Zoomcar Complaints & Reviews

As I have complaint earlier about my issue and it has not been resolved till yet. the complaint id was jpsc3sbu.
kindly look into the matter....

Hello Zoomcar, I am from Jaipur and need to book a zoomcar for tomorrow but as my documents are still not verified I am not able to book it. I have uploaded my documents around 24 hours earlier but they are still not verified. So I request you to please verify them ASAP.
Hoping for a quick reply from side and that you will resolve this issue soon....

I have booked a car on May 1st, 2022 and after using it for about 10 hours I returned without any damage or anything. And I haven't opened the app till now, but as I opened suddenly two days ago, in that app it was showing that to pay an amount of 20, 000/- as inconvenience fee out of nowhere. And we are sure that we are not at all responsible for any such type of payment. And also there was not even a single message about that until now....

I booked a mahindra thar on zoomcar from 21th february to 26th february, booking id: jpsnc87n7. After reaching a car location with my family, i couldn't find the car, so i called the customer care, they said the car is not available at the moment, asked to choose another car, i paid for mahindra thar, please find the attachment, i attached the screenshot, while booking the car. It was midnight at 12 am, we and the baby were left in the...

I booked a Maruti S-Cross on zoom car from 23rd March to 24th March, booking id: JPSNCWC84. I left the car with 100% of fuel in the car. As per policy, for excess fuel left, I will be refunded at the end of the trip. Started the car with 30% of fuel and left the car with 100%, so I should get the refund of 70% but they have not yet initiated, and couldn't get any proper response from their side. The only way to contact them is through a chat,...

I booked a Maruti Ertiga Hybrid 2023 zoom car from April 1st to April 5th, booking id : JPSNCHDSC and spent 2010 rupees for the fast tag which is absolutely refundable, I uploaded all the bills in the bill section but they have not yet initiated the amount. Also for the same booking, I tried to extend the booking but I couldn't extend the booking as the app shoots an error and spoke with the customer care couple of times in between the...

My licence has been blacklisted over a ride from 2020 which was cancelled from Zoomcar’s end. No terms were flouted. Tried to book a Zoomcar in 2022. As soon as I reached the payment page, it showed that my license has been blacklisted. Tried again this year, the issue continues. No help from the Zoomcar support....

My car no MH43BU1325 I got my car without unlocking by zoom app I got directly from zoom host after completing the trip I returned the car to my zoom host at 1:50 am he told he raised the ticket to end the trip (ticket id[protected].but it is not ended I geeting fine charges.

Below is the image of my car meter board in it time is when I returned the car...

Hi,

We not like your services for partner we need to remove ur all device from car by today only else I will put complaint in consumer forum because from last 1 month we suffer my car battery drain 3 times no one comes to help no one pickup call on service center even my all tickets are open as same no one replying properly all kind of promises are failure from zoom side. When you guy need tie u send person same day to put...

I Karan Patil have booked zoom car on 29 March 2023 for utilising services for the period 12 April 2023 to 13 April 2023.

My login I'd details are:-
I'd: [protected]@gmail.com
Mobile: [protected]

Car booked: Ertiga MT Diesel

Car owner name: Pawan Bamne

Address of collecting car to start journey:
Sunny Garden, Wing A/B, Sector 20C, Sector 20, Airoli, Navi Mumbai-...

I have uploaded all my required documents. my Aadhar and my photo are being rejected for no reason. I have uploaded it multiple times but it kept rejecting 3 times. And I could not contact any customer service on this anywhere....

We are extremely disappointed with the service provided by Zoomcar during our last trip. We returned the car to the host at around 1:52 pm after filling the fuel, and have provided a screenshot of the bill as proof. However, due to a technical issue with the app, we were unable to end the trip on the app despite being at the same location from where we picked up the vehicle. To our surprise, we received a message about a late fee charge and...

Hi i uploaded all documents and voter I'd before 9 days and after two times I complained today I got a message from zoomcar that my profile is rejected due to address proof issue and they said to upload aadhar
Today I uploaded aadhar and another selfie also
And I have a trip on Sunday, I should book zoom car
Now please approve my verification as soon as possible so that I can book the car
And I can travel on...

Took all the amount and now my profile not getting verified saying documents not cleared and while cancelling charging half the amount what kind of scam you are doing its very urgent as my booking is for tomorrow...

I had a booking on Mar 8th. When I tried to extend the trip, the application errored. I contacted customer care immediately and they suggested to raise a dispute which I did during the trip itself. But later I was fined hefty late fee and even though I raised several tickets to reduce the late fee stating about the application error and the ticket I raised during the trip, they closed the tickets immediately and started sending me notifications...

I had booked a Zoomcar on 9th April in Bangalore. A day before my booking I get a notification saying the host has cancelled my booking. I was unable to cancel or change the booking, and the app still shows it as an upcoming booking. I am unable to get help from their app as it doesn't recognize the booking when I'm trying to get help and none of the customer care numbers work.
Booking ID : JPSNC3OJ8...

I have booked the zoomcar for 7 April from 4am to 5pm
I reached the location for pickup but the car was unavailable, The start time was from 4am. At 4:21 I got the message from owner at zoomcar that the car is not available. After reaching the location it was really a torture thing as all my plan got cancelled as it was booked for some emergency purpose. I faced a lot of trouble and had to bear great expenses since I came really far...

I had booked a car on 8th April. When I picked up the car, it was 0% fuel level. I was not aware of the new processes. The car host asked me to upload any picture of the odometer as the fuel level is 0. So I uploaded a photo and did the same while returning the car, as I have returned the car in 0% fuel level.

The same has been filled in the start and end trip checklist as well.

Now zoomcar is asking me for a...

I had booked a car on 8th April. When I picked up the car, it was 0% fuel level. I was not aware of the new processes. The car host asked me to upload any picture of the odometer as the fuel level is 0. So I uploaded a photo and did the same while returning the car, as I have returned the car in 0% fuel level.

The same has been filled in the start and end trip checklist as well.

Now zoomcar is asking me for a...

Hi team, we have purchased used car from ZOOM car dealer and were assured to provide NOC for transfer of ownership and interstate. However we were not provided with any NOC . Our dealer spinoo cars are continuously following up and we’re not able to get it . Please help...