What the hell is going on in this company i thought i am the only one who is facing issues in services. But there is a long like denomination times quee is here of complaints.
I booked a car on 12 th jan 2020 & still waiting for it.
Made calls end no. Of times to customer supprt bt i hv nt get any response.
You have exceeded your tat for car delevery
Now i even dont want after seeing the complaints of custmers & how you treat your customers.
I need my money back with interest
Else ll proceed legally.
Zoomcar customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2020
Zoomcar Customer Care's response Hello Deepak,
Greetings!
We regret to know that the vehicle is not yet delivered. Please share the registered email ID for our reference, we will have a check and we will share an update on priority.
Regards,
Ramya. S
Apr 02, 2020
Updated by deepak191994 I dont want vehicle now i[censored] have your tat of delevering a car that u have crossed, so customers also have deginity, i have seen ol the reviews o[censored]r company & service it was biggest mistake done by me to choose this company.
I[censored] want not to go legally so
So process my refund asap thats it.
mail id- deepak194.[protected]@gmail.com
Mob-[protected]
Verified Support
Apr 03, 2020
Zoomcar Customer Care's response Hello Deepak,
We understand your concern here. We are unable to view the email ID, we request you to share the detail through the contact us page in the application, we will have it checked and we will resolve the issue. Here's the link for your reference https://www.zoomcar.com/bangalore/contactus.
Regards,
Ramya. S
Apr 04, 2020
Updated by deepak191994 I have raised the concern every where not yet responded frm anywhere while tkng money tht tm no buddy is saying sory sir we r unble to fnd ur mail id dont do payment here i have share my mob no. Mail id both thn whts the problm is there.
Apr 07, 2020
Updated by deepak191994 Still waiting fr response how lathergic u n ur company are
Apr 08, 2020
Updated by deepak191994 Can i get a reverrt or not
Verified Support
Apr 15, 2020
Zoomcar Customer Care's response Hello Deepak,
We did check the above issue and see that our team has already sent an email with all the details with the updated policy. Please have the same checked and raise your concern through the ZAP chat option for more details.
Regards,
Appachu
Zoomcar
Apr 15, 2020
Updated by deepak191994 Where have you sent the details i have not recvd any details, i[censored]r fake company did then refrwd the same to me.
& yes i dont care what u have change the details did u have ever call me after taking money from me from last 4months this is ur service. same on u & ur Cheap/Fake/Boogus company. see the twitter handle u gotaa see end no.s of complaints are coming on daily basis.
& u are saying that raise the concern through zap chat option, then what u have checked, i have raised several times over there, even u are not giving any response over there.
i dont want to discuss any more i want my money back, else it will be deffintly a big traouble fr ur comapny,
I am reaching out every customers o[censored]r who are facing issue & will go legally once lockdown is over.
I have wrote more e-mails to your support team about the current situation and u people suddenly changed the new policy and u people were forcing the opt the option I was getting more messages and calls from your side in this situation how can I pay the amount with any income source.