Zoomcar Complaints & Reviews

I booked a car from zoomcar on 30th september. The pickup was at 2am. I reached the location of the car at 2am and the car wasn't there at it's location. I tried to contact the owner of the car through zoomcar app but the app didn't connect me to the owner so I had to cancel the booking in a hope to get my refund. Unfortunately they are not giving me my refund. They charged me with 12184 rupees and didn't provide me with any services. I need my refund

Details for tracking.
Booking I’d : JPSNIKYJM
Profile Name: Badri
Host support ticket id : 1904555

I reached the location at the scheduled time and tried to unlock the car through the application. However, I was unable to unlock the car from my login application. I tried multiple ways to reach the support team, but there was no way to reach out. So, I started sending emails and waited for some time for a reply, but there was no response. Suddenly, after 6 hours, I received an application notification that my trip had started. Due to this application issue and lack of response from the support team, we were not able to continue the trip as per the plan and lost both time and money. Since I was not able to use the Zoomcar vehicle due to an application issue, kindly refund my money as soon as possible. It is my sincere request.

*Earlier post has a typo mistake in the first point. It’s not ‘lock’, it’s ‘unlock’

I have attached the picture and video reference for clear understanding.

I had a trip scheduled on 1st September 2023 but the car host denied the car at the time of pickup saying he doesn't give his cars to bachelors. So the customer care cancelled the booking and since then the refund is pending. Their customer care is unresponsive and chat bot just keeps giving random dates by which the refund will be processed. The last date given for the refund was 3rd October which is more than a month later. This is very unprofessional. My booking id is JPSNICIWI. Please help me get my refund as soon as possible.

My profile is not yet verified. My booking time is getting extended. Please verify my profile as soon as possible

To Whom It May Concern,

I am writing to formally file a complaint against Zoom Car for the unresolved issue regarding my recent booking with Booking ID JPSNIJV69. Despite multiple emails and follow-ups, I have not received a satisfactory response from Zoom Car's customer support.

On the scheduled booking date of September 17th, 2013, at 7 am, I encountered an extremely distressing situation. The host informed me that the car I had reserved was not available. What compounded the problem was that Zoom Car's application erroneously recorded that I had taken possession of the car and even ended the trip without my involvement.

This has resulted in unjust charges for a trip I never undertook. I firmly believe that I am entitled to a complete refund of the ₹2126 that I paid for the booking.

It is crucial to note that Zoom Car possesses a recording where the host clearly states that the car was not available and that it would only be available later in the evening.

I kindly request Zoom Car to arrange for a phone call to discuss this matter further and expedite the refund process without further delay.

I eagerly await your immediate response and a prompt resolution to this issue.

Thank you for your attention.

Sincerely,
Rohit Arora
[protected]

Booking Id: JPSNIK5GZ
I made a booking with Zoomcar For a 1 day trip on 30th Sept 23, at the time of booking I made the full payment of rupees 3913 and submitted my documents (driving license and Aadhaar card) as asked by Zoom. However on the day of booking when I reached near the vehicle I could not start the vehicle since Zoomcar did not verify my profile. I tried contacting multiple times over phone call and chat and I was kept on waiting for an hour on call and no resolution was made. Host also tried calling Zoomcar but they were also not given any resolution.

For the whole day I kept trying to contact the customer care but could never reach a real agent to talk to. Then the worst thing happened Zoomcar app started crashing and I was logged out and now I can not even check my booking in the app. Also, Zoomcar customer care number started rejecting my call with an automated response that "I have exceeded the time limit of talking to their agents" when I did not even get to talk to their agent once.

Now my trip day has passed and my trip is over. I still could not unlock my vehicle and my money has wasted and I am still not able to talk to Zoomcar customer care to get any resolution.

And after all this I am facing another harassment from the Zoom Host. The Zoom host is behind me that their booking time has passed and that I have not unlocked his vehicle and because of it he is not getting the payment for his booking. Now the host is asking me the amount again while I have already paid the zoom car.

Zoomcar is providing pathetic service and they are making sure their customer never try them again. I am raising this complain with utmost frustration and helplessness.

I want a full refund of my booking and some corrective actions taken from Zoomcar to ensure this does not happen again with other users. If I get no resolution here, then I will file a Police complaint against the Fraud and harassment that has happened with me.

I had a booking done for today starting 3 AM with Booking Id: JPSNIK03G.
I started calling the host at 2:45 AM and since then he was unreachable. I reached the Location that was mentioned in the App for Pickup but could not find the Vehicle nor dis the host got connected with me.

Finally after searching for him or the car for one and half hour, I had raised the concern in Zoomcar Chat to which it was suggested to select the alternate car. I selected alternate car but for the alternate car as well, the host name was showing as same and the “Call Host” button on the app redirected to the same host as previous. Hence no answer again.

Finally raised it with Customer Care Person over call and he assured me that I can cancel and receive back the full refund. However I was not seeing cancel option so he suggested to reinstall the app and try again. Post disconnecting the call with the support agent To receive the otp, I have been trying to log back in into the ZoomCar App but have not been able to login successfully yet.

