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www.zoomcar.com
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Updated: Mar 23, 2026
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Zoomcar reviews & complaints page 105

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J
jayanth Merugumala
from Hyderabad, Telangana
Dec 26, 2020
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I've made a booking with zoomcar and it's been 40 days but the refund is still not initiated. Tried to call customer service but the IVR won't connect to customer care until you have an active booking.
Zoomcar customer support has been notified about the posted complaint.
Jan 03, 2021
Updated by jayanth Merugumala No one is bothered from zoomcar
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    T
    Taha Kaiyum
    Dec 26, 2020
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    Website: www.zoomcar.com

    My refund is pending from zoomcar since 50 days. There is no customer support nothing from zoomcar. Just doping customers. Please take strict action against zoomcar
    Zoomcar customer support has been notified about the posted complaint.
    Dec 26, 2020
    Updated by Taha Kaiyum     Booking id: JPS6NTXKT
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      M
      Meenu Gupta99
      Dec 25, 2020
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      I have not received the refund yet, It's been 2months. I tried to contact support but there is no response from them, My booking id is JPS6NVGT3.
      Zoomcar customer support has been notified about the posted complaint.
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      No revert yet.
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        D
        Dinesh K B
        Dec 25, 2020
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        Address: 3rd Main Road, AECS Layout - C Block, AECS Layout, Brookefield, Bengaluru, Karnataka, India, 898

        1. Refund needed for cancelled booking.
        ID - JPS6NTU40
        Status - Cancelled
        Date - 03 Nov 2020 to 03 Nov 2020
        Refund Amount - 452

        2. Security amount refund needed.
        ID - JPS6N208W
        Status - Completed
        Date - 13 Nov 2020 to 13 Nov 2020
        Refund Amount - 2999

        It has been more than 30 working days. Please process my refund.
        Zoomcar customer support has been notified about the posted complaint.
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          S
          siva9452
          Dec 25, 2020
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          Address: Trichy tamilnadu-

          Booking id- JPS6N107M
          Refund pending-3499
          Pending since-may 14

          Booking id-JPS6NYRZ6
          Refund pending-3499
          Pending since-jun 4

          Please refund both amount immediately...
          Zoomcar customer support has been notified about the posted complaint.
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            T
            Tharun kumar v
            Dec 25, 2020
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            ID:JPS6NJEKY, is my booking id and i had applied for refund which has been 7 months . I need my refund as soon as possible
            Zoomcar customer support has been notified about the posted complaint.
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              J
              JagadeeshMano
              from Bengaluru, Karnataka
              Dec 24, 2020
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              Since its been more than 30 days and is havent received any notification or information on the refund amount. Let me know when will i be getting my money back
              Zoomcar customer support has been notified about the posted complaint.
              Dec 24, 2020
              Updated by JagadeeshMano               The booking id is JPS6N4504
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                V
                Vivek Maida
                from Powai, Maharashtra
                Dec 24, 2020
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                Hello,
                I booked ZoomCar (Hyundai Creta) on 20th November from 3 Am to 9.30 PM. My booking ID is JPS6N48ON.
                My refund amount of 2500 is still pending and the worst thing is there is no response from your side as to when the amount will be refunded
                Kindly help me to get me refund.
                Zoomcar customer support has been notified about the posted complaint.
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                  P
                  Puneuser202012
                  Dec 23, 2020
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                  1311/- deposit not refunded since sept 2020
                  Zoomcar customer support has been notified about the posted complaint.
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                  Booking id - JPS6NAL22
                  Refund pending - Rs3211/-
                  Pending since - 13 September
                  Please refer attached photo and refund my deposit immediately
                  Thank you
                  Parag
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                    V
                    vasanthkumar124
                    from Delhi, Delhi
                    Dec 23, 2020
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                    Resolved

                    It's been more than a month i have not received my refund yet for two bookings. Please help me to get my refund. My zoomcar booking IDs are:JPS6NT9TJ and JPS6N27OQ.
                    May 2, 2021
                    Complaint marked as Resolved 
                    Zoomcar customer support has been notified about the posted complaint.
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                      S
                      SamitManjure
                      Dec 22, 2020
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                      Booking ID JPS6NF2H1

                      I have completed my trip on 12th Dec. I have paid Rs. 2499 as security deposit. I have not done any damage to vehicle and handed it over without any issues. Still I have not received refund for my security deposit of Rs. 2499
                      Zoomcar customer support has been notified about the posted complaint.
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                        S
                        Shalini Anandh
                        from Powai, Maharashtra
                        Dec 22, 2020
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                        I have completed zoom car booking on Nov 1st, still the security deposit has not been refunded

                        Also I have cancelled a booking on 25th November, the cancellation amount has also not refunded.
                        Not able to reach them via phone and even after sending n number of mails I have not received any update
                        Zoomcar customer support has been notified about the posted complaint.
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                          M
                          Mohammed Sharook
                          Dec 22, 2020
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                          Address: bangalore
                          Website: Zoomcar

                          Hello,

                          I booked a zoomcar from Pune on 1st Nov (paid total of 4899) & as of today (Dec 22) my refund is yet to be credited in my account.

