Zoomcar Complaints & Reviews

To soumya,
My name is srivathsan. Already i have made a complaint. I have enquired with my bank. They said that the amount 4261. Has been debited the message clearly says the amount is debited. Rs.4261.00 spent on pos/ecom using ib debit card on 23/09/19 19:53 at zoom car india pvt ltd mumbai from ac:xxx243819. - indian bank.
This is the evidence i have. If you want i can provide my banking statement.

Booking id: jps6xtsu9

Date: 1 oct 2019 4:30am to 11:30pm

Claimed damage: front bonnet (Assumed, as no details were given as to what the charges were for, despite multiple emails asking the same)

Issue: please check my preride screenshots from a video i took of the car, which clearly show the damages were already there, but the bonnet and body we're bolted on somehow, as just 150 odd km later when i arrived after an uneventful drive, i find this dangling. Do note i am a good driver and the car is anyway limited to 80kmph. The previous driver or zoomcar agents have deliberately bolted it/held it together somehow, so that the next driver would face the charges.

Check images 1 to 4 (Preride) and image 5 (Post ride)

They are asking me to pay outstanding amount of 10k for the damage which was not done by me.
While allotting the vehicle they allotted me a damaged vehicle. At 1st i thought it might be internal clutch problem and it will be settle while vehicle in motion but the problem was repeating. So i thought it might repeat till the end of the ride and asked zoom service to cancel my ride and refund my money.
But they blamed me for the mistake done by them, with out checking the condition of vehicle they handed it over to me and risked the life of those people who were present in the car
After all this i tried to contact the zoom legal service department to solve this issue but no one responding to my mails and phone calls till the date
So i want file a case regarding this issue

I had a booked a car with zoomcar atleast 10 days back for 15th august 2019. I reached the pick up location at the scheduled time and looked for the car for atleast 30-40 mins, was also trying to reach to customer care but it was not reachable for a very long time. The service is horrible you just can not know where the pick up location is, maps are also not accurate in zoomcar app, nobody on the location to help you out.

After...

I had booked zoom car on 13th september 2019. As advance payment 2, 999 has been paid. Also fuel amount of 1500 has been paid. All the bills already submitted. But refund has not happened till this date. This is really ridiculous. They have told that they have already initiated the refund process. And on the screen it apoears that the refund will reflect into the bank account by 30 september 2019, which has not happened yet.

To begin with, i regret o[censored]sing zoom cars services.
Zero level of customer service.
I have been trying to get in touch with them but no luck.
Rather, i have been receiving emails every day to pay the falsely charged due amount.

1) i didn’t got the vehicle i booked.
2) was advised to go get an alternative vehicle from an alternative address.
3) alternative vehicle was faulty so was again advised to go get a second alternative vehicle from an second alternative address.

When i finally got the car with a delay of 3 hrs from the actual booking time, upon asking about the missing 3 hrs as i paid for those 3 hrs, i was told that nothing can be done about it.

Due to some work i had to reschedule my booking finish time. I did over the app and by now i know about the zoom cars level of service so i clicked the screenshot of the extension of the booking.
Then i get a call from zoom car saying i need to return the car at the actual time.
I said, i extended the booking but they wouldn’t listen to me and rather harassed me.
I have to give up and say that i would be driving and i don’t want any kind of stress so please let me first finish the trip and we will talk. Thankfully i drove and nothing happened as i was worried that due this stress i might be involved in an accident and that too kids were travelling with me.

This is also a safety issue which needs attention. As zoom cars harassing customers on their way back may be dangerous.

And until now no one from zoom cars contacted me on this matter apart from daily automated emails about the payment.

Hope, this would be resolved by some sensible person.

I logged in to zoom car from my account [protected]@gmail.com. I was trying to book the car for 12 october 2019 but during checkout i was seeing error that my account has been blocked. I am already an existing customer and have rented the car earlier also. I mailed to the zoomcar support regarding this but did not get any response till now. It's the worst service i have seen by any company who advertise 24*7 support but did not reply.

Dear Kashish Kohli,

This e-mail is with reference to the booking made by you with Zoomcar India Private Limited (hereinafter referred to as "Zoomcar" or/and "Company") through Company's webpage/mobile app with the following details -

S.No Booking ID Car provided Start time End time Pickup point Drop off point Initial Rental Security Deposit Outstanding
1 JPS6XTKL4 TS07UF5601 22/09/2019 08:00 22/09/2019 16:57 dargha hussain shah wali, Shaikpet, 3036564 dargha hussain shah wali, Shaikpet, 3036564 1908 0 8854

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the Member Agreement (hereinafter referred to as "Agreement" (https://www.zoomcar.com/bangalore/policy#member) Therefore, you are liable to make payment of ₹8854 to the company.

