Zoomcar Complaints & Reviews

Hello,

Zoom car care has been continuously calling me since 2 days. They want me to check email for their updated terms and policies. For just that, they have been calling continuously. I have blocked the number, but still they are calling again and again.

Please look into the matter. I am sharing the number they are callinf from: [protected].

Thanks

May 16, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

Zoomcar Customer Care's response Hello Kapish,

Greetings!

We are sorry for the inconvenience caused. We will have a check on this and take necessary measures. Please raise your concern through the ZAP chat option for further assistance.

Regards,
Appachu
Zoomcar

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I have cancelled my trip and they also stated that refund processed but after waiting for 16 days i am writing here. I have tried several times zoom car customer care but no reply from their side. Please help me what to do and how i will get my money back?
Zoom car booking id: JPS6NOS7F
Booking cancelled on : 24/03/2020

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Website: www.zoomcar.com

I had booked a car with zoomcar on feb 15, 2020 and had paid them rs. 5845. Booking id: jps6no6sk

Due to the corona virus outbreak, i had to cancel the booking and i did the same on march 28, 2020.

I received a sms from zoomcar stating that they will refund the money (Rs 5845) to me by march 31, 2020.

I am yet to receive the money from them. (Today is april 8, 2020)

I have written to them many times through their website's "contact us" page.

I am desperately in need of my money. Please help me in getting back my refund.

I am attaching a copy of the invoice generated from their website

May 16, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

Zoomcar Customer Care's response Hello Prakash,

Greetings!

We did check the booking and see that the refund is not processed due to the situation with regard to the COVID-19. Our team is already working on this and the refund will be processed as soon as possible. We request your patience in the interim.

Regards,
Appachu
Zoomcar

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Address: 1672/A, HSR Optima, 3rd Floor, 14th Main Rd, Sector 7

Booking id - jps6ngkui

I have booked swift car for a trip from 14th march to 16th march. Firstly the car condition was very bad, not at all a car to be taken for a long trip, has 2 tyres as flat tyres. Have made a expense of 7, 000 including petrol and car repair during the trip. Still no refund received.

No reply from zoom car help support to mails or calls.
I was informed in my last complain that, refund has been processed. Please let me know the transaction details and can zoom car confirm source to which refund has been processed.

Ready to share my bank account statement in case zoomcar required.

Apr 26, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

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Address: Zolo Hermoso, Sector-2, HSR Layout, Bangalore

Booking id - jps6ngkui

I have booked swift car for a trip from 14th march to 16th march. Firstly the car condition was very bad, not at all a car to be taken for a long trip, has 2 tyres as flat tyres. Have made a expense of 7, 000 including petrol and car repair during the trip. Still no refund received.

No reply from zoom car help support to mails or calls.
Ready to share my bank statement to prove i didn't received any refund from zoomcar.

Please take strict actions and help me get my refund.

Apr 19, 2020

Complaint marked as Resolved

There are some real issues with company refund process nowadays. Have seen 2-3 cases recently where zoom car says refund has been credited into the beneficiary account, but no amount has been received. Process i took - 1. I asked them to share transaction details so i can approach by bank. They didn't able to share ant transaction details as they have not made any refund payment. 2. I shared my bank statement with them for last 1 month and ask them to show me amount credited from zoomcar in the list. 3. They checked and reply back that they didnt process the refund yet.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Zoomcar Customer Care's response Hello Chirag,

Greetings!

We regret to know that you have not received the refund. Upon checking, we see that the refund is successfully settled in the account through which you have made the payment of the booking, therefore, you will have a check with the card-issuing authority to know about the transaction. Also, we have escalated the issue to our concerned team to have a check and revert to the email as soon as possible.

Regards,
Ramya. S

Apr 06, 2020

Updated by chiragg6 Hi,

Can you guys share which bank account amount is refunded.
And i can share my bank statement right away. Have a look to it and let me also know where you can see any amount credited from zoomcar.

Apr 06, 2020

Updated by chiragg6 Hi,

Please pass me Transaction details.

