Zoomcar Complaints & Reviews

My booking id : JPS6XUFYS car model : BALENO
i have booked zoom car on 20 august and ended my ride on 21 august. i paid 6074 rs for my ride which includes 2999 refundable deposit.
i found dirty and damaged car under worst condition car number is TS07UH1238 which is not even worth for what i have paid.i myself cleaned windshield and rear windshield and cleaned all 4 car mats.i have video graphed all the damages to the car and kept aside. i have contacted to zoom car customer service executive after a long conversation she suggested me to go to nearby zoom car executive i.e, zoom car executive who is present at samshabad airport which is 30 kms from my location we are on a hurry so we decided to keep it aside.i even filled car with diesel of rs 1500. after completion of ride the car was unable to get locked for that i have waited at the location for more than half an hour and tried contacting customer care service which i'm not able to connect. at last we locked the car and we left the location.finally when i came across the invoice of ride i found that i have charged with damage fee of 8000 rs.i took up the issue with zoom car they cancelled 4000 rs and charged me left over 4000 rs.i enquired zoom car they gave me shocking answer that they charged 4000 rs for damage caused to spare wheel .i'm in a state of complete shock that i haven't even touched the spare wheel during my entire booking period how the spare tyre will be damaged.the damage charge 4000 rs is debited from my refundable deposit and fuel charges refund 1500 . refundable deposit +fuel charges = 2999+1500=4499
damage charges 4000, my refund =[protected]=499.i'm completely overwhelmed with conversation with customer service executive who is not in a position to listen to my problem he said we raised the concern wait for for 24 hours . in this entire process i didn't understood how i'll be get charged for a commodity i haven't touched or used. i have raised a case 1387660. i haven't got any confirmation call while i charged for spare wheel damage without my consultation weather i have used it or not.and more over zoom car didn't mention charges for damaged spare wheel in their policy of FEE.how ridiculous it is for charging fee which is not mentioned in policy even before i committed that damage. i enclose the screen shots of fee policy which is mentioned in website.i'm a undergone mental trauma with your acts . my contact number is [protected].

My issue is from way back to May 10th, As per their commitment, I was supposed to be delivered the subscribed car on May 18th. However due to their executives negligence and arrogant customer support they have never been able to deliver the car till date. However after all the discussions due to non availability to service the customer they did a refund, which resulted more in my personal expenses due to dependency on Zoom.
However, till date Zoom car has not been able to fix the technical glitch ( taken 3 months) so I can re-book a subscription.
I have had multiple E-mail communication, with no solutions. 1 sample in the details box.

There is no value for 24hrs to 48 hrs in Zoom Car's clock & calendar.

Last communication on 4th August :

Denanath Anandrao via freshdesk.com
Sun, Aug 4, 10:01 AM
to me

Hi Madhu,

Greeting from ZAP!

Thank you for your interest in ZAP Subscribe.

With reference to your email, we apologize for the delayed response. we see that our team is working towards the technical glitch and the error will be fixed within 24-48 hours and post which you will be able to complete your subscription. We appreciate your understanding and patience here.

For more information request you to contact our customer service on [protected].

Denanath A,
Team ZAP

Sample communication of May 10th:
Hi Madhu,

Thank you for contacting ZAP Sales Team. We apologize for the delay in response.

We understand that you want to know when your car will be delivered.

As informed by our previous executive on 10 May 2019 at 03:08 PM, your car is scheduled to be delivered today between 02:00 PM - 04:00 PM. We request you to wait till the end of the day for the car to be delivered.

Rest assured, our Delivery Executive will call you at the time of delivery.

Thank you for contacting Zoomcar and have a great day!

Best Regards,
Mohit Mehta
Team ZAP

Booking id no : jps6xwqp2
A penalty of rs.10, 000/ has been unnecessarily levied and auto debited from my account. The staff at the pick up location are extremely unprofessional and have not provided us with help. Moreover, we are not able to contact customer care either. No break up of the inconvenience fee has been provided to us. The penalty has been unfairly levied on us. Moreover, we have not been contacted by zoomcar despite having mailed them.
We have proof of the condition in which the car was handed over and returned. There have been no violations from our end.

