Zoomcar Complaints & Reviews

I and a group of friends rented zoomcar last year. The deposit was supposed to be refunded in a month or so but its been more than 6 months now and we still havent received it. we've tried contacting zoomcar by emails and whatnot but to no prevail.

Its been nearly 40 days i cancelled my booking and didn't receive the refund yet. I see there are many other cases like this. I need to get the refund of 27000 rs. This is very huge money for me. Its really very bad customer support by zoom. They need to at-least address this issue and need to give a confirmation on whether we are going to receive the money or not.

I have not received the refund for couple of bookings which was cancelled on 30th mar'20 and 27th apr'20. Booking reference are jps6noowl / jps6njge7.

During this covid situation how can it be fair for a corporate to hold the money and as an individual, iam facing a cash crunch.

I had made a booking on 27 may 2020, for 3rd june, after waiting for 2 days i got a call from one of their agents he told me to cancel the booking because the car is not available in my area.
So i canceled my booking on the 30th of may after that i am still waiting for my refund, at least they should replay or give a call for a refund.
So please help me i had already lost my job now they are like torturing.

I did a booking on 6th of june, 20 for which payment made was successful but due to some glitch of companies app, it was showing no bookings in my dashboard. I wrote about this for which i got a mail from zoomcar team that booking i made got cancelled and all the amount i'll get back as refund. Up untill now, there is no update or status about whether the refund amout is initiated or not even after doing so much follow ups for the same.

Booking id is jps6nyxot

I have not yet received the refund for the cancelled booking (Jps6nk516) on apr 6th 2020.
I have received an email from zoomcar mentioning "refund of xxxx.0 has been initiated to your original source. As per your bank, the amount should reflect in your account by thu, 9 apr 14:05"

I couldn't contact customer care through ivrs and not even a single reply for lots of emails/queries sent. And till now, i haven't received the refund. It would be great if atleast zoomcar can share the transaction details to my registered mail i'd.

I have not yet received the refund for the cancelled booking (Jps6nk516) on apr 6th 2020.
I have received an email from zoomcar mentioning "refund of xxxx.0 has been initiated to your original source. As per your bank, the amount should reflect in your account by thu, 9 apr 14:05"

I couldn't contact customer care and not even a single reply for lots of emails/queries sent. And till now, i haven't received the refund. It would be great if atleast zoomcar can share the transaction details to my registered mail i'd.

This has been an issue with zoomcar. I have seen at least 100 odd such complaints on twitter and play store reviews. Even i am a victim of zoomcar's fraudulent activity. I lost the hope of getting back my refund as already 6 weeks passed since the cancellation of my booking (Id: jps6n15ha & jps6n15g4) and still no response from zoomcar's side. Totally rs 10, 589 is pending from zoomcar side. This is a huge amount for me.

I booked a car in zoomcar app picked up on 23 march and returned back on 24 march. I opted for with fuel options it means that i need to pay for fuel and it will be refunded by zoomcar. I raised complaint in zoomcar in month of march they intimated me that i'll be getting refund by april month i didn't recieve it and again i raised complaint they said by the month of may i'll get but didn't recieve.in month of june i raised complaint through twitter. No response from the customer care till now. I was trying to reach customer care but they are denying to attempt calls. I tried through mail but not even single call or mail i received till now. Now i am raising the complaint against zoomcar to compensate my money and also as they broke there rules i need an settlement from zoomcar. I am attaching all thr proof you can cross check for.

I have completed my trip on 18th may 2020 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 26th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response. I have called them but still i didn’t received the refund.

I cancelled a booking worth 7247 inr on 2nd may 2020.
Booking id :- jps6n1hwe

I completed another booking on 18th may with a refund pending of 4581 inr
Booking id :- jps6n1ed9

In total, an amount of 11, 828 inr is pending from over a period of 48 days. (15 days are max, they say)

Now, i cannot reach the zoomcar customer service number since 20th may. If i call the customer service number from my registered mobile number, the call does not connect. So after that i used another mobile to call on the customer service number where i entered my registered mobile number to get a call back.
As of now, even this is not happening. If i enter my registered mobile number, they say "the number is invalid".

So, first of all, for more than a month and half, a refund worth approximately 12k is pending, and now i cannot reach the customer service in any manner?
They for sure have blocked my number now. Because from any other number at least the call connects.

