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Zoomcar
ZoomCar India Private Ltd.
Customer satisfaction rating: 59%
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4007
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Zoomcar Customer Care

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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

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Customer satisfaction rating
59%
Complaints
4007
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Refund for booking ID JPS6N1UTAis still not processed.I had cancelled my booking in July and it's been more than 6 month and still I am waiting for the refund amount.
Refund of security and booking amount
Refund of security and booking amount
Jan 14, 2021

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    Cancelled booking JPS6N4633 dated 05.12.2020.
    Completed booking JPS6N4N1C dated 28.11.2020
    Completed booking JPS6N43KT dated 23.11.2020
    Refund pending for the all these bookings. Issue raised through all possible platform but still no action taken.
    Refund pending for completed and cancelled rides
    Jan 14, 2021

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      I had cancelled my booking on 20th Nov. As per Zoomcar policies, I should have received the refund within 30 working days....
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      We booked Zoom car 7th Dec2020 and we cancelled immediately... Total 1391 was paid from credit card... Since we cancelled...
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      Dear Sir / Madam,

      I am writing to you to raise an issue about: Car Rental

      The issue that I...
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      [Resolved]

      I booked a car from Zoomcar and the rear right tyre blasted while I was riding on highway even though there was nothing wrong on the road. After that car became unmoved so I called zoom support and they arranged the trolley for it.

      Now they are asking me to pay inconvenience fee for amount of 38000 and damage fee 10000 where there was not my fault as I was driving with 20 speed while tyre blasted, and I saved my life.

      I haven't damaged anything until the car tyre has been blasted.

      JPS6N67P6
      Jan 13, 2021
      Complaint marked as Resolved 
      No steps has taken and marked as resolved
      Jan 13, 2021

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        It's been more than a month since my last booking with 'Zoomcar'.
        I was supposed to get a refund of Rs. 2110/- which I haven't received.
        There has been no update on it. I have sent two emails concerning the same using 'Contact Us' option in the app.
        There is no way to call them either and I haven't received any response from them despite 8 to 12 hours response time that they claim in their website.
        Jan 13, 2021

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          I booked the Zoomcar on 19th November 2020 to travel on 23rd November 2020 at cost of 4030/-. Due to unavoidable situation,...
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          Booking id - JPS6N409S

          Please refund my amont immediately
          Refund not yet processed
          Jan 13, 2021

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          Zoomcar customer support has been notified about the posted complaint.
          Jan 13, 2021
          Updated by Concentrix
          No response no call backs no customer care service from zoomcar
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            I, Pawan Newar had booked a Renault Kwid Automatic with registration MH43BP7810 via ZoomCar from 11AM to 11PM on 21st October,...
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            I booked zoom car in end of November. Till now I didn't get my refund.
            Booking id: JPS6NFH56
            Booking id: JPS6NFIJR
            Booking id: JPS6NFIHO

            Total: 7955.

            This is not a small amount and it is too late. Please refund my amount.
            Jan 12, 2021

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              I have completed a zoom car trip on 26th June-2020 and refund of ₹2, 166/- is not initiated yet. If you could please help me get rssolution will be much appreciated and make my life happier.
              Refund Pending of Inr 2,166/-
              Jan 13, 2021

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                I rented a car from Zoomcar in Bangalore on 29th Nov and was charged Rs. 10000 /- on my credit card. Had to cancel the booking and got an intimation that Rs.6362 will be refunded in 30 days . More than 45 days and haven't got the refund yet. Unable to reach them on phone and text emails no response.
                Jan 12, 2021

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                  I have made a booking on 30th october 2020, completed the booking on 29th november 2020 . My refund amount of 5000 INR is pending from 45 days. Zoomcar promised to complete my refund within 30 days of trip completion.
                  Kindly Help me to raise a legal action against zoomcar or tell me where can i file FIR against them
                  Jan 12, 2021

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                    Completed 2 booking with Zoomcar on August 2020, but still not received the refund of past 2 bookings.
                    ID: JPS6ND4YP
                    ID: JPS6NDSVB
                    Jan 11, 2021

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                    Total refund amount Rs.5998
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                      It has been more than 60 days zoomcar hasn’t processed my refund. This is against booking cancellation (JPS6N26AD).
                      Jan 11, 2021

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                        Refund pending due to trip cancellation on 1 November 2020

                        ID: JPS6NTT7H
                        Amount: INR 15, 938

                        Multiple proofs of cancellation attached
                        INR 15,938 Refund Pending Since 1 November 2020
                        INR 15,938 Refund Pending Since 1 November 2020
                        INR 15,938 Refund Pending Since 1 November 2020
                        Jan 11, 2021

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                          My cancellation and amount and security deposit was not refund even after 50 days. It's around 8000 rs. Please settle my amount ASAP.
                          Zoom didn
                          Jan 11, 2021

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                            Zoomcar is a worst and third grade self drive rental car company.
                            They don't have any customer support executive to talk to.
                            They keep changing their customer care number like a person changes clothes.

                            Booking Cancelled : JPS6NDK8E
                            Refund is pending since 19/08/2020
                            Jan 11, 2021

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                              I have made booking on zoomcar last month on 9th December 2020 and have paid amount with Fuel option but at time of delivery...
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