Zoomcar Complaints & Reviews

We booked zoomcar for travel date 17th sep 2020, for the booking we had made a payment of the fare plus security deposit amounting to ₹5000.
We have not been issued the refund of security deposit of ₹5000 despite several requests being made on the app and through email for release of refund.
There is no response from zoomcar.
Please note below booking details:
Date of booking : 16th sep 20
Travel date :17th sep 20
Booking id : JPS6NEKEQ

I request zoomcar to pls issue our refund ASAP.

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Address: Indore 452001 Madhya Pradesh

Its already 1 month over and I still haven't received my Rs. 2049 refund.. I m trying to contact from 1 month continously but they only says someone will get in touch and then never responds.. Im frustrated now please help me

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We have booked a car from chandigarh to delhi for date 5 oct 2020, on 27 sept 2020 and it was cancelled on 30 sept 2020. Total amount paid was ₹8656. Till now we didn't received any refund .
Booking id- JPS6NEBBM
Pls do the needful.

Nov 23, 2020

Complaint marked as Resolved

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I used zoom car on 28th October to book a car and the app requested for payment and as soon as the payment was done I did not get any confirmation email or call from zoom car I kept waiting for them and then I tried calling their customer care numbers all of them were unavailable and then after 24 hours I got a notification saying my booking was cancelled. My money is gone and during this pandemic it's something that effects you so much.. please help me

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Refunds on my car bookings with zoomcar has not completed after 2.5 months. Customer care calls are not redirected to cust care executive also. I have close to 22000 rs pending from them.

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Address: Bengalaru

Website: www.zoomcar.com

My Refund of Rs 7895 is pending since 02 Nov 2020 i.e 30 days after completion of Trip. I had completed the Trip on 01 Oct 2020. Booking ID JPS6NEXSF. I have complained many times on the ZOOM Car website. However there is no response . Please Take Necessary action for Refund of Rs 7895/- Screenshot of same also enclosed

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Zoom car refund. It has been almost 15 days over the company's refund policy..

Booking id : jps6ne10y

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Address: Benz Circle, beside Eenadu office, Vijayawada, Krishna district, Ap

Its been 2 months . And they still haven't refunded my money. Customer care is a waste of time. please go through the below attached image and solve this issue as early as possible
BOOKING ID # JPS6ND27O
REFUND AMOUNT-Rs-4299/-

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Address: 176 shanthi nagar 3rd cross street, chromepet, chennai

Dear sir,
For past three months I didn't received my cancelled trip refund and fuel refund for three trips. I made several email follow ups and many calls. Not response from zoom car.

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S

srafi83

Nov 23, 2020

not even responding for the customer email.

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Its been 4 months . And they still havent refunded my money. Customer care is a waste of time. They say the same thing again and again and never look into the problem. Cheaters

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Address: Zoom car app

Hi, we booked a car from zoom car app and for that they charged security amount of rs. 1999 extra. Which they said they wil return within a month. I tried calling zoom car and everything but no response from them.

Here are my details
Name: Navjot Singh
Phone no: [protected]
Booking Id : JPS6NARKS
Completed ride on 8th September 2020

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Due to the lockdown and cancellation of the flights in later half March 2020, we had cancelled our booking in advance wherein we were assured of the complete refund of the processed amount. Till date it is showing as pending and I haven't received any amount back to my account. It is been 8 long months.

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Address: Visakhapatnam

Website: www.zoomcar.com

My refund is not coming past 3 months

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Address: Ahmedabad

I have booked a car from Zoomcar for 22nd May 2020 under their 100% cashback offer booking id JPS6NO9YN (In which we can cancel the book with no charge condition is there) of rs 8247.

Due to the covid-19 pandemic, I have canceled my booking on 2nd April 2020 and asked for a refund. First, of all, they don't have any proper number for the after booking or cancel booking related issues. So I have emailed them regarding a refund. They said because the system down they will give a refund within 15 days. But I am not getting my refund yet. I have email so many times but not getting any response from their end.

I have checked and found there are many customers who have the same issue. Zoomcar doesn't want to give any refund to its customers.

Apr 19, 2022

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2020

Zoomcar Customer Care's response Hello Parag,

Greetings!

Please accept our apologies for the delay caused in processing the refund. Our team is already processing the refund and we will make sure that the refund is processed at the earliest.

Regards,
Ramya. S

Nov 18, 2020

Updated by Parag Bhargav Hello Ramya,

Thank you for your response.

I want to know that, how much time I need to wait? It's already more than 9 months but still, I am not getting my refund. I can not book another car due to this issue. I am afraid that in case of any cancellation then that booking amount will also be stuck.

Nov 24, 2020

Updated by Parag Bhargav Hello Ramya,

Is there any update on it?

Feb 23, 2021

Updated by Parag Bhargav Is there any update on my matter?

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Booking id: JPS6NY83H, JPS6NYLG1 of Rs 7920/- and Rs 6829/-
where is the money its been 5 months.

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Valan Arasan

Nov 16, 2020

This is the proof

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I tried to book a car on 15 October 2020 and had paid 2850₹ and had to cancel it. The company has promised to refund my money within 30 months but still I didn’t record my refund. My ID : JPS6NTC8L.
Please do me a favour and Male arrangements for my refund. Thank you.

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Hi,
I would like to know about my refund status against the booking ID: JPS6NVJA7.
There is no customer care number, where I can contact. I have been told via mail that I will be informed about my refund but I did not get any information yet. Its been more than 30 days according to there policy they will refund within 30days . Worst experience.

Kindly look into it and revert me back ASAP!

Thanks.

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Refund of 14000 is pending from zoomcar and their customer service is pathetic. There is no way in this world you can contact them via mail or phone number. When you select refund issue on the call, it tells that there is no booking on this mobile number and you’ve got no option to select further. What the hell is it other than booking?
These guys purposefully cancel your booking from their own side in the last minute saying that the car is under maintenance and the money is never refunded with no way to contact or ask them.

My booking ids are:- JPS6NVGAS, JPS6NVWLW, JPS6NVWLH, JPS6NV3V8, JPS6NVGAI

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Zoom car has not refunded by cancelled booking amount from more than 5 months, i have been continuously following up, they have given fake responses and customer care also doesn't have proper channel to speak to their person, they are playing with customers money and emotions!

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Nov 14, 2020

Updated by [email protected] Customer Refund due amount is Rs: 1136/- and Rs: 1268/-

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Address: BANGALORE

I had booked a ride on 19th September for the date 27th September 2020 on Zoomcar application but unfortunately due to some personal reasons I had to cancel the ride on the same day as of booking. And the total amount which I had paid was Rs.3803, post the cancellation the refund amount came up to Rs.3603 but I have not received any communication from Zoomcar regarding the refund and even there is no customer care. Its been now more than a month according to their refund policy and I have still not recieved my amount of Rs. 3603.
Can you please Kindly look into it.

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 113

Not getting refund of deposit since two months.

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Money refund

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Refund not received - JPS6NEBBM

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Booking cancelled and refund not received yet

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Refunds on my car booking with zoomcar has not completed after 2.5 months also

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Refund - Booking ID JPS6NEXSF

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Refund amount not received vishwa prasad

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I did not get my refund of Rs. 1999 from zoom car

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Refund of cancelled booking since may and june 2020

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Refund not received for my 2 bookings

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I am complaining regarding my Refund amount of a Ride

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