Hello,

This is the first time I used zoomcar.

Booking ID: JPS6XLM8A

I booked Verna for 3rd Aug 2019(5 Am) to 4th Aug 2019(11:30 pm).

But on 3rd Aug around 4:30 am zoomcar called me and informed me that Verna is not available only swift is available. So I forced to accept swift.

In Google maps, the location was different. All the customer care executives are busy during that time. At last with the help of customer care executives, I find out the swift car. Then I unlocked the car with the help of customer service representative. But in the mobile app, the checklist option was not available. So customer care executive told me to use the car. Here I lost my one hour. But I have taken the photographs for the car.

Once I enter into the car, the car was not clean and not maintained properly. For example: Some of the parts were tied up with yarn, food waste..etc. I don't know why such car given to me.

During the journey, I faced multiple issues such as Multiple tyre puncher.

At last I came back to Pune on 4th around 9pm. Then I initiated to return the car. But return option was not visible on the app. So I called customer care again and the customer care executive told me that I missed to add some points in the app. So they helped me to fix that issue by manual adding those data from there end(Here there might be some issues while entering the details). Then I went to the drop location. During that time also I got one more tyre puncher. So my drop was delayed around 1 hr. I returned the vehicle as I get it(without any damages).

After this, I got the below messages from zoomcar:
---
Hi! This is about your Zoomcar booking JPS6XLM8A. There is an outstanding amount of Rs.8575 due on your booking. Please review the charges summary on your App through https://www.zoomcar.com/bookings/jps6xlm8a/paymentsummary and clear the outstanding immediately.
---
As per zoomcar(CASE:1364488), I had driven more than 1000KM.

These are the points I wants to highlight:

1. I got the vehicle 3rd Aug after 6 am. My booked car was Verna. But I got Swit(MH-43-BP-0871).

2. My trip was "Pune - Mahabaleshwar - Pune".

3. Filled the fuel almost 20 L(from Pune).

4. Starting and ending kilometres screenshots are attached.
The total kilometres which I driven 38, 077−37, 720=357.

Then how zoomcar is saying that I had driven more than 1000KM? I have sent multiple mails to zoomcar. But they are not responding properly.

5. I don't know why zoomcar is not checking their GPS during this time(3rd Aug after 6 am - 5th Aug 12:50AM). If they have checked it, I need a detailed report along with the complete data.

6. I assume that this should be a mistake from the zoomcar customer care executive who filled the data or there is some issues from zoomcar while changing the car or last trip was not properly closed with proper KM.

Request:
=======
(a) Correct the issue after checking whole data.
(b) If they zoomcar can find I had driven 1000+ KM, I need the complete GPS tracking report along with the complete data.
(c) Initiate my Refund and fill the proper data in your database.

--
Thanks & Regards,

Geo Jose
Ph:+91-[protected]

I have booked a car for aug 15 at 4 am, booking was confirmed but car was not been allocated by that time, got a message at 3.11 am, saying some issue and to contact customer care. But when contacted ivr is not redirecting to customer unless i have the car allocated, so written emails through help/support in the app saying my issue but till now no response about refund initiation neither any contact from customer care and in app it still shows upcoming booking where in actually the date passed away many days ago.Screen shots attached as a proof. Kindly do the needful and advise if can take any legal action against the same for their such negligence.

