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www.zoomcar.com
2.3
Updated: Nov 7, 2025
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Zoomcar reviews & complaints page 122

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A
Adhiraj Majumdar
Oct 10, 2020
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One of my booking was completed and an amount was due from the company of 1194. Also i made another booking which i cancelled and was assured 100% refund of 4348. none of them has been cleared. the completed booking is from 23rd Aug and the other is from 9/25.
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    haritima29
    Oct 10, 2020
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    I made a booking with zoomcar in April 2020, for 4th October 2020, ID : JPS6N1U47
    where they had mentioned that at any given point if we cancel the booking, before travelling dates, the whole amount will be refunded.
    Due to some reasons, we cancelled our trip in June 2020, since then we are waiting for our refund, but the company is not responding even. In earlier days, they responded and said it will be done in few days, then they asked for weeks and after that they are not responding anywhere, neither on emails, nor there customer care number is available. Its been more than 5 months now, that i am waiting for a refund. This is highly unprofessional of the company.
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      Tharun Chinnu
      Oct 10, 2020
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      I have not received my refund which is to be paid by Zoom car, there is no number to call them at the initial stage they told to wait 14 days but it's been 4 months I didn't received the refund from them
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        N
        Naman. Bajaj
        from Delhi, Delhi
        Oct 10, 2020
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        I have done my booking on 12 september it's been almost a month but I am not still get my refund back. Refer screen shot for details
        +1 photos
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          A
          Akshat44
          Oct 10, 2020
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          My refund for two bookings made on 29th aug and 1 september 2020 with zoomcar has been pending for more than 40 days now.I have raised the same issue with the support team for Zoomcar but there is no reply from them.Below are the booking id for two bookings i made:

          Booking id-JPS6NDFE8-pending refund of Rs 4952
          Booking id-JPS6NAIHI-pending refund of Rs 2821

          Please look into this issue.It was my first experience in delhi/ncr with Zoomcar and has been really disappointing.
          Attaching the screenshots for the booking.
          +3 photos
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            K
            keshava1311
            Oct 10, 2020
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            I’ve subscribed to zoomcar for a month which requires a refundable security deposit of ₹5000 at the time of subscription. I’ve returned the car in the condition that it was given to me. It has been two months since i returned the car. There is no word of refund. I’ve sent many follow up mails but of no use. Whats More pathetic is, even the customer care number is always out of order.
            Zoomcar customer support has been notified about the posted complaint.
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              A
              Akhil315
              Oct 10, 2020
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              Refund not received, it has been 3 months how many days required for the refund
              Booking id JPS6NPH3T
              +1 photos
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              There is no response from zoomcar car
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                R
                rijohn95
                Oct 9, 2020
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                Address: Bangalore

                I had made a booking with Zoomcar ( Booking ID JPS6N1X4O ) in May 2020 and had to cancel the same 3 days before the trip due date due to some circumstances.
                Zoomcar However hasn't processed my refund yet even though it's been more than 4 months.
                This is seriously sad that a company like Zoomcar is doing this to its clients. Attached is the screenshot
                +1 photos
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                  A
                  ajaykumar1987
                  Oct 9, 2020
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                  Hello Sir/Madam,

                  It's been more than days since my trip got completed but still my security deposit and fuel amount not yet refunded. I have sent multiple mails to support team but no reply from them. I tried reaching all the contact numbers but they have removed to option to talk to the executive for help.

                  Can you please look into this.

                  Booking No: JPS6NAKBT
                  +1 photos
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                    V
                    Vineet D
                    Oct 9, 2020
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                    Address: Bangalore

                    I have booked two trips from zoomcar, they took deposit but now after repeated messages on their app they do not respond. Refunds are pending for more than a month but they do not respond. There is no way to contact them on phone or mail. I am attaching screenshot of both the bookings showing refund amount in their app. Very unprofessional company.
                    +1 photos
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                    Oct 21, 2020
                    Updated by Vineet D                     It’s really amazing how these guys have left no customer support number which can be reached. They have a section in their app where you may ask about your refund status but they never reply...
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                    No response no refund...these guys don’t care.
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                      V
                      vasu khan
                      Oct 9, 2020
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                      Hiii Team,
                      This really disappointing that i made 2 bookings on the 10th Aug and were cancelled and its abt 10th oct now i havent received my refund of 3191 please help in refunding the amount as i want to make the bookings but will only proceed furthur if i get the Refund

                      Booking Id:JPS6N0YVK
                      Booking Id;JPS6N0YDD

                      Regards
                      Vasu
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                        C
                        Chiranjeevi Rao
                        from Mumbai, Maharashtra
                        Oct 9, 2020
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                        Address: Mumbai

                        Hi Team, I have been sending mails since June 2020 to reimburse the advance of Rs.5000 but I have not received yet. I could not reach on the Support phone number. I received phone calls in between but no one helped me due to Covid situation. Is there anyway i can get contacted with you and get an update????

