Zoomcar Complaints & Reviews

This is ridiculous zoomcar car pathetic refund policy it's been one week. They are not refunding my amount. Re: [case:1442209] (Query related to booking confirmation - payment debited - booking not confirmed).
It's been 7 days over. So i am going file case in counsmer court. My amount 4261. Is not refunded till date.
Respected sir,
My name is srivathsan. My mobile number is [protected]. I have booked zoomcar in coimbatore. Booking time 23 sep 19:53. Maruthi swift for coming 30th september 10:00pm to october 1 7:00pm. [case:1442209] (Query related to booking confirmation - payment debited - booking not confirmed).
Message i received from bank is rs.4261.00 spent on pos/ecom using ib debit card on 23/09/19 19:53 at zoom car india pvt ltd mumbai from ac:xxx243819. Indian bank. My debit card number is [protected].
So notify me whether my booking is confirmed or not. Or otherwise give a confirmation message for refund.

I have confirmed booking today in zoomc car (1. Oct.2019), booking id: jps6x0xov, in pickup city vizag.in last minute they have cancelled my booking. We came to vizag with my family to see the vizag city from hyderabad.
We are in railway station don't know how to start my journey.

This is not a good practice cancelling the vehicle in last minute.

Now zoomcar is telling we will give refund and it will take 4 to 5 days.. Already i booked this 1 month back

1. For example if i cancelled prior to booking day, they will charge on me more amount right, now they are cancelling from their end,
So, they have to pay to me extra amount.
2. They wasted my time and tour plan, my family suffered a lot with this cancellation.
3. Its a cheating on customers.

They have to pay extra money to me for this.. Since my entire family tour planing wasted. Me and my family suffering for this activity.

Please provide justice and take the action on zoomcar.

So that next families will not suffer like this kind of activities.

I oder a new car from zap zoomcar and i have paid 1st installment of my cars... My all documents and verification is completed but my car is not yet delivered and there is no status of delivery... Their customer car no is invalid and when i mail them on support team they always mail me that the car is deliver in 15-75 days...
Please help me to out of it.
Im mentally disturbed from this...
I havent any medium to talk to them

I booked a hyundai creta via the zoomcar app on 14th of august, wherein i was asked to pay a refundable deposit of ₹2999, which i did. After the ride, the app reflected that the refund would be given in 15 working days. Even right now it says that the refund has been processed and would reflect in the account by 31st august. It's been almost a month since then and i have not received my refund. I have tried to contact the customer service multiple times via email as the app wouldn't let me call the customer service.

If you are booking a car 2 month in advance then you have everything planned and you are ready to enjoy your time. But zoomcar with their great service will ruin everything.
That is what zoomcar is all about. They will cancel your booking on the day of your travel. You will end up cancelling your entire trip and pay hefty cancellation charges. Thank you zoomcar

My name is santosh stg and i zap subscribed swift at car for 36 months and i fulfilled all requisite formalities of the rental company. But, the subscribed car which is not yet delivered even though, made so many complaints in the indian consumer forum. Later, the zoom car sales representatives have given to me information as the subscribed car which is out of stock and will be delivered the zap subscribed car by me within 90 days. The zoom car has given the response to the indian consumer forum as the given complaint by to the forum as resolved status, dt., [protected].
The problem not yet resolved and still, the zap subscribed a car which is not yet delivered to me and not yet given the car number and delivery date. The zoom car sales authorities of zap subscribed are doing un-reasonable delay and besides they are updating the status in indian consumer complaint's forum as resolved. It seems the zoom car company has no sicieririty and punctuality for delivering cars. The company is collecting money from the zap subscribers and after collecting money from the zap subscribers the company is not responding to the zap subscribers.

Dear hitesh bhardwaj,

This e-mail is with reference to the booking made by you with zoomcar india private limited (Hereinafter referred to as "zoomcar" or/and "company") through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6xt7l7 ka03ag1378 21/09/2019 10:00 21/09/2019 19:45 hameed sha complex, corporation circle, 4467653 hameed sha complex, corporation circle, 4467653 1663 0 10000

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you are liable to make payment of ₹10000 to the company.

Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹10000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking you

For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

Hi,
This is the mail am continuously receiving from zoom car, initially it was for rs. 6000 and with in one or two days they increased it to rs.10000. I tried contacting them several times and sent many mails to them to ask the reason for extra amount but they did not reply. When i received the mail for outstanding amount of rs. 10000 and checked on the application i got to know that they are charging amount for any damage done to car. I have taken all precautions and saved the car from any kind of damage and parked their car to dropping location without any damage even i have uploaded clean pictures of car after completing my drive. As i haven’t done anything wrong and i have returned the car safely and without any damage.
If they don’t have trust on their customers then for betterment they should send any agent or any person who will check car before and after the car given/taken back. As on 18 sept 2019 also i took a car with booking id this jps6xuvtv in which i was facing problems in unlocking the car so i tried calling to zoom car for continuously half an hour after that they unlocked the car and same thing happen at the time of returning the car i tried so many time and after so many attempts i was able to contact them and they locked the car from there end.
I always take precautions in my life and same was in the case of zoom car but know they are harassing me and charging me for the damage which i haven’t done.
I checked on internet also there are thousands of peoples who are getting harassed by zoom car on the name of damage.
Its not good just for the sake of money zoom car is harassing there customers and finning huge fines on them for the mistakes that they haven’t done.

Kindly help me in this regard.

I booked a zoom car on 11th sept and returned it the next day. On 13th sept i got a message that i was been fined for cleanliness of 1000 ru which was invalid. Before returning the car back, i cleaned it as it was initially. I complained to the car inspector and he promised me that i will get the money back within 3 to 4 days but since then it has become 10 - 15 days and still i have not got the refund. I also called to the managers of zoom car but no response from them too. I request you to take a strict action against this issue and help other victims to stay safe.

This is regarding the zoomcar customer care and it's app. I had booked a car with fuel 2 weeks back and they provided me car without fuel (Very less fuel). Ok that's fine then I got it filled from the petrol pump. While closing the booking we have a option to submit fuel bill. I did that and I got an message that it will be processed within next 13 hours. But till now I didn't get any update for the fuel refund.

I have reached out to them many times using email functionality that is present in their app. But once I raise some concern through email I won't get any confirmation that they are working on it or something like that.

I have called them many times. When I call them it get automatically disconnected if I press 6 to talk with customer support guy.

I have reached out to them in Goggle Play as well. They said they are looking into it. That's it. It's been more than 2 weeks. I had to get the car with fuel and now if I got it filled they are taking time for refund. Not sure how they are working and it's really frustrating to reach out to them again and again.

Dear sir, i tried booking zoomcar on 20th april 2019 using bhim upi and the same failed and my amount was debited, and then later on i booked it using my debit card. I contacted zoomcar regarding the failed transaction and they said that the amount has not reached to us and asked me to contact my banking authorities. So i raised a complaint with my bank and bhim upi regarding the same. The resolution provided by both of them stated that amount has already been credited to zoomcar's account. And then i contacted zoomcar's with all the proofs and mail, but they are still denying it.
The details are as follows :-
Transaction id:[protected]
Date: 20/04/19
Amount: 698
Merchant name:- zoomcar.
I am also attaching the screenshots of resolution received from bank's and bhim upi end.

First of all it is extremely hard to get in touch with your customer service team. First, i need to call a premium number that costs me bomb and every time i select an option to talk to someone the line disconnects. The emails, i sent are never responded too. It was not this bad in the past.

Now regarding the booking, my pickup location was changed from mumbai airport to bandra one day before the start date and you can imagine it was harrowing in the crazy mumbai traffic.

The card that i got was also very dirty and i had to get it cleaned.

I was told that i can submit taxi bills to and from the airport and also for the car cleaning, which i did after completing the booking. It has been more than 10 days and i have not gotten the refund and there is no way to contact support.

