Zoomcar Complaints & Reviews

I've been charged totally fraudly firstly my car broke down and i had a flight to take which costed me alot and the customer care didn't even pickup my calls on time and the roadside assistance took 3 hours to arrive which i was promised of 30 mins of arrival there was no sincere apologies from there side and i've been charged excess km without any reason here's my booking reference number - jps6nztxz
The car was really miserable to drive and i lost 16000 rupees in order to wait for road side assistance then i'm asked to pay 1, 086 rupees for excess km which is invalid because the car got broke down and because of that the km might've exceeded i need a proper action against this.
I don't know how many people get charged falsely because of this.
Yours sincerely a totally unsatisfied customer.

I made a booking with zoom car, they booking got commenced on feb29, 2020 at 7am and finished on the same day at 8pm. The next day i got an update for some impending charges that i paid. They completed the charges and initiated my security refund of 5000rs. Today (March 3, 2020), they added an inconvenience fee of 10, 000rs without any reason. If they had any issue they could have settled before completing my booking.

This is about booking id - jps6nk8p8
On 16th feb 2020 booked tuv300 for 36 hours with security deposit of 2999 +5772 booking fee total 8771/- of amount (Travel date 29th feb)
On 26th feb i drpped a mail regarding last minute issues of zoomcar stating that "plesae recheck the availability of car and let me know to avoid last minute cancellations" but they replied i will get the details 4 hour prior booking time/travel time.

At last the car details were not sent to me so, i called to customer service they told that they got update of the same (Car was blocked for maintenance) 1day prior to travek time but not alert the me, instead of that they asked to take 5 seater car instead of 7 seater as it was unavailable. I asked them "we are 7 in number then how can we adjust in 5 seater" they replied there is no other way so, i asked them comepensations
1) please allocate 7 seater if not refund me double teh booking amount
2) i asked them to give 2 cars.
3) i asked to compensate the amount which incurs if i would have book 7 seat car in revv/other company.
4) i asked that "i will book other car with same time duration in the same account (Same account because in that account i had credits)"they replied its not possible as it will be overlap bookings.

So, for in every step they replied no possible way to get resolved, even customer (Me) adjusted as per t&c they are not supporting
Waste customer service that i never seen in my life

Even i asked them that"we came from hyderabad we have some plans beacuse of you (Zoomcar) our plans got failed so please provide the expenses that we spent till then" for that also they rejected.

Car changed from tuv300 o xuv500 on 27th feb again on 29th (Travel day) they said it is in block list

I have been blacklisted by zoomcar for no reason and without any intimation about the same.. Have completed all dues and no fines pending.. Never had to pay any fines infact..
Im unable to connect with zoomcar for this issue. Only mail option available which i already have sent but no reverts.

I needed to make a booking for coming weekend which popped up saying im blacklisted..

I have taken a zoomcar on[protected], bearing ref id jps6nj1nm and paid an amount of rs 5067/- in which rs 3000/- as a security deposit and also a fuel bill of rs 1000/- as extra, my refunds was supposed to be initiated on or before[protected] but it wasn't happend and after contacting zoomcar through help feedback it was told that refund will be initiated on or before[protected], but it still not reflected.

I booked a car tata tiago dated 29 february 2020 time 6.30 pm.
For which i paid an amount of 5, 676 inr in advance that was been deducted via my bank of baroda vibhuti khand branch using upi payment done via zoomcar app installed on my samsung a50s smartphone.
My zoomcar account info are mentioned below -
Name - deepak shukla
Mobile no. Registered on app - [protected]
Contact no. - [protected], [protected]

Took zoomcar from kothaguda (Hyderabad) on 28 february morning at around 10:30 am. About around 25 kms+ later while driving, roadside people warned us about driver side tyre wobbling. Parked the car and found tyre was wobbling badly even at 10kmph. Happened at 4:30pm. Called customer care right away. I was with my pregnant wife and mentioned the same to the customer care and i was informed i will be getting a callback in 15 minutes from the backend team. Waited for half an hour and since there was no response, gave a call again and i was informed will be getting a call in 10 minutes for sure. Got a call only at 5:30 pm, i. E, 1 hour after i reported the issue. After all the talks, they told they will be sending a towing team and asked us to wait till the towing team comes. The towing team came at 7:30 pm and took the car and went. And no replacement car was given to us. So basically we sat for 3 hours in the car (Pregnant wife) and left stranded in the middle of the road after all these. When i checked in the app, cars were available in the location we were standing and also the location where we picked up the car in the morning. A great danger was avoided by the timely intervention of other drivers by reporting to us about the wobbling. But the approach and service from the zoomcar was pathetic and unreasonable. We were put to wait for 3 hours in the middle of the road and atleast a replacement car should have been provided to us. We had to cancel all our schedule due to this. We had booked the car till tomorrow. Now we have to find another way for tomorrow. If this is your approach towards customers who took your service and had to face all these situation due to the negligence from the zoomcar side, i wonder how long zoomcar will survive as a business.

