Zoomcar Complaints & Reviews

On 9th september 2019 i had made a booking on the zoomcar app and the car was picked up on time and returned on time and the necessary amount was paid for the booking. At the time of concluding the booking the customers are required to fill checklists and upload pictures of the car's condition which was duly made. There were no damages. At the time of dropping off the vehicle, the owners of the car were present and had inspected the vehicle and verified the condition. Unfortunately, after 2 days i received a mail asking me to pay an outstanding amount of rs. 10, 000/- for damages. Whereas, there were no damages and the condition of the car was perfect at the time of dropping off and the photos of the car that were uploaded did not portray any damage as there was none done. To which i tried to get in touch with them but in vain as the mail id didn't not support replies nor was there any alternative contact information provided in the app or on the interest. The help and support team of zoomcar did not acknowledge the complaints (Two complaints since then) put up on the app.
I was served the first notice on 17th september 2019 at 2:00 pm. This has clearly gotten out of hand.

I am being accused of an issue that has not occurred and seems to me like a lot of customers have experienced the same. Kindly look into it.

Hi. The car i received made me utter disappoint. Firstly the car i booked got cancelled for some reason and i was booked a i20, again it got changed by u and i was given this car (Kuv 100) and that too 15kms away from the place i booked.
Seeing the car only i got a attack as it was not repaired aftr a major accident. A piece from front bumper (Left) was about to got dropped in road. I uploaded the images before starting the vehicle but after an hour i got a msg that the image is not uploaded. Suddenly i send an email with pictures. Later in an hour i got a call from ur support asking for a thing that was left by the previous customer. I told the image upload error to the representative and she told that the email is enough. Now i got a bill for 9000 rs. Please its already a bad experience with u and pls don’t make it worst. Kindly requesting help

My name is parmeet singh s/o shamsher singh. I booked swift pb01 0639 car on zoomcar on 15/09/2019. I unlocked the car using mobile app and made a video of car and inside. All things are in video.in the evening i returned the car in the railway station chandigarh parking and uploaded photos of car in the end. Next morning i received a message in which the charged me 8000 rupees for damage which is invalid. Then i tried to call customer care number but call was not connected. Today 17/09/2019 i visited to their representatives at railway station and they are saying i am charged for scratches and spare tyre damage. But reality is that there are just few scratches for which they charged 4000 rupees that is too much amount and other thing is spare tyre which we didn't touched and charges are also 4000 rupees. So please help me out this because zoom car is looting.

I hired a zoom car on 14 september for 2 days for travelling to agra via yamuna expressway. Everything was going good until at the end of the trip when they charged cleaning fees of rs 1000 and over speeding charges of rs 2, 500. Please note that the car was in very good condition when i left it back. On inquiring from the customer care, i was told that cleaning charges have been wrongly added and pertained to some other booking number which they then reversed. However, they are refusing to refund the over speeding charges when we were very sure that there was no over speeding involved. We were constantly checking out speedometer and in no way did we exceed 125 km / hour. Even if it might be by mistake, it might have been only once / twice that we exceeded 125 km / hour (Given it is an expressway) but we were always cruising around 100 km / hour. We were extra cautious given that new traffic rules are in place and there are hefty charges for over speeding.

This was a very bad experience and there customer care is clueless as always.

This is saravanan from chennai. I have booked the swift car in the zap subscription on 27th aug 2019 early morning. Paid security deposit: 19999 and first-month subscription amount: 25759. Paid totally: 45758 rs.

On the same day due to official reasons, i got the transfer. So that i tried to contact zap customer support ([protected]) to cancel this zap subscription on the same day before they making any action against my subscription. But the support team said that it is related to the sales team and all those sales number lines were busy, we will inform them to call back.
So that i sent the cancellation request through email (Zap. [protected]@zoomcar.com) on the same day. Then i got a call back on 31 august and i explained the transfer reasons and they accepted to cancel it.

And that sales guy told that if you cancel then you get the only refund of : 25759 and the security deposit (19999) won't be refunded. And i requested him to refund security deposit also. He told that suppose if it is cancelled in same day then we will refund it. I told him that i have sent a cancellation email on the same day only. Then he checked the email date and told that i checked with my officers as per policy security deposit will not be refunded.

He made the cancellation. Afterso many email followups i got the refund of first-month subscription amount: 25759 on 9th sept 2019. Zoom car is not ready to refund the security deposit 20k.

Since i requested the cancellation on the same day (27th aug 2019) there is no loss for zoom car, so i requested them to refund the security deposit but they are not doing it.

