Zoomcar Complaints & Reviews

I had booked zoomcar on 3rd aug 2019 from 11.00 am to 9 pm which we later extended to 10.00 pm. We were entitled to 110 km. We paid the amount in advance of 1064 rs with no outstanding. We picked and dropped the car well within time. We also filled 1000 rs. Diesel. When we returned the car in locked position, we had no outstanding amount. However later that day, zoomcar put rs.2000 inconvenience fee without any reasons. It such an annoying...

Dear sir/ma'am
I booked zoomcar, at 4am of 4 aug 2019. I was planned for everything at outside which i will be planned. Becuase of zoomakar i lost it all...
Money has been duducted, didn't get car details and location, and for help i tried to call them many times by spending my talktime but all its waste i didn't get any rspond from them.

This is my booking id:jps6xqudm
Please help me out in this please....

I've took the car neatly and placed the car neatly at the location shown in the zoomcar app. There no scratch or anything related to me i've submitted all documents which are asked and locked the car safely at the destination shown in the app. The car owner is raising a accident issue against me, which i'm not involved in. They are trying to blame on me the issue they have done. Im requesting to concern this and take action on the particular...

I booked a swift with fuel package for 240 kms on 29th July 2019. When the trip started the car had only 10% fuel which would not have sufficed for the trip. As a result, I filled fuel worth Rs 1500 (Bill attached). This amount has to be refunded and initially i got a mail that the refund has been initiated. Now, the app mentions that i have an outstanding and have to pay Rs 1500. The trip was ended before time and within the km limit woth...

I would like to ask zoomcar few questions. It would be great if they will be able o answer them.
1 - why zoom car doesn't inform the customer about the damages, scratches noted by zoom car (Which were informed by old customers while using that vehicle and which are not repaired by zoom car yet) to its customer to whom it is going to push the vehicle?
2 - why do zoom give the vehicle on rent without repairing it and only collecting...

I am a regular customer of zoom car but from a couple of months, i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 3-4 times to the zoom car support but there is no response from there side. I have also called so many times to the customer care number but not able to connect with the representative.
br...

We have hired a zoomcar on[protected] at 4 a. M. Till 11:30 p. M of[protected].
After our trip we have parked the car from where we picked up and informed to zoomcar customer care (Check list filled by customer care). Customer care asked us to pay 2124 rupees extra charges by mentioning that we have exceeded default kms (675km while hiring) set for the trip. Their count is 851km but from our trip the original trip distance shown by...

I booked a car on 30 july for 8 hours
And no damages were dont to the car neither there were any cleanliness issues
The car was in extact same condition before it was given to me and after i gave the car back to them
The car representative looked at the car inside out when we came back and didnt say anything as there was no issue to complain
But today i. E. On 31 july 2019 they are complaining about cleanliness...

This is about my experience booking with zoomcar my booking Id was JPS6B9ZRS
i have booked the zoom car from pune and i had paid the initial amount at the time of booking that is 10, 000 due to some of my personal emergency i had to go bangalore and i have asked zoom car at the time of booking that i will submit my car in zoom car bangalore station they said ok you have to paid more 10, 000 INR as the droping the vehicle at different...

These zoom car people are cheaters. I booked a vehicle on 22nd july in the midnight 11.30 p. M. (Approx) and returned the car at 6 a. M. Of 23rd july. We bardly moved the car from one place to other. We travelled about 50 kms at max. There was no damage done to the car. Not even a single scratch. I clicked the pictures of the car before and after the ride. They look the same. But then, these so called cheaters sent me an email asking me to...

I booked a self drive car from zoom car on 26 june 2019. My booking was successfully completed. Car was returned in time and in the same condition as recieved. A caution money amouny of 2999 was taken during booking. The company promises to refund the amount within 5-15 days of completion of booking. After completion of 15 days and waiting for the refund, i did not recieve the refund. I called up the customer care to know what is the issue...

Pathetic car condition.
When i picked up my vehicle from the site, it was in pathetic condition. The interiors were literally covered in dust and my dad frowned upon me for choosing an ill condition car. There were pebbles lying on the floor. Nearly 10 empty water bottles. Coffee cups. Ice cream sticks. Toffee wrappers. Mud on the seat/glove compartment. A pillow in the boot!!

It was in no way to drive. I had to take...

I have booked a mahindra scorpio on 26th june 2019 with a refundable deposit of 2999/-. With coupon code:luv50. After the completion of my booking refundable deposit should be credited by 14th of july 2019. I called the zoom car customer care multiple times but their is no response from them. Please resolve the issue as soon as possible. My zoomcar booking id - jps6n056n. Thank you....

I booked car from 10am to 5pm. When i reached the location, car was not avail. I called customer care and they told so many location and i wasted 45 mins and finally i got it in zoomcar maintenance guy's home that he took for cleaning. While ending i went to same location where i picked (Guy home). It was not ending and saying wrong location. Then that guy took me along with his son in the car. His son made dirty with some food. I ended the...

Hi team,
I hope you can help me get my money back.
On 30th june i booked a swift at for the duration from 5pm (28th july) to 11pm (29th july) and paid 2167 rupees.
I booked it in advance as it was my birthday on 28th july.
The booking was made in the name of akshay raut, who is my friend.
On 28th july around 12pm i get a call from zoom car that they don't have swift and she would give me eco sport.
I...

Booking Id : JPS6BFK7F
Complaint CASE ID : [CASE:1346371]

We have used zoomcar last week and during our journey the frontend right tyre was in very damaged condition and the stephanie trye also in puncher (3 place in same tyre) state. We consult with support and backend team based on their confirmation only we have changed new tyre and spent our 4k our own money. Since it's more than 1 week over and still the refund...

Booking id -
Jps6xoye8
Charged an additional rs 4000 as damage fee when no damage was done on car during our rental period.
Car already had few damages on lower left side as reported before booking.
Don't understand why additional rs 4000 is being charged on the account.
We returned the car safe and sound within timeperiod with pictures provided at return....

I had a booking (Fully paid in advance - inr 13, 357 including refundable deposit of inr 5000) for a ford endeavour for the 15th of june 2019 from pune (Booking id jps6bhgqs) at 7am. Zoomcar was supposed to intimate me on the car's pickup location 3 hours in advance - forget 3 hours, it took me around 45 min to get to a customer service executive, who simply told me that the car is not yet assigned and asked me to wait little longer. 3 similar...

The car i received was involved in a major accident before and was in a really bad state as said by the owner himself several damages existed and i tried to cover them all and posted multiple pictures of them on time of pickup the fuel reading at start was null and the car was in reserve we returned the car with 1 point fuel instead as a good deed and the car was very unclean already and the owner lived in a slum kind of place which was very...

Booked a car on 26th july 2019 for 12:00 pm and was going to return on 27 th july 2019, i reached for pickup on time on the provided location and got the car at 1:40pm (With delay of 1 hr 40 mins). It disturbed overall schedule of the trip.
Another point, the insurance was going to lapse on 26th july 2019 which was the day of my journey and i was going to return on 27th when the insurance was already lapsed. This is not at all legal...