This has resulted me in not being able to perform cancel operation over the app and there is no other way I could reach out to the customer support for this issue as all the options suggest to go via chat which could only be accessed via the Application. Therefore, I have not been able to request cancellation for my booking. Kindly do the needful here from your end and provide me the refund money back.

Res sir/mam
I, asan kumar is inform you that about to unable to unlock options in the host application and online car over the listed one month over and many times request through app and email about this issue and dint resolved the issue yet.
I request you to please resolve the both issue for my vehicle number UP16DE5727 mobile [protected]
Email - [protected]@gmail.com...

I am a user of zoomcar and I don't know why I am suddenly blacklisted buy the app. I have been trying to contact to the customer care but nothing works all emails say that either they are not monitored or they are no longer in use. I tried calling but even that says go to app and try from their but in app there is no option to give custom query since my query is not listed in the given options.

Profile not verified since 2 days, payment deducted from the account and I'm not able to take the car with the app since my profile os verified . Now they are not showing any option to refund the amount .Kindly do the needful to refund the amount. ORDER ID:JPNIKU2P
Vishnu.H

I was not able to unlock the car as it was telling profile verification is in progress but my trip has been started and the amount has been taken at initial stages of booking.And they have mentioned clearly profile verification would be updated before my ride starts so I waited till my booking date.Now I haven't taken the car and amount has been redeemed.Ajd there is no customer assistance and chat bot also stopped responding after few messages.Very much disappointed with the service they have provided
I haven't started the trip or unlocked the car so I want refund to the money i paid

Booked car, when i have reached to car location and trying to unlock the car so its saying account is not verified please I'm at my car location kindly resolve ASAP

DL and UID has not been verified by ZOOMCAR . It's past my ride pick up time and have no communication with Zoomcar . I am standing here near the ride and not been able to pick up . I want a full refund as they have failed to provide the service against pre- payment . Verification was ZOOMCAR 's part and has no involvement of customer. I want the full amount refunded or else this is going forward as Mental Harrasment case .
Booking id - JPSNIKYZ4

Hi team, I have booked a car for 3 days and submit the profile verification but still it is in pending state and i am not able to unlock the car because my profile is not verified yet. What should i do now?
My registered no: [protected]

Dear zoomcar i have been blacklisted long time ago. I need to book a car for urgent basis tofay. Please de-blacklist me ASAP.
My Name: Nikhil D.
Number [protected]

With only 12hrs left for my booking to start. I request zoomcar to verify my profile ASAP. I dont want any last minute hassle just because of your incompetence. I uploaded the documents 2 days ago but they are still not verified. Please do it ASAP. My booking id is- JPSNIKZQP. I have also written an email to you.

I have booked a car for tomorrow. My profile verification is still not done, requested three days back. There is no customer support, raised three tickets from chatbot still no response.

I don't have anyone's contact, even the car host's contact is also not given.

How do I connect go them? Is this a genuine company, I have already paid for complete booking.

On the 23rd of September, I made a booking for a Kwid with the Booking ID: JPSNIOD9K. As I attempted to contact the host through Zoomcar's application, Mr. Ajay Bhosale informed me that he couldn't provide the car due to mechanical issues that prevented it from starting. He also mentioned that he had already notified Zoomcar about this issue earlier that morning.

Given the circumstances, I inquired whether the host could cancel the ride from his end, fully aware of your cancellation policy, as this wasn't my first booking. However, in an attempt to salvage my plans, I opted to revise my booking for a different car. To my surprise, I received a message stating that I needed to pay a ₹5000 deposit to proceed with the new booking. This abrupt demand for a deposit was both unexpected and unacceptable, as customers should be informed of such requirements prior to revising their booking.

My concern lies in the fact that if a car is unavailable or experiencing mechanical issues, it should not be listed as available on the Zoomcar application. Furthermore, I had already paid ₹1898 for the initial booking, and following my cancellation, I was asked to pay an additional ₹180, which I find unjustified.

I am greatly disappointed by this experience and feel compelled to escalate this matter to a manager. If this issue is not addressed promptly, I may have no choice but to seek assistance from the consumer court. I kindly request your immediate attention to this matter and request assistance with processing a refund.

Sincerely,
Ashwin Gaikwad

Hi Team,

I am an existing zoomcar customer and still it has asked me to verify the documents again to continue booking. Now it is more than a week and my profile is yet to be verified after uploading documents. I need an urgent booking, can you please help me.
Email: [protected]@gmail.com

Regards,
Biswanath

Dear sir/madam,

I have booked Zoomcar with Booking reference number: JPSNIOEHC for[protected]:00 AM to IST[protected]:00 PM IST.
As assisted in app I have upload all my supportive documents and still my profile is not verified.
Kindly, let me know when my profile will be updated.

Requesting you to resolve the issue as soon as possible.
I need my profile to be verified, so that the car which I have booked will be available as I want to attend important function

Regards,

Zoom Guest