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Zoomcar Complaints & Reviews

www.zoomcar.com

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Updated: Nov 7, 2025

Complaints 5724

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2595

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3129

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Zoomcar reviews & complaints page 138

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I have many refunds pending from zoomcar. Its been so long and when ever I call their customer support, they always say 2 more weeks to resolve a technical refund issue. I am not sure what is the technical issue which is taking months for them to resolve. Mean while my money is stuck with them for very long time.

The orders and refund amounts are as follows

JPS6NYUD2 - Rs. 14523
JPS6NYU2B - Rs. 19040
JPS6NYUE7 - Rs. 2231
JPS6NYU4Q - Rs. 18001
JPS6NYUSY - Rs. 13203
JPS6NYUEZ - Rs. 1499

+6 photos

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund for the remaining bookings will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Sep 12, 2020

Updated by [email protected] Hi Appachu,

You guys have already taken more than 90 days. Please tell me how long does these unforeseen situations can exists and on what basis are you guys holding the customer money for this long. You guys simply holding my money without providing any service(as it is a cancelled booking for which you promised instand refunds) for this long. What kind of a company is ZoomCar ?

Your support team is pathetic. When ever we call, they say only one thing. Sir, we regret your inconvenice, please wait for one week for the refunds to get processed.

If someone takes your money with the promise that they will give it back and when the time comes, if they give silly reasons and avoid the payment.. what should we call them ?

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I have booked a zoom car one month ago on the 15th of june 2020 and since then i am continuously trying to connect with the company but not getting proper response.
Most of the time nobody responds to customer care no. Which i have almost tried several times.
My booking id:jps6np1r9
Booking date: 15 june 2020

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Prakhar,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

Aug 26, 2020

Updated by 07Prakhar Please note down the booking id for your reference
Booking ID: JPS6NP1R9

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07Prakhar

Aug 26, 2020

Please note down the booking id for your reference.
:Booking ID: JPS6NP1R9

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Its been one month and my refund amount is not yet credited. I tried many times to reach out customer support but i am unable to reach. Worst customer support and overall experience is bad.

+1 photos

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I have booked 2 vechicles and subsciption from zoomcar which did not work out. I have raised request for refunds for the cancelled bookings. I have not received my refunds for all the 3 bookings which were cancelled.
I have tried contacting their customer service, emails, connecting through twitter/facebook but all in vain. They have a standard response that we have some issue on our end. This has been the same issue for 1.5 months. They are deliberately stalling the refunds.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Sushrut,

Greetings!

Please accept our apologies as you have not received the refund. Kindly share the email ID/contact number for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

Aug 24, 2020

Updated by Sushrut Rathi 1992 Email id: [protected]@gmail.com

2 Booking for zoomcar and a cancelled ZAP sub subscription

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Done with my booking jps6np9ik on 24th june no refund received for rs1700, raised another complaint too about the experience while using zoomcar!
My other complaint was the car which i got was not well maintained, ac did not work, one side headlight was not working at all

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Still waiting for refund amount after 2 months after trip. Every time sane reply from company sorry we are processing. Now even they stopped there option of speaking to customer care. I suspect company is going to be closed and are cheating customers by holding the refund amount.

Please let me know how i can file a cheating case against zoomcar company

Booking id - jps6n1ffe

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Sendil,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

Sep 20, 2020

Updated by Seganti Even after 4 months there’s no refund from zoomcar. Can we take some legal action here?

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Seganti

from Hyderabad, Telangana

Aug 1, 2020

Even after multiple complaints and communication there’s no response to the delay in my refund amount after nearing 3 months post completion of trip.

Please let me know To whom and where i can send the case i want to file against zoomcar for cheating and fraud.

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Address: Zoomcar

Website: Zoomcar.com

Hi... This is regarding refund for by booking jps6np63s with zoomcar which is not yet credited back to my account. It's already been more than 15 working days. No response from customer care. Only while booking they will automatically call us. When we have refund queries they won't respond nor pick calls not reply to emails

Jul 23, 2020

Complaint marked as Resolved

Refund initiated

Zoomcar customer support has been notified about the posted complaint.

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Address: Bangalore

I have make booking on zoomcar 2nd and 3june 2020 and they even not provide me a car ford freestyle and take. My ₹8000 and not refunding they are doing fraud with me

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Please let me know the status of fuel refund amount. It's been 1 nd half months over. Still now the amount is not refunded. I have tried calling customer care executives lot of times. No one picked up the call.

Booking id - jps6nyg14
Contact :. [protected]

Thanks
Ragul deep r

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Raguldeep,

Greetings!

We understand your disappointment here. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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I have booked a car at 22nd june 2020..
And i still i didn't received my refund

Zoomcar customer support has been notified about the posted complaint.

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Sanjay Karkera

Jul 16, 2020

Even i have not received my refund of around 7000Rs. It is been more than 3 months.

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Address: Hopefarm, Whitefield

I have booked and cancelled 2 booking and still did not receive my money. I have cancelled one booking jps6nyypy on 2nd june for which i need to get rs 7179 refund and other booking jps6nyy5u cancelled on 8th june for which i need to get rs 7179 as refund. But still i did not get the refund. I also booked one more booking jps6n5kkj and the trip has been completed on 9th july for which i need to get rs 2999 refund which i did not get. On whole i need to get rs 17, 357 as refund from zoomcar for which i have been calling them since 1 month and not getting proper response. I think i will need to go legally to teach a lesson to zoomcar.

