Zoomcar Complaints & Reviews

Respected sir/madam, I have been kept two accounts at zoomcar one was [protected]@gmail.com [protected] this account kyc profile not verified, , , but previous I have done one booking on that but suddenly profile again didn't verified showing on the top so I try to delete or profile update not working and contacted zoomcar customer care no use so I created another number [protected] [protected]@gmail.com and profile also verified and first booking done on the date of 09/09/2023 booking I'd JPSNIIOFD trip was scheduled at 13/09/2023 suddenly after two days booking was cancelled in that they have been mentioned that your using multiple accounts and due to suspicious account your account was blocked and your driving licence is blacklisted but there is only one account Is in active which one is blacklisted by zoomcar so my important program are getted problem due to zoomcar so they must reply and reverse what they made resume to book the vehicle so please take action upon them and supporting documents will be attached.
Thanking you
yours faithfully
Mr Ashwin

Not able to book the vehicle total nonsense

Respected sir/madam,
I have beeen requested to close my account zoomcar not closing the account please take action [protected]@gmail.com

I have done a booking with zoom car on 30/08/202023 and paid Rs 8322.
After few hours I cancelled the booking and I can see on their app that refund was initiated which was suppose to be credited in 5-7 days but I haven't got the refund yet. The worst thing is their customer support is pathetic and they are is no way to reach out to them over email or call.
I am not sure how to get in touch with them to get the refund.

Respected sir/madam,
I have been booked car at zoomcar self drive rental on the date of 09/09/2023 trip was scheduled at the date of 13/09/2023 before that trip starts they have been cancelled at 11/09/2023 and has been said that you have been identified as suspicious account and dl was blacklisted while asking that they have been said that that I have multi accounts but I am accepting that but I have been booking order is first on this app previous number which I was opened account number has been changed and I try to delete the additional account but they didn't delete account simply they have been cancelled my booking and blacklisted so please solve this problem.and not proper response from zoomcar please take action

Have uploaded my dl and id multiple times still it is getting rejected.
Kindly help in approving it since i have an active booking on friday.

I want to terminate zoomcar host programme. I want to withdraw my car i.e. Alto 800 WB 74AS6583 from today onwards as my car is not in running condition and it is at Garrage and after that I have decided to sell my car. My customer is ready to purchase my car. So my car can't serve any longer at Zoomcar host programme.
Hence I want to withdraw my car. Kindly do the needful and process my request.
Thank you

I am a regular user of zoom cars but recently my dl has been blacklisted for no reason, no details about the reason . No response from coustomer care .

Mail id is [protected]@gmail.com

Booking ID: JPSNICW10
Date of booking: 1st Sep 2023

1. Just an hour before the pick up time, host 1 said the car has gone for service and it is not available.
2. I was rushing for a business meeting. So, I wanted to cancel the booking and find out other way to go. But Zoomcar would give only less than 50% refund
3. So, I decided to book alternate car as zoomcar suggested and booked another car.
4. Host 2 did not respond directly, instead he had his mother talking to me without any clue for long time. Finally, he spoke and said the car is not available.
5. By the time it happened the original pick up time has crossed and now zoom car would not refund any and still recommend to book alternate car.
6. I had no time to play around and so made other arrangements outside zoomcar for my trip.

Finally, the total money I paid for the booking is gone, not because of my choice, but because of your service.

All along this scenario, I was trying to reach out to your customer service, but no use. Your chat service is useless and complete non-sense.

Finally, your WhatsApp link for feedback is also fake. All along it was very clear you take money, but doesn't want to get contacted by any means. I have had hard time dealing with the customer service personnel in the past, but never has experience such a situation, not even able to contact.

Today, i booked a car with zoom car and money is deducted from my bank account. Now, host is denying for the car and zoom car support is not working I tried several times.

I have booked a zoom car & uploaded the do & UIDai details as required still the profile verification is pending & am unable to contact customer care of zoom car

Advise the time needed for profile verification

Hi it has been more than 22 days and I have not received the refund and there is no response from support.