Booking id: jps6xlzo1

During early last week i’d called and spoken to zoomcar's customer care executive named “lata”.
I’d a detailed discussion with her and following were the points of discussion:
About a claim of rs.10, 000/- towards vehicle damage:
I was informed that the claim was towards spare tyre damage. Please note that we neither used nor touched the spare tyre from the position it was originally handed over to us.
In fact, as per the instructions as provided by you vide zoomcar's app (Used by me), we took all the necessary pictures and uploaded to the app for each and every position of the car (Namely front, rear, both sides, etc.). The instructions on the zoomcar app never asked us to take or upload picture (S) of the spare tyre. Once, we’d uploaded the images we proceeded on our journey.in no condition, i reiterate, did we use or touch the spare tyre.
Also, all through the journey, starting from your designated parking lot to returning the vehicle to the same designated parking lot, the vehicle was always within our eyesight and/or under protected/secured environment. Hence, any damage while the vehicle was parked is ruled out.
I’ve been using xuv5oo for more than 5 years now (Hence, preferred a xuv for this trip). I'm very comfortable with the vehicle and an absolutely cautions & carefully mindful driver. Never, during the trip did we dash or bang the vehicle due to which the damage to the spare tyre (As claimed by you) would have occurred.
I requested the zoomcar's customer care agent to touch-base with their backend team and confirm the exact cause and date of damage as it never happened during our trip.
Wing as 15:16 hours, whereas, we’d reached at 14:56hours.

Lata’d responded saying she’ll revert to us within 48 hours.
While, we're still expecting a response from lata or the zoomcar team, an email containing a legal notice came as a very unpleasant surprise to us.

With this communication, i’m refuting all the claims as included in the legal notice email from zoomcar and rejecting the so-called legal notice.

I urge zoomcar to immediately process the refund of rs.5000/- (Withheld by them for no fault of mine) within the next 3 days.

On June 8 I booked a car from Zoomcar(JPS6B5S9Z) and ended on June 9. on June 25 exactly after 16 days unnecessarily charged 8000 Rs for two tyres damage, I asked for images last month in july to share but till now no response from them.I have not done any damage, so I am not paying any charges.Thereafter from past 40 days customer care is not responding. Zoomcar continuously threatening me to pay the money.I am a promising customer from past 2 years and referred people to use. But now I am very afraid o[censored]sing zoomcar and suggesting people to not use.

Regards
AKHIL REDDY

We booked a zoom car from 8:00AM august 17, 2019 to 11:30PM, august 18th, 2019 in vishakapatnam. We took video of the car, which had scratches on the outside as well as dirt on the sides, bumpers, front, windshield, etc. We also took a video of the interior which had dirt on the dashboard and mats. I told the person who gave the car(Mr.Bhanu) that there was dirt and scratches, and he said its fine. So we took the car, and drove it carefully and returned it as it was on august 17th night. Mr.Bhanu checked the car, took photos and said that the car looked in fine condition. I informed him that the fuel was also filled at more than what it was when we took the car out(Fuel was 2 bars in the fuel bar when we took it, and 3 bars when we returned it). He finally showed me the Zoomcar app on my mobile and showed me that 2999 rs would be refunded as expected, on the screen.
The next day, we were shocked when we received only a refund of 1703rs. The bill had extra cleaning charges of 1000rs and extra fuel charges of 296rs, which does not make sense.

Please refund the rest 1296 rs. Refund the cleaning charges since the vehicle was returned as it was, and we did not cause the dirt outside and inside the car. We have 2 videos which we can share so that Zoomcar can take a look. These videos were shot when we initially got the car.
video1 : https://drive.google.com/open?id=17W4ByG8IWiGFB8kQ67gSuBuYbGM2EJDj
video2 : https://drive.google.com/open?id=1N6B8nxuI6UJqVQfWQshIRLPzSwR_KuMW
As it can be seen, there is a lot of dirt and mud on the exterior and the interior of the car.

Also refund the extra fuel charges since it had 3 bars of fuel when we returned it(there are photos uploaded in the ZoomCar app regarding the fuel indication where it shows 2 bars of fuel and kms when we took it and 3 bars of fuel when we returned it). Booking Id is JPS6XGRY2.

Please do the required. It is shocking to see such unneccessary charges being charged to customers.

