Zoomcar Complaints & Reviews

We had booked a Zoomcar on 18th Aug'20, for which had paid a security deposit of 2663. As per the policy the security deposit is to be refunded 30 days post the ride. We have written several mails for which we have not gotten any response. Attaching booking details for reference....

Promised to do refund in 30days and still not done even after 51 days and no one is respond from zoomcar. There is no contact number available to connect with customer care executive only mail option is available but they don't responses to mails even after sending 10 mails...

I am a regular customer of Zoom Car but from a couple of days, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.My refund of almost 7000rs is also pending from the previous rides(JPS6NE0UF) (JPS6NAW5Z) (JPS6NEA7X)
After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many...

I had booked a car with zoomcar Booking I'd- JPS6N002Z on 12th Aug'20, travel period 13th and 14th Sept 2020, but I had cancelled it much before travel date I.e. on 14th August 2020.
According to policy refund must be given within 7-10 days, it's been now 50+ days and I haven't received my refund. I had already lodge a complaint on consumer affairs and on twitter.
Whenever I used to call customer care they said wait for 48 hours...

Promised to do refund in 30days and still not done even after 60days and no one is responding. There is no contact number available in app only mail option but no one responses in mail even after sending 10 mails...

Hi Team,

My name : satya venkata rao bikkina
Phone: [protected]
Email id: [protected]@gmail.com

I have made a booking in zoomcar app on June 1st and my bill is 975 rs. I have opted to fill the fuel from my end so that they refund at the end of the day after trip completion. My fuel cost is about 500rs. I have waited for my refund for almost 4 months and now they refunded the amount as credit points...

Hi, this is regarding my recent booking with Booking id: JPS6NS42M. It has been more than 2 months, I haven't received my refund from zoomcar of my security deposit and fuel refund of Rs. 4215/- They're saying only one thing that they'll look into it but still I'm not getting my refund,
I hope complaining here will help.

Thank you...

Hi, I Completed my ride on 24 July, till now I didn't received any refund from the zoomcar, I drop the mails & tried to Calling them but no response.

Booking Id: JPS6NSGU7...

I have booked a zoomcar in April and on 25th May when I was expecting the car to be delivered at my door step, I got a call from zoomcar executive saying cars are not available and that they have to cancel my booking. They promised to initiate the refund with in 24 hrs. Its more than 5 months and still they haven't done that.
First they have cancelled my booking at last minute and in addition to that they are not refunding the payment...

I have made a booking on 22nd feb 2020 to take car on 12th to 14th june. But because of lockdown we have canceled the booking on 21st may. We asked for refund, they told within 30 working days it will refund. it has been 130 days but still not yet received the payment. In between they have sent fake link to get the money for our satisfaction. we informed them that link is not working even though they did not respond to me. They blocked my...

When you book Zoomcar, THEY'LL CANCEL YOUR BOOKING AND WON'T REFUND YOUR MONEY. This happened with me thrice.
Later I found out that this is happening to everyone which means they're running scam by collecting all money and runaway. It's not possible to reach their customer support. It's dead.
Booking ids JPS6NS4S1 JPS6N0QTK JPS6N0RTM
Please help to get my money back....

Multiple refunds for multiple bookings are pending. It's past 40 days and I haven'treceivedany refunds, which is more than their prescribed waiting period. Since last few days the customer support is also unreachable....

Worst experience with zoomcar. They are not willing to refund the amount for a cancelled booking....

I have booked a car hyundai creta self driving through zoom car on 16/09/2021 with booking id-JPS6NEKOP. i have submitted back the car without any issues and they said they will initiate the refund as soon as possible but it already been 15+ days still no refund....

I had made a booking for self driving car on 29th august 2020 but due to incapability of zoomcar to provide delivery of vehicle at my address, I had to cancel the booking. Its been 32 days now and am still not provided with my refund money as well the customer care nos. are unavailable to reach. Am just hoping for my money to be directed to my account as soon as possible .

Booking date - 29/8/2020
Booking id- JPS6NDXUZbr...

I have been following up for my refund against booking number jps6non98 which was cancelled almost 6 months back now. Zoomcar is not responding. This is pathetic as my hard earned money is blocked by this group. Kindly refund my money immediately....

Booking Id: JPS6NKPPL
I booked self-drive car rental with ZoomCar on February 16, 2020, for a round trip with dates (25th April 2020 to 3rd May 2020) from New Delhi.
I had cancelled the trip on April 6, 2020, due to the CoronaVirus Lockdown imposed by the Govt of India, and according to ZoomCar's policy, a full refund was to be issued within a week.
Afterwards, I did not get any communication from ZoomCar regarding my...

Zoomcar Team,
I am highly upset with your service. This was not expected from you. You have cheated. Its almost 2 months and I have been waiting for my refund. At this time when everyone is struggling to survive, this is what you do. I have seen so many of your customers being cheated this way on many of your posts. I want an answer to when I will get my refund. I need my money back. I have been trying to reach out to you since a...

I have booked a hyundai creta from zoomcar on 18 august 2020 with booking id jps6ndiv4. My refund amount of 2, 494 rupees is still not initiated. I have mailed them several times but they haven't replied at once. Please refer to this issue. Thanks...

I booked four trips till now starting 3 jul and completed trip on same day, but no refund processed till now...