Zoomcar Complaints & Reviews

Website: zoomcar.com

Its been 2 months that I completed my ride with zoom car and these scumbags are not yet initiating the refund.
There are several 1000 other reviews to verify with.

Zoomcar customer support has been notified about the posted complaint.

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Address: House No GVRA 74, Green Valley, Vayalikada, Muttada P. O, Sadhanandham

I have travelled to Trivandrum Kerala from Kochi kerala on May 5th 2020 by taking a zoom car for rent from Kochi. I have dropped the car on Trivandrum on the same day. I was informed to pay a security deposit of Rs. 3000 before taking the car during the time of booking and was informed that the amount will be refunded to me once I drop the car in Trivandrum. Also I was informed that the fuel charge will also be refunded. I have filled fuel for Rs. 700. However I haven't received the total amount of Rs. 3399 with a reduction of Rs. 300 as a drop down charge by them. I have followed up with the Zoom Car Kochi Manager, Mr. Krishnan. He assured that the amount will be credited in 7days. Till today I have not received the amount. I have even contacted the customer care but they are not giving a proper response.

+2 photos

Aug 12, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2020

Zoomcar Customer Care's response Hello Sumish,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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I've tried contacting zoomcar for over 100 times for the past 3 months for my refund of rupees 2999/-. Neither my calls nor my emails are getting answered. I'm asked to wait for 2 3 weeks repeatedly.

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Address: C-6 Bsnl staff quarters 19th main koramnagala 6th block bangalore

Zoom order ID::JPS6NS7DU
I have booked zoom car for[protected] with home delivery option. I paid amount of Rs 1724/- through credit card.
Due unforeseen reason, zoom cars not able to deliver car to my home location. They cancelled my order.
I have been contacted zoom customer care more than 5 times for the refund. They are lagging the issue. Everytime they are telling refund will be credited in your account within 1 week. Now it's more than 40 days, still I haven't received refund.

+1 photos

Zoomcar customer support has been notified about the posted complaint.

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Sep 26, 2020

Zoomcar Customer Care's response Hello Harish,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Sep 26, 2020

Updated by Harishteja No one can be in patience with your worst customer care. You people looting public money by cancelling bookings and not refunding money back.Its a crime..i already prepared leagal notice for the same.Will receive soon

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Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

Website: www.zoomcar.com

I had made a booking on zoomcar, booking id # JPS6NYKUE, on 28th May 2020. The total refundable amount of Rs 3499, is still not credited to my account. It has been more than 2 months and I have not got a proper response from the customer care. When I try to reach them over phone, they are not giving me an option to talk to customer executive. Please take proper action to make the money credited to my account as soon as possible.

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Jithin,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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It's been 5 months that I haven't received my refund for a trip cancelled due to pandemic.
Always they have fooled saying give us 10 days or 2 days and so on but it's been 5 months and yet not received our refund. The amount is big and we are following up since a long time. The team says it's processed but I haven't received any such amount. Even the app shows processed and they are not giving clarity also.

I have lost my job due to COVID and emergency finances have to be arranged.
The customer complaint number is disabled and now even the one on which we used to connect last few times.
KINDLY HELP

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Nikhil,

Greetings!

Please accept our apologies for the delay in response. We beleive our team has shared an update on the escalated issue and share an update on the refund.

Regards,
Appachu
Zoomcar

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I have registered on zap platform on 20th June-2020 and has paid amount of rupees 23430.00 and booked baleno car which was scheduled on 25th june-2020 for delivery. I received a call from zap team that vehicles are not available and amount will be get refunded.It has been almost 2 months and still i have not received any amount in my account and there is no proper response of my mails regarding refund. I request for refund.

Mobile no: [protected]
Registration date :[protected]

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Refund of my cancelled booking is pending since 28th' May 2020. Full refund amount shows up under refund processing page of Zoomcar but it hasn't taken any step further. I have called and written mails to Zoomcar infinite times. But every time I received same reply through some personal number of their employees stating, "you would get refund within a week, sorry for delay due to covid-19 situation. "
Its been more than 75 days. Now my call doesn't connect, my mails aren't replied. This is not just a refund issue but mental harassment.
Booking ID; JPS6N18OX
The Refund amount is around Rs.20, 000.
Zoomcar is running scams on different fronts. Zoomcar is the worst!!

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Ashutosh,

Greetings!

We are sorry for all the distress caused. We do not want to keep our customers waiting for the refund. Please rest assured, you shall get the refund, however, it shall take some more time for us to have it processed. We are requesting your patience here.

