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Zoomcar Complaints & Reviews

www.zoomcar.com

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Updated: Nov 7, 2025

Complaints 5722

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2594

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3128

Good! Zoomcar values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Zoomcar step up their efforts to fully resolve all complaints 👍

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Zoomcar reviews & complaints page 137

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Dear sir,
With reference to my booking id jps6noxql in zoomcar. I have cancelled this booking on 31st march 2020 but the refund against this cancellation is in pending so far. I have raised the query regarding my refund so many times but there is no response from zoomcar even after multiple attempts. Zoom car holding my refund amount for more than three months without any valid reason and zoom car is not responding to customer also. How should i take this approach? For this delay, zoom car have no valid reason even as per zoom car policies and government guidelines during lockdown. Tamilnadu government already gave permission to run the company with at least 33 % of total employees. I want register a complaint against zoomcar, chennai. Please clarification from your side to take up this issue in legal way.
Thanking you

With regards, r. Periyasamy

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Periyasamy,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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I have cancelled few zoom car bookings and still amount not refunded back. As per there policy they hve to refund within 15 days. Now more than 45 days over but still refund not initiated. Customer care person also not responding properly regarding refund. They will say next week next week. Till now am not received any mail communication or sms or cal from zoom team regarding delay in refund status. Pls take appropriate actions against them.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Venkatesh,

Greetings!

We understand your disappointment here. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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I have booked car from zoomcar 3 times. All three times they don't get or give the car at final moment and give some lame excuse.

When I call the customer service they mostly talk like a goon with rude attitude. After a fight they will give resolution to drop an email or that they will arrange amln callback but response will not come.

I want the refund ASAP. And I want the refund of supermiler subscription which I paid and it not yet started, because I can't be using their service. It's clear these guys are looting money and not proving fair service

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Devendran,

Greetings!

Please accept our apologies as you have not received the refund. Kindly share the booking ID for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

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My Zoom Car Booking was cancelled by Zoom Car itself because of the last minute unavailability of the car that I asked for. This Booking was on 1st June 2020. I have not received the refund of Rs 3, 500 and is pending since then.When I called the customer care on last week of June, the representative said there was some issue with the system for refund and all the refunds would be processed by end of June. Now its mind July and I have not received any refund. There is no response to my emails and calls.

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Ganesh,

Greetings!

We are sorry to know that you have not received the refund. Please share the booking ID for us to have a check and share the refund status.

Regards,
Appachu
Zoomcar

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G

Ganesh Kumar Shenoy

Aug 24, 2020

JPS6NYMB4 this is the booking ID

Ganesh Kumar Shenoy's [Complaint's author] reply, Aug 24, 2020

JPS6NYMB4 this is the booking ID

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Cancelled zoom car bookings(JPS6N1R1S,
JPS6N1MC4, JPS6N1UME) in May 2020. Till now (July 2020) I haven't received the refunds.
Worst customer care process.

Aug 11, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

We understand your disappointment here. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Booking ID: JPS6NYHEM
I haven't received my refund yet.. it's been 45 days. Since 30 days, Everyday I am trying to reach the Zoomcar customer care. There is no option to rise the complaint. How can we trust this brand for new bookings or subscriptions. Very disappointed....

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Booking id : jps6npqi5.
Refund amount : 2863
Date of trip-end: 13 jun 2020.

Now a days, zoom car receiving many refund related complaints. Unfortunately i'm one of them. My refund amount is not initiated. Have followed up with zoom car so many times, every time they provide a false tentative date and not processing the amount.

To zoom car:
Hey zoom car, i'm sorry for registering this complaint. You have helped me lot before, i'm really don't want to register this complaint. I can understand, in this pandemic there is shortage of funds. But i have waited so long, and your customer support is not reachable, so i have no option else.

