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Zoomcar Complaints & Reviews

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Last updated Mar 12, 2024
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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
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560038

Zoomcar reviews & complaints page 110

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T
Tushar Rangari
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Not got the refund

I booked a car with booking id JPS6NVC9G. but I cancelled it on 30th of September. but till today I didn't get the refund. Since according to their policy it takes 30 working days but it is more than that. please help me out.
thankyou...
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Booking ID JPS6NKPCG.
Even after 6 months, still refund is not made. No response from their team and not even contactable....
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S
Sushith Ramegowda
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Refund not received till now yet

I have not received the refund of rs. 1999 which was as deposit before ride....
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G
Girish751
from Powai, Maharashtra
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Wrong Inconvenience Fee

I booked a car in Zoomcar yesterday from 9 am to 10 pm. I observed that the car tyres were not in good condition but however I was in hurry and my work is within the city limits hence I have taken the car. At around 9 pm one of the tyre got punctured and I called to Zoomcar immediately for the road assistance. They sent a person where he handled over the tools to me and he left. So I changed the tyre myself and ended my trip. And after that...
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Website:Zap subscription

I, Arun Karthik V, subscribed a car (Polo) on June 26, 2020 for one month. I returned the car on July 26, 2020. The refundable amount of Rs.4999/- not yet refunded. My phone no. is [protected]. Kindly refund the amount.
When mailed to zap.[protected]@zoomcar.com there is no response yet and I have technical issues with the zap app too. Please refund my money which is due...
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A
Akash konnur
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Refund not settled from 40 days

I made booking for car on Oct-2 and paid 6616 which includes 2999 security deposit.. then zoomcar cancelled the booking and it's been 40 days I am waiting for refund..

My booking id is JPS6NVC4H...
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E
Eow Bhopal
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Refund amount not received

Address:Bhpal

Please refund my amount against JPS6NDTG8 dated 7 sep 2020.
It is pending since mare than 2 months. Otherwise i will go for legal action against Zoom car campany...
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D
Devendra.nagraj
from Hyderabad, Andhra Pradesh
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Payment not received

Website:zoomcar.com

I didnt received the refund amount of rs 15978 up to now please go through the attached image. daily i am calling on Zoomcar Customer care numbers but all numbers are not connecting and no reply from customer care...
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D
devendranagraj
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ZoomCar SCAM

I had not received the amount of RS 15978...
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I had made a booking with zoomcar, but they cancelled it stating that vehicle is not available and the amount will be refunded. However, it's been around 45 days but I haven't received my refund amount of 4950.

The booking was made on 27 Aug and they cancelled it on 28th Sept., as per the policy refund should be reflected in a month but that has not been the case. Please help me with this....
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S
Souvik.Neogi
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Zoomcar Refund pending from 2 week

I have made a booking with zoomcar for car rental from 22 Oct 2020 to 27 Oct 2020 with booking ID JPS6NEMCJ. I have done my booking one month back for Hyundai Creta for this trip but one day before the trip zoomcar customer support "P Sandeep" told me they can't provide me the Hyundai Creta due to some car insurance issue, alternative zoomcar provide me the maruti swift car and told me the extra charge for Hyundai Creta will be returned to...
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V
viswanadham pulavarthi
from Hyderabad, Telangana
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Refund not received even after 2 months

I have cancelled my zoom car booking 2 months back. Till now i haven't received refund.please find the booking details in the below image and help me to get the same. The refund amount is Rs2975/-...
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B
Bharath Vishwanath
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund pending since more than 6 months

This is regarding the pending refunds of two of my bookings (booking id- JPS6NYRK3(₹4586) & JPS6NY8XM(₹3599)).
You claim to settle the refunds in a maximum period of 30days, yet i haven't received my refund yet!
I have contacted customer care multiple times, have tweeted about it multiple times, the response will be the same "will process it soon" and its been more than 6months and still pending.
I am loosing trust...
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Order id # JPS6NVKGC, I booked for one day on 01/10/2020 for 02/10/2020 using my credit card. At 3:00 am on 02/10/2020 I received a call from a zoom car personal stating that the order will be cancelled because they don't have the car available. Whole family was looking forward to the trip. Family dissappointed. Refund has not been processed as on 10/11/2020. I have posted reviews on Google play store and receive reply stating that it will...
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D
devshenoy
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Pending refund from last 3 months

Address:Mysore, Jayalaxmipuram,

Hi, I have booked the car from zoomcar on 20th Aug 2020 (JPS6NOL92). Within 2 hrs l canceled the booking. Now that amount of Rs. 6560.00 is pending from past 3 months. Not able to call them because they blocked the calls. Only ppl with booing can call them. I am planning to go to consumer court along with other friends who is facing the same problem.

Regards

Vasudev Shenoy M...
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K
kewal#only
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Refund not paid to me after 2 month

I have booked zoom car 2 month before and still I am not get my refund amount. I have sent many mail to take follow-ups but no response from support. This is clearly fraud against customer....
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Address:Bengaluru

I had booked a car from Zoomcar and cancelled it on 30th march 2020. Its been more than 8 months now and I have not received the refund amount of Rs 11, 779. I have been trying to contact customer support but nobody answers my call. Even tried mailing them 3-4 times but customer support does not reply.
Booking ID: JPS6NJXVL
Request you to please help me in getting the refund from Zoomcar....
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N
Neeraja Kiran.S
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Refund not received since two months

Address:Mathikere

I had booked a car on aug 25th, 2020 and I still haven't received my refund amount of 3000/- . I have sent so many emails and there is no response. There is no proper customer care. Nobody picks the calls also. Never has such a experience. Let me know about the refund!...
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Address:#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage, Bangalore North, Karnataka, India - 560038

I have completed my trip on 28 May, 2020. I took Maruti Suzuki Baleno within Pune city which was inclusive of fuel however while I handover the Zoomcar I had refueled for Rs. 500 and while returning I was told in a week's time I will get the refund which was ok for me as I had used zoom car many times. I did not receive refund for one month and somehow I could connect to customer care executive who again told one week time. It's been five...
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S
suryankit saini
from Powai, Maharashtra
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Security deposit refund not received

Address:Delhi

I hored zoom car on 1 oct and returned it on 5 oct now its being more than 30 days that i have not received my security deposit refund. I tried to contact zoom car through there app contact us option but no one ever reverted there is no mail i can reach to them worst customer service experience ever . My booking id with zoom car was JPS6NVJA7 MY PENDING REFUND AMOUNT IS 2207. My email id is [protected]@gmail.com...
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