Please note that as per the said Agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹8854 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking You

For Zoomcar India Private Limited
Sd/-
Anitha Rajasekaran
Signatory Authority

I have been told that the car was used in a manner other than acknowledged by me.
I did not try to launch a SPACE MISSION from car.It was used solely for the purpose of travelling.Let me assure on that first.

I booked a Maruti Swift on 21st Sep 2019 for 22nd Sep, later on 21st i received a call from Zoomcar customer care([protected]) informing me that swift is unavailable but Hyundai i20 is available. To this i agreed, following which i received a mail confirming the same.

Next morning when i reached location to pick-up the car, to my surprise there was no executive there to attend.Everything had to be done via App.

As per the norms of Zoomcar Application i reported the damages on the car.Photographs as evidence were also submitted.The car was damaged from front-right side.The door on the driver side did not open fully.

A call was made by me to the customer care number but the helpline is useless. Even after entering my registered mobile number it kept on repeating the same thing.I tried calling the number mentioned above as i received a call from it previous day.

The person did not pick up.I tried calling every possible number available on the internet to report the issue.One (1) complete hour was wasted in this .

And by the way the trip starts as soon as one unlocks the car.So due to lack of communication service between customer and Zoomcar one hour of my trip was wasted.

I returned the vehicle in the same condition as i received it.No damage to the car took place during the trip.I succesfully uploaded the pictures as proof on their App.

Later that night I receive a mail stating 8000 INR damage fee for the car.
I wrote email to the Zoomcar support stating the damage fee is invalid.I was asked the medium to contact, i chose call.

But till date i have not received any call or point of contact from Zoomcar.Only mails threatening to take legal action if payment not cleared within 5 days.

I have tried contacting Zoomcar through different customer care numbers on the internet.I have written multiple mails but nothing seems to work.So I am here along with thousand other customers with the same problem..
It seems Zoomcar has made it a trend of claiming invalid damage charges from customers.

Even Photographs of the vehicle which were uploaded before the trip has been morphed and is not completely visible on the app under the '"view the pictures" section.At the time before starting the trip multiple photographs were uploaded on the app, only 3 are visible now why ?
The photographs after end trip is visible.This is fishy and it definetly it is
because I know the damage was not caused by me during the trip because it was already there prior to the booking of the vehicle.
Now i am compelled to think that I was handed over the damaged i20 instead of the Maruti swift i booked initially, inorder to claim false damage.And it's not only me but thousands of other people have felt this because at the end of every ride Zoomcar is waiting with false bill to claim inorder to earn money the wrong way.

I have been charged in wrong way.I have claimed that no damage was caused during the trip multiple times.I have provided proofs of dialled calls to customer care number on the morning of 22nd sep 2019 via email to [protected]@zoomcar.com

I want your team to take this complaint seriously and cancel the damage charges post which i will pay the late fee of 1800 and also refund my petrol expenses.

I need your support to get justice.If justice is not served here i am sure it will be in court.
I am requesting you once again please look into the matter.I am attaching a screenshot of the dialed calls to the Zoomcar number on the morning before pick up as evidence.

This is ridiculous zoomcar car pathetic refund policy it's been one week. They are not refunding my amount. Re: [case:1442209] (Query related to booking confirmation - payment debited - booking not confirmed).
It's been 7 days over. So i am going file case in counsmer court. My amount 4261. Is not refunded till date.
Respected sir,
My name is srivathsan. My mobile number is [protected]. I have booked zoomcar in coimbatore. Booking time 23 sep 19:53. Maruthi swift for coming 30th september 10:00pm to october 1 7:00pm. [case:1442209] (Query related to booking confirmation - payment debited - booking not confirmed).
Message i received from bank is rs.4261.00 spent on pos/ecom using ib debit card on 23/09/19 19:53 at zoom car india pvt ltd mumbai from ac:xxx243819. Indian bank. My debit card number is [protected].
So notify me whether my booking is confirmed or not. Or otherwise give a confirmation message for refund.

I have confirmed booking today in zoomc car (1. Oct.2019), booking id: jps6x0xov, in pickup city vizag.in last minute they have cancelled my booking. We came to vizag with my family to see the vizag city from hyderabad.
We are in railway station don't know how to start my journey.

This is not a good practice cancelling the vehicle in last minute.

