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Updated: Feb 11, 2026
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Zoomcar reviews & complaints page 137

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V
Vbk Bharadwaz
Jul 20, 2020
Resolved
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I had a cancelled my Zoom car subscription on 9 th June, Zoom car people has promised me my total refund of Rs.26, 886, would be transferred within 15 days, But it is been close to 40 days but there is no luck on the refund. I had followed up with them on multiple channels but didnt get the proper reply or the expected date of refund, This has made me anxious a lot.

Please find the attached images of the mail communication.
Sep 23, 2020
Complaint marked as Resolved 
This has been resolved
Zoomcar customer support has been notified about the posted complaint.
Jul 27, 2020
Updated by Vbk Bharadwaz They havent even contacted me on this. Its been. a week I posted this.
Aug 02, 2020
Updated by Vbk Bharadwaz Hello, how long would it take to respond on this ?
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    V
    varun diwan
    from Bengaluru, Karnataka
    Jul 20, 2020
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    Booking id : jps6n5ifq

    Its been more than 20 days and i have not received the refund amount.
    Extremely disappointed with poor service and the negligence shown by zoom car.

    I demand my complete refund to be made asap.

    Varun diwan
    Zoomcar customer support has been notified about the posted complaint.
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      P
      prachi chopra
      Jul 20, 2020
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      I have still not received the refund for the security deposit i paid which i was supposed to get within a week. Its been more than a week i booked the car on 11th july 2020.. Booking id jps6nscy8.
      I am not able to contact customer care as well and have raised an issue 4-5 times but there is no response from there end.
      I didnot expect such pathetic service from a conpany like yours.
      Do let me know when my refund will be processed.
      Zoomcar customer support has been notified about the posted complaint.
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        M
        [email protected]
        Jul 20, 2020
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        Address: Bangalore

        Booking id - jps6nkjtg

        Cancelled on - 30th may 08:16 am
        Total refund - 19655/-

        Its been 45 days since i canceled the booking and there is no update from the team about my refund.
        Zoomcar customer support has been notified about the posted complaint.
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          I
          Izahaq
          Jul 20, 2020
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          Address: 7th Floor, Tower-B, Diamond District, 150, HAL Airport Road, Kodihalli, Bangalore – 560008

          Hi Team,
          I had a booking with Zoomcar on May 28th, 2020. with Booking ID: JPS6NYQQ6. I have paid a security deposit of amount Rs3000 which will be refunded after the ride. But till now I haven't received any refund it almost 2 months please help in resolving this issue asap.

          Thanks,
          Izahaq.
          ph-[protected]
          Zoomcar customer support has been notified about the posted complaint.
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            J
            John Deep
            Jul 20, 2020
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            I made a booking in june and successfully completed the booking as well. A refund of 2999 is yet to be deposited back to my account! It has been 50 days. Worst response to customers and no customer care calls. The company still goes on and makes more offers and bookings trying to fraud the rest of their customers, who are unaware of this scam!
            Zoomcar customer support has been notified about the posted complaint.
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              H
              HARSHDU75618873
              Jul 19, 2020
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              Hi, it's been more than 4 months i have cancelled my ride and not received the pending refund amount. Even mailed you guys for so many times but you guys are behaving like frauds. Please refund my amount right now or else i will have no option. My booking id is jps6n3317. Please look into the matter soon and reply.
              Zoomcar customer support has been notified about the posted complaint.
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                B
                Blossom Dmello
                Jul 19, 2020
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                Booking id: jps6nyqs3
                I had booked zoom car and completed my journey on june1 2020.
                But till now i, e. July19 2020, i have not received my refund of rs.3909. I kept calling them multiple times, they kept telling to give them 2 weeks times.
                Even an email thread was going on refund, but now they r neither calling nor responding to the email with appropriate content.
                This is my first time experience with zoom car.
                I request you to take an action so that i could get my refund
                Zoomcar customer support has been notified about the posted complaint.
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                  B
                  Blossom Dmello
                  Jul 19, 2020
                  Resolved
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                  Resolved

                  I had booked zoom car and completed my journey on june1 2020.
                  But till now I, e. july19 2020, I have not received my refund of rs.3909. I kept calling them multiple times, they kept telling to give them 2 weeks times.
                  Even an email thread was going on refund, but now they r neither calling nor responding to the email with appropriate content.
                  This is my first time experience with zoom car.
                  I request you to take an action so that I could get my refund
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  Zoomcar customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 11, 2020
                  Zoomcar Customer Care's response                   Hello User,

                  Greetings!

