Zoomcar Complaints & Reviews

I had made a booking (ID # JPS6N2XOL) & It's been a month and there's no update (no email/calls) from Zoom car regarding the refund for mere Rs 985.

My booking id is JPS6NTN54 still waiting for the deposit amount and fuel amount it is being 40 days still not got any resolution from zoomcar customer service doesn't reply

Shashank Patil
B-305, Urvi Park, Pokhran Rd 2
Thane – 400601
Tel: [protected] [protected]@gmail.com
Dt: 1-Dec-2020

To,
Accounts Executive / CEO
ZoomCar India Private Ltd.
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Sub: My bitter experience about Zoomcar refund. Amount not refunded even after 4 months.

I had done 4 bookings with ZoomCar.

1. JPS6NAUD7
06-Sep-2020 Amount Paid: ₹ 3788.00 Refund Pending: ₹ 2893.00 This booking was cancelled. The car was not available nearby from my location.

2. JPS6NAUAL
06-Sep-2020 Amount Paid: ₹ 3789.00 Refund Pending: ₹ 1999.00 This was the completed booking. The security deposit refund is still pending.

3. JPS6NTPWQ
26-Oct-2020 Amount Paid: ₹ 3286.00 Refund Pending: ₹ 3286.00 AT the last moment I was told that the car is not available from my location. I was told that the booking will be adjusted to some other date. But then I realized that instead of moving the booking, the amount was credited as vouchers.

4. JPS6N2OPE
01-Nov-2020 Amount Paid: ₹ 2999.00 Refund Pending: ₹ 2999.00 Using the vouchers of #3 I tried to book this car, but during the booking process, the amount got charged to my credit card but the booking did not get processed. I tried to raise a complaint, but no one attended.

So a total of ₹ 11, 177/- amount of refund is pending.

I tried multiple times to connect on your customer care number:[protected]; but unfortunately it is difficult / impossible to get through to the customer service representative and put across the complaint! The IVR menu allows the call to proceed only if the caller has any active booking.

So all my efforts to reach the representative and convey my complaint failed!

I request you to please take a note of this and process and release the refund amount earliest avoiding any further complications for either sides.

Thanking You,

SHASHANK PATIL
[protected]
[protected]@GMAIL.COM

I have booked a car on 15th 2020 Sep. to 17th Sep 2020. at Patna and paid Rs.11745/- Booking ID is JPS6NDEVZ, Car number is WB04H6502. The total Refundable amount is 5999. but We didn't get a refund amount till date. When we call he is saying that I am not a concerned, person his mobile number is [protected].

Its been moe than a month that i cancelled one of my bookings(JPS6N2J4Y), i was told that i will receive the refund within 30 days but i am still waiting. I am in an urgent need for the money so please help me out and send in the refund as soon as possible.

Also one of my completed booking(JPS6N2Q1M) has some pending refund of the fuel and I haven’t received any update on that, so kindly look into it also.

I have booked zoom car on 6th October. While picking up the car it's condition was not good. So I requested to get the another one. But due to unavailability of the car they neglected to replace it. On 7th during travelling to Nashik back left tyre was wobbling. So we raised a complaint against it. As per zoomcar request I have check the car in garage. Garage guys suggested to change all 4 tyres as it was not in a good condition. So I informed the zoomcar team and even I was not agreed to do so and suggest to take back the car or send the another one. But zoomcar has suggested to take the car by towing and agreed to give the refund. But still its been a 2 months I have not received it's refund. I have followed for this multiple time. Let me know if any more details required.
Booking Id - JPS6NV88V

I have 4 bookings for which refund is still pending.

BOOKING ID # JPS6NTR0E
Outstanding₹ 1, 779

BOOKING ID # JPS6N0JH9
Outstanding₹ 500

BOOKING ID # JPS6NS95H
Outstanding₹ 488

BOOKING ID # JPS6NS4RQ
Outstanding₹ 279

It's 3 rd time i am complaining here my amount ₹13, 910 is not refunded .My order id JPS6NT6MN. I cancelled the booking on 31 st October. When will be refunded? It's already 30 days over

I had made a booking in the month of April and ZoomCar cancelled it due to Covid and from that day I've been trying to contact them and get the same response to wait for 2 days or 2 weeks or 1 week. The booking ID is JPS6NONV2.

