Zoomcar Complaints & Reviews

I have taken zoomcar elite i20 on rent on 12/05/2019 and returned it the same day. First the company charged me 2000 rupees damage charges for no reason, then a day after i got a call saying to pay outstanding amount of rupees 6000 saying that the spare tyre is missing. Zoomcar has totally applied false charges against me. I am supposed to get a refund of rupees 4680.

Very # service. I booked tata nexon 2 weeks before and paid. I was supposed to pick a car 6 am. But i got a call from zoom support care at 3 pm and they informed car is not available. They not even arrange any alternate car. Verrrrry disappointed. Total plan collapsed. Very very very very poor services. Guys please dont book a car for your plans. They can cancel without thinking about us. # service.

Trip id: jps6xbeoh.. Date[protected]. I have been charged 2500/- rs for over speeding crossing 125kmph on naagar kurnool road. And which is logically not possible to cross 100kmph in night time... Even though zoo. Had given 3instances where i have crossed 125pkmph.
I asked for waiver because it is not showing write values.
And even they claimed that they will take legal action if i have not paid

Booking no — jps6xmya6, amount paid:4308/- grievance details — i had taken a car rental service from zoomcar on dated[protected] and paid a booking amount of rs.4308.00.
During the journey, i met an minor accident of hit & run. So at that accident, the car was got damaged. As per the company terms and condition if the car meets with an accident, zoomcar should immediately turn up as per their zoom safety policy and help in police complaint registration, towing the car and arranging a new vehicle. But even after informing immediately and calling n number of times, they deliberately didnt showed up and denied that they wont come.
The incident happened very close to the police station and i was 5 hours in the police station requesting them to file a complaint but as i was in a place where language was a barrier, it didnt work. Called zoomcar multiple times from police station but they didnt revert in affirmative.
The inconvenience caused cannot be expressed in words, i had come for a vacation but turned up sitting in the police station for hours. After all the efforts, i somehow managed to arrange a towing vehicle that charged me rs.7000/- for dropping their car back to location. By now, i had wasted 9 hours and kept them informed but their shameless team then even denied to arrange an alternate vehicle after i deliverer the car back.
As per their policy, i am suppose to pay them rs10000/- only if they show up at the time of accident and help in the process. I was still ready to pay them rs10000/- out of which rs.4308 was paid at the time of booking.
But, two days later, i receive an email drafting me to pay rs60000/- in which they have defined a new term as "inconvenience fee"and shared the same twice to the bill worth rs14780/- and rs35929/- summing upto rs50709.
And also the company is threatening me to provide them the police affidavit of car accident with the opposite vehicle number for a hit and run case. But i do not have that details because at that time, the opposite party car was not there.
Expected — please provide a sensible status, read your policies as attached where zoomcar needs to be present and help in the entire process of police registration, towing the car and arranging a new car and you deliberately didnt showed up and caused me inconvenience.
Dont reply saying "we have done the checks", and re-iterate the bill breakup.

Hi
I total spend
Fuel 4000 + repairs 4750 =8750.
I booked automatic transmission car with total of 8047. As you downgraded car to manual you said i'll get refund of rs.2321.
So total refund is 8750 + 2321 =11071.
While extending booking your executive said i have to pay only 2290 only nothing more than that. So i should get minimum of[protected] = 8781.
Why you added unnecessary and extra charges?? Send me the detail email regarding the same.
Why there is refund of total 475 only?? I have done everything with your consent and i have all proofs of call recording so without any further delay clear the refund. I am not happy with the service i got. You can check my before trips there was no issue by my side. You don't care for your customer i'll not book zoomcar again if you treat me like this.
You are not constant on your statement,
I thought zoomcar is reliable and trustworthy but it's not.