Also, i must mention your lop sided fuel policy, where i am required to pay if i do not return the car at the exact fuel level when i started the trip but do not get compensated if i return the car with a higher fuel level.

When i started the trip the car was at 6% fuel level and there is no way one can calculate the exact fuel level after driving for over 1200 kms. I felt i was cheated.

Dear saurav kumar,
This e-mail is with reference to the booking made by you with zoomcar india private
Limited (Hereinafter referred to as "zoomcar" or/and "company") through
Company's webpage/mobile app with the following details -
"jps6xafje" wb04h7449 15/09/2019
03:00
15/09/2019
19:05
Ayan
Ghosh ayan ghosh[protected]
It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you
Are liable to make payment of ₹4000 to the company.
Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due.
We therefore request you to make payment of the aforementioned outstanding amount of ₹4000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for
Recovery of the due amount.
Thanking you
For zoomcar india private limited
Zoomcar india private limited
Regd off: unit nos. 701 to 717, 7th floor, tower-b, diamond district, no. 150,
Airport road, kodihalli, bangalore - 560008, tel:[protected]
Website: www.zoomcar.com

Even on the customer care call, when i asked about the rules and policies, to which i didn't adhered to, their reply was negative.
As a customer, i need to know how much particular amount on which specific things are charged, they didn't replied again, only saying my senior will talk to you and even their senior official never cleared the query.
At any instance, certifying any reason, if tomorrow they ask for any absurd amount, it's totally a fraud, which is justified by number of vcomplains against them.
Also, i clearly remember calling and telling them about left rear view mirror glued imperfectly to the staff on duty just after unlocking the car from the pick up point.
Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Regards,
Saurav kumar

This is regarding my booking id jpsy6b5vfn. While droping the hyundai creta they found that the backside plastic part of remote control key was missing. For thet they charging 10k rs. Which i think completely unfair. This key can be repaired at a cost of max 500 rs. But they were telling that hole central locking system has to be changed. I don't know such a big company don't have good mechanical shop to repaid that. And i belive that each part have their own wear and tear issue because of the way it has been used so far. The quality of the car key is questionable when the parts fall down with normal day usage and when no intentional damage or breaking was done. Moreover the car key is completely working fine. So it is unjustified to fine the last person in whose hand it got damaged and also the fine amount is too heavy for that damage.

My registered phone no is [protected] i booked a zoomcar a month ago i just drove it on the the highway and returned the vehicle safely next morning i saw it was being drived by some around 7-9 a. M. After that they sent me an email stating i damaged the car by bending the wheels rim! With a receipt of 11000!!! The customer support called me, i told them that i have not done any such thing and told them to send me before after pics of the same with time as it can't be checked before taking the car by anyone as it is not visible at all that too in the evening. The support told me he will surely sent the images by evening and i didn't recieve any mail, message or call now after nearly a month they sent me a mail saying that they will sent me a legal notice regarding the fine still without any sort of proof at all what kind of fraud is this!!! I will take this to consumer court for sure.

Car no. Ts07uc8089 hit my car on 24 sep 2019 at madhapur road at 10:30am. I took his keys later trafic police insisted to take aside both the cars and lodge a complaint. The driver took keys and ran away. I submitted complaint to zoom car but they didnot respond properly. Zoom car case number #1442953. Zoom car should provide details of the driver who owned car at that time.

Please remove in blacklist i want to book my car

This is regarding booking id jps6xa562.
Initially i have booked tata tiago and i paid the charges as mentioned.in the morning i got call from zoomcar executive that we are changing the vehicle to maruti swift due to certain reasons. Later on while i was going to pickup the vehicle with my family in the cab, suddenly they have changed the car again, which was really very pathetic.

After completion of booking i have uploaded the pics whatever asked and closed the booking through mobile application. Now the main issue of charges came after 1 day when they have fined 8000 for the boot lid lock damage.

