Zoomcar Complaints & Reviews

I booked zoom car on 1st week of july and last week of july.. Unfortunately i had to cancel the bookings but zoom car has not refunded the amount till now. Please refund the money.

Booking id's:
Jps6ny3mj
Jps6ny3hg

I booked zoom car in august and as a part of reservation had three cancelled trips (While choosing car and date). The total refund value is rs 39439

Refund - reservation id
12712 - jps6n0d0i
14015 - jps6nodd3
12712 - jps6n0dz6
—
39439
—
There stopped picking up the phone, saying i don't have any registration with them.

Sent the mail twice.
Spoke to customer care executive twice.
Had chat twice on playstore rating.
Got the assurance many times. But no refund yet.

Booking id: jps6npvfc

Now they have closed the customer care number. Its only working if the new booking is done.

Issue is same with hundreds of customers.

No refund yet. Kindly investigate the scam.

Hi zoomcar support,
I have not received refund of inr 2500/- for fuel for booking: jps6n01o8
In app it shows as refund pending.

Also zoomcar helpline is not helpful for any completed trips.
Have raised this issue multiple times via email on app.

Thanks,
Vishal

I have subscribed for zap program in the month of march 2020 by paying an amount of rs. 41878 /- along with all required documentation. Even after completion of all documentation part and address verification, the selected vehicle was not delivered to me between 15 to 75 days as per the commitment made by the team. Hence, i requested the team to cancel my zap subscription and refund the entire paid amount to me as the vehicle is not delivered within the stipulated time-frame as committed by you. Even after several mail communication through e-mail, i did not received any satisfactory response from them. Also none of the contact number of their support team is functional.
Even after several rigorous follow-ups since last 6 months, i did not received my money back.
In some the mail communications, they are just mentioning that "we have arranged the call back from our concerned team in order to assist your query within 48 hours at the earliest", but yet i have not received any call from their concerned team to resolve the issue.
This is very disappointing as such kind of service was not expected from zoomcar.
Hence, kindly request you to look into the matter and refund my complete amount as earliest.
The follow-up email communications are attached for the reference.

Security deposit amounting to inr 14000 not refunded since 5 months which were taken at the time of various bookings.

I have retrund the car but not getting the deposit refund since last 3 months. Everytime i call get update it will be refunded but it never comes back in last 3 month. Its really very frustrating. I need the deposit refunded ASAP.

I have tried booking zoomcar 3-4 times from last year. They always confirm booking and that their executive call and say your dl is not valid as it belongs to haryana state bhiwani district. If i ask reason then usual reply is its in out policy.
I have proper government documents like dl, aadhar, passport.

Hereby I bring forward the deposit collected by zoomcar is held with zoomcar beyond a month and no response to calls or emails. I need this refund in swift from zoomcar.

Regards

Jennifer

I have completed my trip on 13 jun 2020. But till now i haven’t received my security + fuel recharge refund amount back. It almost 3 month completed. Worst service i have seen ever. Online status shows refund initiated unfortunately nothing is happening. I have email them many times but they are not providing me any response. My booking id is jps6nyxby.

I had subscribe a priority zoom car paid advance 1 month rent and deposit. I had issues uploading my documents. Contacted zoom car but received no answer so had to cancel the subscription. After 100s of email they are not return ing my money.

I had cancelled my booking on 26th June, 2020. Please find below the text notification which I have received from Zoomcar on the same day. I haven’t received my refund yet.

Hi! Your Zoomcar booking(id: JPS6N1GDU) has been cancelled. Refund of 4935 will be initiated by Sat, 27 Jun 19:41. View details of your booking ( https://www.zoomcar.com/bookings/JPS6N1GDU/paymentsummary )

I have book a cab in the month of may till june and give all the amount in advance.
Continuously chasing for the invoice copy of the amount paid and refund of the security amount submitted.

Given many reminder to them as per there policy they should provide with in 15 day but now 2-3 already passed
There customer care number did not pick the call and from facebook there reply is not sattisfactory

I have not received my refund for below booking id's. Its been more than 6 months now.
Jps6noekl
Jps6n1hfi

Please refund my money back.

I had booked a tiago diesel on zoomcar for 7th september from 11:30 am to 9:00 pm. I got the delivery details by sms. So i called them for confirmation. I didn't a proper response from them. I got a call from zoomcar saying tiago diesel has some maintanence problem we'll be giving you the toyota glanza petrol. I agreed. Then we had a confusion on delivery and pickup that was also resolved. I got the car delivered a bit late. Then at before pickup i had a call from zoomcar for apology as inconvenience caused to me. And gave me credit points for that. After that their driver was late i had to wait for one hour at the pickup location. I had fuel refund pending of rs.160. And suddenly after 2 days they charged me some inconvenience fees of rs.2000.

I have taken zap subscription from zoomcar.com 2 years ago. I have fulfilled all the policies and deposited the security amount as demanded by them.
I wanted to end my subscription so i told the company in advance and served the notice period in the month of february, 2020, and then my subscription ended in march, 2020.
My account was also disabled by them once the subscription ended.

But, they haven't refunded my security deposit amount worth rs.12500/- yet. I have been calling, mailing them since 6 months now but no response. This is very disappointing and i am feeling like cheated. As i have always paid my rental amount on time and now its the turn to get back my money, but they are not responding to it.

I have been wasting my crucial time in chasing them but they are too rude to reply even, they just make stories in email. Please help us in getting my deposit money back. It's a big amount and i need your help seriously to settle my concern.

Attaching the email conversation that i have been following up with them.

I need to receive a refund amount of close to 10, 000. It is already been 3 months now, but I did not receive my refund yet. When I call to the customer care they won't respond. When I mail them, they are looking into the issue and they need week's time to resolve it. Each and every when I mail they give me the same response. I have been mailing them from past 3 months.

Hi I don't receive any refund from my booking cancellation and zoomcar customer care not respond any mail or call

Regarding my past trip id : jps6nycjz. Trip has started and ended on 25th may'20 and 26th may'20 respectively. It's almost 100 days of completion of trip. But still i did not received my refund of 3000inr. Now a days its not possible to reach zoom customer care through call or mail. I have been connected with them couple of occasions, every time they will convinced me with "it will credit within 15 days" its been so far more than 3 months didn't received refund amount. Its not matter of money, but its matter of trust against the company and they need to respond to the customers about the deny in refund via mail or messages. Their reason for delay in refund is not optimistic, if the delay is because of server issue how they granting for new bookings and payments. Its totally fraudulent of zoom car.

I had cancelled my booking on 19th may 2020, booking i'd: jps6nkw35. Since then the refund amount of rs. 19, 021 has been pending and every time i called them i got the same reason that "due to covid19 situation they are facing some internal systems issue", which is just a deceptive reason they are giving. Now their customer care number is also not working and i have submitted multiple complaints via the app but to no use. It is already been 4 months now, but i did not receive my refund yet. They are just keeping me in hold for the past 4 months saying it will take a week to resolve and someone will call back, but no viable or satisfactory resolution at all. Highly disappointed with the company whose service i have been utilizing for the past 5 years. Losing my trust in the company for any future bookings. Please help to cascade the same.