Zoomcar Complaints & Reviews

Hi Team,

My details are given below. Could you please help me to resolve this issue.

My profile has been blacklisted.

Email - [protected]@gmail.com
+91-[protected]
+91-[protected]

Hello #zoomcar i have an issues with profile verification, i am a new user on zoomcar i had register my account but there is no option showing to upload license for profile verified
Please fix my issues (A.S.A.P)

Date: 27th June 2023
no: JPSNCT45C
car no. MH14KN6930 (TATA Tiago)
registered phone number: [protected]
registered email id: [protected]@gmail.com

Booked ZOOM car on 27th June recharged fast tag with 500 rs
But in toll, the fast tag was marked as blacklisted
had to pay double the amount on every toll

Since zoom car is hosting car it's their responsibility to have a working fast tag

since the fast tag was not working and it was not under our control and the host was also not responding, Zoom Car should be liable for the extra charge that we paid.

only Andhra Pradesh and Kerala option is visible while submitting fast tag bills.

Kindly refund 500 rs that was topped up for the fast tag and the excess amount that we paid on toll.

Refund requested:-
Recharge amount: 500
Khalapur toll plaza : 240 extra
Khalapur toll plaza: 320
Talegoan Plaza: 240

Total: 1300

Hi, I booked a Renault Triber car through Zoomcar app on 29th June 2023 by paying full amount of Rs10285 upfront.

Booking ID :- JPSNC2RAI
Booking date: 29th June 2023

When I reached at the location to pick up the car, Zoomcar app requested for an OTP from the host to start the trip. When I asked the host for an OTP, he said he didn't receive any OTP from Zoomcar. The host called Zoomcar support & they confirmed that OTP could not be given due to system/server down issue. Therefore without an OTP I could not even start the trip and host refused to handover the car and asked me to cancel the trip/booking.
Therefore after host requested me to do so, I cancelled my car booking but Zoomcar charged me full booking amount Rs10285 for the trip which I couldn't even start because of their own system issues. Please call the host & get all these details confirmed with him as well. This was not my fault that host refused to handover the car to me because of Zoomcar App issue & system/server down issue.

I tried calling customer care but no response from Zoomcar customer care service. I raised multiple tickets (1444106, 1444395, 1444552) but still no response from them.

This is my sincere request to solve this matter as soon as possible.
As we expect a better service if we're paying upfront so we should receive it back also as per policy.

Thanks.

No response at all, madhapur office is also closed, no ways to contact customer care

I had hired Zoomcar vide booking reference JPSNCY270 from April 19-23 ( 5 days) at Bangalore. They claimed that Fastag is on them ( customers don't have to pay for the fasttag and that it is pre-installed in all their cars. So no payment would be required to be paid either during or after the trip. However to my utter dismay there was no balance in the Fastag of car registration no.KA05NG1454 and I ended up paying double the Toll tax each time I crossed the toll booth as I was driving across highways from Bangalore to Tamil Nadu and back on my trip.
After dropping off the car back to host, I uploaded the toll receipts on chatbot as advised, however only response that the chatbot shows is that they will respond shortly. However no response has been received so far in the past 2 months either by email or phone call. Thereafter I uploaded the bill 3 more times, but no response.

The customer care number that I have is[protected] and this number does not work if there is no ongoing booking. For any past bookings or to contact live representative there is no contact number available either on App nor on their website to register the issues or complaint.

I wish to send all Toll receipts by courier to their main office to process the refund claim, however I regret to write that, there is no physical address of this company also to be located on website.

Is there a way we can get the refunds ? The law should come forward to ensure fair business practice and ban this company from operating such kind of fraudulent and unethical business.

INCURRECT PAYOUT ZOOMCAR SIDE
Booking ID : JPSNC2CEQ

2 days booking, estimate amnt showing RS 2022/-, but amnt credited RS 303/- . vehicle running in more than 400Km . but they are not give currect amount .

fully bad service they are given . no zoom car host customer care number . only chat option .

Ii made a payment of rupees 3160 today but the booking is not confirmed nor i have got the refund.

I booked a Suzuki Baleno (Car number: KA01MP4571) on June 08, 2023 for going on a trip from June 28, 11.00 PM to July 02, 11.00 PM.

I reached the pick-up location, and the car was not there. I spoke to the host, who mentioned that he was not aware of the car's whereabouts and asked me to connect to Zoomcar Customer Care.

I tried connecting to Zoomcar Customer Care for more than 2 hrs, and I was not able to. There is literally no way to get hold of any customer care assistant. Being a woman, after waiting for 2 hrs I felt unsafe staying there any longer and decided to head back home

I was supposed to leave for a trip early morning on June 29. I booked a Zoomcar a month in advance. I made hotel reservations at the destination but I will not be able to make it now. I want Zoomcar to compensate for my losses

The host denies and asks for extra 4000 for the booking on the app and why i deny he claims zoom as fraud .

My car was supposed to come on 15/5/23 but the customer who took the car was not replying and not doing any extension of booking, than I came to know that the customer who took my car has hypothecated my car to some one and than I made police complain and after i received the car but from zoom no one was there to help and I got the money upto 25/5/23 and 6 days money is left.I made lot of complaints on zoom host app but no one is there to solve the issue.They are fooling people and they are cheaters.

