Zoomcar Complaints & Reviews

I receieved a mail from Zoomcar recoverydesk out of nowhere.

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the Member Agreement (hereinafter referred to as "Agreement" (https://www.zoomcar.com/bangalore/policy#member) Therefore, you are liable to make payment of ₹7000 to the company.

Please note that as per the said Agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹7000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

I sent them back...

Firstly, please be a little more specific on how it caused an outstanding fee of 7k.
My whole purpose o[censored]sing zoomcar was to reduce the cost of tour, not to get looted.
Secondly, "in accordance with the agreement duly verified and acknowledged by you"- this acknowledgment was a result of the harassment that I was put through that late without any proper justification of the penalty being levied against my account.

Despite the repeated denial of any damage been done to the car during the time it was under my usage, I was harassed for pre-existing issues with the car.

Also, I clearly remember there was no staff at the pickup point. There were so many of these damages on the car that there was no point taking so many pictures (To be used as proof against false charges). There was also no point of contact. The actual staff who called me for the change of Car 2 hours before pickup which was at 4am (disturbing my sleep) also used some sort of number which didn't get back to him. This is clearly a case of harassment for pre-existing issues with the car and that too without any consent from customer and brief.

Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car, might be few scratches that were already pre-existing. Henceforth, please do not harass customers this way.

Best Regards,
Sandeep

We booked an xuv for 4 days trips and at the last moment since xuv was unavailable, zoom car asked us to go for marazzo.in out trip, ac stopped functioning, head lights didn't work and vehicle got stopped on highway. We called zoom car customer care but no support received. We managed to drive 250 kms on highway without headlights and reached destination. I haven't received any call regarding the issues we faced but ask us to pay outstanding amount. Zoom car doesn't care about customers safety and concern. Pathetic service and no value for money. Zoom service guys are absolutely rude.

Hi,

Took Zoomcar for 3 days. (Booking I'd JPS6XBK5X). Returned the car as given. Photo attached. They are charging 4k for tail light damage which got increased to 10k with our any explanation. Have sent 2 queries to Zoomcar (Proof available) but they didn't bother to discuss on the same.
Also amazed to see them randonly charging without any explanation. This was my first trip and it turned out to be a nightmare. Please help.

Dear zoomcar,
I've booked and used zoomcar several times in the past, along with several other self drive car rentals all around the world, and thus i can say i am well aware of your rules and charges.
In regards to the booking id mentioned, i did send on your email before and after pictures of the car. The car i booked was received by me in a dirty condition with bits of paper and dust all around the car, and inside the car. Now i like clean interiors and hence i asked my staff to use a cloth and dust the car.
It was a rainy day when i booked your car, and hence, i cannot clean the tyres of the car upon return. Which would mean, that your car, despite after a dusting at my home, i'd drive to the drop off location and dust it again, and wash the tyres, etc.
The car was returned in the same condition i received, apart from being a bit more clean i would say. Kindly look at my previous bookings. Your car have always been reported dirty from inside / outside by me, or your zoomcar partner by default.
So i ask, why am i being asked to pay rs 1000 for cleaning fee?

I took zoomcar which was dirty and returned with same condition.
They added 2000 dirty cleaning charge.
I want to file case on this.
They are looting people and support not good (I have proof) https://t.co/V3rczuES04
Also these app having insta pay which will deduct amount without our notice/otp
This insta pay has to be banned
Below is the more information
https://twitter.com/prasannaaa415/status/[protected]?s=19

I nikesh kumar subscribed breeza from zomcar zap program they promised me to to give delivery of car in15-75 days now 2.5 month is over still i didn't get my car whenever i call they say next week next month third week again this now i am going to file a case towards zoomcar they are making fool of peoples they are not giving any car they only recive money in advance from us my email id is [protected]@gmail.com whenver i call they have new new excuses one time on of exicutive missbehave with me i have all recordings and mails and in this month they promised me to give the car but today when i called they are saying same no sir please wait for november second week it's totally a fraud company.

I paid twice for zoom car booking, but i din't get confirmation. And there is no way to talk to support from app if there is no active booking, i have mailed zoomcar support as well but there is no reply yet.
Very dissapointed with the customer service, atleast zoom car should keep 24x7 toll free contact support.
Please look into this issue and initiate the refund as soon as possible

I have booked for a zoom car 2.5 months prior. I recieve a call from constomer care 2 days prior to my delivery date that care that i have booked is not available and they can provide me with a smaller car that has been promised. Since we were 5 adult and 2 kids traveling so obviously i did not agree with that option so they asked if they can change my delivery point.
It is raining heavily since 2 hrs. My husband, me and my 2 children are standing in the rain waiting for the delivery but the car is not available. Costumer care does not respond back. We are only calling. There is no call back. After 2 hrs they are telling us the car which was supposed to get delivered to us has problem for locking in and out so it has gone for the repairing. They are insisting to take a smaller car.

