Zoomcar Complaints & Reviews

I cancelled a booking on 21 october 2020 but till now i have not received any refund
zoomcar owes me around 7k and this is acting like thief

Dear sir my order id with zoomcar is JPS6NA4HQ my booking is successfully completed now it’s more then 60 days passed away but still my refund is pending please do needful

Regards
Kapil sharma
[protected]

I have done 3 booking and the refund is pending for 2. The amount is 8k approx.

I have booked car in September and completed the ride. We still haven't received our refund yet.

I have not got a refund of a car rented in September

My trip was completed almost a month ago and I have not received my refund yet despite emailing Zoomcar at least thrice regarding the same. My booking id is JPS6B2CLU

Very unprofessional. They will not entertain if you wish to reduce the period of rental after booking but will accept if you wish to extend. They will not refund any amount if you return the car any day before the end date of rental. If you wish to change pickup and drop location of the car they will not allow, even if the new location is within 500 meters of the initial one. The driver would grumble and will cite policy. If you are not satisfied with phone inquiry agent you cannot escalate. They will tell you to write to an email box which is attended by the same group of agents. Drivers will not explain to you while handing over car as apparently there is no standard procedure provided to the driver excepting completing a basic checklist. The drivers are not trained in etiquette/manners. In my case the driver didn’t know how to fill and submit the checklist in company app. I was taken to the hub from drop location for seeking help from others drivers present. The cars will not be clean. There is no evidence of sanitizing the car. You might be tricked when you realize that the tyres are worn out and couple of them might be having minute punctures. Overall not value for money at all

I have travelled in zoom car on[protected] with booking id JPS6NVIE3 with a fuel i have booked but there is no fuel in car and i filled with Rs.1500 diesel and i have uploaded bill fir further process of refund but still now today date is[protected] it nearly 2months i did not get any msg or call from zoom car wat can. Do now refund my money

The company is not paying its dues since February of 202p and the only excuse is that the covid situation although bookings have begun since lockdown was lifted

Zoomcar has not refunded my money which is 6740 for the trip i booked on 27 oct 2020

My booking ID JPS6NJ1F1 for Rs.30382/- was canceled on[protected].
Have still not received the refund and am not receiving any response from their end

Hi i have done swift car booking with fuel on 16 th August 2020 (booking ID JPS6N04W5), but while delivering zoom delivery person told swift is not available and instead he told he will provide baleno.I agreed. But there was less fuel in the car. Then i called car delivery person and told about fuel. He told to fill and upload the fuel receipt of 1000 rs in zoom app. Still i didn't receive my refund amount.

I have attached booking reference and fuel receipt in this mail

It's Been over a 75days, Since I completed a rental car service in Zoomcar and still I'm yet to receive my refund for Booking ID - JPS6NDXHY, The customer service is very very poor. They will call you N no. times to help yu make a decision to opt for a booking, But once yu complete yur ride. yu can't even connect with them for once asking about your refund. This attitude is so bad. Kindly help me get my refund back. the refund amount is INR 1499.

I have a refund amount pending of Rs.2, 799. I haven't received it despite completion of 30 days after booking. I tried calling zoomcar many a times. And mailed them also but there's no response.
Booking id:JPS6NTQ1T

On 19th September I had booked a hyundai Creta for 27th September through Zoomcar application for the total amount of Rs.3803, bit due to some personal reasons I had to cancel on the same date. I was said that for cancellations they will charge me 200 and pay me back Rs.3603 to my account through same mode of payment. But it has been more than 2 months now I have not received my Refund amount. I would really like this issue to be resolved. Can you please help me with this. My money is blocked and I might have the need for the money at an emergency.

Respected Sir,
Kindly help us against the matter with zoom car as they have given us a defected car without informing us and which can be cause with us with death..and unfortunately our car stop in Raigad highway and that time we saw a car opening bonnet that we understand that they have given us a car tied a radiator with a metal wire and radiator down part was weld which they didn't inform us while giving us car...which was their duty to inform a customer before giving...because of zoomcar we have faced a huge problem regard our life and after that incident too they zoomcar had done a fake complain against us that we have smash their car while having a ride on their car and they are asking us of Rs 8501. So it's my request to you kindly pay attention on this matter.. because the company is doing a fraud with customers by giving defected car to customers and giving customers a fake car without informing the customers..as I am having some proofs related this incident which I will like to share with you which you can take some strict action against them.

My refund amount pending from last 2 months, please process the my amount immediately,
I have attached the pending amount screen shot.

I have not received the refund for the following 3 bookings, which was cancelled on April, July and August.
Please find the booking ids below.
JPS6NOFK3
JPS6NKKIA
JPS6N1UGO

I have booked a car for 2 days, on 2nd day I needed one more day extension and tried applying on APP and it showed me around 4400 approx with extra 400 plus Kms, but it didn't get processed. Zoomcar called me but due to signal fluctuations because of CYCLONE NIVAR, I couldn't reach them and we were evacuating the affected places.

One of the fleet members from where I took the car called on my phone and informed me that he will provide an extension as I needed it. He said he will update on APP and I can make payment. I IMMEDIATELY INFORMED HIM THAT I DON't HAVE SIGNALS HERE AND I WILL MAKE PAYMENT ONCE I GET SIGNALS

on the 3rd day night at 11 PM, I came to drop point and dropped the car but the fleet started talking with me and made me call customer care more than 10 times and make me stand there while they sit in their cars for 2 hours.

fleet guy first updated the wrong kilometers and showed 42000 as due and I said wrong KMS updated, then he changed and said 32000. he then asked me to call the Customer care team and inform them about the wrong charges. Then the customer care team removed the late fee and late charges and then the final amount was 13990.

I waited there for 2 hours as I cannot pay 13990 which was not legal. I again told them that it is not valid as the fleet called me and the extension did not happen on APP.

if the extension happened on APP, I would have applied for 4400 instead of 13990 only. Fleet guy Srikanth and Mustafa didn't listen to me at all and they were started saying are we looking like fools and all. They also said that i have caused inconvenience while taking the vehicle as one of the allotted vehicles was not in good condition and I called customer care to change the vehicle to another and this caused them some bad reputation and they are seeking revenge.

I had to pay 6140 rupees to the FLEET PERSON SRIKANTH on his number virtually and then he asked me to send the remaining amount soon to him only.

Please look into this as this is not right and I only have to pay 4400 which is shown but villages are affected due to NIVAR and I couldn't receive signals well and I told the fleet to provide an extension but they did as an unapproved extension which caused me this huge amount.

I also seek justice for keeping me waiting for 3 hours at their place standing without any option.

The fleet never informed me to take screenshots but I took one, now they say that it is not the right screenshot and we can't accept it.

I also returned the vehicle with 4 points higher fuel than what I was given with and I have to be compensated for the same.

I haven't received the zoom car refund of 13910