Zoomcar Complaints & Reviews

- i had made a booking amounting to 4000 inr on the 11th of june 2020 and canceled it on the same day within 3 hours of booking.
- as a result, zoomcar charged me a fee of 500 inr as cancellation charges and owed me a refund of 3500 inr.
- i have tried to reach out to them via calls and email and they have been delaying me the refund saying it'll be credited within 20 days.
- the company customer service is totally unprofessional as they don't even know how the internal refund process works. I even had a talk with their 'so-called' manager and she promised me that refund will be credited within 15 days.
- it has been 2 months yet they aren't answering my calls from the past few weeks and neither replying to my emails.
- i am frustrated and don't know how to procure my money. Being in the midst of a pandemic even we have our ends to meet, and companies like zoomcar make it even difficult without returning customers' money when they didn't even use any of their services.

It has already been more than 2 months and zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th june 2020. I'm in urgent need of money due to the current pandemic situation and the zoomcar support is not even replying to the mails and queries even in the contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount...

I have taken a 36 months subscription from zap zoomcar for e2o plus (Electric) dl1na3104 starting on 14 feb 2020.
Apart from the ac problem the documents of the vehicle and insurance were expired in may.
I get a email on 27th may on reply to my compliment and i was told that the vehicle is under downtime till 31st may. But there it was not mentioned from when it is in downtime.
On 22nd june i got another mail stating that the vehicle is under downtime till 31st june.
In july the zap executive took the car from my house and i haven’t received it till today.
When i asked zap zoomcar through email regarding the vehicle availability they told me that the vehicle is blocked for documentation and there is no replacement vehicle and i should wait and they will provide me with the vehicle soon.
After waiting i asked them again as it’s very difficult to commute with the vehicle. I asked them if they cannot provide me the vehicle then why don’t they cancel my subscription and refund me my security.
After this request i get a call from some zap executive that i need to pay some penalty for the subscription cancellation as i am cancelling the subscription by my own.
Under the downtime period they charged me with subscription fees for may when my car was in downtime.
They are not able to provide me with the vehicle i subscribed for and they are forcing me to remain in the contact for 3 years without any clear answer as when will they provide me with a vehicle. I am stuck and have no vehicle to carry on my daily work to make a earning for my family.
I can’t make some other arrangements and i am stuck with zap. If they cancelled the subscription from their side on their inability to provide me with the vehicle.

The last booking i had was cancelled as I couldn’t show my aadhar card. By my driving license was well uploaded and i had a loads of trips before. The thing is its not good to hold someones money for more than 7 days. We have to earn every single penny.

I am a doctor and at this pandemic time ZOOM car guys are holding rs5100 from last 14 days.
I could have done another booking with that 5100.
There is written that they gonna return the money within 2 days if its has been paid from any wallet.

I am filling an fIR here and lets see what happens.

Its been a month about booked swift car (ID: JPS6N5V8S) till i didn't got any refund
this is 10th time I've calling you still i didn't got refunded please look into it

Make refund amount faster please
Contact number: [protected]

On ZoomCar I booked a car for 23 may 2020 having BookingId: JPS6NO9QE. But due to pandemic alerts, i cancelled my booking on march itself. Today it’s 12 august and still i didn't receive any refunds even after 4 months. I have queried many times in app. But no response. My registered email id on zoomcar is [protected]@gmail.com
Refund not yet processed since march

HI Team,
I have been trying to connect to Zoomcar customer care to resolve my issue but its impossible to connect to their customer care over the phone.
I have posted my concern on Zoomcar facebook page but again no help.(Snapshot attached below)
I talked to Zoomcar customer care executive over the call on 18th June 2020 and i was informed it will be done in 2 weeks but again no response and i haven't been able to connect with them on call since then.(Snapshot of number from which the executive called me is attached below).
I even wrote them email on the [protected]@zoomcar.com but the reply i received on this email was "Please contact us from the "Contact us" section from our website".(snap shot of email as well as reply attached below.)
I visited Zoomcar website to connect with them on the website page and raised a complaint for security refund and i was told i will be contacted in 24 hours but again no response.(Snapshot of "Contact us" page is attached below.)

I am writing this email to let you know that my security refund of Rs5000 is due for more than 2 months now despite multiple reminders.
Details are as follows

1. Personal Details – Name: Sachin Chauhan
Phone No: [protected]
2. Details of Booking – Booking ID: JPS6NYHT7
3. Details of any contact with company executives by phone: Was contacted by Zoomcar executive on the 18th of June(snapshot attached below with number)

I have booked zoom car for apr'2020 due to covid situation i have cancelled the trip on mar'22, 2020. Refund not yet received.

Have sent many emails also called many times to customer help desk.
No support.

