Zoomcar Complaints & Reviews

Its been a month and I haven't received my deposit and refund and the worst part is I never used their service...the moment I booked the car it was cancelled from their side due to some issue.

I want my money asap.

Booking ID: JPS6NEZXM

Booked a car with Zoom Car which broke down mid way, refund was assured to us which we didn't receive, it's been more than 45 days as of yet.
Booking ID: JPS6NAC94

I have booked a car in zoom car rental service and I've made the payment instantly, and later due to some external reasons i had to cancel my ride. I don't know why it takes them 30 days to initiate the refund to a customer. And I've been trying to contact them since a week, I've raised the issues on zoomcar app, I've done everything i could possibly do. None of them have contacted me till now.

Hi,

It's been close to 25 days that I have not received the refund, despite calling them for n number of times to tell that I've lost the card I used to book, I could not get in touch with them. Please help me get a refund at the earliest. Waiting since long for the money to be used at this crucial times.

I had made a booking with Zoom Car with booking id JPS6NAQ6U on 3rd September 2020 and made the payments using my debit card. As per process, I should get a refund of Rs. 3754 but I still have not received this yet. And now no one is picking at their customer care as well.

I booked a zoomcar (booking Id- JPS6NDPPO) on 14th September 2020 for one day. My trip got completed and I was supposed to get refund of INR 4752 within 30 days, it has been more than 30 days and I have still not got the refund. Their customer care number is also not reachable and they don't reply via mail. Please help.
My details- [protected]@gmail.com

First the booking was cancelled by Zoomcar .they said refund will be received within 30 days . It's been 44 days I haven't recieved my refund yet . Poor service.

I have booked a trip on zoomcar dated 29th may 2020. Due to lockdown restrictions, I have canceled the trip. But still I didnt get the refund. My booking I'd is JPS6NYHFN. Pending refund amount is 6463. So, please process the refund amount as early as possible.

Its been 46 days now for my booking cancellation and the refund is not yet provided to me. I tried enormous ways to contact zoomcar customer support but none responded to my emails or calls.
They are continuously denying response and am suffering for my money which is stuck with them due to their careless & intolerable behaviour.

It’s My second Attempt to lodge a complain against them but no positive response yet.

Booking details -
Booking date - 29/8/2020
Booking id- JPS6NDXUZ
Booking email id- [protected]@gmail.com
Booking mobile no- [protected]
Booking cancellation reason- their uncapability to provide door assistance for car delivery which they notified me on msgs.

My name is Anand S N, my registered mobile number with Zoom car is [protected] and I can be reached st this number, Zoom cars have not processd my refund of 3500 and I'm feeling very insecure as I am unable to reach them.

They canceled my bookings within 2 hours saying due to some internal issues. Apart from the problems I faced because of this in this COVID situation, I requested them to give me my refunds soon as I need to book other mode of transport now it’s past 30 working days ans I still haven’t received my refunds. Very unhappy with the service

I booked a car and paid on 28th August 2020 which included security deposit 2000
Car was returned in good condition on 14th Sept since then have chased zoomcar on their app for refund no reply

Now it is more tha. 30days

Call center number is not working and they are not replying to messages sent thru the app, they have also disabled link on app to reach the call center

Before refund use to take maximum 7days, current complaint and modus operandi is fishy and may be points to bad financial health/ situation at the company

I had done 2 bookings in last month but didn't received my fuel reimbursment amount of my fuel bills. I had taken a package of CAR WITH FUEL PACKAGE. Below are booking ID's -

1) JPS6NA6SB
2) JPS6NE6JO

Both booked under my name - Akshay Shirish Rajadhyaksha.

Kindly make sure I receive my fuel reimbursed amount.

Regards,
Akshay Rajadhyaksha

Hi zoom car booking two times first booking my brother booking date 25-may-2020 to 28-may-2020 three days i'd -JPS6NYCVP already 5months ended money not credited refund money 729 ruppes please as soon as possible money returned account.

2] next booking 19-sep-2020 to 19-sep-2020 one day booking with fuel money not refunded money 3, 463 ruppes booking i'd -JPS6NA4CA

Customer care number not connecting and so many emails sent not responding so please as soon soon as possible my two booking money refunded account attach the two bookings screen shots.

I had a one day booking on 4th September 2020. My booking is JPS6NDTXQ.
It’s been more than 40 days since the booking is completed. I submitted fuel bills. Refund is still pending for my security amount and fuel bill. I had been a regular customer of zoomcar.
Such a delay is not expected from zoomcar.
I expect an immediate release of my refund amount ASAP.

It was already two months happens my refund amount still not deposited I have send several mails and I have also tried tech executive and I was unable to contact them it is disgusting

My Booking JPS6NVOW2 completed on 1st october 2020 at 6:30pm IST. I have not yet received the security refund amount.

I had made a booking on 30th August
J had claimed for fuel rembruisment but not yet received

I have booked a car from zoomcar on February due to covid i have cancelled my plan and the booking on april but till now i dint receive my refund amount of 11163. My booking id id #JPS6NKYMU. please help me with this issue

Team,
Being a Supermiler customer of Zoomcar I always dreamt about subscribing to a car. Gone through lots of negative reviews about car subscription however I had a hope that Zoomcar will never upset me and I will try my best to manage and get things sorted from your Team.
HEnce finally managed to convince my loved ones to opt for Zoomcar Subscription.
With lots of hopes I filled up my registration details with the payment of 4999 on[protected] for my favorite Baleno.
KYC Documents approvedAddress Approved.Parking details approved.On 13th October 2020 I received a call stating that there is no availability of the vehicle and I have to cancel the subscription.
Honestly, I was impressed with Zoomcar's technology of allocation of cars so that customers can get the same. However after going through the entire verification process how could a company like you say that there is no car available? Really upset with this. If I now talk to my loved ones and say that this is what has happened what will they think? It's simple, they will think this company does not provide proper service. Isn't it? Next time will anyone think of Zoomcar Subscription? Please answer this.
You keep bombarding with so many offers and discounts for subscription yet you failed to provide services to your customer.
Life is not always about money and business, it's about customer satisfaction.
You guys really need to work on your website and availability of vehicles. Or else, you will come across with customers like me. 
Yes, no doubt you refunded the amount back but I didn't need that, I needed you to provide me the car which was booked as per your website.
Samson Kothari