Zoomcar Complaints & Reviews

I have taken 2 rides using zoom car app for which I paid rs 2807 and rs 3288 as security deposit I need to receive refund for two orders JPS6NY8U2 and JPS6NY889.its been 3 months and I havent received my refund

+1 photos

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bengaluru

I booked an Swift Automatic Car on 1st May, 2020 from Zoomcar App to travel from Hyderabad to Bangalore on 17th May, 2020. The booking was then rescheduled for 14th June, 2020 and finally I cancelled the booking on 31st May, 2020. Payment made was of INR 7442/-. Since 31st May, 2020 I have been following up with Zoomcar customer care support and escalated the case several times but from the last 38days they are giving me fake explanations like their bank transfer process is not working. In last 38 days, I have called and complained regarding by refund for about 10times but every time they keep on delaying saying please wait for 1-2 weeks. I request government officials to help me get my refund back of INR 7442/-. Kindly let me know if more information is required.

Booking ID: JPS6N1GJ0

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Anurag,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We believe you have received an update with regard to the pending refund amount.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had cancelled my booking on 24 March 2020, Booking I'd: JPS6NOFL8. I had to receive a refund amount of 12864. It is already been 4 months now, but I did not receive my refund yet. When call to the customer care they won't respond. When I mail them, they are looking into the issue and they need week's time to resolve it. Each and every when I mail they give me the same response. I have been mailing them from past four months.

+1 photos

Sep 5, 2020

Complaint marked as Resolved

Amount Refunded

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Ramesh,

Greetings!

We understand your disappointment here. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Reagrds,
Appachu
Zoomcar

Aug 25, 2020

Updated by Ramesh Saf How many days do you want for the refund, do you required 5 months for refunding. I have not yet received it. I want my refund at the earliest.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

Website: www.zoomcar.com

Money not refunded since more than a month.

+1 photos

Zoomcar customer support has been notified about the posted complaint.

Jul 24, 2020

Updated by Ashhar Adeel consumer complaints logo
menuSubmit ComplaintSearch
Home iconHome
Question iconQuestions
FAQFAQ
Search
search
Account
Messages
Notifications
Complaints
Sign out
© 2020 Consumer Complaints Forum
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

ADVERTISEMENT

Car Rental Complaints
Zoom Car
Zoom Car — Money not Refunded since more than a month.
Ashhar Adeel on Jul 24, 2020
Mark as Resolved

It has already been more than a month and Zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th June 2020. I'm in urgent need of money due to the current pandemic situation and The zoomcar support is not even replying to the mails and queries even in the Contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount THAT'S ALSO THEIR MISTAKE. Please value your loyal customers and don't do this in the current situation. Money really matters. It was a Nissan Kicks and My Booking ID is (JPS6NPHEZ) dated on 13th June 2020. I'm attatching the screenshot for reference. Please don't play with your customers in this hard situation.

Jul 24, 2020

Updated by Ashhar Adeel It has already been more than a month and Zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th June 2020. I'm in urgent need of money due to the current pandemic situation and The zoomcar support is not even replying to the mails and queries even in the Contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount THAT'S ALSO THEIR MISTAKE. Please value your loyal customers and don't do this in the current situation. Money really matters. It was a Nissan Kicks and My Booking ID is (JPS6NPHEZ) dated on 13th June 2020. I'm attatching the screenshot for reference. Please don't play with your customers in this hard situation.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lucknow

I cancelled one trip and completed one trip on 5 july and total of 3915 +2499 is pending till date.. And today is 24 july. Sent multiple emails with no reply. And they arenor giving any option to call

+1 photos

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

It has already been more than a month and zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th june 2020. I'm in urgent need of money due to the current pandemic situation and the zoomcar support is not even replying to the mails and queries even in the contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount that's also their mistake. Please value your loyal customers and don't do this in the current situation. Money really matters. It was a nissan kicks and my booking id is (Jps6nphez) dated on 13th june 2020. I'm attatching the screenshot for reference. Please don't play with your customers in this hard situation.

+1 photos

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Azhaar,

Greetings!

We definitely understand your concern here with regard to the delay caused in processing the refund. We are working on processing your refund, however, due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds, we are requesting some more time so that we are able to clear all refunds. You shall be informed as soon as the refund is processed.

Regards,
Imran
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Zoom car is a fraud company which is looting hard earned money of indian citizens, I paid 5750 rupees for zoom car in March 2020 however same day it was lock down announcement in Mumbai, so I did not even use for few kms say not even for 8 kms, I requested them to take back the car and git a confirmation that it would be refunded and they took zoomcar back but till today inspite of 50 follow ups, they have not paid rather just refunded fuel money for which I had given proofs.i need my money back to my bank account immediately

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Manohar,

Greetings!