+5 photos

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Harish,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are already working on initiating the refund and the amount will hit the source account as soon as possible. Rest assured, you will be notified once the refund is processed.

Regards,
Appachu
Zoomcar

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I have cancelled a trip on 19th may. Unable to reach the customer care and didn't get a response for emails sent through zoom car app.

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Hello,

I have made the booking for zap subscription on zoom app and subscribed to ford free style on 12 may 2020, since then i am awaiting for the delivery of car. Then i have requested for refund as they failed to deliver the car.

They are not even refunding the amount of 28882 which i paid for the booking.

I have send multiples mails on which they simply reply to wait for 5 to 20 days and same reply even after 20 days.

Could you please help me to get back my money.

Thanks

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We are sorry to know that you have not received the vehicle and the refund. Please share the email ID and the contact number for us to look into the matter and revert.

Regards,
Appachu
Zoomcar

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Address: Bangalore

Hi,

It has been over a month since my refund for the rides cancelled with zoomcar has been processed. Evey time i reach out to the customer care o am told that it would be processed in a week. It has been over 40 days since the issue, yet no progress.
Booking id: jps6no57d, jps6ny2fp

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I booked a zoomcar using internet banking on 21th may 2020 n it’s 15 july 54 days n haven’t received my refund yet.
My booking no. Jps6n16t3

Zoomcar customer support has been notified about the posted complaint.

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SACHU SAJAN

from Calicut, Kerala

Jul 24, 2020

not solved

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I made 2 bookings jps6np2ur & jps6nyak0 with zoomcar in the last month & they have not refunded my money and now the helpline no. Isn't working

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Varun,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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This is in reference with booking id jps6nyxot. Already tried so many times to reach out to zoomcar in order to get an update on the cancelled booking and its amount that has to be refunded and should be till now as per their policy but they are not even reverting back over my queries and it has been more than a month so far no money has been received. Booking id is jps6nyxot

Zoomcar customer support has been notified about the posted complaint.

Jul 19, 2020

Updated by Amit_raphil7 So far, No one has come back to me for this request. Now i just can't understand why they don't just suspend their services untill they need time to resolve the old running issues? Like i saw many similar problems facing by others also, still they are not taking this seriously.

Jul 22, 2020

Updated by Amit_raphil7 Seems like it is Zoomcar Company's general practice not to respond over the complaints with appropriate updates. I have seen so complaints mostly related to refunding the security amount not only amid this pandemic but also since 4 or 5 years back.

The unfortunate situation is there are no ways via we customers could take serious action against such breach of their own refund policies.

Before doing a booking, i got feedbacks like it is well known company but after experiencing such idiotic service and their response, i can definitely say that this company either should take their customers seriously or they should just close this company atleast future customers will be saved from them. Shameless people really.

Aug 03, 2020

Updated by Amit_raphil7 No one is responding here also, seems like they have bluffed me. :P

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Amit,

Greetings!

We are sorry for all the distress caused. We do not want to keep our customers waiting for the refund. Please rest assured, you shall get the refund, however, it shall take some more time for us to have it processed. We are requesting your patience here.

Regards,
Appachu
Zoomcar

Aug 21, 2020

Updated by Amit_raphil7 Dear Appachu,

I hope you can understand the refund amount is already delayed by more than 2 months.

Though, i have received response from your team 2 or teams only but everytime they have said same thing to me.

You mentioned it will take some more time, it means should i expect it to be processed by the next year only and not before that? The major problem is i even don't know the real reason why processing the refund amount could take this much of time? What are the exact policies you guys have for these type of issues?

Could you answer it to me?

Oct 22, 2020

Updated by Amit_raphil7 Zoomcar Team,

Kindly let me know the status of refund process.

It has been a while ago when i received an update from you and also its more than 4 months now that my refund is still pending.

Expecting a satisfactory update.

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Today is 44th day and still i haven't received my refund and worst part is it's not just my deposit amount but the amount which i paid for fuel even though i have booked with fuel car rental service but at the time of journey they convinced me to pay for fuel and refund later. My worst ever experience with zoom car.

Zoomcar customer support has been notified about the posted complaint.

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Address: ZOOM CAR, Bangalore

Please refer below screenshot for zoomcar booking done through their app. On the day of delivery, zoom car own its own cancelled the booking due to non availability of the vehicle. They said they will refund the amount in 7-10 days. Now it is one month over but still not received the refund. Zoom car company is not responding. When i checked in website i could see complaint from various consumers that they are also cheated by zoomcar.

+2 photos

Aug 12, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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balasksk1983

Jul 30, 2020

What is the status. Still refund is pending

B

balasksk1983

Aug 11, 2020

Still refund is pending

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Hi,
I cancelled a trip on the 3rd of june and am still awaiting my refund. My calls on their customer care number also don't go through anymore. I have been assured it'll happen in 5 days at least 4 or 5 times now and it still hasn't happened.

The refund amount is rs. 2911.
The booking id is jps6ny3cq

Please look into this immediately.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Zoomcar Customer Care's response Hello Dhruv,

Greetings!

We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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