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Zoomcar
ZoomCar India Private Ltd.
Customer satisfaction rating: 59%
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4007
COMPLAINTS
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Zoomcar Customer Care

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#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India - 560038

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Customer satisfaction rating
59%
Complaints
4007
Pending
300
Resolved
2294
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My three bookings were cancelled. Below are the booking id's and cancelled dates.
1. Booking id : JPS6NYHPR - cancelled...
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Hi,
There are 2 bookings for me with zoom car. Out of 2 one is cancelled and I had a ride on other one.
For those 2 bookings refund of rs 12247 is pending from May2020.
Till now refund is processed. I tried to contact customer car by call and email. But there is no response.
Zoom car refund is pending from long time
Jan 06, 2021

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Zoomcar customer support has been notified about the posted complaint.
Jan 06, 2021
Updated by HashN
Hi,
There are 2 bookings for me with zoom car. Out of 2 one is cancelled and I had a ride on other one.
For those 2 bookings refund of rs 12247 is pending from May2020.
Till now refund is not processed. I tried to contact customer car by call and email. But there is no response.
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    Hi, My booking JPS6NT0EA for 25-Oct was cancelled by Zoom due to non availability of Car at Hyderabad Airport . It is now...
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    It has been four months since zoomcar has taken nearly 25000 from me and have failed to deliver the car and are not responding to my refund requests
    Jan 05, 2021

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      Pending My Amount Rs:54444/-
      so far my amount has been pending
      Jan 05, 2021

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        My Self G Bala Raju From Andhrapradesh. My Contact Number is [protected]
        My Id -JPS6NA295
        My Trip has been done on 17th September 2020 without any interruption. In this context refund of Rs:5444/- will be pending so far. No one is responding and not bother about my refund. After my 1st trip, I feel so happy about your service but your negligence on my refund will reflect me not booking again even I need more times. Because I don't want to circle back regarding my refund. So Kindly release my refund even to see this Message.
        Regards,
        G Bala Raju
        Jan 05, 2021

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        Zoomcar customer support has been notified about the posted complaint.
        Kindly resolve my concern .Then i would like to book car before pongal
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          I have booked zoomcar and then cancelled as per zoomcar policy they have to return amount within one month. But it's almost 3 months not deposited my refund.
          Refund of cancellation not paid since 3 months
          Jan 05, 2021

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            I have trying to raise a complant from long back...there is no response still waiting for two refunds pending...customer care is not at all supportive for the customers.
            Refund pending from 90 days
            Refund pending from 90 days
            Refund pending from 90 days
            Jan 05, 2021

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              I took zoom car on 5-6 September 2020 and its been more than 4 months still i haven’t received my deposit refund amount of ₹5, 670. This is not tolerable and even i am unable to contact customer care executive. Worst service. I need my refund asap. This is not acceptable at any cost to receive this kind of service.
              zoomcar refund not received for more than 4 months
              Jan 05, 2021

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                I have not yet received the refund of security deposit since 8-9 months. they are not responding to any call. They have disabled the contact us option from the web and mobile app.
                should I go to for a police complaint now. please suggest.
                no refund since 9 months
                Jan 05, 2021

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                  I have booked a zoomcar on 18th dec with below details,
                  Booking (id: JPS6NBH4F) for Ford Ecosport from 04:00 PM, 18...
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                  Hi Team,

                  I am yet to receive the security deposit plus fuel charges for two trips done on 17 Sep and 8 Oct...
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                  I have tried to book zoom car for twice and the booking not confirmed but payment was deducted. Even after 35 days the refund amount was not credited to my account. In addition to that I have a successful booking on dec4th. Still not get the refund. Tried to contact 100 times over support and customer care services also. Worst service at all.
                  Booking not confirmed. But money deducted and not refund the amount even after 35 days
                  Jan 05, 2021

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                  Zoomcar customer support has been notified about the posted complaint.
                  Jan 11, 2021
                  Updated by Dharma ch
                  How long you take to settle the amount. It's not a small amount. It's a big amount.
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                    I Havent recieved the refund amount of ₹7, 338 for the booking id JPS6N4504 which is more than 40 days. Please let me know about the refund.
                    I havent received the refund amount yet
                    Jan 04, 2021

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                      Its been more than one month...i am still waiting for the refund of Rs 5694..
                      Refund against BOOKING ID # JPS6N2JTB
                      Jan 04, 2021

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                        Its been more than one month...i am still waiting for the refund of Rs 5000
                        Refund against BOOKING ID # JPS6NT63P
                        Jan 04, 2021

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                          I cancelled my booking more then 10 months(march 2020) finished but still i didnt get my money. My booking id is JPS6NO4ET Near rs 20, 000 still pending.
                          Refund pending in zoomcar
                          Jan 04, 2021

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                            It's been over 6 months I have not received my refund .Tried calling them many times, even dropped them mails but they don't...
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                            I did a booking in February and cancelled in in may. I need to recieve refund of 13671.

                            My booking id is JPS6N09B8
                            Jan 02, 2021

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                              I have cancelled my trip with zoomcar on 25th Nov, 2020. It's been more than a month, but they have not refunded my amount yet. It seems like they are doing same thing with lot of people. They are not even replying to the complaints. My booking id is: JPS6N2DWH
                              Refund is not initiated even after a month
                              Jan 04, 2021

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