Zoomcar Complaints & Reviews

I had a booking with zoomcar which i had cancelled on 5th of august 2020 for which i am due a refund of rs 2736but even after 2 months of cancellation of my booking, no refund has been processed. This is highly inconvenient and even after sending several queries to zoomcar regarding this, I haven't been contacted by anyone even when i was told that someone will get in touch with me soon. My booking id is JPS6NS66E. Please have this resolved...

Team, this is praveen suthar and i had done 2 bookings in the month of august. Attached details for ready reference. One was cancelled by zoomcar, saying the 1st booked car met with an accident and they have cancelled and will refund in 10 days. I booked 2nd car and filled fuel of 2, 000/- and later i realized the ac is not working; for this they confirmed they will refund fuel money i. E. 2k. Also the second car's deposit is yet to be received.br...

Refund not initiated for two zoomcars bookings: jps6np7tl and jps6n5zi0

It has been more than three months for my two bookings on zoomcars, and the refund has not been initiated for two of my bookings.

I have been told several time on the phone that it will be processed within a week or so. But i have waited several weeks now.

The total amount to be refunded is inr 5998 for both the bookings....

Hello Sir/Madam,

It's been 35 days since my trip got completed but still my security deposit money not yet initiated. Already sent lots of emails to [protected]@zoomcar.com but no reply from them. Trying to reach all the contact numbers but they have removed to option to talk to the executive for help.

Booking Id: JPS6NDA1N...

These guys dont even know how to talk with customers. No refund since more than 1.5 months. Not even responding my e-mails and phone....

Dear sir,
This is in regard with the booking id jps6na583 started on 9th september, 2020 till 9th october, 2020.

Yesterday in powai around 5 p. M. The car broke down in the middle of the road. I immediately called up customer care and the executive said that the tracking device is locking the car automatically. As it was in the peak hours the car was causing a lot of traffic and chaos. As being a lady, i could not...

I’ve tried booking a car on zoom car 2nd of october after making the payment i’ve noticed that the booking had not confirmed and money has been taken from my account. The next day i get an email from them that trip has been cancelled the money will be refunded after a week i tried calling them they asked me to wait 30 days due to this current situation. It’s been more than a month. Now there’s no response from their side....

I have booked tata hexa with booking id:jps6nk3so
From 7 apr to 17 apr but due to lock down i had to cancel it which i have done on 29th march. I have already raised complaints via main regarding refund and i didn't got any response. Then i tried reaching office and it was open they said i will get my refund in a week. Still i didn't got refund and now i have visited office 3 4 time and it is closed. Now it's been more...

I made 2 bookings mentioned below in june and haven't received security refund for both the bookings yet. The security deposit is supposed to be refunded within 7 days and maximum 30 days as per policy:

Booking id: jps6npj3u (12jun, 2020 8:00 am to 15 jun, 2020 8:00 am)
- refund pending rs2, 999/-

Booking id: jps6nyqmw (06 jun, 2020 9:00 am to 06 jun, 2020 9:00 pm)
- refund pending rs3, 299/-br...

I booked a car on 20th August, 2020 from Zoom car (Booking ID- JPS6N0PR2) which they cancelled, just 45 mins before the booking time
It has been more than 45 days that I have not received the refund of amount of ₹2, 597.
I have complained many times through emails and phone calls, but received no reply from Zoom car.
And moreover, I didn’t cancel the booking, they were not able to provide car.
Firstly it’s...

I have completed by booking. BOOKING ID # JPS6NEJS0 since 16th of September 2020 but till date there is no refund of the security deposit they have taken. I am very disappointed by the way Zoom Car has been dealing about with these refunds. Had I had an idea by looking at other consumer complaints, I wouldn't have ever used their services. First of all they gave me a car to drive that was dirty from within and forget sanitization as what...

ID: JPS6NST80, waiting from 2 and half months, till not recieved refund amount....

Dear sir,
From past 2 and half months i didnt my refund amount and no one responding and even toll free was connecting. That the reason i toltally shifted to revv cars who providing service and support correctively...

Booking Id: JPS6NSLK0
Place : AHMEDABAD
DATE OF BOOKING: 15Jul 2020 8:30AM
End of booking: 16: Jul 20202 7:30AM
Refund amount: Rs.4000

I booked the car including fuel but after 3 months of my booking completed i have note received my refund of Rs.4000

I have called several times but no action is being taken from their team and only further dates are given .

I have...

I have completed my trip on 10 sep 2020 and till now i haven’t received my security refund and fuel reimbursement amount back. Its been a month now . Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. And I'll tell all my friends and family not to make any booking with zoomcar again. I have email them many times but they are not providing me any resonable response....

Hello, My name is Dhavan Parmar.I booked zoomcar at 31 august 2020 for 10 am-8 pm in Ahmedabad, Gujarat.Park the car before 8 :00 pm.And follow all the rules and regulation and pay by my axisbank debit card.I paid the rent plus deposit amount of 1999.00 Rs. by debit card.Zoomcars policy is to give refund in 30 days of booking.Still the refund is not made by the zoomcar company.The customer representatives is not giving any assurance regarding...

I had booked car on 21/06/2020 from Zoom car.. I had paid Rs2162 including security deposit refundable Amount.. From last four months I am trying to contact the zoomcar customer care but no one responding for regarding this issue.. Please solve this issue as soon as possible...

Booking ID:JPS6N1USA
Book Date: 5 sep 2020 7 am
End Date : 6 sep 2020 10 pm
Total Amount Refund: 6009/-...

Zomcar is NOT returning the refund amount of Rs 3847./ Booking ID: JPS6N0A11...

It's been a month, still not received my refund money. No one is attending the. Customer care calls, it clearly shows. They're cheating.
Refund the money immediately, otherwise you'll face the legal consequences....