Zoomcar Complaints & Reviews

I am not able to book a car as it is showing i am backlisted. I emailed to zoom car regarding the same issue but unfortunately got no response. My email is arsh. K. [protected]@gmail.com. I have been asking for the reason of my blacklisting. If there is some mis understanding or anything i would like to know so that the situation can be resolved. I would like it if things can be sorted now....

I completed my ride on[protected] for which i got rs. 700 diesel filled in the car.
After trip completion i was notified that the refund for the paid amount for diesel is initiated against my card details. After waiting for week i tried contacting customer care but they're not responding to my email. I have mailed them a couple of times now.
20 days have passed by but i haven't received my refund amount yet.
Follow are...

No resolution complaints are getting closed with fake resolutions. Nobody contacts. No customer service, only recovery team will call and abuse.
I took zoomcar for the first time on jan 10th 2020 and had a worst experience forever. My trip got ruined with this zoomcar with lot of technical problem and was given a very old car. I will never opt forr this service again in my life....

I opted for a zoom car figo with family from pune, but at the last minute, i received a call from customer service and said car is cancelled due to technical problem. He said there is only one option of tiago for which i have to accept being in other city and with no other option. Car no:mh43bp2708, very worst condition with no proper brakes (Huge noisy when applied brakes), tyres worst condition, very dirt and not washed. I faced a lot of...

I have booked a Zoomcar (Booking ID JPS66V82E).

While trip started, car didn't get unlocked using App and customer care tried unlocking it over call but it didn't work.
They have called owner for second key and owner came and handed over key after sometime and I have took the car.

While returning I have fuelled the car, it got stopped at a location and I have called customer care number and informed the...

I booked a zoom car with booking i'd (Jps6646rg) and then due to some reason i cancelled it their came a message from zoom car that my money has been refunded to me in the dena bank debit card i didn't used a debit card and i have no account in dena bank so where is my money refunded after complaining several times to the zoom car no action has been taken....

My id has been blacklisted. Kindly activate it. I was unaware of the policy o[censored]ploading same dl in different account. If it was a policy zoomcar had to say this while i was applying the dl second time, and i had to drive the car too so i thought o[censored]ploading my id in my friends id. My id is shrivatsa. [protected]@gmail.com kindly remove dl from my friends account and activate that in my account....

Issue 1

Zoomcar - airport convenience fee rs. 250 charged

Me - why i am charged when i didn't get the car at airport? I went to your office via private cab and spend rs. 150 and while coming back i dropped the car at your office itself (Which is not at the airport).

Issue 2

Zoomcar - cleaning charges rs. 500 charged

Me - why when i got unclean car at the time of delivery,...

Have completed my trip on 01/11/2019 and i till now i haven’t received me security refund and fuel refund amount back. The policy say that amount will be reflected upto 15 days and its 16th day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times still not received any response from team....

I have booked & paid rs.3874/- for a zoom car on 11th nov'19 and cancelled on the same day.

After a penalty of rs.474, refund of rs.3437/- has to be done to me with in 10 days.

But even as on date 11th jan'2020, i haven't received my refund amount.

Customer care number is not working and emails are not being responded properly.

Pls do needful...

I booked mahindra marazzo car with booking i'd (Jps66s5vy)

They added 8059/- invalid charges as there is no excess km drove by me you can check checklist pics uploaded in zoom car it so bad to treat like these to new zoom car users by adding invalid charges and harassing innocent customers by sending emails and messages how come you people can add invalid charges i dropped car late due to car breakdown i called customer care...

This is in relation to the 6 months tenure subscription with the zoomcar. I never got a support from the customer support but i dont mind that. The issue is with the insta pay that made me attach my credit card with the account and gave right to zoomcar to deduct the amount on monthly basis without my permission.
The subscription ended on 30th nov 2019 but i got an email from them regarding the extension of the tenure without my permission...

Refer and respond to the original complaint for which the link is shared below. This case has been pending for a while and I want Zoomcar to resolve this ASAP failing which I will be forced to take legal action, HIGH TIME!!

Hope somebody takes a note of the no. of reminders and understands that a customer is trying tor reach out to mediate and resolve a complaint!

https://www.consumercomplaints.in/zoom-car-disputing-the-unreasonable-damage-cha...⇄br...

Zoom car pune charges unnecessary amount on me. First of all i received a car late about 30-45 minutes from given time. Cleaning time was considered in actual time. Car wasn't in good condition and well maintained and seats were broken. At the time of delivery they again took 15 minutes more to lock and all procedures, and considered that extra time in actual time. They haven't refunded the fuel amount even after uploading the receipt. Now...

Hi,

I have completed my booking (Booking id: jps660hg2, vehicle:swift at, registration no of vehicle:ts07uh0577) on 29-dec-2019 using zoomcar rental services.

I had prebooked the trip from 9.00am-10pm on 29-dec-2019 by paying 1550 rupees (Including fuel charges) for the vehicle swift at, i had added fuel of 619 rupees and also uploaded the fuel bill of 619 rupees for approval, but only 127 rupees had been approved...

Dear Sir, I Have Booked Hyundai Creta From Zoomcar And Checked All The Documents On 31st Dec-19 While Taking The Vehicle. I Have Seen A Photocopy Of The Vehicle Insurance And Returned The Same In The Car While Parking The Vehicle At The Said Drop Off Location. The Next Day, The Zoom Car Charges Me Rs 2000 For Missing The Insurance Copy. Why Would I Throw The Insurance Copy, Or How Much Would It Takes To Get A Photocopy Of The Insurance. I...

I booked a baleno for 3 days in ahmedabad.

I received a lower version ford freestyle car instead of baleno. Furthermore this car had a preexisting ignition problem due to faulty battery. The customer support is so pathetic. They were not willing to provide any alternate car and were expecting us to leave the car wherever we were and arrange an alternate transport on our own at a remote location. We had to do "dhakka start"...

I have booked the baleno with booking id jps66yqyo through zoom car app. I never expected the standards maintained by zoom car will be this much low and they not even bothered to checking the vehicles they are providing. The car provided is very dirty both inside and outside and i guess service was done long back. Even driving experience with the vehicle is very bad. As per the zoom car vehicle has to parked at the same location where it...

Zoomcar booked under ref no jps66gv8c for dec 14-15, 2019. The company never informed that the car had to be opened through app. The app could not open the car and thus the car could not be used. Frantic calls made to zoom car was futile as the numbers were disconnected. Email send immediately but no response. 2 days later demand made by zoom car for rs 10786/- and no details given. Recovery notices send by zoomcar threatening legal action....

When we returned the zoomcar after the trip we had filled double the amount of fuel that it was before the start of trip as we have planned to travel more than our defined km's in the package. But rather instead of refund back our money for the extra fuel zoom car is asking to pay us the outstanding fee. What kind of customer ethics do you have, it been two weeks i have been calling customer care but it services are so poor and they always...