Zoomcar Complaints & Reviews

I have cancelled my booking on Mar 21, 2020 and haven't received my refund till date. Every-time I call customer care, they tell refund is initiated now and it will take 5 to 15 days. It been 37 days that I cancelled the booking and still refund is not initiated, very dissatisfied with the service.
Booking ID: JPS6NJHPP
Booked for Date: April 4 to April 6
Car Model: Tata Tiago...

I have made a booking on zoom car for a tata tiago on 5 th february 2020 at 8:00 pm near secundrabad railway station. While i was on my way to collect the car an executive from banglore called and informed that the car which you have booked is not available as the customer who took it was far away and he said he was sorry for the incident and offered me to pick either a baleno or an i20, as i was in hurry to move to a marriage i asked him...

Zoomcar has an car sharing platform where they provide cars for monthly rental for 6months 12months and 36months users who are in this zap subscription are suffering a lot zoomcar is asking us to pay the rental amount of their cars even in the covid 19 period every one os not getting enough salaries to lead their families.
Need help from your side
Thanks and regards,
Naveenkumar v
Naveenkumar. [protected]@gmail.com...

Refund of Rs 8085 of the booking id JPS6NOLA1 is pensing from 30.03.2020.nobody is there to respond over mail to [protected]@zoomcar.com and customer care no [protected].

Kindly do the needful....

Zoomcar has an car sharing platform where they provide cars for monthly rental for 6months 12months and 36months users who are in this zap subscription are suffering a lot zoomcar is asking us to pay the rental amount of their cars even in the covid 19 period every one os not getting enough salaries to lead their families thousands o[censored]sers all over india is suffering from is issue
Need help from your side
Thanks and regards,...

Hello,

Zoom car care has been continuously calling me since 2 days. They want me to check email for their updated terms and policies. For just that, they have been calling continuously. I have blocked the number, but still they are calling again and again.

Please look into the matter. I am sharing the number they are callinf from: [protected].

Thanks...

I have cancelled my trip and they also stated that refund processed but after waiting for 16 days i am writing here. I have tried several times zoom car customer care but no reply from their side. Please help me what to do and how i will get my money back?
Zoom car booking id: JPS6NOS7F
Booking cancelled on : 24/03/2020...

I had booked a car with zoomcar on feb 15, 2020 and had paid them rs. 5845. Booking id: jps6no6sk

Due to the corona virus outbreak, i had to cancel the booking and i did the same on march 28, 2020.

I received a sms from zoomcar stating that they will refund the money (Rs 5845) to me by march 31, 2020.

I am yet to receive the money from them. (Today is april 8, 2020)

I have written...

Booking id - jps6ngkui

I have booked swift car for a trip from 14th march to 16th march. Firstly the car condition was very bad, not at all a car to be taken for a long trip, has 2 tyres as flat tyres. Have made a expense of 7, 000 including petrol and car repair during the trip. Still no refund received.

No reply from zoom car help support to mails or calls.
I was informed in my last complain that, refund...

Booking id - jps6ngkui

I have booked swift car for a trip from 14th march to 16th march. Firstly the car condition was very bad, not at all a car to be taken for a long trip, has 2 tyres as flat tyres. Have made a expense of 7, 000 including petrol and car repair during the trip. Still no refund received.

No reply from zoom car help support to mails or calls.
Ready to share my bank statement to prove...

I was a aef and employee at zoomcar and zap and left the job before 4 months but still there are my expense bill whose money is remaining to collect but i am not able to get it. I have tried calling the zap head many times whose name is felix and his email is - felix. [protected]@zoomcar.com but he is giving me the same response that expense money is not credited in the happy expense wallet but still there are many colleague in zoomcar and they...

What the hell is going on in this company i thought i am the only one who is facing issues in services. But there is a long like denomination times quee is here of complaints.
I booked a car on 12 th jan 2020 & still waiting for it.
Made calls end no. Of times to customer supprt bt i hv nt get any response.
You have exceeded your tat for car delevery
Now i even dont want after seeing the complaints of custmers...

I had subscriber a car first they deliver it very late in poor condition car then after two months i ended the subscription along with 23000 pentely now they had to reverse me 10000 my security in march till 10 march instead of refunding this zoom team asking me to deposit another 13000 as outstanding along with late fee of 300 per day this invoice is fake and zoom team is saying they made it by mistake and now they want to forfeit my security...

According to the zap by zoomcar policy the car delivery should be between 7 to 10 days and after waiting for more than 4 months i am not getting car and when i asked zoomcar office here in ahmedabad then executive told me that zap is closed but it is not closed. Cars are also available with them but they are not delivering and refunded my money. What about the interest of money for the 4 months and same issue is getting with others. I need...

Booking i'd jps6nlogs

We booked a ford figo on 21 st feb 2020. Finished the travel and returned the car on the same date.

Zoomcar says they refund the caution deposit within 10 working days.

It's been a month still refund not received.

Zoomcar care representative are very lathargic. No response for complaint mails to them as well.

Need some attention....

Booking id-jps6n3iof
As per the company policies, it was told that refund (Of rs 3999) will be done by[protected]. But after many emails and complaints the company has not provided me with any refund. They are also not responding to various mails written by me.
Kindly provide me with refund as soon as possible, as being a student it is difficult for me to manage....

I completed my trip on 18.02.2020. But i dint receive my petrol amount and the security amount which costs around 1321. I am trying to reach but no response. Already its been more than one month. And still i dint get money. And they said that the amount will be refunded with in 15 days but i dint get the money. Meanwhile i am not able to reach there customer care to report this problem. Worst experience....

I will go through legal procedures to zoom car as fraud company and you by a big advocate in court through proof of start and end checklist pictures of km which i uploaded. You and your grand father will also remove invalid km charges. Aside of checklist i'm having gallery pic with date and time of km starting and ending trip and ur saying gps thing ur gps it's invalid u can't judge on that basis i'm having proof

I started...

I have completed a booking on 10th may 2019 and till now i haven't received the fuel refund from zoomcar i have been mailing them and calling them regularly the refund amount is rs3664 i don't know where to call or whom to ask for help, i request zoomcar to please see to the issue and resolve it as soon as possible
. My booking id is jps6bhgfo...

I booked tata hexa vehicle with booking i'd jps6nw0tt

I'm so disappointed and embaressed with the car condition first of all it's not serviced reminder is blinking and car stepney tyre is bad got big trouble when tyre got punctured and tools in broken condition which is unusable spanner and tools in unusable torn condition need to call local puncture guy

And another issue is the car ignition turned off suddenly...