Zoomcar Complaints & Reviews

I have cancelled my booking on 3rd June 2020 because of covid-19 and as per zoom car website if payment done through citi credit card refund takes 5-7 days but even after more than 45 days lots of calls and email they have done nothing. If you sent email then have never replied they are very busy people and in your phone calls there customer care people said only one thing it takes 2 days refund is already initiated. I am not happy with there customer service.

I have completed my Zoom car trip bearing trip id : JPS6N15WY on May 12th 2020 and zoom car is yet to refund the security refund deposit of Rs. 3403. I have been following up with them on their official facebook page and yet they have not initiated any refund

I am PHNM Suresh I have to get two refunds pending from zoomcar and my booking id is JPS6N5HBY and JPS6N5LE2. One booking at 29th june 2020 refund amount 1000/- rupees and another one at 30th june 2020 refund amount 1107/- rupees and it 21 days as been completed but refund was not received and trying to reachout zoomcar customer support there didn't responding for any emails I have sent 15 to 20 emails but no response. I also try to connect customer care with calls from last 2 weeks and waiting to connect to customer for 13 minutes and after 13 minutes automatically it as been disconnected. If there is any problem @zoomcar your guys have to inform to customers this is the worst experience with zoomcar.

It's beet a month from when I'd completed my booking(Booking ID: JPS6NP520)and I'm chasing zoomcar since few days for my refund amount.They don't respond to any mail sent by me and now their helpline number is also useless which is asking me to put my registered mobile number when I'm already calling from the same number. Anyone don't fall into trap of payment for refundable deposit.KINDLY let me know how to contact you guys because the promised date has also gone which their staff gave me 17july..

Refund for two bookings from Zoom car has not been initiated. On both the occasion, I booked for one day. Dates were 9th June and 27th June.

The details of the bookings have been attached - having booking id.

Request you to please look into the matter

I have booked zoom car for 3 days package and paid total amount including refundable security deposit inr 2, 999/-. However, even after multiple followups, there is no response regarding refund.
Booking id: jps6nyltu

Refund to be received: inr 2, 999/-

For cancelled booking id jps6nyout dated: 2nd june 2020 refund is still pending.
Car wasnt delivered for the booking due to un availability at zoomcar end.
Even after more than a month of the date of car booking cancellation refund yet not initiated at the zoomcar company end.
Repeated reminders have been made with no output.
Customer service team is not reachable on the chargable customer service number. On mail too no satisfactory response or action is taken.
Attached the status screenshot on zoomcar app and customer service response received.

I cancelled my booking on 30th may. An amount is 9600 has to be refund back. It's been 7 weeks but my i didnt receive my refund back.

I was a zap associate, they stopped giving me revenue from september, 2019. After they told, in december, 2019 your vehicle's tenure will be ended. And when i asked them to return the car, they asked me to pay 6000 thousand as noc charges. Then they asked me to pay all loan, if i need to get car. I somehow paid all my loan, and submit all relevant documents to them. Now this is july's month, i didn't getting any response from them nor received my car till date. It was very unprofessional. They are now asking to pay around 70000 for further formalities + 20000 for middle man. #, don't you guys have any moral fundamentals.
I want compensations against september, october, november and december of 2019.
I want compensations against extra time, which they might used my car from december, 19 to july, 20 without my permission.
I want compensations against the time, my family hopes were getting fade.
I want compensations against those 6000, which they took for a noc. They were not giving me my revenue, but they can ask for noc charges?
How do i was paying my loan, those days was a big headache, i need compensation against that.
And finally i want my car back, man. Or i will go to physical court next.

I had booked a car from zoomcar on 30th May, 2020. I completed my trip and submitted the car . I was supposed to get my refund deposit amount 5000/- on that day but, I have not received my refund amount yet.
I tried calling to their customer care center, never pickup the phone. I have sent email, never revert to my email yet.

I had a cancelled my Zoom car subscription on 9 th June, Zoom car people has promised me my total refund of Rs.26, 886, would be transferred within 15 days, But it is been close to 40 days but there is no luck on the refund. I had followed up with them on multiple channels but didnt get the proper reply or the expected date of refund, This has made me anxious a lot.

Please find the attached images of the mail communication.

Booking id : jps6n5ifq

Its been more than 20 days and i have not received the refund amount.
Extremely disappointed with poor service and the negligence shown by zoom car.

I demand my complete refund to be made asap.

Varun diwan

I have still not received the refund for the security deposit i paid which i was supposed to get within a week. Its been more than a week i booked the car on 11th july 2020.. Booking id jps6nscy8.
I am not able to contact customer care as well and have raised an issue 4-5 times but there is no response from there end.
I didnot expect such pathetic service from a conpany like yours.
Do let me know when my refund will be processed.

Booking id - jps6nkjtg

Cancelled on - 30th may 08:16 am
Total refund - 19655/-

Its been 45 days since i canceled the booking and there is no update from the team about my refund.

Hi Team,
I had a booking with Zoomcar on May 28th, 2020. with Booking ID: JPS6NYQQ6. I have paid a security deposit of amount Rs3000 which will be refunded after the ride. But till now I haven't received any refund it almost 2 months please help in resolving this issue asap.

Thanks,
Izahaq.
ph-[protected]

I made a booking in june and successfully completed the booking as well. A refund of 2999 is yet to be deposited back to my account! It has been 50 days. Worst response to customers and no customer care calls. The company still goes on and makes more offers and bookings trying to fraud the rest of their customers, who are unaware of this scam!

Hi, it's been more than 4 months i have cancelled my ride and not received the pending refund amount. Even mailed you guys for so many times but you guys are behaving like frauds. Please refund my amount right now or else i will have no option. My booking id is jps6n3317. Please look into the matter soon and reply.

Booking id: jps6nyqs3
I had booked zoom car and completed my journey on june1 2020.
But till now i, e. July19 2020, i have not received my refund of rs.3909. I kept calling them multiple times, they kept telling to give them 2 weeks times.
Even an email thread was going on refund, but now they r neither calling nor responding to the email with appropriate content.
This is my first time experience with zoom car.
I request you to take an action so that i could get my refund

I had booked zoom car and completed my journey on june1 2020.
But till now I, e. july19 2020, I have not received my refund of rs.3909. I kept calling them multiple times, they kept telling to give them 2 weeks times.
Even an email thread was going on refund, but now they r neither calling nor responding to the email with appropriate content.
This is my first time experience with zoom car.
I request you to take an action so that I could get my refund

Booking cancelled : jps6nksp0 & jps6no3tf -

Due to lockdown, i cancelled the above booking in may 2020, till date zoomcar has not refunded the amount, i have send six emails regarding this matter and they just keep replying that they are working on refunding the amount.

Since, i am unemployed, the amount is precious for me.

Hence i request you to kindly do the needful to get my refund as early as possible.

Thanks & regards

P g dcurz