Zoomcar Complaints & Reviews

I took zoom car on 5-6 September 2020 and its been more than 4 months still i haven’t received my deposit refund amount of ₹5, 670. This is not tolerable and even i am unable to contact customer care executive. Worst service. I need my refund asap. This is not acceptable at any cost to receive this kind of service.

I have not yet received the refund of security deposit since 8-9 months. they are not responding to any call. They have disabled the contact us option from the web and mobile app.
should I go to for a police complaint now. please suggest.

I have booked a zoomcar on 18th dec with below details,
Booking (id: JPS6NBH4F) for Ford Ecosport from 04:00 PM, 18 Dec to 11:00 PM, 18 Dec at Bellandur is confirmed.
But I cancelled it before starting itself,
they charged 1302 rupees as cancellation fee but till now they haven't refunded rest amount of 3800.

*No customer support is available, and they are not responding to emails also*
please help me in this issue.

Hi Team,

I am yet to receive the security deposit plus fuel charges for two trips done on 17 Sep and 8 Oct 2020. The booking IDs are JPS6NEKXO and JPS6NVRXC respectively.
It has been more than 3 months since the trips are complete and there are no update from Zoomcar regarding the status of the refund. Request you to look into this issue and resolve it ASAP.

Regards,
Varun Jayakumar

I have tried to book zoom car for twice and the booking not confirmed but payment was deducted. Even after 35 days the refund amount was not credited to my account. In addition to that I have a successful booking on dec4th. Still not get the refund. Tried to contact 100 times over support and customer care services also. Worst service at all.

I Havent recieved the refund amount of ₹7, 338 for the booking id JPS6N4504 which is more than 40 days. Please let me know about the refund.

Its been more than one month...i am still waiting for the refund of Rs 5694..

Its been more than one month...i am still waiting for the refund of Rs 5000

I cancelled my booking more then 10 months(march 2020) finished but still i didnt get my money. My booking id is JPS6NO4ET Near rs 20, 000 still pending.

It's been over 6 months I have not received my refund .Tried calling them many times, even dropped them mails but they don't respond at all. They only answer calls if you have bookings or else there system won't connect you with any of there executive. Till date I have not received refund for 2 bookings.This seems to be complete case of fraudulent and they are not even ashamed of it. There on field executives are like do whatever you want .It seems zoomcar is doing this on purpose.They are taking money of there customers and returning at all. They have not left any source to connect with them.

I did a booking in February and cancelled in in may. I need to recieve refund of 13671.

My booking id is JPS6N09B8

I have cancelled my trip with zoomcar on 25th Nov, 2020. It's been more than a month, but they have not refunded my amount yet. It seems like they are doing same thing with lot of people. They are not even replying to the complaints. My booking id is: JPS6N2DWH

I booked a ride on 01 Dec 20 and cancelled the same. Booking id JPS6NFZ0J. the refund amount 19082 is still pending even after more than 30 days.

I made a booking on Zoomcar on 3rd Sept'20 for 3 days but on the day of delivery Zoomcar cancelled the booking citing some technical fault in the car and promised to refund the full amount.

Following are the booking Details:

Booking ID - JPS6NAQHH
Booking Date - 3rd Sept'20
Zoomcar Cancellation Date - 4th Sept'20
Amount Paid - Rs 4, 690
Refund Amount Due - Rs 4, 690

It's been 4 months since I am following up for the refund, via facebook chat as their customer support number doesn't take complaint and there is no response to email, but every time they said that it will be refunded soon.

Requesting your support in resolving the same and getting me my refund at the earliest.

Thanks
Nishant Joshi

I made a booking on Zoomcar on 3rd Sept'20 for 3 days but cancelled it on the same day as they were not providing the doorstep delivery for that vehicle. But till date I have not received the refund.

Following are the booking Details:

Booking ID - JPS6NAQOH
Booking Date - 3rd Sept'20
Cancellation Date - 3rd Sept'20
Amount Paid - Rs 7, 460
Cancellation Charges - 200
Refund Amount Due - 7260

1) The refund amount due which reflecting on the website is wrong as they are not refunding the Home Delivery fee of Rs 199 even though it was cancelled from their side (email screenshot attached), so there is a dispute in the refund amount.

2) It's been 4 months since I am following up for the refund of Rs 7260, via facebook chat as their customer support number doesn't take complaint and there is no response to email, but every time they said that it will be refunded soon.

Requesting your support in resolving the same and getting me my refund.

Thanks
Nishant Joshi

I have cancelled my booking JPS6N0XI5 on 21st September and I still haven't received my refund yet. I have tried reaching customer care and I didn't get any response.

Total Refund Amount: 2926

I have cancelled my booking with Booking id- JPS6N2642. and already 45 days since i cancelled booking no refund has been initiated. Even not able to connect customer care. Pls help to get the refund at earliest

Hi team

Ref- trip booking ID- JPS6N4VLN

I am writing this mail out of frustration because of the pathetic service of your company. I have also mailed you earlier but no response has been reverted

Incident- Booked a zoomcar on 25 NOV for Rs 3241 through your mobile application and because of your app's technical glitch couldn't complete profile verification and After consulting your customer care executives for hours the service was denied unapologetically and my booking was cancelled. I have not received the refund for this booking.

This is so unethical for the company to deny the service at the last moment, and do not compensate for it and deny the refund requests for no service.

This incident with zoomcar annoyed me horribly and caused mental harassment. I have deleted your app and would never use it in future. Also I will highly criticize your service amongst my reference group and social media.

This is my last call for refunding my whole money before I explore a legal angle for this. Do the needful at earliest.

Highly disappointed customer

Want my refund now for two of my bookings mentioned below
ID- JPS6NVI6F of rs 3383/-
ID - JPS6NVINV of rs 1792/-
Of the same vehicle no DL1NA3960
booking from Delhi to Haridwar.
I called you around 40 times but call was not connected & the booking was 49 days before & the date of booking was 30th September 2020.
As zoom car refund money back after 30 working days and now the total working days are more than 30 .
Kindly refund my money back else I have to take legal action against you. This fraud service will not be tolerated
If i don't get my money back by today i will file a complaint against zoom car in police station tomorrow of fraud.
Total refund is 5175/-
Register mob [protected]
Name-Sachin nagayach

I rented a car on oct 2 and the amount I paid was 4791 and the cost of trip was 3250 so the refundable amount is 1541 but it is not refunded it has been more than 2 months and the customer support is not responding.