At the time of taking the vehicle it was told to me by the fleet person to make a video of the car for my future reference and i did that. At the time of trip completion i. E. 6:30 pm, the fleet person present was different from the person in the morning and he did a thorough check of the vehicle along with the steering, brakes, horn, indicators lights as well as opened the boot and checked the spare tyre. He told me the trip is okay there is no damage and took my phone from me and completed the end checklist parameters like odometer reading, fuel meter and cleared that there are no changes in car condition. He then proceeded to summary and i got a message saying that the trip has been completed. At that time the fleet person along with another person sat in this car and drove away. After 3 hrs at around 9:15 pm, i checked the zoomcar app for fuel reimbursement and found out that you have applied 4000 rupees as damage charges.

I called your representative at that moment via zoomcar helpline number and they told me that i have somehow damaged the spare tyre without taking it out of the car and placed it there. And they suddenly realized that after an hour.

How can i be responsible for this damage as the fleet person has checked the car thoroughly and didn't mention any kind of damages there only i would have taken a look and then you might be right. Even in your policies it is clearly mentioned that the member is responsible for the car till the car is parked back at the designated place locked and the key is handover to the fleet person which i did. Upon asking this you have only one thing to say that i should have had made a video at the time of delivery of the car also of each and every spare part of the vehicle of which i wasn't even told to do so. If you had told me to take the video at the time of trip completion as well as you did at the pick-up time i would have surely done that.

In your policy also it is mentioned that i have to make a visual inspection and walk around of the car before taking the delivery and tell zoomcar about it. But there is no mention that i have to do it after the trip completion also. Also the the fleet person who you have given responsibility to check for the damages didn't mention anything at the time. What if he had done the damage and is trying to blame it on me. Even the pic of the tyre that you sent me is not proof that it is of the same spare tyre that was present in that car at the time, if your fleet person had showed me at that time that this is the same tyre. Now after 3 hours how can i believe that it is the same tyre that was present in the car.

And now you are trying to mentally harass me by threatening of legal action for something that i clearly haven't done. I have raised a complaint in national consumer helpline against you! (Docket no.1683382).

The charges you have put is completely preposterous and unfair for a spare tyre of a car which is already very damaged and drove for around 122000 kms and i kindly ask you to look into the matter and solve this. I have attached the pic of the tyre you sent me as well as the member policy screenshots and the link to the video that i made at the start of booking.

Even in their damage charges page there is no mention to the damage occured tot he spare tyre. Only front and rear tyres are mentioned.

Yet my car is not delivered
. From 17 august... Zoomcar takes my 1st installment of 39000 and i submit a complaint few days ago but yet there is no update...
Consumer complaint please help me...
... They alreadya sked my updated mail and contact no but still there is no update of my car...
My updated mail [protected]@gmail.com nd no [protected]

Hi,

I booked a car on zoomcar. I picked up a car from a parking far away from the mainroads. The car was very dirty from inside and moreover it had a flat tire.
The car looked like it was not inspected or serviced after the previous trip was completed. I called the customer care regarding the same and the lady who picked up said they are not responsible for this and I'll have to go find a mechanic myself.

I lost a lot of time because of all this and as i was in a hurry, i did not check the documents.

So basically, I never even opened the dashboard of the vehicle.

I used it and return it on time at the same location. After almost 2 days, I got an email from zoomcar saying that i have an outstanding balance of 15000 plus. Few days later I got a call saying I have been fined for lost documents. I explained all these things that happened to the guy who called. He said he'll check and get back to me.

On next day, i got a mail saying i still have any outstanding amount of 15000plus.

I wish to clarify that I didn't even touch the car documents and will not pay anything in this regard.

I have a Zoomcar ZAP subscription. I had created a listing against my car, and I got my car back in a severely damaged condition. After multiple complaints and queries, I received no response from Zoomcar. I got the car repaired at my own cost, and have not been reimbursed by Zoomcar.

I have messaged Zoomcar on all social media channels, threatened consumer forum complaints, and even called senior executives and emailed their CEO. That too hasn't worked out. My only recourse now is to turn to law enforcement for help.

