Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 82%
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2276
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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877
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411

Customer satisfaction rating
82%
Complaints
2276
Pending
126
Resolved
1819
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — zoomcar false charges and customer harassment [Resolved]

 dhrubajyoti datta on May 20, 2019
Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 10472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoom car trip#jps6bmldw, worst trip and worst support from zoom

 spuvvada on May 20, 2019
My booking ended on 12th may 1pm and not sure how long it would take for reimbursement.

Let me know write my worst experience with zoom car:

With lot of excitement, i have made my first ever zoom reservation (Requested swift) from cochin - trivendrum for 4 days from 11th may to 14th may.
On 1th may i got a call and said that they don't have swift and assigned to tata tiago for which i agreed but the time i landed in cochin i got a message that ford figo was assigned.

I have reached cochin pickup point on time and when i saw the car, it was...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — refund not yet processed. [Resolved]

 gregore joy on May 20, 2019
I have done a booking in zoom car on from may 1 to may 2. My booking id was jps6brfxv. Total i paid rs. 4766. Trip cost was rs. 2300 and there was a refund of rs.2406. As per the policy of zoom car, the refund should be initiated within 15 days. So i waited for more than 15 days and still, i didn't get the fund.

So please take necessary action....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — zoomcar booking id: jps6bmief [Resolved]

 amitabhr on May 19, 2019
Day after completing the booking ID JPS6BMIEF without any problems or dues I got an email from zoomcar that Rs 10, 000 extra is due for 'Damages'.

However, I have complete pics & videos of pickup and drop off condition and there was NO damage at all.

I have called & emailed them 4 times till now but no explanation or photos are being provided as to what damage is being claimed.

Now I am getting some recovery emails about Rs 10, 000 being due.

None of the communication has the phone number of concerned person and neither does zoomcar...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — unnecessary blocking of my account [Resolved]

 Prakhar ku on May 19, 2019
Dear Team,

I have been using my zoom car account since long. But from past few months while booking I am getting error that my account has been blacklisted. Without doing anything. .

Please check and revert back as in why is this happening and unlock my account immediately

The I'd linked with me account is : [protected]@gmail.com
Name: Prakhar Kumar...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — cancellation [Resolved]

 Mokshka Shettyy on May 18, 2019
Date : 17 may 2019
Booking id : jps6b392
We paid a huge amount to book the car. After processing the payment, they asked for the license. After uploading the license they called us and told us that the license has been suspended.
They directly cancelled the booking and said that the amount will be refunded after 15 working days. The entire procedure was a fraud....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — zoomcar not found in location resulting in loss of, money time and mental peace [Resolved]

 Prajwal Mathad on May 18, 2019
Respect sir /madam
Myself prajwal p mathad
I have booked zoom car in bangalore on 16th may 2019at 9:30pm when i went to location there was no vehical standing, i have asked security guard, he said no car stands here like that, i went inside parking lot and checked, i dint find a single car there, after 1 hr of searching i tried calling zoom car it dint connect later i sent a mail on this issue, morning a representative from zoom car picked the call and replied very rudely saying car is showing in gps but it's not in actually location, all this ruined my day and a function i have...
Complaint comments  Read comments Complaint category Car Rental

Zoomcar — flat 50% discount deal [Resolved]

 Ali786515253 on May 18, 2019
I want to put some light on this deal which is the most best way to make money for these cheat companies.
I have got proofs that before and after the date 8th and 9th of may 2019 the charges were different and on the these two days which they had a money making cheat deal of flat 50% discount what did they do is made the price higher about almost 30% i emailed them about this inquiring about this price hike they responded like ignoring the issue the first time the second time i emailed them that i had proof of what you did so they replied :
Hi mr. Degani,

Greetings...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — amount not received [Resolved]

 Khushwant Patel on May 17, 2019
Booking id-jps6b08rm, i am still waiting for the refund of rs.180/-.

I have paid 5000/- deposit
600/- for fuel.

But the zoomcar has refunded only rs.5420/-.

Whereas it shows that rs.5600/- has initaited but my account is credited with re.5420/-.

I have send 3 mails and many calls../but not got any reply..
The car was very dirty and uncleaned, i had to use the car in same condition.. Zoomcar poeple said me to clean the car, but i had to do so then my time would have consumed more and these people have fined me. Requesting you...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — y account blacklisted without any prior intimation and any fault [Resolved]

 sikander 667 on May 17, 2019
Hello, i have used zoom car service on fee occasions, but suddenly my account has been blacklisted without any reason, i have uploaded my dl which is ticked as verified as well, my phone number has been verified as well, i don't have any previous dues neither i have ever canceled any booking, since can't understand their way of treating their local customers.
Sagar maggo
[protected]
Sagar. [protected]@gmail.com...
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Zoom Car — incorrect charges of rs.10000 and compromising customer safety [Resolved]

 Yezad Mistry on May 16, 2019
I had booked a creta on 1st may vide booking id jps6bmh0p. Got a call stating that the booked car has met with an accident and is unavailable, was offered an ecosport as a substitute which i willingly accepted. The car was driven for more than 85, 000 km. Drove the car barely for 5 to 8km and a stench of gas emanated in the cabin, within a few seconds there was smoke emanating from the bonnet. My entire family was travelling along and i was extremely terrified about everyones safety. I immediately parked the car aside and called the attendant at pick up point for help who did not respond appropriately....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

Zoom Car — fuel refund - not received [Resolved]

 Siva Kusampudi on May 15, 2019
I've just completed my first booking on Zoom Car booking and surprised to see that there is only one fuel refund of 500 Rupees while the other one with 1000 rupees is missing. I've called the customer care and the executive was so rude talking on the way (I'm also angry on projecting the disappointment).

