Zoomcar Complaints & Reviews

Address: Pune

Website: www.zoomcar.com

I have paid 9361 rs for car booking in february month for april booking, but due to lock down i have cancelled booking in march month. As per policy i owe 100% cancellation amount but its been 2 month neither they are replying to mails not refunding amount of 9361.
Please do needful.

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I haven't got by security deposit of 14999 from zoom car

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I booked a zoomcar on 19 march and returned it on 20 march. But since then they have not refunded the 5000 rupees security money till date. It is 7 june now.

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Address: Ground Floor - Enzyme Tech park, #4 Building, Domlur Service Road, 13, HAL Old Airport Rd, Domlur I Stage, ISRO Colony, Domlur, Bengaluru, Karnataka 560071

I did a booking with zoomcar but had to cancel the booking due to unavailable car from their side. I cancelled the booking on 15 may and they have still not refunded the booking amount of 9235/-. Their twitter handle is denying to give a timeline on when i will receive my money. They can't just keep the money indefinitely. Please assist in getting my hard earned money back. It's important to us in times of covid. I have tried reaching out to them all the ways possible. This is very stressful.

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Jun 07, 2020

Updated by Krishna.kk.ag Booking ref number :- JPS6N1U6R

Jul 16, 2020

Updated by Krishna.kk.ag Hi seems they are never gonna return our money

Aug 03, 2020

Updated by Krishna.kk.ag Update after 2 months:- still the same generic replies from the customer care and no refund!!!

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Refund not received yet for booking jps6nkjpx. This is the 4th follow up for the same.
Need refund for the above to be credited to a different account. A mail with a link asking for account details was promised to be sent by 18th may during last follow up. This has not been done yet.

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induthomas

from Hyderabad, Telangana

Jun 6, 2020

Zoom car customer service assistant behaved so bad that he cut the call on my face and refused to listen to the full complaint. The zoomcar customer service line also never works properly and this has been a major hassle while trying to follow up for refund amount of more than ₹15000 which has not been refunded for almost 2 months post cancellation.

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Address: Hyderabad

Hello zoomcar,

I have not received rs 5811/- refund till date for my below cancelled booking jps6notwe dated apr 10, 2020.
The zoom contact number was unresponsive throughout lockdown and no one answered until 2 weeks back. After several attempts and long wait of 15 minutes, i was able to talk to customer rep on may 10th, where she promised the refund will be credited within 2 weeks.

Haven't received even after 2 months now. Is this the way zoomcar does business?. Please credit my refund of rs 5811/- and confirm me over my registered number.

Thanks

Vivek

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induthomas

from Hyderabad, Telangana

Jun 6, 2020

We have the same issue. Our amount is almost 16K and our cancellation was done during March end. Zoom car customer service is deteriorating by the day.

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I have cancelled my booking on 28th apr and as per their page refund initiated on same day. Today june 6th still now i haven't received my amount. I have called their customer care every time i'm getting response like we have issue with payment gateway and it will be resolved in 3 days and your refund will be processed in next 24 hrs.

I called 6 times to get my refund and i didn't receive still. This is my very first booking on zoomcar and i never book again in future.

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I booked a one way zoom car last month and still haven't received my refund for security and fuel charge. The company promised to refund it within 2 days but the refund hasn't even been initiated. There hasn't been any replies from their customer care either.
Please look into it

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On 30 april i received a call from zoomcar rep to purchase their new "supermiler elite" thing, i told okay.
While making the purchase, money (₹999) from my card was debited two times.

It's been more than a month i've not received the refund, on call support guys tell to wait for 24hrs and promise a callback but no one ever calls back, i had to persistently call them for updates but no response.
Moreover half the support people seems clueless about the thing "supermiler elite" 😂

I've attached all the relevant screenshots.
Please help.

Jul 3, 2020

Complaint marked as Resolved

After 2 months of wait, zoomcar has given the refund.

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I have taken the zoom car on may 6 and may 20th and returned the car on the same day. Now it is almost a month and i am not yet refunded. Each and every call to customer service is giving me new dates for refund. Can anybody help in getting my refund.
Booking id - jps6n1tr4
Booking is - jps6n1w4r

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Hi.

