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Zoomcar Complaints & Reviews

www.zoomcar.com

2.3

Updated: Nov 7, 2025

Complaints 5722

Resolved

2594

Unresolved

3128

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Zoomcar reviews & complaints page 125

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I have booked a car from march 14 to march 24. Post which i am supposed to get my refund same day of 24 march but lockdown started so they have not done so. I have written almost 100 complaint in their app unfortunately they don't provide mail confirmation. I have also shared my e months credit card statement to prove i have not received. They are least bother to resolve the same.

Now it's high time so raising a complaint

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Sravanesh,

Greetings!

We understand your disappointment here and we are sorry for the delay caused in processing the refund. We are already working on initiating the refund and the amount will hit your account at the earliest.

Regards,
Appachu
Zoomcar

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Website: Www.zoomcar.com

Dear sir,
I have booked zoom car date 29 july 2020, 1509 rupay 70 km with fulls or 2999 refund amount total pay for google par 4508 company ki policy 5 to 15 working day your refund instead your account. But policy have change 30 working day. I have already 57 days but my refund is not credited to my account. I have many time call customer care but the call is ending. Sir, please check screenshot.
Mobile no [protected]
Bocking no jps6nsx9u
Mail id [protected]@gmail.com

+5 photos

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Prince,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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P

Princepaytm1996

Oct 20, 2020

Very bad service zoom car and zoom car policy...

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I had subscribed for the swift mt and they given the delivery date by 26th aug but they didn't deliver the vehicle and they were telling there are no vehicles available to deliver me if their are no vehicles available for them then why the hell they are providing showing in their website to subscribe the vehicle? I paid the amount to them till now no one had giving me any call.. I need the vehicle if not refund me my amount with compensation.. My registered mail id: [protected]@gmail.com

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Booking id jps6n14xn. Security deposit and fuel reimbursement, a total of 3700rs is pending for more than months now. No response received from the company yet.

+1 photos

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I have cancelled my booking on Aug 9, 2020 and the refund is not yet received till now. I have tried contacting zoomcar several times and they don't reply whatsoever. I have never seen such a fraud and will never ever use again.

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Hi,
I have made a booking with zoomcar for date[protected], booking id : jps6noe96, i cancelled the booking on[protected] in advance. My refund is pending from 80 days now.

I have reached them multiple times but all i hear is some issues, processing, give us some time. No followups no update nothing they give.
My account is registered with mobile number [protected].

Regards,
Amar

+1 photos

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A

amarjeet261991

Oct 21, 2020

No refund yet, no one has reached me yet.

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Address: Bangalore

I have subscribed to nexon at car on march 04, 2020.
Total paid amt: rs 40, 888 for 3yrs subscription.
It has been a long time and the unavailability of a car even after regular follow-up, finally, i have confirmed the cancellation of the subscription on july 08, 2020. Within this time i have tried to reach out to customer care by phone but could not connect and to my mails, there is no response to the refund of the amount. Now, i want to file a legal complaint against them for a refund, please suggest a channel.

Payment id: pay_eob53mgt9zkook

Thanks in advance.
Manish

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Manish,

Greetings!

Please accept our apologies for the inconvenience caused. Kindly share the email ID and the contact nuber for us to check on the above issue and share an update on priority.

Regards,
Appachu
Zoomcar

Sep 30, 2020

Updated by Manish Kher [protected]@gmail.com

I have dropped notification mail from above email id to your sales team with email ids zap.[protected]@zoomcar.com and [protected]@zoomcar.com. The mobile/contact number is mentioned in that email chain. Please check and get back to me.

I have requested many time callbacks from Zap team, never ever get callback. Sometimes I received email response saying, 'will get call within 48-hours' and which is never happened.

Requesting to process refund asap...

Thanks,
Manish Kherde

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I've three bookings from zoom car as below on august 18, 19:
1. Jps6ndj9x — inr 4, 210
2. Jps6ndh1q - inr 3, 837
3. Jps6nduzv - inr 3, 823

The first two bookings were cancelled by zoom car and 3rd one partially pending.

Total pending amount to collect:
4, 210
+3, 837
+2967
=
11, 014

Zoom car haven't issued any refunds and they are not responding to queries.

+3 photos

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Address: banglore

Website: zoom car self drive

It's been 3 months and still i dint get my refund back they blocked my number even iam calling no one of the customer care no:'s are not responding and the amount is 2, 999 rs. Please i request you to give back that money back because it's my hardwork money.

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Address: Bengaluru

Website: www.zoomcar.com/mumbai

I booked hyundai i20 elite from zoom car for 23/08/20 which i cancelled because i booked it for wrong date. I have called zoom car customer care more than 3 times for refund and they have provided me false information that it will be credited with 1 week. It's been a almost a month now i have not received refund. Please help me. My refund amount is rs.2, 936.

