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Zoomcar Complaints & Reviews

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Updated: Mar 23, 2026

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I have cancelled the trip on 28th April 2020 as my trip got cancelled due to lockdown, still waiting for refund, every-week I call they tell me next week, it's more then 3month, called more then 50 times, dropped numerous mail, still no update, even zoom don't have a courtesy to give a feedback regarding the date and fooling everyone by saying, will be done in next 15days.

Neither they ever called nor they sent any mail regarding the refund

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Pradeep,

Greetings!

We understand your disappointment here with regard to the delay caused in processing the refunds. We agree that it has caused a lot of trouble for our user community. We are working on fixing it and we will ensure refunds are processed at the earliest.

Regards,
Appachu
Zoomcar

Sep 09, 2020

Updated by Pradeepnayak19 Why this issue has been resolved, I didn't got my money ??

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P

Pradeepnayak19

from Mumbai, Maharashtra

Aug 28, 2020

You don't understand the my condition, if you really understand kindly refund my money

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Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

I booked a car through zoomcar app on 11/06/2020 but later it was cancelled from their side due to some documentation issues, I done everything to reach them regarding my refund i e-mailed them, called them and send tweets on social media but they are continuously saying that they are doing their best to refund my money of Rs.1428 but, nothing happened till date(28/07/2020).It is just not only me several customers are also in trouble please take cognizance of it
in there policy they specifically mentioned that the maximum time for refund is 10 days

BOOKING ID:JPS6NPQC2

so i am requesting you sir please do something to resolve this issue

name-Aman Rajoria
mob-[protected]
email-aman[protected]@gmail.com

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We understand your disappointment here. It is a regret that we have to keep our customers waiting. Due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds. Saying this, we are not denying refunds to any of our customers. However, we are requesting some more time so that we are able to clear all refunds. You shall be informed as soon as the refund is processed.

Regards,
Imran
Zoomcar

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We haven't received the refund of our two bookings ( one which got cancelled & another where fuel refund is pending ). I tried reaching Zoomcar via customer care number but got no response. Then tried to message them on Twitter and I was told that refund will be done at the earliest. But sadly I haven't received it yet.
The worst part is ZoomCar has not refunded amount of 100s o[censored]sers from past many weeks, there are people waiting for their refund from 3-4 months as well.
Please refund my amount as well as for all the other users. This should be taken seriously. Cyber police should take some action against Zoomcar.

Zoomcar customer support has been notified about the posted complaint.

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Please provide me my refund amount 9402rs
I cancel my booking 02/07/2020
But zoomcar are not refund my amount

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Booking id: jps6npltz

It's been more than 46 days now but i haven't yet received my refund. I have complaint about this "n" number of times to the company but still no proper response received.

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Address: Bangalore

Booking id jps6n14xn. Security deposit and fuel reimbursement, a total of 3700rs is pending for more than 2 months now.

Zoomcar customer support has been notified about the posted complaint.

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Vysakh N

Sep 23, 2020

The money has not been refunded yet. Please look in to it.

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Address: Rajajinagar Bangalore

Hi Team,

I am here to give a complaint on Zoomcar. I will brief you the case first. I've used zoom car and completed my trip on 03rd June 2020. I am suppossed to get ₹4289/- as a refund from zoom car. As per guidelines they should not take more than 7 days. But its been more than 50 days still I have not received my refund amount. With regards to this initially I've cobtacted them and they asked some more time to refund it that is maximum by june end. But after that I tried to call them, sent feed back and mails also. Even after multiple attempt also I didn't get single reaponse. What I am feeling is they trying to go out of this payment. Even I checked with friends regarding this, some of them facing same problem. Please help me get my money back. For more information I have attached trip details and refund status.

Thank you,

Pratham

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Pratham,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

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I completed a trip 2 months back they didn't give me a sanitised car so i cancelled the trip on call taking with there executive .
Since then they i am continuously mailing zoomcar support fir help but no one is responding back.
I used to make call.on customer care number they told me that i will get refund by 22 july 2020 yet again i am mailing them but there is no response from other side and now the customer care no. Is said to be invalid so now i cant even call them ... and this is not the case with me alone same is happening with my friend. We have huge amnt up to 10 k stuck with zoom car which they are not refunding back

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Hruturaj,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

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I rented car on30th may in bangalore and i have not received refund yet.
I have been foolowing up with zoomcar since 2 months and they have been referring to refund it by 14 days
Please take action against them. They are blocking amount and not certainly giving timelines

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I have rented a car on 8th june, 2020 and return it on 9th june, 2020 and i have booked with fuel package, but when i pickup the car the fuel is in very less amount and i asked the executive there and he said you fill the fuel and submit the bill when you drop the car, and i did the same. From past 2 months i am trying to contact zoom car customer support and complaining on app but didn't get single response from their end.
Such a unprofessional organization zoom car is.
Reference id of booking: jps6nynyh
Attaching the screen shot in which pending amount and refence id is mentioned.

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Aug 08, 2020

Updated by Nitesh Lakhmani Didn't get any response from Zoom car support.

