Zoom Car Customer Care
ZoomCar India Private Ltd.
Customer satisfaction rating: 82%
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2261
COMPLAINTS

Zoom Car Customer Care

ZoomCar India Private Ltd.

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Address
#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

Customer Care Phone Numbers and Contacts

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Phone:
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874
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409

Customer satisfaction rating
82%
Complaints
2261
Pending
118
Resolved
1811
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Zoom Car Complaints & Reviews

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Zoom Car — Late fee even after rescheduling confirmation

 sagarshinde
Hi,
Zoom car complaint number [case:161930] (Late fee)

As per the detailed telephonic conversation with your customer care office, here is a summary of the incident and the arguments from our end.
• a zoom car (Honda city) was booked by us for saturday, april 9th 2016, 9 pm onwards, till sunday april 10th, 9 pm.
• while returning to bangalore, we realized that the trip will cross the deadline of 9 pm and thereafter checked the zoomcar application on an iphone to extend the return time by 2 hours, to 11 pm.
• as per your application’s...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — Delay in car delivery

 Sandeep02
Zoomcar is very worst company with pathetic service.

I booked a zoomcar with booking id ‪#‎jps6v8jml‬ for some urgent travel which was starting at 9pm. We reached zoomcar venue to pick car at 8.50pm then the representative who was there told that the car is not available then since it was urgent we asked for some other car which was available but that guy told that we can't give any car without talking to customer care and then he tried to call customer care for almost 30 min but no one was responding. Later i tried from my number to call customer care and they picked call and...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — Dirty service from zoomcar

 Sonu_Su
What kind of dirty service do you provide !!!

If the company is not able to run the business why the hell do you run it ????

My whole plan got dropped just because of the you - ZOOMCAR (A bull company)

Why do you give false promises when you cannot satisfy it. You cannot deliver the car at the mentioned time and why do you say that you provide the best service.

If the previous customer has not returned the car. what is my problem. Why should I bare it. How can you cancel our plan ???

For companies growth why I should sacrifice...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — Non initiation of refund, fraudulent and cheating practices

 Deepu R Unnithan
I rented a XUV 500 car for INR 13, 999 which includes INR 5000 security deposit and INR 8999 as car rent fee. The car was taken by us for a trip on 22 March and initially itself the car had very bad vibrations and shaking which escalated as the journey went on. At one point of time I called up the person who handed over the car to us telling about the vibrations and his response was that the vibrations would be only light and he said sorry for the trouble. As we had to continue our trip we went on and after sometime the car lost its accelerator response and the car couldn't continue. After repeated...
Complaint comments  Read comments [3]Complaint category Car Rental

Zoom Car — Late delivery of car

 Ashwin Kothari
I would like to share my second experience with zoomcar and this tym I am really not satisfied with your services. During my 1st ride, car was handed over to me late by 20-25mins and this time it was approx 45-50mins. When i stepped in there were one more customer waiting for the car..and supervisor was hadling them and no one was available except him...this got delayed by 15mins and then when we started checking Check-list, that supervisor should zero interest on us and myself had to check whether spare tyre, jack is available or not...that delayed by 10-15mins...finally Aux was not cable and minor...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Regarding zoom rental, customer huge disappointment

 venkatzidane
Hello Every one,

After the situation i have faced on last sunday(March 13th 2016) due to a Big disappointment. Don't Prefer Zoom car any more in Chennai, They are making us Fools. And They will not provide cars in the mentioned timing. Their only motivation is to Earn money from peoples, they don't care about time perfection and customer plans. If they get money from existing customer they will tell us to cancel the booking the same thing happened to me in a simple way. They are providing 665 rupees as compensation to close that issue. IS this the way MNC company will act?
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Refund booking ID: JPS6VK0X0

 am147
I had made and used zoom car wit the above mentioned Booking ID.

On my account its is clearly mentioned that there was a vehicle damaged and hence i have not been refunded back the money.

When the booking was completed I was told over the phone that there was an underbody damage which was not specified when i returned the car.

Further to that when the car was checked on delivery I had not check for a so called "under body damage." Who check the bottom of the car?

Now I am getting emails that i need to pay an additional Rs.810/-...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Customer disappointment due to zoom rental car company

 venkatzidane
Hi everyone,

This is "venkat raaman" from chennai location and my registered mob number is "**********4". I have made a xuv booking in zoom rental service for the morning(March 13th 2016) at 8 am in airport zoom location. I am staying 50kms far from the airport location and travelled to the chennai airport zoom location to pick xuv car. Unfortunately zoom has not provided the car for me due to shortage in airport location. From 8 am to 10.45 am i have made 7 calls to zoom customer care, simply with out any hesitation they have said as "sir, there is no xuv...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — Lies about third party coverage

 Lekha Mittal
As per Zoomcar's collison coverage article on www.expert-market.com. It says that they also cover third party insurance. Here is the article excerpt:-

"At Zoomcar, we have a full wrap third party insurance cover, which ensures that no matter what third party damages occur due to an accident, you as the customer do not have to pay for it."

This article was shared by Zoomcar's team and was published on 25-feb 2015. Perhaps.