Our first experience and it was very bad experience.

Booking id : jps6nk8ky

I have booked car from zoomcar in 2 april/21july/21 july and all bookings are cancelled by me due to lockdown but till now i didn't received my money
Booking id is — jps6n1cif
2nd id is — jps6nyggh
3rd id is — jps6ny31y

I booked zoom car in june and cancelled it but havents received my refund as of now august 11th

1. Hired car for delivery at my door step on 1st jun'20 (Id: jps6nyh8m)
2. Car was booked for 9:30 am until 6:30 pm, got delivered to me at 12 noon around and i closed the booking around 8 pm same day evening.
3. Delivery person informed to utilize car for excess hours as it was mistake from the delivery side.

1. I was charged for excess hours.
2. Security refund not initiated for the booking made till date for booking on 1st jun'20 (Id: jps6nyh8m)

1. Refund security deposit
2. Refund excess hours penalty
3. Any excess km can be claimed from security deposit

Hi,

This is to inform you that i have rented a car on july 24th in bangalore and the car drops at hyderabad in july25th. The booking was inter state drop off with fuel charge reimbursement. The car was dropped off before the agreed upon time and a refund was supposed to be credited to my account within 48hrs of drop off as per their sms and email messages. Zoomcar app also mentions that refunds will be processed within 3-10 days. However, the refund is still not processed and my credit card payment date is fast approaching. I called zoomcar customercare care and their response is stereotype saying “ sorry for the inconvenience” with no definite answer on when my refund will be credited. The excuse they have is because of pandamic they are unable to process the payment. When they were able to process my payment immediately when i rented the car why can’t they do the same while refunding the amount? Aren’t we living in a digital world where everything is processed digitally? I think zoomcar is just cheating the public with wrong information. I am attaching their refund processing timeline from their app for your reference.

Zoomcar should be taught a lesson for falsely advertising and cheating people.

Please let me know if you need additional information on this issue.

Thank you,
Sesha

I have book a car on may month. But due to pandemic alerts, i cancelled my booking on april month itself. But now august after 4 months still i didn't receive any refunds. I have queried many times in app. But no response.

I have booked a car from zoomcar for 22nd may 2020 under their 100% cashback offer booking id jps6no9yn (In which we can cancel the book with no charge condition is there) of rs 8247.

Due to covid-19 pendamic, i have canceled my booking on 2nd april 2020 and asked for a refund. First, of all, they don't have any proper number for the after booking or cancel booking related issues. So i have emailed them regarding a refund. They said because of the system down they will give a refund within 15 days. But i am not getting my refund yet. I have email so many times but not getting any response from their end.

I have checked and found there are many customers who have same issue. Zoomcar doesn't want to give any refund to its customers.

I booked a car on 23rd july. Cancelled it on 24th july and booked a different car. But the refund amount of 10268 is not yet processed. Initially they told me to wait for 2 weeks and now the company is telling me to wait for 30 more days. I've lost trust in this company and i need help getting my money back.

I have completed my trip on 5th June 20120. Till now refund has not taken place. During the initial trials, I could speak to customer care twice in two weeks after lot of trials. They said it will be refunded in one week time. No response after that. I tried the customer care number lot of times. Tried on this number also..."[protected]". No response.

There are no options in the IVR to speak to customer care. Wrote my complaint through the APP so many times. But no response till now.

I don't see a way. Please extend your help if possible.

I had done a booking with Zoom Car in Feb 2020 when they advertised their offers and it was really good offer. But then pandemic came and the booking was cancelled well before time. The refund is still pending. No one is giving a call back from Zoom Car. Are they running away with our hard earned money ?

I have cancelled my booking on 27th june, 2020 and following up for my refund amount since the. Today is 9th august, 2020 and i haven’t received my refund yet. When i am mailing them everytime they says “we understand your concern, we shall inform you when refund initiated. When i call they says it will take 2 week for refund. I dnt understand why so much time they are taking to refund my money???

Seriously this people are so fake 😡😡😡 Now its almost a three months still this guys are trying for refund... Thats our money which we are asking this guys to give us if this guys don't have capacity to handle this issue don't start this kind business this people are blocking us from everywhere let's see how many id and phone number they will block. B_id _#JPS6NYQ8X I had already done consumer complaint on them this is second time but i know this guys dont care bcoz i had seen there also so many frustrated people are waiting in a queue.. Shame yaar
Please help us we are not so rich that we can manage

On july 2 2020 i booked zoom car through app. Because of their inconvenience they asked to cancel, so we cancelled as per their knowledge.
Still we didnt recieved refund amount. They said they will refund within 15 days, but it's more than a month.
Please do needful
We need our amount.