Zoomcar Complaints & Reviews

Booking no — jps6xmya6, amount paid:4308/- grievance details — i had taken a car rental service from zoomcar on dated[protected] and paid a booking amount of rs.4308.00.
During the journey, i met an minor accident of hit & run. So at that accident, the car was got damaged. As per the company terms and condition if the car meets with an accident, zoomcar should immediately turn up as per their zoom safety policy and help in police complaint registration, towing the car and arranging a new vehicle. But even after informing immediately and calling n number of times, they deliberately didnt showed up and denied that they wont come.
The incident happened very close to the police station and i was 5 hours in the police station requesting them to file a complaint but as i was in a place where language was a barrier, it didnt work. Called zoomcar multiple times from police station but they didnt revert in affirmative.
The inconvenience caused cannot be expressed in words, i had come for a vacation but turned up sitting in the police station for hours. After all the efforts, i somehow managed to arrange a towing vehicle that charged me rs.7000/- for dropping their car back to location. By now, i had wasted 9 hours and kept them informed but their shameless team then even denied to arrange an alternate vehicle after i deliverer the car back.
As per their policy, i am suppose to pay them rs10000/- only if they show up at the time of accident and help in the process. I was still ready to pay them rs10000/- out of which rs.4308 was paid at the time of booking.
But, two days later, i receive an email drafting me to pay rs60000/- in which they have defined a new term as "inconvenience fee"and shared the same twice to the bill worth rs14780/- and rs35929/- summing upto rs50709.
And also the company is threatening me to provide them the police affidavit of car accident with the opposite vehicle number for a hit and run case. But i do not have that details because at that time, the opposite party car was not there.
Expected — please provide a sensible status, read your policies as attached where zoomcar needs to be present and help in the entire process of police registration, towing the car and arranging a new car and you deliberately didnt showed up and caused me inconvenience.
Dont reply saying "we have done the checks", and re-iterate the bill breakup.

Hi
I total spend
Fuel 4000 + repairs 4750 =8750.
I booked automatic transmission car with total of 8047. As you downgraded car to manual you said i'll get refund of rs.2321.
So total refund is 8750 + 2321 =11071.
While extending booking your executive said i have to pay only 2290 only nothing more than that. So i should get minimum of[protected] = 8781.
Why you added unnecessary and extra charges?? Send me the detail email regarding the same.
Why there is refund of total 475 only?? I have done everything with your consent and i have all proofs of call recording so without any further delay clear the refund. I am not happy with the service i got. You can check my before trips there was no issue by my side. You don't care for your customer i'll not book zoomcar again if you treat me like this.
You are not constant on your statement,
I thought zoomcar is reliable and trustworthy but it's not.

I have all call recording proof from your side as well as local zoomcar guy call recording he know all the situation from starting

My booking id
Jps6xtj5z

Sanjay rajankar

It's unethical and unprofessional that zoom car comany has charged me with 28000 rs of extra charge inspite i submitted car within time still they are charging so much saying late charge... Only thing i did was due to emergency i submitted car in rajajinagar...
I even spoke to customer care and employees at the center then i left... It's really hurts pls help me

Hi,

I took zoomcar on oct 2nd. I booked with fuel. But fuel wasn't there in car so they asked me to upload fuel bill. Fuel charges are rs. 500. Car was not clean when we picked up the vehicle, because parking lot was under the flyover construction. Next day they added outstanding amount of rs.500 as cleaning fee. Since, i had to pay rs. 500 for fuel charges they compensated with outstanding fee. I showered so many mails on this but they still say the same thing that they compansated with outstanding fee. Even i got call from zoomcar service person and said complete amount of rs.500 fuel charges + rs. 300 cashback in total rs. 800 will be refunded, but i dint get any message or mail regarding refund. When i mailed them on this. They again told it is compensated with outstanding fee. I request to provide proper refund of rs. 800 to me asap.