I had booked a tata tiago (#jps6x2sor) with zoomcar after getting good feedback about the vehicle and the company from my friends for my trip. But one day before my pickup date, the company changed it to maruti swift giving me some random reason. Having seen the condition of swifts enrolled with zoomcar, i specifically asked about the condition of the car and was told it's a new car which is driven only 45000kms. I had no option left but to accept it, as my hotel and other things were already paid for in advance. On arriving the pickup location, i saw a car in horrible condition and was told that this was my car. It had already done 143000kms and was damaged. I had reported all damages and asked why the car had been changed again. I was told this is the only car which is available now and i cannot cancel. I had to forcefully use that vehicle in that condition. Due to this undriveable vehicle i had a narrow escape from a death situation because of its poor braking, but got a dent on the bonnet. Now they have charged me 8000rs for entire damages to the car. Whereas, the bonnet repair is costing only 3000rs. After talking to the customer care, they told me that they will go ahead with legal proceedings if i don't pay the amount and i can complain after i had paid and get the excess amount reimbursed. How do they have the audacity to talk in that way and overcharge, since they cheated me with the vehicle and have already kept my deposit as well.

Dear sir/ma’am,
One of your mahindra scorpio cars with the registration number ka05ag8729 was driving like a maniac in the bengaluru-mumbai highway, going towards kharghar, navi mumbai. He was cutting lanes continuously and of course crossing the speed limit at regular intervals. The reason i’m writing this email is that at one point he almost collided with me while cutting into my lane, good thing for me that i applied the brakes on time and avoided the collision. Please do look into this matter as it might put a lot of lives at stake.

Thank you.

This is in reference to the my booking - "jps6x4vxs" with zoomcar wherein i took a car (Hyundai i20) at hyderabad from 30th sep - 8th oct. The pickup point was kukatpally. When i reached the pickup location, below were my observations:
1. The car was severely damaged on the front bumper
2. Both side doors had deep scratches
3. Both inside and exterior of the vehicle was horribly dirty.

It was an unmanned pickup and i filled up the checklist which clearly pointed out that the car bumper, sides were damaged and i acknowledged the conditions. Got the keys inside the car after it was remotely unlocked but took pictures and videos of the car before i started riding. I first took the car to a car wash and paid 500/- to clean the exterior and interior to be able to drive it at all.
I drove the car sensibly and responsibly and parked it in my own garage in a community. Treated it like my own car so that there are no further damages to it.

After i deposited the car on 8th with pictures, i received a message indicating damage charges of 6000/- were levied to my account. I immediately called the support who asked me to raise the complaint. I provided details as below.
_

'the vehicle received already had front bumper damaged. Also scratches on
Both sides of the car doors. The interiors were very dirty and i had to
Spend 500/- for exterior and interior cleaning before i could drive the car. The car was not damaged when i drove it and i have attached a video and photos of when i took it. The 6000/- damage charges are baseless and needs to be reversed asap.
—
The response from zoomcar:
—
Hi pathikrith,

Greetings from zoomcar!

Thank you for writing in.

With reference to your mail, we do understand your concern here. For the booking id: jps6x4vxs, however, we checked and confirmed with our team that the damage fee of rs.6000/- applied to your booking jps6x1pv6 is valid and accurate. Request you to acknowledge the same and kindly bear with us. Your patience in regard to this interim is highly appreciated.
—

There after i started receiving messages like:
Hi! We have noticed that you have yet to pay an outstanding amount of rs. 6000

Please pay the outstanding amount to avoid proceedings by zoomcar by following this link
—
This is complete fraud by the company and needs to be dropped immediately. I see multiple such complaints against zoomcar and seems to be a regular practice. These companies should be banned from troubling citizens who take their service.

Hello,
I have used their service before and have been very happy. But my recent experience with zoomcar is nightmarish. Booking id jps6xtap4
They seem to have moved to a model of person less mode where you pick up and drop vehicle without seeing anyone. This has caused untold problems as they seem to have implemented without thinking through the processes. I have already sent them a note on all the problems i have had with them and was expecting some kind of customer service to assure me that things would be improved. However, instead, they have raised an invoice for rs.10, 000/- saying i have not put the key back in the vehicle. This is totally incorrect as i have stated to them several times. They have now raised a notice for recovery. This seems like blackmail to me.

Booking ref - given above
Booking date - 30th september 2019 7 am to 6th oct 2019 5 pm
Vehicle : hexa

Hi, my booking id is: jps6xbwum
After starting mu journey, i found that front left tyre was shaking. I called to a number who sent me a message saying he is from zoomcar and asked me to call him for any issue in the car. So i called him in his number that he shared and after a brief discussion, i shared him pics and video of the moving tyre as well. He asked me to see a mechanic, so i did. At last he asked me to replace the tyre and said that i will get a refund after i upload the bill after finishing the trip. Trip was finished on 9th october. Till now i called him many times, but i am not getting my refund. I called customer care as well, they responded, there was no intimation about the refund. I gave them the number of the person as well but till now no response. I am uploading the bill and the screenshot of the message that parson "dhiraj" has shared.

