Zoomcar Complaints & Reviews

We have booked a Zoomcar (Tata Hexa) from Aug 9 2000hrs to Aug 12 0800hrs. On Aug 9 when we went to collect the car at 2130hrs based on the location given in their app we were surprised to see it parked by the side of the road. I can understand that ZAP cars are not located in Zoomcar parking/any other public parking locations but that doesn't mean that they can lie on the roads for members to pick up and drive ( I mean I can understand if its parked in someone's house or in an apartment cellar but on the road??. However since we booked it, we decided to check its condition before we unlock it through the app. Now the vehicle was parked in such a way that only 3 sides of the vehicle was visible and the 4th side (passenger side) was inaccessible due to the garbage dumped on that side. We called up customer care (can't remember the name of the person who answered) and told him that how can we unlock the car as the 4th side is not accessible and we cannot upload the pics of that side of the car. The Zoomcar executive replied saying its ok to unlock the car without the pics from that side of the car and you can take a video of it once you drive out from that place. But the moment we unlocked and opened the car it was so filthy inside (not that it was looking good from the outside but we didn't want to judge the book by its cover) that we couldn't stand it any further and called up customer care (don't remember the name again). By this time it was already 2230hrs. The low fuel warning light was also on. When we told the customer care that its very filthy inside they said we'll send an executive to clean the car in an hour. But then even if he comes and cleans (which I really doubt) its going to be around 2330 hrs and with the level of fuel in it we don't know if it would last till the nearest fuel station which would be running at that point of time. And we had to start next day in the morning for our trip to Gandikota (from Hyderabad). So we told him to kindly allocate another car and we're too tired negotiating with you. After offering lot on impractical alternatives he finally said that there's one Hexa available at the airport. We agreed to it since it is towards our destination. When I asked him that can I drive my car to the airport, park it there and collect the Hexa, he did not reply in an affirmative. So when I asked him how do I get to that place since it is around 35kms from my place he said that I can book a cab and the fare will be reimbursed to me after I upload the bill. All this on some unknown road over phone at 2330hrs. Since we are collecting the vehicle next day morning at 0800hrs (Aug 10) we requested to push the booking accordingly (i.e. by 12 hours). Which would mean our dropping time would be 2000hrs 12Aug. The executive agreed to this but somehow it didn't reflect in the app against the new/fresh booking which the executive did on my behalf. (I'm guessing communication gap) Surprised because he was on call for close to an hour. Appreciate his effort but sorry to say that it was all in vain. By the way he promised to reimburse the return cab fare from airport to my place. While I have not yet reached to the point of my issue here I had to explain about the booking from the beginning to underscore the professionalism of Zoomcar.

Now coming to the main issue. As suggested by the Zoomcar executive we booked a cab to the airport the following morning to collect the Hexa which was booked/re-booked. After taking a video and filling the checklist, we commenced our journey to Gandikota via Kurnool to pick up two more guys at Kurnool. After having lunch in Kurnool and picking our friends we started to Gandikota. At one of the major signals in Kurnool we were slowing down to halt as the signal is red. We noticed something going wrong while slowing down. Once the signal turned green when I tried to accelerate the vehicle was not moving. We thought it must be a flat tyre. But when one us got down to check he noticed that the front wheel on the driver's side was not rotating. I immediately called the customer care and informed them. She replied by asking me to check with a 'LOCAL' mechanic first and get back to them if its still not resolved and the repair bills may be uploaded for reimbursement later. This was around 1400hrs. Meanwhile the traffic police and local police were pressurising us to remove the car from there asap as it was causing lot of traffic jam and the Home Minister's convoy is expected soon in that route. We somehow found a mechanic nearby who removed the wheel and identified the problem in the wheel hub in 10 minutes. Since the vehicle was not in a position to be towed we asked him to fix the wheel back and we drove with that fixed wheel for about 10 meters (took a U Turn near the signal basically) so that it is out of traffic. Then we asked the mechanic if he can fix it. He said he'll try. He removed the wheel again and the part with the disc and went to a lathe machine shop to fix it. The lathe guy said that whatever he's doing, there might be 10% chance of damaging the disc. Then I immediately called customer care again and informed them about the local mechanic's issue while trying to solve the problem. The executive even spoke to the mechanic. Then the executive spoke to me and said that based on mechanic's feedback its better to tow the vehicle and asked us not to do anything. So the mechanic fixed the wheel back. By then the time was 1730hrs. So when we asked the mechanic what about us and our trip if the vehicle is going to be towed he said that he will try book a cab and the fare for the first 50kms of the cab is free and beyond that we have to pay (We didn't hear from him after that) By the way we were not involved in any accident with the vehicle. We have a video to prove that which was taken just before the vehicle was being towed. By the time the towing vehicle arrived and finished loading the hexa on their truck (which I did it myself through the ramp as the towing guys could not do it and surprisingly the front wheel was rotating then) it was 1930 and we realised that our trip has come to an end as the cab was not booked as mentioned in their call and we didn't find any other alternative ourselves. So we booked a hotel in Kurnool for the night and checked out the following day and returned to Hyderabad by bus. By the way we were even promised a refund of our booking plus the mechanic charges of 1000/- (Bill uploaded)

