Zoomcar Complaints & Reviews

I had booked a zoomcar for travel in August 2020 but due to covid the whole plan got cancelled. I have made a payment of Rs. 16, 183 in April-20 and cancelled the same on 4th May 2020 and have not yet received the refund.

Booking ID : JPS6N1GIC

I had booked a cab on may 15, 2020 and cancelled the same in may15, 2020. And refund of amount 4518 rs initiated but not received till date. So please solve the issue as earliest.

Hi my booking id is jps66npkg i booked this car on 31st of january 2020 and cancelled it on 14th of april due to covid 19. I got their mail for the cancellation on the same day itself. Since then i tried calling the customer care many times and they just said that you will get your money in 7 days, every time i called them they just answered very rudely that you will get your money and we are not interested to keep your money in the last call to customer care they again assured me that you will your money once the lock down is over but they still haven't refunded my money.in their policy it is clearly written that if you cancel 500 rs will be deducted and rest of the amount you will be receiving within 6 to 7 days but as on today ithas been 51 days and still i have not recieved my money. And hey dont even reply to the complaint mails

We have booked zoom car and canceeld the booking as chnge of plan and they are not even refunding the amount and even customer care is not responding, it looke like complete fake company in terms of customer service and behaving like normal road side company

I had booked a zoom car on 28th april 2020 and cancelled the same in 29th april 2020. My booking id was jps6n1m2y.. I hafe been continously following up with zoom car executives on phone since first week of may 2020 but they are just giving excuses for not issuing the refund of rs. 7, 892/-. Sometimes they say refund will be issued by 17th may 2020 when lockdown will be released partially.. Sometimes they say there are payment gateway problems and refunds are getting rejected and by anyhow refund will be issued by 1st june 2020.. Now they are saying that management is not clear when they will issue the refund..
I am really frustrated by this behaviour and the management is purposely holding the refund back.. I have called a dozen times.. The intentions of the management doesn't seem fair..

I cancelled an outstation cab booking and its been more than 2 months that i have not received the refund. Have been contacting them through twitter bt the customer support is pathetic. Any help from your side will be highly appreciated.

Refund for JPS6N1HVR cancelled booking has not been processed even after 2 weeks and your pathetic customer service team always says that it will take 2-3 weeks.

They can trim down their customer support team if they are having cash crunch but sitting on customer's money and not helping with the refund is deceitful at the least.

Hi, I booked a car on may May 25th and car broke down during my journey. I called Zoom car customer care and they asked me to get it repaired and refund will be processed after returning the car. I returned the car and all replaced parts and submitted bills. I have also uploaded images of repair when one of the executive called me and said there is no proof of repair. However since 26th may i am calling and talking one of the executive almost daily and getting a response it will be processed today but nothing is happening.

Booking ID: JPS6NKCQA

I made a booking with Zoomcar for the travel period date from 27/04/20 6:00AM to 30/04/20 7:00 AM and the amount was paid already with advance amount too of Rs 7472. But unfortunately due to the COVID-19 situation and lockdown, I priorly cancelled the booking JPS6NKCQA 10 days before my travel date i.e on April 14, 2020.

As soon as I cancelled, I received an email mentioning that I will get full refund of Rs 7472 ( With Zero cancellation fees and Immediate full refund as soon as we cancel as already mentioned by Zoomcar before the booking ) by Wed, 15 April 23:32.

After a week I tried contacting customer care executive. But no one picked the call even after continuously waiting on the call for 30 minutes. Then I hung the call thinking about COVID-19 so no one will respond and so I sent mail regarding the update of the refund status. But they told to wait for 2-3 weeks, so I waited for 3 weeks, but still the issue was not resolved.

Again I sent the mail regarding the refund status, the executive was just copying and pasting the content of the mail that they sent already mentioning wait for 2 weeks.

So I again waited for 2 weeks and after its been completed yesterday, today I sent the mail regarding the status, but again I received the same copy paste email to wait for 2-3 weeks.

So I want to escalate this situation to the most superior level person so that my problem will be resolved.

I knew this was not the first time Zoom Car was doing, I had already faced this type of situation with Zoom Car but after complaining I got my refund after 15 days, but this time it was more than 45 days(1.5 months) which was unacceptable.

So I want to escalate the blue code of this situation so that I would get my full refund of Rs 7472 as early as possible.

I booked a car on 7 th May it's been a month I still not received the refund and fuel amount.kindly clear this issue as soon as possible. Order I'd : JPS6N11YY

I have completed my booking on 17may 7:00 pm booking id:jps6n1ajb it has been mostly 15 days completed and still i didnt receive my refund amount and there is noo response from zoom customer care support worst application i have never seen please deposit my amount

Refund not initiated for the booking done in 26 may 2020. No response from customer service.
Booking id jps6nykm0.

Hi team,

It's been approximately 2 months when i cancelled my booking but still didn't get my refund.
Lockdown is also settled now and offices are opening in the country. Everytime i mail the zoom car team, i always got the false timelines to wait for 2-3 weeks from more than 2 months.
It's been such a pathetic customer experience from company like zoom car and it's too much frustrating now.

Could you please provide my refund asap.

Cheating zoom car company. My 7000rs advance amount not refunded by zoom car. Called so many times and mailed. They simply saying technical issue from past one month. I want to raise a complaint in police station.

I have two refunds pending with zoomcar, worth more than 25000 and i have sent several mails, but no one responds and they don't even give back my refund.
Booking IDs - JPS6N1HZX & JPS6N1YA4

Refund delay. There is no appropriate option on the website to raise a complaint as well. Extremely poor customer support, you never get a call back. Please give me a status on this refund. Jps6n12o2
Pathetic service. People are in dire need of money and these guys are holding back our money instead of finding ways to get our refund asap. While we make a payment everything goes through smooth, when they have to refund nothing seems to work. 😡

Hello,
I've booked car in zoom car on march 05/2020.
I've paid 3924 as deposit and they mentioned the same has been refunded. It's been 60+days still no refund showed up
I've contacted state bank too they don't see any refund from Zoom car. I've dropped mail multiple times regarding this almost 50to70 emails no one get back to me.
My booking id -JPS6N8M5V

It's been almost 10 days and i haven't received my refund. The policies says it takes 5-7 business days for the refund to be processed in case of kotak credit cards. If you guys can't stand with your own policy, how do you expect to be of considerable service. Its only now that i realize that there are many others that you guys trouble with such issues. Booking id: jps6n1xde.
And after this you guys have the audacity to not reply to the emails sent to you but forward your advertisements to us to increase your sales. Please process my refund or else i'll have to take bigger steps here.

I cancelled my booking jps6nkgkn on 19 april 2020 bht refund is not yet processed. This is clear case of fraud. Everytime i call customer care they give new date. Seems they have intentionally blocked the refund for so many people.. Very unprofessional, unethical business practice. It will sure impact their business in coming. Seems like they may close the operations and will never refund the money.

I haven't received my refund yet for the zoomcar booking on 14th april.
Bookind id: jps6n1kpe