Zoomcar Complaints & Reviews

I made a booking with zoomcar id jps6x8z7y. When i reached to pick up the vehicle i noticed that there was huge damage in the front bumper of the car and lot of scratches of left side. I informed the same to the executive and he said it's alright you can make a video. I also asked him to clean the car as it was very dirty and he said we provide car in this condition only here. When i returned the car there was a different executive. He asked me for the front damage si i showed him the video i made. He said he have to verify with their video as well so he called the other guy and asked him to send the video. Once he received the same he checked and said i m good to go after he checked everything and made me wait for 40 minutes there. When i returned i received a notification that i m being charged inr 4000 for damages. When i called customer care they said i have made new damage. I informed him how it is possible that i can make damage on my way home as i have already dropped the vehicle. He said there were damage which their internal department found. When i have clearly showed the video to them and also shared the photos. Still they are stuck that charges are valid. I do not understand how.

We have booked zoom car 2 months back, well in advance in mysore to spend the long week end in coorg.
When we reached mysore today morning, they simply told car is not available and cancelled the booking with out ny further assistance. Now i am in the road with family. My humble advice please don't plan for zoom car especially with family vacation.

This is in continuation to the complaint made by me on 09.08.2019. I got a reply from your customer care executive ramya that they are unable to find the booking id.
My booking id number is jps6xm7ia.
Vehicle used is mahindra kuv1oo, start 09.08.2019 at 8am, hired from manipal county inn. The bill is showing a discrepancy outstanding amount of rs3500/-.

Hi, i made a booking vide no. Jps6b70wk, zoom car was broke down @09:30 pm in the middle of delhi and agra highway. There were no mobile signals as well and it was a scary place. However, we managed to contact zoom car and up police but police reached our place within 10 minutes. Zoom car representative reached us @12:30 am and told us the car cannot be started. We informed the zoom car and left from there. The next day when we contacted a zoom car they told us that everything will be reimbursed but zoom car started asking about car keys which we have given to zoom car representative. From then to today the issue is been dragged for payment. We called multiple times to zoom car and informed that it was not our mistake about car keys, we even arranged a conference call with a zoom car representative (To whom keys have handed over). He clearly stated that he left the keys in the car without properly locking. This conference call with a zoom car & zoom car representative has been arranged multiple times in a recorded line. After that zoom car informed me that it is not your mistake and everything will be reimbursed but i have been getting recovery notice till today. I request you to look into this matter.

I booked vehicle using zoom car app and it started on 10 may 2019 till 18 may 2019 (Ref no.: jps6b86r1). Upon completion of trip, i had submitted all the photos and there was no damage. Now they are saying that there is damage to tyre and are asking for the damage. I have video of that and several times uploaded all the photos of cars. But still reminders are being sent. Et me know how i can send you the video or else you share the photos of damaged type along with their details.

Sir, i am not going to pay like this. This is not correct and nothing is listened from customer. This is a cheating kind of case.

Dearsir/madam,
Booking id #jps6xz7lw

I booked a car on 7th of aug 2019.
I have returned the car on same day.

In zoom car app its updated that amount has been refunded
Till now i didnt get my refund money from zoom car.
I have mailed them tried calling them, no response received

Zoom car is cheating all
I am a normal middle class family women. I want my money and justice.

In the age of digital payment what to describe a delayed response from zoom team regarding refund issue which i raised 7 days back and still i couldnt get valid response from zoomcar team

Issue details:
1. After one hour if taking the car there was an intermittent oil pressure warning light at idle (Only sometimes).

2. I called zoomcar to inform them of the same

3. The light disappeared after that and then the zoomcar back end team called to check. Since the light did not seem to appear again, i mentioned that it had gone away.

4. I arrived at pondicherry rto to file state entry tax at which point i realized the all india permit authorization validity had expired.

5. I called zoomcar support again to get new documents twice (30 mins interval). No response from their end in getting me the document.

6. While waiting for a callback, the engine stalled and wouldn't start up again.

7. I immediately called zoomcar and mentioned the issue and they arranged for a callback.

8. Their technical team called and mentioned that towing would be the only method on ford's tow truck service will contact me.

9. I then liaised with ford directly to provide details and had the car towed to ford pondicherry.

10. Being stuck in pondicherry, i had to take a cab back to chennai the next day.

11. A number of calls were made to zoomcar to try and initiate a refund. No proper response. No calls initiated from their end to address the situation.

