Jun 18, 2020
Updated by sendil_15 Booking ID: JPS6NO6LA - Refund not processed for 85+days.
Could someone help in getting the refund processed?
Zoom car response:
Senthil, we definitely understand your disappointment here with regard to the delay caused in processing the refunds. We are already working on initiating the refund and it will be done within 2 weeks. We request your patience in the interim.
My Response:
Worst support i have ever contacted. You people keep on using the same script for 85+ days now and keep on repeating wait for 2 weeks for 85+ days. Lets have some sense before replying. I want this to be escalated and need my refund today
Zoom car response:
Zoomcar
We are sorry for all the distress caused. We do not want to keep our customers waiting for the refund. Unfortunately, due to an internal issue, we are unable to process the refunds and our team is working on it. Please rest assured, you shall get the refund, however, it shall take some more time for us to have it processed. We are requesting your patience here.
My Response:
I don't have the patience anymore with you people. I want a daily update on what is happening to make this refund processed. Because I am keep on hearing the same story for past 85+ days. Don't give vague response. I want my refund before 20th Jun'2020 as per your Supervisor Satheesh's confirmation.
Zoomcar
Senthil. we agree with your disappointment. We are not denying the refund, however, we are requesting some more time for us to have the refunds processed. Requesting your patience in the interim. Please rest assured, the issue shall be resolved as soon as possible.
My response
Exactly. When you will give me a refund? Other than your pre written scripts like "wait for 1 week, 5-15 days, 2 weeks, 2-3 weeks" can anyone explain the exact issue here? All your timeline fall inside this 85 days. I want a proper response from Zoom car as you are holding my money for 85+ days for no reason
Zoomcar
We understand that it is unacceptable to process your refund in delay. Due to the crisis of COVID19. we are operating with the limited resource, hence it's taking more than the expected time to process the refund. It is our sincere request to kindly wait, we shall process your refund as soon as possible.
My response
With Limited resources, you don't have any challenge in accepting new orders then why you are facing issue in processing refund?
Again be sensible in answering as I have already waited for 85+ days. I have seen all kind of worst support and so i started writing in Facebook.
Ways on how i was being ignored by you people
1. Call Support : They started hanging up the call
2. Email support : No proper response and no response for past 10 days (Email chain has 74 threads)
3. Supervisor : Stopped responding to my calls
4. Sent mail to Greg before 10 days - No response
For each and every time i need to follow up with you people to hear "wait for 2-3 weeks". This is happening for 85+ days and without any shame you all are repeating the same. You people are taking advantage of the situation and blocking customers money.
What is the meaning of as soon as possible mentioned in your response? Please explain.
Zoomcar
Senthil, as informed our team is working on the refund issue. We will ensure the refund is processed as soon as possible. We are requesting your patience here.
My Response
No more patience with you people. You people are working for 85+ days to process the refund where your policy says it will be done in 5 - 15 days.
As soon as possible means for me its within 5 mins. What does that mean for you?
