Zoomcar Complaints & Reviews

My last booking was on 12th Sept, for which i am still awaiting for my refund
this is highly unethical and Disappointed by their actions.
i tried their customer care[protected], which only has customer support for present Booking
no support or option to talk with Customer support without making a new booking
this kind of actions is highly unprofessional
i have sent Sseveral mails for to follow up with but i have not received a single Reply email from them.

Kindly do the needful.

Booking ID: JPS6NE0WX

Its been 35 day since I made by one day roundtrip booking with zoom car on 24th of September. The security deposit refund status is showing as pending ever since the booking was ended and verification and checks were completed and that status never changed.
The company firstly told deposit amount will be credited right after booking is completed, then they changed it to 7 days processing time, then they said for cards it takes 15-30 days and now its 35 days still refund status is pending and now they have also stopped accepting calls and havent replied to a single in app email.

Why is it taking so much of a time to just refund the unused deposit even after a successful verification/approval and for just the sake of argument if they are having policies for such long refunds so why isn't the refund credited yet after the maximum time period.

What kind of scam/fraud is going on here.
A humble request to enquire and act and stern notice to company to refund the amount

Zoomcar has not refunded my security deposit and fuel charges of Rs 6000 in total. Refund is pending for over a month now. They have even disabled the customer support options. Only those who have active bookings can call them else you cannot reach them. They do not respond to emails. My booking ID is JPS6ND4CG

Hi Team,

i have booked a self driven car from zoomcar on 26th sep and returned it on 27th sep. As provided in the refund for the security i should get a refund of rs.2183. Its been more than 30days now and i haven't receive any refund. I am unable to call the customer care until i have an active booking. This is a pathetic service. I have to pay my bills which has delayed due to the refund. I am very unhappy with zoom car.

Hello Sir,
I had booked Zoomcar rental service for 27th August for which I had refuelled the vehicle and did a minor repair.
All of these amounts gave been approved as per Zoomcar's policy however they are not processing the refund despite innumerous follow ups.
Can you please help with this?
Thanks,
Tejas

I have rented two zoomcar more than a month before through Zoomcar app. They have the policy to refund amount within 30 days of booking but still I haven't received any refund amount. Requesting you to kindly help me in getting my refund ASAP.

Total amount of refund due
6629+3999 = 10628

I have booked ride on 22 August 2020 with fuel and I refill fuel of amount Rs 2000 and till date I have not received refund amount. several of time I contact/mail and talk with zoomcar executive but still the amount is not refund and from last 2 month issue was not resolved.

Requesting you to please look into this matter and resolve it as earliest.

kindly do needful as earliest.

I booked a car on 20th August, 2020 from Zoom car (Booking ID- JPS6N0PR2) which they cancelled, just 45 mins before the booking time
It has been more than 2 months that I have not received the refund of amount of ₹2, 597.
I have complained many times through emails and phone calls, but received no reply from Zoom car.
And moreover, I didn’t cancel the booking, they were not able to provide car.
Firstly it’s their mistake as they canceled the car just 45 mins before the booking time and secondly inspite of their mistake they are not giving my money back.

I had made a booking through zoomcar for 25 Nov 2020 and returned the car on same day. Now it has been over 1 month. Still the Refund amount is not received.
Customer care number is unable to connect.

Booking ID: JPS6NEEBK

I have booked car from zoomcar on date 18/09/2020 WITH BOOKING ID JPS6NEQP9 . After I picked up the car, there were no petrol in it and as per zoomcar policy if we refuel the car, they will return the same amount to us and I did the same, after I have completed the trip I did the same uploaded the bill and everything required for it but it's already 1 month and they have not issued any refund for it and now they are not responding to my mail and not receiving my Phone calls also.

THIS IS 3rd TIME ZOOMCAR IS DOING THIS TO ME AND NOT RESPONDING TO MY MAIL AMD CALLS AND IF THEY ARE NOT GOING REFUND MY MONEY I WILL FILE FIR AGAINST THE COMPANY.

I booked a zoom car in May and refund of 2000 is pending. Everytime I contact the customer care they assure that refund will be issued in 2 weeks but again the same cycle continues.

Respected Sir/Madam
I booked a zoom car on 25th Sept 2020

My booking details are as follows:

Booking Id: JPS6NETKQ.
Car type: Swift
Pick/Up : 12:00 AM / 26 SEP 20, SAT
Drop : 09:30 PM/ 28 SEP 20, MON
Registered Mob: [protected]

But due to the far pickup location and non-availability of a car near my area, we requested customer care to cancel my booking. For cancellation, they charged me Rs 200 & Promised that the remaining amount will be refunded within 7 working days. One month has been over but yet I didn't get my refund. I tried to contact customer care so many times, no success. There is no direct customer care No available for old booking. Tried to contact through the Zoomcar contacts us page. Here also I didn't get single mail from Zoomcar.

Zoomcar has decided on the refund money and still taking a long time to refund. I messaged on the Zoomcar FB page. There, they first promised that money will be refunded within 30 days. After 30 days again I asked, they are telling it will take more than 2-3 weeks.

Why there is no proper refund policy ??
Why no customer support system for old booking?

Is this a digital India ??

I kindly request you to look into this matter and resolve my problem. I would like to request through you that the concerned ministry should look into this matter and teach the lesson to Zoomcar so that Zoomcar will stop exploiting to the customer.

Thank you!!

Regards

Ashutosh Pandey

I cancelled the trip booked twice in zoom car but still till now I dint received my pending amount which is deducted through my credit card, kindly help me to get refund ASAP.

Thanks and Regards,
Raghavendra

I have booked the Swift car on agust 23 and returned it on same day now it is almost 2months over I didn't receive my refund amount till now

I, Arun Karthik V, subscribed a car (Polo) on June 26, 2020 for one month. I returned the car on July 26, 2020. The refundable amount of Rs.4999/- not yet refunded. My phone no. is [protected]. Kindly refund the amount.

I subscribed for a car in June 2020 by paying Rs 23558 but there is no response from the team from then.

I want to cancel my subscription and full money back.

When I contacted in June they said due to pandemic situation there will be delay in processing. It's been 4 months and the call centre number no one will attend and for emails no response.

Hi there
I have booked a car from zoomcar but unfortunately I had to cancel the order.
I have cancelled my order on 27 sep and today it's 25oct and there is no contact with the company.
Tried calling zoomcar all online numbers provided online but all numbers seems to be out of service.
Please initiate my refund as soon as possible.

I'd: JPS6NE2L9

Cell no:[protected]

I made a booking through zoomcar for 21 Jul’20 and returned the car on same day. Now it has been almost 3.5 months and they haven’t refunded my pending amount. Initially they claimed that there was some issue in there payment api service when I contacted them through customer service number but the fraud has gone to next extent when they hav removed the service of contacting customer care for previous booking. How a customer will raise there queries in this way?
It is a complete case of fraud and cheating which should be penalised.

I demand a refund of my amount with an interest.

I uploaded my DL details.but still not approved.pleade help.how much time it will take?

4999 taken after that u r support team mobile not working since 25 days