Zoomcar Complaints & Reviews

I booked vehicle using zoom car app and it started on 10 may 2019 till 18 may 2019 (Ref no.: jps6b86r1). Upon completion of trip, i had submitted all the photos and there was no damage. Now they are saying that there is damage to tyre and are asking for the damage. I have video of that and several times uploaded all the photos of cars. But still reminders are being sent. Et me know how i can send you the video or else you share the photos...

Dearsir/madam,
Booking id #jps6xz7lw

I booked a car on 7th of aug 2019.
I have returned the car on same day.

In zoom car app its updated that amount has been refunded
Till now i didnt get my refund money from zoom car.
I have mailed them tried calling them, no response received

Zoom car is cheating all
I am a normal middle class family women. I want my money...

Issue details:
1. After one hour if taking the car there was an intermittent oil pressure warning light at idle (Only sometimes).

2. I called zoomcar to inform them of the same

3. The light disappeared after that and then the zoomcar back end team called to check. Since the light did not seem to appear again, i mentioned that it had gone away.

4. I arrived at pondicherry rto to file state...

Case:1372148

I needed refund in my bank account and i was told the same from your side on zoomcar phone call support. Now no one is hearing to me just computer generated emails are being recieved. Why you all are doing as such. Worst services. I will never use zoomcar again and will never ever recommend to anyone. The zoomcar company is a big liar.

I was told that 876 will be deducted from zoomcar credits and...

Dear sir/madam,

I have booked zoomcar yesterday picked up and dropped on the exact time and place. Also i have payed extra kms charges as per bill. But today early morning got message that need to pay outstanding amount ₹5000 as inconvenience fee. I don't understand why they are asking unnecessarily even though i was completely faithful for this people....

I am a frequent user of zoom car but from last one month i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 1-2 times to the zoom car support but there is no response from there side.

My email id - madhur. [protected]@gmail.com

Please sort out the problem....

I am writing this complaint on behalf of my brother (Manohar tarihalkar) with regards to refund pending with company.

The booking details given in the screenshot.
Registered number used while booking for car rental. [protected].

As per company customer executive the payment is initiated however it is not settled yet, it's been more than 10+ days....

After my usage of zoomcar within 12 hr i got a mail that i have to pay an outstanding money due to the damage of vehicle. The amount is 10000 rs. There is no damage when i drop the vehicle and i sented the photos to their app. Then i call the customer servis the told me that the amount is due to damage of tail light. When i checked the amount of tail light in open market it is 2000 with gst but in their policy it show 6000rs what the fraud...

Zoom car notice mail

Date: 9 aug, 2019
Dear prakash m s v p,
This e-mail is with reference to the booking made by you with zoomcar india privatelimited (Hereinafter referred to as "zoomcar" or/and "company") throughcompany's webpage/mobile app with the following details -
S. No bookingid carprovided star time end time pickup point drop off point

Initial
Rental
Security
Depositbr...

I have not got my refund even after 2 months of trip ending. If i mailed through contact us page no one is responding to mail. I tried to call but not able to connect customer representative. The annoying computer voice is keep on redirecting to same steps but i am not able to connect to representative. They have deliberately designed the system in such way that customers cannot reach their representative.
I have already filed a complaint...

I booked grand i10 on 7 august 2019, i returned the car safely and after 2 hours at night around 10 pm i got an email that i have done damage, and the damage was not clearly mentioned, and i am charged with a money of 10000 rs. From my side there was no damage done, when i tried to know the damage i called customer care and they were telling that there is some internal damage done by me. But i was conform that there was no damage done by...

Hi team,

I have travelled using zoom car started on 30 may 2019 and ended 8 pm same day. I used vehicle no. Mh14gd4688 (Hyundai i20 elite) and i have paid total amount of 4604/-, out of which processed refund shows of rs. 3921/- which i have not received till date. It appears on the app that the refund is initiated, however i have not received it yet and cannot get hold of anyone to talk about this. Please advise and help....

Booking id jpx6xm7ia.
Unnecessarily showing a damage fee of rs.3500/-. From the photos submitted it is very well clear that there is no damages. After submission of photo it was showing a due of rs308/- for the excess kilimometer driven and it was paid by me too. After 3 hours of completion of journey, i am not even able to understand the damage fee....

Even after parking the vehicle at same location in clean condition and without any damage caused by me, zoomcar is asking to pay 7000rs as inconvenience fee. I cannot understand why they forcing me to pay such hefty amount without any reason as i parked at same location and did not cause any damage. They are harassing me mentally. My total booking charges were only 2004rs....

Booking ref-jps6xqofc (5/8/19 to 7/8/19)
Hi
The car i booked against above booking had a lock issue. Even after assuring all doors are locked or not whenever i use to return back from work the driver side door lock was always open. Seems like they had auto-lock failure due to which someone stole my sunglasses from the dashboard.
I conveyed the same issue to their manager in charge at pick up location to which he asked...

Booking ID: JPS6B0SWG
Registered Mobile no.: [protected]
Rental Car No.: MH43BP1259

Its been 1 month now we haven't received the refund of the fuel we filled. The total fuel we filled was Rs. 3500 from this we recieved only Rs. 1500. Remaining Rs. 2000 is not refunded by you even after providing the Bills. I have attached the Bills of fuel pump with transaction receipts for your reference. Please refund the amount...

'i want to remove my uploaded documents from my account registered by [protected]. I want to upload my documents on my current account registered with [protected]. On this account my documents are getting rejected as they are already uploaded on my previous account so please remove my documents from there or remove/close that account. I am facing lot of issues. Also customer executive option is not coming on your customer care number. Please...

We booked an i20 with fuel on 5th august 2019 from 8am to 8pm. When we reached at pickup point one car tyre was flat and there was just only 8% fuel was in car. So we fueled the car of 1500 rs. At the end of booking, we uploaded the car images. The car was in same condition as in starting.

Now the next day, an automatically generated call came that you have an outstanding amount of 1501 rs.in which they have charged me 6000rs...

I got a car from zoom car from day one there is no service there is no way you can reach to customer care or speak to someone who can solve your problem.
I tried calling them a million times and I went on twitter asked for a call back from customer care team they said will call you in 24 hours.
For 7 days everyday they said this but I didn't get any call.
Then the charged me more one day extra charge I called them somehow...

Sir, myself ma. Amulraaj, executive assistant to chief engineer, tneb, trichy. Yesterday morning around 910am to 9.52am your zoom car hitted my car driver side damages the door and scratches that sideat mannarpuram signal, trichy. I get down from car i asked your driver, he told me, it is hired from zoom, trichy, in the mean time police man came, he told me that after signal we will discuss and short out the issues, i said ok, then he took...