Hi, i have taken trip of zoomcar on 4th august and still have not received security deposit of 2999.
Kindly look into the scenario on urgent basis else i have to take major actions against zoomcar
My trip id : jps6xla7s

Each time i get answer as it is under process and we will get back to you but nobody bothers to reply.

I have received worst service from zoomcar and want to sue them

Booking id: jps6b9fbc

I had booked the car for 2 hours ie from 8 pm to 10 pm. And exactly at 10 pm i have returned the car. There was some issue with the app and i was not able to log the same in the app. I brought to the notice of the executive manning zoom car drop point and he also tried doing the same from his end he was also not able to do so and he communicated the same to the call centre also. I handed the keys to the zoomcar executive at sharp 10 pm which was my drop time and he told me he will do the drop entry from his end and i dont have to worry.

The same can also be verified with gps tracking devices which are installed in your car whether the car was dropped at 10 pm pr not.

The same has also been conveyed to you by email when you sent a legal notice. But zoomcars harassment doesnt stop and they are least bothered on listening to the client and have sent a second notice.

Very very unprofessional and poor handling by zoomcar

Pickup date: august 10, 2019
Booking id: jps6xrn1u
Car details: ka03af3226
Wrong damage amount: 10, 000/-
Contact details: rahul. [protected]@gmail.com

Notice they sent me:

Dear kuliyam pattil rahul,

This e-mail is with reference to the booking made by you with zoomcar through company's webpage/mobile app with the following details -

S. No booking id car provided start time end time pickup point drop off point initial rental security deposit outstanding
1 jps6xrn1u ka03af3226 10/08/2019 03:30 10/08/2019 22:58 om pg for men, thoraipakkam, 4849724 om pg for men, thoraipakkam, 4849724 4603 0 10000

It has come to our attention that the car has been used in excess of the paid rental amount and in accordance of the agreement duly verified and acknowledged by you, you are liable to make payment of ₹10000 to the company. Please note that failure to make payment of the due amount will render you liable to civil proceedings and the company would be entitled to recover the due amount by attachment of your property (Movable/immovable) or otherwise. Further, willfully declining or making delay to pay the above said outstanding amount could also subject you to criminal proceedings.

We therefore request you to make payment of the aforementioned outstanding amount of ₹10000 within 5 days of this mail, failing which we shall be constrained to initiate against you civil and criminal legal proceedings as are warranted by law for recovery of the due amount. Please note that in accordance with the member agreement displayed here, duly verified and acknowledged by you, the company is entitled to recover all costs incurred in initiation of legal proceedings.

Thanking you
For zoomcar india private limited
Sd/-
Anitha rajasekaran
Signatory authority.

Reply mail i sent to the notice they sent me:

Hello anitha, zoomcar team,

We are aware of the member agreement and ofcourse have the sense of paying any charges that are really entitled for us. At the same time we as customers will not pay any charges that doesn't belong/relate to us.

I firmly and with all the evidence say that there is no single scratch or any minute damage from my side. I have written several mails with the same information to your team and also asked them to reach out to me with damages so that i can provide them the necessary evidence as i don't have the option to upload before and after videos of the car (Your zoomcar mobile app allows only images as attachment).

The car was given to me with dirty interiors, vomits on the exterior of the car, etc. I got it water washed before going on my 1 day vacation.

It's been more than a week and no reply or call from your team even after multiple mails and calls from side.

You people have unnecessarily charged me 10, 000/- that i will never pay. You can even initiate legal procedures. It's minimum courtesy to atleast inform me if there is any discrepancy (Like the nature of damage, etc.). But you have done nothing and tagged me with unnecessary bill.

You can check the correctness and get back to me on the same to discuss on this issue further.

Thanks and regards,
Rahul kuliyampattil.