Even we book the new swift car through maruthi showroom the cancellation charges will be 1000 rs only. Why zap subscription cancellation policy is zero percentage favor of the customer.

Charging fine of 100% (19999) for the same day cancellation even before verifying the address / id proof documents also car not allocated. How it is correct?

Please refund my security deposit.

I have book the zoom car on 7 sept 2019 at 12:40 pm and booking id
Is (Jps6x0rim), as new customer to zoomcar i didn't even get a guidance how to unlock the car. The person who gives me the car helped me in opening the car. And he approved the car is totally in good condition but the car bumper was damage before and i asked him what happen to the car bumper he tolled it happen with the previous customer. I will put the videos and photos of the car before i pick. Like wise the trip got over but we were 5 hours later dew to heavy traffic and bec of wrong time management and and i have payed the late fess asa i doped the vehicle. But now they are charging unwanted fess from me. They are charging free for the same damages that were their before i pick up the car. So please solve my issues asap. Its so disappointing tat such big firms are charging fake free from their consumers.

I booked a vehicle for 8 hrs on 14 september. When i booked the vehicle the app gave me invoice of 287 rs. I paid it online through credit card. The journey was good no problems. I delivered the car 2 hrs before my time. I exceeded about 3-4 km above my free kms. That's fine i can pay that. But the invoice i received next day was amount of rs 1319 rs!! What!!
I saw the invoice. They have charged 1000 rs for cleaning the vehicle! And 358 rs booking tariff! So much amount for cleaning! We didn't ate a thing in the car. What are this cleaning charges? For dry cleaning the whole car? When we received the car that was in that state only as the state i parked it. I'm trying to call customer care but the call is not going forward. I wrote a male they just replied with the policy quoted text! How to contact this guy's? Very disappointed in zoomcar. Cab service is far better than this. Never again i'm booking zoomcar.

Hi,

I had a booking for a tata hexa on 13th september 5:00 pm. I got a call from zoomcar at 1:00 pm the same day that is 4 hours back and they are telling they cannot provide hexa as they do not have the vehicle in entire bangalore. And this is not the first time i faced such thing from zoomcar.

If they do not have ample vehicle why do they even show that in their app.

They are suggesting for a scorpio and scorpio's seating is nowhere near hexa. If scorpio would have sufficed our requirement we would have booked scorpoio itself at the first place. I asked for even changing my booking for 2 small cars and i would have paid the extra amount. They could not do that as well. I asked them to generate the 50% coupon code which i used to book the vehicle and that also they told would require 7 days of time. If they process needs 7 days to complete couldn't they have informed me 7 days back.

Such a pathetic service of zoomcar and now i guess its high time that people should stop using zoomcar and look for other services in bangalore. There are many such services available in bangalore.

And this is not the first time we faced it, it happened many a times before as well. They could not complete the order for which the customers have paid the money and then they say that nothing is possible from their side and suggest us to accomodate in another car type or take the refund which is not possible at all.

And i can understand that such things can happen with vehicles but they should inform that before. And now they are suggesting to cancel the booking and take the refund which is never possible because we have paid for all hotel and other booking as well. So, we had not other option but to shift our booking to scorpio as we are left with no options.

Such a pathetic service from zoomcar

The zoomcar pvt ind ltd, i had a booking on 11/09/2019 for ecosport vehicle ka51ab7150 for 320km and i drop off the vehicle in the good condition what they gave but later they are barring a charge of 10000 has a vehicle damage fee because of damage in rare tyre but i had images of the car after the drop off if i provide the image they are not cleared the issue and they informing that they need a clearity more then that image but still now they didn't have any information when they get to now the issue and if the rare tyres as major damage who can i ride it from city to vijyanagar to drop off the car but it's a zap vehicle and i m clearly mentioning that i not responsible for this issue... But they are not ready to hear this simply bearing the charges for the customer... I had uploaded the images below also plz verify and give us justice.. I am ready to case a file regarding this harrasement and the customer who had suffered because of this issue also join us and let us get the justice together

Hello

I did booking with zoom car after submitting my valid driving license. My experience was very risky, life threateningly dangerous which i never expected.