On Sunday morning (Aug 11) I got a message from Zoomcar that I have to pay Rs.10000/- as damage charges. Surprised, I called up customer care to find out what it was about. She said that it it auto generated and that once the evaluation is done it will be reverted. On Aug 15 I get a call from Mr. Nazim, Zoomcar executive that I have outstanding charges due of Rs. 10000/-. When I asked him on what basis he's charging Rs.10000/- he said it was due to my negligence. I didn't really understand that because right from the point of collecting the vehicle till it was towed I have complied with every instruction suggested by the Zoomcar executives from time to time. When I asked him what is the damage that you are referring to he said that its the wheel hub that is damaged. I said that if was genuinely my negligence that has damaged it I don't mind paying but if you just want to exploit me then I'm not going to let that happen. I received another call from Mr Pratham (Zoomcar Executive) on Aug17 informing me about my dues. I told him that I'll talk to you if you understand the issue otherwise I'll submit a complaint and we can start resolving the issue from that point. He said he understands the issue and after giving a patient hearing to my story he said that he'll get the matter reinvestigated and get back to me on that. Meanwhile when I asked him what was the damaged he said it was the wheel rim that was damaged and for that he was charging Rs.10000/-. When I asked him how can it get damaged he said by riding on potholes it gets damaged. (Not sure how is it due to my negligence as it was 200kms of Hyderabad-Kurnool highway and can't think of any potholes en route). If any part of the vehicle gets damaged due to its regular wear and tear (the vehicle odometer reading was 70000kms) how is the last driven customer responsible for it? Also where is it mentioned in their site that for wheel hub/rim damage the charges are 10000/-? https://www.zoomcar.com/damage_charges

The main issue here is while I was trying to understand and resolve the issue over phone (Mr. Pratham still didn't get back to me) I'm sent a notice. Honestly I was a huge fan of Zoomcar and this was my 11th booking. But not anymore. The kind of professionalism they have shown in this entire episode is appalling.

I would like to reiterate once again that paying damage charges is not a problem at all but trying to frame a customer and making him pay for acts which he is not responsible for is just not acceptable.

I can understand what it takes for you run a business of your kind and of that scale here but that doesn't mean that you fleece innocent/genuine customers. This is only my first step of escalation of this matter since a notice is sent to me even as the matter was under consideration (at least according to Mr Pratham). I would like to escalate it further by posting it in more forums so that people will be aware of your practices. I did not want to create an issue here and rather wanted to solve it amicably.

If you can investigate the matter thoroughly ( by going through all the call logs which concern this booking) I'm sure you will understand what has happened. However if you would like to ignore that and think simply pressing charges and send notices is easier, I would also like to explore my legal options and let the matter be settled legally.