12. Follow-ups for the refund kept happening and i was always told the back end team would contact me.

13. On 12th of august, i received a notification saying inr 92, 630 due on my account. Again no call notification from their end to even explain what had gone wrong.

14. I made my follow up calls twice to figure out what's going on and i kept getting referred to the back end team for a callback.

Case:1372148

I needed refund in my bank account and i was told the same from your side on zoomcar phone call support. Now no one is hearing to me just computer generated emails are being recieved. Why you all are doing as such. Worst services. I will never use zoomcar again and will never ever recommend to anyone. The zoomcar company is a big liar.

I was told that 876 will be deducted from zoomcar credits and 1461 will be credited in my bank. That's why i have cancelled my booking. Now why zoomcar is not staying on its own wordings. This is so bad you are destroying your customer's trust on yourself. I was the regular customer of your company but now i can never ever rely upon you. The customer support has misguided me. I will raise a tweet against it.

Worst customer support availavle in india.

Dear sir/madam,

I have booked zoomcar yesterday picked up and dropped on the exact time and place. Also i have payed extra kms charges as per bill. But today early morning got message that need to pay outstanding amount ₹5000 as inconvenience fee. I don't understand why they are asking unnecessarily even though i was completely faithful for this people.

I am a frequent user of zoom car but from last one month i am trying to book a zoom car but the application is showing that you are blacklisted by the zoom car without any reason and intimation.

After that i have emailed almost 1-2 times to the zoom car support but there is no response from there side.

My email id - madhur. [protected]@gmail.com

Please sort out the problem.

I am writing this complaint on behalf of my brother (Manohar tarihalkar) with regards to refund pending with company.

The booking details given in the screenshot.
Registered number used while booking for car rental. [protected].

As per company customer executive the payment is initiated however it is not settled yet, it's been more than 10+ days.

After my usage of zoomcar within 12 hr i got a mail that i have to pay an outstanding money due to the damage of vehicle. The amount is 10000 rs. There is no damage when i drop the vehicle and i sented the photos to their app. Then i call the customer servis the told me that the amount is due to damage of tail light. When i checked the amount of tail light in open market it is 2000 with gst but in their policy it show 6000rs what the fraud it is and it sgow the charged me extra 4000 rs. When i called them and shows the proof they remove the 4000rs... It show that they are making money from customers.

Zoom car notice mail

Date: 9 aug, 2019
Dear prakash m s v p,
This e-mail is with reference to the booking made by you with zoomcar india privatelimited (Hereinafter referred to as "zoomcar" or/and "company") throughcompany's webpage/mobile app with the following details -
S. No bookingid carprovided star time end time pickup point drop off point

Initial
Rental
Security
Deposit
Outstanding

1 jps6xz9ln ap31tp4540
1/08/2019
19:30
2/08/2019
18:35
Seethammadhara,
Seethammadara, 3303235

Seethammadhara,
Seethammadara, 3303235

942 0 4348
It has come to our attention that the said vehicle has been used for manner other
Than those agreed and acknowledged by you, at the time of booking, under the
Terms and conditions of the member agreement (Hereinafter referred to as
"agreement" (https://www.zoomcar.com/bangalore/policy#member) therefore, you
Are liable to make payment of ₹4348 to the company.
Please note that as per the said agreement, any wilfully declining or/and failure to
Make payment of the outstanding amount will render you liable to civil and criminal
Proceedings and the company would be entitled to recover the due
We therefore request you to make payment of the aforementioned outstanding
Amount of ₹4348 within 5 days of this mail, failing which we shall be constrained to
Initiate against you civil and criminal legal proceedings as are warranted by law for
Recovery of the due amount.
Thanking you
For zoomcar india private limited

*
I given mail to [protected]@zoomcar.com dated 09thaug2019as below mentioned but there was no reply after that given mail to [protected]@zoomcar.com dated 10thaug2019 it was bounced.

Dear zoomcar team,

I have objection to pay out standing amount... Why because... Extending hours in zoom car app not worked and i informed yoor telecall executives..

First mistake of zoom car : i downloaded app and selected time and booked with the payment, but there was a error o[censored]ploading verification documents of driving license and aadhar card and photo. I contacted your customer care then she said to re install app. Why because error in zoomcar app … i said i was in rural area to that... After some time i reinstalled and submitted documents with very tough task. Finally i got car details; here the mistake of zoom car was without verification of my details you have taken amount from my pocket which is ridicules process step in app, if you have technical problems in app don't harasse clients like me by taking money. I have not received any invoce receipt with gst details.

