Zoomcar Complaints & Reviews

I have been trying to delete my zoomcar account and my private details such as driving license (Dl) and mobile number stored in it.
Zoomcar has told me that they don’t have any such policy and once my dl is uploaded, it is permanently stored in their server.
I have the fundamental right to privacy and should be given the right to decide what can be done with my private details.
As zoomcar has been into data breaches before I don't trust them with my data anymore

Today I booked through Zoomcar. Booking ID: JPSNCE2A8. The booked car Maruti Ritz from 2PM to 10PM on 10th of June, 2023. When I reached the card parking as shown came to know that the car is breakdown and can't take it. Called the customer care no[protected] couple of times and the assistant told me to cancel the booking after 2-3 mins. I cancelled the booking after 20 mins and came to know, the whole money is gone and will not get it returned.
ZoomCar killed my day, spend 500 Rs as Auto Fare to reach the spot, the whole plan got messed and finally they are cheating my hard earned money and their service desk is saying they can't do anything.

I have booked a car in Zoomcar on 19 May with booking ID JPSNC0VGZ. (KWID 4948).
I reached the pick up place and tried to locate the car. Car was not there. Then I called the host. He didn't answer my call. Then I called the Zoomcar helpline. A lady picked up the call and said that the car is in some other place and rudely said that I have to go to the new location and collect the car. I have planned everything for the weekend and then the lady asked me to go to some other place and collect the car else she will cancel the booking. Reckless behaviour from Zoomcar folks. I don't want to spoil my weekend. With no option I took my own transport and navigated to the new place. Car is located at the place. Car is very dirty and untidy. Back glass is broken and a lot of scratches and dents are on the car. When I contacted the zoomcar helpline, a new lady asked me to clean the car and use it. I had no option. I have to take the car as it's already late. When I tried to unlock the car it was not getting unlocked. When I tried to contact zoomcar, the helpline call was not getting connected as I seem to have crossed max no of times to connect to zoomcar.
I wrote couple of mails to zoomcar and they said they will get back to me in 48 hrs and its been 11 days and there is no response from them.

I am a regular zoomcar user . My account was blacklisted for no reason and there was no contact number.i already sent the mail but in reply i got that the mail facility wss shut down what can i do ..

Email [protected]@gmail.com

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.

I rented a car from 24th of May to 28th of May. While the car came with Fastag, it was blacklisted and did not work. I called up Zoomcar customer care and they had asked me to pay the tolls in cash and they promised to reimburse all of it along with the penalty.

After ending the trip, I submitted a ticket for Fastag refund on 29th of May at 10:30 am. However, to my disappointment, after 4 days, there is no progress in the refund process.

In addition to the above, I took the car with 0% fuel and returned the car with 100% fuel, I will have to get a fuel refund as well, which is also something I have not received so far.

Ticket numbers are 1413937 and 1415251

Trying to unlock the car as it is showing no. Of attempts exceeded and contact customer care, but customer care not reachable

We got a horrible car which broke down multiple times.
The engine started stalling and stopping. Even in the middle of the highway. We could not even use the AC. In the end, we could not even reach where we wanted to go
I called the customer support when it stopped in the middle of the highway and they told me to get it repaired at a local mechanic and upload the bill. I did that with great difficulty and uploaded the bill of ₹3030. The car was at the mechanic for 4 hours. Previously, the service centre rep told me that they will extend the time but they did not do that and only claimed to be able to extend the booking by 1 hour ("as a favour") . I still dropped the car at 8 as discussed and then I was charged a late fee.

It's been over 10 days and I've neither gotten a refund of the booking amount (₹4070) neither a reimbursement of the mechanic bill (₹3030) or the toll (₹170) and instead a late fee of ₹210 is further being asked from me. It is honestly ridiculous at this point.

I have already sent them multiple mails and messages on Twitter to follow up not haven't gotten any response.

Hi zoomcar,
My name is vaishnav and my email id is vaishnav.sable.[protected]@gmail.com earlier i was using this email id with my brothers driving liscense
But now I uploaded my driving liscence and all documents. And that got verified also
Then what is the reason for showing my account is blocklisted ?? Please let me know and resolve my problem
Thanks,
Vaishnav

I had made a booking on 8th December 2022 (Tata Nexon 2018 - Booking ID: JPS69PVZN | KA03AG1565). The app shows "Bill Cleared" for the booking (as seen in attached image).

But, the app is also asking to "Clear outstanding of ₹558" for the same booking (as seen in attached image).

When I go to pay the amount, the app shows a "Cannot find booking_id" error message (as seen in attached image).

Due to this, my current booking is being blocked from proceeding.

Please resolve this complaint as soon as possible.

