Zoomcar Complaints & Reviews

BOOKING ID # JPS6NJFDM

8+ months and still waiting for refund of Rs.14, 609.

i have cancelled my booking on 3rd week of March. I still didn't get my refund.

Could not reachout to Zoomcar by Phone or Email....

I had completed a ZAP subscription on the 31st of sept, that was the day they took the vehicle away and then i lost access to the zap app

Zoomcar owes me a refund for the booking amount of 4999 rs and also the revenue earned for the days that i have rented the car out.

Its been more than a month and half and yet, no one answers my problem neither they are giving me a refund.

I would want to registed...

We booked zoomcar for travel date 17th sep 2020, for the booking we had made a payment of the fare plus security deposit amounting to ₹5000.
We have not been issued the refund of security deposit of ₹5000 despite several requests being made on the app and through email for release of refund.
There is no response from zoomcar.
Please note below booking details:
Date of booking : 16th sep 20
Travel date...

Its already 1 month over and I still haven't received my Rs. 2049 refund.. I m trying to contact from 1 month continously but they only says someone will get in touch and then never responds.. Im frustrated now please help me...

We have booked a car from chandigarh to delhi for date 5 oct 2020, on 27 sept 2020 and it was cancelled on 30 sept 2020. Total amount paid was ₹8656. Till now we didn't received any refund .
Booking id- JPS6NEBBM
Pls do the needful....

I used zoom car on 28th October to book a car and the app requested for payment and as soon as the payment was done I did not get any confirmation email or call from zoom car I kept waiting for them and then I tried calling their customer care numbers all of them were unavailable and then after 24 hours I got a notification saying my booking was cancelled. My money is gone and during this pandemic it's something that effects you so much.....

Refunds on my car bookings with zoomcar has not completed after 2.5 months. Customer care calls are not redirected to cust care executive also. I have close to 22000 rs pending from them....

My Refund of Rs 7895 is pending since 02 Nov 2020 i.e 30 days after completion of Trip. I had completed the Trip on 01 Oct 2020. Booking ID JPS6NEXSF. I have complained many times on the ZOOM Car website. However there is no response . Please Take Necessary action for Refund of Rs 7895/- Screenshot of same also enclosed...

Zoom car refund. It has been almost 15 days over the company's refund policy..

Booking id : jps6ne10y...

Its been 2 months . And they still haven't refunded my money. Customer care is a waste of time. please go through the below attached image and solve this issue as early as possible
BOOKING ID # JPS6ND27O
REFUND AMOUNT-Rs-4299/-...

Dear sir,
For past three months I didn't received my cancelled trip refund and fuel refund for three trips. I made several email follow ups and many calls. Not response from zoom car....

Its been 4 months . And they still havent refunded my money. Customer care is a waste of time. They say the same thing again and again and never look into the problem. Cheaters...

Hi, we booked a car from zoom car app and for that they charged security amount of rs. 1999 extra. Which they said they wil return within a month. I tried calling zoom car and everything but no response from them.

Here are my details
Name: Navjot Singh
Phone no: [protected]
Booking Id : JPS6NARKS
Completed ride on 8th September 2020...

Due to the lockdown and cancellation of the flights in later half March 2020, we had cancelled our booking in advance wherein we were assured of the complete refund of the processed amount. Till date it is showing as pending and I haven't received any amount back to my account. It is been 8 long months....

My refund is not coming past 3 months...

I have booked a car from Zoomcar for 22nd May 2020 under their 100% cashback offer booking id JPS6NO9YN (In which we can cancel the book with no charge condition is there) of rs 8247.

Due to the covid-19 pandemic, I have canceled my booking on 2nd April 2020 and asked for a refund. First, of all, they don't have any proper number for the after booking or cancel booking related issues. So I have emailed them regarding a refund....

Booking id: JPS6NY83H, JPS6NYLG1 of Rs 7920/- and Rs 6829/-
where is the money its been 5 months....

I tried to book a car on 15 October 2020 and had paid 2850₹ and had to cancel it. The company has promised to refund my money within 30 months but still I didn’t record my refund. My ID : JPS6NTC8L.
Please do me a favour and Male arrangements for my refund. Thank you....

Hi,
I would like to know about my refund status against the booking ID: JPS6NVJA7.
There is no customer care number, where I can contact. I have been told via mail that I will be informed about my refund but I did not get any information yet. Its been more than 30 days according to there policy they will refund within 30days . Worst experience.

Kindly look into it and revert me back ASAP!

Thanks....

Refund of 14000 is pending from zoomcar and their customer service is pathetic. There is no way in this world you can contact them via mail or phone number. When you select refund issue on the call, it tells that there is no booking on this mobile number and you’ve got no option to select further. What the hell is it other than booking?
These guys purposefully cancel your booking from their own side in the last minute saying that...