I have all call recording proof from your side as well as local zoomcar guy call recording he know all the situation from starting

My booking id
Jps6xtj5z

Sanjay rajankar

It's unethical and unprofessional that zoom car comany has charged me with 28000 rs of extra charge inspite i submitted car within time still they are charging so much saying late charge... Only thing i did was due to emergency i submitted car in rajajinagar...
I even spoke to customer care and employees at the center then i left... It's really hurts pls help me

Hi,

I took zoomcar on oct 2nd. I booked with fuel. But fuel wasn't there in car so they asked me to upload fuel bill. Fuel charges are rs. 500. Car was not clean when we picked up the vehicle, because parking lot was under the flyover construction. Next day they added outstanding amount of rs.500 as cleaning fee. Since, i had to pay rs. 500 for fuel charges they compensated with outstanding fee. I showered so many mails on this but they still say the same thing that they compansated with outstanding fee. Even i got call from zoomcar service person and said complete amount of rs.500 fuel charges + rs. 300 cashback in total rs. 800 will be refunded, but i dint get any message or mail regarding refund. When i mailed them on this. They again told it is compensated with outstanding fee. I request to provide proper refund of rs. 800 to me asap.

Zoomcar customer care no is invalid... I complaint dew days ago... And yet my problem is not solve...
How much time u take to update my car delivery...
You apologize everyy time but do not update any status...
[protected] is my registered no... And [protected]@gmail.com is my registered zoomcar mail...
Please solve my problem...
I paid 39000 on 17th august...
But no yet recieved any status
See the attachments given bwlow.
.
The no they given to contact is out of service... And invalid

These zoomcar services acts like # during its peaktime. I suggest & request everyone not to book the zoomcars when there are other vendors available like revv, drivezy etc. & they are trustworthy. I was using this zoomcar service for more than 20 trips still they dont give a damn to their own customers. Last minute they never hesitate to cancel the trip. And it happened to me without any compensation. All our vacation plans wasted. They never get this pain its not loss for them but for now they are # rich, for god sake i pray let that company go for huge loss in future.

Booking id: jps6xt16d

I have booked nexon 2 weeks back and on the day before travelling date, customer support guys are calling and informing that the car is not available and will replace with swift in different location that too 10 km away from current pick up point. Also 2 way cab for free.. With family that too elder people how i am supposed to go 10 km away in early morning?

After continuous follow up in the afternoon one lady confirmed that will get same car in different location. Customer guys confirmed me that will get updated in app in 15 min... Post continuous follow up in the eve they are confirming car is not available

Didnt see such a pathetic service and. Customer support in my life..

Need some corrective action and compensation on the same. The entire trip got cancelled because of zoom car..

Hi i have taken tiago on subscription from zoomcar for a period of 36months. On a monthly installment of rs 11198.

In the month of july (Aug invoice) they have taken back the car on 8th saying documents are missing from the car upon which i will be liable to pay for usage of car for a period of 7days ie 1st to 7th amounting to rs 2528.. (Rs 11198*7/31)

When the car was with me for the 1st 7days of july it had earned a revenue of rs 1589 which will be deducted from rs 2528 and thus bringing the net subscription fee to rs[protected] which was supposed to be debited from my credit card but zoomcar has deducted rs 9609 resulting in rs 8670 in excess which has to be returned back..

In the month of august (Sept invoice) though the car was with them for the whole month they have charged me again rs 3228 for no reason because they have taken the advantage of charging via instapay from credit cards..

In the month of september (Oct invoice) also the car was with them the whole month and now they have sent me a message saying they will be shortly deducting the subscription amount of rs 11798 (Gst hiked 11198+600) shortly..

I have complained regarding this several times to useless zoomcar customer support desk, but when ever i call they promise to refund the amount in the next invoice but till date i have not received any refund..

I have also been informed that the car has received all the lost documents but still they are least bothered to deliver my car even after 3 months of downtime..

