Zoomcar Complaints & Reviews

I booked a Zoomcar with id JPSNIJ8GW on 14th sep 2023 for the same day
As the car condition is not as mentioned in the app, i cancelled the car within 1hr and tried to contact the customer care but couldn't connect, they have also charged extra 1000/- for cancellation and Zoomcar address in Bangalore they provided is also not correct address
Kindly refund the amount

I have submitted by driving license and aadhar card photos on zoom car app for profile verification and it has been 4 weeks now but they are not responding to that at all. I raised 2 tickets for this ( 1483690 and 1486395 ) but no response on that.
Asking on twitter also they did not reply.
I have a trip booked and paid the money but they are not responding. please help

I am trying to make a booking and I am getting a pop up stating my account has been blacklisted.

Registered Number - [protected]

I booked rental car from zoomcar app. When I reached location where car was parked, car was missing I waited almost an hour around 2 PM. When I was not able to find car I raised complaint in zoomcar app informing that I was not able to find car and trip was not started I also tried calling owner of car multiple times calls went unanswered. 7PM I received message from Zoomcar to leave car at the location then I came to know that someone has started trip of which I have no knowledge. Currently app is imposing fine on me because as per them I have not returned the car whereas I don't have any car with me at all and I never had possession of car. I tried contacting zoomcar multiple times through call, chatbot (in APP) and email, nither zoomcar has responded nor Owner of car. I have not received any refund instead company is imposing fine on me.

I booked a car from Zoomcar from Friday 7 April 2023. I uploaded the start fuel and odometer reading (about 5% fuel) directly on zoomcar's app (which I cannot access now) and the end fuel reading, which was 100% (their app mentioned tank had to be full when returning the car so I filled it, trusting zoomcar to provide the refund). The start fuel level as reported by the host is 10%, close to what I reported. But now Zoomcar has refused to provide a refund for the excess fuel. When claiming the refund, zoomcar refused to acknowledge the start meter readings and refused to provide refund for fuel, which is atleast 90% of the tank (if you go by the host's initial report). I directly uploaded the odometer's photo to their platform and there's no way for me to access it now and they will not acknowledge it. On top of that, they do not even acknowledge the host's reported initial fuel reading of 10%, which means I should get 90% of the fuel back, worth about 3000 rupees. They are deliberately refusing to believe both me and the host's reported starting fuel reading despite providing all the evidence. They even refuse to send me the original photo that I uploaded to their app, which will prove the initial fuel reading and reveal their lie. This is how they misuse their customer's trust and cheat them out of their hard earned money. 3000 is a big amount for me, please help me get my money back.

As my booking canclled and message recived for refund of rs
7277-00 with in 5to 7 days but till date not get my refund .Pease refund above amout against bookind id no. Jpsnc4tzv as early as possible . Thanks

Respected sir/madam, I have been kept two accounts at zoomcar one was [protected]@gmail.com [protected] this account kyc profile not verified, , , but previous I have done one booking on that but suddenly profile again didn't verified showing on the top so I try to delete or profile update not working and contacted zoomcar customer care no use so I created another number [protected] [protected]@gmail.com and profile also verified...

Not able to book the vehicle total nonsense

Respected sir/madam,
I have beeen requested to close my account zoomcar not closing the account please take action [protected]@gmail.com

I have done a booking with zoom car on 30/08/202023 and paid Rs 8322.
After few hours I cancelled the booking and I can see on their app that refund was initiated which was suppose to be credited in 5-7 days but I haven't got the refund yet. The worst thing is their customer support is pathetic and they are is no way to reach out to them over email or call.
I am not sure how to get in touch with them to get the refund.

Respected sir/madam,
I have been booked car at zoomcar self drive rental on the date of 09/09/2023 trip was scheduled at the date of 13/09/2023 before that trip starts they have been cancelled at 11/09/2023 and has been said that you have been identified as suspicious account and dl was blacklisted while asking that they have been said that that I have multi accounts but I am accepting that but I have been booking order is first on this app previous number which I was opened account number has been changed and I try to delete the additional account but they didn't delete account simply they have been cancelled my booking and blacklisted so please solve this problem.and not proper response from zoomcar please take action

Have uploaded my dl and id multiple times still it is getting rejected.
Kindly help in approving it since i have an active booking on friday.

I want to terminate zoomcar host programme. I want to withdraw my car i.e. Alto 800 WB 74AS6583 from today onwards as my car is not in running condition and it is at Garrage and after that I have decided to sell my car. My customer is ready to purchase my car. So my car can't serve any longer at Zoomcar host programme.
Hence I want to withdraw my car. Kindly do the needful and process my request.
Thank you

I am a regular user of zoom cars but recently my dl has been blacklisted for no reason, no details about the reason . No response from coustomer care .

Mail id is [protected]@gmail.com

Booking ID: JPSNICW10
Date of booking: 1st Sep 2023

1. Just an hour before the pick up time, host 1 said the car has gone for service and it is not available.
2. I was rushing for a business meeting. So, I wanted to cancel the booking and find out other way to go. But Zoomcar would give only less than 50% refund
3. So, I decided to book alternate car as zoomcar suggested and booked another car.
4. Host 2 did not respond directly, instead he had his mother talking to me without any clue for long time. Finally, he spoke and said the car is not available.
5. By the time it happened the original pick up time has crossed and now zoom car would not refund any and still recommend to book alternate car.
6. I had no time to play around and so made other arrangements outside zoomcar for my trip.

Finally, the total money I paid for the booking is gone, not because of my choice, but because of your service.

All along this scenario, I was trying to reach out to your customer service, but no use. Your chat service is useless and complete non-sense.

Finally, your WhatsApp link for feedback is also fake. All along it was very clear you take money, but doesn't want to get contacted by any means. I have had hard time dealing with the customer service personnel in the past, but never has experience such a situation, not even able to contact.

Today, i booked a car with zoom car and money is deducted from my bank account. Now, host is denying for the car and zoom car support is not working I tried several times....

I have booked a zoom car & uploaded the do & UIDai details as required still the profile verification is pending & am unable to contact customer care of zoom car

Advise the time needed for profile verification

Hi it has been more than 22 days and I have not received the refund and there is no response from support.

Booking id JPSNCNW68

Hi team,

We have booked zoom car on 1 St sep.
Unfortunately booked mobile got stolen.now unable to extend the trip and end the trip ...car got by the zoom car team...now we can't able delivery the car to host or not able connect with zoom car people...

Pls help me this on priority

Zoom car booked contact number: [protected]

I booked an Ertiga car from Zoomcar in coimbatore for a period of three days from 10 aug 4 pm to 13 aug 11 pm and made a complete payment upfront of 11877 . I was getting messages from Zoomcar about the car till 3 pm on 10 aug, and they were requesting me for extension also . However when I reached the pick up site I could only then contact the Zoomcar owner of the car, and he very carelessly said that his car was not available . I was in an unknown city, I took a cab to reach the spot where I was to collect the car . And at 5.30 pm, I get a message ge from Zoomcar that owner has cancelled the car and I can choose another car . Another car was not even available the same day ad it was charging 19000 plus . I got stuck and had to pay for my stay and another car from onroadzs for an amount of 15500 . I was told that I would get a refund within 3 days . However even after 18 days I am still waiting for my refund . If this is the way a brand like zoom car treats the tourists, how will tourism flourish in our country . Zoom car should pay compensation for mental harassment and the delay in paying the refund .