My booking was starting from 8 pm on 23.04.23, but when I picked up my car, there was a drop off another booking, so the condition of car is not good, but I started my journey . On 24.04.23, during the journey, there was a breakdown in the car, and the cost ofaround 9175 was paid by me.So kindly pay my amount that is used in repairing. I attached the bill. I complained lots of times my booking was completed on 26.04.23, but more than 30 days had gone no response from zoomcar.Kindly refund my amount as soon as possible.
Booking id JPSNCY5E3

I had booked a car on Zoom car by making a payment of 27, 748/- on 17th of May 2023, I had to pick the car up on 21st of May, On 20th may i got to know that my booking was cancelled, and i got the message that the amount will be refunded. But till date i have beening trying to contact the customer care to resolve the issue but i am unable to contact as there is no other way except through chat bot. The chat bot is just raising a ticket but no action is being done on the ticket. I complaint ticket number are 1412345 & 1413318. I dont know how to contact the customer care directly and resolve my issue as its more 8 days since i am facing this porblem.

From 28th march vehicle no. MH48S2146 has not return to me till now.. and dont know the status of vehicle just 5 days ago came to know its in kandivali garrage.. but garrage guy is denying to return vehicle ... he is saying there is outsatanding amount from zoomcar so he wont return the vehicle... i dont know anything i want my car back with 2 months whole downtime refund

I booked a car from Zoomcar on last Saturday I.e. 20th March 2023, my car an third party owner car get touched and we both got a dent on the car with few cracks. I had an insurance from Zoomcar and the host car damage covered in it. But the third party is also asking for damage reimbursement and I wanted to claim third party insurance claim via car insurance that I was driving. I reported the issue to Zoomcar portal but it’s been two days...

I booked a Zoomcare for 25th March 2023 at 9:30 am and the drop-off was supposed to be on the 26th of March, 2023 at 6:00 pm from Guwahati, India.

The attached file shows the booking details clearly.

When we reach the pick-up spot, I open my Zoomcar mobile application to start the trip, the booking details show up as

Pick up - 25th March 2023 - 10:30 pm
Drop-off - 27th March 2023 - 6:00 am

Please review the attached file below.

When I tried calling the Customer Support team, the Support Executive provided me with a WhatsApp number and asked me to share the first booking confirmation that I had received from Zoomcar

After making us wait for 30 mins in the scorching heat, there was no response from them.

I tried calling the Customer Support team again, and this team acknowledged that there is a discrepancy on Zoomcar's end and promised me that they will cancel the booking from their end and refund the amount within 7 working days.

I clearly mentioned, no matter what, I will not manually cancel the booking on my end and Zoomcar will need to cancel it because the issue is on their end.

The situation happened on the 25th of March 2023, and today as I write the complaint it is the 27th of May, 2023 and there has been no refund from Zoomcar.

To add to the inconvenience, the booking still shows that I need to select another car and the booking is not cancelled (file attached below).

Upon checking the terms and conditions of the refund policy, I see that it takes about 30 days to process a refund (proof attached below), whereas, I was told that I will receive my refund in 7 days by the Customer Support Team.

I have tried contacting Zoomcar Support 4 times after that from different numbers but every time I am put on hold because apparently, all their Customer Representatives are busy assisting other customers.

Therefore, I would like to raise a serious complaint to Indian Consumer Complaint Forum and request the esteemed team to look into this matter and serve justice to its citizens who are being robbed this way.

I look forward to a response from the concerned team eagerly.

Other Details:

Name of consumer used for booking - Siddharth Roy Choudhury
Booking ID/Number -- JPSNCWIGS
Booking Date: 21st March 2023
Payment method -- Online

I booked the zoomcar for my trip on 15th may to 20th may. But when I reached at the location to get the car, i found that the car was severely damaged, the car had it headlight broken severe scratches and dents on all side of the car.I tried reaching out the zoomcar but nobody responded, i also requested the host to cancel the car for which i was denied also.
Later i had to cancel my booking of the car because i had booked it for a long road trip for 5 days and looking at the car no one would thought of taking that car. With great disappointment i had to cancel my booking without even unlocking the car and starting the trip. After that i have been trying to get my refund from zoomcar but nobody is responding and neither showing any concern with my issue, i have paid a big amount for my booking. Please look into my concern and help getting my refund asap

My car was rented on 17th Dec, & met with accident on the same day & there was complaint registered in uttungarai against the renter & I didn't get any help from zoom car, got call from police station that my car got accident, I had called n number of time to zoom car there was no response they kept on telling me that legal team is working on that, after waiting 9- 10 days, i released my car with my own money, filed petition against zoom car for the compensation, but didn't get any response, today I have got legal notice from 3rd party who met with an accident on 17 th Dec for claiming her compensation which is against me, according to zoom car host agreement, it's the driver & zoom car is responsible

I cancelled the booking more than 24 hours before start time but cancellation charges were still levied. According to the policy, I should get 100% refund but I received only 50% refund. I should get ₹15403 refund amount instead of just ₹7088. I've been waiting for over a month now and still haven't seen any progress in the refund process.

I booked a car when i reached at the host location he told me car is not available as it is on ongoing trip so I contacted zoomcar customer care number they told me to do cancelled the booking and i will be getting refund within 6 hour now its almost 48 hour done I haven’t received the refund and when i am calling customer care and sending mail. No one is answering and giving revert.

I booked a car but I couldn’t very my credentials. I paid full among so wanted to get refund. I tried but error mess Popped up to try again later. I tried several time but wasn’t able to proceed further. Later when i tried to cancel the booking full amount was deducted! I need some answers but couldn’t find any.