I am srinivas and I booked a car two weeks before and still I didnt get the car.
The situation is bit critical for me as i need to travel to my home town.

Now my situation is, I cant go by any other source as I paid 22000 to Zoom Zap.

Customer care support is not helpful and they always send the same reply top wait. But when I booked the car they said they can deliver within one week and now Its almost 3 weeks I am waiting for the car.

Attaching booking screen shot.

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There are so many people who have booked through zoomcar. Some of them had to cancel their plans and hence the booking. Some of them actually want the vehicle. Zoomcar is neither providing vehicles nor refund. I have lost my 50K.

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Address: Mumbai

I had booked a zoomcar for travel in August 2020 but due to covid the whole plan got cancelled. I have made a payment of Rs. 16, 183 in April-20 and cancelled the same on 4th May 2020 and have not yet received the refund.

Booking ID : JPS6N1GIC

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I had booked a cab on may 15, 2020 and cancelled the same in may15, 2020. And refund of amount 4518 rs initiated but not received till date. So please solve the issue as earliest.

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Address: c 605 shraddha heights vanvihar colony opp kamgar nagar satpur nashik

Hi my booking id is jps66npkg i booked this car on 31st of january 2020 and cancelled it on 14th of april due to covid 19. I got their mail for the cancellation on the same day itself. Since then i tried calling the customer care many times and they just said that you will get your money in 7 days, every time i called them they just answered very rudely that you will get your money and we are not interested to keep your money in the last call to customer care they again assured me that you will your money once the lock down is over but they still haven't refunded my money.in their policy it is clearly written that if you cancel 500 rs will be deducted and rest of the amount you will be receiving within 6 to 7 days but as on today ithas been 51 days and still i have not recieved my money. And hey dont even reply to the complaint mails

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We have booked zoom car and canceeld the booking as chnge of plan and they are not even refunding the amount and even customer care is not responding, it looke like complete fake company in terms of customer service and behaving like normal road side company

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I had booked a zoom car on 28th april 2020 and cancelled the same in 29th april 2020. My booking id was jps6n1m2y.. I hafe been continously following up with zoom car executives on phone since first week of may 2020 but they are just giving excuses for not issuing the refund of rs. 7, 892/-. Sometimes they say refund will be issued by 17th may 2020 when lockdown will be released partially.. Sometimes they say there are payment gateway problems and refunds are getting rejected and by anyhow refund will be issued by 1st june 2020.. Now they are saying that management is not clear when they will issue the refund..
I am really frustrated by this behaviour and the management is purposely holding the refund back.. I have called a dozen times.. The intentions of the management doesn't seem fair..

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Address: bengaluru

I cancelled an outstation cab booking and its been more than 2 months that i have not received the refund. Have been contacting them through twitter bt the customer support is pathetic. Any help from your side will be highly appreciated.

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Refund for JPS6N1HVR cancelled booking has not been processed even after 2 weeks and your pathetic customer service team always says that it will take 2-3 weeks.

They can trim down their customer support team if they are having cash crunch but sitting on customer's money and not helping with the refund is deceitful at the least.

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Hi, I booked a car on may May 25th and car broke down during my journey. I called Zoom car customer care and they asked me to get it repaired and refund will be processed after returning the car. I returned the car and all replaced parts and submitted bills. I have also uploaded images of repair when one of the executive called me and said there is no proof of repair. However since 26th may i am calling and talking one of the executive almost daily and getting a response it will be processed today but nothing is happening.

Zoomcar Complaints & Reviews

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Zoomcar reviews & complaints page 150

Refund not received for cancelled booking from zoomcar

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refund of security deposit 14999

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Not getting the refund

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booking amount not refunded

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Refund not received even after two months

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Refund not credited since April 2020

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Refund not Initiated even after one month

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Refundable security and fuel amount pending

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money debited twice, refund not processed.

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Zoom car refund issues

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Delayed Delivery

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Zoomcar is not refunding customers money

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June-20; ID: JPS6N1GIC; Refund Pending for over a month.

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Refund not paying

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Refund not initiated booking id jps66npkg

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Refund not pYing after cncellation of booking

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Refund not received till date

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Refund pending since 2 months

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Refund pending for booking JPS6N1HVR

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No status on Repair Refund

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