Zoomcar Complaints & Reviews

This is absolutely unprofessional am unable to understand that how can a renowned service provider like yours is cheating and doing fraud .. I fail to understand why my refund have not been initiated till date with no communication at all from your side neither one can contact you.

Firstly I was given a bad condition car on complaint you did not arrange replacement
After submitting and forwarding all your requirements I was assured that a refund amount of Rs. 4599/- will be initiated within 30 days now its almost two months but still I have not been refunded my amount.
You where accessible earlier by the booking I’d at your app but now the call centre says you have no booking neither there is any proper way of escalation or to reach you.
I feel cheated by the mere sense that there is no communication at all from your side.

I am frustrated by the behaviour you guys display absolutely disgusting..

I feel that I have no other option then to appeal to jurisdiction for your harassment.

Regards
Manish Athavale
[protected]

We booked an car and it was cancelled but the refund amount not credited to my account. It was almost 6 months still we are following up with zoomcar.
Booking ID : JPS6NYJ0J
Cancelled on : 26 May 2020

I had booked a zoomcar with booking id as JPS6NAPVD for September 18th 2020. Without any prior intimation, zoomcar themselves cancelled this booking on September 13th 2020 and told that refund is initiated. The booking was for an amount of 9700 rupees and the same was the amount to be refunded. Its been more than a month now and still refund is not done. I had called their customer care number atleast 5 times and now they have disabled the facility to talk to their customer care executive from my mobile number. So I would like to file a complaint on this concern claiming for my refund.

Booking id - JPS6NAE3L
booking date 12th Sept 20
Refund status - still not initiated

Its been a month and still the refund is not initiated. I have done 5 follow up on Zoom app and have also sent mail...no one bothered to either respond or contact me. Tried calling customer care but could not get through.

Need the refund money as soon as possible

Refund for my bookings are pending. It's already been more than 30 days since I've made thr booking. But the refund is still pending also no update from your side. Plus you guys are not reachable. I've also registered complaints through your app. Please update ASAP.
Following are the booking I'd
JPS6NADSW
JPS6NAB57
JPS6NABDO
JPS6NAJE3
JPS6NAEDD
JPS6NA4OL
JPS6NE02Y

Email address- [protected]@gmail.com

I had booked a car through Zoomcar app on[protected]..Today It's[protected] And I haven't got my refunds yet..the customer care service is just hopeless and the call always lands in no man's land..i have a patient in my house..i need my refunds any how

Booking ID :- JPS6NABGQ

Hi have availed zoom car services in 19 sep 2020. I have to get a refund amount of 1732/- . Today is 20 oct 2020 still i am awaiting for the refund amount.

I feel zoom car is fraudulent as they are not responding to the call or email . Even the customer care number is not connecting to speak to them. Atleast they should updste the status in online it shows as 0 refund and in the app it shows as refund if 1732/- Policy says redund will be happened with 30 days . Today is 32nd day. No response at all in mean i thought of 3 times but keeping the refund policy and outstanding refund amount i have dropped my thought of availing services. As a hope dropping a note/compliant here for the resolution. Request you to help me ASAP.

Our refund is pending for order id JPS6NA8SV. It’s more than 30 days and we don’t have any date mentioned when it will be done

I have two refunds pending with Zoom car. The company policy is to process the refund in 30 working days. It has been well past the deadline, still the company has not made any refund.

The company’s helpline number doesn’t route the calls to the executive if there are no future bookings. I have sent many emails in the past days, but no one has got back to me on the complaints.

My account has been blacklisted and my DL is not yet verified.

ID: viswajeet.[protected]@gmail.com

Requesting an update on the reason for blacklisting. Need to book a car, please resolve this issue.

I cancelled a booking well in advance and I was supposed to get a refund in 5-7 days for the cancelled booking. The refund amount is for Rs. 6940/- and zoomcar is talking rudely over the phone that they will do it as soon as possible but not giving me a timeline. This is unacceptable. On top of this there is another completed booking with them where i am supposed to get a reimbursement for the fuel since that was additionally paid from my pocket inspite of taking the fuel package and the refund for that is around Rs. 1500/- which is also pending. The total amount that i am supposed to receive is around Rs. 8500/-. Pl lease assist as zoomcar is just not responding to calls and emails.

The refund for a cancelled booking has not been processed by ZoomCar for booking id JPS6NDVKF even after 2 and a half months now. Please help process it asap. Further details in screenshot

Have booked zoomcar on 14 July with booking Id:JPS6NSKFF for which refund of Rs. 2282 is pending from very long time.

Also, I had made booking on 5 August with booking Id: JP6N0RZH for which refund of Rs. 2799 is pending from long time.

Their policy states that the refund amount will be reflected in customer account within 30 working days.

I have 100s of calls to their customer representatives. But all of this gone into vain and every time they keep stating the same, your refund will be initiated very soon.I'm fed up from their false promises.

Hello Team,

I had booked my zoomcar 1 month ago and and I haven't received my refund yet, iI have been calling Zoomcar helpline since 1 month and there is no one to answer my call. It is my humble request to please help me with this.
My booking details are as follows.

BOOKING ID - JPS6NDANC

REGISTERED MOBILE NUMBER- +[protected]

REGISTERED EMAIL ID- [protected]@gmail.com

REFUND AMOUNT - 2859/- INR

I was booked zoom car on 02/09/2020 . My refund pending amount is 2999 but i didnt received any pending amount it was more than 30 working days after booking.
Vehicle registration no. Is WB04H7493 (maruti swift at)
my booking id is: JPS6NAKRA

Its been 1 one month now and I haven't get any refund or refund related information from zoomcar, i have mailed them many times bt they haven't get back to me

Its been a month and I haven't received my deposit and refund and the worst part is I never used their service...the moment I booked the car it was cancelled from their side due to some issue.

I want my money asap.

Booking ID: JPS6NEZXM

Booked a car with Zoom Car which broke down mid way, refund was assured to us which we didn't receive, it's been more than 45 days as of yet.
Booking ID: JPS6NAC94

I have booked a car in zoom car rental service and I've made the payment instantly, and later due to some external reasons i had to cancel my ride. I don't know why it takes them 30 days to initiate the refund to a customer. And I've been trying to contact them since a week, I've raised the issues on zoomcar app, I've done everything i could possibly do. None of them have contacted me till now.

Hi,

It's been close to 25 days that I have not received the refund, despite calling them for n number of times to tell that I've lost the card I used to book, I could not get in touch with them. Please help me get a refund at the earliest. Waiting since long for the money to be used at this crucial times.