This is very infuriating and if i don't get a response soon, i will be forced to taka a legal action.

Never ever go for zoomcar. It was my first and my worst experience ever. Me and my family planned and had a bad day thanks to zoomcar. We literally couldn't attend the function.

I made my booking 2 days before the function on june 1st 2020 at 8:00am for a ford figo. On that morning 7:30am i got a call from an executive saying the car is on its way, i tried calling the delivery executive, no response.
Then i got another call at 8:00am from the same guy saying there are no ford figos available and that he will replace me with a mahindra tuv. I was happy for a moment.
We were supposed to leave at 8:00am sharp. And finally that god forsaken words came from that agent saying that he's extremely sorry and that he'll cancel my booking. I was literally so astonished and disappointed to hear what he said. Because i and my family were waiting and it was too late and on top of that he's that he'll cancel.

If there were no cars why couldn't you guys tell us a little earlier like a day ago so i could have planned everything accordingly.
All is done now, i just want my refund to be deposited to my bank. It has been 20 days and still no word or call. I demand for my refund effective immediately to my bank.

19Jun 2020

Hi .This is Yesotha from Chennai

My Zoom Car booking id is JPS6664HS

After many followups, no response from Zoom till now for my cancelled booking in 26th April 2020 regarding the refund of Rs, 4240..(due to covid 19 - cancellation done by Zoom itself)

No one answering the customer care also, they just keep us hold for long time and disconnect it without talking.
I am a long time customer with ZOOM (more than 6 years). Didnt expect such a respone..

Also i sent lot of emails to their support team as well. but no response till now.

I would like to withdraw the refund through IMPS. Can u please help me out???

I have been continuously following up on the issue, all i hear from zoom customer service is that, there is a glitch in their system, which is causing the delay for refund. I see many others are waiting for their refund for more than a month. Main question i have for zoomcar is, if there was a glitch in receiving the payment for booking they would be fixing it in no time, because that would clear loss to them. Now the issue is for customer to get their money back, which zoomcar thinks that customer can wait for months, how fair is this? What is the plan zomcar is having, another big scam? I need help here, i feel like this is being done intentionally, it's not any system problem. Zoomcar must return my refund of 12, 700 rs. This is not small amout.

I ve completed my zoomcar ride one month before still i didn't get my refund.
First, i ve contacted customer care they said it will take 10-14 days, but after one month no one picking the call and still no refund. Now it seems they removed the option to talk customer care executive.

Totally disappointed with zoom car services.

I had cancelled my zoomcar booking, they had said they would fully refund within 15 days, but unfortunately everytime i call. They they say with 2 weeks i will get the refund. I have completed a trip after that for which alao i have not received the refunds of the fuel bills, security deposit.

I had booked a car rental for 10 days on the zoomcar app. Due to lockdown in the country, i had canceled the booking according to policy and expecting a full refund of rs 10865. The cancellation was done on 28th march 2020 and they messaged on the app that refund will be processed in 10-15 days. It has been nearly 3 months and still, refunds are not returned. I have tried calling customer care and sending them multiple emails. I have got no response from them.

Booking id:- jps6nonqb

I hired a car for intercity travel. I had to pay rs 5000 as security and rs 1300 for fuel for the trip. The policy specifically mentioned that the entire amount will be refunded within the next 2 days if the entire payment is done through phonepay platform. But sadly, it has been more than 2 weeks that i haven't gotten any refund from their side. When i kept pestering them by incessant calls on their customer care number, they finally responded by saying that it might take atleast another 3-4 weeks for the refund to be initiated and that they can't do anything about this. And, that the policy guidelines on their app is just their for their legal rights and not that of the customers. I am really disappointed. I am thinking about filing a legal complaintin case in don't get my refund within the next 3-4 days.

Zoom car booking booking id # jps6nj95f was between 5th may 2020 to 25th may2020 for xuv500 at. The cancellation was done on 8th april 2020. However till date no refund given by zoomcar. The customer care does not pick up phone, no call back by the zoomcar company, no replies to email requests. It looks like zoomcar company does not intend to give the refund.

I had cancelled a booking on 15 may but still idid not get refund and app shows refund is still pending.
Booking id is jps6n1ac8