Zoomcar Complaints & Reviews

Hello,

I have 3 booking with zoomcar which i had to cancel because of covid-19 lockdown. They have not yet initiated the refund for these 3 bookings. They say that have some error. They are facing this error from the last 3 months which is not acceptable. Such a big company is facing a technical error from the last 3 months is a false claim. I want to know the reason for not refunding the amount. Please initiate my refund as soon as possible it's a humble request. It's been too long to initiate the refund only. I don't know what you guys are doing

Jps6ny89x
Jps6ny89i
Jps6n184m

I had booked a vehicle through zoom car. The trip got ended on 22nd may. Its almost a month now and i am yet to get a refund which was to be completed with a week.

I have raised request in zoomcar app several times to change my registered email id because the one i am using is misused by some people. If you do not have an option to change emailid associated with zoomcar account, at least delete or deactivate my zoomcar account so that no one logs in with my credentials. This is a basic feature that if someone wants to deactivate their account, they must be given an option to do so

Bookind id: jps6nykkx
This booking was cancelled on 30th may, 2020
But the refund has still not been processed as of now (15th june, 2020). I've sending email and call requests but there is not a single response for the same.

I did not do my trip and because of their failure to provide car i applied for refund of amount rs 8051 on 13th may 2020. My booking ids are jps6n1smz and jps6n10u0 and till now i haven’t received my refund amount back. The policy say that amount will be reflected upto 15 days and its 26th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any reasonable response. I have called them but still i didn’t received the refund. I have attached all receipt and details of refund.

I had booked a cab in feb 2020 for travel in may 2020 (Booking id # jps6njw9f) however due to pandemic i had to cancel the booking.
I had cancelled the same on 09th april, but still the amount is not refunded to me.

I tried to contact customer care but without luck.

Please try to resolve the issue as earliest.

I have completed my trip on 18th may 2020 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 26th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response. I have called them but still i didn’t received the refund.

I have booked a ride in zoom car app and due to personal reasons i have cancelled. I paid rs. 5849 through internet, as per the cancellation policy i would get rs.5649 as refund. But i didn't get the refund for the past 6 months. No proper response in their customer care department. Contacted too many times. Now they have removed my contact number from their customer care data entry. No response.

Hi zoomcar support team, i haven't received my refund amount of rs 2810 against booking id jps6nyq48 for baleno car booking on 28th of may 20. To 29th of may 20. (Mysore city) i have also spoke with zoom support team but no appropriate response is seen. Please do the needfull at the earliest...

I have booked a zoomcar - tata nexon at (Ka03ag1556) booking id - jps6n1wqb on 5th may 2020 for my wife's hospital checkup and paid[protected] deposit charge and 975 trip charge) thru their app and i have completed my trip on same day and handed over the car. As per their policy, refund of deposit will be processed within 5-7 working days. When i contacting their customer care, its not connecting to talk to their customer care executive due to pandemic situation. When i contacted them thru social media, they replied stating that it will process before june 5th. On june 5th i contacted them again and they stating that another 3-4 weeks it will take to refund. Currently we all customer have only one point of contact - social media where they responding like auto reply messages. Every time when i message them i am getting a reply message that "will process your refund within 3-4 weeks", will process as soon as possible". Request your help on this.

I subscriped for zap car application wanted to rent a car due to some technical issues i couldn't able to process further after paying my subscription charges now the company is saying they cant refund my money as per there policies mentioned there is probablity to get refund if we haven't take car on rent before car delivery we can apply for refund and i appealed next minute of my payment of subscription charges which is 4999 which they denied to refund it's my hard earned money i cantacted them they are directly saying we will see after lockdown reopens it's to strange

I cancelled the aforementioned booking on 08th april, 2020 due to lockdown.

However i have not received my refund of rs 8312 till now.

Everytime i call them, they are telling me numerous reasons like:

1. We have an issue with the payment gateway due to lockdown.

2. We have issued the refund. It will be processed in next 5-15 working days. But alas no refund till now.

3. Please wait for two three weeks for the refund. It has already been more than 2 months.

These people should at least tell the clear picture.

Being a middle class person 8, 312 inr means something to me and it effects my financial stability in some way.

