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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 120

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M
Mayur Narsule
Oct 19, 2020
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I had booked a car through Zoomcar app on[protected]..Today It's[protected] And I haven't got my refunds yet..the customer care service is just hopeless and the call always lands in no man's land..i have a patient in my house..i need my refunds any how

Booking ID :- JPS6NABGQ
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    M
    MaheshKB
    Oct 19, 2020
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    Address: Hyderabad Nagole, LB Nagar
    Website: Zoom Car App

    Hi have availed zoom car services in 19 sep 2020. I have to get a refund amount of 1732/- . Today is 20 oct 2020 still i am awaiting for the refund amount.

    I feel zoom car is fraudulent as they are not responding to the call or email . Even the customer care number is not connecting to speak to them. Atleast they should updste the status in online it shows as 0 refund and in the app it shows as refund if 1732/- Policy says redund will be happened with 30 days . Today is 32nd day. No response at all in mean i thought of 3 times but keeping the refund policy and outstanding refund amount i have dropped my thought of availing services. As a hope dropping a note/compliant here for the resolution. Request you to help me ASAP.
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      R
      Rixen
      Oct 18, 2020
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      Address: Bangalore

      Our refund is pending for order id JPS6NA8SV. It’s more than 30 days and we don’t have any date mentioned when it will be done
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        P
        Praveen Bhaktyani
        Oct 18, 2020
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        Address: Mumbai

        I have two refunds pending with Zoom car. The company policy is to process the refund in 30 working days. It has been well past the deadline, still the company has not made any refund.

        The company’s helpline number doesn’t route the calls to the executive if there are no future bookings. I have sent many emails in the past days, but no one has got back to me on the complaints.
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          V
          Viswajeet Sankhari
          Oct 18, 2020
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          My account has been blacklisted and my DL is not yet verified.

          ID: viswajeet.[protected]@gmail.com

          Requesting an update on the reason for blacklisting. Need to book a car, please resolve this issue.
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            K
            kunal.babar
            Oct 18, 2020
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            Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

            I cancelled a booking well in advance and I was supposed to get a refund in 5-7 days for the cancelled booking. The refund amount is for Rs. 6940/- and zoomcar is talking rudely over the phone that they will do it as soon as possible but not giving me a timeline. This is unacceptable. On top of this there is another completed booking with them where i am supposed to get a reimbursement for the fuel since that was additionally paid from my pocket inspite of taking the fuel package and the refund for that is around Rs. 1500/- which is also pending. The total amount that i am supposed to receive is around Rs. 8500/-. Pl lease assist as zoomcar is just not responding to calls and emails.
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              S
              Sumit bhannare
              Oct 18, 2020
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              The refund for a cancelled booking has not been processed by ZoomCar for booking id JPS6NDVKF even after 2 and a half months now. Please help process it asap. Further details in screenshot
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                P
                Prakh97ar
                from Powai, Maharashtra
                Oct 17, 2020
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                Address: Zoomcar India, Bengaluru

                Have booked zoomcar on 14 July with booking Id:JPS6NSKFF for which refund of Rs. 2282 is pending from very long time.

                Also, I had made booking on 5 August with booking Id: JP6N0RZH for which refund of Rs. 2799 is pending from long time.

                Their policy states that the refund amount will be reflected in customer account within 30 working days.

                I have 100s of calls to their customer representatives. But all of this gone into vain and every time they keep stating the same, your refund will be initiated very soon.I'm fed up from their false promises.
                Zoomcar customer support has been notified about the posted complaint.
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                  J
                  Jaineshsalecha
                  Oct 17, 2020
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                  Address: bangalore
                  Website: bangalore

                  Hello Team,

                  I had booked my zoomcar 1 month ago and and I haven't received my refund yet, iI have been calling Zoomcar helpline since 1 month and there is no one to answer my call. It is my humble request to please help me with this.
                  My booking details are as follows.

                  BOOKING ID - JPS6NDANC

                  REGISTERED MOBILE NUMBER- +[protected]

                  REGISTERED EMAIL ID- [protected]@gmail.com

                  REFUND AMOUNT - 2859/- INR
                  Zoomcar customer support has been notified about the posted complaint.
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                    T
                    Toshan Singh Rathour
                    Oct 17, 2020
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                    Address: SSIPMT RAIPUR, VILLAGE-MUJGAHAN, POST- SEJBAHAR, DISTRICT RAIPUR, CHHATTISGARH

                    I was booked zoom car on 02/09/2020 . My refund pending amount is 2999 but i didnt received any pending amount it was more than 30 working days after booking.
                    Vehicle registration no. Is WB04H7493 (maruti swift at)
                    my booking id is: JPS6NAKRA
                    Zoomcar customer support has been notified about the posted complaint.
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                      S
                      Saksham23
                      Oct 17, 2020
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                      Its been 1 one month now and I haven't get any refund or refund related information from zoomcar, i have mailed them many times bt they haven't get back to me
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                        S
                        Sharmaji0077
                        from Powai, Maharashtra
                        Oct 17, 2020
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                        Its been a month and I haven't received my deposit and refund and the worst part is I never used their service...the moment I booked the car it was cancelled from their side due to some issue.

