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Zoomcar Complaints & Reviews

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Last updated Mar 12, 2024
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Zoomcar reviews & complaints page 13

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Address:Bengaluru

Hi
I have been blacklisted without any reason or communication.
Number: [protected]

Can you please check and let me know the issue....
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S
shashi1998
May 11, 2023
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My Refund

Address:Bangalore India

Hi
Rented a car for 26hrs i paid amount 5047Rs with modification.
When I modified my ride amount of 1731 rs will need to refund for me but after a ride complete it's showing only 15Rs.
And I apdo toll amount 270rs also there also not showing.
I'm not understanding anything.
The worst experience of zoom car.
I want my refund amount of 2009Rs....
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A
from Chennai, Tamil Nadu
May 10, 2023
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Verification pending for more then a months

Last time u took my money I was blindly payed off without knowing this verified things then from till that date to this date my account verifying I have no support from your side I lost my money for nothing kindly verified my documents and solve my issue
My mail is ayazali.[protected]@outlook.com...
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I had reserved a car for a trip from Chennai on the 6th of May, 2023. The start of the trip was scheduled at 4pm. However, due to delays in travel, I was an hour late.
On arrival at the specified location, the car was not found. I spoke to the host(Mr, Asgar Basha) over phone and he told me that the car would not be available till 9PM since he had sent the car for servicing. He was also quite rude about the whole conversation arguing...
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C
Cookie monster
May 8, 2023
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No response and not refunding the money

I booked a zoom car for Wednesday 11 pm. One hour before the trip, the host called and cancelled. He informed that he was unable to cancel it from his end and hence told us to cancel. We tried calling zoom car multiple times but got no response. We have been trying to reach zoom car for three days now with no response. We have not received any refund or response from them. When I tried to ask updates on my compliant, they informed that I...
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I booked an automatic transmission car. I specifically asked you before booking it and you said the car was automatic transmission, but what I got was a manual transmission car. You confirmed twice and when my brother in law messaged you, you confirmed with him as well that the car should be automatic. I have written proof. But the car I got was manual. This is a scam. I want a refund. (Booking ID: JPSNCW3F0).

I landed in...
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N
Naman2003
from SILIGURI, West Bengal
May 8, 2023
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DL and address proof still under review

Address:Kolkata

Respected sir/ma'am
It's been more than a week since I upload my information for verification. It is still not verified. Please look into the matter so that I can make my bookings.

Thank you
Yours faithfully
Naman Gilra
+91 [protected]...
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M
Manishaarya011
from Bengaluru, Karnataka
May 7, 2023
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Im complaining about misleading and given wrong information

I’ve booked a car for 30th april to 1st may, my car pickup time is 30th april 10pm from bellandur Bangalore location, while booking zoomcar asked my aadhar card photo and driving license which I’ve submitted then i got booking details .. and when I reached to given location for pickup car there no such any car available and when i asked nearby person for is there any zoomcar service .. they said it’s already moved to other 1 month ago....
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S
May 7, 2023
May 11, 2023
This thread was updated on May 11, 2023
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Refund of 4036 rupees of booking

Address:Bangalore

I Have booked car from zoomcar on 6-5-2023 and i paid them 4036 rupees for that nexon car and when i visited to location no car was present host told me that car was not given by previous customer and no customer care is picking up the call even the host response was very bad so i just want refund of my money as soon as possible i need immediate action and return the money at the earliest...
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Z
zoom876
May 6, 2023
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Zoomcar that was paid for was not given to us

We had booked a Renault triber for 4 days on the 29th of April 2023 and had also paid the full amount of the car (Rs. 9700) On reaching the place to collect the car, the car was not there. After waiting for 2h also the car did not come. We were forced to book a much more expensive car and carry on. We have not received any communication or refund regarding the same, kindly acknowledge. We need to be reimbursed for the same...
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A
anushka.rithe
from Pune, Maharashtra
May 5, 2023
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Delay in verification

Hello,
I have booked my Zoomcar from +[protected]. Inspite o[censored]ploading all necessary documents properly and correctly three times there is still no verification.