Booking id JPSNCNW68

Hi team,

We have booked zoom car on 1 St sep.
Unfortunately booked mobile got stolen.now unable to extend the trip and end the trip ...car got by the zoom car team...now we can't able delivery the car to host or not able connect with zoom car people...

Pls help me this on priority

Zoom car booked contact number: [protected]

I booked an Ertiga car from Zoomcar in coimbatore for a period of three days from 10 aug 4 pm to 13 aug 11 pm and made a complete payment upfront of 11877 . I was getting messages from Zoomcar about the car till 3 pm on 10 aug, and they were requesting me for extension also . However when I reached the pick up site I could only then contact the Zoomcar owner of the car, and he very carelessly said that his car was not available . I was in an unknown city, I took a cab to reach the spot where I was to collect the car . And at 5.30 pm, I get a message ge from Zoomcar that owner has cancelled the car and I can choose another car . Another car was not even available the same day ad it was charging 19000 plus . I got stuck and had to pay for my stay and another car from onroadzs for an amount of 15500 . I was told that I would get a refund within 3 days . However even after 18 days I am still waiting for my refund . If this is the way a brand like zoom car treats the tourists, how will tourism flourish in our country . Zoom car should pay compensation for mental harassment and the delay in paying the refund .

I booked a car on rent through Zoomcar App. But it was not in working condition and I couldn’t drive it. Host asked me to end the trip without even driving. Car was dropped off at the same location where it was picked up from. Request you to issue full refund of money paid to you, since car was not used and I was asked to end the trip by the host (within 1 hour of trip start time). Booking duration was 10 hours. But trip was ended within 1 hour and car was dropped off.

My trip is starting in 1 hour but documents are still not verified yet. Can you complete the verification ?? Or refund my money back

Issue -
I took the car from the host at Jaipur airport and drove it to Raja Park, Jaipur. I stopped for a minute and then it stopped starting. I tried to start it for 30 mins but the engine ignited and then the car stopped automatically. It happened more than 50 times, and I was stuck there for an hour.
I called ZoomCar customer support, and they said they would send the ground team for help but none of them came. Later, they asked me to handover the car so that they could issue a refund. I called the host but he said he was out of town and asked me to drop the car at a location. I dropped the car at his asked location and he picked it up after 2 days.

You can check the measurement units that you install in the car (like GPS etc). I couldn't drive the car due to this issue and reported the issue immediately.

I had to face a lot of challenges due to the aforesaid problem and your team promised me to refund the booking amount after ending the trip but now they are playing over email and lack courtesy and empathy. Worst experience ever.

Booking ID: JPSNC9G8A

Its been long months and still my profile is pending to verify, I Uploaded my Driving licence and all required documents, my mail id is [protected]@gmail.com kindly look into it and take action necessary.

Vehicle was collected on 18th August, and after 150 kms from Bangalore.. there was a breakdown due to some clutch plate issue and vehicle was not moving forward.. we have already filled the tank before leaving Bangalore.
We called customer support and after 2 hours they picked the call and reported the issue and taken the vehicle back.
They told they will refund basis unused hours along with petrol charges.

Now there is no proper response from zoom car and everytime I m calling customer support, they are asking 48 hours which is already exhausted.

I need my refund for booking charges and petrol expenses.

I have booked the vehicle from Zoom from 12th August to 14th August. i went to pick up the vehicle on 12th August 7 am . after check-in the app and try to start the vehicle its not started. immediately informed to the host regarding the issue. he suggested me to push the vehicle it will start may be battery went down. i told him i am alone how can i push the vehicle that too i am travelling to hill stations if the vehicle gives trouble in middle of journey then it will became a problem. so i requested to host canceling the booking he agreed for that.. so i am unable to find the cancelation option in Zoom for this i am trying to reach Zoom car customer care but unfortunately i am unable to reach them. so i ended up the trip. please help me to get full refund from Zoom car.