Zoomcar Complaints & Reviews

Hi all,

I have done booking on zoomcar with booking id # jps6nj3mi. I have cancelled the booking on 28th april. Also on the same day the status changed to "refund initiated". Almost 17days completed (Today 14th may), still no response from zoomcar.

We know everyone in covid situation and need of money. They would have updated proper reason for delay in refund. Their customer care number also not working. I have raised my concern through their contact us page and no response from them.

Today is my booking date and i cancelled 2 weeks before and still my refund not processed successfully.

Hi,
Zoomcar is scamming people by not returning their refund taking the excuse of lockdown.

For my booking jps6n1jfd, an amount of 43, 200 rupees has been pending for refund since 45 days and they keep saying once the lockdown is over we’ll do something.

Now in the situation of covid-19, such a huge amount on my credit card i’m having interest capitalised since 2 months and suffering from lack of money and resources.

This is fraud!!

I’ve to take the issue to police maybe for providing support and also on all platforms of social media.

I have taken this car and had uploaded fuel bill for 2187.5 + 150 rs for parking which i paid. The parking should have been paid by zoomcar representative since in the booking already paid for the airport convenience charges. Hence the refund should have been 2187.5+500+5000 (Refundable) = 7, 687.5

However zoomcar representative is coming up with silly explanation as below:

After reviewing your trip, we confirm that the estimated fuel cost is only rs.1873/-. Fuel bill can only be reimbursed as per estimate derived on the kilometers is driven by and the ideal kilometers which could have been covered on the available fuel.

Here the mileage of the vehicle is (Inclusive of ac usage and the traffic) is taken into consideration and moderately calculated on existing fuel cost/ liter.

I did not even use 60% of the kms & the fuel for which i had paid in the booking, yet they are not ready to refund the fuel bill

Dear zoomcar

Still am not received any refund amount from your kindly arrange and provide Asap

Regards
S. DAVID SOLOMON

Hi my vehicle is due for payment and the payment is due because the vehicle is not given downtime for missing documents which was reported during last booking. Now your executive has recovered the vehicle without resolving my querry

Hello,
I have subscribed 6 vehicles under zap program where in 2 vehicles (Ka03ag5587 and ka03af2450) comes under old agreement.

On april 13th 2020 i will receive mail stating that

Critical update regarding your car subscription!

Here i choose terminate subscription for all 6 vehicles however my registered number for all 6 vehicles does not exist now. However i have given my alternative number several times.

Somehow you people call my alternative number regarding payment of vehicle number ka03af5956 and ka03af4109

But you people unable to reach me for vehicles number ka03ag5589, ka03af2450 bcoz i supposed to receive a credit around 60k for these vehicle and without any intimation you people de register from zap platform.

So i want final calculation also it should not not effect my cibil. Mr idris ahamed called me 2 times and i informed the same he said he will get back to me end of the day with final payout both times but no response from him.

Hi sir,

My name is anuj kaniparampil your passenger i had booking made on 30th october 2019 for scorpio vehicle for rent for 2 days, i had made the payment through hdfc credit card and was also paid cash of 1200rs for excess km runs..

I have dispute for total amount of 1799rs...

1. Fuel refund not done rs 500rs i had attached the receipt of fuel on the next day ad also provided my icici bank account details... Given on my booking for refund..

2. I had made the booking from hdfc bank credit card for rent the card in which deposit amt was 2999. I had only received 1299rs rest amount was not refunded...

For this i had several conversation from the customer care desk and officers of car handover team no positive response really disappointed and ambrassed truly speaking this was service from your company really not excepted.. I heard zoomcar is one of the best rent car company but behind this many difficulties facing for refund.. Please take this email a serious note make me positive for your company so that i can recommend my realtives ad family members to service from. Your company..

Urgent action really appricated. Please given me prompt action officer...

With regards,
Anuj

I have cancelled my booking on Mar 21, 2020 and haven't received my refund till date. Every-time I call customer care, they tell refund is initiated now and it will take 5 to 15 days. It been 37 days that I cancelled the booking and still refund is not initiated, very dissatisfied with the service.
Booking ID: JPS6NJHPP
Booked for Date: April 4 to April 6
Car Model: Tata Tiago

I have made a booking on zoom car for a tata tiago on 5 th february 2020 at 8:00 pm near secundrabad railway station. While i was on my way to collect the car an executive from banglore called and informed that the car which you have booked is not available as the customer who took it was far away and he said he was sorry for the incident and offered me to pick either a baleno or an i20, as i was in hurry to move to a marriage i asked him about the nearest car availability and he said the baleno is 5 km far away from the location i said yes as i can understand the situation then i reached the location where the car is parked on a roadside where there are no other cars available and no one to submit the lock, then i called the customer care and they took almost 20 minutes to pick up the call, they instructed me to tell the pin and the unlocked the car, to my surprise i found the back seat of the car is missing and the interior is a full mess. I immediately called them and asked for a solution they said they have a baleno and they increased my time as i lost 2 hours on that empty road during night clueless. To my biggest surprise, there is no car available in the suggested location given on the app, then i tried calling them multiple times but he prompter kept on saying that due to some technical issues you cannot call to this number when i rechecked the app it showed me that my trip is finished and i need to pay an outstanding amount of around rs. 300/-. With that bad experience, i left home impatiently and i missed an important occasion. Then a day later i tried zoom car to share my horrible experience out of my minimum luck that day a customer care guy luckily picked up my call and i explained everything to him, he said sorry for the inconvenience we will refund your amount in 15-30 days and refund is initiated, its almost two months i kept on trying their customer care number and i felt helpless and filing my complaint here. Please help. I am attaching the screenshot. Please help me get my refund back.

