I am highly dissatisfied with the quality of the vehicle I acquired, as it failed to meet my expectations on multiple fronts. Firstly, the air conditioning system in the car proved to be highly inadequate, providing minimal cooling during the scorching summer heat. Furthermore, the passengers in the back seat were deprived of any cooling whatsoever, making their experience highly uncomfortable.
In addition to the AC issue, I must highlight the deplorable condition of the stepney tire. It was excessively worn out to the extent that when I encountered a puncture, the mechanic advised against using the stepney as a replacement, suggesting that I get the puncture repaired instead. I had to spend Rs 650 to replace the tire tube. This not only demonstrates the substandard maintenance of the vehicle but also poses a significant safety concern.
Moreover, the car exhibited alarming levels of vibration when driven at speeds exceeding 100 kmph. On a highway where the maximum allowable speed was 120 kmph, I had to constantly ensure that my speed remained below 99 kmph to avoid the violent shaking of the vehicle. Such a flaw in the car's performance not only compromised my safety but also severely hindered my ability to travel at reasonable speeds.
To make matters wose, when I lodged a complaint with the host regarding the AC issue, they acknowledged being aware of the problem. This admission reflects a lack of transparency and integrity on their part, further validating my assertion of fraudulent practices employed by both the platform and its hosts.
In light of these numerous grievances and the misleading practices implemented, it is evident that the platform and its hosts are engaging in unethical conduct, deceiving and potentially endangering unsuspecting customers.
Furthermore, after the trip concluded, I was dismayed to discover that there was no feedback form available in the application to express my dissatisfaction with the overall experience. This lack of a proper avenue for providing feedback further indicates a disregard for customer input and a desire to suppress negative reviews.
To my astonishment, I received a message after some time, notifying me that my rating for the car had been recorded as a perfect 5 stars. This notification blatantly contradicted my actual intentions and experiences, rendering it a clear instance of fraudulent activity aimed at artificially inflating the vehicle's rating.
After a closer look at the reviews, it became clear that they were all brief one-liners, with some being duplicates of reviews on other cars. This indicates that Zoomcar is not making an effort to curb fake reviews and ratings, but instead seems to be involved in supporting and encouraging this practice.
The presence of shallow and repetitive reviews, along with the duplication of feedback across different car listings, undermines the credibility of Zoomcar's reviewing system. This revelation highlights the platform's complicity in perpetuating a dishonest environment where genuine customer experiences are overshadowed by fraudulent activities.
By neglecting to address the issue of fake reviews and ratings, Zoomcar not only erodes the trust of its users but also shows a disregard for ethical business practices. The platform's inaction perpetuates a climate of deceit, undermining the reliability of the reviewing process and putting customers at a disadvantage when trying to make informed decisions.
Zoomcar customer support has been notified about the posted complaint.
