Zoomcar Complaints & Reviews

I booked car (Hyundai Creta) from Hyderabad through Zoomcar pick up 15th September 7 am to nyt 12 pm @ Rs. 4, 066 (including GST). The payment was done and money debited from my bank account but it's showing no cars.. And I was trying to call customer car Zoomcar, it's coming as number dose not exit. I don't know whom to contact. I have attached the screenshot of my account statement. Kindly please looking into this issue and let me know when the refund would be processed.

They provide me a car with fuel but they didn't refund my full money of filling fuel. And take extra charges of 2500 for over speeding.
Which is not done by me. And also they didn't add my credit point, which is according to there offer.
This company is didn't refund my bill amount of fule filling. They know how many fule is to be filling in there car. I want to sue them for refund related issues.

I rented a zoomcar from september 5 2019 9:30pm to september 6 2019 4pm.
I was charged rs 2000 as inconvenience fee and even after emailing zoomcar requesting the exact details as to why i was charged, they have failed to respond back with the exact details. I ended my ride with 5-6 kms left. Even the customer care support call is not not being connected. The initial computerised call will be automatically be ended as soon as i select the option 'issues regarding completed or cancelled booking'.

Booking id : jps6xsebx

I have booked zoomcar for a 100 kms free trip my booking id is jps6x5vth. I have rode only 60 kms and ended my trip before the time. I paid 6365 rs and the booking tarrif is 1365 and 5000 security deposit which have to be returned after ending trip and when i have ended the trip and uploaded all the meter readings of before and after ending the trip then after doing all the responsibilities with proof a fake charge of extra kms is added in my booking and the security money is vanished and i haven't got any refund from this fraud company but i have got a huge fake charge with this fraud company...

Hi,
I have a query related to refund.
I made a booking and the booking # jps6xo7o on 1st of august and i returned car on 2rd of august. It’s been a month still my refund is showing as pending. I 've already talked to the toll free helpline they said you need to send your account statement and i've already sent it. And now they are not even contacting me back.
Please refund me as soon as possible.

Hi,
I have a query related to refund.
I made a booking and the booking # jps6xmy8x on 8th of august and i returned car on 8th of august. It’s been 27 days still my refund is showing as pending. I made many calls and dropped emails regarding the refund but there is no response from your end.
In case we don’t pay outstanding means you will make continuous calls and every week you will send notice.
Can you please let me know why the hell this happening. I need my refund on top priority

Hi,
I have a query related to refund.
I made a booking and the booking # jps6xhdc2 on 12th of august and i returned car on 13th of august. It’s been 22 days still my refund is showing as pending. I made many calls and dropped emails regarding the refund but there is no response from your end.
In case we don’t pay outstanding means you will make continuous calls and every week you will send notice.
Can you please let me know why the hell this happening. I need my refund on top priority.

I had a booking-jps6xpuqk on 31st august 2019, from bangalore to coorg. On the day of the booking when i went to pick up the car in the scheduled time at the provided location, the car was unavailable. After multiple calls, i was informed that the previous renters had not returned the car. I was told to wait for another 3-4 hour with a promise that another vehicle will be provided to me. But after repetitive phone calls and hours of waiting, i was told that no vehicle is available.

I could find no other vehicle on the very last moment and as a result, my entire trip go cancelled

Zoomcar gave us a vehicle without an emission certificate. We have booked zoomcar on 1st september a mahindra car. They have not provided a puc with a car. If zoomcar can fine us for damages then can customer can charge them for not providing basic certificates. This was complete fraud by them. I have been caught in a police raid then we have to pay 2000. Can zoom car refund me that? And this was showing in their app also by saying that no emission certificate in the car. We have a planned trip so we can not cancel trip also.
My boking id was jps6xpfqm

I have booked zoomcar for a 55 kms free trip my booking id is JPS6X5SLW. I have rode only 54 kms and ended my trip before the time. I paid 2473 rs and the booking tarrif is 974 and 1499 security deposit which have to be returned after ending trip and when i have ended the trip and uploaded all the meter readings of before and after ending the trip then after doing all the responsibilities with proof a fake charge of extra kms is added in my booking and the security money is vanished and i haven't got any refund from this fraud company but i have got a huge fake charge with this fraud company.

I have completed my trip on 11 Aug. 2019 and i till now i haven’t received me security refund amount back. The policy say that amount will be reflected upto 15 days and its 23nd day. Worst service i have ever seen. I dont know why it takes too long for refunding amount. Very poor experience. I have email them many times but they are not providing me any resonable response.

ID :JPS6X8MTH

Hello zoom car customer care,

I don't want to pay the refundable deposit for my second booking. Since my refundable deposit for the first booking which was made 7 months before was not credited in my account yet. So i don't want to pay the refundable deposit. But in fond of making frequent booking with zoom cars. So kindly remove those refundable deposit for my 2nd booking. Please note and provide immediate action...

Regards,
Arun.

I booked a vehicle from zoomcar, when i returned the vehicle there was no damage, it can also be seen from the pictures i attached after returning but i was charged 4000. Even after multiple emails i am not getting a reply, they sent an image initially which just show scraches which according to there site should be charged only 1000. Booking id jps6xj94y

I've booked zoomcar on 17th june using a debit card and I paid a security deposit of 3000 which was supposed to be returned within a week which didn't happen and then my card was blocked due to some other reason and this refund amount didn't get credited into the account. It's been almost 3 months and I've been sending mails to zoomcar support and didn't get any valid reply and the customer care number doesn't work. I'm not at all happy with the way this company is working. Resolve this issue as soon as possible.