I uploaded a wrong document in step 1 and realized it immediately. But had no option to edit the documents, even when we were only on step 2. Tried to add a co driver but could not, because of their outdated user interface. There was no option to add a co driver on the app or the website. Ended up losing a big amount of our payment....

Booking: 18th June, 9am - 21st June, 10am
Amount paid: 7000

I booked a zoomcar and paid for the delivery option but at the delivery time the host called and informed that he cannot deliver the car and asked me to come and collect. It was not possible for me to travel 10km in heavy rains and collect as I was already late. I asked him to cancel the trip but to my surprise nothing happened and i got a message saying that my trip has started. Without even getting the car the trip was started and there is absolutely nothing I can do about it. Since last 3 days I have called Zoomcar customer care 20-30 times and they haven't picked up even once. I have mailed them several times and there was no response. I had also left a review of Google play Store on which they replied they will get back to me but again no reply.

The car I had booked is on a trip without even getting the car. Zero response from zoomcar. For such pathetic service and horrible customer service would like a 100% refund along with compensation of Rs 10, 000 as stated in the policy.

Due to some error in app, I’m not able to end trip. I’m being charged extra money for every hour I’m late.

I booked a car namely Mahindra Marazzo in Zoom car on 1st June 2023 for the date of 2nd June 2023. And my pickup time was around 8 P.M. At 7:30 P.M I went to the location and looked for the car. But I did not find any car there I tried to call the Host and the Host refused to provide the car saying the car got breakdown and asked us to contact Zoomcar customer support. I tried to contact the Zoom car customer support but no one responded. I waited for a while and cancelled the car. There it showed the refund would be 8000 its been past 16 days and I didn't get any refund. I'm trying to contact Zoom car customer care but it's not connecting. Try to resolve the issue and provide my refund as soon as possible.

I had booked a car with Zoomcar (Booking ID: JPSNCDDR7) between 01-June to 05-June for a Swift Dzire which upon booking the host G.Somashekar contacted me via P: [protected] and offered to pickup and drop the car to my location with a charge of 1200/- to be paid to him. We agreed to that, he came dropped the car and forced me to complete the check list as the car had 2 points fuel (25%) displaying incorrectly. The host asked me to drop him to a location 4kms away from my point and the fuel immediately dropped to 1 point which is 10% of the fuel tank capacity which I immediately informed the host as well. Now after dropping the car at the Bengaluru airport within the time I could not complete the check list and the host confirmed he will complete the check list once he takes the car to the original location. The fuel was at the same 10% of what he had handed over to me and Zoomcar is now demanding I pay 1K as the refueling charges and instead of contacting the host to dispute it and resolve the issue for the customer from their end. I have also received threatening messages and email from them without they trying to resolve the issue for me although I have contacted them multiple times. This is now traumatic and I demand immediate waive off of the incorrect refueling charges!

No provision for changing name and mobile number in the app

1. I Booked A Zoom Car On 02 Jun 2023 For The Duration Starting From 0000 Hr On 03 Jun 2023 To 1000 Hr On 03 Jun 2023 By Making A Payment Of Rs 2687/- From Zoom Car Mobile Based Application.

2. I Went On To Pick Up The Car At 0045 Hr At The Site Mentioned By Host. But Couldn't Find It And Tried Calling The Host But My Call Was Not Getting Through So I Texted Him Using The Chat Option Available On Apllication.

3. I Tried Contacting Zoom Car Through A No ([protected]) Mentioned In Open Domain Since No Call Or Email Option Was Available On Its Official Application.

4. Till Now I Haven't Been Able To Reach Zoom Car Customer Care Support And Its A Mental Harassment For Me As I Couldn't Execute My Travel Plan Also Ended Up Blocking My Money With Them.

5. I Have Got Pictures And Video Of The Place Mentioned By Host And The Payment Proofs Also.

Hi I am writing this again to file my complaint regarding my zoomcar booking which was 15th May 2023.
I have a booked a car for my 5 day trip but when i reached the pick up location for my car pick up.
The car was already very damaged which was not show or communicated while i was booking the car.
I have paid a large amount for my booking, and looking at the condition of the car i had to cancel my booking without even starting my trip.

I have following up with them but no action is being taken yet regarding my refund its been a month now and this is very very disappointing.
Please look into this issue of mine,

Booking id- JPSNCSTAH
Car -Maruti Ciaz
Booking date Mon, 15 May'23 to Sat, 20 May'23

I had booked a petrol automatic prepaying 13k, but when I found the car, it was manual cng. More so there was no key inside as suggested on the app. There was no one to help, no zoomcar customer support. After wasting 1 hour trying everything, i left l. I could not even cancel my booking through the app.

As you know, there is no customer support of zoomcar. I am just getting automated replies saying it was no show and there is no refund. I have emailed them 100 times and same response everytime.

Please help with this fraud. Frankly zoomcar has created a fraud money making scheme. List that car, ask for prepayment and just dont provide any support and then no refund for no show.