Aug 08, 2020

Updated by Nitesh Lakhmani Still not resolved

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Nitesh,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Address: ZOOMCAR APP

I made a booking for renting a Tata Tiago for one month through Zoomcar app. I completed all the formalities including payment of Deposit payment and Advance (monthly rental) payment, profile completion, KYC documents upload and address verification on 25.06.2020. However, after that I did not get any confirmation regarding as to when the vehicle will be made available either through email or SMS. I waited for a week, then I sent an email to ZOOMCAR (zap.[protected]@zoomcar.com) on 01.07.2020, then on 12.07.2020, but to no avail. On 15.07.2020, I finally requested them to cancel my booking and refund my security deposit and advance rental amount deposited by me. However I am yet to get any sort of solution to the problem. Their customer care number is not functional and they are not replying to my email communication.

My Zoomcar Account Details:
Email: [protected]@gmail.com
Mob no. [protected].

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Amit,

Greetings!

We are sorry to know that you have not received any update with regard to the refund. We will inform our team to look into the matter and revert with an update as soon as possible.

Regards,
Appachu
Zoomcar

Dec 23, 2020

Updated by Amitpandey0386 It has been almost 6 months and I am still waiting for your response. No refund has been initiated by you till date.

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I have booked zoomcar from 4th july to 9th july. Its been 17 days, still didn't receive the refund. No response through email. When i call customer care, they just say they will initiate the refund. Very very bad experience.

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies for the delay caused in processing the refund. Kindly share the booking ID for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

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Address: Bengaluru

Hi, i have completed a trip on 30th may, 2020. The executive said refund will be initiated in the next 7 working days but its been almost 2 months now. I have not recieved a single call back or response to my concerns. Neither received any update about the refund.

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It has already been more than a month and zoomcar is not refunding amount nor answering phone calls related to refunds. Refund of ₹4499 is pending since 16th june 2020. I booked the car for 14th june 2020 at 10.00 pm to 16th june 2020 at 3.00 pm. I opted the with fuel service during booking and due to low fuel, the tank was filled for ₹1500. I paid the total amount ₹7637 (Including refundable deposit) and total cost of the trip was ₹3138. My booking id : jps6npgy3 and the vehicle was ford aspire. Please find the attached screen shot for your reference.

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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I have cancelled my zoom car trip on 15/6/2020, but I haven't received the refund amount of Rs 5501/- till now. I have sent lot of emails regarding the same, but no response or actions from their side and I tried to connect them through phone call also, but couldn't. I will attach the screenshots of booking id below it

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I have taken 2 rides using zoom car app for which I paid rs 2807 and rs 3288 as security deposit I need to receive refund for two orders JPS6NY8U2 and JPS6NY889.its been 3 months and I havent received my refund

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Address: Bengaluru

I booked an Swift Automatic Car on 1st May, 2020 from Zoomcar App to travel from Hyderabad to Bangalore on 17th May, 2020. The booking was then rescheduled for 14th June, 2020 and finally I cancelled the booking on 31st May, 2020. Payment made was of INR 7442/-. Since 31st May, 2020 I have been following up with Zoomcar customer care support and escalated the case several times but from the last 38days they are giving me fake explanations like their bank transfer process is not working. In last 38 days, I have called and complained regarding by refund for about 10times but every time they keep on delaying saying please wait for 1-2 weeks. I request government officials to help me get my refund back of INR 7442/-. Kindly let me know if more information is required.

Booking ID: JPS6N1GJ0

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Anurag,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We believe you have received an update with regard to the pending refund amount.

Regards,
Appachu
Zoomcar

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I had cancelled my booking on 24 March 2020, Booking I'd: JPS6NOFL8. I had to receive a refund amount of 12864. It is already been 4 months now, but I did not receive my refund yet. When call to the customer care they won't respond. When I mail them, they are looking into the issue and they need week's time to resolve it. Each and every when I mail they give me the same response. I have been mailing them from past four months.

Sep 5, 2020

Complaint marked as Resolved

Amount Refunded

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Ramesh,

Greetings!

We understand your disappointment here. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Reagrds,
Appachu
Zoomcar

Aug 25, 2020

Updated by Ramesh Saf How many days do you want for the refund, do you required 5 months for refunding. I have not yet received it. I want my refund at the earliest.

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Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

Website: www.zoomcar.com

Money not refunded since more than a month.

Zoomcar customer support has been notified about the posted complaint.

Jul 24, 2020

Updated by Ashhar Adeel consumer complaints logo
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Car Rental Complaints
Zoom Car
Zoom Car — Money not Refunded since more than a month.
Ashhar Adeel on Jul 24, 2020
Mark as Resolved

It has already been more than a month and Zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th June 2020. I'm in urgent need of money due to the current pandemic situation and The zoomcar support is not even replying to the mails and queries even in the Contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount THAT'S ALSO THEIR MISTAKE. Please value your loyal customers and don't do this in the current situation. Money really matters. It was a Nissan Kicks and My Booking ID is (JPS6NPHEZ) dated on 13th June 2020. I'm attatching the screenshot for reference. Please don't play with your customers in this hard situation.

Jul 24, 2020

Updated by Ashhar Adeel It has already been more than a month and Zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th June 2020. I'm in urgent need of money due to the current pandemic situation and The zoomcar support is not even replying to the mails and queries even in the Contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount THAT'S ALSO THEIR MISTAKE. Please value your loyal customers and don't do this in the current situation. Money really matters. It was a Nissan Kicks and My Booking ID is (JPS6NPHEZ) dated on 13th June 2020. I'm attatching the screenshot for reference. Please don't play with your customers in this hard situation.

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Address: Lucknow

I cancelled one trip and completed one trip on 5 july and total of 3915 +2499 is pending till date.. And today is 24 july. Sent multiple emails with no reply. And they arenor giving any option to call

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