Zoomcar Complaints & Reviews

My booking id is jps6no6wb.
I booked the drive on 15th feb 2020. My trip period was supposed to be from 23 may 2020 to 26 may 2020.
I cancelled the booking on 29th april 2020, but still haven't received my refund.
This is against zoomcar's policy which states that the cancellation refund will be done through the original payment method within 7- 10 business days.
Refund status shows as pending.

I have finsihed the booking on may 10 th and i have not received the refund. I have sent multiple emails asking for the status but there was no reply

I had lodged my first complain in feb & being complaning since then regarding my car's ac not working and i called a lot of times. Your customer service representative assured me a callback and rectification within 24 to 48 hours but it's more than 3 months and i am facing major problem due to ac, as it is hot (Approx 45 degrees in delhi) now and it's its a punishment driving a car without ac. Now its covid 19 risk also as i have to keep my windows open, i have taken a subscription for 3 year's and you assured piece of mind if someone adopted your services but i am not sure that your promises are true. If you can't rectify my problem as per your promises than i would like if you terminate my subscription as it is a bad service practice from your side.

I am uploading a video showing the actual problem faced.

I have not received refund for my following two zoomcar bookings, even after so many phone calls and writing mails to customer care.

They are telling amount is refunded but as my account is a nre account, it is not credited

1). Booking id jps6thmbh - pending since 2017, rs, 7260

2). Booking id jps6nkpvu - pending from 25/3/2020, rs. 20210

I had made a booking with home delivery on 9th may. But the booking got cancelled as there were some fleet limitations on zoom car's part. The refund was initiated on the same day, but it has not been processed until now. Refer to the attached image for details.

I have sent emails to the customer care every day since 17th of may and i am yet to receive any updates. Please get this resolved as soon as possible.

I canceled zoom car trip on 02/may, but i haven't received the refund amount yet. As per policy refund would be done completed in 15 days and now it is almost 20 days. Not sure why they taking so long to refund the amount. My booking id is jps6n1w2o

I had booked a car from zoomcar for inr 46539. After cancellation on 8th april i was expecting a refund, however refund for booking id jps6nj95f has still not been given until today. The customer care is not picking up phone saying that they are away due to covid. However unlimited emails for promotion of zoomcar sanitized during covid is coming daily. This means that zoomcar is in no mood to give the refund. They are also not replying to any complains that were registered on their website.

I had booked my ZAp subscription for 3 months and got confirmation on the vehicle delivery for 15.05.2020. Today is 19th and I still have not received a single call on delivery nor am i amble to reach any of their customer service Representative. I would like to know if my vehicle will be delivered or money refunded. My Mobile - [protected].

I cancelled my zoomcar booking jps6no9wz on 5th april 2020 due to covid-19 situation and am still awaiting refund from zoomcar.

When i cancelled the booking it was mentioned that zoomcar shall refund the full amount. I have been trying to reach customer care as well but there is no option to talk to zoomcar exceutive. Very bad customer service.

Request to please help resolve it asap.

By zoomcar booking jps6nwb16 has been canceled on 24th march 2020. And i got an email saying refund of rs. 34918has been processed. But till now (As on 18th may) i have not received the money. Multiple calls to customer care but no response. Very bad experience. Didn't expect such treatment from zoomcar. Now if i call customer care number, its not even recognizing my number as registered mobile number anymore.

Had tried out a subscription based booking of your car services. The process asked me to pay the complete amount upfront which i did.

After that the process asked me to upload my documents. But when i tried to upload the documents, there was a queer error on the page which has prevented me from uploading the documents.

Subsequently, my money is blocked and i am confused about what to do. There is no proper customer service number where i can call up and know the status. This is clearly a matter of fraud guys. There is no intimation from the concerned team for this also.

Please help me out otherwise i will be forced to register a complaint against your company in a court.

Have cancelled the zoomcar 0n the april 16, 7:17 am, as zoomcar assured that i will get within 5-7 business days. I didn't get the refund after 5-7 business days. So i have contacted customer service they are assured that i will get within 2-3 weeks as there was lockdown. So, even after 3 weeks i have not received my refund?
When i again contacted customer service they are giving same copy, paste replies again & again.