After enduring so much through this entire booking, putting some more effort and getting the issue resolved legally should not be a problem.

Regards
R V Vaibhav

I had booked a Zoomcar and travelled in it from Jaipur to Jodhpur, on the way around 100kms from Jaipur city the AC on my car stopped functioning. As it stopped functioning we called Zoomcar care and asked for a replacement. They intimated no replacement was available and asked us to drive to the Ford service centre. So we drove the car to the OS Ford Service Center Jodhpur.

When we reached OS Ford service centre, the car was inspected by the service manager Mr. Om. Upon inspection the manager told us the radiator and has fallen down (he first asked us if we had hit the car from the front as there was a massive damage on the front bumper). He further inspected the underbody of car and found no damages and then told us this car has undergone a sever impact from the front the explained previously and during your journey due to vibrations the radiator which was fixed back after impact has again dropped.

After which I made a video of the situation including the underbody of the car. As explained by the service manager.

Then I left the car as none of the Zoomcar exucutives turned up for the damage analysis.

After a week I received a mail from Zoomcar stating underbody damage and a fine of Rs.10, 000 was included. For which I promptly replied with all the proofs I had. After a week of analysis Zoomcar agreed to my claim that the charges were invalid and recalled them. After which I started asking them for the refund of my booking. For which the team promptly replied itl processed within a few days.

After a week I again received a mail stating Rs. 4, 785 would be carried out. I deined the refund as I had hardly used the car and demanded refund of the entire amount.

Within the next few minutes Zoomcar customer care call me back and again adds on the damage charges and states all the damage charges added are valid and no refund will be processed. To add the representative is nowhere clear on what damages are they charging.

Request Zoomcar to validate this never ending issue and provide my refund as requested.

Thanks,
Kushal

Creta MH43BG5301, Reservation ID JPS6XJREV, 21 Aug to 24 Aug 2019

Dear Sir,

On my booking date there was a Delay from Zoomcar in providing the car for almost an hour.

I had been following up from past 1 hour regarding delivery of the car on calls and everytine the customer support representative asked for 15mins and i never got a callback. Another female asked me to hold and never connected back while i was on hold for 20mins.

Now i was told to reach Anderi West by myself while I had asked for doorstep delivery from Airport. In the app and mail I have got address of Jogeshwari.

This is totally unprofessionalism by the entire team of Zoomcar.

Now i will be able to get the car by 11:15am due to delay by Zoomcar, why the car booking has been mentioned from 10:00am??

The car given to me had such eroded tyres that one of the Tyre Burst while driving on Highway. I had updated pictures on there app & [protected]@zoomcar.com while taking delivery of the car and to one of your representatives on whats app. The executive assured me that I would receive a callback from Ground team but no one bohered to call and I am pissed off calling you guys again and again.

Why are You playing with the lives of your customers.

Other rear tire is also worn out condition (Please see pictures attached). Wipers too are in worn out and makes driving difficult in rains. (Arn’t you guys aware of Monsoon check up of cars).

Saurabh Dadhich

I booked zoomcar on 5th august 2019. After the trip ended, it showed an extra amount of 2, 500. Zoomcar policies say that the rider will hear a buzz sound after cross the speed limit.
However, no such sound was heard in the vehicle but 2, 500 was instantly deducted from my security amount.
The zoom team is not ready to listen and is not refunding the amount as well.

Hi

This is regarding the booking id jps6xhoy6
Its in the name of gaurav kumar chowdhary

I opened the car from app it was unlocked i was not able to proceed with the checklist
So by the advice of executive i started the journey

After returning the car there was no end trip option
So i called at zoomcar and they locked it
After that they put damage charges to me
Which was already there
Now they are torturing me daily to pay the amount
They don't have proof that i damaged it
Unfortunately i don't have photos but
It can be confirmed by cctv camera of parking that it was already there
Due to latency of zoomcar app i am being charged 4000 extra
So please help
As they are misusing and making money

Also i have latency photo of the app while parking at 1 i took the screenshot where in app still says that trip not even started wherein i end the trip

Provided me a defective vehicle. Vehicle broke down within 30 minutes. No proper response from cc team. Made me wait for 4 hours without any resolution. Very bad behaviour by pickup site employees. Towed back the vehicle. Promised to provide refund. Not taking my calls. Vague replies to my mails. Very pathetic resolutions from the cc team. Missed my canada flight because of this.

