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www.zoomcar.com
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Updated: Mar 23, 2026
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Zoomcar reviews & complaints page 122

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S
saurabh91993
Oct 11, 2020
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My booking ID is JPS6ND9QA. Its been a month since I cancelled my ride and I did get my refund. What you guys are doing? I need my money asap. I am in need of money. Please refund it asap.
Zoomcar customer support has been notified about the posted complaint.
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    sakshi_02
    Oct 11, 2020
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    There is hidden pre-authorization on the zoom car app without which they will not allow customer to book a car and using it they do unauthorized deductions on the credit card?

    I had tried calling customer care regarding my issue and since i didn't hear back from them i had to mark the transaction as disputed.

    Bank has refused to help in this regard as zoom car had an inbuilt pre-authorization and bank requested to provide a credit note from the zoom car.
    Zoomcar customer support has been notified about the posted complaint.
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      ajayadav55
      Oct 11, 2020
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      Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

      Hello Sir, I want to file a compliant against Zoomcar.I book a Zoomcar with fuel, when I pickup the car fuel tank about 10% filled.I add about 44.79 liters fuel of amount 3500.As I booked Zoomcar with fuel, they should provide me already full the fuel tank or retrun my 3500INR immediately after end of my trip.As I see on social media there is a lot of compliant about this matter.Everyone suffer from this problem. Please check it and solve it not only for me but also for others.
      My Zoomcar booking ID JPS6NVZWX.
      My [protected]@gmail.com
      Zoomcar customer support has been notified about the posted complaint.
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        C
        Chaitu1293
        from Mumbai, Maharashtra
        Oct 11, 2020
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        I haven't received my refund from past so many days. Each time they replied with the same message we are in the process of refund and will notify you shortly. That day didn't yet came. How much more time I have to wait for my miney. Now it's high time. Can't you see how many complaints you are receiving day by day?? Why don't you work on it.
        Zoomcar customer support has been notified about the posted complaint.
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          A
          Adhiraj Majumdar
          Oct 10, 2020
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          One of my booking was completed and an amount was due from the company of 1194. Also i made another booking which i cancelled and was assured 100% refund of 4348. none of them has been cleared. the completed booking is from 23rd Aug and the other is from 9/25.
          Zoomcar customer support has been notified about the posted complaint.
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            H
            haritima29
            Oct 10, 2020
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            I made a booking with zoomcar in April 2020, for 4th October 2020, ID : JPS6N1U47
            where they had mentioned that at any given point if we cancel the booking, before travelling dates, the whole amount will be refunded.
            Due to some reasons, we cancelled our trip in June 2020, since then we are waiting for our refund, but the company is not responding even. In earlier days, they responded and said it will be done in few days, then they asked for weeks and after that they are not responding anywhere, neither on emails, nor there customer care number is available. Its been more than 5 months now, that i am waiting for a refund. This is highly unprofessional of the company.
            Zoomcar customer support has been notified about the posted complaint.
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              Tharun Chinnu
              Oct 10, 2020
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              I have not received my refund which is to be paid by Zoom car, there is no number to call them at the initial stage they told to wait 14 days but it's been 4 months I didn't received the refund from them
              Zoomcar customer support has been notified about the posted complaint.
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                N
                Naman. Bajaj
                from Delhi, Delhi
                Oct 10, 2020
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                I have done my booking on 12 september it's been almost a month but I am not still get my refund back. Refer screen shot for details
                Zoomcar customer support has been notified about the posted complaint.
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                  A
                  Akshat44
                  Oct 10, 2020
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                  My refund for two bookings made on 29th aug and 1 september 2020 with zoomcar has been pending for more than 40 days now.I have raised the same issue with the support team for Zoomcar but there is no reply from them.Below are the booking id for two bookings i made:

                  Booking id-JPS6NDFE8-pending refund of Rs 4952
                  Booking id-JPS6NAIHI-pending refund of Rs 2821

                  Please look into this issue.It was my first experience in delhi/ncr with Zoomcar and has been really disappointing.
                  Attaching the screenshots for the booking.
                  Zoomcar customer support has been notified about the posted complaint.
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                    K
                    keshava1311
                    Oct 10, 2020
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                    I’ve subscribed to zoomcar for a month which requires a refundable security deposit of ₹5000 at the time of subscription. I’ve returned the car in the condition that it was given to me. It has been two months since i returned the car. There is no word of refund. I’ve sent many follow up mails but of no use. Whats More pathetic is, even the customer care number is always out of order.
                    Zoomcar customer support has been notified about the posted complaint.
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                      A
                      Akhil315
                      Oct 10, 2020
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                      Refund not received, it has been 3 months how many days required for the refund
                      Booking id JPS6NPH3T
                      Zoomcar customer support has been notified about the posted complaint.
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                      There is no response from zoomcar car
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                        R
                        rijohn95
                        Oct 9, 2020
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                        Address: Bangalore

