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www.zoomcar.com
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Updated: Mar 23, 2026
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R
Rajesh kosana
Oct 19, 2020
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Website: Zoomcar.in

We booked an car and it was cancelled but the refund amount not credited to my account. It was almost 6 months still we are following up with zoomcar.
Booking ID : JPS6NYJ0J
Cancelled on : 26 May 2020
Zoomcar customer support has been notified about the posted complaint.
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    Christy Thomas Mathew
    Oct 19, 2020
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    I had booked a zoomcar with booking id as JPS6NAPVD for September 18th 2020. Without any prior intimation, zoomcar themselves cancelled this booking on September 13th 2020 and told that refund is initiated. The booking was for an amount of 9700 rupees and the same was the amount to be refunded. Its been more than a month now and still refund is not done. I had called their customer care number atleast 5 times and now they have disabled the facility to talk to their customer care executive from my mobile number. So I would like to file a complaint on this concern claiming for my refund.
    Zoomcar customer support has been notified about the posted complaint.
    Oct 19, 2020
    Updated by Christy Thomas Mathew     My complaint is not resolved. I haven't received the refund and how can you mark it as resolved!!
    Oct 20, 2020
    Updated by Christy Thomas Mathew     I have been notifying your support team for the past one month and nothing happend so far. And thats the very reason why i have to post a complaint here. Let me get the refund amount first and then we shall have the talk. My issue shall not be marked as resolved with such flimsy justifications. And we are not dealing with small amount money too.
    Oct 20, 2020
    Updated by Christy Thomas Mathew     Moreover your so called support team is not answering my calls now and they have acted smart such that my calls are not getting redirected to talk with your executives. Thats the level of action from your support team.
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      D
      Dilipkhat
      from Pune, Maharashtra
      Oct 19, 2020
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      Address: Bangalore
      Website: www.zoomcar.com

      Booking id - JPS6NAE3L
      booking date 12th Sept 20
      Refund status - still not initiated

      Its been a month and still the refund is not initiated. I have done 5 follow up on Zoom app and have also sent mail...no one bothered to either respond or contact me. Tried calling customer care but could not get through.

      Need the refund money as soon as possible
      Zoomcar customer support has been notified about the posted complaint.
      Oct 23, 2020
      Updated by Dilipkhat       Every day i have been following up on Zoom app but there is absolutely no response...zoomcar management has taken the consumer for ride. Ther has to be a regulatory body a watchful eye on how zoomcar harrases the customer. also zoomcar do not have an escalation matrix which will help customer approach in such issues. looks like its a deliberate attempt not to have escalation matrix and harras customers the way they want...still awaiting refund...
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        A
        Aagman Arora
        Oct 19, 2020
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        Refund for my bookings are pending. It's already been more than 30 days since I've made thr booking. But the refund is still pending also no update from your side. Plus you guys are not reachable. I've also registered complaints through your app. Please update ASAP.
        Following are the booking I'd
        JPS6NADSW
        JPS6NAB57
        JPS6NABDO
        JPS6NAJE3
        JPS6NAEDD
        JPS6NA4OL
        JPS6NE02Y

        Email address- [protected]@gmail.com
        Zoomcar customer support has been notified about the posted complaint.
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          M
          Mayur Narsule
          Oct 19, 2020
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          I had booked a car through Zoomcar app on[protected]..Today It's[protected] And I haven't got my refunds yet..the customer care service is just hopeless and the call always lands in no man's land..i have a patient in my house..i need my refunds any how

          Booking ID :- JPS6NABGQ
          Zoomcar customer support has been notified about the posted complaint.
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            M
            MaheshKB
            Oct 19, 2020
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            Address: Hyderabad Nagole, LB Nagar
            Website: Zoom Car App

            Hi have availed zoom car services in 19 sep 2020. I have to get a refund amount of 1732/- . Today is 20 oct 2020 still i am awaiting for the refund amount.

            I feel zoom car is fraudulent as they are not responding to the call or email . Even the customer care number is not connecting to speak to them. Atleast they should updste the status in online it shows as 0 refund and in the app it shows as refund if 1732/- Policy says redund will be happened with 30 days . Today is 32nd day. No response at all in mean i thought of 3 times but keeping the refund policy and outstanding refund amount i have dropped my thought of availing services. As a hope dropping a note/compliant here for the resolution. Request you to help me ASAP.
            Zoomcar customer support has been notified about the posted complaint.
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              R
              Rixen
              Oct 18, 2020
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              Address: Bangalore

              Our refund is pending for order id JPS6NA8SV. It’s more than 30 days and we don’t have any date mentioned when it will be done
              Zoomcar customer support has been notified about the posted complaint.
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                P
                Praveen Bhaktyani
                Oct 18, 2020
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                Address: Mumbai

                I have two refunds pending with Zoom car. The company policy is to process the refund in 30 working days. It has been well past the deadline, still the company has not made any refund.

                The company’s helpline number doesn’t route the calls to the executive if there are no future bookings. I have sent many emails in the past days, but no one has got back to me on the complaints.
                Zoomcar customer support has been notified about the posted complaint.
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                  V
                  Viswajeet Sankhari
                  Oct 18, 2020
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                  My account has been blacklisted and my DL is not yet verified.

