Zoomcar Complaints & Reviews

I booked a zoomcar (booking Id- JPS6NDPPO) on 14th September 2020 for one day. My trip got completed and I was supposed to get refund of INR 4752 within 30 days, it has been more than 30 days and I have still not got the refund. Their customer care number is also not reachable and they don't reply via mail. Please help.
My details- [protected]@gmail.com...

First the booking was cancelled by Zoomcar .they said refund will be received within 30 days . It's been 44 days I haven't recieved my refund yet . Poor service....

I have booked a trip on zoomcar dated 29th may 2020. Due to lockdown restrictions, I have canceled the trip. But still I didnt get the refund. My booking I'd is JPS6NYHFN. Pending refund amount is 6463. So, please process the refund amount as early as possible....

Its been 46 days now for my booking cancellation and the refund is not yet provided to me. I tried enormous ways to contact zoomcar customer support but none responded to my emails or calls.
They are continuously denying response and am suffering for my money which is stuck with them due to their careless & intolerable behaviour.

It’s My second Attempt to lodge a complain against them but no positive response yet.br...

My name is Anand S N, my registered mobile number with Zoom car is [protected] and I can be reached st this number, Zoom cars have not processd my refund of 3500 and I'm feeling very insecure as I am unable to reach them....

They canceled my bookings within 2 hours saying due to some internal issues. Apart from the problems I faced because of this in this COVID situation, I requested them to give me my refunds soon as I need to book other mode of transport now it’s past 30 working days ans I still haven’t received my refunds. Very unhappy with the service...

I booked a car and paid on 28th August 2020 which included security deposit 2000
Car was returned in good condition on 14th Sept since then have chased zoomcar on their app for refund no reply

Now it is more tha. 30days

Call center number is not working and they are not replying to messages sent thru the app, they have also disabled link on app to reach the call center

Before refund use...

I had done 2 bookings in last month but didn't received my fuel reimbursment amount of my fuel bills. I had taken a package of CAR WITH FUEL PACKAGE. Below are booking ID's -

1) JPS6NA6SB
2) JPS6NE6JO

Both booked under my name - Akshay Shirish Rajadhyaksha.

Kindly make sure I receive my fuel reimbursed amount.

Regards,
Akshay Rajadhyaksha...

Hi zoom car booking two times first booking my brother booking date 25-may-2020 to 28-may-2020 three days i'd -JPS6NYCVP already 5months ended money not credited refund money 729 ruppes please as soon as possible money returned account.

2] next booking 19-sep-2020 to 19-sep-2020 one day booking with fuel money not refunded money 3, 463 ruppes booking i'd -JPS6NA4CA

Customer care number not connecting and so many...

I had a one day booking on 4th September 2020. My booking is JPS6NDTXQ.
It’s been more than 40 days since the booking is completed. I submitted fuel bills. Refund is still pending for my security amount and fuel bill. I had been a regular customer of zoomcar.
Such a delay is not expected from zoomcar.
I expect an immediate release of my refund amount ASAP....

It was already two months happens my refund amount still not deposited I have send several mails and I have also tried tech executive and I was unable to contact them it is disgusting...

My Booking JPS6NVOW2 completed on 1st october 2020 at 6:30pm IST. I have not yet received the security refund amount....

I had made a booking on 30th August
J had claimed for fuel rembruisment but not yet received...

I have booked a car from zoomcar on February due to covid i have cancelled my plan and the booking on april but till now i dint receive my refund amount of 11163. My booking id id #JPS6NKYMU. please help me with this issue...

Team,
Being a Supermiler customer of Zoomcar I always dreamt about subscribing to a car. Gone through lots of negative reviews about car subscription however I had a hope that Zoomcar will never upset me and I will try my best to manage and get things sorted from your Team.
HEnce finally managed to convince my loved ones to opt for Zoomcar Subscription.
With lots of hopes I filled up my registration details...

I booked Tata Hexa on zoomcar but due incorrect time slot I cancelled the booking (JPS6NECD9) for a refund of Rs. 2, 011/- is pending since 19-Sep-2020. Then I rebooked Scorpio with booking ID JPS6NEHZO for which I am waiting for security deposit refund that 999 and also I uploaded fuel bill for refund.

For fuel bill I was assured it will get refunded in 2 working days. Total rs. 3, 499/- is pending on booking JPS6NEHZO.br...

I want to know my refund status for my booking is JPS6N1UBK. Actually I cancelled my booking on 6th June 2020(120days before), But still now I didn't get my refund on my bank account.
Already I was raised my complaint more than 30 time on the call and more than 50 times on mail. But the replay from zoom car through mail is none of times and over the phone, customer care executive said two weeks of time for every time. But still...

This is regarding a refund which was supposed to be done in May 12 1:55pm the cancellation transaction was initiated since the booking was fully refundable the amount was expected to be refunded as is its been 5 months since there has been no sign of refund and there has not been any response from the company the customer care does not respond, or responds that the refund will be done but there is no sign of refund the amount of time and...

Dear sir,

I ended my zap subscription for Renault kwid KA03 AH 6236 on September 30th 2020 Till now ( 12/october/2020) they did not do the final settlement and or at least my caution deposit amount, I'm getting those template emails for all my queries. saying they will process it at earliest, moreover, they said their TAT is 5-7 days from the date of handover.

From the toll-free number also they removed the...

I have booked zoom car for one day on 7th September in Vadodara, Gujarat. My booking id is JPS6NARKS. It's been more than a month and I have not received any refund yet. And Zoomcar's customer service is worst than anything I have ever seen.
If you could check and see my refund status then kindly update me at [protected]@gmail.com....