Request you to process my refund. Kindly help me consumer complaints.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Bala,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Address: Bangalore

Website: www.zoomcar.com

Booking id: jps6n1gcs,
It's almost 3months, not even heard anything from the customer care, sent many emails. It's not a less amount of money 14, 400. I paid with my credit card, now i can't able to pay them, they are charging interest. I'm really not sure why they are playing stupid little games on customers

+1 photos

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Address: bangalore

Website: www.zoomcar.com

Booking id: jps6n1gcs, it's almost 3months, not even heard anything from the customer care, sent many emails. It's not a less amount of money 14, 400. I paid with my credit card, now i can't able to pay them, they are charging interest. I'm really not sure why they are playing stupid little games on customers

Aug 10, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Krishnaavril,

Greetings!

We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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Address: Pune

Hi,
I have spoken to zoomcar representatives many times, and everytime i am getting different answer that, you will get the refund in two weeks, you will get refund in 48 hrs etc. Once they said you will recieve a link and after filling your account information you will be given refund instantly, but nothing has happened.
It's been more than 2 months now and i am fed of service, zoomcar has given me.

I spoken to mr. Pasha who has adviced me that i will get a refund within two weeks. And also adviced me to email you to get the written confirmation of it.

I did write a email and i did not get any response.

They are conning their loyal customers and i don't think i will be using their services ever again.

Total amount of rs. 8868 is pending.
Please refund it back.

My booking id are.

Jps6npua7

Jps6n1hfw

Thanks,
Gaurav

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Gaurav,

Greetings!

Please accept our apologies for the delay caused in processing the refund. We are working on initiating the refund, we will ensure it is done soon and notify you once the refund is processed.

Regards,
Appachu
Zoomcar

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Address: rajajinagar Bangalore

I have booked zoom car on 26th jun for two days on returned my car on 28 jun. Refund should have been happened after 15 days. But till today no refund is happened. When i call customer care then they are simply bluffing me saying it will happen verysoon. My booking id jps6n5k8f

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Vasanth,

Greetings!

We are sorry for the delay caused in processing the refund. Upon checking, we see that the refund is already processed to the source account on 24/07/20.

Regards,
Appachu
Zoomcar

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I had completed my booking on 2nd june and had been promised that the refund would be initiated within 15 days but its been over a month that they refund is not initiated. The zoomcar support people keeping extending the dates but nothing happened yet.

The reference id is : jps6nyzec
Arinjay

Zoomcar customer support has been notified about the posted complaint.

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Website: Zoomcar

I had a booking for a car on 10 june 2020 booked through Zoomcar India. It's been more than one month now as on 17 July 2020 that I haven't received my refund back. I've tried to call their helpline multiple times only to be kept in line. I've also written about 10 e-mails to them but didn't get any answer back. I'm really disappointed in their services and would advice all the readers never to avail their services. I think filing a legal complaint against them is the only option left.

Aug 12, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Lucifer,

Greetings!

Please accept our apologies for the delay caused in processing the refund. Kindly share the booking ID for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

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Address: India

Zoomcar swiftly accepted my booking for a car back in May. I cancelled the booking for personal reasons the very next day (31st of May) and after a penalty fee of ₹800 which was deducted, I was promised the balance would be refunded in 24-48 hours. It has been 48 DAYS and there is still no sign of refund. Company is not responding or calling back

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Website: zoomcar.com

Refund of my cancelled booking is pending since 27may2020. Full refund amount shows up under refund processing page of zoomcar but its not taking any step further. I called and wrote mails to zoomcar many times. But every time I received same reply, " you would get refund within a week, sorry for delay due to covid-19 situation. "
Its been almost 2 months. Now my call doesn't connect, my mails aren't replied; may be they have blocked my number. This is not just a refund issue but mental harassment.
Zoomcar is running scams on different fronts. Zoomcar is the worst!!

+1 photos

Aug 10, 2020

Complaint marked as Resolved

I didn't receive any mail or call feom zoomcar, regarding my complaint. I got my refund directly into my bank account after long time waiting of 2months. I think consumercomplaints.In helped .Thank you for your help.