Here are the details. I've booked a car for 11th and 12th May with Booking ID: JPS6BGL3L with Fuel option. And the car was showing a warning sign on fuel. So I called the customer care and asked what need to be done, He said to get the fuel pumped and upload the bills online (Didn't...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — false charges and customer harassment [Resolved]

 dhrubajyoti datta on May 15, 2019
Dear dhrubajyoti datta,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6brmmh dl1na2723 28/04/2019 10:00 28/04/2019 19:35 noida sec-28 (Opp gip gate no. 2) noida sec-28 (Opp gip gate no. 2) 1857 0 10472

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — false charge and fake promise of executive and customer harassment and misbehave

 Tanveer2172 on May 15, 2019
I booked a car at night.. while starting I saw something leakage but I ignored that and thaught that might be ac water but in between trip I saw it was fuel leak agr I instantly inform them they said park the car.. I did that not from morning 5 am to 8 I was there first they said the car need to be towed and you will be provided the taxi for the home .. now I was waitng for the towing they came after 1n half hour after that I asked for taxi theysaid wait for 15 min you will get the call but waited for half and hour no call came again called another executive attended the call and said the same to...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — outstanding amount though I informed [Resolved]

 Sanju Ponugumati on May 15, 2019
Hi, I had taken a zoom car for a trip and informed them that I was going out of station. After I was riding the vehicle I noticed it wasn't allowing us to go above 80km/hr on highways. After all the booking is completed, they are charging me an outstanding amount of 6000, which is ridiculous.
I heard about your service..it's too bad, all you do is loot people's money. So I have decided to file an consumer complaint in the court against your franchise....
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — wrong charge.. money laundering customer harrasment customer tourcher customer misbehave [Resolved]

 Tanveer2172 on May 15, 2019
I booked a car at night.. while starting I saw something leakage but I ignored that and thaught that might be ac water but in between trip I saw it was fuel leak agr I instantly inform them they said park the car.. I did that not from morning 5 am to 8 I was there first they said the car need to be towed and you will be provided the taxi for the home .. now I was waitng for the towing they came after 1n half hour after that I asked for taxi theysaid wait for 15 min you will get the call but waited for half and hour no call came again called another executive attended the call and said the same to...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — irrelevant damage charges [Resolved]

 Ayush Kumar Dua on May 14, 2019
Booking id:- jps6bgoz1

I have submitted the car without any damages. The inspection guys has checked the car. He drive the car that time. He said everything is fine. He successfully completed our booking. I got an email too for that. After 19:57 hours i got an sms please submit outstanding 10000 rupees for damage. After 20 hours what happened to car how i am responsible for that. I asked the inspection guy twice please checked the car while submitting back. He said everything is fine sir. I have been asking for the images of damage for last one day. The customer care executive is...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — putting false charges on me [Resolved]

 Aakarshan Kataria on May 13, 2019
I booked a zoomcar on 01/04/2019 with booking id jps6b7tzz. When i went to the location there was no person there, i unlocked the car with my zoomcar app, and when i started driving it i felt some issues with it, the car was moving slowly but the rpm was going very high, so i called zoomcar on their helpline number, but everytime a computerised voice said all our executives are busy, i tried it for half an hour. I went to murthal while coming back the car brokedown, i continuosly called zoomcar but no response came and then they say we give 24×7 road assistance. We were on road for two hours, then...
Complaint comments  Read comments Complaint category Car Rental

Zoom Car — unnecessary charge of inr 400 levied and now threatening to file a legal case [Resolved]

 ankitr77 on May 13, 2019
I booked a car booking id jps6bleyj from 29th april 10am to 30th april 9pm. I picked up the car, at around 10:30am on 29th as the car was yet to be cleaned. Alos, the car seemed to be pretty old with already a lot of small damages. I informed the same to the vendor, uploaded some major damages on the app and started my trip. I had a quick chat with the vendor before leaving regarding the minor dents and he said it was ok and he was aware of the same. Further i completed my trip on 30th and returned the car at around 8:30pm. On the next day i get a message from zooomcar saying i have been levied...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — wrong driving licence uploaded [Resolved]

 Pritish Bhatt on May 13, 2019
My friend had used his driving licence on my zoomcar account some time back. Now i am trying to delete that driving licence but i am not able to. My own driving licence is also uploaded. Kindly delete my friends driving licence from my account or tell me about the process to do the same. My friend's name is ankit patel, and i would like his driving licence to be deleted from my account....
Complaint comments  Read comments [1]Complaint category Car Rental

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