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Zoomcar
ZoomCar India Private Ltd.
Customer satisfaction rating: 60%
3947
COMPLAINTS
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Zoomcar Customer Care

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
982
down
565

Customer satisfaction rating
60%
Complaints
3947
Pending
301
Resolved
2286
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Zoomcar Complaints & Reviews

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P
Jan 23, 2021
Hello Sir,
i tried to make a booking for a Maruti Swift (Red Color) Pick up from Coimbatore Airport from 24.04.2018 7 A.M to 24.04.2018 9 P.M @ Rs.1330 for 140 kilometers free. The total charges were Rs.3194 (Rs.2195 + Rs.999 as Security Deposit). The mode of Payment was through Net Banking through Indian Overseas Bank. The Payment Process was successful, the amount was debited from my Account. I have attached the Screenshots of my account statement with the narration for the transaction. But It was stated as "Payment Failure" when I was reverted back to Zoomcar page. Kindly look into the issue and let me know when the refund would be processed.

I have already written a mail, from the Help&Support section, in the Zoom car App.

Complaint Status


[Jan 23, 2021] Zoomcar customer support has been notified about the posted complaint.

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    V
    Jan 23, 2021
    Jaipur, Rajasthan
    My two month zoomcar Subscription of Maruti Baleno RJ14TE6887 ended on 19th November 2020 but my refund has not been made till now.

    Complaint Status


    [Jan 23, 2021] Zoomcar customer support has been notified about the posted complaint.

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      K
      Jan 22, 2021
      Bengaluru, Karnataka
      HI,
      I had booked zoom car on 29th October for tarvel on 26th to 30th Nov.. it's been more than 60 days..I have not received my refund security of 2964/-. Kindly help me to get my refund.

      Thanks
      Kiran shetty

      Complaint Status


      [Jan 22, 2021] Zoomcar customer support has been notified about the posted complaint.

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        H
        Jan 22, 2021
        Hi Sir,
        I'm HARISH
        I Booked A Car But Payment Confirmation Pending...
        I have Paid the Amount Please Cheak The Below Attached Payment Receipt

        My Registered Mobile Number is : [protected]

        Verify Fast
        Please Help me
        Payment Confirmation Pending

        Complaint Status


        [Jan 23, 2021] Zoomcar customer support has been notified about the posted complaint.

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          R
          Jan 22, 2021
          Mumbai, Maharashtra
          I have booked a car from 11:30 pm on 22nd Jan to 05:00 am 23rd Jan. The payment has been debited and I have received confirmation about the amount being debited but there is no sign of a confirmation of the booking. The page says to wait for 30 mins but its been almost more than an hour now.
          Non confirmation of booking

          Complaint Status


          [Jan 23, 2021] Zoomcar customer support has been notified about the posted complaint.

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            M
            Jan 22, 2021
            Already 5months over but I didn’t get the refund amount, they are not responding properly
            Refund not proceed

            Complaint Status


            [Jan 23, 2021] Zoomcar customer support has been notified about the posted complaint.

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              A
              Jan 22, 2021
              I had two bookings in Zoomcar, first on 24/08/2020 and second on 24/09/2020, the first journey was completed and the security refund of Rs. 407 is still pending even after four months which is supposed to be refunded after 30 days, Similarly the second booking the journey was cancelled and the whole amount is to be refunded, i.e Rs 3863.

              Total amount :407+3863= 4270
              Booking ID(First booking): JPS6NTUB4
              Booking ID(Second booking): JPS6NELQS

              Please help to claim this refund.

              Complaint Status


              [Jan 22, 2021] Zoomcar customer support has been notified about the posted complaint.

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                D
                Jan 22, 2021
                Zoomcar has not yet refunded Rs 9442 for booking ID JPS6NJTTY . Booking was cancelled on 24 March 2020 its been 10 months and the amount is still not refunded.
                I have been constantly reminding the same to Zoomcar through their app by email but no reply for the same.
                I want my refund immediately
                Refund for booking JPS6NJTTY for 9442 pending since 24 March 2020
                Refund for booking JPS6NJTTY for 9442 pending since 24 March 2020

                Complaint Status


                [Jan 22, 2021] Zoomcar customer support has been notified about the posted complaint.