Zoomcar customer support has been notified about the posted complaint.

Jul 17, 2020

Updated by Vjd7 Booking id JPS6NYK0H

Jul 29, 2020

Updated by Vjd7 No update yet. Not a single courtesy call or message regarding delay in refund.

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Address: Zoomcar, mumbai, Maharashtra.

Website: www.zoomcar.com

I had booked a zoomcar on 8th june and had paid the deposit of 2000 rs, which was supposed to be refunded back to me in 7-10 business days. It's July 17 today, and after tonnes of complaints, requests to get a call back from the customer service I haven't yet recieved my money. Nor a call from the customer executives. Their policy states that they would give back my refund max by 10-15 days yet I've been calling everyday and registering complaints to get my refund back. Yet no mail/ message or a call have I received from zoomcar! I request you to take action against them and Please give me money and justice.

+2 photos

Aug 14, 2021

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Komal,

Greetings!

We definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are already working on initiating the refund and the amount will hit your account at the earliest.

Regards,
Appachu
Zoomcar

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I have many refunds pending from zoomcar. Its been so long and when ever I call their customer support, they always say 2 more weeks to resolve a technical refund issue. I am not sure what is the technical issue which is taking months for them to resolve. Mean while my money is stuck with them for very long time.

The orders and refund amounts are as follows

JPS6NYUD2 - Rs. 14523
JPS6NYU2B - Rs. 19040
JPS6NYUE7 - Rs. 2231
JPS6NYU4Q - Rs. 18001
JPS6NYUSY - Rs. 13203
JPS6NYUEZ - Rs. 1499

+6 photos

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello User,

Greetings!

Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund for the remaining bookings will be processed at the earliest. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Sep 12, 2020

Updated by [email protected] Hi Appachu,

You guys have already taken more than 90 days. Please tell me how long does these unforeseen situations can exists and on what basis are you guys holding the customer money for this long. You guys simply holding my money without providing any service(as it is a cancelled booking for which you promised instand refunds) for this long. What kind of a company is ZoomCar ?

Your support team is pathetic. When ever we call, they say only one thing. Sir, we regret your inconvenice, please wait for one week for the refunds to get processed.

If someone takes your money with the promise that they will give it back and when the time comes, if they give silly reasons and avoid the payment.. what should we call them ?

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I have booked a zoom car one month ago on the 15th of june 2020 and since then i am continuously trying to connect with the company but not getting proper response.
Most of the time nobody responds to customer care no. Which i have almost tried several times.
My booking id:jps6np1r9
Booking date: 15 june 2020

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Prakhar,

Greetings!

We are sorry for the delay caused in processing the refund. Kindly share the booking ID, we will check the refund status and do the needful.

Regards,
Appachu
Zoomcar

Aug 26, 2020

Updated by 07Prakhar Please note down the booking id for your reference
Booking ID: JPS6NP1R9

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07Prakhar

Aug 26, 2020

Please note down the booking id for your reference.
:Booking ID: JPS6NP1R9

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Its been one month and my refund amount is not yet credited. I tried many times to reach out customer support but i am unable to reach. Worst customer support and overall experience is bad.

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I have booked 2 vechicles and subsciption from zoomcar which did not work out. I have raised request for refunds for the cancelled bookings. I have not received my refunds for all the 3 bookings which were cancelled.
I have tried contacting their customer service, emails, connecting through twitter/facebook but all in vain. They have a standard response that we have some issue on our end. This has been the same issue for 1.5 months. They are deliberately stalling the refunds.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Zoomcar Customer Care's response Hello Sushrut,

Greetings!

Please accept our apologies as you have not received the refund. Kindly share the email ID/contact number for us to check the refund status and revert.

Regards,
Appachu
Zoomcar

Aug 24, 2020

Updated by Sushrut Rathi 1992 Email id: [protected]@gmail.com

2 Booking for zoomcar and a cancelled ZAP sub subscription

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