Zoomcar Complaints & Reviews

I received the car in an unhygienic condition and multiple technical issues. After speaking with customer support I was suggested to drop the vehicle back at the pick up spot and a full refund will be processed post inspection.
Later when I tried reaching support on phone call it gave me a message saying I have exhausted talk time for this booking, so I could not connect with support on phone call. I tried connecting via the chat support...

OBooking I'd - JPS6X5P4C tell the exact date when you going to refund my money !! Tell me the exact date !

It's been more than 4 years and zoomcar haven't refunded my money!...

I've booked a car in zoom cars on saturday[protected], so which i travelled from my place to get the car in the specified location given by the ZOOMCAR app. But after reaching there i came to know that the host and car cannot be fetched. Immedietly i contacted the customer care but their response was totally harsh and dissappointed. I was waiting there for about 2 hours in the Hot sun waiiting for the car. But after i reached home the host...

Hai my booking id JPSNCP2OB and the car number is TS07JH7213 where i have got the car late after 2 cars have dropped
And charged me more the amount where i got car at 6:30 the third car where the 1st car have given is not available in the location and there i have to go to other location for second car and there also car is not there and again going to third car and the car was damaged where battery is not working due to that i have...

29/04/2023 i booked a car through zoomcar . When I go to pick up the the host says that he doesn't listed his car on zoomcar so that he can't give the car . At that time I contacted the customer care and they gave me an alternate car after 1 hour . Then I tried to extend the car from 29th night itself . But itseems that error in app not able to extend the car. Then 30 th morning I called them several times and can't able connect them . 1...

Hi

There was an app issue it was not showing option to end trip so we called the host and then customer care. Customer care suggested to lock car and put the key back by opening the window by inch which I have done but still in app it’s showing trip not ended please help. I don’t want to pay extra unnecessary . My registered number is [protected]. The car was maruti ertiga...

My name is shyam, cell [protected].
My car got accident last year on july 12, 2022 by zoomcar renter ticket 1176492 still I did not get the car repaired and no compensation received. I am paying emi back to back kindly check and confirm the compensation for atleast 15 lakhs so I can clear loan and get free from this tension and time waste with zoomcar....

Booked the car (booking id: JPSNC18YM) the booking was confirmed but as I reached the location the car was not there and on contacting the owner multiple times the host informed they cancelled the booking long back as the customer prior has extended their booking.I didn't get any notification as the booking status still showed confirmed to me. I tried calling the zoom custom care but no response . This absolutely ridiculous customer support....

Booking id
jpsncpfni, did not.Found keys in car, swift dezire mh49bb4394
car was like dustbin inside, rice falling on floor, unable to contact host, or zoom car, around 1:5 hrs sit inside car, frustrated, and came back, 1 hrs later after i came back, host called and said he do not.Have any message on booking, customer support can be contacted, hours after and asked to file complaint...

Hello Sir/Ma'am,

Yesterday(28 April), I booked one car from the zoom car website, where I booked a full ammount( 8848 Rs.). I got booking confirmation and also car location. Timing is from 29 April 10:00 AM to 1st May 6:00 PM.

Everything was fine till here. But suddenly I am getting a massage from the car owner in the morning around 9 AM, The car has been in an accident and it's not available for serving. br...

I booked a car from 27th April to 28th April. When I took picked up the car the fuel tank was showing 0% which I uploaded to the zoom app. When I returned the car the fuel tank was 45%. But instead of getting a refund I am asked to pay an amount of 2010 rupees for not maintaining the fuel tank.
Please solve it....

Booked a car on April 15th.
Booking ID : JPSNC14MO

The car was not available at the location. Waited for 1 hr at location. Contacted customer care, They asked to cancel the booking and said full refund will be initiated.
Had to cancel all my plans.

Didn’t receive any mail regarding the refund initiation even after 2 days. Tried to contact customer care and they are repeatedly saying I have to...

I have reached at location but car was unavailable and there were no option for change and modify car in zoom app but it is showing unlock and start trip option without car .

I want my full refund that I have paid...

Hello Sir My name is Dony Peter Zachariah .I have opened an account in zoom car and uploaded documents for verification .My phone number is [protected] and email id is [protected]@gmail.com .
Kindly verify the documents as soon as possible as I have a trip starting from Assam on the 2nd of May 2023 and i can rent a car...

I am a customer of zoom car, but recently I made a new zoom car account with same driving license which I used in my previous account and now my new account profile is not getting verified (reason for rejection it is showing due to multiple account)
But I have deleted my old account from settings in the zoom app.

Still the account is not getting verified.

Please solve this issue as soon as possible....

They are charging me the damage and fuel charges.After I dropped the car at location the car host has damaged his car and told them the previous customer has damaged and fuel is also not yet given he has given 0% fuel and mentioned it as he has given full fuel.They have asked me to pay Rs.7023/-.They have sent me this mail attached below

Dear B Sreemanth Reddy,

We are writing to you in regards to your outstanding...

My account has been blacklisted by zoomcar without any reason. I want to book a car urgently and i can't do that. Plus my profile verification ha not been completed as well it's been more than 2 days now. Please fix this...

This refund is for not confirmed booking where I have made the payment of 5707 INR. Jagdeep from your team confirmed the same that the incomplete booking was attempted and payment got failed. But the amount has been debited from bank account and successfully credited to zoom car account. I have got this verified by raising RRN as well and HDFC confirmed the same. Please check THE AMOUNT 5707 INR which was made through VPA.

The...

I forgot my wallet in zoomcar, while ending up the trip was in rush so couldnt remember to see the belongings and collect. Somehow i got in touch with host of car, he told me that car has been booked again by another customer, let the car come back and will check and let you know. Next day called him again and i was informed that only wallet, cards and documents are available, no cash is in the wallet. Later i called up zoomcar customer support...

I have booked a car given all the necessary details too but it was saying verification pending. It didn't showd any difficulty while sending the payment but now I can't pick up the car from the location. All the details were uploaded 5hr ago, I am standing right in front of the car and it's not getting unlocked. These guys don't even have a support number whome you can contact and get your problems resolved....