Zoomcar customer care no is invalid... I complaint dew days ago... And yet my problem is not solve...
How much time u take to update my car delivery...
You apologize everyy time but do not update any status...
[protected] is my registered no... And [protected]@gmail.com is my registered zoomcar mail...
Please solve my problem...
I paid 39000 on 17th august...
But no yet recieved any status
See the attachments given bwlow.
.
The no they given to contact is out of service... And invalid

These zoomcar services acts like # during its peaktime. I suggest & request everyone not to book the zoomcars when there are other vendors available like revv, drivezy etc. & they are trustworthy. I was using this zoomcar service for more than 20 trips still they dont give a damn to their own customers. Last minute they never hesitate to cancel the trip. And it happened to me without any compensation. All our vacation plans wasted. They never get this pain its not loss for them but for now they are # rich, for god sake i pray let that company go for huge loss in future.

Booking id: jps6xt16d

I have booked nexon 2 weeks back and on the day before travelling date, customer support guys are calling and informing that the car is not available and will replace with swift in different location that too 10 km away from current pick up point. Also 2 way cab for free.. With family that too elder people how i am supposed to go 10 km away in early morning?

After continuous follow up in the afternoon one lady confirmed that will get same car in different location. Customer guys confirmed me that will get updated in app in 15 min... Post continuous follow up in the eve they are confirming car is not available

Didnt see such a pathetic service and. Customer support in my life..

Need some corrective action and compensation on the same. The entire trip got cancelled because of zoom car..

Hi i have taken tiago on subscription from zoomcar for a period of 36months. On a monthly installment of rs 11198.

In the month of july (Aug invoice) they have taken back the car on 8th saying documents are missing from the car upon which i will be liable to pay for usage of car for a period of 7days ie 1st to 7th amounting to rs 2528.. (Rs 11198*7/31)

When the car was with me for the 1st 7days of july it had earned a revenue of rs 1589 which will be deducted from rs 2528 and thus bringing the net subscription fee to rs[protected] which was supposed to be debited from my credit card but zoomcar has deducted rs 9609 resulting in rs 8670 in excess which has to be returned back..

In the month of august (Sept invoice) though the car was with them for the whole month they have charged me again rs 3228 for no reason because they have taken the advantage of charging via instapay from credit cards..

In the month of september (Oct invoice) also the car was with them the whole month and now they have sent me a message saying they will be shortly deducting the subscription amount of rs 11798 (Gst hiked 11198+600) shortly..

I have complained regarding this several times to useless zoomcar customer support desk, but when ever i call they promise to refund the amount in the next invoice but till date i have not received any refund..

I have also been informed that the car has received all the lost documents but still they are least bothered to deliver my car even after 3 months of downtime..

My name is s. T. G. Santosh and i have been subscribed to a swift at car through zap subscription and i made so many complaints in the plat-form of indian consumer complaints forum. But, there is no use. The company is cheating the public through zap subscription and delivering the cars to the zap subscribed holders. I finally, decided to lodge a police complaint and cheating case against the zoom car company.in this connection, i am clubbing the e-mail which just, is sent to the company as a prior notice to the company.

We took atmost care while using the car and still they have charged with cleaning charges. We even took pictures of the inside of the car. We are 100% sure their is not stain in the car but they have charged 500rs for cleaning what. I think this trick is used by the car representatives to get more money which zoom car has to stop. I have contacted zoom car through mail multiple times and i was always getting automated messages and the call number was a disaster it never works. My booking id:jps6xfpsn

I booked a zoom car on 27th September 2019 and paid an amount of 6104 including refundable deposit.
Out of which i was supposed to get 4520 rupees back but i still have not received the amount and it has been almost a week.
Every time i write mail to zoom car customer care i get response from their bot saying that the payment is complete but in app it shows that refund is still pending.
There is no way to call zoom car. Even when i try to call from the customer care page from the app it directs me to the mail and asks me to mail.
There is no further processing from zoom car as well.
Below are the attached images of the mail and what is shown in app that i always receive and see in app respectively.
Mailing to zoom car has been futile so far.
Please help.