Verified Support

Apr 15, 2020

Zoomcar Customer Care's response Hello Chirag,

We did check the booking and see that the refund is not processed due to the situation with regard to the COVID-19. Our team is already working on this and the refund will be processed as soon as possible. We request your patience in the interim.

Regards,
Appachu
Zoomcar

Apr 16, 2020

Updated by chiragg6 HI,

Till now zoom car was saying my refund has been processed on 17th March and now zoom car is saying its not processed. I am regular user of zoom car but i never faced such a bad service as this time. Really would think twice before using zoom car next time.

Please process my refund as soon as possible.

Thanks

Apr 16, 2020

Updated by chiragg6 Hi,

Can you see above messages here. Zoom car says my refund is successfully settled in march itself. But when i shared my bank statement, you guys saying refund is not even processed.

I understand the COVID-19 situation, but the trip and refund period was mid-march when COVID-19 situation was not extreme atleast in india.

So its more than a month now, and in current scenario also banking services are working totally fine. So let me know what the issue is processing refund now.

Thanks
Chirag Gupta

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I was a aef and employee at zoomcar and zap and left the job before 4 months but still there are my expense bill whose money is remaining to collect but i am not able to get it. I have tried calling the zap head many times whose name is felix and his email is - felix. [protected]@zoomcar.com but he is giving me the same response that expense money is not credited in the happy expense wallet but still there are many colleague in zoomcar and they said that every month the money is crediting into happy wallet but i am not getting money. When i was working then we were giving some share to him as he was saying that without share he would be suspended and because of that each and every employee here is giving me some amount and as i left the zoomcar so i don't have any authority so i would not get any information, so he is not giving me money and saying that still it is not credited. I have recording proof of it. Even i got information that he has taken all my money showing the work and bills. It is total 20500. Please do anything. This is total expense of 4 months and i have left job 4 months ago means from last 8 months i am trying but i am not able to do anything. I am sharing you my employee card and please do anything. I am trying my best from last 8 months. I can share you the recording also that what he is saying but needed money. Please take strict action against him as he is taking money from each and every man.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2020

Zoomcar Customer Care's response Hello Manoj,

Greetings!

Please accept our apologies for the inconvenience caused. Kindly share the registered email ID for our reference, we will check on the escalation raised and we will address the issue on priority.

Regards,
Ramya. S

Apr 07, 2020

Updated by Manoj manhar [protected]@gmail.com this is my mail id.Please check and revert me as soon as possible

Verified Support

Apr 15, 2020

Zoomcar Customer Care's response Hello Manoj,

We regret we are unable to view the email ID. Please escalate your detail through the contact us page in the app, we will have it checked. Here's the link for your reference https://www.zoomcar.com/vizag/contactus.

Regards,
Ramya. S

Apr 29, 2020

Updated by Manoj manhar This is my mail id-manoj.[protected]@zoomcar.com

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What the hell is going on in this company i thought i am the only one who is facing issues in services. But there is a long like denomination times quee is here of complaints.
I booked a car on 12 th jan 2020 & still waiting for it.
Made calls end no. Of times to customer supprt bt i hv nt get any response.
You have exceeded your tat for car delevery
Now i even dont want after seeing the complaints of custmers & how you treat your customers.
I need my money back with interest
Else ll proceed legally.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

Zoomcar Customer Care's response Hello Deepak,

Greetings!

We regret to know that the vehicle is not yet delivered. Please share the registered email ID for our reference, we will have a check and we will share an update on priority.

Regards,
Ramya. S

Apr 02, 2020

Updated by deepak191994 I dont want vehicle now i[censored] have your tat of delevering a car that u have crossed, so customers also have deginity, i have seen ol the reviews o[censored]r company & service it was biggest mistake done by me to choose this company.
I[censored] want not to go legally so

So process my refund asap thats it.

mail id- deepak194.[protected]@gmail.com
Mob-[protected]

Verified Support

Apr 03, 2020

Zoomcar Customer Care's response Hello Deepak,

We understand your concern here. We are unable to view the email ID, we request you to share the detail through the contact us page in the application, we will have it checked and we will resolve the issue. Here's the link for your reference https://www.zoomcar.com/bangalore/contactus.

