Zoomcar Complaints & Reviews

My booking was completed on 24 march but still i didn't get refund of petrol...
Booking id:-jps6n32ib
Car no:-mh43bg8831
One way tour from pune to nagpur
Refund is not credited in my account... Zoom car application showing refund initiated from 24 march.. There phone is also unreachable and they can't give reply of e-mails.

Its been around 10 days since i cancelled my booking and still the refund process is not initiated. Kindly process my refund and resolve it at earliest.

My booking id is : jps6nyhko

I canceled my zoomcar booking (Booking id jps6nksya) on 15th april 2020 due to lockdown.
I got the refund processed email on 16th april 2020 (Screenshot attached).

As per the policy (Which says that amount will be reflected up to 15 days), i waited for 20 days and till now i haven't got a refund.

I have emailed them many times but they are not providing me any reasonable response. This is my very bad experience with zoomcar.

Last february 23 i have finished a booking with zoom car in chennai and refund amount of 2775 inr is pending from my security deposit amount which is promised to be refunded by the company. There is no response from the company for my complaint. No refunds has been initiated.

I have reached out to zoomcar help and support on more than 10 occasions in the last 3 months and have received no response on my refund related query. Below are the details of the information received and actions taken along with the unresponsiveness of the zoom car support team.

Actions that are taken for booking id jps6nq1w7:
1. Made booking jps6nq1w7 using the zoomcar app on 25th feb 2020 by paying 12885 by my credit card ending with xxxx-xxxx-xxxx-6825.
2. I canceled my zoomcar booking with id jps6nq1w7 on 30th march 2020 by agreeing on the charges of 200 as cancellation amount and the refund balance as 12685 that needs to be credited by zoomcar back to my credit card. I received a confirmation about the cancellation by zoomcar by an sms.
3. I received an sms from zoomcar saying the refund will be initiated by 31st march.
4. I raised several queries from zoomcar support and everyone mentioned that i would be updated by email/call about the delay in refund.

Please note the following trouble that i have to incur due to zoomcar incapability of processing the payment.
1. I made the payment for the booking with id jps6nq1w7 with my credit card on 25th feb.
2. The credit card will expire by 09/20 and the delay in refund by zoomcar will lead to an inconvenience at my end to spend the money credited to my credit card within the limited time frame remaining in my card (09/20).
3. To avoid the outstanding and extra charges i have now paid an additional 12685 for the zoomcar booking from my credit card but the delay in refund may lead to complications in retrieving it back.
4. Zoomcar executives have not informed me about the reason for the delay in my booking and have given very generic issues (Lockdown/covid-19/pandemic). But as per my understanding, this is a clear case of credit reversal that is happening and being processed by other companies and banks are also supporting this.
5. There isn't a need for physical inspection or personnel to be on the ground for my case with the booking id jps6nq1w7 and can be processed from home as the booking was canceled two weeks in advance.

Unanswered queries by zoomcar:
1. Why didn't zoomcar intimate me about the exact reason for the delay that i have been asking about in an email?
2. Has zoomcar noted the credit card expiry and details of the reversal needed for my booking well in advance so that i can utilize the credit?
3. I need the bank details along with the transaction details (Incase raised already) from which zoomcar will refund the credit for the booking jps6nq1w7?
4. Today it is almost 6 weeks since my cancellation request, how much longer would it take to credit the refund?

My name is Pankaj Patel. I had a car rental booking from Zoomcar with booking ID JPS6NOF2J. I canceled the booking on 5th April, since then Zoomcar is not refunding my money. Mailed multiple times to Zoomcar helpline but no response from them. Nobody picks the helpline number when called.
I Posted several twits on Twitter but still I didn't get my refund.

Due to corana i had cancelled ride long back. However i haven't. By money.. I have waited more than 2month but i haven't my back.. I need my money back with interest..

I booked a zoomcar vehicle on 17/05/2020 and zoomcar cancelled it on 21/05/2020 due to extension of lockdown. My booking amount of 12000 hasn't been refunded yet and also numerous attempts to contact zoomcar has fallen to deaf ears. My booking id was jps6n1vbf.

I have paid 9361 rs for car booking in february month for april booking, but due to lock down i have cancelled booking in march month. As per policy i owe 100% cancellation amount but its been 2 month neither they are replying to mails not refunding amount of 9361.
Please do needful.

I haven't got by security deposit of 14999 from zoom car

I booked a zoomcar on 19 march and returned it on 20 march. But since then they have not refunded the 5000 rupees security money till date. It is 7 june now.

I did a booking with zoomcar but had to cancel the booking due to unavailable car from their side. I cancelled the booking on 15 may and they have still not refunded the booking amount of 9235/-. Their twitter handle is denying to give a timeline on when i will receive my money. They can't just keep the money indefinitely. Please assist in getting my hard earned money back. It's important to us in times of covid. I have tried reaching out to them all the ways possible. This is very stressful.

Refund not received yet for booking jps6nkjpx. This is the 4th follow up for the same.
Need refund for the above to be credited to a different account. A mail with a link asking for account details was promised to be sent by 18th may during last follow up. This has not been done yet.

Hello zoomcar,

I have not received rs 5811/- refund till date for my below cancelled booking jps6notwe dated apr 10, 2020.
The zoom contact number was unresponsive throughout lockdown and no one answered until 2 weeks back. After several attempts and long wait of 15 minutes, i was able to talk to customer rep on may 10th, where she promised the refund will be credited within 2 weeks.

Haven't received even after 2 months now. Is this the way zoomcar does business?. Please credit my refund of rs 5811/- and confirm me over my registered number.

Thanks

Vivek

I have cancelled my booking on 28th apr and as per their page refund initiated on same day. Today june 6th still now i haven't received my amount. I have called their customer care every time i'm getting response like we have issue with payment gateway and it will be resolved in 3 days and your refund will be processed in next 24 hrs.

I called 6 times to get my refund and i didn't receive still. This is my very first booking on zoomcar and i never book again in future.

I booked a one way zoom car last month and still haven't received my refund for security and fuel charge. The company promised to refund it within 2 days but the refund hasn't even been initiated. There hasn't been any replies from their customer care either.
Please look into it

On 30 april i received a call from zoomcar rep to purchase their new "supermiler elite" thing, i told okay.
While making the purchase, money (₹999) from my card was debited two times.

It's been more than a month i've not received the refund, on call support guys tell to wait for 24hrs and promise a callback but no one ever calls back, i had to persistently call them for updates but no response.
Moreover half the support people seems clueless about the thing "supermiler elite" 😂

I've attached all the relevant screenshots.
Please help.

I have taken the zoom car on may 6 and may 20th and returned the car on the same day. Now it is almost a month and i am not yet refunded. Each and every call to customer service is giving me new dates for refund. Can anybody help in getting my refund.
Booking id - jps6n1tr4
Booking is - jps6n1w4r

Hi.

I am srinivas and I booked a car two weeks before and still I didnt get the car.
The situation is bit critical for me as i need to travel to my home town.

Now my situation is, I cant go by any other source as I paid 22000 to Zoom Zap.

Customer care support is not helpful and they always send the same reply top wait. But when I booked the car they said they can deliver within one week and now Its almost 3 weeks I am waiting for the car.

Attaching booking screen shot.

There are so many people who have booked through zoomcar. Some of them had to cancel their plans and hence the booking. Some of them actually want the vehicle. Zoomcar is neither providing vehicles nor refund. I have lost my 50K.