Zoom car dashed and scratched my two left doors. We were going on a straight road, he was coming from left side street unable to control hit the car and scratched the left doors. He stopped briefly for a moment saying sorry and went off. It was a rental car and the person driving seemed to be minor with no license, we didn’t get a chance to ask for his license as they drove off while we were checking our damage

Greetings of the day,
Booking id:jps6fnsio carno:ka03ae7823
This is regarding the issue we have been gone through on 25th march 2019. We took hexa car for zoom car local station and we want to spend some time with our family so went to beach and when we want to return back suddenly the car didn't start it shows a message like battery failure, from there on words our bad time starts we thought that zoom car will sort out the issue and time is 8 clk in the night we were 7 people in the beach we tried to call zoom car and its customer care experience is pathetic. We reported to zoom car customer care about our situation and at that time your executives said that there will be no extra charges for the vehicle period under in gone for service condition. We waited there till 11.30 pm then i though its not correct to keep all my family in trouble so i sent my father and mother with my friend to home, trust me its like a ghost day for us because in that beach no one is there. They walked more than 5kms to catch a cab, after that 4 hours of struggling zoom car executive came to resolve the issue and we depend only on zoom car but in that situation also zoom car fails because executive jump start the car and he told us like he cant assure about the car situation it may give us trouble later on, yes its proved again it gave us trouble but this time its horrible we met with an accident in the mid night it happens in a narrow road suddenly a vehicle tried to overtake us and vehicle gave us some sort of jerk fraction of seconds everything goes wrong we hit a pole due to the uncontrolled vehicle and the late night we informed zoom car about the situation and as per their guidance we informed local police and we arranged a towing service in the presence of police next day zoomcar representative took the car and from there on words i am receiving continuous notice followed by every month. How this recovery is made on the basis of excess usage. We have not even completed our ride for the booked time period. Your executives said that there will be no extra charges for the vehicle ride period. And also where is the loss we faced we were left out for over 4 hrs at night at a deserted beach we had to walk for 5km to get a taxi for our family to get out from that place. And now you are charging me for excess usage of the vehicle. How come this is right. And one day your executive called me about this issue for the payment we talked about it and i asked him to just call me after half an hour. From then till now there was no response from your end, and now suddenly you are sending me a notice on excess charge which your company told that there will be no excess charges for the usage. I tried to call the customer care but it says that the number does not exists. Whenever i am receiving a notice at that time itself i want to reply but there is no provision you provided for us. Like this how many notices will you send me. Until i receive a proper explanation i dont want to pay, if i need to pay you have to sort out the below because this whole incident happened just because of lack of vehicle maintenance if zoom car provide proper condition car we haven't gone through this.
Now i am requesting three things from my side:
1) there notice is completely wrong because there are mentioning like excess kms that issue we already sort out with the customer care they promised us to no excess fee for the kms in another way they have to refund us the booking fee because we didn't complete our trip and we faced a bad experience because of zoom car
2) cab charges that we payed because we faced horrible situation in the mid night with the family.
3) towing charges.