                        I had made a booking with Zoomcar ( Booking ID JPS6N1X4O ) in May 2020 and had to cancel the same 3 days before the trip due date due to some circumstances.
                        Zoomcar However hasn't processed my refund yet even though it's been more than 4 months.
                        This is seriously sad that a company like Zoomcar is doing this to its clients. Attached is the screenshot
                        Zoomcar customer support has been notified about the posted complaint.
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                          ajaykumar1987
                          Oct 9, 2020
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                          Hello Sir/Madam,

                          It's been more than days since my trip got completed but still my security deposit and fuel amount not yet refunded. I have sent multiple mails to support team but no reply from them. I tried reaching all the contact numbers but they have removed to option to talk to the executive for help.

                          Can you please look into this.

                          Booking No: JPS6NAKBT
                          Zoomcar customer support has been notified about the posted complaint.
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                            V
                            Vineet D
                            Oct 9, 2020
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                            Address: Bangalore

                            I have booked two trips from zoomcar, they took deposit but now after repeated messages on their app they do not respond. Refunds are pending for more than a month but they do not respond. There is no way to contact them on phone or mail. I am attaching screenshot of both the bookings showing refund amount in their app. Very unprofessional company.
                            Zoomcar customer support has been notified about the posted complaint.
                            Oct 21, 2020
                            Updated by Vineet D                             It’s really amazing how these guys have left no customer support number which can be reached. They have a section in their app where you may ask about your refund status but they never reply...
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                            No response no refund...these guys don’t care.
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                              V
                              vasu khan
                              Oct 9, 2020
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                              Hiii Team,
                              This really disappointing that i made 2 bookings on the 10th Aug and were cancelled and its abt 10th oct now i havent received my refund of 3191 please help in refunding the amount as i want to make the bookings but will only proceed furthur if i get the Refund

                              Booking Id:JPS6N0YVK
                              Booking Id;JPS6N0YDD

                              Regards
                              Vasu
                              Zoomcar customer support has been notified about the posted complaint.
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                                C
                                Chiranjeevi Rao
                                from Mumbai, Maharashtra
                                Oct 9, 2020
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                                Address: Mumbai

                                Hi Team, I have been sending mails since June 2020 to reimburse the advance of Rs.5000 but I have not received yet. I could not reach on the Support phone number. I received phone calls in between but no one helped me due to Covid situation. Is there anyway i can get contacted with you and get an update????

                                my email id is [protected]@gmail.com
                                Zoomcar customer support has been notified about the posted complaint.
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                                  A
                                  aryan dutta
                                  Oct 8, 2020
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                                  I was booking a zoomcar on 11th sep but due to certain technical issues the booking couldn't be done but the money was debited from my credit card. I have made numy calls to zoomcar regarding the refund but haven't been able to get any help. Please I want my refund back asap. It's an emergency.
                                  Zoomcar customer support has been notified about the posted complaint.
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                                    S
                                    Safeershah
                                    Oct 8, 2020
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                                    Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

                                    I have booked zoomcar on 28th May 2020 with Booking ID:JPS6NYKKL

                                    It has been more than 4 months of my bookings on Zoomcar, and the refund has not been initiated for my bookings

                                    I have been told several time on the phone that it will be processed within a week or so. But I have waited several weeks now.

                                    The total amount to be refunded is INR 1, 709 for this booking. Please look into.
                                    Zoomcar customer support has been notified about the posted complaint.
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                                      S
                                      Sohil Sarvaiya
                                      Oct 8, 2020
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                                      Refund not initiated for two zoomcars bookings: jps6n1uco

                                      It has been more than a month for my bookings on zoomcars, and the refund has not been initiated for my bookings

                                      I have been told several time on the phone that it will be processed within a week or so. But i have waited several weeks now.

                                      The total amount to be refunded is inr 11, 686 for this booking. Please look into.
                                      Zoomcar customer support has been notified about the posted complaint.
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                                        S
                                        ssksj3
                                        Oct 8, 2020
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                                        Resolved

                                        I had a booking with zoomcar which i had cancelled on 5th of august 2020 for which i am due a refund of rs 2736but even after 2 months of cancellation of my booking, no refund has been processed. This is highly inconvenient and even after sending several queries to zoomcar regarding this, I haven't been contacted by anyone even when i was told that someone will get in touch with me soon. My booking id is JPS6NS66E. Please have this resolved as soon as possible.
                                        Jan 4, 2021
                                        Complaint marked as Resolved 
                                        Zoomcar customer support has been notified about the posted complaint.
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