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www.zoomcar.com
2.3
Updated: Nov 7, 2025
Complaints 5722
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2594
Unresolved
3128
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Zoomcar reviews & complaints page 104

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M
Mayank Merchant
from Delhi, Delhi
Dec 27, 2020
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Address: Mumbai

Booked a car. Deposit refund not done. Service not provided. 3965 rs. To be refunded
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    V
    vamshi krishna S
    Dec 26, 2020
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    I have booked zoom car from Hyderabad to tirupathi with booking ID JPS6NFHBY a round trip with a charges of Rs. 25476/- and additionally a security deposit of RS.1499/- was charged, because zoomcar didn't provided me the booked car at right time when I was with family on road along with 6 months baby, I have requested to cancel my Booking and requested the refund.but until now their is no response from the zoomcar. All my planning, money and my family time who are very excited to go for thirumala darshanam was wasted. Is this kind of doing business with others money. Please kindly help in getting my refund.
    +1 photos
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    Dec 28, 2020
    Updated by vamshi krishna S     there is no response from the zoomcar customer care
    Dec 28, 2020
    Updated by vamshi krishna S     They have add a credits in my zoomcar account of 10, 000/- points they are non transferable, which i don't want .
    the total account i paid was RS. 26975/- including of 1499/- refundable security deposit, I need full refund.

    Dec 28, 2020
    Updated by vamshi krishna S     Or if possible full credit points of 26, 975/-
    Jan 04, 2021
    Updated by vamshi krishna S     Until now there is no contact from zoomcar about my refund, why is this website even for
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      K
      Kishan98
      from Delhi, Delhi
      Dec 26, 2020
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      Address: Noida city sector 12

      Hi team,

      I know you stolen my money I haven't receive my refund as ler your policy 30 working days is already passed refund is pending your are running a fraud company there is thousands of fraud cases against your company please refudnd my money.

      Booking id- JPS6N4OTE
      Contact number- [protected]
      Zoomcar customer support has been notified about the posted complaint.
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        D
        Dipan Bhattacharyya
        from Delhi, Delhi
        Dec 26, 2020
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        Address: Bangalore

        Made a booking on Oct 30. Cancelled Nov 10th, was promised full refund. Even after deduction of the home delivery charge - which was never indicated - the balance sum of 27500 has still not been refunded.
        +1 photos
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          M
          Manohar Chalumuri
          from Delhi, Delhi
          Dec 26, 2020
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          Address: Gray Hounds Police Quters, E 52

          My amount was not refunded to my account so many days how u will retrun the money
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            J
            jayanth Merugumala
            from Hyderabad, Telangana
            Dec 26, 2020
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            I've made a booking with zoomcar and it's been 40 days but the refund is still not initiated. Tried to call customer service but the IVR won't connect to customer care until you have an active booking.
            +2 photos
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            Jan 03, 2021
            Updated by jayanth Merugumala             No one is bothered from zoomcar
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              T
              Taha Kaiyum
              Dec 26, 2020
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              Website: www.zoomcar.com

              My refund is pending from zoomcar since 50 days. There is no customer support nothing from zoomcar. Just doping customers. Please take strict action against zoomcar
              +1 photos
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              Dec 26, 2020
              Updated by Taha Kaiyum               Booking id: JPS6NTXKT
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                M
                Meenu Gupta99
                Dec 25, 2020
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                I have not received the refund yet, It's been 2months. I tried to contact support but there is no response from them, My booking id is JPS6NVGT3.
                +1 photos
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                  D
                  Dinesh K B
                  Dec 25, 2020
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                  Address: 3rd Main Road, AECS Layout - C Block, AECS Layout, Brookefield, Bengaluru, Karnataka, India, 898

                  1. Refund needed for cancelled booking.
                  ID - JPS6NTU40
                  Status - Cancelled
                  Date - 03 Nov 2020 to 03 Nov 2020
                  Refund Amount - 452

                  2. Security amount refund needed.
                  ID - JPS6N208W
                  Status - Completed
                  Date - 13 Nov 2020 to 13 Nov 2020
                  Refund Amount - 2999

                  It has been more than 30 working days. Please process my refund.
                  Zoomcar customer support has been notified about the posted complaint.
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                    S
                    siva9452
                    Dec 25, 2020
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                    Address: Trichy tamilnadu-

                    Booking id- JPS6N107M
                    Refund pending-3499
                    Pending since-may 14

                    Booking id-JPS6NYRZ6
                    Refund pending-3499
                    Pending since-jun 4

