Zoomcar Complaints & Reviews

I cancelled one trip and completed one trip on 5 july and total of 3915 +2499 is pending till date.. And today is 24 july. Sent multiple emails with no reply. And they arenor giving any option to call...

It has already been more than a month and zoomcar is not refunding amount nor answering phonecalls related to refunds. Refund of ₹2562 is pending since 13th june 2020. I'm in urgent need of money due to the current pandemic situation and the zoomcar support is not even replying to the mails and queries even in the contact us section. They listed a broken down car in the first place and had no other option to cancel and refund full amount...

Zoom car is a fraud company which is looting hard earned money of indian citizens, I paid 5750 rupees for zoom car in March 2020 however same day it was lock down announcement in Mumbai, so I did not even use for few kms say not even for 8 kms, I requested them to take back the car and git a confirmation that it would be refunded and they took zoomcar back but till today inspite of 50 follow ups, they have not paid rather just refunded fuel...

I booked zoom car for 1june 2020 and completed the booking on the same day. The bills regarding the refund amount were submitted on the same day and were accepted by zoom car. The status of the refund amount is still showing as pending and they are not processing the same even after many emails and comments on their social media platform. Please note that the usual processing time for refund as mentioned by zoom car is 15 days and now its...

Hi, I have booked a polo car on 26may2020 by paying 6, 757/- as they asked for the full payment and I have cancelled it on 10june2020 due to some reason.
Till now I have not received my refund and it’s almost more than month now. I have emailed them for number of times. But they are not responding at all.
Please help me with my refund....

I booked a zoom car on 17th july. For 180 km with fuel. And i paid the full money with 1000 rupees damage deposit. Payment is done from paytm. And after receiving the car i found there is no fuel in the car so i call the driver. He told me to fill the fuel and deposit the bill and you will get your money. So i have filled 800 rupees of fuel. And i uploaded the bill as well. The payment is done from upi. But as per the policy of zoom car i...

I have completed my ride more than 1 month and i havent got refund yet which is quiet bad experience i'm having with zoom car and i seriously feel to launch the consumer complaint on this company.. My bookind id is js6n5k8f...

Hi team,
I have booked zoom car on 29th may 2020 at 2300 for the date 1st june 2020. Zoomcar cancelled the booking and advise that full amount will be refunded in 5-7 working days of rs3776. I have not received the amount yet. I have paid through credit card and i am paying 33% rate of interest on the amount....

My booking id is jps6npyzg as on 16.6.2020. Refundable amount of rs.3630 has not received and the booking got cancelled after i receive confirmation mail from zoom car. I look like systematic fraud happening in india by zoom cars...

Hi,

I have booked zoomcar in mysore on[protected], but that day morning exactly 30 mins before booking time, they called me and told me that car is not available and they will cancel the booking and refund within 5 working days. That day i had to book another rental car because of them. I have called many times but they will tell give us 7 days, and it is been more than a month. Now call is not connecting in my registered...

Pending refund of 3688 against booking id jps6nyqd7 since 2 july
Pending refund of 500 against booking id jps6nyd57 since 2 july...

Booking id "jps66ntbu" was cancelled on 19th april, 2020. Now it is more than 3months but still the amount is not refunded.

Booking id "jps6nyog7" was cancelled on 27 may, 2020. Now it is almost 2months but still the amount is not refunded....

I have cancelled my zoomcar booking on 3rd may and i get a email that the refund will be initiated and the amount will be credited in 5-15 days. It is more than 70 days since i cancelled my booking. I contact you many times via email and call but zoomcar did not gave me a proper response. Please help me to get my refund back....

On 14/6/2020 I had booked a self drive zoom car & it was a door delivery. The car was returned on the mentioned time & everything was fine.

The only damn problem is "Refund"
I have made n number of mails & calls but Zoom Car management seems to be so unfair & illiterate to customer's voice.

I want my 2999/- refund back asap.

& For heaven sake have a valid customer care number & support.br...

I have cancelled my booking on 3rd June 2020 because of covid-19 and as per zoom car website if payment done through citi credit card refund takes 5-7 days but even after more than 45 days lots of calls and email they have done nothing. If you sent email then have never replied they are very busy people and in your phone calls there customer care people said only one thing it takes 2 days refund is already initiated. I am not happy with there...

I have completed my Zoom car trip bearing trip id : JPS6N15WY on May 12th 2020 and zoom car is yet to refund the security refund deposit of Rs. 3403. I have been following up with them on their official facebook page and yet they have not initiated any refund...

I am PHNM Suresh I have to get two refunds pending from zoomcar and my booking id is JPS6N5HBY and JPS6N5LE2. One booking at 29th june 2020 refund amount 1000/- rupees and another one at 30th june 2020 refund amount 1107/- rupees and it 21 days as been completed but refund was not received and trying to reachout zoomcar customer support there didn't responding for any emails I have sent 15 to 20 emails but no response. I also try to connect...

It's beet a month from when I'd completed my booking(Booking ID: JPS6NP520)and I'm chasing zoomcar since few days for my refund amount.They don't respond to any mail sent by me and now their helpline number is also useless which is asking me to put my registered mobile number when I'm already calling from the same number. Anyone don't fall into trap of payment for refundable deposit.KINDLY let me know how to contact you guys because the promised...

Refund for two bookings from Zoom car has not been initiated. On both the occasion, I booked for one day. Dates were 9th June and 27th June.

The details of the bookings have been attached - having booking id.

Request you to please look into the matter...

I have booked zoom car for 3 days package and paid total amount including refundable security deposit inr 2, 999/-. However, even after multiple followups, there is no response regarding refund.
Booking id: jps6nyltu

Refund to be received: inr 2, 999/-...