On march 9 th 2019 i booked a car and gave it back n 11th march 2019.. After that they are supposed to give 2388 rupees as refund as they charged more early... On being asked about this refund they asked to submit bank details.. Evdn after submitting they are not giving my refund back.. This is regarding ka51aa5345
And they are not even attending yhe calls.. On being called it is repeatedly asking to enter the registration no. But not being processed further... Pitty to have such company with zero customer satisfaction i will mever book again nor allow my friends to do so... Even after informing by several mails no one gave proper answer

This is regarding the recent booking of tata nexon car (Ts07uh0353) with booking id jps6xmf9w.
After booking the car from zoomcar, when we went to pick up the car by following the location provided by zoomcar app, we found the car parked on roadside in-front of lingampally railway station, we completed the process and drove the car very carefully. While returning the car we parked the car on the exact location showed by zoomcar app which again was on the roadside, in-front of lingampally railway station.
We did complete all the process as per requirement and clicked pictures while returning the car. I am attaching the pictures of the car we clicked while returning it. Since it was dark outside the pictures are a little dim but it can be clearly seen that there was no damage to the car whatsoever anywhere when we returned the car.

We were given the car parked on the roadside opposite to a busy railway station which is exactly where we were asked to return the car. We haven’t caused any damages to the car from our side and it was in good condition until it was with us. But how can we be responsible for any damage that may have been caused after we left and that too to a car which was parked on the roadside in-front of the railway station!! What kind of safety can be expected to a car parked in-front of a busy railway station?? Anybody could have done these things and it is the responsibility of zoomcar or the owner of the car who provided us with the car for not taking proper precaution for maintaining the safety of the car and it cannot be blamed on us who have taken all possible care of the car.

We have shared this in detail to zoomcar on mail several times but they haven't responded back. We even sent several reminders but there has been no response from them. And now zoomcar is sending us legal notice for payment without any conversation and without responding to the mail even. This is harrassment at another level now. And simply trying to threaten customers to pay unnecessary amount.

This is the third time when i am facing this issue. I booked a zoomcar and picked it from a spot under a bridge. I completely filled all the checklist and also uploaded the photos of damaged areas which were not updated before.
After the ride was complete, the zoomcar executive was there at the spot to pick the car. He thoroughly looked at every point of the car and asked me that chill out, you are free to go. Also i asked him to confirm again since i don't want any further problems regarding it. But voila, i recieved an email regarding damage fee of rs 4000
Its totally disappointing since i have faced this issue for my previous ride also for which the tortured me for around 20 days before confirming that the charges were incorrect. Totally disappointing

Booking id: jps6x8x9c booking was confirmed by zoomcar when i paid full advance along with additional security deposit for the selected time period. I was asked to get the car from zoomcar yard near to chennai airport. I reached on time (11:00) on 15th aug to pickup the car from zoomcar airport yard. With the help of yard staff, i came to know that car was not assigned by zoomcar against my booking due to car unavailability. I was asked to call zoomcar customer care to get any help on this issue. I called on zoomcar customer care number - [protected], but the number was busy from 11:00 till 12:00. I got connected to customer care team @12:00pm and when i explained the situation, i was asked to wait for 30 min. Nobody called me back after 30 min from zoomcar. The ground staff in yard were not at all helping me to understand the issue. Again i had to call customer care and again i was told to wait for another 30 min. This continued until 13:40 hrs when zoomcar assigned me a car which was 18km far from that place in another zoomcar yard - egmore. I was asked to get the car from egmore yard and customer care promised me to reimburse the taxi expenses to the another yard from the current location. Finally i went to the egmore yard and managed to reach there by 14:40 hrs.in egmore yard i came to know that the car which was assigned to me was a faulty car (Not in driving condition due to 2 tires abnormally worn out). Yard staff told me that "i have already written mail to zoomcar that this car is faulty and tires have to be replaced in this car. So far there is no approval from zoomcar side and today is holiday so the tire replacement is not possible." again i had to call customer care team to explain the issue. Again i was asked to wait for 30 min and this continued until 16:20 when finally zoomcar cancelled my booking saying that there is no car available with them. I was totally pissed off by this behaviour of zoomcar. Me and my family's whole day was wasted because of zoomcar. I had pre-planned the vacation with my family to tamil nadu. I landed chennai airport @ 10 hrs and reached zoomcar yard @11:00 to pick up the car. I was suppose to reach pondicherry on the same day as i had pre - boolked hotel in pondicherry. Now, i had to stay in chennai for 15th night due to zoomcar failure to provide the car to me. My money was wasted which i spent on pondicheery hotel advance booking as it was non refundable booking (Can't cancel & get refund if less than 24 hrs) my whole family's time was wasted (7 hrs) due to zoomcar. Now zoomcar is not ready to pay any compensation for all this mess created by zoomcar. I need your support to get compensation for my hotel charges, taxi charges and the time which was wasted by zoomcar. My family got mentally harrased and whole vacation got ruined up due to zoomcar. I am attaching all the mail communications from zoomcar for your reference. Please help me.