Date - 24/08/2019
Location : manipal
Booking id : jps6x3a5i
Vehicle : mahindra marazzo (Ka03ag5793)

The car which they provided had oil leakage and when reported in the customer care, the fleet executed called me and asked me to unlock and take the car inside their location (Which was their clever game to put the thing on my head). I denied it and asked them to come to me. They came and checked the car and took it to service center and asked me to wait for half n hour. I immediately asked the customer care to allot me another car, since waiting for half n hour will spoil our plan. The fleet told me that they have only 5 seater available, and i waited for half n hour. After 45mins also they are not providing any information, when enquired he again asked us to wait which made us call the customer care again and request for another car and the customer care people also told me they will allot me a 5seater, when i said ok then fleet immediately changed his word and told me that all the 5 seaters are also booked and asked me to cancel my booking. Even the customer care person who called me also told me to cancel the booking which i agreed since i had no option. They provided me the refund for full amount. But since i had to wait there for almost 1hour 15mins and even after waiting such a long, they couldn't provide me another alternative and made us to cancel my booking and my other plans, which caused my other financial loses. I would like to claim a nominal amount of compensation from zoomcar for the time wasted (Because it is the fault from your fleet, its their duty to check the car before delivering it to the customer, which they failed to do). So please don't force me to move further legally as i have all the rights to claim compensation under consumer act. Kindly solve this issue immediately and compensate me for the losses either in cash to my bank account or as in the form of driving credits for my next booking with zoomcar.

I have booked scorpio under booking id jps6xqd41, between 18 th aug 2019-22nd aug 2019, pickup from madurai and drop at chennai.
I want to register complaint on zoomcar for continuously harrassing me from 18th aug.
The sequence of event is as follows
1. Car allocated ka 51 aa7440, parking brake not working, i was told to take the car or get refund as they don't have any other car from madurai, condition of car parking brakes not working, so zoom car is giving car to customers which can cause accident and death to customers.
2. My reporting time to madurai was at 2.30pm, i reported at 4.30 so they had 2 hrs for arranging an alternate car, but no, they were happy to handover a car which did not had parking brake.
After waiting for more than 1.5 hrs, one customer dropped another car ka 51aa3474, and i was offered that car without any inspection. I could see all the tyres have worn out but i didn't have any other options except accepting that car.
3. The new car no. Ka51 aa3474, was not mapped in my booking id and none of the formalities could be done either by me or the madurai executive as through app we have already done the formalities for earlier alloted car ka51aa7440.
4. I informed the whole events to zoomcar call centre as well as dropped a mail on the subject on 19th aug 19, i was said all the formalities will be done in backend.
The only change that was done was change of car no., in booking id, even the opening odometer reading was mentioned wrong as 146695km, whereas the actual reading was 126695 km.
5. I called up call centre again on 19th aug to update them that i have entered puducherry and from there is will go to tirupati, the executive mr vijay said zoomcar will not pay for the puducherry state permit but they will reimburse the andhra pradesh state permit on submission of bills.
6. I was driving the car from tirupati to tirumala, it a hilly terrain and had a puncture of tyre, going by the condition of the tyre which were all worn out it was bound to happen, it was a shock for me when i tried to put the spare tyre though the jack, wheel wrench was there but extension bar was not there, i could not change the tyre and had to hire another car which cost me rs. 2000, will zommcar reimburse this amount, i am leaving the cost of tyre repair.

7. Car was handed over to zoomcar chennai aiport centre between 11.30pm-11.40 pm, on 22nd aug 2019, again neither me nor the local executive could close the trip as the app was not working.
I called up again to your call centre giving details of closing odometer as 127580km, again the excutive rahul arun assured me that all will updated with closing time of 11.30 pm of 22 nd august, i must have spoken to him between 00.00 am-00:20 am on this topic, and you can also see the gps location of the car at that time, it will be zoom car point at chennai airport, and the whole thing will reflect within 24 hrs.
7. Since even after more than 14 hrs of handing over the car the trip was open, again i mailed zoomcar on 23rd aug 2019, again i got a call from your no. [protected] and again i explained the whole story, after 19 hrs the trip got closed, and was again assured the trip ending date will be 22nd aug 2019, 11.30pm.

