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Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 105

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T
Tharun kumar v
Dec 25, 2020
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ID:JPS6NJEKY, is my booking id and i had applied for refund which has been 7 months . I need my refund as soon as possible
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    J
    JagadeeshMano
    from Bengaluru, Karnataka
    Dec 24, 2020
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    Since its been more than 30 days and is havent received any notification or information on the refund amount. Let me know when will i be getting my money back
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    Dec 24, 2020
    Updated by JagadeeshMano     The booking id is JPS6N4504
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      V
      Vivek Maida
      from Powai, Maharashtra
      Dec 24, 2020
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      Hello,
      I booked ZoomCar (Hyundai Creta) on 20th November from 3 Am to 9.30 PM. My booking ID is JPS6N48ON.
      My refund amount of 2500 is still pending and the worst thing is there is no response from your side as to when the amount will be refunded
      Kindly help me to get me refund.
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        P
        Puneuser202012
        Dec 23, 2020
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        1311/- deposit not refunded since sept 2020
        Zoomcar customer support has been notified about the posted complaint.
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        Booking id - JPS6NAL22
        Refund pending - Rs3211/-
        Pending since - 13 September
        Please refer attached photo and refund my deposit immediately
        Thank you
        Parag

        Deposit not refunded - Comment #3779288 - Image #0
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          V
          vasanthkumar124
          from Delhi, Delhi
          Dec 23, 2020
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          It's been more than a month i have not received my refund yet for two bookings. Please help me to get my refund. My zoomcar booking IDs are:JPS6NT9TJ and JPS6N27OQ.
          +3 photos
          May 2, 2021
          Complaint marked as Resolved 
          Zoomcar customer support has been notified about the posted complaint.
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            S
            SamitManjure
            Dec 22, 2020
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            Booking ID JPS6NF2H1

            I have completed my trip on 12th Dec. I have paid Rs. 2499 as security deposit. I have not done any damage to vehicle and handed it over without any issues. Still I have not received refund for my security deposit of Rs. 2499
            Zoomcar customer support has been notified about the posted complaint.
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              S
              Shalini Anandh
              from Powai, Maharashtra
              Dec 22, 2020
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              I have completed zoom car booking on Nov 1st, still the security deposit has not been refunded

              Also I have cancelled a booking on 25th November, the cancellation amount has also not refunded.
              Not able to reach them via phone and even after sending n number of mails I have not received any update
              +2 photos
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                M
                Mohammed Sharook
                Dec 22, 2020
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                Address: bangalore
                Website: Zoomcar

                Hello,

                I booked a zoomcar from Pune on 1st Nov (paid total of 4899) & as of today (Dec 22) my refund is yet to be credited in my account.

                I have tried emailing them thrice after I couldn't call them (even though the option is available, I'm unable to click it. I'm sure this is one of Zoomcars' tricks).

                Please let me know how to proceed with this. I do not mind filing a case against them in consumer court and putting all expenses on them.

                Thanks,
                Sharook
                +1 photos
                Zoomcar customer support has been notified about the posted complaint.
                Dec 24, 2020
                Updated by Mohammed Sharook                 There's no update yet from there. I am yet to receive even a mail/sms from there. Forget about a call from them.

                The phone number provided below is out of service. I'm done waiting. Please tell me how to proceed legally with them. Let me show them what I can do now. 😉
                View replies
                Thanks for the quick action! 🙏
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                Hey,

                I still haven't got any calls or messages from Zoomcar. Please tell me how to proceed legally now! I'm done waiting!
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                  V
                  Vobo
                  from Delhi, Delhi
                  Dec 22, 2020
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                  Website: www.zoomcar.com

                  I had cancelled my booking from zoomcar on 22 Oct 2020 and today is 22 Dec 2020 yet my refund amount of Rs14878 is not return by zoomcar. Zoomcar had a policy of refund in 30 days but still they had not returned my amount. Even they had remove my booking from register number so whenever I called to customer care, the call get disconnected with msg no booking from this register mobile number. It's a fraud from zoomcar, they can't remove my booking from register mobile number untill they had not settle all my refund amount.