Hi, I hired zoom car in Mumbai on 14th of March. Unfortunately I
banged against another car. The damage was not huge...
Complaint comments  Read comments [1]Complaint category Insurance

Zoom Car — Falsely charged damage charges

 Keerthan T D
I took a maruti swift hatchback car from delhi aerocity metro on February 27th 2016 @ 8:30am. A zoomcar executive came to deliver the car and started his initial procedures. He verified my driving licence and showed me the damages that are already present on the car. He showed me the scratches on left front side bumper and said nothing to worry on that. The day I.E., 1ST February 2016 at 8:30pm when I returned the car, I was forced to accept that the damage was done by me. Most importantly the person who came to pick the car was not the same who came to deliver the car. He was not ready to listen...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — Booked car not available!!

 ajayglory5
Car booked for morning 6:00am but not available!! Zoomcar executive failed to arrange an alternative, neither did they inform me in the night about the same.
As per their late return policy they charge 300/hr and hourly charge of the car booked. So if the previous customer who was supposed to return at night 23:00 haven't returned till morning 6:00, they will charge a minimun of RS 2800 from him. Due to inconvenience caused to me, I would demand a compensation of RS 2000 now.
Booking ID: JPS6VM77G...
Complaint comments  Read comments [3]Complaint category Car Rental

Zoom Car — Heavy charging on small damages

 nemashubh
There was minute scratch in the right side fender of zoomcar (ford figo) still owner have charged 1500 INR for it.
Kindly verify it and do the reimbursement.

Car Name - Ford Figo

Car Number - DL1N8968

Pick off/Drop location -
Whitefield Main Road ( Lane Opp Four Points Sheraton) Bangalore

BOOKING ID # JPS6VRKDC...
Complaint comments  Read comments [3]Complaint category Car Rental

Zoom Car — Refund not done even after cancellation for more than 10 days

 naren410
I booked a ford figo on Feb 18, 2016 - Booking id: JPS6VQ4J5 and cancelled it on the same day due to a medical emergency. The over all cost of booking was Rs 5945 which i paid through my icici credit card.Since I cancelled it they charged 200 rsfor the same and the refund amount was Rs 5745. They dropped me an SMS saying the refund cant't happen in the same pay chain and asked for my account details for instant money transfer. Since today the transfer didn't happen and they customer service executives keep replying me to wait for 2 days, 4 days whenever i call them. It's been 10 days since now and...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — Non-refund of security

 Saurav Jain Sj
I hired Honda city from hinjewadi centre on 07/feb/2016. They added excess km fees of Rs.2160 and now they are not returning money back after 13 days also. I have spent a lot of money calling them and they always state technical issues. I really feel harassed and mentally tortured. I have submitted my bank details twice and they stated that they will refund in 2 days. Now they are saying that it will take 4-5 days....
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Failed to provide car on time

 hari vardh
My self srihari, zoom cars shirke branch didnot provide the xuv500 car on time which we had booked on 16/2/2016 @ 4pm and provided other car to go to other branch and from there we had to board and after trip when called to customer care to drop us back near shirke zoomcars where we reside they dint even call back though i called them thrice...
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — [CASE:88140] (Reg. Booking : JPS6VZ)

 Balasunder KJ
I made a booking of Honda city from 30Dec2015 to 2Jan2016 with a total amount of Rs.21000. There was quite a damage to the car, possibly from previous trips. This was recorded by the delivery person. Day 1 drive was good. On day two, there was thick smoke when I started the vehicle and the pick up of vehicle was not gud (cud not drive beyond 40 to 50 kmph). I contacted the call center and requested for roadside assistance. Inspire of many calls I was only told everyone that someone will contact in 10 mins. I had to take d vehicle to local mechanic who told that a critical mechanical part was damaged...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Zoom car delay in getting the car

 Guru Pm
I have booked car with booking id JPS6VQP47 at 3.30 pm for which i got it around 4.30pm, my entire planning was gone waste. We couldn't reach our destination on time, as there was no zoomcar representative to attend us though we were early by half an hour and had to wait for one and a half hours. As Zoomcar charges for the extra time(Rs.300 per hour) why dont the same can be compensated for us. Need an early response or compensation....
Complaint comments  Read comments [2]Complaint category Car Rental

Zoom Car — Car condition and safety concerns

 Prateek Mahanti
Dear Sir,

This is first time when I booked a self Rental car from ZoomCar. My booking was for 7th Feb ( TATA Nano) from 11AM to 6PM.

I visited the pickup center at 10:45 as I got a confirmation from Zoom car that my car is ready, But after that the misconduct and unprofessional starts from their end,

The representative who supposed to check my booking and Driving License, informed me that the car is having Break Issues and cannot be given to me.So I insisted for a alternative option, then i got a call from Zoom car stating that its a minor issue which...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Overcharged - booking not extended even after getting a confirmation on app [Resolved]

 Chindhu Prasad
I made a booking on Zoom car Id: JPS6VLR9V. As I was struck on Bangalore, l was forced to extend the booking, I tried using app and got a message saying that the booking is extended. But when I returned back the car, I was charged 300 for late fee. I raised a complaint but no reply. Again I called to customers care asking the same, they were telling booking was extended but reverted back because of payment, where I already paid 5000 extra, and I was not notified by sms or email...
Complaint comments  Read comments [1]Complaint category Car Rental

Zoom Car — Asking for money for repairs of car damaged before pick up

 Abhinav Narayan
I had booked a honda amaze KA03AB6833 on 27th Jan-29th jan. On pick up the right side view mirror was damaged and on asking the executive present he told me to fill it as minor damage.
On returning the car i was asked to pay Rs 2000 for the repair of same. Nice way for zoom car to harress customers....
Complaint comments  Read comments [1]Complaint category Car Rental

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