More surprises were waiting for me, after informing zoom car on time to time basis about the issues, zoomcar ending the trip from their back end after more than 19 hrs of handing the car, they had charged me a late penalty charges of 8646.
8. So i ago. Called your call centre on 24th aug 2019, call was handled by ms soniya amlor, explained her the story again, got same reply our backend team is working and the same will be updated within 24 hrs, she gave another surprise that i will not be reimbursed for the andhra permit, which was confirmed by mr vijay on 20th aug.
The best part, all this complaints is handled by outsourced call centre who does not understand the issues or maybe instructed that, not to understand so that customer gets haggled.

When i am asking them to connect me to company executives their answer is they are not authorised.
Even they are saying they don't have a escalation matrix of complaints, so we as customers are at mercy of zoomcar, they are only the lawyer and the judge to pass the judgement.
I have asked for all the cabin of mails which has been sent from their app, as they don't read mails sent to their register email id for customer care and all the call recording, they are not providing that also.

I had a horrible experience this time with zoomcar for go, i want refund of fuel-3010 and andhhra permit-2700, total 5710.

I have booked a zoom car with id: jps6x8oab, they are charging me the damages which are already there and mentioned in the app clearly when i started the trip. As the damages is already mentioned in the zoom app i have not taken the pictures, now they are charging that damage on me. Customar care people are saying wait for 24 hours will issue will be closed and it's been 3 weeks and now they are saying no we can't help you as i dint took the pictures which is already cleary mentioned damaged one when i start the trip in app.. They will charge me.

Horrible rainy season me and my kid (5years) were on the road for 4 hours no help from zoom car. Traveling with family vehchile break down. Only driven 100 km tata tiago they havent arranged any other car, i travelled with my expenses they assured me refund but now they charged me 5k for driving on half clutch due to my negligence. Iam driving since 11 years. Poor service. Going to complain id... Jps6xmgks spoke to tata service manager it was not the problem of half clutch i spoke tata showroom warangal where the car getting repaired they said it was not fault of half clutch driving. Now threatening me for legal proceeding. They charged me 5k for driving on half clutch b coz of that car break down.

Jps6x8xu9 (Swift) booked from jaipur airport from aug 23 to aug 25.

I have been a regular user of zoom. I have used it in bangalore and delhi. Very good service. No complaint's from my side.

From last 6-8 months i have been travelling to jaipur and using zoom cars. The experience in jaipur has been - substandard car, dirty and filthy.

Now specific to this (Aug 23-25) booking, below are my complaints.
1/ i booked this over 10 days back (Swift)
2/ on 22nd i get a call that swift is in bad condition so i will be getting a ford figo.
3/on reaching the jaipur airport (11.25), i called the zoom, they said they will deliver the car at 12. After calling multiple time the car was delivered at 12.20
4/the car was old with 1.2lakhs in miles, dirty with dust inside, smelling of filth (Difficult to sit), the core complaint is that the ac is not working. It was extremely painful driving in dust and heat with open windows as there is no ac. I called the person who delivered, he said call the customer care. By the time i called the customer care i had travelled 15 km towards ajmer (To pick my son who is studying in a boarding school. They said repair it on the way. I told them that i am in a hurry and told them replace the car in ajmer (When i will be put up for 2 days). So far all they are saying is we cannot help you, you are far away from jaipur, we do not have car in ajmer to replace the car. I was trying to reach out to regional head. Please help. I can be reached at [protected].

08/21/2019 18:50 [protected]@gmail.com
#jps6xwwqc & #jps6xwg4l

Rented a car in hyderabad with drop-off point mentioned as the airport while booking as we had luggage and had to take the flight.

For unlocking the car, it took 2 and a half hours which wasted a lot of time. During which time and many times afterward, we tried to contact zoom car every way possible but we got no contact number and no response. On one automated call that we got, we informed that we would drop at the airport which we did. We parked the car in parking c of the rajiv gandhi intl. Airport safely at precisely the stipulated time of booking at 9pm.

Yet the company unfairly marked the drop-off location as wrong and marked drop-off point as 5pm the next day just to levy unethical illegal late charges, cctv footage from airport will clearly show us dropping the car at 9.

