Zoomcar Complaints & Reviews

My booking id is jps6nhui2. I booked zoomcar on 9th march 2020. It's been already 10+ days still i haven't received my refund for the security deposit of 3999. When i checked the status in app, it says refund pending but no clear information is being displayed. No refund id is shown. Even there is no customer care number where i can contact and i raised a query on zoomcar app but didn't get any response. Pathetic service....

While booking it was shown 50% cash back in zoom app. It was mentioned as cash back will be credited after 72 hours. After booking the car they are saying that i have not applied for promo. New way of cheating customers is invented by zoom car. I paid unnecessarily more thinking post cash back price is ok. Feeling helpless and no idea as how to take this up....

I booked hyundai i20 elite on 23rd feb 2020. I paid 2275/- as total amount (1276/- for car and 999 as security deposit). I paid this amount via netbanking. I was told that amount will be refunded till 10th march 2020. Refund has not been initiated and refund amount reflects 0 on the website. They are also ignoring emails and calls on customer care.

Booking id: jps6nlvtx...

Despite of keeping the car in the same position without any damage exactly at 10 pm. I did not even finish the given kms. Still they have charged a fee of 2k which is double the amount of my total bill.
I tried calling on customer care but the calls are not being picked up. It is not even mentioned what i'm being charged extra for. This is very unprofessional as i have been a regular customer of zoomcar and it has never happened to...

Dear team,

Can i expect reply and payment from your side.
Kindly do the needful to avoid and legal obligation.
This is totally harrasment. No body bothered to reply. No body bothered to speak. No body ready to give payment.

Unable to understand what you people are doing or trying to do. 48 working hours has been over and i am still struggling to get reply from your side and payment to be credited...

Booking id jps6nu4k8
Date[protected]
Refuelling fee of 444 is charged,
When i received vehicle there are 3 points of fuel and with 34893kms
And when i returing the car to zoomcar agent it was 3 points of fuel and 35034,
Agent checked all the fuel kms reading and took pictures of vehicle and trip was ended from the agent side
Later i received message saying i have a current outstanding of 444 for...

I have been charged invalid km 1960/- charges

My booking Id is JPS6NLMYL

I have completed the trip for 66kms for 90kms booking. How come u people can charge me like this. Is it the way to treat ur customers like this by adding them charges and harrising by calls and messages check my start and end pics which I UPLOADED below with details date and time. Remove invalid charges....

First of all let me start by saying they delayed to provide a car by 1 solid hour saying they issued us the wrong car which was for maintainance, over that we booked fuel cost included booking but haven't got a refund from them.

One of the worst service now. They say we have booked no fuel booking which is a big lie. I've the necessary receipt and screenshots for the same.

If it's not redressed here i'll be...

I booked volkswagen polo car with booking i'd jps6nh311

They added 624/- invalid charges as i completed the trip for 30km you can check my start and end checklist photos. For 43kms free booking.

You people are harassing innocent customers by adding invalid charges that's not done by me. It's unfair to treat like this to old customers. Im so embarrassed with ur service. Plz solve this asap....

1- zoomcar provided me with a car with a flat tyre, it had 6 punctures, of which i have photographs and the receipt from the repair guy. I was charged 500₹ for it, but zoomcar didn’t provided me with a refund for it yet.

2- i was charged with some inconvenience fee of ₹6000, which is yet not clear why i’m being charged with such a hefty amount.

3- i was provided with a dirty car. When we provide you the...

Booked tata hexa for 3 days on 6/3/2020, it was parked in filthy condition, just dust all over next to garbage dump and a public toilet, no one around. somehow got in to c brake lights not working, unused diapers and water bottles in the car. cleaned it ourself. 1st day travel was bumpy with no music system, AC and suspension gone. registered complaint both days, no response/help. 2nd day travel was long one, started somehow, after 2 hrs,...

My friend used my driving licence on his zoom car account. But, no option there to remove my driving licence from there. So, that he can't missuse my dl again without my permission.
So that we can safe ourself and as well as zoom property.
But, m too worried about it.
Kindly, give a reply with a positive solution.
My gmail id [protected]@gmail.com
Get me a reply...

Rented an suv from zoomcar for 6-mar to 9-mar. Booking id - jps6n8w5t. Veh. Num: ka03ag5333.

Car was in poor condition when i took delivery. Radio and stereo were not working. Car was very dirty outside and inside. The front foglamp area had basically a huge hole. There was a used diaper (Atleast i hope it was a diaper) on the back seat. Middle row seats were not folding down. So it was almost impossible to get to the third...

The transaction was done on 13 feb red color swift from mumbai, the amount to be refunded was rupees 1999 and was to be intiated within 29 of feb still it is pending and haven't recived refund. The amount includes security and diesel charges paid by obc debit card on joint account. Kindly look into the matter as soon as possible as the account needs it minimum balance. The registered phone no. Can be [protected] or +[protected] or +91 79782...

-my zoomcar trip end time was 9:00pm on 23rdfeb. However instead of dropping at delhi airport (Pick up location), i decided to drop at connaught place (About 1 hour from delhi airport).
-for dropping at a different location, i agreed to pay extra inr2, 000 and late payment charges.
-i locked and left the car as instructed in cp at about 10pm on 23rd and was informed that in a few hours driver would come and take it and drop...

Rash driving and hit and run with high speed by zoom car orange i20 sportz with registration number ap31tp2538 on[protected] close to vapagunta junction around 10:30 pm without any concert to stop or reconcile. If the company doesn't compensate the damage will take serious legal action on this issue. My car right side blinker has been damaged and drove away from at top speed violating traffic rules. I was driving my father back home after...

I've been charged totally fraudly firstly my car broke down and i had a flight to take which costed me alot and the customer care didn't even pickup my calls on time and the roadside assistance took 3 hours to arrive which i was promised of 30 mins of arrival there was no sincere apologies from there side and i've been charged excess km without any reason here's my booking reference number - jps6nztxz
The car was really miserable...

I made a booking with zoom car, they booking got commenced on feb29, 2020 at 7am and finished on the same day at 8pm. The next day i got an update for some impending charges that i paid. They completed the charges and initiated my security refund of 5000rs. Today (March 3, 2020), they added an inconvenience fee of 10, 000rs without any reason. If they had any issue they could have settled before completing my booking....

This is about booking id - jps6nk8p8
On 16th feb 2020 booked tuv300 for 36 hours with security deposit of 2999 +5772 booking fee total 8771/- of amount (Travel date 29th feb)
On 26th feb i drpped a mail regarding last minute issues of zoomcar stating that "plesae recheck the availability of car and let me know to avoid last minute cancellations" but they replied i will get the details 4 hour prior booking time/travel time.br...

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