                          I have tried emailing them thrice after I couldn't call them (even though the option is available, I'm unable to click it. I'm sure this is one of Zoomcars' tricks).

                          Please let me know how to proceed with this. I do not mind filing a case against them in consumer court and putting all expenses on them.

                          Thanks,
                          Sharook
                          Zoomcar customer support has been notified about the posted complaint.
                          Dec 24, 2020
                          Updated by Mohammed Sharook                           There's no update yet from there. I am yet to receive even a mail/sms from there. Forget about a call from them.

                          The phone number provided below is out of service. I'm done waiting. Please tell me how to proceed legally with them. Let me show them what I can do now. 😉
                          View replies
                          Thanks for the quick action! 🙏
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                          Hey,

                          I still haven't got any calls or messages from Zoomcar. Please tell me how to proceed legally now! I'm done waiting!
                          Reply
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                            V
                            Vobo
                            from Delhi, Delhi
                            Dec 22, 2020
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                            Website: www.zoomcar.com

                            I had cancelled my booking from zoomcar on 22 Oct 2020 and today is 22 Dec 2020 yet my refund amount of Rs14878 is not return by zoomcar. Zoomcar had a policy of refund in 30 days but still they had not returned my amount. Even they had remove my booking from register number so whenever I called to customer care, the call get disconnected with msg no booking from this register mobile number. It's a fraud from zoomcar, they can't remove my booking from register mobile number untill they had not settle all my refund amount.

                            Regards
                            Vaibhav Satpute
                            Zoomcar customer support has been notified about the posted complaint.
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                              Y
                              Yogeskrishnan G
                              from Powai, Maharashtra
                              Dec 21, 2020
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                              Address: 6/w-3,sanmuganathan kovil street,, Nagayagoundanpatty

                              Please refund me back JPS6NTD45
                              Zoomcar customer support has been notified about the posted complaint.
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                                M
                                mohitkathuria1994
                                from New Delhi, Delhi
                                Dec 21, 2020
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                                Hi team
                                I cancel my booking on 18 nov 2020
                                But still refund is not credited in my account
                                Can you check as per your policy refund will be credited within 30 working days

                                Booking id :JPS6N2EFO
                                M- [protected]
                                Zoomcar customer support has been notified about the posted complaint.
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                                  V
                                  vinod090bala
                                  Dec 20, 2020
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                                  Address: Vashi, Navi mumbai

                                  I have cancelled my booking on 8th december. I was supposed to receive my refund amount of Rs 10391 against the booking ID : JPS6NFQD1. Even after raising the query several times, no response from their end. Not able to reach them via phone on any of their contact number. I am very much concerned about this
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    S
                                    Sivaram1505
                                    Dec 20, 2020
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                                    We had booked zoom car including fuel but when we went to pick up the car fuel was very less, they said we can refill it and they will reimburse the amount so we refilled the fuel on our own. But the amount is not reimbursed till date its pending from almost six months and it happened twice in my recent bookings. Booking ids as follows: JPS6NYIVH ( Refund pending 1000) and another booking JPS6N4FNV ( Refund pending 500).
                                    Attaching the screenshot for your reference. Please process my refunds ASAP. We tried many times to reachout thru customer care numbers and emails but no one responding on this.
                                    Zoomcar customer support has been notified about the posted complaint.
                                    Dec 28, 2020
                                    Updated by Sivaram1505                                     Could you update the status on this concern if you have any.
                                    Jan 20, 2021
                                    Updated by Sivaram1505                                     Hello, can you please update if you have any feedback.
                                    View replies
                                    Hello, pls help me with some update
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                                      P
                                      Pratik Bhojak
                                      Dec 20, 2020
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                                      Address: Ahmedabad
                                      Website: Ahmedabad

                                      I had taken Zoom Car on 07th July 2020. However Zoom car had taken Advance deposit of 1000/-. Now after returning Car in evening. I was charged for 50 Rs for extra Km which was fine. But now 950/- is still pending. Which I was supposed to get back from Zoom. Than after I called customer care. The person mentioned due to lock down it might take time. So I waited. But now.after 5 months. In my app it is showing as zero refund. How come. I dont expect this. It is completely cheating with ur customers. Than after I needed Zoom car. But I did not use. Because every time it takes 1000 Rs and it is very difficult than. Kindly request u to help on this.
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        G
                                        gargshobhit07
                                        from Mumbai, Maharashtra
                                        Dec 19, 2020
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                                        I have done a booking (booking no:JPS6N2QM3) and cancelled the same on 18th Nov due to change in my
                                        travel plan. As per the agreeement i should be getting the full refund of 4540 INR but havent received the same till now. I have sent them multiple complaints but no response from their side. So i want to log this complaint against zoom car.

                                        thanks
                                        Shobhit Garg
                                        Zoomcar customer support has been notified about the posted complaint.
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