Zoomcar Complaints & Reviews

I had very bad experience, as i booked car

Brezza with booking id JPS6B6XB2 on 15th july 2019. i have to pick car

From a crowdy location. As per instruction i found car located at same place. As per zoomcar instruction i filled up checklist,

While filling up checklist i have mentioned there is damage in front bumper.

After that i took ride and dropped back at 15th july itself.br...

When i picked up my car, it was my first time experience and did not know that documents are to be checked. They never showed any documents or any paperwork. I just signed and started the trip. When i returned the car only then he started checking and acting as if i lost the rc of the car. I never even opened the dashboard.

They have to show me proof of i lost it or proof of that they showed me the existing documents. It is...

Hello team,

I had subscribe for zap zoom car which was new platform and paid them on 6th feb 2019 of rs 37398. I have not received single reply on the delivery of the vehicle, any changes in the plan, non-availability of cars it 6 months up. I had dropped a mail for refund since its unable to provide car or service to the customer even no reply for this.

I mailed to zap. [protected]@zomcar.com.

I would...

I have booked the zoomcar on 15 july 2019 to 20 july so has asked them to extend it to 21 july and they asked us to pay 7800 and we have payed it and have charged it as 400 per hour and it is already mentioned in their policy that the charges are 300 per hour still charged extra amount and then these people are telling us to pay 15000 more don’t know why and if i am asking for clarifications nobody is responding?...

I am disappointed from zoom car office and customer care service because my refund is not completed i am waiting from 45 days... I am booked \a swift car mai i'd is jps6bs7jk it's not completed why sir ur not responding properly costumers it's ur duty nooo... I am really dissapointed to take a service in zoom car. Can u refund my amount soon.. I amwaiting for ur answer sir...

Hi,
I made a booking with zoom car on 16-june-2019 for one day in chennai. Booking id is jps6bv57v. It has been one month since the end of trip, but still my security deposite is not been refunded.

Payment summary shows as the amount will be refund by 13-july. But it has been 7 days since the estimated date, still i have not got my refund.

Please refund my security deposite as soon as possible....

I booked a car from this fraud company zoomcar on 11th july. I had to pickup car at 1:30 in night. When i reached at pickup spot it was heavily raining. Firstly their car was not starting but on trying 4-5 times it started and i started moving out of the pickup spot. Pickup spot was in a apartment. As soon as i left the pickup spot there was water on road just in front of the apartment. My other car just went off from that water easily but...

This is in regards to the zoomcar booking jps6bbg7k. The booking was completed on 3rd july 2019. It seems there were some technical discrepancies with the app, for which i have been asked to pay excess amount.
First thing was that the app didn't work, i found the car in unlocked condition, after that the app dis-functioned and i was unable to end my ride. I called customer care for ending my trip for which he told that i drove for...

First of all the price is so high after that they give very bad and to very used car is making sound, car braking is not proper car glasses is also not proper its very used because of that night driving is difficult its playing with life of its client, average car is also very bad, showing petrol reserve meters unnecessary thats why we have to re fuel 2, 3 times than no call center is working proper to assist i try to contacts 3, 6 times...

Hello,

This is nitin sethi. I have booked a car tiago from zoomcar. It was too dirty from outside and inside but it was my situation that at the time of booking i can't denied to take that car even pollution puc certificate was also missing and the guy mr yogi told me do it yourself.
After all i started my journey from pune to mulshi which is 60 km drive. I filled my tank with 1000 rs of diesel. After next to reach...

Sadly, I had made a booking on zoomcar from 13th july to 15th July for a ford Freestyle and even till today (18th July) the car is nowhere to be delivered nor is the amount refunded.

I have tried reaching out to customer care number but it stays on hold (not able to reach them in 6 Days so far!!). Sent them mails on [protected]@zoomcar.com but “No Response”.

I just want my booking amount to refunded to my Credit...

Booking jps6bf09o, time - 12 noon, car was not available at designated center, after making so many calls, customer care asks to wait for 30 minutes to get a response (We were made to wait in a parking lot in bright sunshine in a very uncomfortable place), asked to move to another pick up location which is 10km from existing location, 1 hour is wasted by now. Car was dirty and broken in all possible aspects, fuel tank was not full as expected,...

It's been 20 days from the booking date but they are not refunding my money i have called them 25 times and mailed more than 6 times but they are not responding and always saying a story every time (Like money will refunded in 24 hrs but it is not refunding) such a worst company playing with customers every time. I am begging them like please give my money back but they are playing with me...

Hii, my booking id is jps6x7r9t
I am very disappointed with the service of zoomcar. I made a booking of ford figo but when i went to pick up the car, the car was dirty and unhygienic, but when i informed to zoomcar associate, he told me not to worry, you take the car and as we have so many cars and we don’t have enough time to clean each and every car. He told me to take the car and he truly insured that no any cleaning charges...

I had booked a car on 17th june, 2019. The booking id is jps6bv40z and the booking was complete on the same day. I have paid security deposit of 2999 which would be refunded in a week. But it's been a month and I still didn't get the refund. I've sent mails regarding this many times but there is no reply and even the customer care number isn't working....

Booking id : jps6b6q6x

I rented a zoomcar with fuel cost paid option and paid the entire amount in advance. I got the car with fuel tank almost empty. I am supposed to get it filled and they are supposed to refund the amount involved.

I upload the usual receipts we get at every station on payment via cards with name of the fuel station and the amount and wait for the refund. After waiting for it with no indications...

This is regarding my zoomcar vehicle booking made with id: jps6bwslw on 18 may 2019 2:30 am to 19 may 2019 10:30 pm. (Mahindra kuv 100 - red colour - ts07uf5135) total kms given 660 including fuel.

1. First of all i was given a vehicle with zero fuel at time of pick-up at 2:30 in the night.
2. Car condition was very bad, it was untidy from inside and outside.
3. I have re-fueled the vehicle with 3000/- and...

Booking ID: JPS6B4UXX
Date: 26th June, 2019

Refund still not reflected in my acocunt. App is showing your money will be reflected on 13th July but after waiting on 13th and 14th July.
I called customer car back on 15th. And now automated robot was saying that the money will be reflected in your account on 15th July.
But today is 16th. No sign of money in my account.
Please help!!!...

I booked a audi q3 2 month earlier and informed zoomcar in advance to ensure everything should be fine even after that all they gave mercedes gla 200 because q3 was not available.
I said okay and went to pick up car
Car had no lock and there was problem.. Still i took this car.

After returning from trip i gave car to that guy at zoomcar fleet
He checked car he run car and after coming from test drive he...

I have made a booking with id-jps6buwu7 on 50% offer & it was cancelled as when i went to pick the car and checked the documents, i found that the insurance got expired 10 days back and it was not renewed. And it was risky to take the car for long drive when insurance is expired.

I called up zoomcar customer support on telling about the issue & i got 2 options-
1) either to take some other car
Or
2) to...