                    Please refund both amount immediately...
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                      T
                      Tharun kumar v
                      Dec 25, 2020
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                      ID:JPS6NJEKY, is my booking id and i had applied for refund which has been 7 months . I need my refund as soon as possible
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                        J
                        JagadeeshMano
                        from Bengaluru, Karnataka
                        Dec 24, 2020
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                        Since its been more than 30 days and is havent received any notification or information on the refund amount. Let me know when will i be getting my money back
                        +1 photos
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                        Dec 24, 2020
                        Updated by JagadeeshMano                         The booking id is JPS6N4504
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                          V
                          Vivek Maida
                          from Powai, Maharashtra
                          Dec 24, 2020
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                          Hello,
                          I booked ZoomCar (Hyundai Creta) on 20th November from 3 Am to 9.30 PM. My booking ID is JPS6N48ON.
                          My refund amount of 2500 is still pending and the worst thing is there is no response from your side as to when the amount will be refunded
                          Kindly help me to get me refund.
                          +1 photos
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                            P
                            Puneuser202012
                            Dec 23, 2020
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                            1311/- deposit not refunded since sept 2020
                            Zoomcar customer support has been notified about the posted complaint.
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                            Booking id - JPS6NAL22
                            Refund pending - Rs3211/-
                            Pending since - 13 September
                            Please refer attached photo and refund my deposit immediately
                            Thank you
                            Parag

                            Deposit not refunded - Comment #3779288 - Image #0
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                              V
                              vasanthkumar124
                              from Delhi, Delhi
                              Dec 23, 2020
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                              Resolved

                              It's been more than a month i have not received my refund yet for two bookings. Please help me to get my refund. My zoomcar booking IDs are:JPS6NT9TJ and JPS6N27OQ.
                              +3 photos
                              May 2, 2021
                              Complaint marked as Resolved 
                              Zoomcar customer support has been notified about the posted complaint.
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                                S
                                SamitManjure
                                Dec 22, 2020
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                                Booking ID JPS6NF2H1

                                I have completed my trip on 12th Dec. I have paid Rs. 2499 as security deposit. I have not done any damage to vehicle and handed it over without any issues. Still I have not received refund for my security deposit of Rs. 2499
                                Zoomcar customer support has been notified about the posted complaint.
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                                  S
                                  Shalini Anandh
                                  from Powai, Maharashtra
                                  Dec 22, 2020
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                                  I have completed zoom car booking on Nov 1st, still the security deposit has not been refunded

                                  Also I have cancelled a booking on 25th November, the cancellation amount has also not refunded.
                                  Not able to reach them via phone and even after sending n number of mails I have not received any update
                                  +2 photos
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                                    M
                                    Mohammed Sharook
                                    Dec 22, 2020
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                                    Address: bangalore
                                    Website: Zoomcar

                                    Hello,

                                    I booked a zoomcar from Pune on 1st Nov (paid total of 4899) & as of today (Dec 22) my refund is yet to be credited in my account.

                                    I have tried emailing them thrice after I couldn't call them (even though the option is available, I'm unable to click it. I'm sure this is one of Zoomcars' tricks).

                                    Please let me know how to proceed with this. I do not mind filing a case against them in consumer court and putting all expenses on them.

                                    Thanks,
                                    Sharook
                                    +1 photos
                                    Zoomcar customer support has been notified about the posted complaint.
                                    Dec 24, 2020
                                    Updated by Mohammed Sharook                                     There's no update yet from there. I am yet to receive even a mail/sms from there. Forget about a call from them.

                                    The phone number provided below is out of service. I'm done waiting. Please tell me how to proceed legally with them. Let me show them what I can do now. 😉
                                    View replies
                                    Thanks for the quick action! 🙏
                                    Reply
                                    Hey,

                                    I still haven't got any calls or messages from Zoomcar. Please tell me how to proceed legally now! I'm done waiting!
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                                      V
                                      Vobo
                                      from Delhi, Delhi
                                      Dec 22, 2020
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                                      Website: www.zoomcar.com

                                      I had cancelled my booking from zoomcar on 22 Oct 2020 and today is 22 Dec 2020 yet my refund amount of Rs14878 is not return by zoomcar. Zoomcar had a policy of refund in 30 days but still they had not returned my amount. Even they had remove my booking from register number so whenever I called to customer care, the call get disconnected with msg no booking from this register mobile number. It's a fraud from zoomcar, they can't remove my booking from register mobile number untill they had not settle all my refund amount.

                                      Regards
                                      Vaibhav Satpute
                                      +1 photos
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                                        Y
                                        Yogeskrishnan G
                                        from Powai, Maharashtra
                                        Dec 21, 2020
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                                        Address: 6/w-3,sanmuganathan kovil street,, Nagayagoundanpatty

                                        Please refund me back JPS6NTD45
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