                  ID: viswajeet.[protected]@gmail.com

                  Requesting an update on the reason for blacklisting. Need to book a car, please resolve this issue.
                  Zoomcar customer support has been notified about the posted complaint.
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                    K
                    kunal.babar
                    Oct 18, 2020
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                    Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

                    I cancelled a booking well in advance and I was supposed to get a refund in 5-7 days for the cancelled booking. The refund amount is for Rs. 6940/- and zoomcar is talking rudely over the phone that they will do it as soon as possible but not giving me a timeline. This is unacceptable. On top of this there is another completed booking with them where i am supposed to get a reimbursement for the fuel since that was additionally paid from my pocket inspite of taking the fuel package and the refund for that is around Rs. 1500/- which is also pending. The total amount that i am supposed to receive is around Rs. 8500/-. Pl lease assist as zoomcar is just not responding to calls and emails.
                    Zoomcar customer support has been notified about the posted complaint.
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                      S
                      Sumit bhannare
                      Oct 18, 2020
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                      The refund for a cancelled booking has not been processed by ZoomCar for booking id JPS6NDVKF even after 2 and a half months now. Please help process it asap. Further details in screenshot
                      Zoomcar customer support has been notified about the posted complaint.
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                        P
                        Prakh97ar
                        from Powai, Maharashtra
                        Oct 17, 2020
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                        Address: Zoomcar India, Bengaluru

                        Have booked zoomcar on 14 July with booking Id:JPS6NSKFF for which refund of Rs. 2282 is pending from very long time.

                        Also, I had made booking on 5 August with booking Id: JP6N0RZH for which refund of Rs. 2799 is pending from long time.

                        Their policy states that the refund amount will be reflected in customer account within 30 working days.

                        I have 100s of calls to their customer representatives. But all of this gone into vain and every time they keep stating the same, your refund will be initiated very soon.I'm fed up from their false promises.
                        Zoomcar customer support has been notified about the posted complaint.
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                          J
                          Jaineshsalecha
                          Oct 17, 2020
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                          Address: bangalore
                          Website: bangalore

                          Hello Team,

                          I had booked my zoomcar 1 month ago and and I haven't received my refund yet, iI have been calling Zoomcar helpline since 1 month and there is no one to answer my call. It is my humble request to please help me with this.
                          My booking details are as follows.

                          BOOKING ID - JPS6NDANC

                          REGISTERED MOBILE NUMBER- +[protected]

                          REGISTERED EMAIL ID- [protected]@gmail.com

                          REFUND AMOUNT - 2859/- INR
                          Zoomcar customer support has been notified about the posted complaint.
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                            T
                            Toshan Singh Rathour
                            Oct 17, 2020
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                            Address: SSIPMT RAIPUR, VILLAGE-MUJGAHAN, POST- SEJBAHAR, DISTRICT RAIPUR, CHHATTISGARH

                            I was booked zoom car on 02/09/2020 . My refund pending amount is 2999 but i didnt received any pending amount it was more than 30 working days after booking.
                            Vehicle registration no. Is WB04H7493 (maruti swift at)
                            my booking id is: JPS6NAKRA
                            Zoomcar customer support has been notified about the posted complaint.
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                              S
                              Saksham23
                              Oct 17, 2020
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                              Its been 1 one month now and I haven't get any refund or refund related information from zoomcar, i have mailed them many times bt they haven't get back to me
                              Zoomcar customer support has been notified about the posted complaint.
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                                S
                                Sharmaji0077
                                from Powai, Maharashtra
                                Oct 17, 2020
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                                Its been a month and I haven't received my deposit and refund and the worst part is I never used their service...the moment I booked the car it was cancelled from their side due to some issue.

                                I want my money asap.

                                Booking ID: JPS6NEZXM
                                Zoomcar customer support has been notified about the posted complaint.
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                                  S
                                  sreejaniroy
                                  from Delhi, Delhi
                                  Oct 17, 2020
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                                  Address: Navi Mumbai

                                  Booked a car with Zoom Car which broke down mid way, refund was assured to us which we didn't receive, it's been more than 45 days as of yet.
                                  Booking ID: JPS6NAC94
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    R
                                    Reddysantosh
                                    Oct 16, 2020
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                                    Address: 4th floor, A-z elite, Doctor's Colony, Madhapur, Hyderabad, Telangana 500081

                                    I have booked a car in zoom car rental service and I've made the payment instantly, and later due to some external reasons i had to cancel my ride. I don't know why it takes them 30 days to initiate the refund to a customer. And I've been trying to contact them since a week, I've raised the issues on zoomcar app, I've done everything i could possibly do. None of them have contacted me till now.
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      P
                                      P Mahidhar Reddy
                                      Oct 16, 2020
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                                      Hi,

                                      It's been close to 25 days that I have not received the refund, despite calling them for n number of times to tell that I've lost the card I used to book, I could not get in touch with them. Please help me get a refund at the earliest. Waiting since long for the money to be used at this crucial times.
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        M
                                        MradulR
                                        Oct 16, 2020
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                                        Address: Bengaluru

                                        I had made a booking with Zoom Car with booking id JPS6NAQ6U on 3rd September 2020 and made the payments using my debit card. As per process, I should get a refund of Rs. 3754 but I still have not received this yet. And now no one is picking at their customer care as well.
                                        Zoomcar customer support has been notified about the posted complaint.
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