Zoomcar Complaints & Reviews

Zoom car is not refunding cancelled bookings.
Its been a month I booked a zoom car and cancelled it refund is yet not credited on my account.
There customer care on the app in worse.
I submitted multiple enquiries in last on week. But there was no response.
Their policy says refund will be completed in 30 day period.

Booking Id: JPS6NTFQH.
Refund Amount : 5960.
Cancelled date : 27th Oct 2020.

It's more than Two Months and i had mailed so many times. Still they are not processing the refund amount.
Please Provide my Refund Amount ASAP.

My booking ID - JPS6NADV8

ZoomCar did not refund my fuel expenses even after repeated reminders and almost 2 months.
I booked a vehicle in Visakhapatnam
Booking id : JPS6NV1PK.
It is past their 30 working days still no information is received. This is complete fraud and cheating.

Prefer other rental providers

I had booked zoom-car on 12th Sep'2020 but just before 2 hours of booking they have cancelled my booking and from then onwards, I am simply waiting for my refund till date. They are keep copy pasting same replies to my tweets and personnel messages to their twitter account. They are not at all reachable by any customer care number and never replying any emails for mine for asking refunds. Tried on every possible social media but no luck so here raising a consumer forum complaint.

Booking ID: JPS6NDD39
ZoomCar Account Registered Email-ID: karnik.[protected]@gmail.com

I cancelled a booking on 21 october 2020 but till now i have not received any refund
zoomcar owes me around 7k and this is acting like thief

Dear sir my order id with zoomcar is JPS6NA4HQ my booking is successfully completed now it’s more then 60 days passed away but still my refund is pending please do needful

Regards
Kapil sharma
[protected]

I have done 3 booking and the refund is pending for 2. The amount is 8k approx.

I have booked car in September and completed the ride. We still haven't received our refund yet.

I have not got a refund of a car rented in September

My trip was completed almost a month ago and I have not received my refund yet despite emailing Zoomcar at least thrice regarding the same. My booking id is JPS6B2CLU

Very unprofessional. They will not entertain if you wish to reduce the period of rental after booking but will accept if you wish to extend. They will not refund any amount if you return the car any day before the end date of rental. If you wish to change pickup and drop location of the car they will not allow, even if the new location is within 500 meters of the initial one. The driver would grumble and will cite policy. If you are not satisfied with phone inquiry agent you cannot escalate. They will tell you to write to an email box which is attended by the same group of agents. Drivers will not explain to you while handing over car as apparently there is no standard procedure provided to the driver excepting completing a basic checklist. The drivers are not trained in etiquette/manners. In my case the driver didn’t know how to fill and submit the checklist in company app. I was taken to the hub from drop location for seeking help from others drivers present. The cars will not be clean. There is no evidence of sanitizing the car. You might be tricked when you realize that the tyres are worn out and couple of them might be having minute punctures. Overall not value for money at all

I have travelled in zoom car on[protected] with booking id JPS6NVIE3 with a fuel i have booked but there is no fuel in car and i filled with Rs.1500 diesel and i have uploaded bill fir further process of refund but still now today date is[protected] it nearly 2months i did not get any msg or call from zoom car wat can. Do now refund my money

The company is not paying its dues since February of 202p and the only excuse is that the covid situation although bookings have begun since lockdown was lifted

Zoomcar has not refunded my money which is 6740 for the trip i booked on 27 oct 2020

My booking ID JPS6NJ1F1 for Rs.30382/- was canceled on[protected].
Have still not received the refund and am not receiving any response from their end

Hi i have done swift car booking with fuel on 16 th August 2020 (booking ID JPS6N04W5), but while delivering zoom delivery person told swift is not available and instead he told he will provide baleno.I agreed. But there was less fuel in the car. Then i called car delivery person and told about fuel. He told to fill and upload the fuel receipt of 1000 rs in zoom app. Still i didn't receive my refund amount.

I have attached booking reference and fuel receipt in this mail

It's Been over a 75days, Since I completed a rental car service in Zoomcar and still I'm yet to receive my refund for Booking ID - JPS6NDXHY, The customer service is very very poor. They will call you N no. times to help yu make a decision to opt for a booking, But once yu complete yur ride. yu can't even connect with them for once asking about your refund. This attitude is so bad. Kindly help me get my refund back. the refund amount is INR 1499.

I have a refund amount pending of Rs.2, 799. I haven't received it despite completion of 30 days after booking. I tried calling zoomcar many a times. And mailed them also but there's no response.
Booking id:JPS6NTQ1T

On 19th September I had booked a hyundai Creta for 27th September through Zoomcar application for the total amount of Rs.3803, bit due to some personal reasons I had to cancel on the same date. I was said that for cancellations they will charge me 200 and pay me back Rs.3603 to my account through same mode of payment. But it has been more than 2 months now I have not received my Refund amount. I would really like this issue to be resolved. Can you please help me with this. My money is blocked and I might have the need for the money at an emergency.

Respected Sir,
Kindly help us against the matter with zoom car as they have given us a defected car without informing us and which can be cause with us with death..and unfortunately our car stop in Raigad highway and that time we saw a car opening bonnet that we understand that they have given us a car tied a radiator with a metal wire and radiator down part was weld which they didn't inform us while giving us car...which was their duty to inform a customer before giving...because of zoomcar we have faced a huge problem regard our life and after that incident too they zoomcar had done a fake complain against us that we have smash their car while having a ride on their car and they are asking us of Rs 8501. So it's my request to you kindly pay attention on this matter.. because the company is doing a fraud with customers by giving defected car to customers and giving customers a fake car without informing the customers..as I am having some proofs related this incident which I will like to share with you which you can take some strict action against them.