Zoomcar Complaints & Reviews

I canceled my booking on June 8th 2020. I still not received the refund amount of rupees 3711. As per the zoom car policy refund exceeded the number of days. The most paining part is they are still operating the business in India without any issues. No refund will be provided to any of the customer after March 2020.

I had a booking of 10194 on 2nd October which was cancelled by Zoomcar only. But the refund is still awaited and it’s more than 45 days.

The booking was against [protected]
My email I’d is tathagata.[protected]@live.com
Name - Tathagata Bhattacharya

We had a booking with Zoomcar and the same was cancelled on[protected].
Zoomcar system shows a pending redund amount of ₹7979.00
The company policy states that the refund will be made within 30 working days.
As on[protected], there has been no communication regarding the same.
There are no help and support to enquire about the same and there is no definite commitment from the company side as to when the refund will be processed.

I didn't receive various trip deposit returns from Zoomcar and Zoomcar Subscription since Jul2020.
Pending to receive from zoom car;
1. JPS6NSVPU- Rs 999
2. JPS6ND0I2- Rs 3338
3. JPS6NAV4G- Rs 999
4. Refund for Car subscription Rs 4999
Total of Rs 10, 335.
I'm planning to reach out to consumer court if not resolved soon.
There is no way I could reach out to them. Support Email and phone is for namesake.

I had made a booking for self driving car on 29th august 2020 but due to incapability of zoomcar to provide delivery of vehicle at my address, I had to cancel the booking. Its been 96 days now and am still not provided with my refund money as well the customer care nos. are unavailable to reach. Am just hoping for my money to be directed to my account as soon as possible .

Booking date - 29/8/2020
Booking id- JPS6NDXUZ
Booking email id- [protected]@gmail.com
Booking mobile no- [protected]
complain no - 3

Refund not initiated even after 30 days. Zoomcar is fraud no customer support without booking.

Booking ID: JPS6NDEL1
Email ID: [protected]@jgu.edu.in
Phone number: [protected]

Zoomcar is being highly irresponsible regarding the refundable deposit refund.
This trip ended on 29th August 2020 and it has been over 3 months now and I haven’t received the money back.
Total refundable deposit that was to be refunded to me was RS. 3814 and I was told it will be refunded within 30 days from the end date of the trip.
After continuous calls I am not getting any response so this complaint should be rectified at least now.

I used zoom car on 1st October to book a car and the app requested for payment and as soon as the payment was done I completed my ride and now 3rd month started till now i didn't get my refund...
ID- JPS6NVKZA

I have multiple refunds still pending. Some refunds go back to more than 3 months (September 2020). I seek my refund amount as well as compensation for my money stuck with them which I could've used otherwise. Attaching booking details for your reference.

Booking Reference Number: JPS6NT65T
Refund Amount: Rs. 5, 323

Booking Reference Number: JPS6NVDWS
Refund Amount: Rs. 1, 000

Booking Reference Number: JPS6NEE71
Refund Amount: Rs. 800

Booking Reference Number: JPS6NA7RO
Refund Amount: Rs. 619

Total Amount to be refunded: Rs. 7, 742

We have booked a rental car online from Zoomcar India Private Ltd on 31 October 2020 for a few hours of travel. Zoomcar India Private Ltd had taken 5000 Rupees as a security amount at the time of booking which was refundable after delivering the car back but it has been 1 month and 6 days passed we didn't receive the refund from them

Refund not issued for booking made. Booking ID - # JPS6NTFCO

I booked a Zoomcar on 27th September 2020 and paid a refundable deposit of Rs 3000. Which was supposed to be refunded back to me in 30 days. After the trip ended, I submitted all the necessary photos of the car on the platform. When we went to pick the car from their pick up point, their representative misbehaved with us and started fighting - he was for sure under influence of some substance. He told us that he will get our account blocked. I asked him for his employee ID which he didnt give. Right after I picked the car, I did submit a review for him, no action was taken.

After I dropped the car, it showed us a refund will be given us for 3800 because we had returned the car way before the scheduled time.

But two days later, it started showing only a refund of 999 was applicable, on contacting them they said it was because we had a dog in the car with us which we did not. Their representative did all of this to us. Now, even after a lotttt of emails, they are not responding to us, they have not refunded back a single penny to us. I have been emailing them, no response. They have no option on their app for me to call them now. I am stuck with this whole situation. Here are the details of the booking :

BOOKING DATE : 27 September 2020
BOOKING ID : JPS6NE4PI
Email associated : wahidsheik.[protected]@gmail.com
Phone no. associated with booking : [protected]

We have booked a car for date 11 Nov 2020 and it was completed on 30. Total amount paid was ₹3643 and pending refund of 1999. Till now we didn't received any refund .
Booking id- JPS6NT6SY
Pls do the needful.

I booked Zoomcar Booking: JPS6NT6SY and cancelled on 8th of Nov but still refund amount 3689 not received since it's been a month ago. Kindly get me my money back as we are tight financial crisis.

I had booked @zoomcar in August 2020 woth boolong ID JPS6N0JC3 and had to cancel the trip well before the trip date as I had a family emergency. The refund policy mentioned 30 working days and every time I called the customer care, they said its not yet due. They disabled the customer Care number after that and since have not refunded my money which is INR 8, 404 (eight thousand four hundred and four only).

Its been a harassment frpm @zoomcar ever since and my hard earned money still stays pending.

Please help in getting this amount back and issue a complaint against @zoomcar as I noticed many instances such as mine.

I cancelled my booking way before their penalty time. I am waiting for my refund for more than 30 days and still did not get any refund.

I booked a zoomcar through app on 29th October. I gave them the car on time and in proper condition and was told i will get my refund within 10-14 days.
Today is 3rd December and it's been MORE THAN 30 days and even in their policy it is written that i will get my refund within 30 days and i still haven't received it.
I have tried calling the customer care number a thousand times now and they do not even pick up, I haven't been able to talk to even one executive since now.
I'll wait maximum two days for any reply or my refund
if i do not get any reply
I will move to consumer court.

I need to book a zoomcar asap..its been 3 days that i have uploaded DL but still in progress..[protected]

Hi i have completed my booking nov 20th but yet to receive any refund and i am unable to contact the customer support. They dont reply to any email or anything and they have pathetic customer support. There has been no way to get hold of them.

I’ve booked a Zoomcar on 14th August and now I am writing this on 4th of December. A amount if rupees 3200/- is pending for so long. It was my first booking with this company and I never expected that this thing going to happen. Now they have restricted their customer care support also and the only option is twitter. There also they are just replying with formal messages. Gonna surly damage cars of Zoomcar whenever I’ll it parked somewhere by any mean.