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Zoomcar Complaints & Reviews

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Last updated Nov 29, 2022
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Zoomcar reviews & complaints page 8

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I booked a car for 15th August 2022 but at the last moment the car became unavailable and there was no communication from zoomcar. Their customercare is [censored] as nobody every connects on the call. This caused a lot of inconvenience and feels like a scam.
Booking Id: JPSN7ELBT...
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I’ve terminated the Zoomcar host on 20 July 2022, and kit got removed on 21 July 2022 but They have not deactivated the Fasttag yet. I’ve following up so many times during this one month but they just said they have escalated the issue and it will be fixed in 24-48 hrs. But is not resolved yet. Please suggest what to do. Due to this issue I can by my own Fasttag and hence not able to take my car out station....
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I have booked a zoom car on 7th of August and when I reached the location to pick the car My car became unavailable and they gave me another car too a very far location after which I cancelled the car booking and it stated in the zoom app while cancelling I’ll receive the refund amount but it’s past 15 days now I haven’t still got my money back in my bank account . My booking ID is - JPSN7AHBL...
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Booked zoom car yesterday and received confirmation in application. But today when we went to pick the car at location, vehicle is not available and we tried to contact customer care but no one responded back.. we need refund, please help accordingly...
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Zoomcar — Booking #JPSN70FWS never started

We had booked via booking #JPSN70FWS, as per which we were suppose to receive the car at 7:00 am of 13 Aug 2022. We got the car at the location given, unlocked as per given instructions. When we entered the car, the keys were missing. We tried connecting to the support and the call never got connected. We got hold of the owner of the car and enquired him above the keys, he said the keys are with his driver and he stays in virar and won't...
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Hello,
I was booking a zoomcar for 22nd august and mistakenly attached my documents which were already linked to different account.
My account got blacklisted because of that error.
Please remove my account from the blacklist so that i can add different documents and continue the booking as i have unused zoom credits....
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I had booked a car, Renault Triber(7 Seater), on Zoomcar 3 days before my scheduled trip located 4 km from my location. They automatically made the car unavailable just before 1 hour of trip start. This is the second time they have done this in a span of 1 week. They did provide a link to select an alternate car. However they automatically assigned a Nissan Magnite(5 seater) that was placed 14km away from the location without any of my input....
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I made booking from Mysore with booking ID JPSN75RVH

Everything was fine, car was allocated, when I open and went for fuel filling noticed that, Original RC is missing hence called customer care and they accepted, had call with owner and that booking was close and told me to keep car at same location which was done .Now new car was allocated around 7 to 8 KM away, I went there but car was never traceable, I made N number of...
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Hello Sir, I booked the Zoom car on 13th August 2022 online zoom app for my family outing, however, when I went to pick up the car the owner of the car informed me the car is not available due to an alignment issue and will ready after 2 PM. As I was having a plan of leaving early for Lonavala we booked another vehicle and continued with our plan. Now Zoom car and the vehicle owner are trying to cheat me by not paying back my deposit amount as they are saving I have not come to pick up the car.

kindly help me to get my full money refund.

Thanks

Jayaraj K nair
[protected]
Zoomcar customer support has been notified about the posted complaint.
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    I have uploaded my documents and my profile was verified already. I booked a car also with payment in advance. But just 1 hour before the trip my booking got cancelled. The reason was my DL got rejected. But earlier my DL was verified and i was good to go.
    Please look into this matter on priority sir.
    I would be highly thankful to you.
    Zoomcar customer support has been notified about the posted complaint.
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      I registered for Zoomcar Host program and i have been a member for around 8 to 9 months. The CUSTOMER support is so terrible that it almost gets you frustrated. Whenever you call them they just say that it will be resolved in next 24 to 48 hours and nothing happens, or our concern team is looking into it.
      I dont know which ### team is that, however i was still hopeful that it will get better as its a new program. But it got worse and...
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      Dear sir/ma'am,
      This is Siddhesh and I've attached my Hyundai Xcent (MH05CV0647) on 22/07/2022 on Zoomcar Host platform and on next day my car got booking (JPSN70CTY) for 2 days. When the customer taken the car, the booking was not showing live in app so I called host support team and they said due to technical issue it's not getting live but we are working on it. And we are also not able to fetch your details, your profile is not...
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      Dear team, this is mahesh chowdary from hyderabad, and my mobile number is [protected] i travelled with zoomcar india pvt ltd since july 2021 but on may 2nd 2022 we got a booking id JPSN7L4QQ and the customer involve this vehicle to transporting of illegal goods (ganja), till now we visited the police station somany times but lak of zoomcar legal team responce we cant move further, here the thing is the district court majistrate has not taken...
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      Dear Sir
      I had cancelled my trip as the car condition was not proper for travelling. I did receive an email mentioning that the booking has been cancelled, however it still shows ongoing trip on the app..
      Kindly rectify the issue.
      Booking is JPSN705V2
      Regards
      Dr Anand Joshi...
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      I had booked an S-cross for 14th (4:30am) - 15th August. The car was confirmed and the verification was done as well. On the day of the pick up, the car is unavailable. I've been trying to get in touch with zoom car but in vain. It's been three days now and I'm still unable to contact as none of the customer service executives receive the call....
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      I booked Zoomcar for 2 days for which I already paid the asked amount and then I wanted to extend the booking for another 7 hours, I made payment for extension which was debited from my account and was showing in app too, but in the morning Zoomcar started calling that your payment didn’t go through and now you will have to bear all the charges which was a total of 5042 rupees, pls look into the matter and do the needful. So that I can make the payment right away
      Zoomcar customer support has been notified about the posted complaint.
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        I booked an ertiga from 13th August 11.00 Am till 14th August 9:30 PM. I paid the fee upfront and I was assigned a car. Then car's location was shared and I went to the location to pickup the car but it was not there. I tried calling customer care sever times but there was no response and called nearby zoom service centre and they told that the issue can be resolved only through customer care since it is a online booking. I have paid an amount...
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        Respected Sir,

        Good Evening!!!

        It is to inform you that, on 14th Aug'22 we booked a car from Zoom Car App which had first pickup location near New Delhi Railway Stn but, due to some reason zoom car app shifted the car pickup location to Noida. On reaching the location, there was neither car nor owner. We tried customer care for several times but, there was no response.

        This whole scenario has...
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        I have booked a car from Zoomcar almost a month ago for 13th to 15th Aug. On 13 Aug, when I was supposed to get the car, they showed me on the website that the car was unavailable. They gave me a location and upon reaching there, nobody knows anything about Zoomcar there. I wasted 3 hours trying to figure out and visiting various Zoomcar pickup locations around Bangalore, but everything went in vain. I tried to cancel but they showed that...
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        My booking was cancelled by zoomcar stating some DL related issue. It has been more than a month the money was not refunded. I called them multiple times and provided them with all information they asked for. Now they are not even responding to the emails.
        Booking Id: JPSN7P94L
        Zoomcar customer support has been notified about the posted complaint.
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