I have already explained the executive and also written emails that there is no single damage done from my end. They are saying that i have damaged the car boot lock but frankly saying i have not used the boot in my complete journey, how without any use and without the accident the boot lock got damaged, it is not something done with 8 hours o[censored]sage and the executive is asking for the picture before journey but how can i provide the picture of the boot lock, it is not something which is visible without opening the boot.

I can't keep investigating all the door locks and boot lock before taking the delivery.

And the lock which they are referring is visible only if someone try to open the boot. How can i give them the prior pictures of that lock.

Even incase i accept the lock got damage after my booking but this is a part of wear and tear. It can't be done with my single usage of car. I have also uploaded the pics after my trip completion. There is no sign of damages/scratched/accidents.

Request the management to look this kind of issue. As a regular customer now i can't believe on the zoomcar any more and stop using.

Also these guys are harassing sending emails for legal actions. Please stop doing this and first talk to your customer for understanding the issue. Simply blaming customer and sending your harrasment email will not work always.
You guys are putting major damage charges for boot lid lock and i believe that you guys have changed my car for applying this damage charge only because it might be damaged by your old customer and you are trying to recover it from me.

No worries, if you want to take it legally. I am ready for it and will take this matter further.

Thanks
Tanmay

Booking id: jps6xd1zd

Start time:[protected]:30am
End time:[protected]:05

Charges levied:
Booking tariff: rs. 2, 505
Late fee: rs. 566
Vehicle damage: rs. 4, 000

Total cost : rs. 7, 071

I've received a recovery notice from zoomcar as below:

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you are liable to make payment of ₹4566 to the company.

Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹4566 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking you

For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

The above is the email that i've got from zoom car.
On speaking to the customer care regarding this issue, i've been told that there is a major front damage that has been created by me. But it wasn't done during my booked period. I've used their checklist prior to the pick up of the vehicle and it was already mentioned that there were some major scratches or dents in the front. Now zoomcar does a false claim to me that the damage was done by me and i have no other option other than to pay the damage amount.

I agree to the fact that the car was dropped in the location late by an hour and i'm ready to pay the rs. 566 for the same. But the damage charges of rs. 4, 000 put against me is completely unacceptable.

First, please be a little more specific on how "vehicle has been used for manner other than those agreed and acknowledged by you". This is a brutal statement.

Second, "in accordance of the agreement duly verified and acknowledged by you"- this acknowledgement was a result of the harassment that i was put through that late in the night (11 pm) without any proper justification of the penalty being levied against my account.

Despite repeated denial of any damage been done to the car during the time it was under my usage, i was harassed for pre-existing issues with the car.

Also, i clearly remember mentioning all the scratch marks and dents (Including the one held against me that night) in the application before taking the car from the pick up point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges).

Hence, i request you to provide me any proof against the fact that the "vehicle has been used for manner other than those agreed and acknowledged" - whatever usage is being referred to in excess of the already paid rental amount.

As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Thanks,
Harish

Booking date : 1st june 2019
Return date : 1st june 2019

Refundable deposit paid : 3000

I have booked hyundai i20 for one day trip. As per the plan once trip is ends i should get the refundable deposit within 15 days but still now i didnt receive my refund. Also i am not able to contact customer care as well regarding this as well. No proper number available.

Today date is : 23 rd september almost i waited 4 months still refund is not initiated. How can i believe zoom car next time. Please look into this and help me asap.

Abhay chauhan
[protected]@gmail.com
[protected]
M a regular customer of zoom car on the name of abhay chauhan last week i book a zoom car ie. Careta in chandigarh booking id: jpx6xyz0p
The car is scratched by mistake it's just a small scratch on headlight i also go on the agency to know the actual cost of repairing they told me 3000 to 4000 but zoomcar charged me 10000 for that a fully replacement is not of that much cost.
Last time i book car it's my fault i imidiatly pay them but this time they are wrong. It's just a scratch not even a dent.. Please do something the pressure me to pay that amount.