I booked the car for 90km on sunday at 11:30 pm by paying for with fuel and when i reached at the location the zoom car person told me to fill the fuel as there was no fuel and claim it by uploading the bills when i dropped the car he checked the vehicle verified it and told me everything was fine by then the car reading was less then 90km and when i called cc they told we cannot refund you the fuel amount as there was already fuel. I mean are you serious??? If there was a fuel why would i again put the fuel in it?? And even after uploading pictures they told me they won't refund as there was already fuel... Along with that they have charged me for damage dispute which was not caused by me as per the zoom executive verified it. And they want me to put the picture in that late night were there was no light. These people are deceiving the people... My only suggestion is to never opt for any zoom service... You can contact me anytime at [protected]

Hi sir/madam,
My name is arnold infant,
I have booked zoom car and in this car it has been a scratch in car, for that they have charged me 4, 000, i called customer care support regrading this and for past one week i am dealing with problem, noone is helping me, today i wanted to talk to floor manager the call got transferred to syed sultan, he is floor manager from the beginning he was not polite, you can check the audio, im trying the explain the problem, but he is not ready to help me. From the beginning he started to talk very impolite and rude repeatedely saying wont wont reverse,, he dint listen what im trying to say, i want a solution for this problem,,

I booked the zoom car on august 29th aug 6. Pm to go tirupathi.
Took the car and driven 70 km and after that car has automatically stopped and it was not starting. I raised complaints with zoomcar customer care at 8.30pm. They told that they will send technician after 2 hours and it will be repaired but i asked for another car for me they told that they won't.
That technician came by midnight 1am without having food as because there is no shop near to that place
Till that time we were waiting there and thought zoom car will arrange different car but they didn't.
That technician took the car from that place and went off without arranging anything and leaving our family n all in bus stop only after so many requests.

What is this....

After that me and my family struggled a lot like anything for buses and food. Due to this i lossed around 15000 for all expenses.
Zoom car service providers firstly try to provide correct service to customers. For me you people could have arrange another car for me.

Now i need my money paid and all expenses to repay me.
If not i will take serious action against you.

I booked zoomcar for 31st august and last minute they informed car is not available and wait for 30 mins till we find the car. After 3 hours of multiple communications and frustrations, zoomcar cancelled the booking. It ruined our plan for the day and also we bear loss of our money in hotel booking.

When i asked about reimbursement of my hotel booking to zoomcar they said instead of waiting for 3 hours, we should have looked for other options on last minute and enjoy the trip. For which they said to wait multiple times till they find another car.

I want reimbursement of 1792 for my hotel booking which we had to cancel because of mistake from zoomcar's end.

I have taken e2o plus from zoomcar there was a techinical issue with their app while iam picking up the car and my internet is not working too at their location, i have noticed a damage on the rear bumper before starting the trip so there was a guy named hard babu one of their fleet assocate he started the trip without entering details of the start odo meter readings and handovered the car to me and finally i have returned the car he was not available there the thing is we haven't took any proof of that damage before so we didn't spoke much and the other guy (Claming himself as team leader) confirmed with the guy who handovered the car to us claimed it is an old damage then the issue solved there.
Later, after the final closure of the booking i got the message of no outstanding ammount to be paid, later on after couple of hours i have opend the zoomcar app now that fleet guy added me the damaged charges, here we havent damaged a single scratch they are stating that we have damaged the vehicle and they are confirming with the dust comming from the bumper but that is stored there beaucse the vehicle is traveled on road there is a construction work going on.
The later we contact cs team they are claiming that the damage is made by us, the cs supervisor is trusting the fleet people than customers that shows their service.
We stated them that we are not going to pay a single penny at all, i have contacted my lawyer to fine them 10l indian rupees for wasting my time and breaking the trust.

Dear karthik,

This e-mail is with reference to the booking made by you with zoomcar india private limited (Hereinafter referred to as "zoomcar" or/and "company") through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6b6e7v ka03ae7845 18/07/2019 05:00 22/08/2019 22:00 novotel sholinganallur omr novotel sholinganallur omr 9947 0 312399

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you are liable to make payment of ₹312399 to the company.

We therefore request you to make payment of the aforementioned outstanding amount of ₹312399 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.
—
Above is the mail i got from zoom:

I have made a booking with zoom car (Booking id: jps6b6e7v) for 5 days, from (4am - july[protected] to (11pm - july[protected] and returned the car to zoom car driver (Suresh - 9962xxxx52) by (9:30 july[protected] ie. Before my booking ends. I have completed the check list and submitted my feedback and closed the booking.

After more than one month ie. 28-august-2019, i got a mail saying i need to pay an outstanding amount of 312399, and if i'm not going to pay this, zoom car is going to take legal proceeding on me. I complained the same to zoom car customer car and even after 24hours i din't get any resolution. How come a customer is responsible for zoom car technical issues and after one moth if they send such notices to customer for such false charges. I would like to take legal action on this for flase charges and harassment.

As i checked with the customer care they said that car will get locked after crossing 4hrs of bokking time and why it was not checked till one month. I spoke to the driver to whom i handed over the car and he said he dropped the car at the drop location, i have call recording of calls of driver and customer care people.

Please call me @[protected] if you need any details of driver or other details.