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www.zoomcar.com
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Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 112

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S
shivamgupta61
Nov 26, 2020
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Address: https://www.zoomcar.com
Website: www.zoomcar.com

Date of incident : 14th september
description : I have made a booking in zoomcar in september, booking id : JPS6ND08Z, After completion the refund of 4714 had to be processed. It has been more than 3 months the refund is not processed, there has been no response when will the refund be processed nor there has been any communication for the same . Attached is the booking description and the pending state of refund 4714 .

desirable resolution : Please help process the refund that was pending from past 3 months
Attached details of booking
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    S
    Suprith 1919
    from Powai, Maharashtra
    Nov 26, 2020
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    Address: Room nor 215 Mims boys hostel, Mims mandya

    I cancelled the trip of zoom car order ID-JPS6NT6MN on october 31 I was not refunded of amount 13, 910.zoom car customer care also not responded to this issue. Plz help me
    +1 photos
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    Nov 26, 2020
    Updated by Suprith 1919     Zoom car
    Nov 26, 2020
    Updated by Suprith 1919     I cancelled the trip of zoom car order ID-JPS6NT6MN on october 31 I was not refunded of amount ₹13, 910.zoom car customer care also not responded to this issue. Plz help me

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      U
      Umesh V Kamath
      from Powai, Maharashtra
      Nov 26, 2020
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      Address: Nagarbhavi

      I have booked the car on 11 th Nov but they suddenly cancelle the booking and till now not refunded my deposit amount of Rs. 3578 please clear it and put it back my account else ll be the first person to lodge complaint in consumer court against Zoom car ltd
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        A
        Arthi Senthil kumar
        from Powai, Maharashtra
        Nov 25, 2020
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        Hi ...I booked 2 car in zoom ...I cancelled it ...still I couldn't get my refund back its almost 5 months ...i need my refund back it's almost 1000
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          A
          Anuj Kadam
          Nov 25, 2020
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          I booked a car on 20th August, 2020 from Zoom car (Booking ID- JPS6N0PR2) which they cancelled, just 45 mins before the booking time
          It has been more than 90 days (3 Months) that I have not received the refund amount of ₹2, 597.
          I have complained many times through emails and phone calls, but received no reply from Zoom car.
          And moreover, I didn’t cancel the booking, they were not able to provide the car.
          Firstly it’s their mistake as they cancelled the car just 45 mins before the booking time and secondly inspite of their mistake they are not giving my money back.
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            P
            Pratham sp
            Nov 25, 2020
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            This is to inform you that I have completed my trip on 03/06/2020. But company is not making any refund amount as oer their policy. I tried to contact them many times. Neither i received my money nor response. This is the worst service I have ever saw. If this delays more I am gonna file a case in consumer court. Please consider this as final reminder and make the payment to avoid the cases.
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              B
              Bhuvaneshwari sudhakar
              from Powai, Maharashtra
              Nov 24, 2020
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              Website: Zoomcar.in

              Its been 4 months and they still havent returned my refund. Their customer care is a joke. Do they want rob people's money and eat in that ? Their contact us section is useless . Nobody follows up. But they have all offers on their app to cheat more money. Bloody scam. Go to hell
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                P
                PPanku sharma
                Nov 24, 2020
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                It's more than a month my refund is not generated.You are making policy to violate ...?
                In your policy it's Stated to refund a money within a month but till now my refund of INR 3781 is not generated..

                I have mailed zoom several times then also no response.

                This is violation of customer interest.This is against customer rights.
                +1 photos
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                Till now my issue is not resolved.why it's too late i don't Know.This was not expected.

                This lead to worst experience ever I had with Zoomcar
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                  P
                  pulkit15
                  Nov 23, 2020
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                  I had canceled my booking on 6 October.. I made several emails and phone follow ups but no one is following up

                  Its been 47 days and I still haven't received the refund

                  booking id: JPS6NV3E9
                  Refund amount: 20, 321
                  Zoomcar customer support has been notified about the posted complaint.
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                    M
                    mshahkhan811
                    Nov 23, 2020
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                    I had cancelled my booking due to unforeseen circumstances, on 30 August 2020.

                    Today its 84 days and i havent received my refund yet.
                    Booking ID : JPS6NYRZH
                    Refund amount : ₹ 5252/-

                    Name : Mohammed Shah Khan
                    Mail id : [protected]@gmail.com
                    Zoomcar customer support has been notified about the posted complaint.
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                    Still awaiting refund. Day 94
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                      R
                      Ravi Sekhar N
                      Nov 23, 2020
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                      This is to raise a complaint against zoomcar for extremely delayed refund of Rs 6, 240 for a completed booking.

