Zoomcar Complaints & Reviews

My deposit and canceled car refund is pending for 6 months and no response from customer service
Booking id : jps6npktp

I booked for figo with booking id JPS6N1865, due to some problem i cancelled that booking on 15th july but till date no refund amount is credited in my account, it almost 3 week, please look in this matter as soon as possible.

I have booked a Volkswagen Polo for 1 month subscription and received the delivery of car on 9th June after paying deposit amount of 4999/- and monthly charges of 21, 615/- . I have used the car for a month and returned it in the same condition on 10th July as per their policy but it has been almost a month now but I have not received my deposit refund of 4999/- which they are supposed to transfer within 15 days as per their policy.

Booking id jps6nkiah. Refund not received it had been a month.

I have not received refund for my three cancelled bookings. Two hourly rentals and one monthly subscription.

1. Jps6n10ze : inr[protected] may)
2. Jps6n1552 ; inr[protected] may)
3. Zap subscribe (For same email id) : inr 22918 (Paid on 5th may)

Total amount : inr 40, 404

I m booking a zoomcar at 25 june and company's tnc is 15 to 20 days but 2 months is complate and refund is not credited in my account

I book zoomcar on 22nd March and I returned 23rd march but still refund amount I have not received it is showing zoomcar application I complaint so many times no reply from zoom team

I made 2 bookings on 25th & 27th june there was a security deposit amount of inr 5019/- for both the bookings, they told me that they will refund the amount in 5 to 15 days but i'am yet to receive my security deposit.

I tried to attach the image related to booking details but unable to attach the file.
So i'll share the details here
25th june booking id jps6n5iw7 amt rs.2999/-
Security deposit not reimbursed.
27th june booking id jps6n5zpy amt rs.2020/- security deposit not reimbursed

I've been trying to call zoom tram from last 2 months. Initially they use to respond saying that there has been some technical issue with their servers but now they are not even reachable. That is the reason i would like to take help from this platform..

Kindly look into this and help me to get justice..

Thank you

I've contacted all the sources of getting my refund back since 1 month but i haven't got my query done... Help me out soon

My license is linked to someone else's email id.in order to avoid any misuse of my license it is necessary to remove my license and other information linked to the email id or account

My booking corresponding to id: jps6nywdn, have been completed 2 months before on june 4th 2020. The refund amount of 2999 is still pending. I had called up zoomcar customer care few weeks before and the executive assured that i will get my refund in 24 hours, but never happened.

Afterwards i have been trying to reach out to zoomcar but none returns my calls (Despite the repeated message that the executive will reach out.)

I have also informed zoomcar to look into the issue via e mail for which i never got a reply.

My booking details : id : jps6nywdn
Car: hyundai creta
Pick up : 3rd june 2020, 7.30 am, near coimbatore airport
Scheduled drop : 04 june 2020, 6.00 pm, near chennai airport.
Completed on : 04 june 2020, 3.45 pm.

Requesting zoomcar to refund at the earliest.
Thank you

Dear sir/madam,

We made a zoom car booking on may 20th till may 22nd. As per zoom car norms the extra fuel amount must be refunded by the organization. The concern petrol bills are uploaded in the app.

I tried reaching the customer care many times but i was receiving a simple answer that the bill will be processed within a week. But till date its been two and half months i didn't receive any amount.

I kindly request the organization to look into pending refund status and solve it as soon as possible.

I have not received my refund of rs.5700 from zoomcar from the last 2 months.
Their customer care is busy the whole day, no response for emails.
They only respond to tweets.

There are thousands of customers who are facing the same issue.

I'm ready to take any kind of legal action against the firm (Zoomcar).

Dear sir/madam

Pl find the details below regarding refund from zoomcar and do the needful pl

[protected]@gmail.com

I made 2 bookings on 25th & 28th may.
On 25th may zoom tram cancelled my booking saying that car has been used for some emergency. They told that they will refund the amount.
On 28th may i made a booking and there was security deposit amount.. So i've yet to receive my security deposit and fuel reimbursement.

I tried to attach the image related to booking details but unable to attach the file.
So i'll share the details here
25th may booking id jps6nyigv amt rs.2637/- booking was cancelled by zoom team because of in availability of car.
28th may booking id jps6nyqme amt rs.4075/- security deposit and fuel reimbursement

I've been trying to call zoom tram from last 2 months. Initially they use to respond saying that there has been some technical issue with their servers but now they are not even reachable. That is the reason i would like to take help from this platform..

Kindly look into this and help me to get justice..

Thank u

Booking id: jps6npvlf
Refund amount 5822

Booked zoom car for 22 june, 2020 and there was a technical issue on their side and booking was not confirmed and received a message next day morning i received message for the booking which is automatically cancelled and refund will be processed. Since then i was waiting for a refund for a service which i happen to not use in first place because of their technical glitch.

I cancelled my booking on 28th july and the refund process has not been started yet. I have been contacting zoomcar about this. But they are too reluctant to reply.

I rented a car using Zoomcar on 15th July 2020, and a security deposit was taken at the time of booking. It has been more than 17 days till now and I still haven't received the refund of the deposit. I am owed about 2100 rupees. The car was also delivered late by an hour that day, and that unused hour is not even added in the refund. Zoomcar's customer care contact number is also not working now, and multiple emails sent to them have been in vain. The least they can do is acknowledge that message and address the problem. This is very wrong on their part. I hope they respond at least now.

Booking ID: JPS6NSLZU

I made a booking with zoomcar. Before booking, i asked zoomcar if preponing is allowed, and they told me yes. (Proof attached) but now when i want to prepone they are telling me no cars are available. However, on their booking page all cars are available for same date and time. On being inquired, they told me they have different fleets for bookings and rescheduling, so they can’t reschedule. (Proof attached). Now i tried with all the cars and none was available, so does their rescheduling fleet even exist if there are no cars in that fleet. I could cancel and rebook, but the rebooking price has tripled now. Could you please help me?

Hello,
I had taken a trip with ZoomCar on 1st July 2020. The concerning booking id -jps6n5usy. This is a business trip and my organization allows me to claim this as an expense. As per the organization policies, an expense should be claimed within 30 days of its occurrence. There is a refund of 1500 INR pending towards fuel from ZoomCar. Despite of many calls to the customer support, the refund was not processed in turn invoice is not generated. Without invoice I will not be able to claim the expense. ZoomCar escalation team told me that they cannot help me to generate before 3 weeks. So, I will loose money towards the expense. As per ZoomCar refund policy, the refund should be initiated within 30 days of the trip. However, its not the case with my trip. I want to take legal against ZoomCar as I am loosing the money I am supposed to get from my organisation due to their delay/inefficiency.

Best regards,
Naveen Chintala

I had booked the zoom car for my vacation in Mangalore but due to the pandemic I had to cancel the said booking. The cancellation is done in the month of April and i m still awaiting my refund. I have written a few times to the company but no response has come from them. Every time we call them they will tell you that they will refund in 5 to 10 days.
Order ID: JPS66EGI2