Zoomcar Complaints & Reviews

We had book a car from the zoomcar platform from 12th May to 14th May, 2023, whose host is Mr. Vivek Poddar. The car was Renault Kwid with the car number MH46AU7245. The journey was extremely uncomfortable as neither the AC was working and we felt very hot as it is the summer season, nor the Bluetooth option was working. Also there was a problem regarding the locking of doors in the car. Also, the car was very dirty and we had to throw out...

Hello
I Am a zoomcar host
My car no is KAO03NJ1905 .It was listed under Zoom car since 2022
listing no C9TKHP. The car was taken by customer on Thursday the 11th of May2023 at 6P.M under ID Booking JPSNCS8P7.
The car was supposed to have returned on 15th may at 11P.M
the car has not been returned and ia m unable to contact the customer care please resolve immediately. The customer care is not available.

Hi Team,
I have booked a car from you app and made payment but when I reached the location car owner said that car is not available.
I was in emergency and I contact your customer service but i had a worst service.
Kindly refund my amount as you cannot give me the service.

I have booked a car from 20th may to 23rd may and when modifying the details it said i will be refunded and when entering the page, it said click on pay now, your money won't get deducted. But it did. The company charged me Rs 893 more. Why such scam? And when i called the customer care they were extremely rude to me. The page says to be refunded and i didn't get refund rather the money for deducted from the account. Pls help. This is the worst service.

It’s is very unfair that the service on which I had trust is now no more. What Happened with me is as under: BOOKING ID : jpsncp8t0 I booked a car (Tata nexon on 03th March, wed (for05 th March, Friday 5.00 AM to 11am) to go to some place with my family. After booking I tried so many times to contact the Zoomcar helpline no.[[protected]but there was no response from them. Then on the day of booking that is 03th March, wenasday, at about 5AM, I went with my family to the location provided in the "zoomcar" application from my house which is around 25kms from my house. When I talked to the person who was hosting that car said that the car is not good condition unavailable to unlock the car, (we had to reach Chanod for our social activity till 10.00 AM). At that time we tried to contact the zoomcar customer care number many times, but no response. Till 9.00 AM we were in pune because of this issue from zoomcar. This was not expected that Rs. 6011given in advance at the time of booking and still such an issue took place was very irritating and we could not attend the activity in time and such harassment is not bearable from this registered company. Even still today, there is no proper satisfied response from them. I mailed them and they are not even replying. I hope that some action should be done as the Zoomcar is not contactable by call or even not replying the mails.

At the time of the car dropping, the host was not responding and even the Zoomcar support team. The ride started 1 hour late due to the wrong address filled by the host. And at the time of delivery host asked to drop the vehicle at a different address. I don't know how Zoomcar is applying the charges without having the customer's perspective.

Hi
I am not able to do the booking please help
my number is [protected]

I am a regular customer of Zoom Car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.

My phone no - [protected]
Please help me out of this and provide a valid reasons for this inconvenience caused.

Hi
It says I am blacklisted but my profile shows verified.

Please help with a reason
Number
[protected]

Please help with a resolution

Hi
I have been blacklisted without any reason or communication.
Number: [protected]

Can you please check and let me know the issue.

Hi
Rented a car for 26hrs i paid amount 5047Rs with modification.
When I modified my ride amount of 1731 rs will need to refund for me but after a ride complete it's showing only 15Rs.
And I apdo toll amount 270rs also there also not showing.
I'm not understanding anything.
The worst experience of zoom car.
I want my refund amount of 2009Rs.

Last time u took my money I was blindly payed off without knowing this verified things then from till that date to this date my account verifying I have no support from your side I lost my money for nothing kindly verified my documents and solve my issue
My mail is ayazali.[protected]@outlook.com

I had reserved a car for a trip from Chennai on the 6th of May, 2023. The start of the trip was scheduled at 4pm. However, due to delays in travel, I was an hour late.
On arrival at the specified location, the car was not found. I spoke to the host(Mr, Asgar Basha) over phone and he told me that the car would not be available till 9PM since he had sent the car for servicing. He was also quite rude about the whole conversation arguing that he had no responsibility to inform me that the car would not be available even if i had paid the full fare and booked the car.
I reported the issue to the customer care official following which i was offered the option to select a second car. Luckily there was another car available just 1.5km from our location. I immediately booked it with an additional payment of Rs. 428. I got to the second location at my own expense and called the new host.
He informed me that the car is at another location around 18km away and that i could take the car if i got there(apparently the location was not updated in the app although the host had informed the company). I spent the next 1 hour and 1000 rupees travelling in an auto to the other side of the city. I finally received a car and could start my trip at 7:10pm.
The Customer care official who i spoke to then mentioned that the trip starting time would be updated to when I get the car, but in the final bill, it was 2 hours prior to the time i received the car. Despite this, i was charged a late return fine for a 40 minute delay.
Interestingly, after the end of the trip there is no way to speak to a customer care official in Zoomcar and you are limited to automated chatbots. In spite of raising tickets regarding the charges, i have been getting incessant messages asking me to pay my outstanding amount, including threatening messages this morning. Still no response to the tickets.