                  Regards
                  Vaibhav Satpute
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                    Y
                    Yogeskrishnan G
                    from Powai, Maharashtra
                    Dec 21, 2020
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                    Address: 6/w-3,sanmuganathan kovil street,, Nagayagoundanpatty

                    Please refund me back JPS6NTD45
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                      M
                      mohitkathuria1994
                      from New Delhi, Delhi
                      Dec 21, 2020
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                      Hi team
                      I cancel my booking on 18 nov 2020
                      But still refund is not credited in my account
                      Can you check as per your policy refund will be credited within 30 working days

                      Booking id :JPS6N2EFO
                      M- [protected]
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                        V
                        vinod090bala
                        Dec 20, 2020
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                        Address: Vashi, Navi mumbai

                        I have cancelled my booking on 8th december. I was supposed to receive my refund amount of Rs 10391 against the booking ID : JPS6NFQD1. Even after raising the query several times, no response from their end. Not able to reach them via phone on any of their contact number. I am very much concerned about this
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                          S
                          Sivaram1505
                          Dec 20, 2020
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                          We had booked zoom car including fuel but when we went to pick up the car fuel was very less, they said we can refill it and they will reimburse the amount so we refilled the fuel on our own. But the amount is not reimbursed till date its pending from almost six months and it happened twice in my recent bookings. Booking ids as follows: JPS6NYIVH ( Refund pending 1000) and another booking JPS6N4FNV ( Refund pending 500).
                          Attaching the screenshot for your reference. Please process my refunds ASAP. We tried many times to reachout thru customer care numbers and emails but no one responding on this.
                          +1 photos
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                          Dec 28, 2020
                          Updated by Sivaram1505                           Could you update the status on this concern if you have any.
                          Jan 20, 2021
                          Updated by Sivaram1505                           Hello, can you please update if you have any feedback.
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                          Hello, pls help me with some update
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                            P
                            Pratik Bhojak
                            Dec 20, 2020
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                            Address: Ahmedabad
                            Website: Ahmedabad

                            I had taken Zoom Car on 07th July 2020. However Zoom car had taken Advance deposit of 1000/-. Now after returning Car in evening. I was charged for 50 Rs for extra Km which was fine. But now 950/- is still pending. Which I was supposed to get back from Zoom. Than after I called customer care. The person mentioned due to lock down it might take time. So I waited. But now.after 5 months. In my app it is showing as zero refund. How come. I dont expect this. It is completely cheating with ur customers. Than after I needed Zoom car. But I did not use. Because every time it takes 1000 Rs and it is very difficult than. Kindly request u to help on this.
                            Zoomcar customer support has been notified about the posted complaint.
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                              G
                              gargshobhit07
                              from Mumbai, Maharashtra
                              Dec 19, 2020
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                              I have done a booking (booking no:JPS6N2QM3) and cancelled the same on 18th Nov due to change in my
                              travel plan. As per the agreeement i should be getting the full refund of 4540 INR but havent received the same till now. I have sent them multiple complaints but no response from their side. So i want to log this complaint against zoom car.

                              thanks
                              Shobhit Garg
                              +1 photos
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                                P
                                Prathamesh Sagare
                                Dec 19, 2020
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                                Address: ANTHONY COTTAGE ROOM NO 3 GROUND FLOOR, GD AMBEKAR MARG PAREL EAST BHOIWADA MUMBAI 12. LANDMARK BHOIWADA NAKA NEAR SHREEMATI SAREE CENTER., ANTHONY COTTAGE ROOM NO 3, GROUND FLOOR

                                Prathamesh, this side I had made the booking for Polo MH43BP7388 on 13-Nov-2020. I had drive safely without any damage & now one month has passed still my refund is not initiated, I'm taking follow us from the live system dropping mail from app there's no reply from your side. waiting for your reply for the same.

                                Please find the screenshot for your reference, kindly do the needful & make the payment as soon as possible or I need to file the complaint about this issue because as per policy 30days had passed & the refund is still pending.
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                                  S
                                  Sandeepkolaparthi
                                  Dec 19, 2020
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                                  Address: Hyderabad

                                  4 month ago booked for self drive...till now refund not received.
                                  My booking id : JPS6NALNP
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                                    N
                                    Nedup D Lama
                                    from Delhi, Delhi
                                    Dec 19, 2020
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                                    Address: Sn Roy road kolkata west bengal

                                    It been more than a month of my booking and I have not got refund amount of rs 1343 from the company. I tried to contact them but there is no response from their side. Booking ID-JPS6N4ILZ
                                    DATE 13TH NOVEMBER 2020
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                                      A
                                      ArjunSethi
                                      Dec 19, 2020
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                                      Website: zoomcar.in

                                      I have called enormous number of times. Put 100's of emails and I still haven't spoken to a single executive. Such a ### company. I always chose Zoom over Revv but I guess it should be the other way round now. I was told that I'll be getting the refund in 30 days and now it's been 45 days. What the hell am I supposed to do? All numbers are unavailable or wrong. Is this how you make a company work? 0 ethics, 0 support, A BIG 0 TO THE COMPANY!!
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        R
                                        Rohan Bidappa
                                        Dec 19, 2020
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                                        Address: Bangalore

                                        I had booked a zoomcar on the 22nd November with a security deposit of 2499. I still haven't received my refund yet. My booking id is JPS6N25Y6.
                                        +1 photos
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