Claimed

Zoomcar Complaints & Reviews

2.3
Last updated Mar 12, 2024
Complaints 5653
Resolved
2591
Unresolved
3062
Quick Links
Statistics
Share
Contacts

File a complaint to Zoomcar

Having problems with Zoomcar?

File a complaint and get it resolved by Zoomcar customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Zoomcar
Customer Service Contacts

Zoomcar Phone Numbers

Phone
+91 80 6748 1200
1321
1180

Zoomcar Website

Zoomcar Head Office Address

#308, 1st to 3rd Floor, 100 Feet Main Road, Indiranagar, 1st Stage
Bangalore North
Bangalore District
Karnataka
India
560038

Zoomcar reviews & complaints page 154

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
U
Ujjwal Nehra
from Meerut, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not received from zoomcar after so many days

I've not received my refund.
Booking idjps66yhs4
Nobody is replying to my mails, it shouldn't have taken more than 15 days but zoomcar once again failed to keep their promise. Definitely not gonna book again.
Just process my refund.
All i got was a mail saying that i've successfully completed my trip when i enquired about my refund amd now all my queries are going unheard and are not replied back. The due amount...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shree799
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

blocking of account

Address:560104

I have been blocked by zoom car without any reason. Kindly please resolve my issue. I am not able use my account anymore.
My registered email id: [protected]@gmail.com
My driving licence is still pending for verification. Dont simply put everyone account into blacklist. Yes, i do reffered to my friend. And i credited with 500 but now i am not able to use it....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pavanrickey
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

charged 1, 50, 000 penalty as inconvenience fee

Address:Hyderabad, Hyderabad, Telangana

I have made a zoom car booking,
Tata teago on 17/12/2019, for 240 km with fuel.
For the duration 8 am - 8 pm, 12hrs in total
I managed to approach car by 8:30 am where i faced my first trouble of not starting the car i tried starting it for several times then bring it to company's notice and requesting for change of car. Company associate clearly rejected and mentioned there was no other car available for replacement,...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Karapurath Abhishekaran
from Thiruvananthapuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unnecessary charges placed on me

Address:500047

This is regarding my booking with zoomcar (Booking id: jps6b2tgr) in hyderabad on 24th june 2019. I had picked the car up in the morning and filled in the checklist, where i had mentioned all the damages on the car. The app did not let me take pictures of the portions where the damages were already pre-mentioned on the checklist. So basically, i had taken pictures of the front of the car and updated it on the checklist.
After i had...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sk Mujahedd
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

invalid over speeding charges

Booked maruti ciaz car with booking i'd jps66rcks

They put 2500/- invalid overspeed charge how come i can drive above 125km/ speed in that location where your zoom car member is mentioning location. The roads are narrow and with traffic cant increase more than 70km/ speed you can go live at that location and check if there is 1% chance or possibility to drive above 125km/ speed it's not higway or 4 track road to cross 125km/speed...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
chaitu0905
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not received jps66ibok

Zoom car is yet to initiate refund with respect to booking id jps66ibok, which was cancelled by zoom car on account of damaged vehicle provided by them.

Despite several remainders and assurance from their end, i am yet to receive complete booking amount refund to my source account for the cancellation. Attempts to reach their customer service is also failed as the ivr options do not provide feasibility to talk to their officer...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Hinjewadi, Pune, Maharashtra, 411057

Booking id-jps661wj4 registered mobile no:[protected]. They charge me 3564 for 3 hrs i think its a great way to loot people. How you people can charge this much of amount for a suv which is not maintained not clean not going above 80kmph. This time the experience was very horrible as we returned the car 3 hrs late when i was trying to extend the booking before one day it shows 519 for 1 hour and when i tried next day it was increased by 200...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
ManishKShukla
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

speed governor

Address:560008

Booking ID:JPS66PFEF

Zoomcar does not maintain transparency when it comes to speed limit.
The FAQ page (https://www.zoomcar.com/bangalore/faq) says: The speed limit is 125
Policy page: (https://www.zoomcar.com/hyderabad/policy#feePolicy)
"The Vehicle may be enabled with speed governor in compliance with the applicable Government regulations, that limits speed of the Vehicle upto 80 km/h. You will also...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
MAYANK BIYANI
from Indore, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unnecessary inconvenience fees charged in booking id jps66rxji

I have already explained everything to the customer support, nd still an inconvenience fees has been charged in my zoomcar account. Further, i have faced inconvenience in delivering the vehicle and instead of refunding me my expenses which have been already agreeing with your customer support executives you are charging me fees.