Now zoomcar is telling we will give refund and it will take 4 to 5 days.. Already i booked this 1 month back

1. For example if i cancelled prior to booking day, they will charge on me more amount right, now they are cancelling from their end,
So, they have to pay to me extra amount.
2. They wasted my time and tour plan, my family suffered a lot with this cancellation.
3. Its a cheating on customers.

They have to pay extra money to me for this.. Since my entire family tour planing wasted. Me and my family suffering for this activity.

Please provide justice and take the action on zoomcar.

So that next families will not suffer like this kind of activities.

I oder a new car from zap zoomcar and i have paid 1st installment of my cars... My all documents and verification is completed but my car is not yet delivered and there is no status of delivery... Their customer car no is invalid and when i mail them on support team they always mail me that the car is deliver in 15-75 days...
Please help me to out of it.
Im mentally disturbed from this...
I havent any medium to talk to them

I booked a hyundai creta via the zoomcar app on 14th of august, wherein i was asked to pay a refundable deposit of ₹2999, which i did. After the ride, the app reflected that the refund would be given in 15 working days. Even right now it says that the refund has been processed and would reflect in the account by 31st august. It's been almost a month since then and i have not received my refund. I have tried to contact the customer service multiple times via email as the app wouldn't let me call the customer service.

If you are booking a car 2 month in advance then you have everything planned and you are ready to enjoy your time. But zoomcar with their great service will ruin everything.
That is what zoomcar is all about. They will cancel your booking on the day of your travel. You will end up cancelling your entire trip and pay hefty cancellation charges. Thank you zoomcar

My name is santosh stg and i zap subscribed swift at car for 36 months and i fulfilled all requisite formalities of the rental company. But, the subscribed car which is not yet delivered even though, made so many complaints in the indian consumer forum. Later, the zoom car sales representatives have given to me information as the subscribed car which is out of stock and will be delivered the zap subscribed car by me within 90 days. The zoom car has given the response to the indian consumer forum as the given complaint by to the forum as resolved status, dt., [protected].
The problem not yet resolved and still, the zap subscribed a car which is not yet delivered to me and not yet given the car number and delivery date. The zoom car sales authorities of zap subscribed are doing un-reasonable delay and besides they are updating the status in indian consumer complaint's forum as resolved. It seems the zoom car company has no sicieririty and punctuality for delivering cars. The company is collecting money from the zap subscribers and after collecting money from the zap subscribers the company is not responding to the zap subscribers.

Dear hitesh bhardwaj,

This e-mail is with reference to the booking made by you with zoomcar india private limited (Hereinafter referred to as "zoomcar" or/and "company") through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6xt7l7 ka03ag1378 21/09/2019 10:00 21/09/2019 19:45 hameed sha complex, corporation circle, 4467653 hameed sha complex, corporation circle, 4467653 1663 0 10000

It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you are liable to make payment of ₹10000 to the company.

Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due

We therefore request you to make payment of the aforementioned outstanding amount of ₹10000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount.

Thanking you

For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority

Hi,
This is the mail am continuously receiving from zoom car, initially it was for rs. 6000 and with in one or two days they increased it to rs.10000. I tried contacting them several times and sent many mails to them to ask the reason for extra amount but they did not reply. When i received the mail for outstanding amount of rs. 10000 and checked on the application i got to know that they are charging amount for any damage done to car. I have taken all precautions and saved the car from any kind of damage and parked their car to dropping location without any damage even i have uploaded clean pictures of car after completing my drive. As i haven’t done anything wrong and i have returned the car safely and without any damage.
If they don’t have trust on their customers then for betterment they should send any agent or any person who will check car before and after the car given/taken back. As on 18 sept 2019 also i took a car with booking id this jps6xuvtv in which i was facing problems in unlocking the car so i tried calling to zoom car for continuously half an hour after that they unlocked the car and same thing happen at the time of returning the car i tried so many time and after so many attempts i was able to contact them and they locked the car from there end.
I always take precautions in my life and same was in the case of zoom car but know they are harassing me and charging me for the damage which i haven’t done.
I checked on internet also there are thousands of peoples who are getting harassed by zoom car on the name of damage.
Its not good just for the sake of money zoom car is harassing there customers and finning huge fines on them for the mistakes that they haven’t done.

Kindly help me in this regard.