I will never ever take a zoomcar again or refer it to my friends.
Booking id : jps6nksk8
Car : maruthi swift at

I am a zap associate. Haven't been getting proper response from the support team for the concerns raised. Car's parts have been found missingafter the booking. No actions taken even if the tickets are raised with proof (Images). Wheel cap has been missing when the vehicle was returned from mainetnance by zoom people itself. Vehicle will be taken for maintenance for no reason and will be extended without valid info. This affects zap associate's income or revenue. But zoom keeps earning out of it no matter what. Vehicle was damaged when it was returned from maintenance. Drafting this complaint with heavy amount of frustration as the zap support people are arrogant when asked about any details. There is no tranpsarency. Associates are not kept informed abput whats going on with the vehicle. Multiple tickets have been raised about parts missing. Apart from the concerns raised, they action irrelevant and unneccesary things. Car comes back the same way it was before without repair done on it. The fuel readings and km reading are somehow changed by the end of the month. It wont be the same as the beginning (When the booking will just be done). For a simple concern, they block the car for days together... Sometimes weeks as well. Customers have been booking the car and stealing genuine parts and zoom is not doing anything about it even after multiple intimation.

Booked the car in december 15 2019 booking id : jps66yopj.
I booked the car from 7 am to 7 pm. Tried calling customer care numerous times, there is no response. Dropped email’s but there is no reply.in app it says refund pending. It is one of the worst customer experiences. I will never recommend zoom to anyone. Please refrain from zoom. It has been more than 2 months now still it shows as pending for refund. Even if they had to take a 2 week time to refund this is way beyond that time. Seeing the number of complaints online i feel this company is scamming the customers. Plz spread the word and dont let anyone else get scammed by these scammers

I uploaded my driving licence in zoom car app. I have made a booking with them. But they have cancelled that booking stating that they don't accept the driving licence from my state (Haryana). I tried contacting them several times, but each time their response is the same. How can they reject a licence given by the govt of india?

I have checked with other people from my state, many of them are using the zoomcar without any...

I had to book a car on 17th feb and there was a swift available very near to my location. I booked it. Payed the complete amount of ₹3, 889. But after booking the pick up location shown was very far my location. I was surprised and i cancelled the booking. Zoomcar charged me 500 for that. I didnt wanna cancel the booking. I did only because of the false location of the available car before and after booking. I need my money back.

I have booked a ride in zoom car app and due to personal reasons i have cancelled. I paid rs. 5849 through internet, as per the cancellation policy i would get rs.5649 as refund. But i didn't get the refund for the past 2 months. No proper response in their customer care department. Contacted too many times. Now they have removed my contact number from their customer care data entry. No response.

I booked a zoomcar a month ago, and i was supposed to get ₹5000 security deposit back. Now this zoomcar app shows that the booking is settled but i haven't received any refund from their side. The customer care helpline number they're providing with is useless, no one's there to solve my issue. Even on mail i'm getting computer generated responses. This is a fraud company which as a record of scamming innocent people for no reason.

I completed my trip perfectly within time and with quite a lot of Kms left, But still zoom car has charged unnecessarily 8000 Rs, which is shoawing as outstanding amount.
When i tried to inquire, they are saying please read the policy details.
What the hell i would do after reading policy details, when i have already uploaded the start and end trip pics. Everything looks fine with car when i ended the trip and next morning i wake up and see these messages from zoom car.
ID:JPS6NKYHP
MH43BG7697

Hi,

We had booked zoom-car in hyderabad, on 21 feb 20. We were charged around 7k inr extra, on pretext of extra k. M., when we had driven only around 20 km, and the car was with us for only couple of hours.

We will raise police and legal complaint for this, after filing an official complaint with zoom-car.

These people are cheats which we can make out from the number of complaints against them.

Saurabh

Hi,

I tried to book online but after the bank charges were debited two times i got a message that the booking is failed. Tried to call the customer care numbers several times but could not contact any representative. Poor service and pathetic experience. Let me know the steps i should take now to get my money back.
Take action as soon as possible

Maine zoomcar book kiya ja mai pick lrne gya tho unhone mere se otp liya or mera trip start kr diya or bola ek gadi ka video bna lo maime bna liya phir mai gadi drop krne gya tho waha pe jo staff tha usne gadi kholi or gadi ke kone mere ko bikul thoda tha ash ka contains dikhaya or mera phn maga or smoke ka complaint daal diya jb ki mai tho smoke lrta bhi nhi hu or mere sath mera ek frnd tha wo bhi nhi krta h uske bad zoomcar ne mere upar 1000 ka fine lga diya. Mai iss services se bahut nhi nakhush hu...!! Mera booking id - jps6nivpz car name swift

Hi,
I am sharing my pathetic experience with zoomcar apps. They confirmed my home delivery and later on after deducting the money, they simply send a text about the cancellation of the home delivery and asked me to pick up the vehicle from another location. There is no direct helpline number to reach. They did not even bother to revert on the mail.

I recently booked the zap service and zoom rental. One of worst customer service and fraud company

I paid 36000 for zoom rental for 9 days 13 hours. The day of rental starts, i went to pick up the car at 11 pm. Until 12:30 the car was not unlocked and finally they gave me another junk car to drive which is manual transmission but i was looking for automatic.

The very next day the tyre got ripped due to very poor maintenance of the car.
When ever i call the customer service they wont respond.

Next i booked zap service the app is not allowing me to upload documents after i paid the cash. Once cash was gone they are not even responding big cheating company.

I am from us for a vacation and they spoiled my entire vacation.

No one please never use their service.

My friend is using my driving license in his account. I have reported several complaints but they haven’t resolved it nor deleted that account. If something happens in future i will not be responsible for it. Zoomcar is not taking action againt my complaints and this gives me mental pressure and their associates in pune, viman nagar are giving cars without checking if the person holds a license or not