                        I want my money asap.

                        Booking ID: JPS6NEZXM
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                          S
                          sreejaniroy
                          from Delhi, Delhi
                          Oct 17, 2020
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                          Address: Navi Mumbai

                          Booked a car with Zoom Car which broke down mid way, refund was assured to us which we didn't receive, it's been more than 45 days as of yet.
                          Booking ID: JPS6NAC94
                          Zoomcar customer support has been notified about the posted complaint.
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                            R
                            Reddysantosh
                            Oct 16, 2020
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                            Address: 4th floor, A-z elite, Doctor's Colony, Madhapur, Hyderabad, Telangana 500081

                            I have booked a car in zoom car rental service and I've made the payment instantly, and later due to some external reasons i had to cancel my ride. I don't know why it takes them 30 days to initiate the refund to a customer. And I've been trying to contact them since a week, I've raised the issues on zoomcar app, I've done everything i could possibly do. None of them have contacted me till now.
                            Zoomcar customer support has been notified about the posted complaint.
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                              P
                              P Mahidhar Reddy
                              Oct 16, 2020
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                              Hi,

                              It's been close to 25 days that I have not received the refund, despite calling them for n number of times to tell that I've lost the card I used to book, I could not get in touch with them. Please help me get a refund at the earliest. Waiting since long for the money to be used at this crucial times.
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                                M
                                MradulR
                                Oct 16, 2020
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                                Address: Bengaluru

                                I had made a booking with Zoom Car with booking id JPS6NAQ6U on 3rd September 2020 and made the payments using my debit card. As per process, I should get a refund of Rs. 3754 but I still have not received this yet. And now no one is picking at their customer care as well.
                                Zoomcar customer support has been notified about the posted complaint.
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                                  S
                                  shivalikchadha
                                  Oct 16, 2020
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                                  I booked a zoomcar (booking Id- JPS6NDPPO) on 14th September 2020 for one day. My trip got completed and I was supposed to get refund of INR 4752 within 30 days, it has been more than 30 days and I have still not got the refund. Their customer care number is also not reachable and they don't reply via mail. Please help.
                                  My details- [protected]@gmail.com
                                  +1 photos
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Zoomcar customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 15, 2020
                                  Zoomcar Customer Care's response                                   Hello, Shivalikchadha.

                                  Greetings!

                                  We are sorry for the delay caused in processing your refund. Upon checking our team is already working on processing your refund, be assured, it will be processed soon and we will notify you once the refund is processed.

                                  Regards
                                  Dileep
                                  Zoomcar
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                                    I
                                    ishaan_shokeen
                                    Oct 15, 2020
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                                    First the booking was cancelled by Zoomcar .they said refund will be received within 30 days . It's been 44 days I haven't recieved my refund yet . Poor service.
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      R
                                      RAJESH MUTTE
                                      Oct 15, 2020
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                                      Address: Vijayawada

                                      I have booked a trip on zoomcar dated 29th may 2020. Due to lockdown restrictions, I have canceled the trip. But still I didnt get the refund. My booking I'd is JPS6NYHFN. Pending refund amount is 6463. So, please process the refund amount as early as possible.
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                                        S
                                        saurabh9
                                        Oct 15, 2020
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                                        Address: It has offices all over pune

                                        Its been 46 days now for my booking cancellation and the refund is not yet provided to me. I tried enormous ways to contact zoomcar customer support but none responded to my emails or calls.
                                        They are continuously denying response and am suffering for my money which is stuck with them due to their careless & intolerable behaviour.

                                        It’s My second Attempt to lodge a complain against them but no positive response yet.

                                        Booking details -
                                        Booking date - 29/8/2020
                                        Booking id- JPS6NDXUZ
                                        Booking email id- [protected]@gmail.com
                                        Booking mobile no- [protected]
                                        Booking cancellation reason- their uncapability to provide door assistance for car delivery which they notified me on msgs.
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