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                  A
                  Jan 22, 2021
                  Bengaluru, Karnataka
                  I have booked the car on 08th Aug 2020 same day i dropped the car. they suppose to give 1000 refund. i have called many times...
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                  R
                  Jan 22, 2021
                  Delhi, Delhi
                  Hi,

                  My book ID : JPS6NTGRZ.

                  I book a cab in Ranchi but it got book in Karnataka.
                  So...
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                  B
                  Jan 22, 2021
                  Hi Team
                  I have booked zoom with booking ID: JPS6NKKXE for the period 26th to 29tu march of 2020.
                  Due to pandemic...
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                  A
                  Jan 21, 2021
                  Hyderabad, Telangana
                  Hey I had a booking from 12/12/2020
                  To 14/12/2020 and then customer service person said it’s going to take a month...
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                  Y
                  Jan 21, 2021
                  I need to book a car urgently. I uploaded my doucments yesterday but still my verification is pending. Can you guys complete my verification immediately so i can book a car?

                  Complaint Status


                  [Jan 21, 2021] Zoomcar customer support has been notified about the posted complaint.

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                    S
                    Jan 21, 2021
                    Bengaluru, Karnataka
                    ID: JPS6NA7JY
                    Refund Amount: 2, 873
                    Booking ended on: 3rd Sept

                    ID: JPS6NALUV
                    Refund AMount: 2, 999
                    Booking Ended on: 7th Sept

                    ID: JPS6ND42Y
                    Refund Amount: 25, 051
                    Booking Cancelled on: 27th Sept
                    Refund of INR 30,923 pending since more than 4 months

                    Complaint Status


                    [Jan 21, 2021] Zoomcar customer support has been notified about the posted complaint.

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                      S
                      Jan 21, 2021
                      Hyderabad, Telangana
                      Provide my refund
                      Refund not providing

                      Complaint Status


                      [Jan 21, 2021] Zoomcar customer support has been notified about the posted complaint.

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                        M
                        Jan 21, 2021
                        My refunds of multiple bookings since June 2020 has not been initiated yet. Approximate total amount is above Rs. 25000. Sent multiple queries, requests but never got any reply. Few screenshots are attached.
                        Refund Pending Since June 2020
                        Refund Pending Since June 2020
                        Refund Pending Since June 2020

                        Complaint Status


                        [Jan 21, 2021] Zoomcar customer support has been notified about the posted complaint.

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                          A
                          Jan 21, 2021
                          Kolkata, West Bengal
                          The refund of multiple bookings have been pending for 2 months. I have attached screenshots of the bookings. JPS6NT6GT and JPS6N2727
                          Not Refunding security deposit after 2 months
                          Not Refunding security deposit after 2 months

                          Complaint Status


                          [Jan 21, 2021] Zoomcar customer support has been notified about the posted complaint.

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                            V
                            Jan 20, 2021
                            Gorakhpur, Uttar Pradesh
                            This is regarding my first trip(JPS6NXR2Z) with zoomcar on 30 Dec 2020, which was a pathetic experience for me.
                            br...
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                            P
                            Jan 20, 2021
                            Jan 20, 2021
                            Delhi, Delhi
                            It's been 6 months I haven't received my refund, called Zoomcar multiple times and every time they said within 7-10 days you...
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                            S
                            Feb 7, 2021
                            Jan 19, 2021
                            Hyderabad, Telangana
                            Zoom car policies said that they are gonna credit back my security deposit 1500 in 30 days but it’s been over 40 days and I still did not got my refund back ... there is no contact number to contact the zoom customer service
                            Booking id: JPS6NF9QS
                            Refund pending since long time

                            Complaint Status


                            [Jan 20, 2021] Zoomcar customer support has been notified about the posted complaint.
                            Hello any update ?

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