Regards,
Ramya. S

Apr 04, 2020

Updated by deepak191994 I have raised the concern every where not yet responded frm anywhere while tkng money tht tm no buddy is saying sory sir we r unble to fnd ur mail id dont do payment here i have share my mob no. Mail id both thn whts the problm is there.

Apr 07, 2020

Updated by deepak191994 Still waiting fr response how lathergic u n ur company are

Apr 08, 2020

Updated by deepak191994 Can i get a reverrt or not

Verified Support

Apr 15, 2020

Zoomcar Customer Care's response Hello Deepak,

We did check the above issue and see that our team has already sent an email with all the details with the updated policy. Please have the same checked and raise your concern through the ZAP chat option for more details.

Regards,
Appachu
Zoomcar

Apr 15, 2020

Updated by deepak191994 Where have you sent the details i have not recvd any details, i[censored]r fake company did then refrwd the same to me.
& yes i dont care what u have change the details did u have ever call me after taking money from me from last 4months this is ur service. same on u & ur Cheap/Fake/Boogus company. see the twitter handle u gotaa see end no.s of complaints are coming on daily basis.

& u are saying that raise the concern through zap chat option, then what u have checked, i have raised several times over there, even u are not giving any response over there.
i dont want to discuss any more i want my money back, else it will be deffintly a big traouble fr ur comapny,

I am reaching out every customers o[censored]r who are facing issue & will go legally once lockdown is over.

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D

deepak191994

from Mumbai, Maharashtra

May 22, 2020

No update after 15 th april its been again one month past away

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I had subscriber a car first they deliver it very late in poor condition car then after two months i ended the subscription along with 23000 pentely now they had to reverse me 10000 my security in march till 10 march instead of refunding this zoom team asking me to deposit another 13000 as outstanding along with late fee of 300 per day this invoice is fake and zoom team is saying they made it by mistake and now they want to forfeit my security in this 300 rs per day pentely... Instead i shall get my security amount along with late fee and intrest too on that amount.. Daily they mentally harnessing me and repeated calling about to deposit outstanding as previous i clear all outstanding on 9 feb 2020 then why late fee and why mental harassment i supposed to get from them.. I had given two months bank statement to them.. Daily they ask something different now they want three months but i decided to move to consumer forum please help me. And get rid of these fraud zoom car circle

May 2, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

Zoomcar Customer Care's response Hello Chandela,

Greetings!

We regret to know about the discrepancy in the billing. We have a dedicated team to address the ZAP issue, kindly escalate the issue through the ZAP chat in the app or you can reach out to our support team at [protected], our team shall have a check and shall share an update.

Regards,
Ramya. S

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Address: Ahmedabad, Gujarat

According to the zap by zoomcar policy the car delivery should be between 7 to 10 days and after waiting for more than 4 months i am not getting car and when i asked zoomcar office here in ahmedabad then executive told me that zap is closed but it is not closed. Cars are also available with them but they are not delivering and refunded my money. What about the interest of money for the 4 months and same issue is getting with others. I need the car but local team and all are updating unavailability of cars so they can earn from it and because of it we need to suffer.

My zap id is [protected]@gmail.com

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2020

Zoomcar Customer Care's response Hello Bhavya,

Greetings!

We definitely understand your concern. We believe that our team has already addressed the concern that you have raised. As informed we regret you will not be able to subscribe to the vehicle if the same is unavailable. Also, the refund is successfully settled from our end and if the same is not credited, we request you to share the bank statement at zap.[protected]@zoomcar.com. Our team shall check the statement shared and shall share an update. Hoping for your understanding in this regard.