Please refund the amount immediately.

Regards,
Prabhav tandan

My booking was completed on 24 march but still i didn't get refund of petrol...
Booking id:-jps6n32ib
Car no:-mh43bg8831
One way tour from pune to nagpur
Refund is not credited in my account... Zoom car application showing refund initiated from 24 march.. There phone is also unreachable and they can't give reply of e-mails.

Its been around 10 days since i cancelled my booking and still the refund process is not initiated. Kindly process my refund and resolve it at earliest.

My booking id is : jps6nyhko

I canceled my zoomcar booking (Booking id jps6nksya) on 15th april 2020 due to lockdown.
I got the refund processed email on 16th april 2020 (Screenshot attached).

As per the policy (Which says that amount will be reflected up to 15 days), i waited for 20 days and till now i haven't got a refund.

I have emailed them many times but they are not providing me any reasonable response. This is my very bad experience with zoomcar.

Last february 23 i have finished a booking with zoom car in chennai and refund amount of 2775 inr is pending from my security deposit amount which is promised to be refunded by the company. There is no response from the company for my complaint. No refunds has been initiated.

I have reached out to zoomcar help and support on more than 10 occasions in the last 3 months and have received no response on my refund related query. Below are the details of the information received and actions taken along with the unresponsiveness of the zoom car support team.

Actions that are taken for booking id jps6nq1w7:
1. Made booking jps6nq1w7 using the zoomcar app on 25th feb 2020 by paying 12885 by my credit card ending with xxxx-xxxx-xxxx-6825.
2. I canceled my zoomcar booking with id jps6nq1w7 on 30th march 2020 by agreeing on the charges of 200 as cancellation amount and the refund balance as 12685 that needs to be credited by zoomcar back to my credit card. I received a confirmation about the cancellation by zoomcar by an sms.
3. I received an sms from zoomcar saying the refund will be initiated by 31st march.
4. I raised several queries from zoomcar support and everyone mentioned that i would be updated by email/call about the delay in refund.

Please note the following trouble that i have to incur due to zoomcar incapability of processing the payment.
1. I made the payment for the booking with id jps6nq1w7 with my credit card on 25th feb.
2. The credit card will expire by 09/20 and the delay in refund by zoomcar will lead to an inconvenience at my end to spend the money credited to my credit card within the limited time frame remaining in my card (09/20).
3. To avoid the outstanding and extra charges i have now paid an additional 12685 for the zoomcar booking from my credit card but the delay in refund may lead to complications in retrieving it back.
4. Zoomcar executives have not informed me about the reason for the delay in my booking and have given very generic issues (Lockdown/covid-19/pandemic). But as per my understanding, this is a clear case of credit reversal that is happening and being processed by other companies and banks are also supporting this.
5. There isn't a need for physical inspection or personnel to be on the ground for my case with the booking id jps6nq1w7 and can be processed from home as the booking was canceled two weeks in advance.

Unanswered queries by zoomcar:
1. Why didn't zoomcar intimate me about the exact reason for the delay that i have been asking about in an email?
2. Has zoomcar noted the credit card expiry and details of the reversal needed for my booking well in advance so that i can utilize the credit?
3. I need the bank details along with the transaction details (Incase raised already) from which zoomcar will refund the credit for the booking jps6nq1w7?
4. Today it is almost 6 weeks since my cancellation request, how much longer would it take to credit the refund?

My name is Pankaj Patel. I had a car rental booking from Zoomcar with booking ID JPS6NOF2J. I canceled the booking on 5th April, since then Zoomcar is not refunding my money. Mailed multiple times to Zoomcar helpline but no response from them. Nobody picks the helpline number when called.
I Posted several twits on Twitter but still I didn't get my refund.

Due to corana i had cancelled ride long back. However i haven't. By money.. I have waited more than 2month but i haven't my back.. I need my money back with interest..

I booked a zoomcar vehicle on 17/05/2020 and zoomcar cancelled it on 21/05/2020 due to extension of lockdown. My booking amount of 12000 hasn't been refunded yet and also numerous attempts to contact zoomcar has fallen to deaf ears. My booking id was jps6n1vbf.