This is terrible service and worst customer care there is no contact information provided nor any customer care.

I need to leave urgently tomorrow and there is still no update.
I request to see into this matter and either cancel my...
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R
Rakesh_Patel_1398
from Gurgaon, Haryana
May 4, 2023
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Profile verification pending

Website:Zoomcar

I have uploaded all the docs, adhar, dl and selfie through signup in zoomcar app.
Almost week passed away but still it is in pending state.
I have planned booking for holiday and want to book car through zoomcar.

Help to verification fast.

My login number : [protected]
Name : Rakes Patel...
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Hi my account was blacklisted and I want to rejoin back, I had another account which was under the same name and is now deleted, this was created mistakenly as I was not aware of my other account

The customer care is the worst and are not solving the problem

Please help me out as this is causing an inconvenience...
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S
Siddharth kuwar
May 3, 2023
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Scammed by zoomcar host

Address:Mumbai

I had booked a car from zoomcar and the host was too bad and after taking all pictures and all he was like my second car needs little fuel let me take it I told him that I have uploaded the photo he was like it’s okay just fill this much of fuel only I was okay with that and after returning also when I was clicking the photos he was like dost put fuel meters photo or else you will be charged I’ll put that fuel was okay so I was like okay...
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S
Sanz1390
from Mumbai, Maharashtra
May 2, 2023
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Fraud service

Hello team,

This is In regards to the car which I had booked from zoom car on the 30th April for the 1st may 2023 the car was Baleno and I had paid them through gpay. The next day I get a message that the car is in the service center and not available. Without me taking the car the trip had started and I’m unable to find any option to cancel it or speak to someone on this matter. There is customer number valid nor I’m...
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I received the car in an unhygienic condition and multiple technical issues. After speaking with customer support I was suggested to drop the vehicle back at the pick up spot and a full refund will be processed post inspection.
Later when I tried reaching support on phone call it gave me a message saying I have exhausted talk time for this booking, so I could not connect with support on phone call. I tried connecting via the chat support...
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A
Adnanahmad1786
May 1, 2023
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Refund security deposit

OBooking I'd - JPS6X5P4C tell the exact date when you going to refund my money !! Tell me the exact date !

It's been more than 4 years and zoomcar haven't refunded my money!...
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Sukrish
from Tiruchirappalli, Tamil Nadu
May 1, 2023
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I'm complaining about a money reduction from my account without me taking the rent car.

I've booked a car in zoom cars on saturday[protected], so which i travelled from my place to get the car in the specified location given by the ZOOMCAR app. But after reaching there i came to know that the host and car cannot be fetched. Immedietly i contacted the customer care but their response was totally harsh and dissappointed. I was waiting there for about 2 hours in the Hot sun waiiting for the car. But after i reached home the host...
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R
Rahulgalla
from Hyderabad, Telangana
May 1, 2023
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Charged me late fee and refuel charges

Hai my booking id JPSNCP2OB and the car number is TS07JH7213 where i have got the car late after 2 cars have dropped
And charged me more the amount where i got car at 6:30 the third car where the 1st car have given is not available in the location and there i have to go to other location for second car and there also car is not there and again going to third car and the car was damaged where battery is not working due to that i have...
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M
Muhamedmueen
from Ernakulam, Kerala
May 1, 2023
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Fraudulent activities of the company

Address:Zoomcar india

29/04/2023 i booked a car through zoomcar . When I go to pick up the the host says that he doesn't listed his car on zoomcar so that he can't give the car . At that time I contacted the customer care and they gave me an alternate car after 1 hour . Then I tried to extend the car from 29th night itself . But itseems that error in app not able to extend the car. Then 30 th morning I called them several times and can't able connect them . 1...
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