Regards,
Ramya. S

Apr 02, 2020

Updated by Bhavya5258 I don't need the money as i am ready to pay you and i have paid for the car not for the refund but the executive here at the city is updating it that car is not available because of personal issues.He is saying that zap is closed.Is it closed?He is not delivering me the car and the cars coming to the city are being delivered to his friends and relatives or the people who is making his pocket heavier.His name is filix and he is zap sale head of the city team and his email id is-Felix.[protected]@zoomcar.com and my friends has subscribed cars many times but he is not delivering us for personal reason.On his update we are not getting car.The delivery date was 16th of march for polo and mail id [protected]@gmail.com but i didn't got car and he said zap is closed but 5 cars came to the city from mumbai on that day and many zoomcar employees in the office are my friend and from all of them i get to know that 1 car was for me but he didn't deliver it to me and i have number plates of the 4 car and i am sharing it also i am sharing email id of my friends and if you are saying subscribe again but what is use of subscription if we are not getting the car after waiting for 4 months?Does personal matter should affect the company or I should give his cash for the car?Give me extra 15000 than my subscription fee and i would give the same amount to him.He would definitely give me the car.The number plates are:-

MH43BP7376
MH43BP7380
MH43BP7390
MH43BP7371

Also the email id are:-

[protected]@gmail.com
Nemi.shah.[protected]@gmail.com
[protected]@gmail.com

Only the thing I need is car or his termination letter so i can subscribe it again and I can get the car

Verified Support

Apr 03, 2020

Zoomcar Customer Care's response Hello Bhavya,

The issue is escalated to our ground team we will surely have this inspected and we will surely take appropriate measures. However, we request you to subscribe to the vehicle again based on vehicle availability. We will surely have a check and we will do the needful.

Regards,
Ramya. S

Apr 03, 2020

Updated by Bhavya5258 I have subscribed for nemi.shah.[protected]@gmail.com at last year june 2019 but got refund on 6th December then i subscribed [protected]@gmail.com but still no update and then [protected]@gmail.com but after delivery date refund.Atleast deliver me a car to [protected]@gmail.com as in this i didn't got the refund and you can also see that when the car arrives in the city he would say the same and will not deliver the car.You can also understand from it and also i am not ready to subscribe again as i am getting same thing again and again because of him.I need the car on all the id as i am ready to pay the amount again.Send me a link and i would pay the amount through it but deliver me a car as this is a big thing even he is earning from making number plates as the price of number plate is 300 and he is making bills of 500 rupees.He has also uploaded fake bills of cctv camera which is installed in the zoomcar office ahmedabad.I am sharing you the dvr information and camera details and same thing is available on amazon.in at 10000 with 4 camera and 2 tb hard but there is a single camera and low harddisk and upon checking i found that it is worth 8000 only with installation but he has uploaded bill of around 22000.He is not giving the expense amount to the employee and afe here.I have all the proof and recording and you can ask anyone here but this is done with each and everyone who is working with him but no is raising complaint and i did which is only a difference.You can check with any details provided.Mh43bg7458 which is car in service centre and he has taken 1400 from happy expense saying that it went for fitness certificate renewal but the car was in the service center.This is the thing he is doing and earning from each and every possible way.You have all the bills and all and you can check from it and also you can ask price of cctv camera and dvr from anywhere you need and it would be maximum 10000 but bill is of around 22000.The dvr and camera link is- https://www.amazon.in/dp/B07YSGY2P1/ref=cm_sw_r_wa_apa_i_gOCCEbDYMVWVF

This are the dvr image and you can check with the serial number.

Jul 25, 2020

Updated by Bhavya5258 Still no response as it has taken more than expected time

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M

Manoj manhar

May 6, 2020

Yes i am from ahmedabad city and i have this problem with the finix.I have updated my details also.

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Address: Coimbatore, Tamil Nadu, 641035

Booking i'd jps6nlogs

We booked a ford figo on 21 st feb 2020. Finished the travel and returned the car on the same date.

Zoomcar says they refund the caution deposit within 10 working days.

It's been a month still refund not received.

Zoomcar care representative are very lathargic. No response for complaint mails to them as well.

Need some attention.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

Zoomcar Customer Care's response Hello Vinith,

Greetings!

We did check the booking and see that the refund was not released due to a technical issue. We have rectified the same and released the amount to the source account. The amount will hit your account within 5-15 days from today. We are sorry for the delay caused.