Dear team,

We had booked a car from Zoomcar App on 15th of June and completed the journey on 16th. Booking id JPS6BVRN7

We were supposed to get the refund of rs 2552 after 15 days of the journey completion.

Its almost more than 3 months since the journey and the refund has still not been received. We need to know why there is such a delay..? This is really unethical.

To soumya,
My name is srivathsan. Already i have made a complaint. I have enquired with my bank. They said that the amount 4261. Has been debited the message clearly says the amount is debited. Rs.4261.00 spent on pos/ecom using ib debit card on 23/09/19 19:53 at zoom car india pvt ltd mumbai from ac:xxx243819. - indian bank.
This is the evidence i have. If you want i can provide my banking statement.

Booking id: jps6xtsu9

Date: 1 oct 2019 4:30am to 11:30pm

Claimed damage: front bonnet (Assumed, as no details were given as to what the charges were for, despite multiple emails asking the same)

Issue: please check my preride screenshots from a video i took of the car, which clearly show the damages were already there, but the bonnet and body we're bolted on somehow, as just 150 odd km later when i arrived after an uneventful drive, i find this dangling. Do note i am a good driver and the car is anyway limited to 80kmph. The previous driver or zoomcar agents have deliberately bolted it/held it together somehow, so that the next driver would face the charges.

Check images 1 to 4 (Preride) and image 5 (Post ride)

They are asking me to pay outstanding amount of 10k for the damage which was not done by me.
While allotting the vehicle they allotted me a damaged vehicle. At 1st i thought it might be internal clutch problem and it will be settle while vehicle in motion but the problem was repeating. So i thought it might repeat till the end of the ride and asked zoom service to cancel my ride and refund my money.
But they blamed me for the mistake done by them, with out checking the condition of vehicle they handed it over to me and risked the life of those people who were present in the car
After all this i tried to contact the zoom legal service department to solve this issue but no one responding to my mails and phone calls till the date
So i want file a case regarding this issue

I had a booked a car with zoomcar atleast 10 days back for 15th august 2019. I reached the pick up location at the scheduled time and looked for the car for atleast 30-40 mins, was also trying to reach to customer care but it was not reachable for a very long time. The service is horrible you just can not know where the pick up location is, maps are also not accurate in zoomcar app, nobody on the location to help you out.

After...

I had booked zoom car on 13th september 2019. As advance payment 2, 999 has been paid. Also fuel amount of 1500 has been paid. All the bills already submitted. But refund has not happened till this date. This is really ridiculous. They have told that they have already initiated the refund process. And on the screen it apoears that the refund will reflect into the bank account by 30 september 2019, which has not happened yet.

To begin with, i regret o[censored]sing zoom cars services.
Zero level of customer service.
I have been trying to get in touch with them but no luck.
Rather, i have been receiving emails every day to pay the falsely charged due amount.

1) i didn’t got the vehicle i booked.
2) was advised to go get an alternative vehicle from an alternative address.
3) alternative vehicle was faulty so was again advised to go get a second alternative vehicle from an second alternative address.

When i finally got the car with a delay of 3 hrs from the actual booking time, upon asking about the missing 3 hrs as i paid for those 3 hrs, i was told that nothing can be done about it.

Due to some work i had to reschedule my booking finish time. I did over the app and by now i know about the zoom cars level of service so i clicked the screenshot of the extension of the booking.
Then i get a call from zoom car saying i need to return the car at the actual time.
I said, i extended the booking but they wouldn’t listen to me and rather harassed me.
I have to give up and say that i would be driving and i don’t want any kind of stress so please let me first finish the trip and we will talk. Thankfully i drove and nothing happened as i was worried that due this stress i might be involved in an accident and that too kids were travelling with me.

This is also a safety issue which needs attention. As zoom cars harassing customers on their way back may be dangerous.

And until now no one from zoom cars contacted me on this matter apart from daily automated emails about the payment.

Hope, this would be resolved by some sensible person.

