Zoomcar Complaints & Reviews

My booking id is jps6notg3, i have cancelled the booking on 1st july 2020 for which i have not received the refund till date. I have been calling their customer support team and mailing them as well, but all in vain. I am constantly been fooled by the support team that refund will happen shortly.
Please refund my amount which is 5906 rs. The booking was done from bengaluru.

Zoom car is a self driving car, but you guys are taking money too high when compare to a cab service... I enclosed ola cab normal like ritz /wagnor with a timing of 14 hours including drivier charges and 280 km with fuel cost is around 3000 and same timings without driver for same car i. E swift u guy's are taking 4200 for just 278 km... Is this fair to you... You guys are lotting the public money

I had made three bookings for zoomcar (Details below):

Id: jps6nyhr3
Date: 30/05/2020
Car: ford ecosport
Refund pending: inr.3, 499/-

Id: jps6nyraq
Date: 30/05/2020
Car: hyundai i20
Refund pending: inr.5, 536/-

Id: jps6npwdv
Date: 16/06/2020
Car: hyundai creta
Refund pending: inr.2, 890/-

Total pending refund: inr.11, 925/-

I have been contacting the customer support from past 3-4 months, only to be told that the company is making "honest" effort to refund my pending amount.

The reason for delay given is: "no transaction is successful when zoomcar tried to refund to customer", while "customers are able to successfully pay rental fees to zoomcar".

I find no reason to not believe that zoomcar has very conveniently, intentionally delayed giving me my hard earned money back, providing reasons with astronomical probability and are too stupid and lame to believe,

I am starting to suspect that this whole company is into fraudulent abuse of customer's money since the pandemic started.

I subscribed for zoom car for 1 month. The scheduled delivery was saturday 4 pm. While there might be reasons for delay, since yesterday, the relwtionship manager has switched off his phone. Whenever he switches it on and i dial again, he wouldn't pick. There are no workingcustomer care numbers. Emailed zap. [protected]@zoomcar.com multiple time but no response from their either. I have made the full 1 month subscription payment amount along with security deposit but now i have no clue what's happening and whether i will get the car or not.

I was booked the travel with zoomcar and cancelled it, zoomcar was taken refundable deposit of 3756 on travel date of 1st Jun 2020, it's almost 4 months finished still refund is not initiated and the booking id is JPS6NYHSM and pending refund amount is 3756.00

I have 3 bookings, total refund around 15k, as per there 30days is that max time to refund but they are not refunding money back

I cancelled my booking with zoomcar on 9th august 2020, due to lockdown. Since then i am sending mails to zoomcar support team regarding refund. There is neither any mechanism of tracking mails sent to them nor are they bothered to reply on my mails. I tried calling on their customer service as well, on[protected]. Everytime they told a different story.
1. They said, refund will be initiated in 30 days.
2. When i called after 30 days, they said it's 30 working days.
3. Still no refund initiated, now they said there is some issue, we will raise a complaint and refund will be credited in 24 hrs.

I am still awaiting refund...16271 is not a small amount.

Hi, my booking id is jps6nyuju i booked it on 1st jun. I have emailed multiple times they told me it will be processed in 2-3 days. Now it has been 5 months still no reply.

They dont have any customer care number so cant complaint there.

This is serious fraud and stealing

Following is my booking id - jps6nyp1q refund amount rs 6952

Worst car service... It's a fraud... My refund has not been settled since 5 months.. Evry time they say payment gateway is not working and it will be done in 2 weeks... I searched internet and found many customers facing similar issues with refund and are taking legal route... So please be beware of this fraud company.

I did not get my refund till now

I completed my trip on august 1st 2018 and still haven't received my refund, i took two other trips since and still haven't received refunds for any of them, i emailed and requested callbacks literally over a 100times absolutely no response.
Here's my booking ids and all my trips on the snapshot
Horrendous service!

I have booked a car from march 14 to march 24. Post which i am supposed to get my refund same day of 24 march but lockdown started so they have not done so. I have written almost 100 complaint in their app unfortunately they don't provide mail confirmation. I have also shared my e months credit card statement to prove i have not received. They are least bother to resolve the same.

Now it's high time so raising a complaint

Dear sir,
I have booked zoom car date 29 july 2020, 1509 rupay 70 km with fulls or 2999 refund amount total pay for google par 4508 company ki policy 5 to 15 working day your refund instead your account. But policy have change 30 working day. I have already 57 days but my refund is not credited to my account. I have many time call customer care but the call is ending. Sir, please check screenshot.
Mobile no [protected]
Bocking no jps6nsx9u
Mail id [protected]@gmail.com

I had subscribed for the swift mt and they given the delivery date by 26th aug but they didn't deliver the vehicle and they were telling there are no vehicles available to deliver me if their are no vehicles available for them then why the hell they are providing showing in their website to subscribe the vehicle? I paid the amount to them till now no one had giving me any call.. I need the vehicle if not refund me my amount with compensation.. My registered mail id: [protected]@gmail.com

Booking id jps6n14xn. Security deposit and fuel reimbursement, a total of 3700rs is pending for more than months now. No response received from the company yet.

I have cancelled my booking on Aug 9, 2020 and the refund is not yet received till now. I have tried contacting zoomcar several times and they don't reply whatsoever. I have never seen such a fraud and will never ever use again.

Hi,
I have made a booking with zoomcar for date[protected], booking id : jps6noe96, i cancelled the booking on[protected] in advance. My refund is pending from 80 days now.

I have reached them multiple times but all i hear is some issues, processing, give us some time. No followups no update nothing they give.
My account is registered with mobile number [protected].

Regards,
Amar

I have subscribed to nexon at car on march 04, 2020.
Total paid amt: rs 40, 888 for 3yrs subscription.
It has been a long time and the unavailability of a car even after regular follow-up, finally, i have confirmed the cancellation of the subscription on july 08, 2020. Within this time i have tried to reach out to customer care by phone but could not connect and to my mails, there is no response to the refund of the amount. Now, i want to file a legal complaint against them for a refund, please suggest a channel.

Payment id: pay_eob53mgt9zkook

Thanks in advance.
Manish

I've three bookings from zoom car as below on august 18, 19:
1. Jps6ndj9x — inr 4, 210
2. Jps6ndh1q - inr 3, 837
3. Jps6nduzv - inr 3, 823

The first two bookings were cancelled by zoom car and 3rd one partially pending.

Total pending amount to collect:
4, 210
+3, 837
+2967
=
11, 014

Zoom car haven't issued any refunds and they are not responding to queries.

It's been 3 months and still i dint get my refund back they blocked my number even iam calling no one of the customer care no:'s are not responding and the amount is 2, 999 rs. Please i request you to give back that money back because it's my hardwork money.