                  We are sorry for the delay caused in processing the refund. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

                  Regards,
                  Appachu
                  Zoomcar
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                    T
                    Truthneverfails
                    from Hyderabad, Telangana
                    Jul 19, 2020
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                    Address: Bangalore

                    Booking cancelled : jps6nksp0 & jps6no3tf -

                    Due to lockdown, i cancelled the above booking in may 2020, till date zoomcar has not refunded the amount, i have send six emails regarding this matter and they just keep replying that they are working on refunding the amount.

                    Since, i am unemployed, the amount is precious for me.

                    Hence i request you to kindly do the needful to get my refund as early as possible.

                    Thanks & regards

                    P g dcurz
                    Zoomcar customer support has been notified about the posted complaint.
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                      S
                      Sairanganath
                      Jul 19, 2020
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                      Address: 51/5, Near pattanagere School, Raja Rajeshwari Nagar, Bangalore - 560098

                      For an emergency purpose, i have booked car for period from 13 to 17 during may 2020, paid an amount of rs.5120/- on my credit card and the same is not served. Hence, cancelled.

                      Again booked for 13 to 18 during may 2020, paid an amount of rs.7576/- on again my credit for my emergency which is not fulfilled. Hence, again cancelled.

                      I have called regarding refunds of said amount more than 50 times. All other service providers giving refund with 2 to 3 days correctly upto the satisfaction of customers.

                      I am deeply regretted with your services and procedures. Kindly refund my money along with interest since you didnot serve me on time and it is almost more than 70 days.
                      Zoomcar customer support has been notified about the posted complaint.
                      Jul 19, 2020
                      Updated by Sairanganath                       For an emergency purpose, I have booked car for period from 13 to 17 during May 2020, paid an amount of Rs.5120/- on my Credit card and the same is not served. Hence, cancelled.

                      Again booked for 13 to 18 during May 2020, paid an amount of Rs.7576/- on again my credit for my emergency which is not fulfilled. Hence, again cancelled.

                      I have called regarding refunds of said amount more than 50 times. All other service providers giving refund with 2 to 3 days correctly upto the satisfaction of customers.

                      I am deeply regretted with your services and procedures. Kindly refund my money along with interest since you didnot serve me on time and it is almost more than 70 days.

                      Yours deeply regretted customer,
                      Ranganath MS,
                      [protected].

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                        A
                        Ajay Kharb
                        Jul 19, 2020
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                        Hi,

                        My refund of rs. 1832 is pending since march 8, 2020. Despite sending multiple mails and calls still haven't recieved my refund.

                        Booking id: jps6nhkgt
                        Zoomcar customer support has been notified about the posted complaint.
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                          R
                          R.periyasamy. samy
                          Jul 19, 2020
                          Resolved
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                          Resolved

                          Dear sir,
                          With reference to my booking id jps6noxql in zoomcar. I have cancelled this booking on 31st march 2020 but the refund against this cancellation is in pending so far. I have raised the query regarding my refund so many times but there is no response from zoomcar even after multiple attempts. Zoom car holding my refund amount for more than three months without any valid reason and zoom car is not responding to customer also. How should i take this approach? For this delay, zoom car have no valid reason even as per zoom car policies and government guidelines during lockdown. Tamilnadu government already gave permission to run the company with at least 33 % of total employees. I want register a complaint against zoomcar, chennai. Please clarification from your side to take up this issue in legal way.
                          Thanking you

                          With regards, r. Periyasamy
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          Zoomcar customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 22, 2020
                          Zoomcar Customer Care's response                           Hello Periyasamy,

                          Greetings!

                          We are sorry for the delay caused in processing the refund. We are already working on processing the refund, we will check the refund status and notify you once the refund is processed.

                          Regards,
                          Appachu
                          Zoomcar
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                            V
                            venkatesh.mg16
                            Jul 18, 2020
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                            Resolved

                            I have cancelled few zoom car bookings and still amount not refunded back. As per there policy they hve to refund within 15 days. Now more than 45 days over but still refund not initiated. Customer care person also not responding properly regarding refund. They will say next week next week. Till now am not received any mail communication or sms or cal from zoom team regarding delay in refund status. Pls take appropriate actions against them.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Zoomcar customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 22, 2020
                            Zoomcar Customer Care's response                             Hello Venkatesh,

                            Greetings!

                            We understand your disappointment here. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

                            Regards,
                            Appachu
                            Zoomcar
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                              D
                              Devendran C
                              from Mumbai, Maharashtra
                              Jul 18, 2020
                              Resolved
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                              Resolved

                              I have booked car from zoomcar 3 times. All three times they don't get or give the car at final moment and give some lame excuse.

