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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 112

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D
Dawood Anas 3
Nov 22, 2020
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Address: 17,Srinivasam Street, TVS nagar, Kajamalai (PO), Tiruchirappalli.

It's been 2 months and not received any response from from zoomcar management about my refunds for all my bookings. I'm unaware of the reasons for the refund pending. You confessed to refund the amount within 30 working days but I didn't even receive any penny or any answer from your side. Kindly do the need to refund my pending amount if not I might be forced to take legal actions
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    E
    eswar_k1
    Nov 22, 2020
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    Address: Hyderabad

    Hi, I have booked car on Sep 1st 2020, and I have completed successfully my ride with out any issues, and I am waiting for my security deposit money, they are not providing till now almost 100days completed. I have all the proofs. Please help me on this.
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      R
      Rahulmakes100
      from Powai, Maharashtra
      Nov 22, 2020
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      My zoom car booking id is JPS6NT59F.

      I cancelled my advance booking on 24 Oct 2020.
      My refund amount is 5188/-

      I had made lot of request but still my refund is not received.
      Never thought zoom car is such a cheap company they not giving back customer valueable money.
      +1 photos
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      Nov 23, 2020
      Updated by Rahulmakes100       Below is screen shot of my payment paid to zoom car .and refund amount yet not received.

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      Still refund is pending..not received

      Not received my cancellation refund yet - Comment #3770256 - Image #0
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        M
        madhanmani
        from Powai, Maharashtra
        Nov 22, 2020
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        Address: Bangalore

        BOOKING ID # JPS6NJFDM

        8+ months and still waiting for refund of Rs.14, 609.

        i have cancelled my booking on 3rd week of March. I still didn't get my refund.

        Could not reachout to Zoomcar by Phone or Email.
        +1 photos
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        What is the status? I havent heard from ZoomCar. Its been 10months already.
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          A
          Abraham Smythe
          from Powai, Maharashtra
          Nov 21, 2020
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          Address: Pune

          I had completed a ZAP subscription on the 31st of sept, that was the day they took the vehicle away and then i lost access to the zap app

          Zoomcar owes me a refund for the booking amount of 4999 rs and also the revenue earned for the days that i have rented the car out.

          Its been more than a month and half and yet, no one answers my problem neither they are giving me a refund.

          I would want to registed a legal complaint against zoomcar, coz i need my money back.
          Zoomcar customer support has been notified about the posted complaint.
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            A
            aakash gurbani
            from Powai, Maharashtra
            Nov 21, 2020
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            We booked zoomcar for travel date 17th sep 2020, for the booking we had made a payment of the fare plus security deposit amounting to ₹5000.
            We have not been issued the refund of security deposit of ₹5000 despite several requests being made on the app and through email for release of refund.
            There is no response from zoomcar.
            Please note below booking details:
            Date of booking : 16th sep 20
            Travel date :17th sep 20
            Booking id : JPS6NEKEQ

            I request zoomcar to pls issue our refund ASAP.
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              S
              Shubham Gumasta
              Nov 21, 2020
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              Address: Indore 452001 Madhya Pradesh

              Its already 1 month over and I still haven't received my Rs. 2049 refund.. I m trying to contact from 1 month continously but they only says someone will get in touch and then never responds.. Im frustrated now please help me
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                G
                gurleen singh gill
                Nov 21, 2020
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                Resolved

                We have booked a car from chandigarh to delhi for date 5 oct 2020, on 27 sept 2020 and it was cancelled on 30 sept 2020. Total amount paid was ₹8656. Till now we didn't received any refund .
                Booking id- JPS6NEBBM
                Pls do the needful.
                +1 photos
                Nov 23, 2020
                Complaint marked as Resolved 
                Zoomcar customer support has been notified about the posted complaint.
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                  A
                  Ashwathi Shyam
                  Nov 20, 2020
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                  I used zoom car on 28th October to book a car and the app requested for payment and as soon as the payment was done I did not get any confirmation email or call from zoom car I kept waiting for them and then I tried calling their customer care numbers all of them were unavailable and then after 24 hours I got a notification saying my booking was cancelled. My money is gone and during this pandemic it's something that effects you so much.. please help me
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                    C
                    charan r
                    Nov 20, 2020
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                    Refunds on my car bookings with zoomcar has not completed after 2.5 months. Customer care calls are not redirected to cust care executive also. I have close to 22000 rs pending from them.
                    Zoomcar customer support has been notified about the posted complaint.
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                      S
                      sandipdas71
                      Nov 20, 2020
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                      Address: Bengalaru
                      Website: www.zoomcar.com

                      My Refund of Rs 7895 is pending since 02 Nov 2020 i.e 30 days after completion of Trip. I had completed the Trip on 01 Oct 2020. Booking ID JPS6NEXSF. I have complained many times on the ZOOM Car website. However there is no response . Please Take Necessary action for Refund of Rs 7895/- Screenshot of same also enclosed
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                        V
                        Vishwa Prasad
                        Nov 19, 2020
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                        Zoom car refund. It has been almost 15 days over the company's refund policy..

