Zoomcar Complaints & Reviews

I've to attend a marriage of my friend in chandigarh so i booked a zoomcar xuv500 and along with me 5 more people were going in that car. I made the booking 24hrs in advance. Payment made, got the booking id and everything was fine. Then i opened zoom app to check booking status but it wasn't opening so i contacted customer care, the only option showed to contact them was email and i did that but since i didn't have much time to wait for the reply i googled their number and called them.
Call connected they asked to elaborate the issue, i did then they told me that even they are not able to open the booking id due to some technical issue so asked me to try after some time.
I waited 2 hours but same issue. Again called them elaborated everything and they said they raised a complaint and asked me to wait 30 mins for a callback from team. Waited 1 hour no callback. Again called them explained them, was told same thing to wait. This kept on repeating 5 times but no callback.
At last received a callback from someone from any personal number who asked me to send documents over email satish. [protected]@zoomcar.com, i did that and called him back after 30 mins, he did not pick. Called 10 times no answer.
From only few hours left from booking start time and have spoken to customer care around 20 times and everytime been told to wait for callback but no one calls and customer care team says that they can't do anything else.
Now its one hour past the booking start time. Me along with 5 other people are ready and our bags packed waiting for the car like fools and no idea what's gonna happen next. Zoomcar left us with no option apart from waiting for an indefinite time helplessly. Their service is bizarre and customer service is absolutely joke.
They have taken the payment and not ready to refund it so that i could make different arrangements.
This whole experience is so exhausting and terrible. Someone please take some action against them.

Refund f
Refund for my booking cancellation is pending for more than a month now. I cancelled my booking on 1st july 2020. I have done several follow ups

I have booked a car from zoom car the trip is completed 23jul 2020. It's 15 days over and i still have not received any refund or call from customer care. I have raised a issue in the app multiple times but no response

My refund hasn't been initiated for my completed booking no jps6ny3bl.
It's now been over 2 months and no refund has been initiated even after numerous reminders and customer care calls.

The booking end date was 5th june, 2020 and yet it still shows as upcoming trips on the zoomcar app.

They have stopped responding to customer care calls now and had only been giving the excuse of covid19 hampering their operations.

While they were extremely prompt in taking the deposit, it's been apparently very tough on them to process my refund for the deposit.

My refund hasn't been initiated for my completed booking no jps6ny3bl.
It's now been over 2 months and no refund has been initiated even after numerous reminders and customer care calls.

The booking was completed on 5th june, 2020 and yet it still shows as upcoming trips on the zoomcar app.

They have stopped responding to customer care calls now and had only been giving the excuse of covid19 hampering their operations.

While they were extremely prompt in taking the deposit and to take back their car, it's been apparently very tough on them to process my refund for the deposit.

Hired car from zoom car on 7.7.2020 used it and handed it over today is 7.8.2020 still security deposit amount + fuel expense not been refunded back as per policy its only 15 days but its 30 days old case,

No support / no email access / no help desk nos to reach people

But i[censored] book a car team will immediately call you and assist you
Exactly opposite when you seek refund of security deposit

I booked the car in zoom car on 29-may-2020. But for some reason i canceled the booking. But to this day my money has not been refunded. Customer care did not respond. The e-mails were not responded to. I have not had a job since february. I struggled a lot for money during this lock down time. Even at such a time my money was not refunded to me by the zoom. I am sending you a screenshot. Please find the screen shot.

My name is devarsh bhatt. I booked zoomcar on 17 june 2020 in jaipur. Trip was going to start from 9:30 pm till 1:30 am.
I was with my female friend, and pick up location was gold soul grand mall basement. Paid successfully 6131 total amount and they sent me mail that you successfully booked the ride. I submitted the relevant documents 1 hour before booking. We went there around 9:00pm. Their employee was there, he told us that documents is being verified, it took 2.5 hours and no one picked up our call from zoom car till that. Later they said that we are doing something and will give you 1 hour extra. Finally one of their employee contacted and said there is a hole in your driving license so we can't not permit you. I said you haven't mentioned such things in your policies and even high court did that and gave me back my license and it's valid up to 3 holes. But they denied. Finally they rejected our trip the next day midnight on 18 june. I was with my female friend there, place was basement, very much risky, and we had to attend something very urgent. That time jaipur was completely locked down, no help was there. It was such a mental torture, and kind of harrassment from the company. We booked the cab somehow and returned. On their trust we went there by can, paid 500 rs for going and coming extra. It was physically and mentally torture. They said you will get your refund back within 15 days, it's been 2.5 months, i contacted them a lot. Still i haven't received the refund. I've cheated with this zoom car company. They tortured me and holding my money. Pls help me out.

Hi. Its been over 2 months. I didnt recieved the amount of 4689rs.
I am sending you the booking id. Please process asap.

Booking id - jps6nplzn

I made a booking with zoom car in may 2020, but my refund is still pending 5998 rupee of 2 booking, this is fraud now goes 4 month when my problem solve, that's why i'm complaints to zoom car india

I cancelled my trip (Jps6n59eo) on 10th of july, for which refund of inr 3368 is pending. As per zoom car policy the refund is initiated after 15 working days (Which has been updated to 30 days recently), but it's been more than 4 weeks now and i haven't received any refund. Going through their social media feed i came to know that refunds if thousands of customers are stuck for months now.

https://www.thenewsminute.com/article/zoomcar-flooded-complaints-over-pending-re...⇄

https://inc42.com/buzz/customer-money-stuck-in-refunds-but-zoomcar-ceo-unaware/

https://www.change.org/p/zoomcar-initiate-immediate-refund-of-zoomcar-cancellati...⇄

My deposit and canceled car refund is pending for 6 months and no response from customer service
Booking id : jps6npktp

I booked for figo with booking id JPS6N1865, due to some problem i cancelled that booking on 15th july but till date no refund amount is credited in my account, it almost 3 week, please look in this matter as soon as possible.

I have booked a Volkswagen Polo for 1 month subscription and received the delivery of car on 9th June after paying deposit amount of 4999/- and monthly charges of 21, 615/- . I have used the car for a month and returned it in the same condition on 10th July as per their policy but it has been almost a month now but I have not received my deposit refund of 4999/- which they are supposed to transfer within 15 days as per their policy.

Booking id jps6nkiah. Refund not received it had been a month.

I have not received refund for my three cancelled bookings. Two hourly rentals and one monthly subscription.

1. Jps6n10ze : inr[protected] may)
2. Jps6n1552 ; inr[protected] may)
3. Zap subscribe (For same email id) : inr 22918 (Paid on 5th may)

Total amount : inr 40, 404

I m booking a zoomcar at 25 june and company's tnc is 15 to 20 days but 2 months is complate and refund is not credited in my account

I book zoomcar on 22nd March and I returned 23rd march but still refund amount I have not received it is showing zoomcar application I complaint so many times no reply from zoom team

I made 2 bookings on 25th & 27th june there was a security deposit amount of inr 5019/- for both the bookings, they told me that they will refund the amount in 5 to 15 days but i'am yet to receive my security deposit.

I tried to attach the image related to booking details but unable to attach the file.
So i'll share the details here
25th june booking id jps6n5iw7 amt rs.2999/-
Security deposit not reimbursed.
27th june booking id jps6n5zpy amt rs.2020/- security deposit not reimbursed

I've been trying to call zoom tram from last 2 months. Initially they use to respond saying that there has been some technical issue with their servers but now they are not even reachable. That is the reason i would like to take help from this platform..

Kindly look into this and help me to get justice..

Thank you

I've contacted all the sources of getting my refund back since 1 month but i haven't got my query done... Help me out soon