Zoomcar Complaints & Reviews

Booking - ID JPS6N4VXC

I have completed my trip on 27th Nov and i had paid 2499 as security deposit.

we don't have option of calling to customer care and amount not refunded.

This is very bad.

I have not done any damage to vehicle handed over it without any issues.

I had booked an Ecosport card on 1st Nov 2020 and paid Rs 10803 via online payment. The booking was abruptly cancelled by Zoomcar at last moment causing lot of inconvenience to us.On top of that, Zoomcar has not refunded our booking amount yet even after 6 weeks.
We request to refund our booking amount of Rs 10803.

Regards,
Punit Aggarwal

Took a trip on 29-0ct-2020. The pollution certificate was missing & the AC was not working, customer care informed me to renew the pollution & repair the AC & submit the bill (SOP) The trip ended on 1st- Nov & I was informed that refund will be proceed by max 30 days (Zoomcar refund policy is itself of 30days). It has been 1 month & 14 days & till now the refund has not been processed & I am being told to wait 21 more day, which is absurd. Total refund consist of AC repair bill & pollution renewal. None received till now.

I was promised that I will receive refund in 5-15 Working days, but it has been more than that and till now, I don't have the refund, I am filling a complaint for the same

I had used zoom car service on 17th may, as a part of their company policies they have taken 3455 as advance amount. We returned the car and the journey cost was 456 but the advance amount is not refunded yet. I have tried to call them many times, 2-3 times they attended the call and said they will return it with in 30 working days. I called them after 30 days no response from their side and they are not even attending the call.

I took a ride with zoom car on 29th October 2020 and its Been nearly 45days as of now and My refund amount of ₹2499 is still in pending status and there is no response from the customer service team as well.

I booked my Zoomcar trip for 7th November.
ID : JPS6N20GO
The refund for fuel and security deposit of Rs. 2799 is still pending even after completing 30+ days from the date of trip.

I booked a zoom car on 19th November but they canceled my booking on the same day my driver's license not accepted and said they are initiating the refund. Now it has been more than 20 days and still, the state of the refund is the same. I called customer care as well as I wrote them an email but no reply.

Booking ID : JPS6NE1VP
Booking cancelled by zoomcar on 19th Oct 2020, refund pending Rs: 6170/-.

I booked a Brezza on 5th of November and dropped off on 6th of November, by clearing all the formalities.

I have been trying to get in touch with their customer care for refund of the deposit but there is no revert over email through the application as well as the call is not received in the number available !!!

**As per their policy, the deposit is refunded within 30days and till date (12th November) I have not received the deposit back in the account**

Please look into this ASAP.

My booking ID - JPS6N213V

I made two bookings one in June and the second in July, I haven't received my caution deposit refund including fuel reimbursement amount yet, and it's been 6 months. I have tried to contact Zoomcar through their in-app support a lot of times but in vain, they never get back to you! My booking IDs for the first and second booking are JPS6NPFWM and JPS6NSPPD respectively.
The total pending amount is INR 3605. I have been afraid to continue booking more trips with ZoomCar for the same reason that they are not clearing refunds and customer support never responds.

I have booked car on September 25
I have been deposited 3000 but still money is not refunded they Said in 30 working days it will be credited to account but till now it has not been credited

Hello, i had booked a car through zoomcars which was supposed to be delivered to me at the Bangalore airport on 19th November 2020, one day before my booking date they called me and said that my booking has to be cancelled because the car i booked has some mechanical issue and they did not have a spare car to give me for that day etc, they cancelled my booking and told me that my refund of Rs14342 will be made within 30th November 2020, but till now no news of my Refund nor is a way of contacting them,

I have booked a car for 2 days, on 2nd day I needed one more day extension and tried applying on APP and it showed me around 4400 approx with extra 400 plus Kms, but it didn't get processed. Zoomcar called me but due to signal fluctuations because of CYCLONE NIVAR, I couldn't reach them and we were evacuating the affected places.

