Zoomcar Complaints & Reviews

Its been now more than a month and 3 days still i have not recieved the refund .
ot is stated in the policy tht refunds will be made in 30 days bt still i have not recieved the refund amount .
my booking id * JPS6NVZ4Q
MY invoice number - INFQ[protected]
PLZZZ RETURN THE REFUND AMOUNT

I have not received my refund amount even after 30 days of booking. I have tried contacting the customer care but seems like they have completely blocked my number and have no reference to my booking. Please resolve this at the earliest.
Booking id- JPS6NDTF5

I pay the amount 4588rs for booking car on (30.10.2020) but the payment has been failed at the time cash has deducted.They mailed payment has successfull but the car has not booked.I already complaint about this but no response.So please to retain the amount from zoom car as soon as possible. Thank you

Hi,
I had booked zoom car from 2nd Oct - 4th Oct 2020 and had cancelled it well before the date and was suppose to get full refund within 30 days. however i havent received it yet and it more then 45 days now. The call centre number doesnt connect saying you dont have booking and emails sent via app and website are never answered back. i am now stuck to get back my money. kindly help me with issue. below is the detail of trip

Booking ID JPS6ND4AT
Refund amount 7806

It has been over 60 days we booked car and returned to zoom car and still fuel charges not refunded.

Booking ID : JPS6NAZU3

I went on a trip in June and had to add ₹2999 as security deposit. It's been 5 months now and I am yet to receive a total refund amount of ₹2779 from Zoomcar. Emails are useless as they never reply on point and keep asking for 2 weeks extra time, and calls never reach.
Booking ID: JPS6NY6XH

Booking ID- JPS6NE9MT.
My Booking was cancelled on 2nd October 2020, and refund pending is INR 6730.
Not able to connect to them, Zoomcar is not processing refunds, CUstomer service is worst.
Its Customer hard earned money.
Please process it else will take legal action

I have canceled my booking in June and i was supposed to get a refund of Rs 10, 300/- they are not responding to the complaints on social media. They give a standard reply that the refund will be initiated at the earliest and i had even requested a callback that never happened over 6 months. I am really doubtful whether they release my refund.
My booking id is JPS6NY3J5

I have cancelled my booking on month of may still i have not received any refund from zoomcar. It has been 8 months. They are playing with us.

Please refund my money.

I had done a rental car booking with ID #JPS6NATTX, for 13-Sep-2020. I had to cancel the booking and did so on 12-Sep-2020. As per Zoomcar website, there is a refund pending for amount Rs.3653/-

As per policy of Zoomcar, refunds will be done within 30 working days; but in my case this is still pending.

Dear Sir, I had booked Swift Car for self-driving in Ahemdabad from 25th July 2020 to 28th July 2020 vide Booking No.JPS6NKILN and Payment ID pay_EH61da4GvQcx7s. Due to lockdown, I had canceled this booking on 22nd May 2020 for which I received the confirmation from Zoomcar stating that the refund of Rs 8, 464 is being processed on 23rd May 2020.
To date, I have not got a refund despite several reminders and promises made verbally on phone by the Customer Care Executives.

I have made a booking with Zoomcar for car rental on 26th July 2020 with booking ID JPS6NSE6H. An amount of Rs 1645 is due to be refunded by the company but has not been refunded till date i.e 3rd November 2020. The customer support numbers are not at all working and there's no response for the emails sent. Kindly take appropriate action against the company.

I had booked a car with zoomcar Booking I'd- JPS6N0FF0, and cancelled it on 14 Aug'20, and it is shown that the refund amount is 4724/- when I spoke with them they said at maximum you will get the refund in 30 days. it is more than 70 days still I did not receive any update from ZoomCar. When I am trying to reach they are connecting to executive only when it was a Booking. But no customer support is there for refunds. Could you please help in getting the refund processed?

I have not received the zoomcar refund since August. My booking reference number is JPS6NDIPH.

I even cannot link Paytm with Zoomcar account using Mobile app.

Thank you.

I booked a car in zoom car application, it's been 10 days and they did not credited the refundable amount Rs1893/- in my bank as they promised to do it in 2 working days. I tried contacting them but they don't even respond to emails and ther numbers will be unused. Please help me out.

Booked a Tata Tiago (ID - JPS6NVO6K) on the 2nd of October and they had to cancel it due to the unavailability of the car and its 2nd of November and still, they have not refunded my money.

It's more than 100 days and i had mailed them more than 15 times. Still they are not processing the refund amount for the cancelled booking. Ut was clearly mentioned that instant refund would be provided in case of cancellation of the booking. Cleary the are doing fraud and same reply is given in all mails.. Now they are not replying to my mails also.
My booking ID - JPS6N1UTA

Provide me the status of refund amount, its been 2months I haven’t received the refund.

I booked a car ( Hyundai Creta), Booking ID-JPS6ND27S, through Zoomcar, my trip started on 12th of September and ended on 16th September 2020. In the booking amount, there was a security deposit of ₹5000. When I returned the vehicle, after all inspections they confirmed to me that they will refund full deposit amount of ₹5000. It has been over a month and a half and still they have not reversed the said amount. I am not able to reach out to their customer support as you need an active booking to get through the IVR, also they are not replying to the multiple emails I have sent them on their customer support ID. This situation is quite harassing as they promised me they will return the amount within one month max (which is already too much), while making the booking they take all the amount in advance and while returning they are being completely deceptive and unprofessional. I called the customer care centre just after my trip ended and the girl on the other side tried to get me to convert the refund amount to coupons, I don’t understand if this is some kind of loyalty building strategy or just harassing the customer so that he never comes back. Whatever it is, I want my ₹5000 completely refunded and some kind of reimbursements for all the efforts I had to make including repeatedly going to their parking lots to enquire if I can talk to somebody. This company doesn’t understand the situation here, that ₹5000 were needed for something and were part of my savings. Stop cheating your customers and refund this amount ASAP, Zoomcar.

Zoom car is a fraud! They are not refunding the customers deposits. There's no way to contact costumer care. I need to receive Rs.4400/- from zoom car. They are not responding to e-mails. How to approach them?
My booking details are : ID: JPS6NDO9Z
ID: JPS6NDBGT
ID: JPS6NDBYK