I planned to take my mother on a short trip nearby so booked their car, after paying for the car including fuel, i got an email that car is ready to pick.
At the pick up site, car was parked in a vacant location where no one was available to inspect or help me pick the car.
After unlocking the car, i got to know that fuel is empty and i clicked picture even. This itself proved how irresponsible they r to handover a car without fuel in it to drive upto the petrol station.
Without proper inspection about the car, i was unaware that i was not only fooled about zero fuel car, but the car tyre was punchered from the very beginning. We just started to drive inside the city, and finally this damaged car started to give us trouble when we lost balance and banged near the footpath while getting injured. Public around the area noticed the incident and came running to help us as a small child was also inside wit us. Everyone noticed that the tyre condition was so much damaged that it could lead us to dangerous life threatening accident if we were on highway.
As it was late night, police around came to help us and got witnessed by all other public who gathered there at that spot.
Everyone there including police was very angry with their irresponsibility service to make money out of people by risking the lives.
We tried calling customer to report the incident and informed about it when they refused to tow their punchered car, police took responsibility to tow the car to their nearest station so the car is not standing on footpath. We also ended up the trip in the app wit help of other public who assisted us.
Finally we booked uber and got back home injured while our trip was cancelled and being thankful to god for saving our lives. Police inspector also checked their documents and saved their contact details along with the car key.
Later in the morning, i received a message from zoomcar demanding me for 10, 000rupees for not dropping off the car to pick up site. But police clearly stated that such a punchered car cannot be driven to fall into more dangerous conditions.
How did they allotted a damaged car without repairing it?
How could they expect us to push the car to petrol station with zero fuel when the payment was made including fuel?
How can they still demand for 10, 000 rupees after wasting our spent money on their damaged car rental, spoiling our wel planned trip by putiing us into life threatening incident?
I will file a legal complaint and a case on zoomcar for doing all this to ensure they dont repeat this again with any other innocent lives.

I will never recommend or book again with them.
Zoomcar u will be soon banned with the legal actions.

Hello zoom car,
Regarding my last booking, payment pending for zoomcar booking: jps6x0w8j is showing that to pay for cleaning charges of ₹1000.
When i took the car from my pickup point it was quite dirty and covered with dust before and i observed that there was some construction works happening nearer to car parked area and i realised it's ok and not an issue. After taking all the pictures from outside, when i unlocked and entered the car there i found consumed biscuit wrappers, used tissue papers and found that foot mat was quite dirty with some wet red soil and only removed the dirty things from the cabin. And returned the car in a good condition, after some hours of dropping & ending trip i received a notification to pay the cleaning fee of ₹1000.
First of all the car is not parked in a correct place and there was a dust and dirty things inside the car.
It was my first booking on zoom car and felt bad with my recent booking experience. And without analysing these issues u are sending the pending payment notice.
I'm the regular customer for drivezy and they are not charging madly.
And definitely this is the last booking. And i'll never do any booking from your disposal.

I booked a zoomcar for 16 hours on 9th of september and i didn't receive the car in a clean condition and i returned the car in almost the same condition, obviously when i returned it had some dust because of driving in a rainy season.
I was charged rs. 1000 for the same, when i called the customer support they asked me to upload the video of the car at the time of receiving it, which i did. Still my issue is not resolved. This is completely wrong, i didnt receive the car in a clean condition and they expect me to return it in a washed condition.

Fuel money and security deposit not refunded yet. I uploaded all the fuel bills and system also approved the refund of 4953 rupees including the security deposit. Its been 25 days i didnt receive my money back. I already mail them many times but they didnt respond. Customer care no is also not working showing invalid. This is the fraud company i have ever seen in my life. Dont book zoom car they will charge you unecessary amount but will not be willing to refund it.

Fraud fraud fraud fraud fraud fraud fraud fraud company. Biggest fraud company...

I had booked a XuV 7 seater and the pickup time was 7 Am..

I waited till 8 Am and no idea where the vehicle is and App also stopped working w.r.t my booking page.. My other pages / new booking pages were working fine - Its just that my current booking was not working.

My family members (including baby) were all ready at 7 Am and waiting for me that I will come with the Zoom car soon..

At 8:15 am or so, i receive a call stating that the previous customer has not dropped back the car and hence my booked vehicle (7 seater) is not available - They gave me an alternate car to pickup which was abut 25 kms away and also i was delayed and pissed off with this incident..

So, i had requested to cancel my booking and initaite the refund...

From then, No customer care rep called me and no response to my emails ([protected]@zoomcar.com) even after sending out 7 emails as on today.. Its been 10 days now & am clueless now not knowing what to do and howw to claim my refund!!

Regards
Shyam Pandian
[protected]

I was charged rs 662 extra whereas the fault was theirs. Very high handed behaviour, threatening style... Extremely un friendly company.

