Zoomcar Complaints & Reviews

Hi,
I have made a booking with zoomcar for date[protected], booking id : jps6noe96, i cancelled the booking on[protected] in advance. My refund is pending from 80 days now.

I have reached them multiple times but all i hear is some issues, processing, give us some time. No followups no update nothing they give.
My account is registered with mobile number [protected].

Regards,
Amar

I have subscribed to nexon at car on march 04, 2020.
Total paid amt: rs 40, 888 for 3yrs subscription.
It has been a long time and the unavailability of a car even after regular follow-up, finally, i have confirmed the cancellation of the subscription on july 08, 2020. Within this time i have tried to reach out to customer care by phone but could not connect and to my mails, there is no response to the refund of the amount. Now, i want to file a legal complaint against them for a refund, please suggest a channel.

Payment id: pay_eob53mgt9zkook

Thanks in advance.
Manish

I've three bookings from zoom car as below on august 18, 19:
1. Jps6ndj9x — inr 4, 210
2. Jps6ndh1q - inr 3, 837
3. Jps6nduzv - inr 3, 823

The first two bookings were cancelled by zoom car and 3rd one partially pending.

Total pending amount to collect:
4, 210
+3, 837
+2967
=
11, 014

Zoom car haven't issued any refunds and they are not responding to queries.

It's been 3 months and still i dint get my refund back they blocked my number even iam calling no one of the customer care no:'s are not responding and the amount is 2, 999 rs. Please i request you to give back that money back because it's my hardwork money.

I booked hyundai i20 elite from zoom car for 23/08/20 which i cancelled because i booked it for wrong date. I have called zoom car customer care more than 3 times for refund and they have provided me false information that it will be credited with 1 week. It's been a almost a month now i have not received refund. Please help me. My refund amount is rs.2, 936.

Cancelled my booking on aug 3rd 2020. I should have received my refund of rs. 14, 774 from my two bookings
Booking ids: jps6n1gg0 and jps6n1gux

But till today i have not received my refund. On calling customer care everytime they ask to wait for 1 week.

I had booked a car on 15th august 2020... At the reporting time they denied to deliver the car as the car i had booked was not available... That was a nightmare.
Now after that the call centre confirmed me that my money would be refunded with 30 working days but till today the same has not happened and there is no way that i can contact them. Please help.

I have made a booking with zoomcar for car rental on 9th August 2020 with booking ID JPS6N0YPQ but cancelled it due to some reasons. An amount of Rs 4207 is due to be refunded by the company but has not been refunded till date i.e 20th september 2020. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.

My friend have uploaded his dl into my account and now i want to change it to my dl

Can i know what needs to be done

Id - jps6n0a6b
30 days completed but i did not get my refund

I have booked the zoomcar on 16th august 2020, i have got a call on delay in vehicle handover, due to tight schedule, i have to cancel the booking and took an alternate way. It is promised by zoomcar executives fund will get refund after 30days of booking. I haven’t received the deposit money till date. I would like to go for consumer court on this issue as the company is betraying all the people and making false promises. We see customer contact number is not working and not responding to any of the emails.

My phone number: [protected]

I completed my booking (JPS6NSZJR) on 14/07/2020. No refund till now and i am now unable to talk to customer care too.Refund amount is 2, 335/-

I also subscribed a car and paid entire money 26598/- by 06/08/2020. I cancelled before handing over and customer care executive said they will refund entire amount. Till now no one is even responding to the email

Cancelled my ride on 15 may. Yet to receive refunds.

Booking id jps6noxg7

They do not adhere to any guidelines. Very unprofessional. Do not have a customer care number nor do they respond to emails.

Their phone momentarily started working. I was given an update on 01 august that there was an issue with their systems and all refunds from may were effected. I was also told that the issue was solved and will positively receive the refund by 15 august.

August 17, nor have i reviewed the refund nor can i reach the the customer care. I have dropped an email again.

September 18: still their customer care is unreachable. No replies to email. Contemplating legal action next..

Zoomcar is not refunding my amount for my canceled booking.

I have been waiting for 50 days. no response for the emails I sent. and not able to reach their customer care via their customer care number.

my booking ID: JPS6NS5WK

I have booked a zoom car with fuel. And i have received a car without fuel. Also claim the bill after trip. It's been more than 60 days and i have not received my refund

I booked zoom car on 1st week of july and last week of july.. Unfortunately i had to cancel the bookings but zoom car has not refunded the amount till now. Please refund the money.

Booking id's:
Jps6ny3mj
Jps6ny3hg

I booked zoom car in august and as a part of reservation had three cancelled trips (While choosing car and date). The total refund value is rs 39439

Refund - reservation id
12712 - jps6n0d0i
14015 - jps6nodd3
12712 - jps6n0dz6
—
39439
—
There stopped picking up the phone, saying i don't have any registration with them.

Sent the mail twice.
Spoke to customer care executive twice.
Had chat twice on playstore rating.
Got the assurance many times. But no refund yet.

Booking id: jps6npvfc

Now they have closed the customer care number. Its only working if the new booking is done.

Issue is same with hundreds of customers.

No refund yet. Kindly investigate the scam.

Hi zoomcar support,
I have not received refund of inr 2500/- for fuel for booking: jps6n01o8
In app it shows as refund pending.

Also zoomcar helpline is not helpful for any completed trips.
Have raised this issue multiple times via email on app.

Thanks,
Vishal

I have subscribed for zap program in the month of march 2020 by paying an amount of rs. 41878 /- along with all required documentation. Even after completion of all documentation part and address verification, the selected vehicle was not delivered to me between 15 to 75 days as per the commitment made by the team. Hence, i requested the team to cancel my zap subscription and refund the entire paid amount to me as the vehicle is not delivered within the stipulated time-frame as committed by you. Even after several mail communication through e-mail, i did not received any satisfactory response from them. Also none of the contact number of their support team is functional.
Even after several rigorous follow-ups since last 6 months, i did not received my money back.
In some the mail communications, they are just mentioning that "we have arranged the call back from our concerned team in order to assist your query within 48 hours at the earliest", but yet i have not received any call from their concerned team to resolve the issue.
This is very disappointing as such kind of service was not expected from zoomcar.
Hence, kindly request you to look into the matter and refund my complete amount as earliest.
The follow-up email communications are attached for the reference.