Kindly help us by deleting the outstanding late charge as it's highly malfeasant, manipulative, and downright unethical. We tried contacting the company again and again, but they have no customer support and delayed response. Hopefully i'm not forced to pursue this in consumer court as a lawyer by profession i know the multiple counts of dereliction of duty and unethical profiteering they've conducted.

Hi,

My booking id is jps6bozmu. First of all car broke down in my trip. I tried calling the customer support to end my trip but so worst support that every customer support was busy even at 11 pm.
I was charged with accidental charges of rs. 10000 after which i tried to contact customer support many times. I asked them to share me the details of the damage done which i have are till date not received. Moreover i have shared my proof of car being safely returned to local zoomcar executives after breakdown. God be with those who met with an accident at night and desperately need zoomcar customer support.
Humour is till 1 am i tried to connect to customer support multiple times and each time waiting upto 10 minutes minimum but still not able to connect to them.
The next day on a single call i was directly connected to support without any wait time.

I was charged falsely which can be made out from the fact that the customer support is not able to provide any details of the charges.

The car was shared by 4 people during the trip and each being a customer to zoomcar but after this incident all got to know the fraud company and no one would like to promote zoomcar to others.

I tried escalating the issue but no response from the executives as well..

Worst customer and issue redressal support...!!!

Regards

Mukul

I booked the zoom car for first time from mobile application and paid the tariff of rs 655 in advance and after use they charged again rs 462 from my card without my permission for 30 minutes late delivery and over used 16 kms.
Next day the application started showing rs 21000 pending for inconvenience charges and they have my card details for automatic debit.

This looks like i am stuck in a fraud.

Hi, i have booked their vehicle on 12th august - 15th august. It's first time booking with them i regret this step now.

Issue 1 :-
First when i'm booking it shows different packages i tried to book for 1080 km's, but the app automatically selects 720 km's package. I called them regarding this 4 times but no one cares and one guy literally asked me 'what is the proof'.

Issue2:-
When i'm on the trip police stopped me and asked for all the papers. I shown them what the zoom car given me but they say that this car doesn't paid the quarterly tax and they made me to pay otherwise they seize the car and i'm with my family in the trip. I paid the quarterly tax fee with the penalty for zoomcar and i uploaded in the app. But they told me they don't believe it and they need the bill. I don't understand the police given me the printout of the detailed bill with proper details. I'm completely shocked by their behaviour.

Issue3:-
Because of the police stopped me and made me pay the tax on road it took 1 hour time. So i was running little late to dropoff the car then i extended the trip for 3 hours in the app. My original dropoff time was 10:30 am but i extened it to 1:30 pm and i have that screenshot too after extending because i took it they are asking proofs, and they charged the late fee. When i ask them they don't even responded me after 10 times of raising tickects in the app.

Issue4:-
When i'm on highway returning to the city i'm on proper speed limit and passing the bus. But a big truck with load is coming opposite to me which means wrong route so i raised the speed to survive me and my family, at that time i may crossed 115 or 120 not more than that and they charged me 2500 rupees of over speeding fee and i called them and explained them the situation but they never listen. I'm not surprised this time about this issue because they are trained to loot money in different ways. And i bet they never give your security deposit back, trust me.

Issue5:-
After dropping off the car i the app first shows the different bill and i sent tons of emails regarding the booking from the app. But they never responded not even to one and after 6 days i finally contacted them through facebook chat still their response is ridiculous. But wonder is they are showing that io need to pay 949 rupees to them after all deducting my security deposit too.

But, after contacting them through facebook page with proper bills and screenshots they stopped replying me and they suddenly increased my bill from 949 rupees to 3, 470. I'm totally frustrating i don't feel that i'm dealing with a proper company, they are cheating, they are blackmailing, they do fake charges, they do scams what not.

It should be punished legally, i'm literally feeling mental torture even after paying all the money which their charges are fake.

