Zoomcar Complaints & Reviews

I have booked a car with fuel for nov 15 2019, booking id is jps66l528. To my surprise car was not filled with fuel. My booking got completed on nov 16, 2019. According to zoomcar refund policy i should get the refund in 5-15 days. I called after 5 days and customer executive said to wait for 15 days. I called after 25 days on dec 10 and now the customer executive is saying the refund failed on dec 1. I got no update whatsoever in this time...

My brother has booked a verna from Bhubaneswar zoomcars and unfortunately they got disbalanced and got lil accident due to which car Rim one side and front bumper got damaged a little. For this zoomcar took 10K at the point of time and sait it will be insured but after 40 days they are putting penalty of 1.5 lakh .

What the problem, do they did create fault and put every burden on our self?
Y costumer care is not interacting...

I have subsceibed for the creta vehicle and the vehicle blocked from oct 30 i raised many request every one are telling to wait for 24-48hrs for update at first they blocked till 10th november later they extended the block till 10th december and i raised a ticket on 11th november to provide my vehicle back at earlist or provide me a replacement vehicle on 12th i got the mail stating they will escalte the issue with their concern team and...

Such a worst self driving car. No proper service, no proper maintenance of car and only they are hungry for money.

Recent i have booked a baleno and this fraud zoomcar service provided me a dirty and damaged baleno.
I have to pick that dircty car from a apartment with a automated process from the android app.
No zoomcar person available there.

For safety i have taken the pictures and videos of...

Hi,

This is to bring into your notice that one of my friend is using my driving license in his zoomcar account. I request you to kindly remove my driving license from his account or delete his account. I called on your customer service number several times but they haven't removed it neither deleted his account. If something went wrong in future i will not be responsible. Zoomcar will be responsible as they didn't called me...

My booking id is jps66omzo. I have made a booking from 23rd nov to 26th nov 2019.
I have completed all the procedures in time and submitted the vehicle in time.
My booking includes the fuel cost. The fuel was only 13 percent when the trip started. We drove around 705 kms and i uploaded all the fuel bills which we filled during our trip.
It has been 10 days and the zoomcar didn't even initiate my refund.
I have...

I had booked a zoom car for pickup. While it stated pick up location to be 0.5 kms while booking, i have been given a car located 5.4 kms away. This is absolutely not a good way to serve customer. N more so i am not even able to cancel my booking. I want to cancel this as i cant go to the location stated by you. There are no customer contact number to dial in as well. How can you charge me blindly for the mistake you do. Pathetic service...

I have mad booking of zoomcar with booking id jps66i0qi trip 31 oct 19 to 01 nov 19. The trip term was 840 km free including fuel. When i started trip the car filled with very few amout of fuel. I have uploaded 2100/- fuel immediately after completion of trip till date i have received so many time that your refund initiated but till date i have not received any amount in my account. When i call to customer care no option regarding talking...

I have completed my trip zoom car with booking id JPSS66I0QI on 30th oct.
After completion of trip i have submitted bank details after one month it refund to be initiated.
It's very frustrated for me that refund takes month even not clear.
I have raised a query to zoomcar customer care but they did not even respond to query at customer satisfaction level and without resolving, close the query...

Company has extended the subscription from 6 months without my will and permission. I somehow managed to complete the money sucking subscription costing me approx 26000 INR approx. Now when there is time to take the car back this company is cheating me.
This is in relation to the 6 months tenure subscription with the Zoomcar. I never got a support from the customer support but I dont mind that. The issue is with the Insta pay that...

DEAR ZAP/ZOOMCAR

This letter is being written for your kind attention and notice as I am very disappointed by ZAP and Zoomcar services and representatives receptively.

Please give clarifications for the query asked by me.

Query 1 - I undersigned booked a maruti suzuki swift AT on 30.07.2019 for Rs. 18999 + 18% GST. And received it on 28.11.2019 at 9:15 P.M. which is almost more than 90days which...

I made a booking on zoomcar on 26th october which i have cancelled on the same day due to some technical issues, as per zoomcar policies i would have got my refund by 13 november, but i haven't got my refund amount yet. After making lot of efforts all i got is system generated mails from zoomcar which are of no use.
My refundable amount is rs.8187.00
And my booking id is jps66ct0z...

Hi, with reference to the booking id:jps66uezb, my first car was cancelled after i reach the pickup site. Prior to 10 minutes of pickup, i received call from zoom car's customer care & i was informed that the particular vehicle is break-down & i was allotted the different car at other site on promise of free-extension of 1 hour + cab round-trip fare. I fact i was charged rs. 508 extra & addition to that i beared rs. 346. So i need my refund...

Hi,

We wanted to inform you that on 27th nov 2019, one of your hyundai vehicle number ka 03 ad 8191 driver hit our car from behind in a still traffic signal and escaped after showing us a thumbs up.

Could you please take action against this. I wanted to inform zoom car of this before i post it anywhere else. We just want the driver to be questioned for his arrogance. He didn't even have the courtesy to say...

I booked zoomcar for a day on 19th nov 10am to 11 pm.

Reached the venue to pick the car.
Zoomcar has app unlock feature.
Tried unlocking the car. It did not unlock.
A guy comes out of pg and says unlock feature is not working take these keys and start the ride. He had zap subscription.
I tried calling zoomcar customer care. It's a chargeable call and i was calling from jio so ivr said that it's...

Zoom car i am utterly disappointed
Booking# jps66k1uq6 was completed on 11th november, 2019.
The booking was carried out with fuel option but when i picked up the car the fuel level was very low and as always i had refueled the car.
I also submitted the fuel receipt on during the ride and it was uploaded successfully in the zoom car app.
It's been a 21 days i completed the booking but the fuel amount wasn't refunded...

I have booked a tata xenon manual from 29th novemner 2019, 3pm to 3rd december 2019, 9 pm and paid the rent of rs. 7752 online through credit card.

I was intimidated about the location through a link in sms and app. I checked the area. But at the time of picking up the car the location service to navigate to the car was disabled and when i reached the location security said that zoomcar cars are no more parked here.
br...

I booked zoom car for 1 day for the 1 st time, it was Volkswagen Polo there was some scratches and severe damages in the car when i received the car, i didn’t take photo of car because of that in the night when i got delivery... After that when i returned the vehicle they said that those damages already done by me and charged me 10000!!!...my booking ID: JPS66K6AN is November 8 th and I dropped the car at a different location with help...

Zoom Car is a fraud company. Their back hand team along with local vendors are fraud and cheating customers. The game starts after they ask your permission to cancel a booking when things goes wrong like the vehicle has a problem. After that they tell you that you wont be getting a refund, neither an alternate car for the breakdown vehicle. Once money is with them, their customer care starts talking in an arrogant manner and refuses to help...

The booking id jps66iad6 was completed on 1st nov 2019. The booking was done including fuel but when i picked up the car the fuel level was too low. So i filled the fuel and continued the ride. I submitted the fuel bill after completion of the booking and uploaded it zoom car app. But it wasn't refunded till now. It's been a month i completed the booking but the amount wasn't refunded yet....