Please accept our deepest apology for the delay caused in processing the refund. We are working on processing your refund, however, Due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds. Saying this, we are not denying refunds to any of our customers. However, we are requesting some more time so that we are able to clear all refunds.

Regards,
Imran
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

Website: www.zoomcar.com

I booked zoom car for 1june 2020 and completed the booking on the same day. The bills regarding the refund amount were submitted on the same day and were accepted by zoom car. The status of the refund amount is still showing as pending and they are not processing the same even after many emails and comments on their social media platform. Please note that the usual processing time for refund as mentioned by zoom car is 15 days and now its more that 50 days and there is no update from them.

+2 photos

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Shyam,

Greetings!

We definitely understand your concern here with regard to the delay caused in processing the refund. We are working on processing your refund, however, due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds, we are requesting some more time so that we are able to clear all refunds. You shall be informed as soon as the refund is processed.

Regards,
Imran
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.zoomcar.com/hyderabad

Hi, I have booked a polo car on 26may2020 by paying 6, 757/- as they asked for the full payment and I have cancelled it on 10june2020 due to some reason.
Till now I have not received my refund and it’s almost more than month now. I have emailed them for number of times. But they are not responding at all.
Please help me with my refund.

+2 photos

Apr 4, 2021

Complaint marked as Resolved

Provided refund after months...don’t want to tell much about the nightmares

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Suresh,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

Sep 01, 2020

Updated by Suresh070707 Hello,
Do you have any responsibility towards customers?. Is this the way you provide support, how long do you take to refund?. I’am loosening my health because of you. You will surely be responsible if I had to face any sickness or issues pertaining to my health.
Worst worst worst ever service from Zoomcar.

Sep 15, 2020

Updated by Suresh070707 Please refund my money. Am in very much need.

Sep 25, 2020

Updated by Suresh070707 Refund my money...this is very irritating, somebody please help me.

Nov 05, 2020

Updated by Suresh070707 Still I didn’t get refund, whom else should I complaint on this issue.
Please help me get my refund.

Jan 21, 2021

Updated by Suresh070707 Will someday help with my refund

View replies

S

Suresh070707

from Hyderabad, Telangana

Sep 1, 2020

Hello,
Do you have any responsibility towards customers?. Is this the way you provide support, how long do you take to refund?. I’am loosening my health because of you. You will surely be responsible if I had to face any sickness or issues pertaining to my health.
Worst worst worst ever service from Zoomcar.

Regards
Suresh

Refund ASAP - Comment #3728439 - Image #0

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: Zoomcar.com

I booked a zoom car on 17th july. For 180 km with fuel. And i paid the full money with 1000 rupees damage deposit. Payment is done from paytm. And after receiving the car i found there is no fuel in the car so i call the driver. He told me to fill the fuel and deposit the bill and you will get your money. So i have filled 800 rupees of fuel. And i uploaded the bill as well. The payment is done from upi. But as per the policy of zoom car i should have my refund with in 2 days from the booking. But its the sixth the day and the refund is still pending.

My booking id is:- jps6nsqde

+2 photos

Jul 23, 2020

Complaint marked as Resolved

There is no customer service in zoom car. Iam trying to contact them from 6 days but there is no way to contact them. Worst service they are providing. They don't care about their customers

Zoomcar customer support has been notified about the posted complaint.

View replies

N

Nikhil Thag

Jul 29, 2020

My issue isn't resolved yet. They didn't even initiated the refund its the 11th day. Zoom car is a cheater they are cheating in their customers.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have completed my ride more than 1 month and i havent got refund yet which is quiet bad experience i'm having with zoom car and i seriously feel to launch the consumer complaint on this company.. My bookind id is js6n5k8f

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

Zoomcar Customer Care's response Hello Vasanth,

Greetings!

We are sorry for the delay caused in processing the refund. Upon checking, we see that the refund is already processed to the source account.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi team,
I have booked zoom car on 29th may 2020 at 2300 for the date 1st june 2020. Zoomcar cancelled the booking and advise that full amount will be refunded in 5-7 working days of rs3776. I have not received the amount yet. I have paid through credit card and i am paying 33% rate of interest on the amount.

+1 photos

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My booking id is jps6npyzg as on 16.6.2020. Refundable amount of rs.3630 has not received and the booking got cancelled after i receive confirmation mail from zoom car. I look like systematic fraud happening in india by zoom cars

+1 photos

Jul 31, 2020

Complaint marked as Resolved

Complaint is not resolved.Simply marking as Resolved Company is not even approached in any manner This is fake

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

I have booked zoomcar in mysore on[protected], but that day morning exactly 30 mins before booking time, they called me and told me that car is not available and they will cancel the booking and refund within 5 working days. That day i had to book another rental car because of them. I have called many times but they will tell give us 7 days, and it is been more than a month. Now call is not connecting in my registered mobile number.