#scamcar

My booking id : JPS6XUFYS car model : BALENO
i have booked zoom car on 20 august and ended my ride on 21 august. i paid 6074 rs for my ride which includes 2999 refundable deposit.
i found dirty and damaged car under worst condition car number is TS07UH1238 which is not even worth for what i have paid.i myself cleaned windshield and rear windshield and cleaned all 4 car mats.i have video graphed all the damages to the car and kept aside. i have contacted to zoom car customer service executive after a long conversation she suggested me to go to nearby zoom car executive i.e, zoom car executive who is present at samshabad airport which is 30 kms from my location we are on a hurry so we decided to keep it aside.i even filled car with diesel of rs 1500. after completion of ride the car was unable to get locked for that i have waited at the location for more than half an hour and tried contacting customer care service which i'm not able to connect. at last we locked the car and we left the location.finally when i came across the invoice of ride i found that i have charged with damage fee of 8000 rs.i took up the issue with zoom car they cancelled 4000 rs and charged me left over 4000 rs.i enquired zoom car they gave me shocking answer that they charged 4000 rs for damage caused to spare wheel .i'm in a state of complete shock that i haven't even touched the spare wheel during my entire booking period how the spare tyre will be damaged.the damage charge 4000 rs is debited from my refundable deposit and fuel charges refund 1500 . refundable deposit +fuel charges = 2999+1500=4499
damage charges 4000, my refund =[protected]=499.i'm completely overwhelmed with conversation with customer service executive who is not in a position to listen to my problem he said we raised the concern wait for for 24 hours . in this entire process i didn't understood how i'll be get charged for a commodity i haven't touched or used. i have raised a case 1387660. i haven't got any confirmation call while i charged for spare wheel damage without my consultation weather i have used it or not.and more over zoom car didn't mention charges for damaged spare wheel in their policy of FEE.how ridiculous it is for charging fee which is not mentioned in policy even before i committed that damage. i enclose the screen shots of fee policy which is mentioned in website.i'm a undergone mental trauma with your acts . my contact number is [protected].

My issue is from way back to May 10th, As per their commitment, I was supposed to be delivered the subscribed car on May 18th. However due to their executives negligence and arrogant customer support they have never been able to deliver the car till date. However after all the discussions due to non availability to service the customer they did a refund, which resulted more in my personal expenses due to dependency on Zoom.
However, till date Zoom car has not been able to fix the technical glitch ( taken 3 months) so I can re-book a subscription.
I have had multiple E-mail communication, with no solutions. 1 sample in the details box.

There is no value for 24hrs to 48 hrs in Zoom Car's clock & calendar.

Last communication on 4th August :

Denanath Anandrao via freshdesk.com
Sun, Aug 4, 10:01 AM
to me

Hi Madhu,

Greeting from ZAP!

Thank you for your interest in ZAP Subscribe.

With reference to your email, we apologize for the delayed response. we see that our team is working towards the technical glitch and the error will be fixed within 24-48 hours and post which you will be able to complete your subscription. We appreciate your understanding and patience here.

For more information request you to contact our customer service on [protected].

Denanath A,
Team ZAP

Sample communication of May 10th:
Hi Madhu,

Thank you for contacting ZAP Sales Team. We apologize for the delay in response.

We understand that you want to know when your car will be delivered.

As informed by our previous executive on 10 May 2019 at 03:08 PM, your car is scheduled to be delivered today between 02:00 PM - 04:00 PM. We request you to wait till the end of the day for the car to be delivered.

Rest assured, our Delivery Executive will call you at the time of delivery.

Thank you for contacting Zoomcar and have a great day!

Best Regards,
Mohit Mehta
Team ZAP

Booking id no : jps6xwqp2
A penalty of rs.10, 000/ has been unnecessarily levied and auto debited from my account. The staff at the pick up location are extremely unprofessional and have not provided us with help. Moreover, we are not able to contact customer care either. No break up of the inconvenience fee has been provided to us. The penalty has been unfairly levied on us. Moreover, we have not been contacted by zoomcar despite having mailed them.
We have proof of the condition in which the car was handed over and returned. There have been no violations from our end.