One of the fleet members from where I took the car called on my phone and informed me that he will provide an extension as I needed it. He said he will update on APP and I can make payment. I IMMEDIATELY INFORMED HIM THAT I DON't HAVE SIGNALS HERE AND I WILL MAKE PAYMENT ONCE I GET SIGNALS

on the 3rd day night at 11 PM, I came to drop point and dropped the car but the fleet started talking with me and made me call customer care more than 10 times and make me stand there while they sit in their cars for 2 hours.

fleet guy first updated the wrong kilometers and showed 42000 as due and I said wrong KMS updated, then he changed and said 32000. he then asked me to call the Customer care team and inform them about the wrong charges. Then the customer care team removed the late fee and late charges and then the final amount was 13990.

I waited there for 2 hours as I cannot pay 13990 which was not legal. I again told them that it is not valid as the fleet called me and the extension did not happen on APP.

if the extension happened on APP, I would have applied for 4400 instead of 13990 only. Fleet guy Srikanth and Mustafa didn't listen to me at all and they were started saying are we looking like fools and all. They also said that i have caused inconvenience while taking the vehicle as one of the allotted vehicles was not in good condition and I called customer care to change the vehicle to another and this caused them some bad reputation and they are seeking revenge.

I had to pay 6140 rupees to the FLEET PERSON SRIKANTH on his number virtually and then he asked me to send the remaining amount soon to him only.

Please look into this as this is not right and I only have to pay 4400 which is shown but villages are affected due to NIVAR and I couldn't receive signals well and I told the fleet to provide an extension but they did as an unapproved extension which caused me this huge amount.

I also seek justice for keeping me waiting for 3 hours at their place standing without any option.

The fleet never informed me to take screenshots but I took one, now they say that it is not the right screenshot and we can't accept it.

I also returned the vehicle with 4 points higher fuel than what I was given with and I have to be compensated for the same.

We had booked a car on 8th November 2020
And we had cancelled the car on the same day, we had informed to the zzom car customer care and they said your money will be refunded with in 30 days. But the money was not refunded its been 1month 10 days but not refunded and customer care help line is also not responding please file a complaint and provide me the refund.
Ids JPS6N2EFQ, JPS6N2ENB
USER ID IS [protected]

Zoomcar was booked for trip from 16th Nov - 19th Nov 2020. The trip was cancelled on 29th Oct 2020, plenty of time before the trip hence I was to receive the full amount of Rs 9070. It has been close to 2 months now since the trip was cancelled but these guys have not refunded the amount.

Dear sir/ Madam,

This is the second time they are cancelled my booking and not refunded amount on time,

After the booking i got confirmation from the team and schedule for 4pm on10/12/2020 but 3.40 i got the call and cancelled the booking for non availability of vehicle,

Till now they are not refunded amount and no updates,

Kindly ask them to refund the amount of 10k of cancellation of booking .

I lost 3-4 h of valuable time,

Last time this forum i got the resolutions with 24h,

I hope this zoomcar refund amount of 6137 immediately,

Regards
Somashekara

I had booked a self drive car on zoomcar for 18th of June, 2020 and the trip ended on 19th of June, 2020. The booking Id is JPS6NPUG9. The security money and the fuel expenses that were to be refunded was Rs. 4758. It has been almost 6 months now and the money has not been refunded. Despite multiple mails, calls and tweets I am yet to receive the refund. I am given false promises on the refund but haven't received it yet. Please refund my money, I had booked for emergency during covid-19 and still regretting that.

I had booked a zoom car and cancelled it for a reason, they have policy of returning the refund for cancelled booking after 30 working days but did not get the refund even after 30 days.

I Booked Car On 29Aug 2020, But It Got Canceled From Zoomcar End By Saying My Booked Vehicle Is Not Available And They Don't Have Any Other Vehicle In The City. I Paid In Advance With Deposite. I Am Not Able To Get My Money Itself Back. As Per Zoomcar Policy It Will Be Refunded Within 30days. It's More Than 4 Month Now