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Zoomcar Complaints & Reviews

2.6
Last updated Nov 29, 2022
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Zoomcar reviews & complaints page 9

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On 15th August I, Prayag Basu Paul booked a car (TATA NEXON) from 10am to 12am.(Booking ID - JPSN7EH6L) I tried to unlock the car MULTIPLE times for half an hour BUT IT FAILED. The only option was to call customer support executive. I tried to reach them for the next 1 HOUR waiting for them to pick up for MORE THAN 15 MINUTES ON EACH CALL. Nobody picked up the call even for once. Then somehow I talked to the WATCHMAN of the owner's apartment...
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Booking id - JPSN7ABQR

The car allocated to us was broken down and in a terrible condition. As discussed with your support executive on 11 Aug, he confirmed that the trip will be cancelled and refunded so that I could book a new car. It still hasn’t been cancelled yet. What the hell is going on? No one has been picking my calls since then. I need an escalation and resolution on this right away.
Zoomcar customer support has been notified about the posted complaint.
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    My group had booked a Zoomcar from Thane for a 1 day trip. On the morning of the trip (sat 13 aug) we tried opening the car doors through the app - the app said it is unlocked but the doors did not open . We tried for an hour while also attempting to get in touch with the Helpline multiple times, but no one picked up. There are detailed chats and call logs to prove this which have also been emailed to the company on [protected]@zoomcar.com
    br...
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    I have enquired for zoom car host program. This team took my car for inspection and installed some devices with out my consent. This happened before they have even shared the draft agreement. Today my car’s battery got a problem and it’s apparent that it’s because of the gps device installed. I was not asked to provide consent for installing device in my car.
    I want to get the gps device uninstalled. There is no response from...
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    Zoom car cancelled my booking telling car not available.. No alternative car found and no refund received.. Customer service not reponding from a long time.. Rs 4307 was charged in advance...
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    Zoomcar — DL not approved

    I had uploaded my DL documents for approval and it was mentioned in their page that the approval will be done prior to my booking start time. But,
    A. I had a hard time finding the exact location of the car and also, no one from customer support was picking up my call to help me with it.
    B. After we somehow found out the exact location of the car, we weren't able to unlock the car stating that my DL documents have not yet been...
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    We paid 6000 INR to book zoom car for 2 days 14th and 14th Aug. On 13th morning we did not find a car at the location given
    Zoomcar customer support has been notified about the posted complaint.
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      We have a booking amount paid for booking ID-JPSN7ABIA. But car was not unlocked after trying a lot for 3 hours and no keys n papers were present in car as it could be seen from outside. Customer care didnt picked up the call even trying upto 5 hrs. We have been cheated. Dont know how to get money back...
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      Hi,
      I could get the alternative car however could not change the timing.
      Can you please help to get pick time changed to 9pm on 1sept and drop time 5pm on 4th September?

      Appreciate your help!
      Zoomcar customer support has been notified about the posted complaint.
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        I booked the car on 7th August and paid 12790 rupees for it from 12th August to 16th August.Yesterday I called and asked about my car, I got to know that the car is not available, no call or message from them for 5-6 days after my booking.If the car is not available then why take the booking.This has happened 5 to 6 times before and they haven't even given the money yet I request you to take strict action with them.
        Zoomcar customer support has been notified about the posted complaint.
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          Zoomcar has blacklisted my account without any reason and unable to contact Zoomcar on call. I wrote a mail to Zoomcar stating the issue and they bluntly replied that account is blacklisted due to internal policy.
          There is no reason to block my account and profile verification is also pending. Need to assistance on this issue.

          Registered Email Id: [protected]@gmail.com
          Registered Mobile Number: [protected]...
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          I have had huge issues with each of my zoom car host bookings. I raised issues with the team but nothing was sorted out. So I have not hosted my car after a weeks hosting. I have sent request for discontinuation. However there is no response from them. This is really bad service. Requesting the company to cancel my host attachment and take back their devices.
          Zoomcar customer support has been notified about the posted complaint.
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            Hi,
            I earlier raised a ticket on how my booking didn't go through but i made 2 payments by mistake. It hasn't been reversed yet but both transactions are successful which means you have received the payment.

            These are the UPI transaction IDs
            [protected]
            Amount. - 2722
            [protected]
            Amount - 2728

            Kindly reverse the transactions and refund the amount as soon as possible....
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            My car was booked through Zoomcar and the booking should end @ 11.30 pm on 6th august 2022 but it’s not returned till now( 9th aug 1.20am) .
            I reached out to Zoomcar multiple times, all they are saying is they will arrange someone to get it back which was not happened.
            They are not even providing contact information of the arranged person.

            Please resolve this issue asap...
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            We have been contacting the customer care for a particular refund that was promised from their end but for two days there is no response. Request for a callback....
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            My car is Damage in booking with booking id JPSN7YH9E and when car not come at exact time of dilevery i contact to zoomcar and zoomcar associate recover my car from akbarpur agra u.p. and the car condition is very poor the customer accident my car and damage my car in booking end checklist I mentioned all the damages and also attached all photos of damage car and also raised a ticket with ticket id 1141086 but there is no action taken by...
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            Raised request to remove zoomcar device from my car, but they are not responding at all, always they say that will receive a call but there is no call yet since 10 days.
            Ticket details -
            Hi SUDHAKAR LAXMAN DESAI,
            We have raised the ticket 1269908: Other Policies with the Host Support Team. One of our agents will look into this within next 48hrs and help you with your concerns.
            If you want to add more details or follow up on the raised concern, please use the Help & Support chatbot.
            - Team Zoomcar Host
            Zoomcar customer support has been notified about the posted complaint.
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              We booked i10 grand in goa on 2-8-2022 at 23:30 at airport we received i10 grand but registration number was different from the provided one in zoomcar app. when enquired with host, he said it will update dont worry. We took the car and on 6-8-2022 before drop, the car was damaged (headlight and front bumper) cost according to zoomcar chart 10000/-. We tried hard to connect with zoomcar via voice call, whatsapp and twitter but there is no...
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              I had booked zoom car from 15th to 17th April-2022 (Booking ID: JPSN7OQFE) for which I paid the full rental amount. Apart from that I had fuelled the car to around ~90% so in general they claim to reimburse the excess fuel amount back to the customer. In my case their app was having some glitch in my iPhone due to which I couldn’t upload the fuel meter images on their app. So after talking with their customer care I had sent them those...
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              After unlocking the whole car, no keys were present inside the car. We searched the entire car and all the relevant places but were not able to locate the keys.
              Zoomcar customer support has been notified about the posted complaint.
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