Regards,
Appachu
Zoomcar

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Address: Vinay nagar near star sqaure , MR 10 Kushabhau Thakre Marg Opposite Rangoon Garden 452010

I booked a cab on 3rd july at 10 am and end the journey at 7 pm. As a security deposit total inr 4920 online paid to zoom car before starting the journey. At the end of journey total billing was inr 2221 remaining is inr 2699 still pending. Many times reminded to zoom car customer care and complained through their app but no positive response.
Request you to kindly resolve the matter as soon as possible.

Kindly find the attached invoice.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Sendil,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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I have about 10, 000 rs refund pending with zoomcar from 3-4 months

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Address: V06, Pearl Marjorie, c v raman nagar, bangalore 560093

I had subscribed to a Red Polo (KA03AH5837) in beginning of August 2020. The very first day, battery got drained and I had to cancel all my meetings. Repair happened the same day afternoon and I was assured that if problem persists then they would replace the battery or the car that very day. On 17th aug, again the cars battery was drained and upon calling, i was redirected to multiple people. Then i was told to wait till evening and later told that it cant be done today. I was dropped a mail for repair to happen at 7am next day and still zoomcar flunked the repair schedule. This has lead to another loss of 2 work days. Such a pathetic service and complaomt handling. I want a full refund of my money as already in 15 days, i had to take a leave of 3 days.

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2020

Zoomcar Customer Care's response Hello Ankur,

Greetings!

Please accept our apologies for the delay in response. We beleive our team reached out to you and addressed the above issue.

Regards,
Appachu
Zoomcar

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My name is vishal k p, from kerala. I booked zoomcar rental car for 7th july 2020, but due to the travel restrictions, i had to cancel my booking on 23rd june 2020. As per the booking, i payed a total of 3143 rupees using my netbanking service. As per zoomcar refund policy, the payments made through netbanking will reflect back within 15 days of the cancellation. But in my case, its been 2 months since my cancellation and i haven't received my refund. I tried calling their customer care with a toll free number provided in the internet, later the number was found unreachable. I raised several complaints though their mobile app and website, still no response.
My booking details are as follows:
Booking id: jps6n1wz4
Trip date: 7th july 2020
Cancellation date: 23rd june 2020
Please help me in receiving the full refund as soon as possible.

Thank you,
Vishal k p

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

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Zoomcar Customer Care

from Mumbai, Maharashtra

Aug 23, 2020

Verified Support

Hello Visshal,

Greetings!

We apologize for the delay caused in processing the refund. We are working on processing your refund, due to the crisis of COVID-19, it is taking more than the expected time to process the refund, rest assured, the refund will be processed as soon as possible. We are requesting your patience in the interim.

Regards,
Imran
Zoomcar

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Its been 2 months and I have not got my refund back.
Zoom Car has only cancelled my booking saying car met with an accident and they do not have any car at that time.
From then I am following up with them at least 70 times and have not got the proper and correct information about the refund.
Every time I get only excuses stating - your money will be back in 2 weeks, 1 week, 48 hours. etc etc.
According to zoom car policy money will be refunded back in 16-23 days but its been 2 and half month since then and no refund is happening.
Why to provide false information to the customer and not returning the money of the person?

IS THERE ANYTHING THAT THAT YOUR COMPANY IS LOYAL TO BECAUSE WHAT I CAN SEE IS THEY ARE NOT MEETING THEIR POLICY ONLY AND LEAVING THE CUSTOMER FRUSTRAED AND DISAPPOINTED instead

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Cancelled booking JPS6NKH5R on 20th may, a month before the date of journey.
Its been 3 months now and i haven't received a refund of 27489.

They don't answer calls and response to my emails is always the same " we are working on it and will share an update in 2 weeks".

Zoomcar customer support has been notified about the posted complaint.

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Address: Zoomcar banglore, India

Can u please update me when I'll get my refund
It's been months now...no update on refund amount.

It might be small case for u but for me in this situation its really huge,

I tried to reach out your team several times and no update from your side,

One month post cancellation, one o[censored]r executive roshini informed me that amount will be credited to my account in 2 weeks

Hell it's more than 4 months now...
How long you want me to wait..

It's really painful when there is no update and this kind of cases will be basis to lose trust on zoom car..

Also be aware ...not only refund...even my security deposit also you guys are holding for more than months

Is there any value for your own policies and Is this a fair way to treat your customer's trust

+1 photos

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Nikhil,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refund. We are working on processing your refund, however, due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds, we are requesting some more time so that we are able to clear all refunds.