Do resolve asap my money is very imp in these crisis.
Its been exactly 1 month though i didn't receive the money.

Hi all,

I have done booking on zoomcar with booking id # jps6nj3mi. I have cancelled the booking on 28th april. Also on the same day the status changed to "refund initiated". Almost 17days completed (Today 14th may), still no response from zoomcar.

We know everyone in covid situation and need of money. They would have updated proper reason for delay in refund. Their customer care number also not working. I have raised my concern through their contact us page and no response from them.

Today is my booking date and i cancelled 2 weeks before and still my refund not processed successfully.

Hi,
Zoomcar is scamming people by not returning their refund taking the excuse of lockdown.

For my booking jps6n1jfd, an amount of 43, 200 rupees has been pending for refund since 45 days and they keep saying once the lockdown is over we’ll do something.

Now in the situation of covid-19, such a huge amount on my credit card i’m having interest capitalised since 2 months and suffering from lack of money and resources.

This is fraud!!

I’ve to take the issue to police maybe for providing support and also on all platforms of social media.

I have taken this car and had uploaded fuel bill for 2187.5 + 150 rs for parking which i paid. The parking should have been paid by zoomcar representative since in the booking already paid for the airport convenience charges. Hence the refund should have been 2187.5+500+5000 (Refundable) = 7, 687.5

However zoomcar representative is coming up with silly explanation as below:

After reviewing your trip, we confirm that the estimated fuel cost is only rs.1873/-. Fuel bill can only be reimbursed as per estimate derived on the kilometers is driven by and the ideal kilometers which could have been covered on the available fuel.

Here the mileage of the vehicle is (Inclusive of ac usage and the traffic) is taken into consideration and moderately calculated on existing fuel cost/ liter.

I did not even use 60% of the kms & the fuel for which i had paid in the booking, yet they are not ready to refund the fuel bill

Dear zoomcar

Still am not received any refund amount from your kindly arrange and provide Asap

Regards
S. DAVID SOLOMON

Hi my vehicle is due for payment and the payment is due because the vehicle is not given downtime for missing documents which was reported during last booking. Now your executive has recovered the vehicle without resolving my querry

Hello,
I have subscribed 6 vehicles under zap program where in 2 vehicles (Ka03ag5587 and ka03af2450) comes under old agreement.

On april 13th 2020 i will receive mail stating that

Critical update regarding your car subscription!

Here i choose terminate subscription for all 6 vehicles however my registered number for all 6 vehicles does not exist now. However i have given my alternative number several times.

Somehow you people call my alternative number regarding payment of vehicle number ka03af5956 and ka03af4109

But you people unable to reach me for vehicles number ka03ag5589, ka03af2450 bcoz i supposed to receive a credit around 60k for these vehicle and without any intimation you people de register from zap platform.

So i want final calculation also it should not not effect my cibil. Mr idris ahamed called me 2 times and i informed the same he said he will get back to me end of the day with final payout both times but no response from him.

Hi sir,

My name is anuj kaniparampil your passenger i had booking made on 30th october 2019 for scorpio vehicle for rent for 2 days, i had made the payment through hdfc credit card and was also paid cash of 1200rs for excess km runs..

I have dispute for total amount of 1799rs...

1. Fuel refund not done rs 500rs i had attached the receipt of fuel on the next day ad also provided my icici bank account details... Given on my booking for refund..

2. I had made the booking from hdfc bank credit card for rent the card in which deposit amt was 2999. I had only received 1299rs rest amount was not refunded...

For this i had several conversation from the customer care desk and officers of car handover team no positive response really disappointed and ambrassed truly speaking this was service from your company really not excepted.. I heard zoomcar is one of the best rent car company but behind this many difficulties facing for refund.. Please take this email a serious note make me positive for your company so that i can recommend my realtives ad family members to service from. Your company..

Urgent action really appricated. Please given me prompt action officer...

With regards,
Anuj

I have cancelled my booking on Mar 21, 2020 and haven't received my refund till date. Every-time I call customer care, they tell refund is initiated now and it will take 5 to 15 days. It been 37 days that I cancelled the booking and still refund is not initiated, very dissatisfied with the service.
Booking ID: JPS6NJHPP
Booked for Date: April 4 to April 6
Car Model: Tata Tiago