Zoomcar Complaints & Reviews

Hello,

I have made the booking for zap subscription on zoom app and subscribed to ford free style on 12 may 2020, since then i am awaiting for the delivery of car. Then i have requested for refund as they failed to deliver the car.

They are not even refunding the amount of 28882 which i paid for the booking.

I have send multiples mails on which they simply reply to wait for 5 to 20 days and same reply even after 20 days.

Could you please help me to get back my money.

Thanks

Hi,

It has been over a month since my refund for the rides cancelled with zoomcar has been processed. Evey time i reach out to the customer care o am told that it would be processed in a week. It has been over 40 days since the issue, yet no progress.
Booking id: jps6no57d, jps6ny2fp

I booked a zoomcar using internet banking on 21th may 2020 n it’s 15 july 54 days n haven’t received my refund yet.
My booking no. Jps6n16t3

I made 2 bookings jps6np2ur & jps6nyak0 with zoomcar in the last month & they have not refunded my money and now the helpline no. Isn't working

This is in reference with booking id jps6nyxot. Already tried so many times to reach out to zoomcar in order to get an update on the cancelled booking and its amount that has to be refunded and should be till now as per their policy but they are not even reverting back over my queries and it has been more than a month so far no money has been received. Booking id is jps6nyxot

Today is 44th day and still i haven't received my refund and worst part is it's not just my deposit amount but the amount which i paid for fuel even though i have booked with fuel car rental service but at the time of journey they convinced me to pay for fuel and refund later. My worst ever experience with zoom car.

Please refer below screenshot for zoomcar booking done through their app. On the day of delivery, zoom car own its own cancelled the booking due to non availability of the vehicle. They said they will refund the amount in 7-10 days. Now it is one month over but still not received the refund. Zoom car company is not responding. When i checked in website i could see complaint from various consumers that they are also cheated by zoomcar.

Hi,
I cancelled a trip on the 3rd of june and am still awaiting my refund. My calls on their customer care number also don't go through anymore. I have been assured it'll happen in 5 days at least 4 or 5 times now and it still hasn't happened.

The refund amount is rs. 2911.
The booking id is jps6ny3cq

Please look into this immediately.

I booked a zoomcar using my debit card on 10th june n it’s 15 july 45 days n haven’t received my refund yet.
My booking no. Jps6npz7g
Soo look into this matter asap.

I have not yet received my refund from zoomcar for the booking completed on june 26. And customer support is also not responding. I have had the worst experience on refund and customer response from zoomcar.

My ride with zoomcar booking id jps6nykg3 was completed 45 days ago on june/5/2020 and still the refund is pending. I have raised multiple complaints but past 1 week no is responding to me complaints. Need urgent action on this.

I have cancelled my 2 bookings and which i have paid 30k (Approx). I cancelled one of my booking in the month of march and other in the month of june. Till now i have not received refund from the zoom car. I have paid through credit card while booking and the bank is charging interest and late payment charges for non-payment. My cibil score also affecting.

Booking ids:
1. Jps6n1gww,
2. Jps6n1u20

Pls try to close this asap

Thanks,
Satish.

I made a booking on jun 8th 2020, i didn’t receive my refund till now! Its been more than 30 days, i noticed that zoomcar ivrs call for support related any complaints has been suspended! I’m unable to connect to customer care! I need my refund within 24hrs

Booking Id: JPS6NPKR5

I booked a vehicle on 16th june, i had faced several issues after booking to starting the journey, car was cancelled and replaced multiple times. At the start of journey the car was not clean nor sanitized as promised, i still have the pictures with me and i had already notified of that issue back then. Now my fuel bill refund is not been made and its like a months time you have been continuously giving me excuses. Everytime i speak with the customer care executive they say next week and today also i got hear the same next week it will done excuse. I have had my patience and can't take this anymore. I can't keep following up with you guys weekly for the payment, it's like you make me beg for my money. Very disappointed and will never use the service again. Posting this on social media because people who are trying to book be aware of this and only book a zoomcar if you're ready face such situation after service.

This is my booking id # jps6nytf9.

I haven't received my refund, its been more than 40 days. As per you policy i need to get refund max by 15 days.

Respected Sir/Madam,
I had availed car Zoomcar services from Trivandrum during the below mentioned period. And I have Rs 16.638 pending refund from the company which I have not recived even after more than 30 days of availing the services.
Even after repeated emails the company has not responded back nor refunded the money.

Booking details:
1. Booking ID : JPS6NY3R6 -Date : 09/06/2020- Rs.4714 Refund pending
2. Booking ID :JPS6NYURI - Date : 06/06/2020- Rs.10925 Refund pending
3. Booking ID :JPS6NYAR7 -Date : 03/06/2020- Rs.999 Refund pending

Attached screenshot of the booking evidence.

Note: There is no proper way to contact the company and the customer care numbers dont lead us to talk to anyone in the company leaving the customers helpless.

Kindly help in getting back the refund.
Thanks

Zoom car polices are good enough and services are up to the mark. We (me my family and friends) are using their services from long back.
This is first time we are facing a issue with zoom car customer care where they are not responding back on the requests / complaints raised through there application multiple times.
We have cancelled a booking with zoom car due to COVID 19 pandemic situation and with this the entire travel plan was cancelled including flights and all stuff.
This booking was cancelled somewhere in April 2020, but my refund amount is still not initiated by zoom car. I have tried to request zoom car team multiple times through there application but their is no any response from them. There applications not shows any summary of requests / complaints done by the customer.
Also there is no method to telephonically connect with them as there customer care number doesn't have option for that [protected].

My booking ID : JPS6NUN2C {Booking tariff 326 Hours / 1630Kms)
Pick up was scheduled for 26th April 2020 7:00am from Chandigarh and vehicle drop on 9th May 2020 Chandigarh.
Booking Charges INR 14, 201
Cancellation charges : INR 200
Net refund amount pending with ZOOM Car INR 14, 001

Still I request zoom car team to connect back with me and please proceed my refund amount ASAP.
Also request Zoom car team to add a feature in application where customer can see the status of their requests / complaints raised to your good office.

Thanks and Regards

I booked my trip on may and i cancelled it due to some unavoidable reasons, zoomcar agents promised me to refund my amount within 5-7 days as per their policy, but i haven't received my amount till now, it's been more than two months now, very very poor customer service, we are not able to reach them

To whom so ever it concerned
This is dr sreekanth. I booked car from mangaluru to bangalore on 3rd june 2020. I drove the car safely and reached bangalore without any temperament and gave the vechicle. Booking i'd is jps6nyeh1total cost of booking excluding fuel is rs 2169 and i paid rs 6344 which includes fare and caution deposit. Now they had to refund me rs 4175 which is not been refunded till date i. E 13 july almost 40 days. I dialled customer care so many times but no response. I personally felt very bad. Please refund me the earliest. My contact no [protected] and mail id is [protected]@gmail.com.

I start the trip june2 and end the trip june 4 still i am not getting the refund amount