We are unable to reach the customer care as well now.

I had booked a car from Zoomcar and cancelled it on 30th march 2020. Its been more than 8 months now and I have not received the refund amount of Rs 11, 779. I have been trying to contact customer support but nobody answers my call. Even tried mailing them 3-4 times but customer support does not reply.
Booking ID: JPS6NJXVL
Request you to please help me in getting the refund from Zoomcar.

I canceled my booking on June 8th 2020. I still not received the refund amount of rupees 3711. As per the zoom car policy refund exceeded the number of days. The most paining part is they are still operating the business in India without any issues. No refund will be provided to any of the customer after March 2020.

I had a booking of 10194 on 2nd October which was cancelled by Zoomcar only. But the refund is still awaited and it’s more than 45 days.

The booking was against [protected]
My email I’d is tathagata.[protected]@live.com
Name - Tathagata Bhattacharya

We had a booking with Zoomcar and the same was cancelled on[protected].
Zoomcar system shows a pending redund amount of ₹7979.00
The company policy states that the refund will be made within 30 working days.
As on[protected], there has been no communication regarding the same.
There are no help and support to enquire about the same and there is no definite commitment from the company side as to when the refund will be processed.

I didn't receive various trip deposit returns from Zoomcar and Zoomcar Subscription since Jul2020.
Pending to receive from zoom car;
1. JPS6NSVPU- Rs 999
2. JPS6ND0I2- Rs 3338
3. JPS6NAV4G- Rs 999
4. Refund for Car subscription Rs 4999
Total of Rs 10, 335.
I'm planning to reach out to consumer court if not resolved soon.
There is no way I could reach out to them. Support Email and phone is for namesake.

I had made a booking for self driving car on 29th august 2020 but due to incapability of zoomcar to provide delivery of vehicle at my address, I had to cancel the booking. Its been 96 days now and am still not provided with my refund money as well the customer care nos. are unavailable to reach. Am just hoping for my money to be directed to my account as soon as possible .

Booking date - 29/8/2020
Booking id- JPS6NDXUZ
Booking email id- [protected]@gmail.com
Booking mobile no- [protected]
complain no - 3

Refund not initiated even after 30 days. Zoomcar is fraud no customer support without booking.

Booking ID: JPS6NDEL1
Email ID: [protected]@jgu.edu.in
Phone number: [protected]

Zoomcar is being highly irresponsible regarding the refundable deposit refund.
This trip ended on 29th August 2020 and it has been over 3 months now and I haven’t received the money back.
Total refundable deposit that was to be refunded to me was RS. 3814 and I was told it will be refunded within 30 days from the end date of the trip.
After continuous calls I am not getting any response so this complaint should be rectified at least now.

I used zoom car on 1st October to book a car and the app requested for payment and as soon as the payment was done I completed my ride and now 3rd month started till now i didn't get my refund...
ID- JPS6NVKZA

I have multiple refunds still pending. Some refunds go back to more than 3 months (September 2020). I seek my refund amount as well as compensation for my money stuck with them which I could've used otherwise. Attaching booking details for your reference.

Booking Reference Number: JPS6NT65T
Refund Amount: Rs. 5, 323

Booking Reference Number: JPS6NVDWS
Refund Amount: Rs. 1, 000

Booking Reference Number: JPS6NEE71
Refund Amount: Rs. 800

Booking Reference Number: JPS6NA7RO
Refund Amount: Rs. 619

Total Amount to be refunded: Rs. 7, 742

We have booked a rental car online from Zoomcar India Private Ltd on 31 October 2020 for a few hours of travel. Zoomcar India Private Ltd had taken 5000 Rupees as a security amount at the time of booking which was refundable after delivering the car back but it has been 1 month and 6 days passed we didn't receive the refund from them