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www.zoomcar.com
2.3
Updated: May 1, 2026
Complaints 5738
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2597
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3141
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Zoomcar reviews & complaints page 113

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A
Abraham Smythe
from Powai, Maharashtra
Nov 21, 2020
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Address: Pune

I had completed a ZAP subscription on the 31st of sept, that was the day they took the vehicle away and then i lost access to the zap app

Zoomcar owes me a refund for the booking amount of 4999 rs and also the revenue earned for the days that i have rented the car out.

Its been more than a month and half and yet, no one answers my problem neither they are giving me a refund.

I would want to registed a legal complaint against zoomcar, coz i need my money back.
Zoomcar customer support has been notified about the posted complaint.
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    A
    aakash gurbani
    from Powai, Maharashtra
    Nov 21, 2020
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    We booked zoomcar for travel date 17th sep 2020, for the booking we had made a payment of the fare plus security deposit amounting to ₹5000.
    We have not been issued the refund of security deposit of ₹5000 despite several requests being made on the app and through email for release of refund.
    There is no response from zoomcar.
    Please note below booking details:
    Date of booking : 16th sep 20
    Travel date :17th sep 20
    Booking id : JPS6NEKEQ

    I request zoomcar to pls issue our refund ASAP.
    Zoomcar customer support has been notified about the posted complaint.
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      S
      Shubham Gumasta
      Nov 21, 2020
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      Address: Indore 452001 Madhya Pradesh

      Its already 1 month over and I still haven't received my Rs. 2049 refund.. I m trying to contact from 1 month continously but they only says someone will get in touch and then never responds.. Im frustrated now please help me
      Zoomcar customer support has been notified about the posted complaint.
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        G
        gurleen singh gill
        Nov 21, 2020
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        Resolved

        We have booked a car from chandigarh to delhi for date 5 oct 2020, on 27 sept 2020 and it was cancelled on 30 sept 2020. Total amount paid was ₹8656. Till now we didn't received any refund .
        Booking id- JPS6NEBBM
        Pls do the needful.
        Nov 23, 2020
        Complaint marked as Resolved 
        Zoomcar customer support has been notified about the posted complaint.
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          A
          Ashwathi Shyam
          Nov 20, 2020
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          I used zoom car on 28th October to book a car and the app requested for payment and as soon as the payment was done I did not get any confirmation email or call from zoom car I kept waiting for them and then I tried calling their customer care numbers all of them were unavailable and then after 24 hours I got a notification saying my booking was cancelled. My money is gone and during this pandemic it's something that effects you so much.. please help me
          Zoomcar customer support has been notified about the posted complaint.
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            C
            charan r
            Nov 20, 2020
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            Refunds on my car bookings with zoomcar has not completed after 2.5 months. Customer care calls are not redirected to cust care executive also. I have close to 22000 rs pending from them.
            Zoomcar customer support has been notified about the posted complaint.
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              S
              sandipdas71
              Nov 20, 2020
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              Address: Bengalaru
              Website: www.zoomcar.com

              My Refund of Rs 7895 is pending since 02 Nov 2020 i.e 30 days after completion of Trip. I had completed the Trip on 01 Oct 2020. Booking ID JPS6NEXSF. I have complained many times on the ZOOM Car website. However there is no response . Please Take Necessary action for Refund of Rs 7895/- Screenshot of same also enclosed
              Zoomcar customer support has been notified about the posted complaint.
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                V
                Vishwa Prasad
                Nov 19, 2020
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                Zoom car refund. It has been almost 15 days over the company's refund policy..

                Booking id : jps6ne10y
                Zoomcar customer support has been notified about the posted complaint.
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                  M
                  Manikanth0001
                  Nov 19, 2020
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                  Address: Benz Circle, beside Eenadu office, Vijayawada, Krishna district, Ap

                  Its been 2 months . And they still haven't refunded my money. Customer care is a waste of time. please go through the below attached image and solve this issue as early as possible
                  BOOKING ID # JPS6ND27O
                  REFUND AMOUNT-Rs-4299/-
                  Zoomcar customer support has been notified about the posted complaint.
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                    S
                    srafi83
                    Nov 19, 2020
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                    Address: 176 shanthi nagar 3rd cross street, chromepet, chennai

                    Dear sir,
                    For past three months I didn't received my cancelled trip refund and fuel refund for three trips. I made several email follow ups and many calls. Not response from zoom car.
                    Zoomcar customer support has been notified about the posted complaint.
                    View replies
                    not even responding for the customer email.
                    Reply
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                      B
                      Bhuvaneshwari sudhakar
                      from Powai, Maharashtra
                      Nov 18, 2020
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                      Its been 4 months . And they still havent refunded my money. Customer care is a waste of time. They say the same thing again and again and never look into the problem. Cheaters
                      Zoomcar customer support has been notified about the posted complaint.
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                        H
                        Harman1305
                        Nov 18, 2020
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                        Address: Zoom car app

                        Hi, we booked a car from zoom car app and for that they charged security amount of rs. 1999 extra. Which they said they wil return within a month. I tried calling zoom car and everything but no response from them.

