Zoomcar Complaints & Reviews

Booked a Tata Tiago (ID - JPS6NVO6K) on the 2nd of October and they had to cancel it due to the unavailability of the car and its 2nd of November and still, they have not refunded my money.

It's more than 100 days and i had mailed them more than 15 times. Still they are not processing the refund amount for the cancelled booking. Ut was clearly mentioned that instant refund would be provided in case of cancellation of the booking. Cleary the are doing fraud and same reply is given in all mails.. Now they are not replying to my mails also.
My booking ID - JPS6N1UTA

Provide me the status of refund amount, its been 2months I haven’t received the refund.

I booked a car ( Hyundai Creta), Booking ID-JPS6ND27S, through Zoomcar, my trip started on 12th of September and ended on 16th September 2020. In the booking amount, there was a security deposit of ₹5000. When I returned the vehicle, after all inspections they confirmed to me that they will refund full deposit amount of ₹5000. It has been over a month and a half and still they have not reversed the said amount. I am not able to reach out to their customer support as you need an active booking to get through the IVR, also they are not replying to the multiple emails I have sent them on their customer support ID. This situation is quite harassing as they promised me they will return the amount within one month max (which is already too much), while making the booking they take all the amount in advance and while returning they are being completely deceptive and unprofessional. I called the customer care centre just after my trip ended and the girl on the other side tried to get me to convert the refund amount to coupons, I don’t understand if this is some kind of loyalty building strategy or just harassing the customer so that he never comes back. Whatever it is, I want my ₹5000 completely refunded and some kind of reimbursements for all the efforts I had to make including repeatedly going to their parking lots to enquire if I can talk to somebody. This company doesn’t understand the situation here, that ₹5000 were needed for something and were part of my savings. Stop cheating your customers and refund this amount ASAP, Zoomcar.

Zoom car is a fraud! They are not refunding the customers deposits. There's no way to contact costumer care. I need to receive Rs.4400/- from zoom car. They are not responding to e-mails. How to approach them?
My booking details are : ID: JPS6NDO9Z
ID: JPS6NDBGT
ID: JPS6NDBYK

5 months gone but still my refund not received

This is with regards to my Zoomcar trip that got cancelled because of Car not being able to start due to Network issues in that area.

Trip ID: JPS6NYRWF

The trip was on 01/06/2020 and it's been more than 4 months since I haven't received refund of Rs.3432 which includes the deposit for the car.

I have been tried to reach them through email since I couldn't call the customer care number which is already too hard to find due to not having an active trip running.

Chasing after zoomcar has been one of the most tiring thing I have done because it's impossible to get hold of them and they really don't care about my emails to their support email (sent through the app and also seperately.)

Highly request you to get in touch with Zoomcar for the refund.

Booking ID JPS6NDFML.
Even after 2 months still refund is not made. No response and no contactable.

Hello,
I booked a car on 29 SEP 2020 and I still didn't get my refund of Rs.759.
My booking no is Booking ID: JPS6NE6A5. Also, there is no response from the customer care executive.
And no way to call a customer care executive.
If I didn't get my refund I am going to file a complaint along with all the members in the consumer court about fake privacy policy and fraud and no support of customer care number which is mandatory.
Kindly refund everyone's money as soon as possible.

I have booked a car on may 4th 2020 and cancelled the booking on the following day i.e may 5th 2020, I have called and requested for the refund amount multiple times over the period of past 6 months and everytime they say their offices are not started so they cannot proceed for refund. If they have such issues why are they allowing further bookings from everyone. This is a serious issue and they are definitely playing and cheating the people. Please take necessary action on them .

I hired a car from Zoomcar on the 11th of October 2020, it’s been 20 days and still, till now i haven’t received me security refund amount back. I was told the refund will be done in 24 hours. I dont know why it’s taking too long for the refund. Also the car condition was pathetic about which I had complained. I have email them many times but they are not providing me any resonable response.

Booking ID JPS6NA3NE
I had got a fuel refund of Rs.400 of which Rs.240 was deducted for extra kms. Rs.160 was initiated and I was supposed to get that within 30 working days.After completing 30 working days called the customer care.They assured me to do it within 24 hours.But they didn't.I called them again after 2 days.They again assured me to do it within 24 hours.And after that they cancelled my fuel refund saying some Misc Charges.

I have booked vehicle in last week of september for 1st of october but in the morning of the booking date they have cancelled vehicles by saying no vehicle is available now they haven't processed my refund till now I have tried contacting them via email but i haven't received any response from then and they don't have calling number.
Booking ID JPS6NENDO
Booking amount 5210
Contact number [protected]

Hello Sir,
I tried to make a booking for a Maruti Swift (Red Color) Pick up from Coimbatore Airport from 02.11.2020 6 A.M to 02.11.2020 5:30 P.M @ Rs.2089 for 230 kilometers free. The total charges were Rs.4588 (Rs.2089 + Rs.2499 as Security Deposit). The mode of Payment was through Debit card through Indian Bank. The Payment Process was successful, the amount was debited from my Account. I have attached the Screenshots of my account statement with the narration for the transaction. But It was stated as "Payment Failure" when I was reverted back to Zoomcar page. Kindly look into the issue and let me know when the refund would be processed.

I have already written a mail, from the Help&Support section, in the Zoom car App.

Hi Team,

I am writing this to raise complaint against Zoomcar regarding the deposit refund fraud they are doing to customers. Booking ID with Zoom car : ID:JPS6NDVLP

I had done a booking on 27th Aug and paid deposit of Rs 1499 /- and was infomed it would be returned in 30 days. Its been more than 2 months but update yet.

Whenever I call they said it will processed and they have made changed to IVR we cannot speak to customer services if do not have booking.

I have written emails and raised many complaints on Zoomcar mobile App as well as Zoomcar website.

Requesing you to kindly help me on this.Let me know if you need any further details.

Regards,
Mallesh Sunchu
[protected]

My booking number is JPS6NEO9B and i booked on September 16, 2020 and also cancelled the same on the very same day as my driving license was not approved by Zoomcar. Now ever since that date till now i have not received the refund amount. Further, the Customer Care has no option at all that we can reach out to them for asking any status update of the money that we just invested. Neither on the app that numerous emails (the term that they use) that we submitted and no response have been received.

Firstly, they take money without approving the driving license. Secondly, no ways to find out any status of the refunds that we want back. Thirdly, it is stated that refund shall come in 30 days and in this case this has been more than 30 days and still not received. Lastly, in case if our usage is higher than as booked we are charged extra, do i get anything extra on delayed refunds.

It's been more than a month now and Zoomcar hasn't refunded Rs.5377 and it's frustrating. Booked this car to go to my college to write my exams and then cancelled it to go by bus.These people know to take money but not refund it

I have uploaded all my details since 48 hours it's pending, I need to book it's urgent
Resolve it asap, I have raised dispute still not happening

I had booked 2 trips in April and May and cancelled them after 1 week. I was supposed to receive refund within 1-2 weeks which the Zoomcar customer care kept telling it will be received within 30 days which was fine with me. It's been more than 5 months now after cancelling my trips and I still haven't received any refund from Zoomcar for my bookings. The total amount comes upto 11, 000 Rs.
I am attaching booking reference and id with this complaint

I booked Maruti Swift car

My Booking Id Is JPS6NA2JO

I Dropped the vehicle with no damage but invalid charges are added on my account

Below is the right side pic of the car during the time of drop with date and time as you can see in the picture details there is no damage to the car under my booking time. And the damage charges are clearly invalid how come u people can add charges I'm having proofs. I'm ur old customer this how u treat. if my charges are not removed I will go through legal procedures against ur company under court.