Regards,
Imran
Zoomcar

Aug 29, 2020

Updated by Nikhiljoseph Please provide a date...it doesn't make sense when u dont call out a date...as u are holding up deposit fee as well

Upon no response with a valid date, I hav no option other than raising this in consuner forum

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N

Nikhiljoseph

Aug 29, 2020

See can u provide a date...else I might need to approach consumer redresssal forum..as doesn't make sense when u hold my deposit fee as well which is supposed to be refunded upon my cancellation

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My Booking Id is JPS6N0OD6

Invalid Refuelling charges 229/- has been added to my account and when I try to contact you people, customer care number is not working tried many times u people are fraudsters thiefs how come u people can add invalid charges and loot customers i returned the vehicle at same level as I received at start of trip. U can check the uploaded images of start it was below 5% and also ur executive person mentionted no fuel in the car during start of my trip how come u people can approve it 10% starting fuel u can check start and end uploaded images in zoom car. I'm so disappointed with ur service I think I have to change the rental car service to some other.

+3 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Musaab,

Greetings!

We understand you concern here. We have made the necessary changes and reversed the refueling charges which were levied invalid. Once again, we are sorry for the inconvenience caused.

Regards,
Imran
Zoomcar

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Address: Bangalore

Hi,

I had cancelled my booking id jds6n1wjn on may14th and i was supposed to get back my full booking amount of 6818 rs. It is been a more than 3 months, i didn’t receive the money still. Customer support team is not responding and they are saying that there is some issue because of lockdown. How come the issue is not there while receiving the booking amount and it is there only when refunding?

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Sanjay,

Greetings!

We are sorry to know that you haven't received your refund yet. Upon checking on the above booking ID shared, unfortunately, we are unable to find any booking details. Kindly share the valid booking ID, we shall have a check and update you on the refund.

Regards,
Imran
Zoomcar

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We have booked a car on 11th july 20 with security deposit of 3000. Even after more than 30 days refund not received and customer care lazy people informing again and again 10 days for processing. I will not recommend anybody zoom because of this issue and they are cheating customers by simply informing refund will be within 7 days.

Zoomcar customer support has been notified about the posted complaint.

Aug 15, 2020

Updated by Sangeroyal Booking ID JPS6N59S6

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refund. We are working on processing your refund, however, due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds, we are requesting some more time so that we are able to clear all refunds.

Regards,
Imran
Zoomcar

Aug 24, 2020

Updated by Sangeroyal We are waiting for the last 45 days. Same response getting from your side. Because of this issue we booked cab 3 times with other cab companies. If you are doing same thing in other refunds it will be a problem for customers to book the cab again with you.

Sep 06, 2020

Updated by Sangeroyal Any updates on the refund? Still waiting for the refund. Almost 60 days gonna complete. Whether you will process it or not. We are informing all of our contacts to not book car with Zoomcar. They will loose their money unnecessary. Cheaters

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S

Sangeroyal

Sep 6, 2020

Any updates on the refund? Still waiting for the refund. Almost 60 days gonna complete. Whether you will process it or not. We are informing all of our contacts to not book car with Zoomcar. They will loose their money unnecessary. Cheaters

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On zoomcar, i have cancelled booking apr 15 booking id jps6n03ji. Amount ₹15, 305, 4 months over another booking id jps6nyb6i cancelled by zoomcar itself on 12 jun and amount ₹3507. Both the cancelled booking, zoomcar is not refunding amount. Customer care simply answering wait for 2 weeks all the time. To refunds.. Very very worst service,

Need necessary actions.

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Zoomcar Customer Care's response Hello Vinoth,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refund. We are working on processing your refund, however, due to the COVID 19 pandemic, we have been facing certain internal issues, therefore, the unexpected delay in processing the refunds, we are requesting some more time so that we are able to clear all refunds.

Regards,
Imran
Zoomcar

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I have booked zoomcar from 4th july 2020 to 9yh july 2020. Booking id is jps6n53b7. I have paid rs 7499. Trip charge is rs 4400. Security deposit is rs 2999.
My booking completed on 9th july, but till now i haven't got the refund amount of rs 2999.
I have called 20 times to zoomcar, they just say there is some software glitch and i will get refund in 15 days. No response on emails.
Now phone not even connecting to them.

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 131

Not giving refund

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Refund amount not settled

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Zoom order::JPS6NS7DU- Not issued refund for the cancellation done by zoom cars

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Refund pending - # JPS6NYKUE

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Refund for cancelled trip pending from 5 months

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Refund pending from last 60 days

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non-payment of refund

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non refund of security deposit

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Refunds not given 3 months

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Damaged vehicle given

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Refund not received even 45 days after their processing time

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Refund for booking id :JPS6NYYRK

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Refund for cancelled booking JPS6NKH5R

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120+ Days - No refund - No security deposit

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Invalid Refuelling charges

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booking amount is not refunded since 3 months

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Refund issue for security deposit

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money not refunded since more than 100 days.

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refund not received even after more than a month

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