                      The booking reference is JPS66SNFC. The trip was from 09-Jan-2020 till 18-Jan-2020 from Chandigarh.

                      After multiple followups, i was told that i will get a link to my mail ID from where i can get the refund. But I never got the mail and nothing happened after that.

                      The customer care is soo bad that i can only report an accident and I cannot speak to an executive at all.

                      Want a resolution for this ASAP
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                        D
                        Dawood Anas 3
                        Nov 22, 2020
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                        Address: 17,Srinivasam Street, TVS nagar, Kajamalai (PO), Tiruchirappalli.

                        It's been 2 months and not received any response from from zoomcar management about my refunds for all my bookings. I'm unaware of the reasons for the refund pending. You confessed to refund the amount within 30 working days but I didn't even receive any penny or any answer from your side. Kindly do the need to refund my pending amount if not I might be forced to take legal actions
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                          E
                          eswar_k1
                          Nov 22, 2020
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                          Address: Hyderabad

                          Hi, I have booked car on Sep 1st 2020, and I have completed successfully my ride with out any issues, and I am waiting for my security deposit money, they are not providing till now almost 100days completed. I have all the proofs. Please help me on this.
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                            R
                            Rahulmakes100
                            from Powai, Maharashtra
                            Nov 22, 2020
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                            My zoom car booking id is JPS6NT59F.

                            I cancelled my advance booking on 24 Oct 2020.
                            My refund amount is 5188/-

                            I had made lot of request but still my refund is not received.
                            Never thought zoom car is such a cheap company they not giving back customer valueable money.
                            +1 photos
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                            Nov 23, 2020
                            Updated by Rahulmakes100                             Below is screen shot of my payment paid to zoom car .and refund amount yet not received.

                            View replies
                            Still refund is pending..not received

                            Not received my cancellation refund yet - Comment #3770256 - Image #0
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                              M
                              madhanmani
                              from Powai, Maharashtra
                              Nov 22, 2020
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                              Address: Bangalore

                              BOOKING ID # JPS6NJFDM

                              8+ months and still waiting for refund of Rs.14, 609.

                              i have cancelled my booking on 3rd week of March. I still didn't get my refund.

                              Could not reachout to Zoomcar by Phone or Email.
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                              What is the status? I havent heard from ZoomCar. Its been 10months already.
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                                A
                                Abraham Smythe
                                from Powai, Maharashtra
                                Nov 21, 2020
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                                Address: Pune

                                I had completed a ZAP subscription on the 31st of sept, that was the day they took the vehicle away and then i lost access to the zap app

                                Zoomcar owes me a refund for the booking amount of 4999 rs and also the revenue earned for the days that i have rented the car out.

                                Its been more than a month and half and yet, no one answers my problem neither they are giving me a refund.

                                I would want to registed a legal complaint against zoomcar, coz i need my money back.
                                Zoomcar customer support has been notified about the posted complaint.
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                                  A
                                  aakash gurbani
                                  from Powai, Maharashtra
                                  Nov 21, 2020
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                                  We booked zoomcar for travel date 17th sep 2020, for the booking we had made a payment of the fare plus security deposit amounting to ₹5000.
                                  We have not been issued the refund of security deposit of ₹5000 despite several requests being made on the app and through email for release of refund.
                                  There is no response from zoomcar.
                                  Please note below booking details:
                                  Date of booking : 16th sep 20
                                  Travel date :17th sep 20
                                  Booking id : JPS6NEKEQ

                                  I request zoomcar to pls issue our refund ASAP.
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                                    S
                                    Shubham Gumasta
                                    Nov 21, 2020
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                                    Address: Indore 452001 Madhya Pradesh

                                    Its already 1 month over and I still haven't received my Rs. 2049 refund.. I m trying to contact from 1 month continously but they only says someone will get in touch and then never responds.. Im frustrated now please help me
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                                      G
                                      gurleen singh gill
                                      Nov 21, 2020
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                                      Resolved

                                      We have booked a car from chandigarh to delhi for date 5 oct 2020, on 27 sept 2020 and it was cancelled on 30 sept 2020. Total amount paid was ₹8656. Till now we didn't received any refund .
                                      Booking id- JPS6NEBBM
                                      Pls do the needful.
                                      +1 photos
                                      Nov 23, 2020
                                      Complaint marked as Resolved 
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                                        A
                                        Ashwathi Shyam
                                        Nov 20, 2020
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                                        I used zoom car on 28th October to book a car and the app requested for payment and as soon as the payment was done I did not get any confirmation email or call from zoom car I kept waiting for them and then I tried calling their customer care numbers all of them were unavailable and then after 24 hours I got a notification saying my booking was cancelled. My money is gone and during this pandemic it's something that effects you so much.. please help me
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