Zoomcar Complaints & Reviews

Refunds on my car bookings with zoomcar has not completed after 2.5 months. Customer care calls are not redirected to cust care executive also. I have close to 22000 rs pending from them.

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Address: Bengalaru

Website: www.zoomcar.com

My Refund of Rs 7895 is pending since 02 Nov 2020 i.e 30 days after completion of Trip. I had completed the Trip on 01 Oct 2020. Booking ID JPS6NEXSF. I have complained many times on the ZOOM Car website. However there is no response . Please Take Necessary action for Refund of Rs 7895/- Screenshot of same also enclosed

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Zoom car refund. It has been almost 15 days over the company's refund policy..

Booking id : jps6ne10y

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Address: Benz Circle, beside Eenadu office, Vijayawada, Krishna district, Ap

Its been 2 months . And they still haven't refunded my money. Customer care is a waste of time. please go through the below attached image and solve this issue as early as possible
BOOKING ID # JPS6ND27O
REFUND AMOUNT-Rs-4299/-

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Address: 176 shanthi nagar 3rd cross street, chromepet, chennai

Dear sir,
For past three months I didn't received my cancelled trip refund and fuel refund for three trips. I made several email follow ups and many calls. Not response from zoom car.

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srafi83

Nov 23, 2020

not even responding for the customer email.

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Its been 4 months . And they still havent refunded my money. Customer care is a waste of time. They say the same thing again and again and never look into the problem. Cheaters

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Address: Zoom car app

Hi, we booked a car from zoom car app and for that they charged security amount of rs. 1999 extra. Which they said they wil return within a month. I tried calling zoom car and everything but no response from them.

Here are my details
Name: Navjot Singh
Phone no: [protected]
Booking Id : JPS6NARKS
Completed ride on 8th September 2020

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Due to the lockdown and cancellation of the flights in later half March 2020, we had cancelled our booking in advance wherein we were assured of the complete refund of the processed amount. Till date it is showing as pending and I haven't received any amount back to my account. It is been 8 long months.

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Address: Visakhapatnam

Website: www.zoomcar.com

My refund is not coming past 3 months

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Address: Ahmedabad

I have booked a car from Zoomcar for 22nd May 2020 under their 100% cashback offer booking id JPS6NO9YN (In which we can cancel the book with no charge condition is there) of rs 8247.

Due to the covid-19 pandemic, I have canceled my booking on 2nd April 2020 and asked for a refund. First, of all, they don't have any proper number for the after booking or cancel booking related issues. So I have emailed them regarding a refund. They said because the system down they will give a refund within 15 days. But I am not getting my refund yet. I have email so many times but not getting any response from their end.

I have checked and found there are many customers who have the same issue. Zoomcar doesn't want to give any refund to its customers.

Apr 19, 2022

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Zoomcar Customer Care's response Hello Parag,

Greetings!

Please accept our apologies for the delay caused in processing the refund. Our team is already processing the refund and we will make sure that the refund is processed at the earliest.

Regards,
Ramya. S

Nov 18, 2020

Updated by Parag Bhargav Hello Ramya,

Thank you for your response.

I want to know that, how much time I need to wait? It's already more than 9 months but still, I am not getting my refund. I can not book another car due to this issue. I am afraid that in case of any cancellation then that booking amount will also be stuck.

Nov 24, 2020

Updated by Parag Bhargav Hello Ramya,

Is there any update on it?

Feb 23, 2021

Updated by Parag Bhargav Is there any update on my matter?

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Booking id: JPS6NY83H, JPS6NYLG1 of Rs 7920/- and Rs 6829/-
where is the money its been 5 months.

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V

Valan Arasan

Nov 16, 2020

This is the proof

Refund of cancelled booking since may and june 2020 - Comment #3763749 - Image #0

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I tried to book a car on 15 October 2020 and had paid 2850₹ and had to cancel it. The company has promised to refund my money within 30 months but still I didn’t record my refund. My ID : JPS6NTC8L.
Please do me a favour and Male arrangements for my refund. Thank you.

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Hi,
I would like to know about my refund status against the booking ID: JPS6NVJA7.
There is no customer care number, where I can contact. I have been told via mail that I will be informed about my refund but I did not get any information yet. Its been more than 30 days according to there policy they will refund within 30days . Worst experience.

Kindly look into it and revert me back ASAP!

Thanks.

