Zoomcar Complaints & Reviews

Dear sir,

I ended my zap subscription for Renault kwid KA03 AH 6236 on September 30th 2020 Till now ( 12/october/2020) they did not do the final settlement and or at least my caution deposit amount, I'm getting those template emails for all my queries. saying they will process it at earliest, moreover, they said their TAT is 5-7 days from the date of handover.

From the toll-free number also they removed the...

I have booked zoom car for one day on 7th September in Vadodara, Gujarat. My booking id is JPS6NARKS. It's been more than a month and I have not received any refund yet. And Zoomcar's customer service is worst than anything I have ever seen.
If you could check and see my refund status then kindly update me at [protected]@gmail.com....

My booking ID is JPS6ND9QA. Its been a month since I cancelled my ride and I did get my refund. What you guys are doing? I need my money asap. I am in need of money. Please refund it asap....

There is hidden pre-authorization on the zoom car app without which they will not allow customer to book a car and using it they do unauthorized deductions on the credit card?

I had tried calling customer care regarding my issue and since i didn't hear back from them i had to mark the transaction as disputed.

Bank has refused to help in this regard as zoom car had an inbuilt pre-authorization and bank requested...

Hello Sir, I want to file a compliant against Zoomcar.I book a Zoomcar with fuel, when I pickup the car fuel tank about 10% filled.I add about 44.79 liters fuel of amount 3500.As I booked Zoomcar with fuel, they should provide me already full the fuel tank or retrun my 3500INR immediately after end of my trip.As I see on social media there is a lot of compliant about this matter.Everyone suffer from this problem. Please check it and solve...

I haven't received my refund from past so many days. Each time they replied with the same message we are in the process of refund and will notify you shortly. That day didn't yet came. How much more time I have to wait for my miney. Now it's high time. Can't you see how many complaints you are receiving day by day?? Why don't you work on it....

One of my booking was completed and an amount was due from the company of 1194. Also i made another booking which i cancelled and was assured 100% refund of 4348. none of them has been cleared. the completed booking is from 23rd Aug and the other is from 9/25....

I made a booking with zoomcar in April 2020, for 4th October 2020, ID : JPS6N1U47
where they had mentioned that at any given point if we cancel the booking, before travelling dates, the whole amount will be refunded.
Due to some reasons, we cancelled our trip in June 2020, since then we are waiting for our refund, but the company is not responding even. In earlier days, they responded and said it will be done in few days,...

I have not received my refund which is to be paid by Zoom car, there is no number to call them at the initial stage they told to wait 14 days but it's been 4 months I didn't received the refund from them...

I have done my booking on 12 september it's been almost a month but I am not still get my refund back. Refer screen shot for details...

My refund for two bookings made on 29th aug and 1 september 2020 with zoomcar has been pending for more than 40 days now.I have raised the same issue with the support team for Zoomcar but there is no reply from them.Below are the booking id for two bookings i made:

Booking id-JPS6NDFE8-pending refund of Rs 4952
Booking id-JPS6NAIHI-pending refund of Rs 2821

Please look into this issue.It was my first experience...

I’ve subscribed to zoomcar for a month which requires a refundable security deposit of ₹5000 at the time of subscription. I’ve returned the car in the condition that it was given to me. It has been two months since i returned the car. There is no word of refund. I’ve sent many follow up mails but of no use. Whats More pathetic is, even the customer care number is always out of order....

Refund not received, it has been 3 months how many days required for the refund
Booking id JPS6NPH3T...

I had made a booking with Zoomcar ( Booking ID JPS6N1X4O ) in May 2020 and had to cancel the same 3 days before the trip due date due to some circumstances.
Zoomcar However hasn't processed my refund yet even though it's been more than 4 months.
This is seriously sad that a company like Zoomcar is doing this to its clients. Attached is the screenshot...

Hello Sir/Madam,

It's been more than days since my trip got completed but still my security deposit and fuel amount not yet refunded. I have sent multiple mails to support team but no reply from them. I tried reaching all the contact numbers but they have removed to option to talk to the executive for help.

Can you please look into this.

Booking No: JPS6NAKBT...

I have booked two trips from zoomcar, they took deposit but now after repeated messages on their app they do not respond. Refunds are pending for more than a month but they do not respond. There is no way to contact them on phone or mail. I am attaching screenshot of both the bookings showing refund amount in their app. Very unprofessional company....

Hiii Team,
This really disappointing that i made 2 bookings on the 10th Aug and were cancelled and its abt 10th oct now i havent received my refund of 3191 please help in refunding the amount as i want to make the bookings but will only proceed furthur if i get the Refund

Booking Id:JPS6N0YVK
Booking Id;JPS6N0YDD

Regards
Vasu...

Hi Team, I have been sending mails since June 2020 to reimburse the advance of Rs.5000 but I have not received yet. I could not reach on the Support phone number. I received phone calls in between but no one helped me due to Covid situation. Is there anyway i can get contacted with you and get an update????

my email id is [protected]@gmail.com...

I was booking a zoomcar on 11th sep but due to certain technical issues the booking couldn't be done but the money was debited from my credit card. I have made numy calls to zoomcar regarding the refund but haven't been able to get any help. Please I want my refund back asap. It's an emergency....

I have booked zoomcar on 28th May 2020 with Booking ID:JPS6NYKKL

It has been more than 4 months of my bookings on Zoomcar, and the refund has not been initiated for my bookings

I have been told several time on the phone that it will be processed within a week or so. But I have waited several weeks now.

The total amount to be refunded is INR 1, 709 for this booking. Please look into....