Zoomcar has an car sharing platform where they provide cars for monthly rental for 6months 12months and 36months users who are in this zap subscription are suffering a lot zoomcar is asking us to pay the rental amount of their cars even in the covid 19 period every one os not getting enough salaries to lead their families.
Need help from your side
Thanks and regards,
Naveenkumar v
Naveenkumar. [protected]@gmail.com

Refund of Rs 8085 of the booking id JPS6NOLA1 is pensing from 30.03.2020.nobody is there to respond over mail to [protected]@zoomcar.com and customer care no [protected].

Kindly do the needful.

Zoomcar has an car sharing platform where they provide cars for monthly rental for 6months 12months and 36months users who are in this zap subscription are suffering a lot zoomcar is asking us to pay the rental amount of their cars even in the covid 19 period every one os not getting enough salaries to lead their families thousands o[censored]sers all over india is suffering from is issue
Need help from your side
Thanks and regards,
Vinay. ([protected]@gmail.com)

Hello,

Zoom car care has been continuously calling me since 2 days. They want me to check email for their updated terms and policies. For just that, they have been calling continuously. I have blocked the number, but still they are calling again and again.

Please look into the matter. I am sharing the number they are callinf from: [protected].

Thanks

I have cancelled my trip and they also stated that refund processed but after waiting for 16 days i am writing here. I have tried several times zoom car customer care but no reply from their side. Please help me what to do and how i will get my money back?
Zoom car booking id: JPS6NOS7F
Booking cancelled on : 24/03/2020

I had booked a car with zoomcar on feb 15, 2020 and had paid them rs. 5845. Booking id: jps6no6sk

Due to the corona virus outbreak, i had to cancel the booking and i did the same on march 28, 2020.

I received a sms from zoomcar stating that they will refund the money (Rs 5845) to me by march 31, 2020.

I am yet to receive the money from them. (Today is april 8, 2020)

I have written to them many times through their website's "contact us" page.

I am desperately in need of my money. Please help me in getting back my refund.

I am attaching a copy of the invoice generated from their website

Booking id - jps6ngkui

I have booked swift car for a trip from 14th march to 16th march. Firstly the car condition was very bad, not at all a car to be taken for a long trip, has 2 tyres as flat tyres. Have made a expense of 7, 000 including petrol and car repair during the trip. Still no refund received.

No reply from zoom car help support to mails or calls.
I was informed in my last complain that, refund has been processed. Please let me know the transaction details and can zoom car confirm source to which refund has been processed.

Ready to share my bank account statement in case zoomcar required.

Booking id - jps6ngkui

I have booked swift car for a trip from 14th march to 16th march. Firstly the car condition was very bad, not at all a car to be taken for a long trip, has 2 tyres as flat tyres. Have made a expense of 7, 000 including petrol and car repair during the trip. Still no refund received.

No reply from zoom car help support to mails or calls.
Ready to share my bank statement to prove i didn't received any refund from zoomcar.

Please take strict actions and help me get my refund.

I was a aef and employee at zoomcar and zap and left the job before 4 months but still there are my expense bill whose money is remaining to collect but i am not able to get it. I have tried calling the zap head many times whose name is felix and his email is - felix. [protected]@zoomcar.com but he is giving me the same response that expense money is not credited in the happy expense wallet but still there are many colleague in zoomcar and they said that every month the money is crediting into happy wallet but i am not getting money. When i was working then we were giving some share to him as he was saying that without share he would be suspended and because of that each and every employee here is giving me some amount and as i left the zoomcar so i don't have any authority so i would not get any information, so he is not giving me money and saying that still it is not credited. I have recording proof of it. Even i got information that he has taken all my money showing the work and bills. It is total 20500. Please do anything. This is total expense of 4 months and i have left job 4 months ago means from last 8 months i am trying but i am not able to do anything. I am sharing you my employee card and please do anything. I am trying my best from last 8 months. I can share you the recording also that what he is saying but needed money. Please take strict action against him as he is taking money from each and every man.

What the hell is going on in this company i thought i am the only one who is facing issues in services. But there is a long like denomination times quee is here of complaints.
I booked a car on 12 th jan 2020 & still waiting for it.
Made calls end no. Of times to customer supprt bt i hv nt get any response.
You have exceeded your tat for car delevery
Now i even dont want after seeing the complaints of custmers & how you treat your customers.
I need my money back with interest
Else ll proceed legally.

I had subscriber a car first they deliver it very late in poor condition car then after two months i ended the subscription along with 23000 pentely now they had to reverse me 10000 my security in march till 10 march instead of refunding this zoom team asking me to deposit another 13000 as outstanding along with late fee of 300 per day this invoice is fake and zoom team is saying they made it by mistake and now they want to forfeit my security in this 300 rs per day pentely... Instead i shall get my security amount along with late fee and intrest too on that amount.. Daily they mentally harnessing me and repeated calling about to deposit outstanding as previous i clear all outstanding on 9 feb 2020 then why late fee and why mental harassment i supposed to get from them.. I had given two months bank statement to them.. Daily they ask something different now they want three months but i decided to move to consumer forum please help me. And get rid of these fraud zoom car circle