I made a booking with zoomcar id jps6x8z7y. When i reached to pick up the vehicle i noticed that there was huge damage in the front bumper of the car and lot of scratches of left side. I informed the same to the executive and he said it's alright you can make a video. I also asked him to clean the car as it was very dirty and he said we provide car in this condition only here. When i returned the car there was a different executive. He asked me for the front damage si i showed him the video i made. He said he have to verify with their video as well so he called the other guy and asked him to send the video. Once he received the same he checked and said i m good to go after he checked everything and made me wait for 40 minutes there. When i returned i received a notification that i m being charged inr 4000 for damages. When i called customer care they said i have made new damage. I informed him how it is possible that i can make damage on my way home as i have already dropped the vehicle. He said there were damage which their internal department found. When i have clearly showed the video to them and also shared the photos. Still they are stuck that charges are valid. I do not understand how.

We have booked zoom car 2 months back, well in advance in mysore to spend the long week end in coorg.
When we reached mysore today morning, they simply told car is not available and cancelled the booking with out ny further assistance. Now i am in the road with family. My humble advice please don't plan for zoom car especially with family vacation.

This is in continuation to the complaint made by me on 09.08.2019. I got a reply from your customer care executive ramya that they are unable to find the booking id.
My booking id number is jps6xm7ia.
Vehicle used is mahindra kuv1oo, start 09.08.2019 at 8am, hired from manipal county inn. The bill is showing a discrepancy outstanding amount of rs3500/-.

Hi, i made a booking vide no. Jps6b70wk, zoom car was broke down @09:30 pm in the middle of delhi and agra highway. There were no mobile signals as well and it was a scary place. However, we managed to contact zoom car and up police but police reached our place within 10 minutes. Zoom car representative reached us @12:30 am and told us the car cannot be started. We informed the zoom car and left from there. The next day when we contacted a zoom car they told us that everything will be reimbursed but zoom car started asking about car keys which we have given to zoom car representative. From then to today the issue is been dragged for payment. We called multiple times to zoom car and informed that it was not our mistake about car keys, we even arranged a conference call with a zoom car representative (To whom keys have handed over). He clearly stated that he left the keys in the car without properly locking. This conference call with a zoom car & zoom car representative has been arranged multiple times in a recorded line. After that zoom car informed me that it is not your mistake and everything will be reimbursed but i have been getting recovery notice till today. I request you to look into this matter.

I booked vehicle using zoom car app and it started on 10 may 2019 till 18 may 2019 (Ref no.: jps6b86r1). Upon completion of trip, i had submitted all the photos and there was no damage. Now they are saying that there is damage to tyre and are asking for the damage. I have video of that and several times uploaded all the photos of cars. But still reminders are being sent. Et me know how i can send you the video or else you share the photos of damaged type along with their details.

Sir, i am not going to pay like this. This is not correct and nothing is listened from customer. This is a cheating kind of case.