I booked a zoom car for Wednesday 11 pm. One hour before the trip, the host called and cancelled. He informed that he was unable to cancel it from his end and hence told us to cancel. We tried calling zoom car multiple times but got no response. We have been trying to reach zoom car for three days now with no response. We have not received any refund or response from them. When I tried to ask updates on my compliant, they informed that I had no outstanding complaints. I have paid Rs.8, 500/- and they have vanished with my money.

I booked an automatic transmission car. I specifically asked you before booking it and you said the car was automatic transmission, but what I got was a manual transmission car. You confirmed twice and when my brother in law messaged you, you confirmed with him as well that the car should be automatic. I have written proof. But the car I got was manual. This is a scam. I want a refund. (Booking ID: JPSNCW3F0).

I landed in Vizag with family and a lot of luggage and took a taxi to the pick up point. It was almost midnight and I am not familiar with the place since I am not from Vizag. When I called customer service to report my issue, the person was not at all helpful. Told me he will cancel the booking and I will have to go to another place and pick up another car but there's no guarantee that it would be automatic. Plus, if it cost more, then I will have to pay the extra charge. I am not going to leave girls and luggage in the middle of the road at midnight, in a place I don't know, just to go search for another car, that too not know whether it would be automatic transmission. The customer service would not even help on letting me know how I would get there, when it is midnight and there are no autos and taxis in that area.
Because of my ankle pain, I choose automatic and avoid manual transmission cars. But since there was no other option and I had family and luggage, I had to choose the manual car, which made the trip horrible. So I want a refund. I have written proof that y'all confirmed the car was automatic after I asked y'all to check with the host if it was automatic or manual transmission. So I want my refund. If needed, I can upload a video of the car, with the number plate, showing that it is a manual car. (The video is only 3MB, but this site says it's too large. If there's another way to upload the video, I can try that way. I have uploaded photos of the gear transmission and number plate of the car.)

I am very disappointed with your service that y'all have provided. I never thought I would expect such rudeness from a customer service executive, that too at midnight.
I want this resolved quickly or will have to escalate this matter.

When I messaged you, you said you will review, but you have gone silent after that. You do not wish to resolve this issue.

I also have details of the manual cars available when I was booking. I have screenshots of the prices. But I chose a costlier car since it was automatic. I want my refund.

Name: Benjamin
Booking ID: JPSNCW3F0

Respected sir/ma'am
It's been more than a week since I upload my information for verification. It is still not verified. Please look into the matter so that I can make my bookings.

Thank you
Yours faithfully
Naman Gilra
+91 [protected]

I’ve booked a car for 30th april to 1st may, my car pickup time is 30th april 10pm from bellandur Bangalore location, while booking zoomcar asked my aadhar card photo and driving license which I’ve submitted then i got booking details .. and when I reached to given location for pickup car there no such any car available and when i asked nearby person for is there any zoomcar service .. they said it’s already moved to other 1 month ago. Then i tried to call customer service after long time my call was connected and supporting executive is just taking like they are doing favour to me.. after that he said he’s arranging an another car option in two minute and he disconnected the call after i saw in app there is one old model car is available which is out of city around 40km away from that location… afterall i tried to commect zoomcar support team but there is no information and its 7 days passed I didn’t received any call email from zoomcar, neither they refund my money which i have paid while booking..

Really overall its a worst service company.. where no one responsible for their customer… this is my worst experience in my life that i went for my booking I didn’t got car and that time rain was started at that time around 10:30pm I didn’t know what should i do next day my planned is cancelled and even I didn’t getting cab for returning home .. worst worst worst services

I Have booked car from zoomcar on 6-5-2023 and i paid them 4036 rupees for that nexon car and when i visited to location no car was present host told me that car was not given by previous customer and no customer care is picking up the call even the host response was very bad so i just want refund of my money as soon as possible i need immediate action and return the money at the earliest

We had booked a Renault triber for 4 days on the 29th of April 2023 and had also paid the full amount of the car (Rs. 9700) On reaching the place to collect the car, the car was not there. After waiting for 2h also the car did not come. We were forced to book a much more expensive car and carry on. We have not received any communication or refund regarding the same, kindly acknowledge. We need to be reimbursed for the same

Hello,
I have booked my Zoomcar from +[protected]. Inspite o[censored]ploading all necessary documents properly and correctly three times there is still no verification.

This is terrible service and worst customer care there is no contact information provided nor any customer care.

I need to leave urgently tomorrow and there is still no update.
I request to see into this matter and either cancel my ride and issue full refund immediately or accept my verification.

Thank you!