Zoomcar Complaints & Reviews

Refund pending for my booking JPS6N2CLU since more than a month. No response from customer care on this issue. Please help

We had booked car on Nov 21 7:00 PM to Nov 22 8:00 PM, unfortunately we had to extend time of trip and couldn’t make payment for extension of time, after 2 hours of time the car was locked, we were not able to start . We had called customer care and requested them to unlock and we will make the payment once we drop, but it was not agreed on. Few mins later, zoomcar representative arrived the location and he tried to unlock, but he couldn’t do it . He then took car key and documents and left the place saying here ends our trip, and further we have book new one if we have to travel in zoomcar. After 15 mins we got call from customer care, we informed them that zoomcar person took car, so they greeted and cut the call. Logically our trip ends when we surrender car key . Now after 5 days we were receiving emails and msgs saying we have to pay 57081 for extending 140 hrs . That means zoomcar people dint take the car from that place for 5 days and oweing money on us to pay . How fare is this ??? And also adding damage charges of 5000 and refuelling fee of 296. So total 63008.

BOOKING ID# JPS6NVAH6. Booking was cancelled on 9th Oct, 2020. However Zoomcar website is misleading by showing the cancelled date as 24 Nov, 2020 17:57, which is when I raised the issue for the second time with the customer care. As per official policy of Zoomcar, refund should be provided within 30 working days, which will be 9th Nov, 2020.

I have contacted the customer care twice and was told that amount will be refunded by Sunday, 27th Nov 2020 which has not happened. As of Dec 3, 2020 I have not received the refund. Refund status still shows initiated only and not completed. I am unable to reach to the customer care again through my registered mobile, as the IVR is not recognizing my mobile number as registered number even though this number shows under my account detail as verified number. During my last interaction with customer care executive, if the refund is not completed within Sunday, 27th Nov 2020, Zoomcar will provide compensation along with refund amount.

I have written email to Zoomcar support on 1st Dec 2020 via the Support option available in their website. However there is no response on my email yet. Request the officials to look into this matter on priority and help me get the refund amount as well as compensation. Thank you!

I had made a zoomcar booking on 05th Sep 2020 and unfortunately zoom car was unable to provide me the car and hence the booking was cancelled by Zoomcar. Until today I have not received my refund back to my account.

I am unable to reach out to the customer care executives, I have dropped some 100 mails, but until today I have not received money.

I am totally unhappy with the services and I suspect some fraudulent activities undergoing at Zoomcar.

Request the team to look into this matter on priority and on a serious note and refund the balance of Rs. 4435 with 24% interest rate.

To whomsoever it may concern, please answer me few things. I did a booking from zoom, which has a policy of refunding the deposit within 30 days, which no other company has. But even after putting that in the policy, why haven't i received my refund even after 32 days are over.
Is it because the company is scamming its customers ?
Is it because the company's standards are so low ?
OR
Is it because the company doesn't have the morals to do a business ?
And one more thing, why is there no calling number neither any reply to my repeated emails.

Zoom car is not refunding cancelled bookings.
Its been a month I booked a zoom car and cancelled it refund is yet not credited on my account.
There customer care on the app in worse.
I submitted multiple enquiries in last on week. But there was no response.
Their policy says refund will be completed in 30 day period.

Booking Id: JPS6NTFQH.
Refund Amount : 5960.
Cancelled date : 27th Oct 2020.

It's more than Two Months and i had mailed so many times. Still they are not processing the refund amount.
Please Provide my Refund Amount ASAP.

My booking ID - JPS6NADV8

ZoomCar did not refund my fuel expenses even after repeated reminders and almost 2 months.
I booked a vehicle in Visakhapatnam
Booking id : JPS6NV1PK.
It is past their 30 working days still no information is received. This is complete fraud and cheating.

Prefer other rental providers

I had booked zoom-car on 12th Sep'2020 but just before 2 hours of booking they have cancelled my booking and from then onwards, I am simply waiting for my refund till date. They are keep copy pasting same replies to my tweets and personnel messages to their twitter account. They are not at all reachable by any customer care number and never replying any emails for mine for asking refunds. Tried on every possible social media but no luck so here raising a consumer forum complaint.

Booking ID: JPS6NDD39
ZoomCar Account Registered Email-ID: karnik.[protected]@gmail.com

I cancelled a booking on 21 october 2020 but till now i have not received any refund
zoomcar owes me around 7k and this is acting like thief

Dear sir my order id with zoomcar is JPS6NA4HQ my booking is successfully completed now it’s more then 60 days passed away but still my refund is pending please do needful

Regards
Kapil sharma
[protected]

I have done 3 booking and the refund is pending for 2. The amount is 8k approx.

I have booked car in September and completed the ride. We still haven't received our refund yet.

I have not got a refund of a car rented in September

My trip was completed almost a month ago and I have not received my refund yet despite emailing Zoomcar at least thrice regarding the same. My booking id is JPS6B2CLU

Very unprofessional. They will not entertain if you wish to reduce the period of rental after booking but will accept if you wish to extend. They will not refund any amount if you return the car any day before the end date of rental. If you wish to change pickup and drop location of the car they will not allow, even if the new location is within 500 meters of the initial one. The driver would grumble and will cite policy. If you are not satisfied with phone inquiry agent you cannot escalate. They will tell you to write to an email box which is attended by the same group of agents. Drivers will not explain to you while handing over car as apparently there is no standard procedure provided to the driver excepting completing a basic checklist. The drivers are not trained in etiquette/manners. In my case the driver didn’t know how to fill and submit the checklist in company app. I was taken to the hub from drop location for seeking help from others drivers present. The cars will not be clean. There is no evidence of sanitizing the car. You might be tricked when you realize that the tyres are worn out and couple of them might be having minute punctures. Overall not value for money at all

I have travelled in zoom car on[protected] with booking id JPS6NVIE3 with a fuel i have booked but there is no fuel in car and i filled with Rs.1500 diesel and i have uploaded bill fir further process of refund but still now today date is[protected] it nearly 2months i did not get any msg or call from zoom car wat can. Do now refund my money

The company is not paying its dues since February of 202p and the only excuse is that the covid situation although bookings have begun since lockdown was lifted

Zoomcar has not refunded my money which is 6740 for the trip i booked on 27 oct 2020

My booking ID JPS6NJ1F1 for Rs.30382/- was canceled on[protected].
Have still not received the refund and am not receiving any response from their end