Regards,
Appachu
Zoomcar

Apr 16, 2020

Updated by vinith vini It's been more than 15 days. Still the amount is not refunded from zoomcar

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vinith vini

from Bengaluru, Karnataka

Apr 16, 2020

No refund yet. More than 15 days. Don't resolve this complaint. It's not resolved yet

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Zoomcar Customer Care's response, Apr 17, 2020

Verified Support

Hello Vinith,

We are sorry to know that you have not received the refund. Upon checking, we see that the refund was initiated however, the refund has failed. Due to the lockdown, the bookings has been affected and we are unable to process any refund. We request you to kindly wait until the lockdown is over, we shall reinitiate the refund.

Regards,
Ramya. S

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Booking id-jps6n3iof
As per the company policies, it was told that refund (Of rs 3999) will be done by[protected]. But after many emails and complaints the company has not provided me with any refund. They are also not responding to various mails written by me.
Kindly provide me with refund as soon as possible, as being a student it is difficult for me to manage.

Apr 30, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2020

Zoomcar Customer Care's response Hello Bhavesh,

Greetings!

We did check the booking and see that the refund is already processed to the source account on 20/03/20. It will take 5-15 days for the amount to reflect under the respective account.

Regards,
Appachu
Zoomcar

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Address: 600053

I completed my trip on 18.02.2020. But i dint receive my petrol amount and the security amount which costs around 1321. I am trying to reach but no response. Already its been more than one month. And still i dint get money. And they said that the amount will be refunded with in 15 days but i dint get the money. Meanwhile i am not able to reach there customer care to report this problem. Worst experience.

Apr 25, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2020

Zoomcar Customer Care's response Hello Aadhavan,

Greetings!

We are sorry to know that you have not received the refund. Please share the booking ID for us to check the refund status.

Regards,
Appachu
Zoomcar

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I will go through legal procedures to zoom car as fraud company and you by a big advocate in court through proof of start and end checklist pictures of km which i uploaded. You and your grand father will also remove invalid km charges. Aside of checklist i'm having gallery pic with date and time of km starting and ending trip and ur saying gps thing ur gps it's invalid u can't judge on that basis i'm having proof

I started 58867km at 2:55pm and ended at 58896 at 10:15am travelled
Total 29km check below in uploaded images with details date and time.

What you people are thinking to us foolish just harrase and torture them customers will fear and pay. I'm not that kind of guy u people will remember me if you don't remove invalid charges.. Providing bad condition cars not maintaing and adding invalid charges ur company is looting customers 😤😡

I'm booking police complaint against you and the company if my issue is not solved i will go through legal procedures i'm having proofs everything.

Mar 31, 2020

Complaint marked as Resolved

I was so disappointed with ur service after contacting customer support and giving police complaint my Issue is Resolved .

Zoomcar customer support has been notified about the posted complaint.

Mar 20, 2020

Updated by Musaab Mahmood Advocate My booking Id is JPS6NW0TT

Verified Support

Mar 26, 2020

Zoomcar Customer Care's response Hello Musaab,

Greetings!

We understand your concern here. We did check our GPS records and see that you have driven extra kilometers, therefore, we have levied the charge as per the policy. unfortunately, we will not be able to waive off the charge as the levied charge is valid. Hoping for your understanding in this regard.

Regards,
Ramya. S

Mar 27, 2020

Updated by Musaab Mahmood Advocate Your GPS Records are wrong I'm having legal proofs of 29km Travelled in this Trip. Gallery picture of starting and ending km with Details Date and time.

Already I Booked a police complaint.

If you don't Remove charges soon.
I will Further go for Serious Legal Procedure against your Company Zoom Car

Verified Support

Mar 28, 2020

Zoomcar Customer Care's response Hello Musaab,

We did try to contact you, however, the number was unreachable. We did go through the image which is uploaded in the app while ending the reservation. We see that you have shared the end odometer which is captured at 3 AM, therefore, the charge levied is valid. We regret we will not be able to waive off the charge here.

Regards,
Ramya. S

Mar 31, 2020

Updated by Musaab Mahmood Advocate I think you people are not understanding and giving silly response my no is available contact me [protected] the time of car is invalid you can inspect the time in the car it's invalid. And this is my last message if you are again giving unwanted response for sure I will go through Legal Procedure and book a Serious case In court.