I have told mr. Anil (Photo attached) everything about documentation and on 11th december 2019 to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Keerthi.1489
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

improper refund

Address:Hyderabad, Andhra Pradesh, 500070

I had booked zoomcar on 12th december 2019 and the total amount for the booking was 4064/-, which was to be paid upfront. After payment, i received mail from zoomcar stating that the license is declined stating that it is not for lmv. As zoomcar did not accept it, it led into cancellation and they deducted 50% amount without any fault of mine.
They should have done the verification prior to my booking and shouldn't have accelerate...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Amrin jaffer
from Hosur, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of 3999 not received

Address:#126NN, "SHAYARI" , NISARGA NANDANA, nisarga layout ,, Bannerghatta- jigani road, bannerghatta post, Bangalore, Karnataka, 560083

I had booked a car MH14GD4372, swift in mumbai on 3rd Dec 2019. I had paid 2999 Rs as deposit, and paid 1000 Rs for the Deisel.
So the total amount to be repaid is 3999 Rs, it's been two weeks and I haven't gotten my refund back and I am not able to contact the zoom car.
It just shows the refund has been initiated for past 2 weeks, but I have received nothing....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kpmr
from Amreli, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

trip id: jps66g6hh

Address:Ahmedabad, Gujarat

Hi, tata tiago car given to me was filled with around half tank of fuel when the car was tower due to diesel leakage. During the time of pickup hardly there was 5%. I had to cancel my trip midway which was 120kms away from ahmedabad. I had to wait until tow came in risking my family where there was no connectivity by bus etc. Even though i had not opted for fuel package, since the car was damaged mid way i need fuel money back....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pratik2424
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

spare tyre was already missing still damage charges applied

Address:Zoomcar Pvt Ltd, Bangalore, Karnataka, Gautam Buddh Nagar, Uttar Pradesh, 201301

I had booked zoomcar on 12/05/2019 and my booking id is jps6bg0z8. The spare tyre was already not there when i received the car still zoomcar is applying false damage charges against me. I am supposed to get refund of ₹4680 and the company is asking me for 4000₹ of damage charges outstanding. What a cheat and fraud company. Checked this website and there are thousands of fraud cases against zoomcar....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Swetasahu0512
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

service regarding

I book a car from zoomcar for shirdi and shani sikhrapur car detail tuv300 car num mh14gd9518 on 11th dec and they guys provide worst service ever it's lyf a nightmare for me me and my full family went to shridi after shridi we went to shani mandir before 7km that car god jammed one of spare part was damaged garage person said that it will take one day parts are not available then i called to zoomcar customer care number first they said...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mohit dhabhai
from Faizabad, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

please delete my account number, license and mail from zoomcar

Please delete my account my mobile number, license from mail id [protected]@gmail.com as I have another account on zoom car and I am not able to change its mobile number and mail id as its already being registered, so kindly help me out of this issue. Several times I have contacted Zoom car customer care but I haven't got any satisfactory result so please solve my issue asap.
Please solve this issue as soon as possible as I have...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pratik2424
from Pune, Maharashtra
Report
Copy

false damage charges applied

Address:Zoomcar Pvt Ltd., Bangalore, Karnataka., Gautam Buddh Nagar, Uttar Pradesh, 201301

I booked Zoomcar on 12/05/2019 and my booking ID is JPS6BG0Z8. The company has applied false damage charges against me I have returned the car as it is they are asking me to pay outstanding amount of 4000₹ first they were asking me 6000₹ and now when I wrote on this site they immediately reduced 2000₹ they are still applying false charges of 4000₹. What a worst company it is 7 months and I am supposed to receive 4680₹ in my account....
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sk Mujahedd
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

invalid excess km and fuel charges

I booked Maruti Swift At car for 78kms with booking i'd JPS663CKZ

They put me 1495/- invalid charges it's so unfair to treat like these for zoom car customers you can check the start and end checklist photos i completed the trip for 77kms there is error in your car Gprs there is no way I Drove Car for excess kms and how come you people add ReFuel Charges I took Car At 0% Fuel level you can see in check list pictures how come...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
V
VM256
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ripping off customer by providing faulty car

I had booked a zoomcar rental car from ranchi, as soon as i reached the ranchi pickup point of the zoomcar, the car was in a very poor condition and externally dented and damaged from all the sides. After inspecting the car, i refused to take it and told them that i wouldn't take the car. The customer service didn't budge nor anyone else who i spoke to. The company has taken the full amount from me and isn't ready to give any sort of return/refund/credits...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
amolagrawal
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fuel amount has not been refunded

Address:560048

I have booked a car with fuel for nov 15 2019, booking id is jps66l528. To my surprise car was not filled with fuel. My booking got completed on nov 16, 2019. According to zoomcar refund policy i should get the refund in 5-15 days. I called after 5 days and customer executive said to wait for 15 days. I called after 25 days on dec 10 and now the customer executive is saying the refund failed on dec 1. I got no update whatsoever in this time...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahul Xalxo
from Bhuban, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unexpected outstanding cost

Address:Patia ,Bhubaneswar, Khordha, Odisha, 751024

My brother has booked a verna from Bhubaneswar zoomcars and unfortunately they got disbalanced and got lil accident due to which car Rim one side and front bumper got damaged a little. For this zoomcar took 10K at the point of time and sait it will be insured but after 40 days they are putting penalty of 1.5 lakh .

What the problem, do they did create fault and put every burden on our self?
Y costumer care is not interacting...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy