Zoomcar Complaints & Reviews

Booking id: jps6xd1zd

Start time:[protected]:30am
End time:[protected]:05

Charges levied:
Booking tariff: rs. 2, 505
Late fee: rs. 566
Vehicle damage: rs. 4, 000

Total cost : rs. 7, 071

I've received a recovery notice from zoomcar as below:

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you are liable to make payment of ₹4566 to the company.

Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹4566 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking you

For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

The above is the email that i've got from zoom car.
On speaking to the customer care regarding this issue, i've been told that there is a major front damage that has been created by me. But it wasn't done during my booked period. I've used their checklist prior to the pick up of the vehicle and it was already mentioned that there were some major scratches or dents in the front. Now zoomcar does a false claim to me that the damage was done by me and i have no other option other than to pay the damage amount.

I agree to the fact that the car was dropped in the location late by an hour and i'm ready to pay the rs. 566 for the same. But the damage charges of rs. 4, 000 put against me is completely unacceptable.

First, please be a little more specific on how "vehicle has been used for manner other than those agreed and acknowledged by you". This is a brutal statement.

Second, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i was put through that late in the night (11 pm) without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) in the application before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges).

Hence, i request you to provide me any proof against the fact that the "vehicle has been used for manner other than those agreed and acknowledged" - whatever usage is being referred to in excess of the already paid rental amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Thanks,
Harish

Booking date : 1st june 2019
Return date : 1st june 2019

Refundable deposit paid : 3000

I have booked hyundai i20 for one day trip. As per the plan once trip is ends i should get the refundable deposit within 15 days but still now i didnt receive my refund. Also i am not able to contact customer care as well regarding this as well. No proper number available.

Today date is : 23 rd september almost i waited 4 months still refund is not initiated. How can i believe zoom car next time. Please look into this and help me asap.

Abhay chauhan
[protected]@gmail.com
[protected]
M a regular customer of zoom car on the name of abhay chauhan last week i book a zoom car ie. Careta in chandigarh booking id: jpx6xyz0p
The car is scratched by mistake it's just a small scratch on headlight i also go on the agency to know the actual cost of repairing they told me 3000 to 4000 but zoomcar charged me 10000 for that a fully replacement is not of that much cost.
Last time i book car it's my fault i imidiatly pay them but this time they are wrong. It's just a scratch not even a dent.. Please do something the pressure me to pay that amount.

I left my purse un your zoom car swift which i left in gandhi nagar today on 22nd september 2019 early morning.

There is no method to reach you out your customer care number just sucks their is no option to direct have a chat with any person all is computerised. Please contact me immediately.
Pathetic service you are having. Your website doesn't have anything to contact just a silly number.

I am writing this in regards of booking id: jps6xuf7m.
I had booking of i20 car but on 7th sep they called up and informed that car is not available so, they are changing it to swift (After this again they informed that car is not available and allotting another swift)

When i went to pick up that car it was not starting due to some battery issue. When i called customer care then they said me that they don't have any mechanic available, try searching any mechanic shop and try fixing it. This incident is of 3 am, when i told that no one is available then they said we are unable to help you, either you wait or cancel the booking.

After my requested to check if any other car is available then they shared another car details which was 11 kms away that point. I had no other option to accept that (As i had my plan and bookings related to that) when i reached that car location i found that rear window of the car was broken. Again called up customer care they told me to cancel the booking, which was none of my option. After a long conversation with customer care they agreed to share another car detail with the full refund in the account.

In all this i really hard conversation with them. They were not listening, literally i was feeling like being harassed in the morning. (From 3am to 6am, it was really hard time for me dealing with zoom car customer care service)

In the first place they should maintain/service their car before allotting it to any one. They are lacking in their service and customer's are facing issue due to that which is really not acceptable.

Yesterday, when i had call with gowtham biswas regarding refund of fuel amount etc. He arrogantly replied that you will receive your refund amount. When i requested to transfer call to the supervisor he started saying no one is available/ email your concern and after repetitive request. Syed sultan (Operation manager) after 2-3 mins of conversation he started talking in high pitch (Literally shouting) which is very unprofessional, after which i disconnected the call and found helpless at that point.

If operation manager is behaving in such way with the customer then obviously their team will have similar attitude. I request zoom car management to seriously look into this issue (I read few complaint and found that zoomcar is really bad with customer service).

We had booked a car in pune on 12th september 12pm to 10 pm jps6xd61e. And we had returned the car by 9 pm 12th september. The checklist was not filled by us while returning and the next day 13th september 9 20 pm we have been charged with 14000 for late fee and excess km charges. Which was later reduced to 11205 on september 21st, which is still inexcusable as they failed to contact the owner and talk about it. They have threatened us with criminal case in failing to do so in 5 days. We want immediate resolution of the problem

At the time of registration mistakenly i uploaded my dl into my friends account. But now when i'm trying to re-upload it into my account. It's showing dual account message. I want to get my dl out of his account as it can be misused too. And when i called zoomcar they r telling that it's in their policy once uploaded can't be removed they should have told it earlier while registration. But now the thing is i want to get my dl out of his account.

I tried to book car in delhi and in return i get a big blunder... Amt got deducted and car is not booked... I am still waiting at delhi with no choice and i have my entire family with me who came to visit delhi for the first time but this seems to be a troma... Atleast a contact number so that we can talk to someone from ur team who can help.. This is heights... With no help and contact which i receiced..

I have been charges extra 2000 rs inconvenience fee. Why am i charged by this extra charges as according to me there was no any damage done to charger and was parked before time. And in receipt provided on zoomcar app there is no detailed statement about what kind of inconvenience was caused. Car was dropped without any issues so there was no any inconvenience and i am charged by wrong extra fee.

Hi there. I have booked a car (Maruti Suzuki's NEXA branded Baleno) on Zoomcar on 24th August, 2019, having booking id JPS6X1J2G. The time slot was 6 p.m, but we picked the car at 6:27 p.m. At 6:32 p.m, we called the zoom car customer car as the car was making unsual noises(from the engine), and was not in a good condition, and told them that we were not happy as we got the base model for that car, and the colour was also orange(which is indeed a pathetic colour). The next day in the morning we returned the car. I got a message in the evening that I have I have an outstanding balance of ₹6390, which made me thunderstruck as we didn't drove it more than we paid for, and returned it as it was. One thing to note is that we took the car from the assosiate and returned him back the car, and got it monitored from him. I without any delay called the zoomcar customer care and told them about the same. They said yhat we damaged the car and have to bear this amount. I asked them for proof they said that these charges are valid and I need to pay them as soon as possible. I have asked them on their customer support mail the same thing, they sent me a couple of car pictures having broken bumper(which is a false allegation), as it was in a good condition when handed back to the associate, then I started getting "Recovery Emails"(criminal and legal proceedings), then I contacted them and asked for the photos of the car before it was handed to us, they stopped replying on the mail. Even I pinged them on the mail 2 times, they didn't reply. Yesterday, I raised an issue to reply on the ongoing conversation, they wrote that these charges are valid and I should pay them(screenshots attached)I'd like you to please intefere in this matter and get it solved ASAP, because I don't want to get harassed and bothered by their mails.

Thanks in anticipation

Rohan

Hi all,

I booked tata tiago from 05:00 am 15 sep 2019 to 8:00 pm 15 sep. My booking id is jps6xag38. I paid a total of 4148 inr. Finally reached pickup point, the assigned vehicle disappointed me with bad looks (Broken bumper with only one head lamp working condition etc..) anyhow i started ride for 5 minutes came to know that it is out of fuel (Diesel), literally frustrated at the point where i can't find any fuel filling stations that too at early morning 5 am, however my friend helped me to get through it. Atlast we started to srisailam with my friends. After travelling 100 plus kilometers (We had a break time around 40 minutes) the vehicle suddenly slowed-down and smoke started coming out from the bonnet, immediately we stopped vehicle. This happened on forest road at around 9 am.

We tried to contact customer support at the very moment but there was no mobile network available in the area. So i had to seek locals' support and travelled around 25kms from the situation area to find signal on my mobile. As soon as i could connect to the network i informed zoom customer care but the response from zoom customer care was not prompt. After making several calls to customer care, they registered a complaint for the break down and informed us that tata motors will pick up the vehicle and tow it for repair. The complaint number provided was xxxxxxx. We have several calls with zoom and tata motors service guys they keep on saying that we are discussing with tech or other teams and get back to me within 5-10 minutes, same drama continued for almost seven hours with new service person every half-an-hour, literally we got frustrated with no food and shelter in that forest zone. Finally someone from zoom service called me around 4:30 pm and asked us to lock all the doors and windows except the driver's door, then asked me to close the driver's door with window slightly lowered for keys to be dropped in through the gap. We followed her instructions did as instructed and recorded every call for reference. We were not offer any alternate vehicle for our trip though i mentioned that i have plans in srisailam. Instead they suggested to make our own taxi reservations for the trip or tata motors would provide a taxi for one way drop to our destination out of which first 100 km would be free.

I had to make my own transport arrangements which costed me heavily.

What i need from zoom car
1. Full refund of 4, 148 which i paid already
2. Refund of inconvenience fees 10000 /- (Charged by the zoomcar reason clutch problem for dumb vehicle which run more than 50k kms already, its a big joke that they claimed conditional clutch broke on our ride of 100 kms)
3. The price of fuel amount 2500 /- which i already paid and uploaded to zoom app.
4. Waive over speed charges 2, 500 (Without any prior warning message and there was a lot of inconvenience that the dashboard was not properly visible to the driver.)
5. Refund for my own transport charges which costed us 1300.
6. Compensate my wasted time and cancelled plans..

If you are unable to fulfill my demands at the earliest i would not hesitate to proceed legally.

Zoom car charged me wrongly for car cleaning fees of 1000 rs although the car was returned in as received condition (Me and wife both neat freaks). when I contacted zoomcar customer executive (Mubarak Pasha) first I was told that food and eatables were there. when I strongly objected that it is false allegation as we were going to temple and wasn't supposed to consume anything no food or eatable items can be there he told me to hold the line and let him recheck, then he comes back and tell me that Ash was present inside the car which also is a blatant lie. Then i ask him to send me the photos of so called dirty car so he tells
me that you send us email and we will send photos on that. I have sent them multiple emails through app but have not received any reply. Though 1000 rs is not such a big amount compared to other people here but I felt badly cheated and removed the trust completely which we generally put in startups that they are customer centric.
My booking id is JPS6XV7V3.

I booked a zoomcar few days back and met with an accident because of which the whole rear windshield was damaged. Right after the accident i notified zoomcar about it and i was told that i will be temporarily charged rs.10, 000 which will be updated as soon as i reach the zoomcar station and the inspection is done. After inspection i was told that only the rear windshield is damaged and i will have to pay the charges as per zoomcar policy. I read the policy and it says the damage charges for verna's rear windshield is rs.4000.
But i have been charged rs.10, 000.
Since i paid security deposit of rs.3000 while booking and i was supposed to get back rs.3000 for the fuel, zoomcar is asking for rs.4000 now.
But instead i should get rs.2000 from them now because i was supposed to get rs.6000 back refund (Deposit + fuel) and damage charges (Rs.4000 as per policy).

The mistake they did was they applied the temporary charges of rs.10, 000 on me and then added the actual charges of rs.4000 and later instead of removing the temporary charge applied earlier, they removed the actual damage charges and asking for rs.10, 000

I have mailed them 10-15 times, after mailing them 5 times i get 1 response and then again no follow up. I have call recordings too, they said they will contact me in 24 hours but i got no call from them. Now they have sent me a recovery notice. I used to really love zoomcar support but this experience had changed everything. I have not seen such pathetic support system.

I tried explaining them many times but they are not getting the point. They have no explanation of the damage charges, they simply say it is applied as per the policy but again their policy itself says the charges should be rs.4000 then why i have been charged rs.10, 000? No answer to that.

I mailed them thrice asking for the charges breakdown, but got no response from them. I have all the proofs and call recordings.

My name is satish. I have booked tata hexa car for 2 days with fuel package of 960 kms and i have travelled 1017 kms for whole trip. I initially booked with 12700 including fuel. But wheb i picked vehicle it's fuel level is less than 15%. I have refilled car 3 times. First time in siripuram hp petrol bunk with rs. 3000 second time in badrachalam hp petrol bunk with rs. 3400 and last time in pendurthi hp petrol bunk with rs. 1610. So on total the fuel costed for me extra is 8000 rupees.

After ending trip i have uploaded all three bills accurately. But in app it was showing as 5370 initiated. I called your executive and he said that actual estimation is 5370 so we did that. First of all stop cheating customers with your policies and looting their money. Live in reality. Tata hexa will give a mileage of 12km per liter if it is in ghat road it would be 10kmpl only. So for traveling 1000+ kms it costs around 7500 rupees of fuel with 100 liters diesel. Don't keep your estimated cost for all vehicles equally your estimations works for swift, tiago etc vehicles not for tata hexa.

Or else just don't allow customers to book for those long bookings and high number kms package and cheat them. If you still feel tata hexa can druve with 5370 for 1000kms then come go n drive if it was done i will pay you 5 timea money if not will your company do the same?

I want my refund money completely which i have spent on fuel or else i am gonna complain about zoomcar and it's cheating policies at police station for sure. Because if i don't take it seriously many other people will get cheated by your company like me.

Booking id: jps6xdmvk

Thanks
Satish lagudu

Booking ID- JPS6X02SE..

Am from bangalore and on my trip to jaipur booked zoom car for a 12 hrs, on sep 13 2019 9am to 9 pm. I picked up the car from civil metro lines parking Iot after self checkout and promptly ended the trip on 8.45pm and closed my trip after uploading the required pictures as proof without any issues in the same parking lot. The security guard guided me to the only empty spot to park.To my shock next morning i got a messge stating i owe 5000 for windshield damage. I unable to contact your customer care and got no response for the issue raised in your app case - 1427482. Please see the attached picture for yourself with time stamp and don't rip off the customers.

I am very sure there was no damage done from my side and returned the car in the exact condition I took.. Refer the pics. I have requested for the picture from yourside to see what's the damage you are talking about, obviously no reply.

Why run a business when u don't allow your customer to connect when needed. Why do you offer self checkout when u can't handle it properly.

You customer service is so pathetic had to raise my concern on a public forum. I don't beleive you will return my money either but had to voice out so others dont get cheated either. You SUCK bigtime ZoomCar and this would be the last penny I spent on your service.

All the best for your bright future!

On 9th september 2019 i had made a booking on the zoomcar app and the car was picked up on time and returned on time and the necessary amount was paid for the booking. At the time of concluding the booking the customers are required to fill checklists and upload pictures of the car's condition which was duly made. There were no damages. At the time of dropping off the vehicle, the owners of the car were present and had inspected the vehicle and verified the condition. Unfortunately, after 2 days i received a mail asking me to pay an outstanding amount of rs. 10, 000/- for damages. Whereas, there were no damages and the condition of the car was perfect at the time of dropping off and the photos of the car that were uploaded did not portray any damage as there was none done. To which i tried to get in touch with them but in vain as the mail id didn't not support replies nor was there any alternative contact information provided in the app or on the interest. The help and support team of zoomcar did not acknowledge the complaints (Two complaints since then) put up on the app.
I was served the first notice on 17th september 2019 at 2:00 pm. This has clearly gotten out of hand.