                        my email id is [protected]@gmail.com
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                          A
                          aryan dutta
                          Oct 8, 2020
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                          I was booking a zoomcar on 11th sep but due to certain technical issues the booking couldn't be done but the money was debited from my credit card. I have made numy calls to zoomcar regarding the refund but haven't been able to get any help. Please I want my refund back asap. It's an emergency.
                          +1 photos
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                            S
                            Safeershah
                            Oct 8, 2020
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                            Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

                            I have booked zoomcar on 28th May 2020 with Booking ID:JPS6NYKKL

                            It has been more than 4 months of my bookings on Zoomcar, and the refund has not been initiated for my bookings

                            I have been told several time on the phone that it will be processed within a week or so. But I have waited several weeks now.

                            The total amount to be refunded is INR 1, 709 for this booking. Please look into.
                            +2 photos
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                              S
                              Sohil Sarvaiya
                              Oct 8, 2020
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                              Refund not initiated for two zoomcars bookings: jps6n1uco

                              It has been more than a month for my bookings on zoomcars, and the refund has not been initiated for my bookings

                              I have been told several time on the phone that it will be processed within a week or so. But i have waited several weeks now.

                              The total amount to be refunded is inr 11, 686 for this booking. Please look into.
                              Zoomcar customer support has been notified about the posted complaint.
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                                S
                                ssksj3
                                Oct 8, 2020
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                                Resolved

                                I had a booking with zoomcar which i had cancelled on 5th of august 2020 for which i am due a refund of rs 2736but even after 2 months of cancellation of my booking, no refund has been processed. This is highly inconvenient and even after sending several queries to zoomcar regarding this, I haven't been contacted by anyone even when i was told that someone will get in touch with me soon. My booking id is JPS6NS66E. Please have this resolved as soon as possible.
                                +1 photos
                                Jan 4, 2021
                                Complaint marked as Resolved 
                                Zoomcar customer support has been notified about the posted complaint.
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                                  P
                                  PraveenK Suthar
                                  Oct 8, 2020
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                                  Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008
                                  Website: www.zoomcar.com

                                  Team, this is praveen suthar and i had done 2 bookings in the month of august. Attached details for ready reference. One was cancelled by zoomcar, saying the 1st booked car met with an accident and they have cancelled and will refund in 10 days. I booked 2nd car and filled fuel of 2, 000/- and later i realized the ac is not working; for this they confirmed they will refund fuel money i. E. 2k. Also the second car's deposit is yet to be received.
                                  Total outstanding-1st car-4, 746/-
                                  Second car fuel and deposit - 2, 000/- + 2, 999/- = 9, 745/-
                                  +1 photos
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                                    S
                                    ShaktiSahay
                                    Oct 8, 2020
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                                    Refund not initiated for two zoomcars bookings: jps6np7tl and jps6n5zi0

                                    It has been more than three months for my two bookings on zoomcars, and the refund has not been initiated for two of my bookings.

                                    I have been told several time on the phone that it will be processed within a week or so. But i have waited several weeks now.

                                    The total amount to be refunded is inr 5998 for both the bookings.
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      S
                                      Sumitsinha55
                                      Oct 8, 2020
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                                      Hello Sir/Madam,

                                      It's been 35 days since my trip got completed but still my security deposit money not yet initiated. Already sent lots of emails to [protected]@zoomcar.com but no reply from them. Trying to reach all the contact numbers but they have removed to option to talk to the executive for help.

                                      Booking Id: JPS6NDA1N
                                      +1 photos
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                                      Oct 14, 2020
                                      Updated by Sumitsinha55                                       @zoomcar kindly respond to my email/Message/Comment.
                                      Oct 28, 2020
                                      Updated by Sumitsinha55                                       Still waiting for the reply.
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                                        M
                                        Mohit Upadhyaya
                                        Oct 8, 2020
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                                        These guys dont even know how to talk with customers. No refund since more than 1.5 months. Not even responding my e-mails and phone.
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