they were unable to provide the service they promised, I need a full refund and no penalty charges

On 20th Feb 2023. On my zoom car host app. Customer named Abishek sheron booked the car. Booking Id - JPSNC84TX.
He hit the man at ghaziabad toll. It was captured in cctv camera. He drive rush and hit one man brutally with my car. Now police is calling me and asking about it. I filed the FIR with police who called me with name Abishek no - [protected]. He hit my car and my car was also hit. Police is calling me asking me about him.
Pls take the action.

I booked the car using Zoomcar app but Owner denied the car so I requested Customer support to cancel my booking and refund my paid amount which is INR 6198/-.

In app its showing that Amount has been credited into my bank account but its not reflecting in my bank account.

Booking ID : JPSNCN4SP

Please check attached image for More details

Hello,
I am a zoom car user and I booked a car for 19th August, 2023. I request you change number linked with my account as I don't have access to that number but I was not able to login number on my phone. So please change my number asap as I have booking on this Saturday.

Regards
Rajat Katna

We made two bookings with zoom car from 11th August 2023to 14th August 2023.these are the booking details JPSNC6064&JPSNC60F4. first of all iam telling issue with booking JPSNC6064 as per the schedule we have reached the location and submitted the vehicle images and try to start the vehicle but its not started. immediately i reached the host and explained the situation. the host said that you need push the vehicle to start. i told to the host i came alone to pick the vehicle. how can it possible. host said that its a battery issue. please cancel the booking you will get full refund from zoom. unfortunately I am unable to reach the customer care. without using their services why should i pay the amount. I need full refund . please help me regarding this issue.
this regarding JPSNC60F4 the same we went to collecct the car but its not available at location and tried to reach the host there is no response and unable to reach customer care. but they cancel the booking and refunded partial amount. i want justice from zoom car and help me to get full refund

Booking ID: JPSNCGAXL ( Trip Duration Date: 22 Mar-25 Mar)

Description of Incident:
Refund of INR 1261/-, towards extra fuel filled by me, has still not credited to my account after repetitive follow up and raising ticket with Zoomcar Support on 11 May and 19 Jun respectively.
Zoomcar acknowledges this amount is pending for refund but there is no action.

Sir I had uploaded the right documents but still my verification has not been approved kindly please see this issue

Had booked a zoom car in Coimbatore for 12th august to 14th august while the payment was debited on 13th august and profile was also got verified but the host strangely denied to handover the car as he conveyed that he has not received any payment from zoom car team .

I was constantly following up with the host till the very last hour in order to check for the payment confirmation but he denied .

Later on when I went to check for the alternate cars the pick up location which was showing was approximately 28 kms from my place and being a new city with my family it was just not sensible to go that long to pick up a car hence applied to cancel the trip and asked for the refund but out of 6k only 2k was getting refunded to me .

It feels like a fraud has happened to me as neither have availed any service nor have I denied to take the car still the penalty has been charged to me while the alternate options shown to me were just not accessible.

Request to kindly look into this matter and refund my entire payment else i will have to reach to another level against the kind of fraud/ cheat happening here .

Registered mobile no. [protected]
Name - nanda ballabh pandey

For booking ID JPSNCFVEX, we drove to munnar from bamgalore. On 12th the car engine stopped working because the coolant started leaking due to a leak in the radiator hose. We informed the car host but zoomcar did not reply to our emails or calls. I tried raising ticket through their chatbot but they asked to call which they didn’t pick up. I have tried calling atleast 15 times but no response. Now we have called tata showroom to come tow the car. Unfortunately we cannot end the trip on zoomcar because of this.

I had a booking for 10 am. Standing at the location for 2 hours now. Car is not there. Host is not answering calls. No one at the customer support is answering calls. Need full refund.

The company is not responding to mail communication.

Hi
This is Piyush - Father of Jeel.
My daughter has booked Zoomcar for her Goa Tour - for today i.e.[protected] at 6 am.
The booking is not honoured yet.
The concerned parties - Host as well as Zoomcar - are not reachable, for all these hours.
Below is the booking confirmation detail.
Booking Number == JPSNCNY4A

image.png

The Host is not reachable / not responding over all the possible channels like GSM Call, Zoom Chat, WhatApp Chat, WhatApp Call, SMS.
The support number of Zoomcar is not reachable.
The support chat is based on standard FAQ and not having human touch. Not of any help.

It is ridiculous to see the unprofessional and non-customer friendly responses from a company like yours.
I am totally disappointed to note, my daughter's very first experience with Zoomcar has turned out to be ridiculous, embarrassing and highly unprofessional.

I am reachable on +91 [protected].