Zoomcar Complaints & Reviews

I have subscribed to tata tiago veteran on march 06th and all the documents have been cleared in the month of march. I have waited during the lockdown period but till now they have not delivered the car. Their toll-free number is also not responding (It is going to unlimited waiting waited to 20 minutes but still no reply). I have mailed them in zap. [protected]@zoomcar.com but no updated from them (Just replying that concern team is checking)....

Booking ID : JPS6N1ECI.

My trip ended on 17th May and till date I havent received my refund of Rs 5, 057. Earlier I was communicated that I will receive my amount within 2 weeks. But I didnt and when I reached out, i was requested for additional two weeks and than again for two weeks and last week asked for another 1 week. In total I have given them 5 additional week and still they fail to give me a date. They charge us in...

Hi, have made a booking in the month of april, and cancelled the booking. Still haven't received a refund, very poor service, its been 3months around. Booking id jps6n1gcs. I'm not interested in choosing a zoom car again. I would suggest my friends too....

I had completed a trip on 21st june.. My refund amount was 3000 rupees... So many days have passed zoomcar didn't refunded me still.. I have emailed them inummerable no of times no reply, called them call not connecting.....

Id1 : jps6nyk2c (Cancellation refund)
Id2 : jps6nyq8h (Fuel refund)
Reg mobile no: [protected]
Name : pratheek b rai

It’s been more than one month didn’t receive my refund....

I had booked Tata hexa from[protected] to[protected] booking id JPS6NYQ8H. Refund Amount is RS. 7190 which is not yet refund.

I had made another booking of Xuv 5OO id JPS6NYK2C.which I had cancelled and the amount is Rs. 13587 which also not refunded.

I had called customer care regarding this mater. First it was informed at I would get the refund by[protected]. Later I was informed that I would get by[protected]....

My refund of rs. 20000 against varipus booking ids is pending since my cancellation. This was due to multiple cancellations that i had to make since zoomcar was advertising home pickup drop but didn't honour that agreement once i booked the car, so i cancelled it.
I called up zoomcar and they promised to resolve the issue last week but they have not yet responded. Now even their ivrs is not giving the option to talk to customer executive!br...

Its been one month and i haven't received my refund. The booking was made on 1st June. Customer Service not even responding well just keep saying technical issues. I am looking to file a complaint in consumer court in few days if i don't receive refund. Hope i can get help from here.

Booking Id : JPS6NY8H0...

Refund Not processed...Its been 2 n half months..Booking ID:JPS6N1MF8 & JPS6N1HP3...

I have cancelled my zoomcar booking on 8th may' 20, and each time i have tried to contact them via phone calls / emails, they have kept me awaiting for 2 weeks/3 weeks etc. It's going to be almost 2 months now and still i haven't received my refund amount yet. The covid-19 situation has badly affected the entire world and it's very inconvenient for me as a huge amount of my money is being stuck here. Could you kindly help taking this forward...

Hello, My booking ID- JPS6NYHX8 had booked a swift on 30th may 2019, and I have cancel this booking in the 30th morning. But my refund of Rs. 2999 I have not received in my account till date . When I Call them for the refund excutive ans the refund will be deposited in 30th June but refund not received till date and thereafter I was unable to contact them further. I had also dropped E-mails to the company but no reply has been given to me...

My booking id is jps6non98, and the refund amount of rs.17451 is pending from the last two months. I have sent multiple emails to zoom car and they don't even bother to respond. Highly disappointed with this service, and if this continues, then i would most probably not use zoom car in the future. Kindly refund my money immediately....

Completed my trip on 29 may 2020 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 4-5 days and its 35th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response....

Have completed my trip on 29 May 2020 and i till now haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its more than a month now. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response....

Booking id - jps6n5gyj booked on 3rd july 2020, the booking was done using the link - https://www.zoomcar.com/zoom-hop-one-way-travel, after entering the pick up point it asked for i want to drop my car in a different city t toggle button) means yes or no i selected no. And completed the booking.

There is a form available one way booking assistance where its written " to ensure your travel is hassle free after you made a one...

Booking ID : JPS6NYH1M on 29.05.2020 i book a baleno car for 1st june. my booking time wass 3:00pm i got a call on 2pm and they tols they have a document issue with the car therefore we will arrange a POLO car, so i cancelled that booking and then till today that is 04.07.2020 there is no refund nothing i have pain 4500rs and sitting and waiting for my money to reflect to my bank account, what to do zoomcar you only tell in this lock-down...

I have taken a ride on May19, 2020. But i didn't receive my refund still. It's almost 45 days.

BOOKING ID: JPS6N14GE...

Hi,
I made two bookings with zoom car, one on 23rd may (Jps6n1937) and the other on 17th june (Jps6nygiy). I completed the former booking, but cancelled the latter one. As per the zoom car policy refund has to be credited within 7-10 days. I contacted the customer care support many times and they are pathetic. Its ridiculous that i haven't received my refund even after a month. I want suitable compensation from zoom car....

I haven't received the refund amount.. I was contacting since 20 days.. And raised this issue multiple times in zoomcar app.. But there is no response.. Very pathetic and worst support. My booking id: jps6nyhem...

Jps6np28a for my booking id i have not received the refundable deposit of 3000 after about a month. I had cancelled the booking so never really used the car. Infact havent even seen the car, so there is no reason to delay processing my refund. On reading reviews it turns out they have been sitting on a lot of refunds. Seems like the company is trying to collect a lot of cash and then close down. We need to take legal action against such fraudulent...