                        Booking id : jps6ne10y
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                          M
                          Manikanth0001
                          Nov 19, 2020
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                          Address: Benz Circle, beside Eenadu office, Vijayawada, Krishna district, Ap

                          Its been 2 months . And they still haven't refunded my money. Customer care is a waste of time. please go through the below attached image and solve this issue as early as possible
                          BOOKING ID # JPS6ND27O
                          REFUND AMOUNT-Rs-4299/-
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                            S
                            srafi83
                            Nov 19, 2020
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                            Address: 176 shanthi nagar 3rd cross street, chromepet, chennai

                            Dear sir,
                            For past three months I didn't received my cancelled trip refund and fuel refund for three trips. I made several email follow ups and many calls. Not response from zoom car.
                            +1 photos
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                            not even responding for the customer email.
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                              B
                              Bhuvaneshwari sudhakar
                              from Powai, Maharashtra
                              Nov 18, 2020
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                              Its been 4 months . And they still havent refunded my money. Customer care is a waste of time. They say the same thing again and again and never look into the problem. Cheaters
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                                H
                                Harman1305
                                Nov 18, 2020
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                                Address: Zoom car app

                                Hi, we booked a car from zoom car app and for that they charged security amount of rs. 1999 extra. Which they said they wil return within a month. I tried calling zoom car and everything but no response from them.

                                Here are my details
                                Name: Navjot Singh
                                Phone no: [protected]
                                Booking Id : JPS6NARKS
                                Completed ride on 8th September 2020
                                +1 photos
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                                  kaushik ramesh
                                  from Powai, Maharashtra
                                  Nov 17, 2020
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                                  Due to the lockdown and cancellation of the flights in later half March 2020, we had cancelled our booking in advance wherein we were assured of the complete refund of the processed amount. Till date it is showing as pending and I haven't received any amount back to my account. It is been 8 long months.
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                                    S
                                    Sandeep Tavva
                                    Nov 17, 2020
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                                    Address: Visakhapatnam
                                    Website: www.zoomcar.com

                                    My refund is not coming past 3 months
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                                      Parag Bhargav
                                      from Ahmedabad, Gujarat
                                      Nov 17, 2020
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                                      Resolved

                                      Address: Ahmedabad

                                      I have booked a car from Zoomcar for 22nd May 2020 under their 100% cashback offer booking id JPS6NO9YN (In which we can cancel the book with no charge condition is there) of rs 8247.

                                      Due to the covid-19 pandemic, I have canceled my booking on 2nd April 2020 and asked for a refund. First, of all, they don't have any proper number for the after booking or cancel booking related issues. So I have emailed them regarding a refund. They said because the system down they will give a refund within 15 days. But I am not getting my refund yet. I have email so many times but not getting any response from their end.

                                      I have checked and found there are many customers who have the same issue. Zoomcar doesn't want to give any refund to its customers.
                                      Apr 19, 2022
                                      Complaint marked as Resolved 
                                      Zoomcar customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 18, 2020
                                      Zoomcar Customer Care's response                                       Hello Parag,

                                      Greetings!

                                      Please accept our apologies for the delay caused in processing the refund. Our team is already processing the refund and we will make sure that the refund is processed at the earliest.

                                      Regards,
                                      Ramya. S
                                      Nov 18, 2020
                                      Updated by Parag Bhargav                                       Hello Ramya,

                                      Thank you for your response.

                                      I want to know that, how much time I need to wait? It's already more than 9 months but still, I am not getting my refund. I can not book another car due to this issue. I am afraid that in case of any cancellation then that booking amount will also be stuck.
                                      Nov 24, 2020
                                      Updated by Parag Bhargav                                       Hello Ramya,

                                      Is there any update on it?
                                      Feb 23, 2021
                                      Updated by Parag Bhargav                                       Is there any update on my matter?
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                                        V
                                        Valan Arasan
                                        Nov 16, 2020
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                                        Booking id: JPS6NY83H, JPS6NYLG1 of Rs 7920/- and Rs 6829/-
                                        where is the money its been 5 months.
                                        Zoomcar customer support has been notified about the posted complaint.
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                                        This is the proof

                                        Refund of cancelled booking since may and june 2020 - Comment #3763749 - Image #0
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