Worst response ever from this company.

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

Zoomcar Customer Care's response Hello Niran,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Pending refund of 3688 against booking id jps6nyqd7 since 2 july
Pending refund of 500 against booking id jps6nyd57 since 2 july

Zoomcar customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Booking id "jps66ntbu" was cancelled on 19th april, 2020. Now it is more than 3months but still the amount is not refunded.

Booking id "jps6nyog7" was cancelled on 27 may, 2020. Now it is almost 2months but still the amount is not refunded.

+4 photos

Zoomcar customer support has been notified about the posted complaint.

View replies

Y

yog27ray

Mar 24, 2021

Now it is almost 1year but still no response.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have cancelled my zoomcar booking on 3rd may and i get a email that the refund will be initiated and the amount will be credited in 5-15 days. It is more than 70 days since i cancelled my booking. I contact you many times via email and call but zoomcar did not gave me a proper response. Please help me to get my refund back.

Aug 5, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

Zoomcar Customer Care's response Hello Nandhu,

Greetings!

We are sorry to know that you have not received the refund. Please share the booking ID for us to have a check and share the refund status.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore

On 14/6/2020 I had booked a self drive zoom car & it was a door delivery. The car was returned on the mentioned time & everything was fine.

The only damn problem is "Refund"
I have made n number of mails & calls but Zoom Car management seems to be so unfair & illiterate to customer's voice.

I want my 2999/- refund back asap.

& For heaven sake have a valid customer care number & support.
The way your office personnel spoke about the refunds & customer service says about your company.
Hope you improve.

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Jul 21, 2020

Updated by Raghavendragopi Here are the proofs

Verified Support

Sep 26, 2020

Zoomcar Customer Care's response Hello Raghavendra,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

View replies

A

ANKAM NIKHIL

Sep 30, 2020

HERE Are D Profes Worst Experience with Zoomcar still No Refunded 😏 waited more den 35 days ?? I'll file A case against Zoom !

Pending Refund issue - Comment #3741451 - Image #0

Reply

A

ANKAM NIKHIL

Sep 30, 2020

Zoomcar Is A Fraud Guys Please Reffer every one Don't go with Zoomcar file a Case against Zoom No Refunded Amount will be given

Pending Refund issue - Comment #3741452 - Image #0

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 3/53 Gomti nagar

I have cancelled my booking on 3rd June 2020 because of covid-19 and as per zoom car website if payment done through citi credit card refund takes 5-7 days but even after more than 45 days lots of calls and email they have done nothing. If you sent email then have never replied they are very busy people and in your phone calls there customer care people said only one thing it takes 2 days refund is already initiated. I am not happy with there customer service.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry for all the troule caused. We did check the booking and see that our team has shared an update on the above issue and converted the amount in the form of a coupon.

Regards,
Appachu
Zoomcar

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have completed my Zoom car trip bearing trip id : JPS6N15WY on May 12th 2020 and zoom car is yet to refund the security refund deposit of Rs. 3403. I have been following up with them on their official facebook page and yet they have not initiated any refund

+1 photos

Zoomcar customer support has been notified about the posted complaint.

View replies

V

Vinayak R Nath

Aug 12, 2020

It's been sometime since I have raised this complaint. They have not responded back

Zoomcar Complaints & Reviews

File a complaint to Zoomcar

Zoomcar reviews & complaints page 135

Refund of security deposit not done from 3 months

Post your Comment

Refund not processed it's been 60 days till now

Post your Comment

Refund issue from four months

Post your Comment

Money not Refunded since more than a month.

Post your Comment

Refunds not received

Post your Comment

Money not Refunded since more than a month.

Post your Comment

Refund not received since 4 months

Post your Comment

Delay in processing refund

Post your Comment

Refund ASAP

Post your Comment

Refund is not initiated till now.

Post your Comment

refund issue js6n5k8f

Post your Comment

Refund not received from 1st June 2020

Post your Comment

refund of initial deposits

Post your Comment

complaining about refund, cancelled booking :jps6np8hm

Post your Comment

car rental refund pending jps6nyqd7 jps6nyd57

Post your Comment

refund not processed for booking id "jps66ntbu" and "jps6nyog7"

Post your Comment

I didn't get my refund

Post your Comment

Pending Refund issue

Post your Comment

Refund related issue on my booking

Post your Comment

Security Refund not initiated

Post your Comment

Related businesses