                        Here are my details
                        Name: Navjot Singh
                        Phone no: [protected]
                        Booking Id : JPS6NARKS
                        Completed ride on 8th September 2020
                        Zoomcar customer support has been notified about the posted complaint.
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                          K
                          kaushik ramesh
                          from Powai, Maharashtra
                          Nov 17, 2020
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                          Due to the lockdown and cancellation of the flights in later half March 2020, we had cancelled our booking in advance wherein we were assured of the complete refund of the processed amount. Till date it is showing as pending and I haven't received any amount back to my account. It is been 8 long months.
                          Zoomcar customer support has been notified about the posted complaint.
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                            S
                            Sandeep Tavva
                            Nov 17, 2020
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                            Address: Visakhapatnam
                            Website: www.zoomcar.com

                            My refund is not coming past 3 months
                            Zoomcar customer support has been notified about the posted complaint.
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                              P
                              Parag Bhargav
                              from Ahmedabad, Gujarat
                              Nov 17, 2020
                              Resolved
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                              Resolved

                              Address: Ahmedabad

                              I have booked a car from Zoomcar for 22nd May 2020 under their 100% cashback offer booking id JPS6NO9YN (In which we can cancel the book with no charge condition is there) of rs 8247.

                              Due to the covid-19 pandemic, I have canceled my booking on 2nd April 2020 and asked for a refund. First, of all, they don't have any proper number for the after booking or cancel booking related issues. So I have emailed them regarding a refund. They said because the system down they will give a refund within 15 days. But I am not getting my refund yet. I have email so many times but not getting any response from their end.

                              I have checked and found there are many customers who have the same issue. Zoomcar doesn't want to give any refund to its customers.
                              Apr 19, 2022
                              Complaint marked as Resolved 
                              Zoomcar customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 18, 2020
                              Zoomcar Customer Care's response                               Hello Parag,

                              Greetings!

                              Please accept our apologies for the delay caused in processing the refund. Our team is already processing the refund and we will make sure that the refund is processed at the earliest.

                              Regards,
                              Ramya. S
                              Nov 18, 2020
                              Updated by Parag Bhargav                               Hello Ramya,

                              Thank you for your response.

                              I want to know that, how much time I need to wait? It's already more than 9 months but still, I am not getting my refund. I can not book another car due to this issue. I am afraid that in case of any cancellation then that booking amount will also be stuck.
                              Nov 24, 2020
                              Updated by Parag Bhargav                               Hello Ramya,

                              Is there any update on it?
                              Feb 23, 2021
                              Updated by Parag Bhargav                               Is there any update on my matter?
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                                V
                                Valan Arasan
                                Nov 16, 2020
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                                Booking id: JPS6NY83H, JPS6NYLG1 of Rs 7920/- and Rs 6829/-
                                where is the money its been 5 months.
                                Zoomcar customer support has been notified about the posted complaint.
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                                This is the proof
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                                  A
                                  Abdul Gaffur
                                  Nov 16, 2020
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                                  I tried to book a car on 15 October 2020 and had paid 2850₹ and had to cancel it. The company has promised to refund my money within 30 months but still I didn’t record my refund. My ID : JPS6NTC8L.
                                  Please do me a favour and Male arrangements for my refund. Thank you.
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    S
                                    suryankit saini
                                    from Powai, Maharashtra
                                    Nov 16, 2020
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                                    Hi,
                                    I would like to know about my refund status against the booking ID: JPS6NVJA7.
                                    There is no customer care number, where I can contact. I have been told via mail that I will be informed about my refund but I did not get any information yet. Its been more than 30 days according to there policy they will refund within 30days . Worst experience.

                                    Kindly look into it and revert me back ASAP!

                                    Thanks.
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      S
                                      Sumanth Srivastav
                                      Nov 16, 2020
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                                      Refund of 14000 is pending from zoomcar and their customer service is pathetic. There is no way in this world you can contact them via mail or phone number. When you select refund issue on the call, it tells that there is no booking on this mobile number and you’ve got no option to select further. What the hell is it other than booking?
                                      These guys purposefully cancel your booking from their own side in the last minute saying that the car is under maintenance and the money is never refunded with no way to contact or ask them.

                                      My booking ids are:- JPS6NVGAS, JPS6NVWLW, JPS6NVWLH, JPS6NV3V8, JPS6NVGAI
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        J
                                        [email protected]
                                        from Mumbai, Maharashtra
                                        Nov 14, 2020
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                                        Zoom car has not refunded by cancelled booking amount from more than 5 months, i have been continuously following up, they have given fake responses and customer care also doesn't have proper channel to speak to their person, they are playing with customers money and emotions!
                                        Zoomcar customer support has been notified about the posted complaint.
                                        Nov 14, 2020
                                        Updated by [email protected]                                         Customer Refund due amount is Rs: 1136/- and Rs: 1268/-
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