I am being accused of an issue that has not occurred and seems to me like a lot of customers have experienced the same. Kindly look into it.

Hi. The car i received made me utter disappoint. Firstly the car i booked got cancelled for some reason and i was booked a i20, again it got changed by u and i was given this car (Kuv 100) and that too 15kms away from the place i booked.
Seeing the car only i got a attack as it was not repaired aftr a major accident. A piece from front bumper (Left) was about to got dropped in road. I uploaded the images before starting the vehicle but after an hour i got a msg that the image is not uploaded. Suddenly i send an email with pictures. Later in an hour i got a call from ur support asking for a thing that was left by the previous customer. I told the image upload error to the representative and she told that the email is enough. Now i got a bill for 9000 rs. Please its already a bad experience with u and pls don’t make it worst. Kindly requesting help

My name is parmeet singh s/o shamsher singh. I booked swift pb01 0639 car on zoomcar on 15/09/2019. I unlocked the car using mobile app and made a video of car and inside. All things are in video.in the evening i returned the car in the railway station chandigarh parking and uploaded photos of car in the end. Next morning i received a message in which the charged me 8000 rupees for damage which is invalid. Then i tried to call customer care number but call was not connected. Today 17/09/2019 i visited to their representatives at railway station and they are saying i am charged for scratches and spare tyre damage. But reality is that there are just few scratches for which they charged 4000 rupees that is too much amount and other thing is spare tyre which we didn't touched and charges are also 4000 rupees. So please help me out this because zoom car is looting.

I hired a zoom car on 14 september for 2 days for travelling to agra via yamuna expressway. Everything was going good until at the end of the trip when they charged cleaning fees of rs 1000 and over speeding charges of rs 2, 500. Please note that the car was in very good condition when i left it back. On inquiring from the customer care, i was told that cleaning charges have been wrongly added and pertained to some other booking number which they then reversed. However, they are refusing to refund the over speeding charges when we were very sure that there was no over speeding involved. We were constantly checking out speedometer and in no way did we exceed 125 km / hour. Even if it might be by mistake, it might have been only once / twice that we exceeded 125 km / hour (Given it is an expressway) but we were always cruising around 100 km / hour. We were extra cautious given that new traffic rules are in place and there are hefty charges for over speeding.

This was a very bad experience and there customer care is clueless as always.

This is saravanan from chennai. I have booked the swift car in the zap subscription on 27th aug 2019 early morning. Paid security deposit: 19999 and first-month subscription amount: 25759. Paid totally: 45758 rs.

On the same day due to official reasons, i got the transfer. So that i tried to contact zap customer support ([protected]) to cancel this zap subscription on the same day before they making any action against my subscription. But the support team said that it is related to the sales team and all those sales number lines were busy, we will inform them to call back.
So that i sent the cancellation request through email (Zap. [protected]@zoomcar.com) on the same day. Then i got a call back on 31 august and i explained the transfer reasons and they accepted to cancel it.

And that sales guy told that if you cancel then you get the only refund of : 25759 and the security deposit (19999) won't be refunded. And i requested him to refund security deposit also. He told that suppose if it is cancelled in same day then we will refund it. I told him that i have sent a cancellation email on the same day only. Then he checked the email date and told that i checked with my officers as per policy security deposit will not be refunded.

He made the cancellation. Afterso many email followups i got the refund of first-month subscription amount: 25759 on 9th sept 2019. Zoom car is not ready to refund the security deposit 20k.

Since i requested the cancellation on the same day (27th aug 2019) there is no loss for zoom car, so i requested them to refund the security deposit but they are not doing it.

Even we book the new swift car through maruthi showroom the cancellation charges will be 1000 rs only. Why zap subscription cancellation policy is zero percentage favor of the customer.

Charging fine of 100% (19999) for the same day cancellation even before verifying the address / id proof documents also car not allocated. How it is correct?

Please refund my security deposit.