Trip i’d: jps6bg12c.
Company : zoomcar india pvt ltd
Name :tarun sharma
Trip total cost : rs32900 — complete payment done.

I completed my trip on 9th jun2019 and i cleared all my pending dues of rs 4576 on 19th june then on 30th june i got a recovery notice that another rs6000 is pending from my side.

Regarding my booking number jps6bg12c i got notice saying rs6000 payment is pending whereas i did all pending payment on 19th june.

Chronological order summary of events is given below :

1) zoomcar added rs 6000 vehicle damage charges on 10th jun then i kept following for getting the details of those charges but no reply from zoom car team.

2) on 19th jun zoomcar sends me a notice that 4576 payment is pending and the details showed that rs6000 vehicle damage charges were reversed.

3) on 19th june payment was made by me and gst invoice from zoomcar was recieved stating closure of my trip. Invoice attached for reference.

4) on 27th jun i got another notice saying rs6000 payment is pending and these 6000 charges were the same which were reversed on 19th june.

I got a reply from zoomcar team that these charges that these charges are because of damage to tyre caused during my trip

I asked two questions from their team

1) on what basis were the vehicle damage charges reversed on 19th june?

2) as per zoomcar policies severe damage is treated where part replacement is required, in this case tyre was repaired (We did not claim any repair fee from zoomcar) and it was working fine. There was a tyre punchure we got it fixed and there was no air leak from punchure. So part replacement is not required, then why it is being treated as a severe damage. It should be treated as minor damage for which rs 500 is chargeable as per zoomcar policies.

It has been more than 3 months we have had more than 50 mail exchanges but i have not got a clear reply on the above two questions.

After every 3-5 reminder email sent by me i get a reply that we apologise for the inconvenience and we shall revert in 2-3 business days and then again no response on my queries and at the same time i have received 5 recovery notices till now!

I even said that i am willing to pay the 6000 dues if that is justified still no one is answering my queries.

To further make it worse it is impossible to talk to zoomcar representative on phone if your trip is closed. I called customer care so many times but i was never able to get hold of them.

I dropped emails saying can someone call me so that we can discuss the matter and close the issue but no one called me although few weeks back i got a message saying hope your query has been solved after talking to our representative where as no one called me. I then got email saying my number is unreachable to which i replied with alternate number also but no one called me till date.

This has been very frustrating experience for me and surely i am not going to recommend zoomcar to any of my friends.

I just hope to close this case and then uninstall my zoomcar app.

I have attached snap of gst invoice, wanted to upload email communication back up also but pd[censored]pload is not allowed on this page.

Regards
Tarun sharma
[protected]
[protected]

As i have faced many problem with zoom car and none of my problem was solved by the zoom car i don't want to have any kind of relationship with you and would like to have my account deleted with all the data and the i'd is [protected]@gmail.com i would like to have it deleted please kindly process the same. As i have left any hope of having reltion with you company as you don't take care of your customers

I booked a zoomcar (I 20) on 11th august for dates - 6th to 8th october (Booking id - jps6xhcoo) booking was supposed to start at 6 am. I got a call at 4 am that my car has been degraded to swift due to unavailability. After that at 5 am i called delivery executive to find the exact location of delivery. He immediately said that there was no car available neither swift nor any even after i was already allocated swift and asked me to connect with customer care. I called them continuously after every 15 mins and every time i got the same answer - “we are looking into it and you will shortly receive a call from us “ finally i did receive the call at 6:30 that my booking will be cancelled and refund will be given. Looks fair but now let’s talk about my side. I was waiting with my elderly parents in the dark at railway station since 5:30 am. They were getting afraid as i was continuously talking on phone with the customer executive. And suddenly we were stranded in the middle with no options left but to lie there alone. I had booked zoomcar for their comfort and made them ready to try zoomcar and the result is they will never trust and use zoomcar or any self drive. We had made all the bookings accordingly and had to bear the losses as no one was ready to take us to our destination immediately. So disappointing and embarrassing it was! Now my question is doesn’t zoomcar have any qrt and emergency arrangements being such a big org? They should own the responsibility if someone has trusted upon them. I rightfully ask the compensation for the irresponsibility and impudence zoomcar has bestowed upon me. I demand zoomcar to pay for all my losses and the discomfort we had. Zoomcar should always be prepared in such cases and have an alternate arrangement.