I'm having clear pictures with details date and time in my gallery and I shared screenshots above. And again u people saying time is wrong 3am in car blah blah things don't under estimate my patience.What u people r thinking.

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P

Police Constable

Mar 27, 2020

I'm constable police officer the customer complained that your company added invalid charges My customer travelled 29kms he is having proofs pictures with date time this is unfair to treat innocent customers by adding invalid charges. I will book case against your company as fraud company looting customer if you don't remove his charges.

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I have completed a booking on 10th may 2019 and till now i haven't received the fuel refund from zoomcar i have been mailing them and calling them regularly the refund amount is rs3664 i don't know where to call or whom to ask for help, i request zoomcar to please see to the issue and resolve it as soon as possible
. My booking id is jps6bhgfo

Apr 26, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2020

Zoomcar Customer Care's response Hello Amartya,

Greetings!

Please accept our apologies for the inconvenience caused. Upon checking, we see that the IMPS transaction was failed, therefore, we have rejected the same and we have processed the refund back to the source account, we request you to wait for the TAT of 5-15 days so that the refund will reflect in your account. Once again, we are sorry for the inconvenience caused.

Regards,
Ramya. S

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I booked tata hexa vehicle with booking i'd jps6nw0tt

I'm so disappointed and embaressed with the car condition first of all it's not serviced reminder is blinking and car stepney tyre is bad got big trouble when tyre got punctured and tools in broken condition which is unusable spanner and tools in unusable torn condition need to call local puncture guy

And another issue is the car ignition turned off suddenly while running there is electrical issue in the car and every 5 mins the car is locking unlocking while running already need to wait 2:30 hours for technican my time got wasted which i extended time. I'm frustrated and disappointed with ur service and
Again u people are adding invalid km charges on my booking is this way to treat ur old customers like this
Check my start and end checklist puctures i completed trip for 29km due to bad condition of car i was unable to took 100% usage of car plz remove the invalid km charges asap.

Apr 20, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2020

Zoomcar Customer Care's response Hello Musaab,

Greetings!

We did check the booking and see that you are billed as per the policy for exceeding the free kilometers. As the charges are levied based on the GPS tracker, we will not be able to reverse/alter the charges here.

Regards,
Appachu
Zoomcar

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Address: Indore, Madhya Pradesh, 452001

My booking id is jps6nhui2. I booked zoomcar on 9th march 2020. It's been already 10+ days still i haven't received my refund for the security deposit of 3999. When i checked the status in app, it says refund pending but no clear information is being displayed. No refund id is shown. Even there is no customer care number where i can contact and i raised a query on zoomcar app but didn't get any response. Pathetic service.

Apr 20, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2020

Zoomcar Customer Care's response Hello Harish,

Greetings!

We are sorry to know that you have not received the refund. We did check the booking and see that the refund is released to the source account used to pay the booking fee.

The amount will hit the respective account within 5-15 days.

Regards,
Appachu
Zoomcar

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G

Gprakhar29

Mar 20, 2020

Worst service from zoom car, i will never recommend this to anyone.
I have booked a zoom car from delhi to panipat
Trip end date was 14 th december.
Booking id - jps6616g7
I supposed to get my 3300 deposit back to my account but its been 3 months and no one is responding to my emails.
Refund status is still pending.

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Zoomcar Customer Care's response, Mar 20, 2020

Verified Support

Hello Prakhar,

Greetings!

We are sorry as you have not received the refund. Upon checking, we see that the refund was not released due to a technical glitch.

We have rectified the error and initiated the refund through an IMPS mode. You shall receive a link on your registered mobile number, Whatsapp and your registered email ID within 24 hours.

Once you receive the link you will have to click on it. You will be offered different options to initiate the refund. Please choose the one that best suits your requirements and you can go ahead with the process. The amount shall be instantly transferred to the respective account.

Regards,
Appachu
Zoomcar

S

Shambhuraje Patil

Aug 6, 2020

I booked a zoomcar for 29th feb 2020. Returned the vehicle that day itself. It has been more than 5 months and i am yet to receive my security amount refund of Rs 3, 345. I had never expected such an experience from zoomcar. Booking id: JPS6NOZEW.

