Zoomcar Complaints & Reviews

I hired a zoom car on 14 september for 2 days for travelling to agra via yamuna expressway. Everything was going good until at the end of the trip when they charged cleaning fees of rs 1000 and over speeding charges of rs 2, 500. Please note that the car was in very good condition when i left it back. On inquiring from the customer care, i was told that cleaning charges have been wrongly added and pertained to some other booking number which...

This is saravanan from chennai. I have booked the swift car in the zap subscription on 27th aug 2019 early morning. Paid security deposit: 19999 and first-month subscription amount: 25759. Paid totally: 45758 rs.

On the same day due to official reasons, i got the transfer. So that i tried to contact zap customer support ([protected]) to cancel this zap subscription on the same day before they making any action against my subscription....

I have book the zoom car on 7 sept 2019 at 12:40 pm and booking id
Is (Jps6x0rim), as new customer to zoomcar i didn't even get a guidance how to unlock the car. The person who gives me the car helped me in opening the car. And he approved the car is totally in good condition but the car bumper was damage before and i asked him what happen to the car bumper he tolled it happen with the previous customer. I will put the videos and...

I booked a vehicle for 8 hrs on 14 september. When i booked the vehicle the app gave me invoice of 287 rs. I paid it online through credit card. The journey was good no problems. I delivered the car 2 hrs before my time. I exceeded about 3-4 km above my free kms. That's fine i can pay that. But the invoice i received next day was amount of rs 1319 rs!! What!!
I saw the invoice. They have charged 1000 rs for cleaning the vehicle! And...

Hi,

I had a booking for a tata hexa on 13th september 5:00 pm. I got a call from zoomcar at 1:00 pm the same day that is 4 hours back and they are telling they cannot provide hexa as they do not have the vehicle in entire bangalore. And this is not the first time i faced such thing from zoomcar.

If they do not have ample vehicle why do they even show that in their app.

They are suggesting for...

The zoomcar pvt ind ltd, i had a booking on 11/09/2019 for ecosport vehicle ka51ab7150 for 320km and i drop off the vehicle in the good condition what they gave but later they are barring a charge of 10000 has a vehicle damage fee because of damage in rare tyre but i had images of the car after the drop off if i provide the image they are not cleared the issue and they informing that they need a clearity more then that image but still now...

Hello

I did booking with zoom car after submitting my valid driving license. My experience was very risky, life threateningly dangerous which i never expected.

I planned to take my mother on a short trip nearby so booked their car, after paying for the car including fuel, i got an email that car is ready to pick.
At the pick up site, car was parked in a vacant location where no one was available to inspect...

Hello zoom car,
Regarding my last booking, payment pending for zoomcar booking: jps6x0w8j is showing that to pay for cleaning charges of ₹1000.
When i took the car from my pickup point it was quite dirty and covered with dust before and i observed that there was some construction works happening nearer to car parked area and i realised it's ok and not an issue. After taking all the pictures from outside, when i unlocked and...

I booked a zoomcar for 16 hours on 9th of september and i didn't receive the car in a clean condition and i returned the car in almost the same condition, obviously when i returned it had some dust because of driving in a rainy season.
I was charged rs. 1000 for the same, when i called the customer support they asked me to upload the video of the car at the time of receiving it, which i did. Still my issue is not resolved. This is...

Fuel money and security deposit not refunded yet. I uploaded all the fuel bills and system also approved the refund of 4953 rupees including the security deposit. Its been 25 days i didnt receive my money back. I already mail them many times but they didnt respond. Customer care no is also not working showing invalid. This is the fraud company i have ever seen in my life. Dont book zoom car they will charge you unecessary amount but will...

I had booked a XuV 7 seater and the pickup time was 7 Am..

I waited till 8 Am and no idea where the vehicle is and App also stopped working w.r.t my booking page.. My other pages / new booking pages were working fine - Its just that my current booking was not working.

My family members (including baby) were all ready at 7 Am and waiting for me that I will come with the Zoom car soon..

At 8:15...

I was charged rs 662 extra whereas the fault was theirs. Very high handed behaviour, threatening style... Extremely un friendly company.

I reached the drop off point well ahead of time. But i could not go in as there was no board, no proper gate nor any light (It was night time). I took the help of the app. It directed me to take an 8 km trip for reaching the drop off!! That was also a wrong direction.
Finally i wasted...

This is regarding one of the recent booking.
I have rented a car for 13 hr period from zoom car and dropped it off at different location within the rental time period for which i am charged rs 2000, but they have hiked it up to 8000 now which is just illogical and insane. The problem appears to be with their app when it first showed that the car is locked and later it says the booking is still live and costed me additional hours, i...

Ihave written this complain as zoomcar is not eesponding tomy complain that i have already told them a lot of time.
They recently have fined with 2240 rs bill which includes extra km and cleaning charges.
And i don't understand when i used only 79 km of total purchased km than how can they fine me with 1240 excess km charges.
And also they fined me unnecessary cleaning charges of 1000 rs when they are already informed...

Fuel money not refunded yet. I uploaded all the fuel bills and system also approved the bill of 1000 rupees. Its been 30 days i didnt receive my money back. I already mail them many times but they didnt respond. Customer care no is also not working showing invalid. This is the fraud company i have ever seen in my life. Dont book zoom car they will charge you unecessary amount but will not be willing to refund it.

Fraud fraud...

Reference: JPS6XP5GY
Booking start Date : 12 PM, 31st August 2019.
Booking end Date : 9:30 PM 31st August 2019.

Objective of Rental Booking and how our day was:

I booked the rental car to go for a short trip with my wife and two toddlers. We started from home by 12 PM, went to a restaurant had great food and started to go to Mahabalipuram. On the way to Mahabalipuram we also covered Muttukudu...

I took the car for ride, at first the condition of the car was very poor even the driver door was not fully functional.

I informed the condition and shared the pic with zoomcar team.

After finishing the ride they are telling to pay 8000 rs as i did straches in the car.

First thing is that i have already reported before starting the ride about the car condition and

If zoomcar is...

I booked car (Hyundai Creta) from Hyderabad through Zoomcar pick up 15th September 7 am to nyt 12 pm @ Rs. 4, 066 (including GST). The payment was done and money debited from my bank account but it's showing no cars.. And I was trying to call customer car Zoomcar, it's coming as number dose not exit. I don't know whom to contact. I have attached the screenshot of my account statement. Kindly please looking into this issue and let me know...

They provide me a car with fuel but they didn't refund my full money of filling fuel. And take extra charges of 2500 for over speeding.
Which is not done by me. And also they didn't add my credit point, which is according to there offer.
This company is didn't refund my bill amount of fule filling. They know how many fule is to be filling in there car. I want to sue them for refund related issues....

I rented a zoomcar from september 5 2019 9:30pm to september 6 2019 4pm.
I was charged rs 2000 as inconvenience fee and even after emailing zoomcar requesting the exact details as to why i was charged, they have failed to respond back with the exact details. I ended my ride with 5-6 kms left. Even the customer care support call is not not being connected. The initial computerised call will be automatically be ended as soon as i select...