Second mistake of zoom car :extending time line option not worked for me within time period tried and approached call center, no proper reply from your team technical problem of extending the time lines of trip... Immediately i reached contactus option selected and given pushmail message in your app... I explained about team but those zoom car tele caller team were not listineing, simply asking outstanding amount to clear.

We have to sit and solve problem to clear outstanding due amount. I am ready to come your head office to solve with both parties convenient time and date. Please let me know at the earliest.

Regards,
Phani prakash
[protected]

I have not got my refund even after 2 months of trip ending. If i mailed through contact us page no one is responding to mail. I tried to call but not able to connect customer representative. The annoying computer voice is keep on redirecting to same steps but i am not able to connect to representative. They have deliberately designed the system in such way that customers cannot reach their representative.
I have already filed a complaint through consumer complaints page requesting arn number, but in the response arn number is appearing as [protected] which i was not able to read.

They are playing all the tricks to avoid giving my security refund back. I want a proper response from you. Or atleast i should be able to connect your representative.

Booking id : jps6bv57v

I booked grand i10 on 7 august 2019, i returned the car safely and after 2 hours at night around 10 pm i got an email that i have done damage, and the damage was not clearly mentioned, and i am charged with a money of 10000 rs. From my side there was no damage done, when i tried to know the damage i called customer care and they were telling that there is some internal damage done by me. But i was conform that there was no damage done by me so went to the zoomcar office of my city (Bhopal) there i get to know the the mobil chamber is damaged, but this is not possible because i drove the car around 180 kms... Without mobil how is this possible. When i tried to talk with that person he was just ignoring us, he was not listening to any of my words. When i told to him that show me where the damage is... So he told me that i have changed that part and now it is being repaired. As he he is trying to make me fool, he also told that everyday that car gets damaged by everyone who takes a ride on that car and he changes that damaged chamber after every ride... Means along with me other people who drive grand i10 are also fool.
I just want to say the there was no damage done by our side and it is not at all possible without a jack to check that chamber whether it is damaged or safe.
So please check that your executive who has been given charged at the bhopal office is cheating the customers and the company too... And please refund my refundabke deposit of 5000/- as soon as possible, and after writing this after 48 hours of the incident.

Hi team,

I have travelled using zoom car started on 30 may 2019 and ended 8 pm same day. I used vehicle no. Mh14gd4688 (Hyundai i20 elite) and i have paid total amount of 4604/-, out of which processed refund shows of rs. 3921/- which i have not received till date. It appears on the app that the refund is initiated, however i have not received it yet and cannot get hold of anyone to talk about this. Please advise and help.

Booking id jpx6xm7ia.
Unnecessarily showing a damage fee of rs.3500/-. From the photos submitted it is very well clear that there is no damages. After submission of photo it was showing a due of rs308/- for the excess kilimometer driven and it was paid by me too. After 3 hours of completion of journey, i am not even able to understand the damage fee.

Even after parking the vehicle at same location in clean condition and without any damage caused by me, zoomcar is asking to pay 7000rs as inconvenience fee. I cannot understand why they forcing me to pay such hefty amount without any reason as i parked at same location and did not cause any damage. They are harassing me mentally. My total booking charges were only 2004rs.

Booking ref-jps6xqofc (5/8/19 to 7/8/19)
Hi
The car i booked against above booking had a lock issue. Even after assuring all doors are locked or not whenever i use to return back from work the driver side door lock was always open. Seems like they had auto-lock failure due to which someone stole my sunglasses from the dashboard.
I conveyed the same issue to their manager in charge at pick up location to which he asked to complain online.
I have raised a ticket over call and on email as well to which i haven't got a relevant reply.

Regards
Sunny gambhir
[protected]

Booking ID: JPS6B0SWG
Registered Mobile no.: [protected]
Rental Car No.: MH43BP1259

Its been 1 month now we haven't received the refund of the fuel we filled. The total fuel we filled was Rs. 3500 from this we recieved only Rs. 1500. Remaining Rs. 2000 is not refunded by you even after providing the Bills. I have attached the Bills of fuel pump with transaction receipts for your reference. Please refund the amount as soon as possible.