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Address: Bangalore, Karnataka, 560079

While booking it was shown 50% cash back in zoom app. It was mentioned as cash back will be credited after 72 hours. After booking the car they are saying that i have not applied for promo. New way of cheating customers is invented by zoom car. I paid unnecessarily more thinking post cash back price is ok. Feeling helpless and no idea as how to take this up.

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

Zoomcar Customer Care's response Hello Yogish,

Greetings!

We are sorry to know that you have not received the cashback. Please share the booking ID for us to have it checked and share an update.

Regards,
Appachu
Zoomcar

Apr 11, 2020

Updated by Yogish Kumar T N Booking details in the attachment

Verified Support

Apr 15, 2020

Zoomcar Customer Care's response Hello Yogish,

Thank you for sharing the booking details. We did check the booking and see that you have not used the offer while making the above booking, hence there will be no cashback provided.

Regards,
Appachu
Zoomcar

Apr 15, 2020

Updated by Yogish Kumar T N Why would I not opt for the offer sir? Please accept as “this is a new way to cheat customers”. While booking it was clearly mentioned as offer availed and cash back is later. I shud have known that time itself. If there is a offer or cash back it has to be applicable while booking itself not later on. Now I know and I will spread this new way of cheating from zoom. And please stop making lame excuses as I have not opted for offer. There is 50% cash back and I did not applied for it. How lame excuse. I don’t want your cash back, please don’t cheat others in same way. Have fair business practices and you will grow. Nothing can be achieved by innovating new cheating ways.

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Y

Yogish Kumar T N

from Bengaluru, Karnataka

Apr 11, 2020

No sir, I am sorry for using zoom car app even after friends warned me not to use it and lost money.

Booking details are in the attachment.

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Address: 500032

I booked hyundai i20 elite on 23rd feb 2020. I paid 2275/- as total amount (1276/- for car and 999 as security deposit). I paid this amount via netbanking. I was told that amount will be refunded till 10th march 2020. Refund has not been initiated and refund amount reflects 0 on the website. They are also ignoring emails and calls on customer care.

Booking id: jps6nlvtx

Apr 17, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

Zoomcar Customer Care's response Hello Aishwary,

Greetings!

We are sorry for the inconvenience caused. We did check the booking and see that one of our executives has reached out to you and updated on the refund.

Regards,
Appachu
Zoomcar

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M

Maheshwanve

Mar 19, 2020

Muze fasaya hai 35000 Ru Ko. Muze call Kiya tha bola aap meri gadi leyo Mai indain army se hu mera taransfer hai jammmu Kashmir Mai
Esliye Mai car bech Raha hu .
Tum intrested hai to batao .

Uska name isne Dhanraj k. Jain bataya

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Address: Pune, Maharashtra, 411009

Despite of keeping the car in the same position without any damage exactly at 10 pm. I did not even finish the given kms. Still they have charged a fee of 2k which is double the amount of my total bill.
I tried calling on customer care but the calls are not being picked up. It is not even mentioned what i'm being charged extra for. This is very unprofessional as i have been a regular customer of zoomcar and it has never happened to me. Please kindly do the needful

Apr 17, 2020

Complaint marked as Resolved

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

Zoomcar Customer Care's response Hello Akhilesh,

Greetings!

We are sorry to know about the discrepancy in the billing. Please share your booking ID for our reference, we will have a check and we will share an update on the levied charge.

Regards,
Ramya. S

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Dear team,

Can i expect reply and payment from your side.
Kindly do the needful to avoid and legal obligation.
This is totally harrasment. No body bothered to reply. No body bothered to speak. No body ready to give payment.

Unable to understand what you people are doing or trying to do. 48 working hours has been over and i am still struggling to get reply from your side and payment to be credited in my account.

From last 3 months i am suffering. As per our conversation from last month this payment should release by the end of feb'20 but no body bothered.

Even continues request that my credit card bill is overdue and i have to pay the bill there is no system or person from company side who should bothered about his partner. If your money gets late you charge rs. 300 per day as late fee.

