Zoomcar Complaints & Reviews

I booked a Zoomcare for 25th March 2023 at 9:30 am and the drop-off was supposed to be on the 26th of March, 2023 at 6:00 pm from Guwahati, India.

The attached file shows the booking details clearly.

When we reach the pick-up spot, I open my Zoomcar mobile application to start the trip, the booking details show up as

Pick up - 25th March 2023 - 10:30 pm
Drop-off - 27th March 2023 - 6:00...

I booked the zoomcar for my trip on 15th may to 20th may. But when I reached at the location to get the car, i found that the car was severely damaged, the car had it headlight broken severe scratches and dents on all side of the car.I tried reaching out the zoomcar but nobody responded, i also requested the host to cancel the car for which i was denied also.
Later i had to cancel my booking of the car because i had booked it for a...

My car was rented on 17th Dec, & met with accident on the same day & there was complaint registered in uttungarai against the renter & I didn't get any help from zoom car, got call from police station that my car got accident, I had called n number of time to zoom car there was no response they kept on telling me that legal team is working on that, after waiting 9- 10 days, i released my car with my own money, filed petition against zoom...

I cancelled the booking more than 24 hours before start time but cancellation charges were still levied. According to the policy, I should get 100% refund but I received only 50% refund. I should get ₹15403 refund amount instead of just ₹7088. I've been waiting for over a month now and still haven't seen any progress in the refund process....

I booked a car when i reached at the host location he told me car is not available as it is on ongoing trip so I contacted zoomcar customer care number they told me to do cancelled the booking and i will be getting refund within 6 hour now its almost 48 hour done I haven’t received the refund and when i am calling customer care and sending mail. No one is answering and giving revert....

I booked a car but I couldn’t very my credentials. I paid full among so wanted to get refund. I tried but error mess Popped up to try again later. I tried several time but wasn’t able to proceed further. Later when i tried to cancel the booking full amount was deducted! I need some answers but couldn’t find any....

Really it’s very bad experience from Zoomcar team and from host, I went to car location on 10/05/2023 and unlocked and not finding keys and also called host and he saying car key kept inside the house and nobody in house and also he told car condition not good car left driver side window not closing.I tried calling Zoomcar car customer care but no one is picking and refund status also not forwarded and not finding other cars.coz o[censored] people...

I've booked a car from zoomcar booking id - JPSNC0AYH (CH01CB4781) . the app has been charging me rs 2000 extra for extending my trip .
I would like to inform you that I haven't done any extension from my end.
Also, you can check the trip end time.
It is a matter of common sense that why would I extend my trip just a few minutes before ending my trip.
Moreover, when I was at the drop location, the host arrived...

I booked a Baleno through Zoomcar (Booking id: JPSNC0217).
I forgot my JBL Clip 4 Bluetooth speaker in the car. After around 1 hour i realised that i left my speaker in the car. I immediately called host but after listening to my query he disconnected the call. And he is not receiving the call back ever since. Request you to please help me get my speaker back....

It has been over a week since I submitted my documents and I was told verification takes just around 2-3 days. Even now, I'm unable to use the app because my documents are not being approved....

I am highly dissatisfied with the quality of the vehicle I acquired, as it failed to meet my expectations on multiple fronts. Firstly, the air conditioning system in the car proved to be highly inadequate, providing minimal cooling during the scorching summer heat. Furthermore, the passengers in the back seat were deprived of any cooling whatsoever, making their experience highly uncomfortable.

In addition to the AC issue,...

Hello,
My car HR 06 AV 9711 got a breakdown in the live booking (Booking ID-JPSNC151Y) dated 14 April 2023. After that I got only one mail from the Zoom side on 18th April that the car got breakdown it is in so and so garage for further updates directly contact to garage (Gaadifix).
I am in contact with gadifix person also but for the past 30 days, I am just getting one reply that we are in contact with Zoom and the garage...

I have submitted for verification for over days now and still no response from zoomcar team...

Hello,
I have enrolled as Zoomcar Host and have given my car with trust to zoomcar considering the brand name.

Pathetic CUSTOMER SUPPORT. I have never seen such irresponsible behaviour and pathetic SUPPORT from anyone till date. They operate via app only and their app is another level ###. Most of the time the app is not functional to fill the check list. If you are not filling the checklist then they have a policy that...

Hi Team,

As I reached out to customer service on Instagram and twitter regarding my profile verification. I got to know my profile was not verified as the documents were not clear enough I tried to reach out for assistance but received no response. I want to know how can I re upload the document so that I can continue with booking....

We had book a car from the zoomcar platform from 12th May to 14th May, 2023, whose host is Mr. Vivek Poddar. The car was Renault Kwid with the car number MH46AU7245. The journey was extremely uncomfortable as neither the AC was working and we felt very hot as it is the summer season, nor the Bluetooth option was working. Also there was a problem regarding the locking of doors in the car. Also, the car was very dirty and we had to throw out...

Hello
I Am a zoomcar host
My car no is KAO03NJ1905 .It was listed under Zoom car since 2022
listing no C9TKHP. The car was taken by customer on Thursday the 11th of May2023 at 6P.M under ID Booking JPSNCS8P7.
The car was supposed to have returned on 15th may at 11P.M
the car has not been returned and ia m unable to contact the customer care please resolve immediately. The customer care is not available....

Hi Team,
I have booked a car from you app and made payment but when I reached the location car owner said that car is not available.
I was in emergency and I contact your customer service but i had a worst service.
Kindly refund my amount as you cannot give me the service....

I have booked a car from 20th may to 23rd may and when modifying the details it said i will be refunded and when entering the page, it said click on pay now, your money won't get deducted. But it did. The company charged me Rs 893 more. Why such scam? And when i called the customer care they were extremely rude to me. The page says to be refunded and i didn't get refund rather the money for deducted from the account. Pls help. This is the...

It’s is very unfair that the service on which I had trust is now no more. What Happened with me is as under: BOOKING ID : jpsncp8t0 I booked a car (Tata nexon on 03th March, wed (for05 th March, Friday 5.00 AM to 11am) to go to some place with my family. After booking I tried so many times to contact the Zoomcar helpline no.[[protected]but there was no response from them. Then on the day of booking that is 03th March, wenasday, at about...