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Zoomcar
ZoomCar India Private Ltd.
Customer satisfaction rating: 72%
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3241
COMPLAINTS

Zoomcar Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
955
down
485

Customer satisfaction rating
72%
Complaints
3241
Pending
262
Resolved
2262
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoomcar related photos (2029)

Zoomcar Complaints & Reviews

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 Nikhil Ramavath on Jul 25, 2020
I have taken 2 rides using zoom car app for which I paid rs 2807 and rs 3288 as security deposit I need to receive refund for two orders JPS6NY8U2 and JPS6NY889.its been 3 months and I havent received my refund


Refund of security deposit not done from 3 months

Complaint Status


[Jul 26, 2020] Zoomcar customer support has been notified about the posted complaint.
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    Zoom Car — Refund not processed it's been 60 days till now

     Anurag190594 on Jul 25, 2020
    I booked an Swift Automatic Car on 1st May, 2020 from Zoomcar App to travel from Hyderabad to Bangalore on 17th May, 2020....

    Zoom Car — Refund issue from four months [Resolved]

     Ramesh Saf on Jul 24, 2020
    I had cancelled my booking on 24 March 2020, Booking I'd: JPS6NOFL8. I had to receive a refund amount of 12864. It is already...

     Ashhar Adeel on Jul 24, 2020
    Money not refunded since more than a month.


    Money not Refunded since more than a month.

    Complaint Status


    [Jul 24, 2020] Zoomcar customer support has been notified about the posted complaint.
    Updated by Ashhar Adeel Jul 24, 2020
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    Car Rental Complaints
    Zoom Car
    Zoom Car — Money not Refunded since more than a month.
    Ashhar Adeel on Jul 24, 2020
    Mark as Resolved

    It has already been more than a month and Zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th June 2020. I'm in urgent need of money due to the current pandemic situation and The zoomcar support is not even replying to the mails and queries even in the Contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount THAT'S ALSO THEIR MISTAKE. Please value your loyal customers and don't do this in the current situation. Money really matters. It was a Nissan Kicks and My Booking ID is (JPS6NPHEZ) dated on 13th June 2020. I'm attatching the screenshot for reference. Please don't play with your customers in this hard situation.
    Updated by Ashhar Adeel Jul 24, 2020
    It has already been more than a month and Zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th June 2020. I'm in urgent need of money due to the current pandemic situation and The zoomcar support is not even replying to the mails and queries even in the Contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount THAT'S ALSO THEIR MISTAKE. Please value your loyal customers and don't do this in the current situation. Money really matters. It was a Nissan Kicks and My Booking ID is (JPS6NPHEZ) dated on 13th June 2020. I'm attatching the screenshot for reference. Please don't play with your customers in this hard situation.
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       poojayadav11 on Jul 24, 2020
      I cancelled one trip and completed one trip on 5 july and total of 3915 +2499 is pending till date.. And today is 24 july. Sent multiple emails with no reply. And they arenor giving any option to call


      Refunds not received

      Complaint Status


      [Jul 24, 2020] Zoomcar customer support has been notified about the posted complaint.
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        Zoom Car — Money not Refunded since more than a month.

         Ashhar Adeel on Jul 24, 2020
        It has already been more than a month and zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund...

        Zoom Car — Refund not received since 4 months

         MANOHAR A.R on Jul 24, 2020
        Zoom car is a fraud company which is looting hard earned money of indian citizens, I paid 5750 rupees for zoom car in March...

        Zoom Car — Delay in processing refund

         Shyam Masavarapu on Jul 24, 2020
        I booked zoom car for 1june 2020 and completed the booking on the same day. The bills regarding the refund amount were submitted...

        Zoomcar — Refund ASAP

         Suresh070707 on Jul 23, 2020
        Hi, I have booked a polo car on 26may2020 by paying 6, 757/- as they asked for the full payment and I have cancelled it on...
        Complaint comments  Comments  (1)

        Zoom Car — Refund is not initiated till now. [Resolved]

         Nikhil Thag on Jul 23, 2020
        I booked a zoom car on 17th july. For 180 km with fuel. And i paid the full money with 1000 rupees damage deposit. Payment...
        Complaint comments  Comments  (1)

        Zoom Car — refund issue js6n5k8f

         Vasanth Dn on Jul 23, 2020
        I have completed my ride more than 1 month and i havent got refund yet which is quiet bad experience i'm having with zoom...

         Hitesh .hitesme on Jul 23, 2020
        Hi team,
        I have booked zoom car on 29th may 2020 at 2300 for the date 1st june 2020. Zoomcar cancelled the booking and advise that full amount will be refunded in 5-7 working days of rs3776. I have not received the amount yet. I have paid through credit card and i am paying 33% rate of interest on the amount.


        Refund not received from 1st June 2020

        Complaint Status


        [Jul 23, 2020] Zoomcar customer support has been notified about the posted complaint.
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          [Resolved]

           Shreeharsha V on Jul 23, 2020
          My booking id is jps6npyzg as on 16.6.2020. Refundable amount of rs.3630 has not received and the booking got cancelled after i receive confirmation mail from zoom car. I look like systematic fraud happening in india by zoom cars


          refund of initial deposits
          Complaint marked as Resolved Jul 31, 2020
          Complaint is not resolved.Simply marking as Resolved Company is not even approached in any manner This is fake

          Complaint Status


          [Jul 23, 2020] Zoomcar customer support has been notified about the posted complaint.
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            Zoom Car — complaining about refund, cancelled booking :jps6np8hm

             niran lm on Jul 22, 2020
            Hi,

            I have booked zoomcar in mysore on[protected], but that day morning exactly 30 mins before booking time,...

             viditjain123 on Jul 22, 2020
            Pending refund of 3688 against booking id jps6nyqd7 since 2 july
            Pending refund of 500 against booking id jps6nyd57 since 2 july

            Complaint Status


            [Jul 22, 2020] Zoomcar customer support has been notified about the posted complaint.
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               yog27ray on Jul 22, 2020
              Booking id "jps66ntbu" was cancelled on 19th april, 2020. Now it is more than 3months but still the amount is not refunded.

              Booking id "jps6nyog7" was cancelled on 27 may, 2020. Now it is almost 2months but still the amount is not refunded.


              refund not processed for booking id
              refund not processed for booking id
              refund not processed for booking id
              refund not processed for booking id

              Complaint Status


              [Jul 22, 2020] Zoomcar customer support has been notified about the posted complaint.
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                Zoom Car — I didn't get my refund

                 Nandhu Aravind on Jul 21, 2020
                I have cancelled my zoomcar booking on 3rd may and i get a email that the refund will be initiated and the amount will be...

                Zoom Car — Pending Refund issue

                 Raghavendragopi on Jul 21, 2020
                On 14/6/2020 I had booked a self drive zoom car & it was a door delivery. The car was returned on the mentioned time & everything...

                Zoom Car — Refund related issue on my booking

                 [email protected] on Jul 21, 2020
                I have cancelled my booking on 3rd June 2020 because of covid-19 and as per zoom car website if payment done through citi...

                 Vinayak R Nath on Jul 21, 2020
                I have completed my Zoom car trip bearing trip id : JPS6N15WY on May 12th 2020 and zoom car is yet to refund the security refund deposit of Rs. 3403. I have been following up with them on their official facebook page and yet they have not initiated any refund


                Security Refund not initiated

                Complaint Status


                [Jul 22, 2020] Zoomcar customer support has been notified about the posted complaint.
                It's been sometime since I have raised this complaint. They have not responded back
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