I reached the drop off point well ahead of time. But i could not go in as there was no board, no proper gate nor any light (It was night time). I took the help of the app. It directed me to take an 8 km trip for reaching the drop off!! That was also a wrong direction.
Finally i wasted one hour and 20 km. They are charging me for that!!! Totally unfair because all this happened because they have no marking for the drop off point.

This is regarding one of the recent booking.
I have rented a car for 13 hr period from zoom car and dropped it off at different location within the rental time period for which i am charged rs 2000, but they have hiked it up to 8000 now which is just illogical and insane. The problem appears to be with their app when it first showed that the car is locked and later it says the booking is still live and costed me additional hours, i have proof that i have locked it.
Thanking you

Ihave written this complain as zoomcar is not eesponding tomy complain that i have already told them a lot of time.
They recently have fined with 2240 rs bill which includes extra km and cleaning charges.
And i don't understand when i used only 79 km of total purchased km than how can they fine me with 1240 excess km charges.
And also they fined me unnecessary cleaning charges of 1000 rs when they are already informed that the car was dirty before my pickup also and still these unnecessary charges.
So i wish here this matter can be resolved.
My zoomcar id is registered with my phone number
Thank you

Fuel money not refunded yet. I uploaded all the fuel bills and system also approved the bill of 1000 rupees. Its been 30 days i didnt receive my money back. I already mail them many times but they didnt respond. Customer care no is also not working showing invalid. This is the fraud company i have ever seen in my life. Dont book zoom car they will charge you unecessary amount but will not be willing to refund it.

Fraud fraud fraud fraud fraud fraud fraud fraud company. Biggest fraud company.

Reference: JPS6XP5GY
Booking start Date : 12 PM, 31st August 2019.
Booking end Date : 9:30 PM 31st August 2019.

Objective of Rental Booking and how our day was:

I booked the rental car to go for a short trip with my wife and two toddlers. We started from home by 12 PM, went to a restaurant had great food and started to go to Mahabalipuram. On the way to Mahabalipuram we also covered Muttukudu lake.

We spent good amount of time there and dropped off the car at 9:30 PM in the exact same location. We all were happy and that was a fantastic outing with pleasant weather.

3rd September 2019:

I received a message saying I have an oustanding amount of 696 rupees for additional kilometres. Fair enough. I have settled the amount.

I have also applied for reimbursement of 600 rupees for refuelling the vehicle as I paid for with fuel(but there was no fuel in the car so I had to refuel and reimburse). That was also reimbursed by Zoom.

5 PM (approximately) 9th September:

I was checking my upcoming booking on 14th September and that's when I noticed a ghost entry of 20, 000 rupees as inconvenience fees and damage to the car in my booking which was completed on 31st August 2019. Since there was no accident or damage I was shocked to look at the huge outstanding amount. I tried to make multiple calls to zoom to understand this but the calls didn't go for some reason.

5:30 PM 9th September 2019:

So, I have raised a complaint requesting to explain the charges. I have also shared the photos once again to prove there was no accident or damage when I dropped the car. I was asked to read the terms and conditions for damage and general terms conditions. I have read those twice and I have not violated any of the terms or conditions. So, asked him for clarity once again around 6:30 PM 9th September 2019.

10:20 PM 9th September 2019:

Received below email from Anitha Rajesekaran. Tried to respond back to the same email but that's a noreply email it seems. Now, I am not sure how to even contact zoom to discuss and sort this issue out.

I am just wondering how renting a rental car for family trip within chennai would violate terms and condition between myself and zoom?

How could zoom be so rude, illogical, unethical and attempt to cheat the customers for no reason at all? That too on a simple short trip!!!

I expect a responsible and ethical behaviour from zoom cars on this matter please.

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the Member Agreement (hereinafter referred to as "Agreement" (https://www.zoomcar.com/bangalore/policy#member) Therefore, you are liable to make payment of ₹20000 to the company.

Please note that as per the said Agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹20000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking You

For Zoomcar India Private Limited
Sd/-
Anitha Rajasekaran
Signatory Authority

I took the car for ride, at first the condition of the car was very poor even the driver door was not fully functional.

I informed the condition and shared the pic with zoomcar team.

After finishing the ride they are telling to pay 8000 rs as i did straches in the car.

First thing is that i have already reported before starting the ride about the car condition and

If zoomcar is providing the car he should have repaired the car before alloting to any customer.
Now you are claming the money for the straches which i havent did.

Kindly remove all the charges so that i can further book my ride.

Please do check the condition of car physically before raising any charges.