I logged in to zoom car from my account [protected]@gmail.com. I was trying to book the car for 12 october 2019 but during checkout i was seeing error that my account has been blocked. I am already an existing customer and have rented the car earlier also. I mailed to the zoomcar support regarding this but did not get any response till now. It's the worst service i have seen by any company who advertise 24*7 support but did not reply.

Dear Kashish Kohli,

This e-mail is with reference to the booking made by you with Zoomcar India Private Limited (hereinafter referred to as "Zoomcar" or/and "Company") through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS6XTKL4 TS07UF5601 22/09/2019 08:00 22/09/2019 16:57 dargha hussain shah wali, Shaikpet, 3036564 dargha hussain shah wali, Shaikpet, 3036564 1908 0 8854

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the Member Agreement (hereinafter referred to as "Agreement" (https://www.zoomcar.com/bangalore/policy#member) Therefore, you are liable to make payment of ₹8854 to the company.

Please note that as per the said Agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹8854 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking You

For Zoomcar India Private Limited
Sd/-
Anitha Rajasekaran
Signatory Authority

I have been told that the car was used in a manner other than acknowledged by me.
I did not try to launch a SPACE MISSION from car.It was used solely for the purpose of travelling.Let me assure on that first.

I booked a Maruti Swift on 21st Sep 2019 for 22nd Sep, later on 21st i received a call from Zoomcar customer care([protected]) informing me that swift is unavailable but Hyundai i20 is available. To this i agreed, following which i received a mail confirming the same.

Next morning when i reached location to pick-up the car, to my surprise there was no executive there to attend.Everything had to be done via App.

As per the norms of Zoomcar Application i reported the damages on the car.Photographs as evidence were also submitted.The car was damaged from front-right side.The door on the driver side did not open fully.

A call was made by me to the customer care number but the helpline is useless. Even after entering my registered mobile number it kept on repeating the same thing.I tried calling the number mentioned above as i received a call from it previous day.

The person did not pick up.I tried calling every possible number available on the internet to report the issue.One (1) complete hour was wasted in this .

And by the way the trip starts as soon as one unlocks the car.So due to lack of communication service between customer and Zoomcar one hour of my trip was wasted.

I returned the vehicle in the same condition as i received it.No damage to the car took place during the trip.I succesfully uploaded the pictures as proof on their App.

Later that night I receive a mail stating 8000 INR damage fee for the car.
I wrote email to the Zoomcar support stating the damage fee is invalid.I was asked the medium to contact, i chose call.

But till date i have not received any call or point of contact from Zoomcar.Only mails threatening to take legal action if payment not cleared within 5 days.

I have tried contacting Zoomcar through different customer care numbers on the internet.I have written multiple mails but nothing seems to work.So I am here along with thousand other customers with the same problem..
It seems Zoomcar has made it a trend of claiming invalid damage charges from customers.

Even Photographs of the vehicle which were uploaded before the trip has been morphed and is not completely visible on the app under the '"view the pictures" section.At the time before starting the trip multiple photographs were uploaded on the app, only 3 are visible now why ?
The photographs after end trip is visible.This is fishy and it definetly it is
because I know the damage was not caused by me during the trip because it was already there prior to the booking of the vehicle.
Now i am compelled to think that I was handed over the damaged i20 instead of the Maruti swift i booked initially, inorder to claim false damage.And it's not only me but thousands of other people have felt this because at the end of every ride Zoomcar is waiting with false bill to claim inorder to earn money the wrong way.

I have been charged in wrong way.I have claimed that no damage was caused during the trip multiple times.I have provided proofs of dialled calls to customer care number on the morning of 22nd sep 2019 via email to [protected]@zoomcar.com

I want your team to take this complaint seriously and cancel the damage charges post which i will pay the late fee of 1800 and also refund my petrol expenses.

I need your support to get justice.If justice is not served here i am sure it will be in court.
I am requesting you once again please look into the matter.I am attaching a screenshot of the dialed calls to the Zoomcar number on the morning before pick up as evidence.