Zoomcar Complaints & Reviews

At first i booked a trip on 22nd july for that i had to get 2200rs refund for fuel for that i called the customer care of zoom car for 10 to 15 times everytime they are answering like the refund will be initiated in a week or like that at last i asked for the coupon of the same amount they given it and there is another booking that was made on 12th oct i cancelled it for that i raised a request till now i doesnt get any response for that so for that i want to raise a complaint
the booking id is JPS6N1UBO

I have made 2 bookings with zoomcar in the month of September. One booking I have cancelled on 4th of September and 2nd booking I have cancelled completed on 27th of September. But I have not received my refund back yet. I have followed up with their team n number of time. But again and again they use to provide new date.

My refund of booking I'd no JPS6NDG62 is pending from more than 30 days I am trying to contact many times but no reply from your side my refund is 6350 and my contact no is [protected]

This complaint is regarding a refund on my previous bookings which were not processed and cancelled instead on the day aug 19th . Its been months since lockdown i ve been trying alot to contact by calls nd mails but none were replied .

Had booked a car for[protected], but had to cancel for various reasons, while the cancellation charge is debited without any delay. The refund amount of 4k is still stuck and I haven't received any mail or calls from the customer care yet.
I wonder will my amount be refunded with the interest like the company deducted a huge amount from me.

I have booked car from zoomcar on date 18/09/2020. After I picked up the car, there were no petrol in it and as per zoomcar policy if we refuel the car, they will return the same amount to us and I did the same, after I have completed the trip I did the same uploaded the bill and everything required for it but it's already 1 month and they have not issued any refund for it and now they are not responding to my mail and not receiving my Phone calls also.

THIS IS 3rd TIME ZOOMCAR IS DOING THIS TO ME AND NOT RESPONDING TO MY MAIL AMD CALLS AND IF THEY ARE NOT GOING REFUND MY MONEY I WILL FILE FIR AGAINST THE COMPANY.

Hi Team,

I had booked a zoom car on 30/09/2020 for a trip dated 03/10/2020, however I had cancelled the booking on 01/10/2020 due to some emergency. Booking ID: JPS6NVO0L I have not yet received my refund and it’s has been more than 20 days from the day of cancellation, as per policy i should have received my refund please look into this issue and update me on my credit refund, if not I will have to take legal actions against zoom.

It's been more than a month my booking is complete but I have not bee provided with my refund of 7, 500rs. There is no customer care number or email to raise any complaints.

Booking ID: JPS6NVMF5
Amount: 1912
Pending refund amount: 1712

I cancelled my booking on October 3 2020 because I booked for the wrong date by mistake.

The issue that I have experienced was: Booked Nexon AT(AP31TP2672) on 31st May 2020. Refund of rs 2549 is still in pending.
also I had ZAP subscription for June and refund of rs 4999/- still pending.

It occurred on: 31/05/2020

Please refund my deposit amount of rs 2549 and ZAP refund of rs 4999/- ASAP as it is almost 4 months from booking.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ravi Kumar

: BOOKING ID # JPS6NYLU8

My Booking ID is JPS6NDFFM

Zoomcar is not responding to around 50 mails I've sent them and showing absolutely no interest in refunding back my money (Rs. 1499.00), which was kept as a security deposit when I hired the car from them. According to their terms, my money should have been refunded to me within 1-2 working days as I've paid through UPI based platform.
Currently all their customer care numbers are invalid and they are not responding to mail.
How can I get back my money !!

My refund amount of Rs.2791 has not been credited for my booking JPS6NAW84.

My few refunds are pending from more than 60 days now.
Kindly clear my all refunds against registered Mobile no.[protected] on urgent basis.

Dear Sir,
My Self:- Ganteda Bala Raju
Completed Booking ID - JPS6NA29T
Contact Number:- [protected]
Mail Id:- [protected]@gmail.com
Refund Amount:- Rs:5, 444/-

I had completed my booking on 17th September 2020. Still, My refund is pending from your end. Kindly process it immediately.

I have booked car in zoom aug 28 to 1st sep... according to them the amt which I supposed to pay is 12886 included refundable deposit 1499...I failed to handover the car on 1st sep I immediately called the zoom car person Mr.shiva with whome iam dealing from the beginning he didn't informed me anything Abt late fee and I also asked him to send me the payment link to clear the amt till sep 1st bt that guy didn't even sent me the link I reached my place on sep 3rd by 9pm and I immediately informed them to take the car bt they didn't takethe car and they reached my home on 4th sep after I called the customer care and bombed me with 36381rs that is 12886+23395 and they didn't even in a situation to talk properly to customer and also didn't back my refundable amt 1499

This is regarding booking Id: JPS6NACRP .
This is absolutely unprofessional am unable to understand that how can a renowned service provider like yours is cheating and doing fraud .. I fail to understand why my refund have not been initiated till date with no communication at all from your side neither one can contact you.

Firstly We did booking for with fuel from Bangalore to Hyderabad, but to our surprise we found the fuel tank empty, and when we checked with zoom representative he said we can reimburse upon submitting the fuel receipts. Now that it’s been 50 days but still refund is pending Of amount 2466/- .
You where accessible earlier by the booking I’d at your app but now the call centre says you have no booking neither there is any proper way of escalation or to reach you.
I feel cheated by the mere sense that there is no communication at all from your side.

I am frustrated by the behaviour you guys display absolutely disgusting..

I feel that I have no other option then to appeal to jurisdiction for your harassment.

My booing was cancelled on 21st September
I haven’t recieved any refund updates till now and tomorrow is the last date according to the company norms
I need immediate assistance with zoom car and update on my refund status

I have made a booking on 27-aug-2020
My booking id is ( JPS6NDTQS ) I have cancelled my booking on 1 of sept 2020 it's been 50days now I haven't received my refund yet and infact they have blocked my number also so I'm unable to contact them and no response from mails. Please process my refund immediately.

BOOKING ID # JPS6NAGT5 was cancelled on 6-sep-2020, As per company policy refund amount will be credited source account with on 30 working days. But company has ignored their mentioned policies and delayed in refund of amount and making profit with this money.

BOOKING ID # JPS6NAGT5
Date of cancellation # 06-SEP-2020
REFUND STATUS # NOT COMPLETED

This is absolutely unprofessional am unable to understand that how can a renowned service provider like yours is cheating and doing fraud .. I fail to understand why my refund have not been initiated till date with no communication at all from your side neither one can contact you.

Firstly I was given a bad condition car on complaint you did not arrange replacement
After submitting and forwarding all your requirements I was assured that a refund amount of Rs. 4599/- will be initiated within 30 days now its almost two months but still I have not been refunded my amount.
You where accessible earlier by the booking I’d at your app but now the call centre says you have no booking neither there is any proper way of escalation or to reach you.
I feel cheated by the mere sense that there is no communication at all from your side.

I am frustrated by the behaviour you guys display absolutely disgusting..

I feel that I have no other option then to appeal to jurisdiction for your harassment.

Regards
Manish Athavale
[protected]