Zoomcar Complaints & Reviews

My name is santosh stg and i zap subscribed swift at car for 36 months and i fulfilled all requisite formalities of the rental company. But, the subscribed car which is not yet delivered even though, made so many complaints in the indian consumer forum. Later, the zoom car sales representatives have given to me information as the subscribed car which is out of stock and will be delivered the zap subscribed car by me within 90 days. The zoom...

We have booked a Zoomcar (Tata Hexa) from Aug 9 2000hrs to Aug 12 0800hrs. On Aug 9 when we went to collect the car at 2130hrs based on the location given in their app we were surprised to see it parked by the side of the road. I can understand that ZAP cars are not located in Zoomcar parking/any other public parking locations but that doesn't mean that they can lie on the roads for members to pick up and drive ( I mean I can understand if...

I had booked a Zoomcar and travelled in it from Jaipur to Jodhpur, on the way around 100kms from Jaipur city the AC on my car stopped functioning. As it stopped functioning we called Zoomcar care and asked for a replacement. They intimated no replacement was available and asked us to drive to the Ford service centre. So we drove the car to the OS Ford Service Center Jodhpur.

When we reached OS Ford service centre, the car was...

Creta MH43BG5301, Reservation ID JPS6XJREV, 21 Aug to 24 Aug 2019

Dear Sir,

On my booking date there was a Delay from Zoomcar in providing the car for almost an hour.

I had been following up from past 1 hour regarding delivery of the car on calls and everytine the customer support representative asked for 15mins and i never got a callback. Another female asked me to hold and never connected back...

I booked zoomcar on 5th august 2019. After the trip ended, it showed an extra amount of 2, 500. Zoomcar policies say that the rider will hear a buzz sound after cross the speed limit.
However, no such sound was heard in the vehicle but 2, 500 was instantly deducted from my security amount.
The zoom team is not ready to listen and is not refunding the amount as well....

Hi

This is regarding the booking id jps6xhoy6
Its in the name of gaurav kumar chowdhary

I opened the car from app it was unlocked i was not able to proceed with the checklist
So by the advice of executive i started the journey

After returning the car there was no end trip option
So i called at zoomcar and they locked it
After that they put damage charges to me br...

Provided me a defective vehicle. Vehicle broke down within 30 minutes. No proper response from cc team. Made me wait for 4 hours without any resolution. Very bad behaviour by pickup site employees. Towed back the vehicle. Promised to provide refund. Not taking my calls. Vague replies to my mails. Very pathetic resolutions from the cc team. Missed my canada flight because of this....

Zoom car dashed and scratched my two left doors. We were going on a straight road, he was coming from left side street unable to control hit the car and scratched the left doors. He stopped briefly for a moment saying sorry and went off. It was a rental car and the person driving seemed to be minor with no license, we didn’t get a chance to ask for his license as they drove off while we were checking our damage...

Greetings of the day,
Booking id:jps6fnsio carno:ka03ae7823
This is regarding the issue we have been gone through on 25th march 2019. We took hexa car for zoom car local station and we want to spend some time with our family so went to beach and when we want to return back suddenly the car didn't start it shows a message like battery failure, from there on words our bad time starts we thought that zoom car will sort out the...

Date - 24/08/2019
Location : manipal
Booking id : jps6x3a5i
Vehicle : mahindra marazzo (Ka03ag5793)

The car which they provided had oil leakage and when reported in the customer care, the fleet executed called me and asked me to unlock and take the car inside their location (Which was their clever game to put the thing on my head). I denied it and asked them to come to me. They came and checked the car...

I have booked scorpio under booking id jps6xqd41, between 18 th aug 2019-22nd aug 2019, pickup from madurai and drop at chennai.
I want to register complaint on zoomcar for continuously harrassing me from 18th aug.
The sequence of event is as follows
1. Car allocated ka 51 aa7440, parking brake not working, i was told to take the car or get refund as they don't have any other car from madurai, condition of car parking...

I have booked a zoom car with id: jps6x8oab, they are charging me the damages which are already there and mentioned in the app clearly when i started the trip. As the damages is already mentioned in the zoom app i have not taken the pictures, now they are charging that damage on me. Customar care people are saying wait for 24 hours will issue will be closed and it's been 3 weeks and now they are saying no we can't help you as i dint took...

Horrible rainy season me and my kid (5years) were on the road for 4 hours no help from zoom car. Traveling with family vehchile break down. Only driven 100 km tata tiago they havent arranged any other car, i travelled with my expenses they assured me refund but now they charged me 5k for driving on half clutch due to my negligence. Iam driving since 11 years. Poor service. Going to complain id... Jps6xmgks spoke to tata service manager it...

Jps6x8xu9 (Swift) booked from jaipur airport from aug 23 to aug 25.

I have been a regular user of zoom. I have used it in bangalore and delhi. Very good service. No complaint's from my side.

From last 6-8 months i have been travelling to jaipur and using zoom cars. The experience in jaipur has been - substandard car, dirty and filthy.

Now specific to this (Aug 23-25) booking, below are my complaints.br...

08/21/2019 18:50 [protected]@gmail.com
#jps6xwwqc & #jps6xwg4l

Rented a car in hyderabad with drop-off point mentioned as the airport while booking as we had luggage and had to take the flight.

For unlocking the car, it took 2 and a half hours which wasted a lot of time. During which time and many times afterward, we tried to contact zoom car every way possible but we got no contact number and no response....

Hi,

My booking id is jps6bozmu. First of all car broke down in my trip. I tried calling the customer support to end my trip but so worst support that every customer support was busy even at 11 pm.
I was charged with accidental charges of rs. 10000 after which i tried to contact customer support many times. I asked them to share me the details of the damage done which i have are till date not received. Moreover i have...

I booked the zoom car for first time from mobile application and paid the tariff of rs 655 in advance and after use they charged again rs 462 from my card without my permission for 30 minutes late delivery and over used 16 kms.
Next day the application started showing rs 21000 pending for inconvenience charges and they have my card details for automatic debit.

This looks like i am stuck in a fraud....

Hi, i have booked their vehicle on 12th august - 15th august. It's first time booking with them i regret this step now.

Issue 1 :-
First when i'm booking it shows different packages i tried to book for 1080 km's, but the app automatically selects 720 km's package. I called them regarding this 4 times but no one cares and one guy literally asked me 'what is the proof'.

Issue2:-
When i'm on the...

My booking id : JPS6XUFYS car model : BALENO
i have booked zoom car on 20 august and ended my ride on 21 august. i paid 6074 rs for my ride which includes 2999 refundable deposit.
i found dirty and damaged car under worst condition car number is TS07UH1238 which is not even worth for what i have paid.i myself cleaned windshield and rear windshield and cleaned all 4 car mats.i have video graphed all the damages to the car and...

My issue is from way back to May 10th, As per their commitment, I was supposed to be delivered the subscribed car on May 18th. However due to their executives negligence and arrogant customer support they have never been able to deliver the car till date. However after all the discussions due to non availability to service the customer they did a refund, which resulted more in my personal expenses due to dependency on Zoom.
However,...