It's 3 months, can you imagine if i calculate the late fees with same charge that would be more than 1 lakh rupee. Just requesting you once again that kindly credit my last pending payments by today only and the month of feb kindly share the bills and if the payment needs to be done than just credit that payment too in my account as soon as possible...

Trying to calling on your number but unable to connect on support number may be you people have blocked the number.

Without prior information you people has terminate the agreement and picked your cars without my information from the sights. I am still struggling to get the details of termination of contract but no body bothered to tel the person with whom contract is made.

I again urging you it's hight of incorporation. To avoid any legal action kindly do the needful by today as it is already pending since long.

Regards
Sumeet kumar
[protected]

Zoomcar customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

Zoomcar Customer Care's response Hello Sumeet,

Greetings!

We understand your disappointment here. We did check the above issue and see that our team is already working on it.

Please raise your concern through the chat option in the ZAP application for our team to share more details on the escalated issue.

Also, the payment with regard to the termination done will be settled in the payout of next month.

Regards,
Appachu
Zoomcar

Mar 17, 2020

Updated by Sumeet Kumar Bhandari Dear Mr. Appachu,

There is no response from your zap support chat, that's the only reason why I have register my complaint here. Except making false commitments/Excuses nothing is happen through zap support chat. That is totally harrasment for me to contact you over zap support chat.

Kindly reply on this complaint only Or ask some responsible person to call me.

How you people pick up the cars without prior notice Or Information to us...

Who allow you to do this.

I need money on urgent basis but instead of crediting amount to my account you people's are just doing false commitment. Even your local guys are not responding my phone now..

Requesting you again kindly do the needfull by 18th March to avoid legal action along with the demand of penalty from company for harassment.
.
Thanks and Regards
Sumeet

Verified Support

Mar 18, 2020

Zoomcar Customer Care's response Hello Sumeet,

We under your concern here. We have already informed our team to have a check on the escalated issue and share an update on priority.

Regards,
Appachu
Zoomcar

Mar 18, 2020

Updated by Sumeet Kumar Bhandari Dear,

That priority is still not started. Request your early action.

Regards
Sumeet

Mar 20, 2020

Updated by Sumeet Kumar Bhandari Dear Mr. Apachu,

Requesting you to help and solve my issue on priority. Still no response from your side or company side.
Requesting you to please do the needful to credit the payment and arranging the Bills on my registered email id for January and February.
Car numbers are

PB01N0340

PB01N0430
PB01N0442
PB01N0582

Regards
Sumeet
[protected]

Verified Support

Mar 28, 2020

Zoomcar Customer Care's response Hello Sumeet,

The issue is escalated to our concerned team, we will ensure that the issue will be resolved as soon as possible.

Regards,
Ramya. S

Mar 28, 2020

Updated by Sumeet Kumar Bhandari Dear i can understand how serious you are about my work. You people takes 8 days to reply my complaint and still it's only escalated. This is the service you can provide only.

Still hoping and waiting to get my issue resolved.

Regards
Sumeet

Apr 08, 2020

Updated by Sumeet Kumar Bhandari Dear Team,

The payout is still pending.

Dec 16, 2020

Updated by Sumeet Kumar Bhandari Can any body helpe to get my money refunded. Even your team has been stopped replying on our emails.
I am worried that zoom car is ready for refund or ready for a big scam with the people's who have subscribed the zoom cars.

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 153

they are continuously calling for their changed terms and policies

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refund not received and no communication from their side

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refund due to cancellation not received

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refund did not credited even after 20 days of trip

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expense refund is not credited even after 20 days of trip

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not getting expense money

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car not delivered in three months

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my security refund not made to me instead asking for 13039 outstanding and make a fake bill asking me to submit late fee too

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car not delivering

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refund not received even after a month

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refundable deposit of rs. 3999/- has not been refunded for booking id - jps6n3iof.

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issue regarding my refund amount

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invalid excess km charges added

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refund not received from zoomcar

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added invalid excess km charges

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refund not yet received from zoomcar

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cash back

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security deposit not refunded (cannot contact cc)

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faulty inconvenience fee

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zap payments not credited from last 4 months

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