My name is s. T. G. Santosh and i have been subscribed to a swift at car through zap subscription and i made so many complaints in the plat-form of indian consumer complaints forum. But, there is no use. The company is cheating the public through zap subscription and delivering the cars to the zap subscribed holders. I finally, decided to lodge a police complaint and cheating case against the zoom car company.in this connection, i am clubbing the e-mail which just, is sent to the company as a prior notice to the company.

We took atmost care while using the car and still they have charged with cleaning charges. We even took pictures of the inside of the car. We are 100% sure their is not stain in the car but they have charged 500rs for cleaning what. I think this trick is used by the car representatives to get more money which zoom car has to stop. I have contacted zoom car through mail multiple times and i was always getting automated messages and the call number was a disaster it never works. My booking id:jps6xfpsn

I booked a zoom car on 27th September 2019 and paid an amount of 6104 including refundable deposit.
Out of which i was supposed to get 4520 rupees back but i still have not received the amount and it has been almost a week.
Every time i write mail to zoom car customer care i get response from their bot saying that the payment is complete but in app it shows that refund is still pending.
There is no way to call zoom car. Even when i try to call from the customer care page from the app it directs me to the mail and asks me to mail.
There is no further processing from zoom car as well.
Below are the attached images of the mail and what is shown in app that i always receive and see in app respectively.
Mailing to zoom car has been futile so far.
Please help.

Dear team,

We had booked a car from Zoomcar App on 15th of June and completed the journey on 16th. Booking id JPS6BVRN7

We were supposed to get the refund of rs 2552 after 15 days of the journey completion.

Its almost more than 3 months since the journey and the refund has still not been received. We need to know why there is such a delay..? This is really unethical.

To soumya,
My name is srivathsan. Already i have made a complaint. I have enquired with my bank. They said that the amount 4261. Has been debited the message clearly says the amount is debited. Rs.4261.00 spent on pos/ecom using ib debit card on 23/09/19 19:53 at zoom car india pvt ltd mumbai from ac:xxx243819. - indian bank.
This is the evidence i have. If you want i can provide my banking statement.

Booking id: jps6xtsu9

Date: 1 oct 2019 4:30am to 11:30pm

Claimed damage: front bonnet (Assumed, as no details were given as to what the charges were for, despite multiple emails asking the same)

Issue: please check my preride screenshots from a video i took of the car, which clearly show the damages were already there, but the bonnet and body we're bolted on somehow, as just 150 odd km later when i arrived after an uneventful drive, i find this dangling. Do note i am a good driver and the car is anyway limited to 80kmph. The previous driver or zoomcar agents have deliberately bolted it/held it together somehow, so that the next driver would face the charges.

Check images 1 to 4 (Preride) and image 5 (Post ride)

They are asking me to pay outstanding amount of 10k for the damage which was not done by me.
While allotting the vehicle they allotted me a damaged vehicle. At 1st i thought it might be internal clutch problem and it will be settle while vehicle in motion but the problem was repeating. So i thought it might repeat till the end of the ride and asked zoom service to cancel my ride and refund my money.
But they blamed me for the mistake done by them, with out checking the condition of vehicle they handed it over to me and risked the life of those people who were present in the car
After all this i tried to contact the zoom legal service department to solve this issue but no one responding to my mails and phone calls till the date
So i want file a case regarding this issue

I had a booked a car with zoomcar atleast 10 days back for 15th august 2019. I reached the pick up location at the scheduled time and looked for the car for atleast 30-40 mins, was also trying to reach to customer care but it was not reachable for a very long time. The service is horrible you just can not know where the pick up location is, maps are also not accurate in zoomcar app, nobody on the location to help you out.

After...

I had booked zoom car on 13th september 2019. As advance payment 2, 999 has been paid. Also fuel amount of 1500 has been paid. All the bills already submitted. But refund has not happened till this date. This is really ridiculous. They have told that they have already initiated the refund process. And on the screen it apoears that the refund will reflect into the bank account by 30 september 2019, which has not happened yet.