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Address: Bengaluru

Cancelled my booking on aug 3rd 2020. I should have received my refund of rs. 14, 774 from my two bookings
Booking ids: jps6n1gg0 and jps6n1gux

But till today i have not received my refund. On calling customer care everytime they ask to wait for 1 week.

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Address: HAL

I had booked a car on 15th august 2020... At the reporting time they denied to deliver the car as the car i had booked was not available... That was a nightmare.
Now after that the call centre confirmed me that my money would be refunded with 30 working days but till today the same has not happened and there is no way that i can contact them. Please help.

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Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

I have made a booking with zoomcar for car rental on 9th August 2020 with booking ID JPS6N0YPQ but cancelled it due to some reasons. An amount of Rs 4207 is due to be refunded by the company but has not been refunded till date i.e 20th september 2020. The customer support numbers are not at all working and there's no response for he emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.

+1 photos

Sep 26, 2020

Complaint marked as Resolved

The money was successfully refunded by zoomcar on 47th day.

Zoomcar customer support has been notified about the posted complaint.

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B

Bulbul15254466

from Powai, Maharashtra

Nov 9, 2020

I have made a booking with Zoomcar for car rental on 21 September 2020 with booking ID JPS6NEU5T. An amount of Rs 1277 is due to be refunded by the company but has not been refunded to date i.e 9th November 2020. The customer support numbers are not at all working and there's no response to the emails sent. Kindly take appropriate action against the company as the company is trying to deliberately dupe customers.

Y

Yash chandawale

Dec 11, 2020

I Booked a car one day before the booking date they call and say car isn't available and provided me with other options and said i could cancel the booking and in 7 days ill get my refund its been two months and their customer service wont call back and they dont reply to mails

Refund pending from 40 days - Comment #3773947 - Image #0

M

Manjunath 7375

from Powai, Maharashtra

Dec 13, 2020

3000 seven months is completed do not refund amount

Refund pending from 40 days - Comment #3774591 - Image #0

Refund pending from 40 days - Comment #3774591 - Image #1

Refund pending from 40 days - Comment #3774591 - Image #2

Y

Yash chandawale

Dec 17, 2020

I posted my complaint it says its resolved and amount was refunded I did not receive any amount its still pending

Refund pending from 40 days - Comment #3776378 - Image #0

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My friend have uploaded his dl into my account and now i want to change it to my dl

Can i know what needs to be done

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Website: Zoomcar

Id - jps6n0a6b
30 days completed but i did not get my refund

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I have booked the zoomcar on 16th august 2020, i have got a call on delay in vehicle handover, due to tight schedule, i have to cancel the booking and took an alternate way. It is promised by zoomcar executives fund will get refund after 30days of booking. I haven’t received the deposit money till date. I would like to go for consumer court on this issue as the company is betraying all the people and making false promises. We see customer contact number is not working and not responding to any of the emails.

My phone number: [protected]

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I completed my booking (JPS6NSZJR) on 14/07/2020. No refund till now and i am now unable to talk to customer care too.Refund amount is 2, 335/-

I also subscribed a car and paid entire money 26598/- by 06/08/2020. I cancelled before handing over and customer care executive said they will refund entire amount. Till now no one is even responding to the email

Zoomcar customer support has been notified about the posted complaint.

Sep 18, 2020

Updated by Boreddy Varada Rajesh Reddy These are 2 different issues

Sep 27, 2020

Updated by Boreddy Varada Rajesh Reddy Why action is not initiated

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Cancelled my ride on 15 may. Yet to receive refunds.

Booking id jps6noxg7

They do not adhere to any guidelines. Very unprofessional. Do not have a customer care number nor do they respond to emails.

Their phone momentarily started working. I was given an update on 01 august that there was an issue with their systems and all refunds from may were effected. I was also told that the issue was solved and will positively receive the refund by 15 august.

August 17, nor have i reviewed the refund nor can i reach the the customer care. I have dropped an email again.

September 18: still their customer care is unreachable. No replies to email. Contemplating legal action next..

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Sep 29, 2020

Updated by Sandeepprabhakaran I could speak to customer care on Thursday 24 September. I was assured I would receive a email to enter bank account details. No email received. Today they seemed to have removed option in IVR to connect to customer care too.

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Zoomcar is not refunding my amount for my canceled booking.

I have been waiting for 50 days. no response for the emails I sent. and not able to reach their customer care via their customer care number.

my booking ID: JPS6NS5WK

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Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Prasad,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are already working on initiating the refund and the amount will hit your account at the earliest.

Regards,
Appachu
Zoomcar

Dec 14, 2020

Updated by lvprasady It's been around 3 months since I raised this complaint.
its been around 5 months, that I am due to receive the return from Zoomcar.

but no help or refund received from Zoomcar.

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I have booked a zoom car with fuel. And i have received a car without fuel. Also claim the bill after trip. It's been more than 60 days and i have not received my refund

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