I booked a zoom car on 11th sept and returned it the next day. On 13th sept i got a message that i was been fined for cleanliness of 1000 ru which was invalid. Before returning the car back, i cleaned it as it was initially. I complained to the car inspector and he promised me that i will get the money back within 3 to 4 days but since then it has become 10 - 15 days and still i have not got the refund. I also called to the managers of zoom car but no response from them too. I request you to take a strict action against this issue and help other victims to stay safe.

This is regarding the zoomcar customer care and it's app. I had booked a car with fuel 2 weeks back and they provided me car without fuel (Very less fuel). Ok that's fine then I got it filled from the petrol pump. While closing the booking we have a option to submit fuel bill. I did that and I got an message that it will be processed within next 13 hours. But till now I didn't get any update for the fuel refund.

I have reached out to them many times using email functionality that is present in their app. But once I raise some concern through email I won't get any confirmation that they are working on it or something like that.

I have called them many times. When I call them it get automatically disconnected if I press 6 to talk with customer support guy.

I have reached out to them in Goggle Play as well. They said they are looking into it. That's it. It's been more than 2 weeks. I had to get the car with fuel and now if I got it filled they are taking time for refund. Not sure how they are working and it's really frustrating to reach out to them again and again.

Dear sir, i tried booking zoomcar on 20th april 2019 using bhim upi and the same failed and my amount was debited, and then later on i booked it using my debit card. I contacted zoomcar regarding the failed transaction and they said that the amount has not reached to us and asked me to contact my banking authorities. So i raised a complaint with my bank and bhim upi regarding the same. The resolution provided by both of them stated that amount has already been credited to zoomcar's account. And then i contacted zoomcar's with all the proofs and mail, but they are still denying it.
The details are as follows :-
Transaction id:[protected]
Date: 20/04/19
Amount: 698
Merchant name:- zoomcar.
I am also attaching the screenshots of resolution received from bank's and bhim upi end.

First of all it is extremely hard to get in touch with your customer service team. First, i need to call a premium number that costs me bomb and every time i select an option to talk to someone the line disconnects. The emails, i sent are never responded too. It was not this bad in the past.

Now regarding the booking, my pickup location was changed from mumbai airport to bandra one day before the start date and you can imagine it was harrowing in the crazy mumbai traffic.

The card that i got was also very dirty and i had to get it cleaned.

I was told that i can submit taxi bills to and from the airport and also for the car cleaning, which i did after completing the booking. It has been more than 10 days and i have not gotten the refund and there is no way to contact support.

Also, i must mention your lop sided fuel policy, where i am required to pay if i do not return the car at the exact fuel level when i started the trip but do not get compensated if i return the car with a higher fuel level.

When i started the trip the car was at 6% fuel level and there is no way one can calculate the exact fuel level after driving for over 1200 kms. I felt i was cheated.

Dear saurav kumar,
This e-mail is with reference to the booking made by you with zoomcar india private
Limited (Hereinafter referred to as "zoomcar" or/and "company") through
Company's webpage/mobile app with the following details -
"jps6xafje" wb04h7449 15/09/2019
03:00
15/09/2019
19:05
Ayan
Ghosh ayan ghosh[protected]
It has come to our attention that the said vehicle has been used for manner other than those agreed and acknowledged by you, at the time of booking, under the terms and conditions of the member agreement (Hereinafter referred to as "agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you
Are liable to make payment of ₹4000 to the company.
Please note that as per the said agreement, any wilfully declining or/and failure to make payment of the outstanding amount will render you liable to civil and criminal proceedings and the company would be entitled to recover the due.
We therefore request you to make payment of the aforementioned outstanding amount of ₹4000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for
Recovery of the due amount.
Thanking you
For zoomcar india private limited
Zoomcar india private limited
Regd off: unit nos. 701 to 717, 7th floor, tower-b, diamond district, no. 150,
Airport road, kodihalli, bangalore - 560008, tel:[protected]
Website: www.zoomcar.com

Even on the customer care call, when i asked about the rules and policies, to which i didn't adhered to, their reply was negative.
As a customer, i need to know how much particular amount on which specific things are charged, they didn't replied again, only saying my senior will talk to you and even their senior official never cleared the query.
At any instance, certifying any reason, if tomorrow they ask for any absurd amount, it's totally a fraud, which is justified by number of vcomplains against them.
Also, i clearly remember calling and telling them about left rear view mirror glued imperfectly to the staff on duty just after unlocking the car from the pick up point.
Hence, i request you to provide me any proof against the fact that i was not responsible for whatever usage is being referred to in excess of the already paid rental amount.
As per my knowledge, there was no damage done to the car. Henceforth, please do not harass customers this way.

Regards,
Saurav kumar