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Refund of 14000 is pending from zoomcar and their customer service is pathetic. There is no way in this world you can contact them via mail or phone number. When you select refund issue on the call, it tells that there is no booking on this mobile number and you’ve got no option to select further. What the hell is it other than booking?
These guys purposefully cancel your booking from their own side in the last minute saying that the car is under maintenance and the money is never refunded with no way to contact or ask them.

My booking ids are:- JPS6NVGAS, JPS6NVWLW, JPS6NVWLH, JPS6NV3V8, JPS6NVGAI

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Zoom car has not refunded by cancelled booking amount from more than 5 months, i have been continuously following up, they have given fake responses and customer care also doesn't have proper channel to speak to their person, they are playing with customers money and emotions!

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Nov 14, 2020

Updated by [email protected] Customer Refund due amount is Rs: 1136/- and Rs: 1268/-

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Address: BANGALORE

I had booked a ride on 19th September for the date 27th September 2020 on Zoomcar application but unfortunately due to some personal reasons I had to cancel the ride on the same day as of booking. And the total amount which I had paid was Rs.3803, post the cancellation the refund amount came up to Rs.3603 but I have not received any communication from Zoomcar regarding the refund and even there is no customer care. Its been now more than a month according to their refund policy and I have still not recieved my amount of Rs. 3603.
Can you please Kindly look into it.

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I booked a zoomcar with fuel in september 2020 sale and paid 4999₹ to zoomcar as security and 1639₹ for fuel which should be refunded to me.
Total refund amount is showing as 6638₹ Which should be processed into my account within 30 days of trip over, but its been 60 days now and zoomcar is not giving any information for my refund. When I try to contact them, they are not talking to me over a phone call, when I tried to contact them through twitter then they are just sending same line again and again, that my money is safe with them but they do not know about when will I get my money back. Now I was tired of contacting them so I'm complaining here.

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Address: Rajaji Nagar, Bangalore

We booked Zoom car on 04/09/20 and completed the trip on 07/09/2020. We had paid an advance amount of rupees 3000 which is refundable. But still it is not credited to our account. We had complaint multiple times regarding this issue. But still there is no response and the refund is not credited back.

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Address: Miyapur Hyderabad

Hi Team

I have completed 2 car bookings from Zoom car but till now refund not initiated. There is no customer care number. Customer care number is only for the current bookings but not for the other issues. I am very disappointed with the zoom service . Following are the my trip details.

Trip 1 :- 29th August 2020
Booking ID :- JPS6ND3ZA
Pending Refund Amount :- 1259

Trip 2:- 25th September 2020
Booking ID :- JPS6NANCY
Pending Refund Amount :- 1499

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2020

Zoomcar Customer Care's response Hello Sudheer.

Greetings!

We are sorry for the delay in processing your refund. Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards
Dileep
Zoomcar

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sudheer d

from Powai, Maharashtra

Nov 30, 2020

Hi Team,

Is there any update on my refund process

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sudheer d

from Powai, Maharashtra

Jan 4, 2021

Hi Zoom Car,

How many days it will take to process refund. It is very very bad support from you guys, even there is no support number to discuss on this.

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I had booked a zoomcar on September 19th and zoomcar itself cancelled my booking stating that the car had met with accident the previous day. From then on till today they have not initiated my refund of 4836 rupees. As per company policy it will take 30 days for refund to be processed. It's almost going to be 60 days and still refund is not even initiated. Zoomcar is cheating customers by taking high booking amount and cancelling the booking by stating silly reasons and not refunding the amount. This is a huge scam. Can we give a police complaint ? If we all can come together we can give a police complaint

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Nov 13, 2020

Updated by Sumanmohan Booking ID : JPS6ND2GF

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P

pmidhun

from Neyyattinkara, Kerala

Feb 1, 2021

I had booked a zoomcar for a 7-day period in 1st May paying 21, 174 rupees for the days 8, 9, 10, 11, 12, 13, 14, 15 of the month October 2020. There was a 100% refund offer for the booking.

Later I cancelled the booking on 3rd August 2020, and I was promised the refund. Screenshot attached. The refund has not got initiated until today. Request immediate attention.

Zoomcar being a market leader in the rental services, please make sure that you are committed to the customers.

Eagerly looking for the response from your side. I have contacting the customer care over the phone and Mr. Krishnan, who is the marketing head at Kerala. It's been really painful to see no response from any of these sources at zoomcar.

Zoomcar Complaints & Reviews

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