Zoomcar Complaints & Reviews

I have cancelled the trip on 28th April 2020 as my trip got cancelled due to lockdown, still waiting for refund, every-week I call they tell me next week, it's more then 3month, called more then 50 times, dropped numerous mail, still no update, even zoom don't have a courtesy to give a feedback regarding the date and fooling everyone by saying, will be done in next 15days.

Neither they ever called nor they sent any mail regarding...

I booked a car through zoomcar app on 11/06/2020 but later it was cancelled from their side due to some documentation issues, I done everything to reach them regarding my refund i e-mailed them, called them and send tweets on social media but they are continuously saying that they are doing their best to refund my money of Rs.1428 but, nothing happened till date(28/07/2020).It is just not only me several customers are also in trouble please...

We haven't received the refund of our two bookings ( one which got cancelled & another where fuel refund is pending ). I tried reaching Zoomcar via customer care number but got no response. Then tried to message them on Twitter and I was told that refund will be done at the earliest. But sadly I haven't received it yet.
The worst part is ZoomCar has not refunded amount of 100s o[censored]sers from past many weeks, there are people waiting...

Please provide me my refund amount 9402rs
I cancel my booking 02/07/2020
But zoomcar are not refund my amount...

Booking id: jps6npltz

It's been more than 46 days now but i haven't yet received my refund. I have complaint about this "n" number of times to the company but still no proper response received....

Booking id jps6n14xn. Security deposit and fuel reimbursement, a total of 3700rs is pending for more than 2 months now....

Hi Team,

I am here to give a complaint on Zoomcar. I will brief you the case first. I've used zoom car and completed my trip on 03rd June 2020. I am suppossed to get ₹4289/- as a refund from zoom car. As per guidelines they should not take more than 7 days. But its been more than 50 days still I have not received my refund amount. With regards to this initially I've cobtacted them and they asked some more time to refund...

I completed a trip 2 months back they didn't give me a sanitised car so i cancelled the trip on call taking with there executive .
Since then they i am continuously mailing zoomcar support fir help but no one is responding back.
I used to make call.on customer care number they told me that i will get refund by 22 july 2020 yet again i am mailing them but there is no response from other side and now the customer care no. Is said...

I rented car on30th may in bangalore and i have not received refund yet.
I have been foolowing up with zoomcar since 2 months and they have been referring to refund it by 14 days
Please take action against them. They are blocking amount and not certainly giving timelines...

I have rented a car on 8th june, 2020 and return it on 9th june, 2020 and i have booked with fuel package, but when i pickup the car the fuel is in very less amount and i asked the executive there and he said you fill the fuel and submit the bill when you drop the car, and i did the same. From past 2 months i am trying to contact zoom car customer support and complaining on app but didn't get single response from their end.
Such a...

I made a booking for renting a Tata Tiago for one month through Zoomcar app. I completed all the formalities including payment of Deposit payment and Advance (monthly rental) payment, profile completion, KYC documents upload and address verification on 25.06.2020. However, after that I did not get any confirmation regarding as to when the vehicle will be made available either through email or SMS. I waited for a week, then I sent an email...

I have booked zoomcar from 4th july to 9th july. Its been 17 days, still didn't receive the refund. No response through email. When i call customer care, they just say they will initiate the refund. Very very bad experience....

Hi, i have completed a trip on 30th may, 2020. The executive said refund will be initiated in the next 7 working days but its been almost 2 months now. I have not recieved a single call back or response to my concerns. Neither received any update about the refund....

It has already been more than a month and zoomcar is not refunding amount nor answering phone calls related to refunds. Refund of ₹4499 is pending since 16th june 2020. I booked the car for 14th june 2020 at 10.00 pm to 16th june 2020 at 3.00 pm. I opted the with fuel service during booking and due to low fuel, the tank was filled for ₹1500. I paid the total amount ₹7637 (Including refundable deposit) and total cost of the trip was...

I have cancelled my zoom car trip on 15/6/2020, but I haven't received the refund amount of Rs 5501/- till now. I have sent lot of emails regarding the same, but no response or actions from their side and I tried to connect them through phone call also, but couldn't. I will attach the screenshots of booking id below it...

I have taken 2 rides using zoom car app for which I paid rs 2807 and rs 3288 as security deposit I need to receive refund for two orders JPS6NY8U2 and JPS6NY889.its been 3 months and I havent received my refund...

I booked an Swift Automatic Car on 1st May, 2020 from Zoomcar App to travel from Hyderabad to Bangalore on 17th May, 2020. The booking was then rescheduled for 14th June, 2020 and finally I cancelled the booking on 31st May, 2020. Payment made was of INR 7442/-. Since 31st May, 2020 I have been following up with Zoomcar customer care support and escalated the case several times but from the last 38days they are giving me fake explanations...

I had cancelled my booking on 24 March 2020, Booking I'd: JPS6NOFL8. I had to receive a refund amount of 12864. It is already been 4 months now, but I did not receive my refund yet. When call to the customer care they won't respond. When I mail them, they are looking into the issue and they need week's time to resolve it. Each and every when I mail they give me the same response. I have been mailing them from past four months....

Money not refunded since more than a month....

I cancelled one trip and completed one trip on 5 july and total of 3915 +2499 is pending till date.. And today is 24 july. Sent multiple emails with no reply. And they arenor giving any option to call...