Zoomcar Complaints & Reviews

Id : jps6bb06d
This is was the car "tata tiago" provided to me, which is in worst condition, used like anything. Already 50 thousand kms done. I booked this car for 300 kms (Fuel included) and paid already for car and fuel. They gave me the car with just 18% of fuel in it and top of it, see the car condition, i felt like driving a 10 years old car. Anyhow i took the car and had plan for temple. While am on the way, it started asking...

I booked zoomcar on 17 jun and dropped same day booking id jps6bv6cd. Till now the refund amount is not deposited i called many times and mailed screenshot of bank status and zoomcar app screenshot no response from there side. Now calls also not getting connecting to customer care number it's a worst experience with zoomcar not even responding to customer complaints...

I had a booking with zoom car for the 16th of july 2019 for a pickup and drop in nagpur airport. Had called the customer care to again confirm on 16th morning where i was assured of the delivery. Didnot receive the car details or any contact information. Only an sms that there is an issue with the booking. No refunds and no way to contact zoom car. I had a very important meeting and was running out of time. Had to spend ₹5000 finally instead...

I made a booking one week before for today 26 july friday from 7pm to 28 july sunday 7 pm. I contacted zoomcar customer care and they repsonded in beginning but car arrived half an hour late. I was waiting and calling zoomcar customer care since 5pm. They told me that half an hour before your booking time you come at the location given and checklist will be opened. I reached at location at around 6 30 and since then started searching and...

Zoom carsbooking id jps6bxdxy
Amount paid rs 5052, for 3 days and 570 km
Driven for 30 mins and 20 km only because car broke down and not starting.

Major issues with zoom cars
1. Least bothered about customer
2. No alternate car or taxi provided if car breaks down.
3. Customer with family has to find a way out himself at unknown place.
4. Forced to guard the car for hours, when they...

Zoom car booking id: jps6b9ae1
Got an inconvenience fee of 2000 as new. No intimation and no where in your policies could i find the rationale behind.

Had a tyre puncture which caused delay for an hour and half and zoom car is executive) had extended till 1700 hrs (2hrs extension without charge). I returned at1845hrs. However i have been charged for entire 3 hrs and not 2 hours.

The tyre puncture caused...

Pfa.
I booked creta car (Id is "js6xi780") from bagholi to bhimashankar on date july 27th 2019, sharp 7 am. But i didn't get any message or email as confirmation yet. Also tried to reach at you many time since 5:30 am, but still getting engage or busy.
So now i want refund my money, also you can reach at me via [protected] and [protected]@gmail.com.
Please do the needful, asap....

It's a worst company always stealing customers money, always playing with customers.. Please avoid zoom car services to save money, they won't give refund (From 1 month i have calling them regarding refund issue they are not responding) simply they are stealing customers money!! It's been 1 month but i have called them more than 30 times but they are not responding, it's a shameless company always stealing customers money... Literally!! Kindly...

I booked zoomcar on jun 15th 2019 for pickup at 11.30 am and it is confirmed booking. When i was about to start from home to pickup the car, i received a call from zoomcar stating that the car is unfortunately not available and i need to wait for another 1 more hour to get a new car. I asked to cancel the booking as i don't need car if they are going to provide after 1 hour. Then person cancelled the booking and said that i am going to refund...

My booking with id - jps6bvmp2 on 15 june. The refundable deposit of 2999/- need to be processed by 13 july itself. But its not reflected yet. I've mailed the same 5 times to the help and support section of zoomcar and even unable to contact to customer care. This is really not acceptable from zoomcar. I'll tweet the same surely if still no action taken....

I had booked zoom car on 17/07/2019 with booking i'd jps6b9ba5
I have ended my trip safely and uploaded the live images of the car in zoom car app during parking and ended the trip.
When i have checked in the app next day i., e on 18/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customer then suddenly after 10 hour they increased a charger of 8000 rs claiming...

I booked zoom car at hyderabad for 3 days returned it back on time but its been more than 1 month i didn't get my refund amount 2999. I have raised complaint but no back call from zoom cars, instead belaming my bank that they have paid it to them but bank didn't recieved any such amount from them. I provided my bank statement but of no use not resolved till date....

Zoom car ref num : (Jps6fn0o2)
Ticket logged with zoom car : [case:1217728] (Breakdown refund)

Guys, \n\ni am just speechless by looking at your bill!!\nhow can you put the charges on me. On what basis 10000 rs is asked??\nthe car broke down for no reason of mine. How can you come to a conclusion that it was my fault. The battery drained out, the gear was locked after driving 200 odd kms. The car is already driven 48000...

Hi team,

I booked zoom car on 20th june 2019 and returned on same same day. For this booking i paid 3000 as refundable deposit, but zoomcar only credited me with 1400. I called them and sent my statement as well, but no response from zoomcar.

Mobile number booked: [protected]
Name: gopi krishna kanth
Email: [protected]@gmail.com

Kindly help me to claim my refund on this.
br...

I had booked zoom car on 20/07/2019 with booking I'd JPS6XC88H
I have ended my trip safety and uploaded the live images of the car in zoom car app during parking and ended the trip.
When I have checked in the app next day I., e on 21/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customers.
I have sent emails with car pictures but there is no response...

I have been using zoom car since a long time now and i had the worst experience this time. My booking is still on and i called the customer care regarding the condition of the car. The car is in extremely pathetic condition. It is dirty from inside and out.

I tell this to your cs and i'm being told to get the car washed. I cannot believe how can zoom car even ask their customers to get their car washed? This makes no sense....

I booked a zoom car last night, for 12 hours. I picked up the car. I was driving it myself. I was asked to pay an amount of ₹1039 for the booking, which i did. However, this morning, i dropped the car at the location provided. I uploaded all necessary documents, and filled up all required checklist. Then, i went back home. I got a notification from zoom car asking me to pay an additional amount of ₹1164, as excess km fee. There is no...

My booking no. Is jps6x7nh4. I have booked zoomcar on date 21st july 2019 and while i have received the car the fuel tank was empty so i have refuel it and go but after returning the car customer care told they will verify the bill and initiate the refund within 24 hours. I have uploaded 3 bills but by mistake i have deleted one bill so i have to mail it to zoomcar. But verification and they initiated only 2 bill amount and told me that they...

I had booked zoom car on 20/07/2019 with booking i'd jps6xc88h
I have ended my trip safety and uploaded the live images of the car in zoom car app during parking and ended the trip.
When i have checked in the app next day i., e on 21/07/2019 they have imposed an damage charge of 4000 rs unneccessarily without proofs and trying to loot money from customers.
I have sent emails with car pictures but there is no response...

I've taken a Zoom Car on[protected] and initially I've recieved a Punctured car about which I've Complained the executive and even informed the customer care about the issue, they have told me that that's not a puncture and it's just a air leakage and i've believed them and took the car from them and drove to the air filling station and it was fine for some time and the issue repeated again so we've repaired the tyre at the nearest repair...