                              When I call the customer service they mostly talk like a goon with rude attitude. After a fight they will give resolution to drop an email or that they will arrange amln callback but response will not come.

                              I want the refund ASAP. And I want the refund of supermiler subscription which I paid and it not yet started, because I can't be using their service. It's clear these guys are looting money and not proving fair service
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Zoomcar customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 22, 2020
                              Zoomcar Customer Care's response                               Hello Devendran,

                              Greetings!

                              Please accept our apologies as you have not received the refund. Kindly share the booking ID for us to check the refund status and revert.

                              Regards,
                              Appachu
                              Zoomcar
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                                G
                                Ganesh Kumar Shenoy
                                Jul 18, 2020
                                Resolved
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                                Resolved

                                My Zoom Car Booking was cancelled by Zoom Car itself because of the last minute unavailability of the car that I asked for. This Booking was on 1st June 2020. I have not received the refund of Rs 3, 500 and is pending since then.When I called the customer care on last week of June, the representative said there was some issue with the system for refund and all the refunds would be processed by end of June. Now its mind July and I have not received any refund. There is no response to my emails and calls.
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Zoomcar customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 22, 2020
                                Zoomcar Customer Care's response                                 Hello Ganesh,

                                Greetings!

                                We are sorry to know that you have not received the refund. Please share the booking ID for us to have a check and share the refund status.

                                Regards,
                                Appachu
                                Zoomcar
                                View replies
                                JPS6NYMB4 this is the booking ID
                                Reply
                                Ganesh Kumar Shenoy's [Complaint's author] reply, Aug 24, 2020
                                JPS6NYMB4 this is the booking ID
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                                  N
                                  np92
                                  Jul 18, 2020
                                  Resolved
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                                  Resolved

                                  Cancelled zoom car bookings(JPS6N1R1S,
                                  JPS6N1MC4, JPS6N1UME) in May 2020. Till now (July 2020) I haven't received the refunds.
                                  Worst customer care process.
                                  Aug 11, 2021
                                  Complaint marked as Resolved 
                                  Zoomcar customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 22, 2020
                                  Zoomcar Customer Care's response                                   Hello User,

                                  Greetings!

                                  We understand your disappointment here. Rest assured, we are already working on initiating the refund and the amount will hit your account at the earliest. We request your patience in the interim.

                                  Regards,
                                  Appachu
                                  Zoomcar
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                                    D
                                    Durga G
                                    Jul 18, 2020
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                                    Zoomcar customer care

                                    Booking ID: JPS6NYHEM
                                    I haven't received my refund yet.. it's been 45 days. Since 30 days, Everyday I am trying to reach the Zoomcar customer care. There is no option to rise the complaint. How can we trust this brand for new bookings or subscriptions. Very disappointed....
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                                    M
                                    Mano Bala
                                    Jul 18, 2020
                                    Resolved
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                                    Resolved

                                    Booking id : jps6npqi5.
                                    Refund amount : 2863
                                    Date of trip-end: 13 jun 2020.

                                    Now a days, zoom car receiving many refund related complaints. Unfortunately i'm one of them. My refund amount is not initiated. Have followed up with zoom car so many times, every time they provide a false tentative date and not processing the amount.

                                    To zoom car:
                                    Hey zoom car, i'm sorry for registering this complaint. You have helped me lot before, i'm really don't want to register this complaint. I can understand, in this pandemic there is shortage of funds. But i have waited so long, and your customer support is not reachable, so i have no option else.

                                    Request you to process my refund. Kindly help me consumer complaints.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Zoomcar customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 22, 2020
                                    Zoomcar Customer Care's response                                     Hello Bala,

                                    Greetings!

                                    Due to certain unforeseen situations, we are unable to process the refund for the booking as of now. However, we are already working on this and the refund will be processed at the earliest. We request your patience in the interim.

                                    Regards,
                                    Appachu
                                    Zoomcar
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                                      K
                                      Krishnaavril
                                      Jul 18, 2020
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                                      Address: Bangalore
                                      Website: www.zoomcar.com

                                      Booking id: jps6n1gcs,
                                      It's almost 3months, not even heard anything from the customer care, sent many emails. It's not a less amount of money 14, 400. I paid with my credit card, now i can't able to pay them, they are charging interest. I'm really not sure why they are playing stupid little games on customers
                                      Zoomcar customer support has been notified about the posted complaint.
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